--- title: AskNicely Reviews meta_title: 'AskNicely Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1050 reviews by the users' company size, role or industry to find out how AskNicely works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1050 scale: '5' date_modified: '2026-07-26' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # AskNicely Reviews **Vendor:** AskNicely **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,050 ## About AskNicely AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. ## AskNicely Pros & Cons **What users like:** - Users value the **ease of use** of AskNicely, praising its intuitive interface and straightforward functionality. (28 reviews) - Users commend AskNicely for its **excellent customer support** , providing timely assistance and solutions tailored to their needs. (18 reviews) - Users value the **direct and accessible client feedback** that enhances insights and coaching effectiveness with AskNicely. (13 reviews) - Users value the **exceptional support** from AskNicely, praising the team's responsiveness and dedication to customer satisfaction. (11 reviews) - Users find the **easy setup** of AskNicely straightforward and seamless, enhancing their overall experience with the platform. (9 reviews) - Users appreciate the **intuitive layout** of AskNicely, making it easy to navigate and access essential features. (9 reviews) - Customization (8 reviews) - Users value the **efficient feedback management** of AskNicely, enhancing client interactions and team performance significantly. (8 reviews) - Response Efficiency (8 reviews) - Customer Focus (7 reviews) **What users dislike:** - Users find **difficult reporting** in AskNicely slows down the process of accessing essential analytics and updates. (6 reviews) - Users find it frustrating to manage contact deletions, highlighting **survey limitations** that hinder streamlined communication with customers. (6 reviews) - Users express frustration with the **limited customization** options for workflows, surveys, and dashboard features in AskNicely. (5 reviews) - Users find the **manual processes** cumbersome, particularly when deleting contacts and relying on Excel for reporting. (3 reviews) - Users feel that **improvement is needed** in shout out functionality and Salesforce integration for a better experience. (2 reviews) - Users face **integration issues** with Salesforce and MS Teams, impacting initial experiences and usability of the platform. (2 reviews) - Users find the **layout issues** of AskNicely challenging, affecting navigation and overall usability of the reports. (2 reviews) - Missing Features (2 reviews) - Response Delays (2 reviews) - Scoring System Issues (2 reviews) ## AskNicely Reviews ### 1. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about AskNicely?** It makes it easy to respond to customers. **What do you dislike about AskNicely?** Unsure how useful it will be over the course of a longer-term business. **What problems is AskNicely solving and how is that benefiting you?** Helping us know which customers need extra attention ### 2. Very helpful team and easy application to use **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about AskNicely?** We are based in Australia and found the team very responsive even with different country time zones. The application works very well with Hubspot and the Dashboard is super easy to use. **What do you dislike about AskNicely?** The Dashboard custom date fields need to include 'of all time' **What problems is AskNicely solving and how is that benefiting you?** It provides a very good measure of our customer experience. It helps us to understand the frustrations customers are facing and provides a guide on improment. ### 3. Amazingly Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Sam J. | Clinic Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about AskNicely?** It is a reasonable price, the software works really well, and it's easy to take action on any issues that we may not have otherwise heard about form our clients. **What do you dislike about AskNicely?** We really don't have any complaints against Asknicely! **What problems is AskNicely solving and how is that benefiting you?** It keeps negative comments off of public forums and gives us the chance to address even the smallest concerns! ### 4. Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle B. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about AskNicely?** Instant feedback and excellent support when you need assistance with anything, it does what we need it to do **What do you dislike about AskNicely?** The is nothing i dislike, - i use it for 2 brands so switching between the two is sometimes timeconsuming **What problems is AskNicely solving and how is that benefiting you?** We got rid of lengthy questionnaires which would take time to get back if we even got them back and now we get instant feedback quickly and easily, we can also analyse the results to spot trends in our business and areas of improvement or areas we are doing really well from a quality perspective - invaluable when it comes to audits! ### 5. Easy to use tool, lots of helpful features, great customer support, effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about AskNicely?** The system is very easy to use, everything is pretty clear and easy to navigate, the surveys have been very effective with both our membership base and internal teams, and customer support has always been very helpful and nice **What do you dislike about AskNicely?** There is not anything I can think of at this time **What problems is AskNicely solving and how is that benefiting you?