The level of organization it allows me to have is a huge win. Since I’m balancing software implementations, customer support, and my responsibilities as a CSM, I haven’t had the time to fully set up CZ the way I envision yet. My goal is to eventually take full advantage of its automation capabilities—automated emails, proactive reminders to reach out to clients, and continuing to build on our ChurnScores. Even without having everything set up, the features I’m using right now—notes, contacts, journeys, and some playbooks—have already made my life 1,000 times easier. I’m excited to keep building out the system and finding more ways to use it to stay organized, work more efficiently, and stay proactive with my clients.

Platform is usable for basic customer onboarding checklists and tracking simple touchpoints, if that’s genuinely all you need.

Churn Zero is critical to helping us keep track of our interactions with our greater customer base at Interplay Learning. It's both simple to use, but also extremely powerful making it an incredible tool in the right hands. The ability to track interactions, emails, create email blasts, utilize segments, etc is absolutely critical in regard to how we interact with our customers and how we keep visibility of those interactions across several different groups within our business.