** The NPS surveys allow us to reach out directly to our members and supporters and gain a quick, easy view of how we are doing overall and where we might be able to improve. The surveys are very easy for recipients, so we get a good amount of responses and many people will leave comments. It's been helpful for directing internal teams on where they may be able to improve, what they should continue to do, etc. We've also used it internally to help us gage how different teams are doing. ### 6. I use AskNicely for calculating the NPS of the company I work for **Rating:** 3.5/5.0 stars **Reviewed by:** Marco B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about AskNicely?** easy to use, very intuitive and provides useful output **What do you dislike about AskNicely?** we can't assign weights to the different kind of respondents and this implies that answers from top levels weight as much as lower levels **What problems is AskNicely solving and how is that benefiting you?** / ### 7. Easy to set up and fun to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about AskNicely?** AskNicely has been a fantastic tool to use with our team. It manages to keep clients and the team engaged. It's easily customisable and we're able to edit surveys as needed and tailor them to the variety of services we offer. The leaderboard is a very useful tool too. **What do you dislike about AskNicely?** There's not a lot I dislike about AskNicley. I feel that any issues surrounding programming have been solved quickly and i feel that any future tweaks I'd want to make to the surveys will be possible. **What problems is AskNicely solving and how is that benefiting you?** We use AskNicely as a coaching tool for the team, we also use it to discuss service experiences with our clients. We wanted to generate more google reviews off the back of our surveys and there's been some increase but no quite as much as we had hoped. Most of the benefits have therefore been internal. ### 8. Great NPS Software Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Susan W. | EVP & Chief Marketing Officer, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2021 **What do you like best about AskNicely?** Our Customer Success Manager was super helpful in setting up our system. Any issues we had with connecting AskNicely to our CRM were worked out with the AskNicely Support Team promptly. The team at AskNicely is always responsive and answers questions in easy-to-understand terms. Additionally, they provide concrete ideas on other ways to use AskNicely to get the most bang for our buck. **What do you dislike about AskNicely?** No issues or concerns. Everything works well. **What problems is AskNicely solving and how is that benefiting you?** We are looking to gain insight into our employee experience, AskNicely is helping to solve that problem. ### 9. Excellent platform that does what it says on the tin. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about AskNicely?** AskNicely is the perfect platform for our business, it does what it says on the box, is user friendly, and allows for some great custom survey options. The support is second to none, and we feel like we can always reach out for support. **What do you dislike about AskNicely?** Sometimes getting some of the automation setup can be a challenge, however the support team at AskNicely are always readily available and willing to help, so we never feel left in the dark. **What problems is AskNicely solving and how is that benefiting you?** Prior to asknicely, we had no way of gaining customer feedback easily. Now that we've got this set up, we can quickly, and easily capture client feedback, as well as filter, and act on it as required. ### 10. Easy & Cost Effective **Rating:** 4.5/5.0 stars **Reviewed by:** Marketing Manager F. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about AskNicely?** I love that Ask Nicely calculates our NPS for each Branch automatically. **What do you dislike about AskNicely?** The uploading of our customer data is slightly clunky but probably because I only do it once a month. **What problems is AskNicely solving and how is that benefiting you?** We have very high response rates and very high scores across the board. I love that people are honest with their responses because they don't necessarily think it's coming from Foleys directly. This enables us to personally contact our detractors and also be proactive in asking our promoters to review us on Google. ### 11. Great business solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Martyn P. | Group Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2022 **What do you like best about AskNicely?** The system has been so easy to integrate into our CRM system and the response rates from our customers has been consistently around 20% since we launched. **What do you dislike about AskNicely?** Maybe just the ability for customers to revisit their score if they have incorrectly entered. **What problems is AskNicely solving and how is that benefiting you?** For some time we tried to obtain customer reviews through our sales team but it never worked. This software has enabled us to truly have the voice of our customer in our business. ### 12. This product is a great way to get feedback from you customers **Rating:** 5.0/5.0 stars **Reviewed by:** Laura W. | Salesforce Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about AskNicely?** I like the SF Integration. Using SF to trigger the surveys at specific times in our process is ideal **What do you dislike about AskNicely?** Honestly, nothing to dislike. The first SF trigger was a little tricky to set up as Flow is used as the tool to trigger these but the support team helped guide us through this process which was excellent **What problems is AskNicely solving and how is that benefiting you?** Giving us a tool to assess our NPS score is essential - we can now act on our customers needs far more efficiently ### 13. Love the dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Rachid G. | H, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about AskNicely?** I love the dashboards. They help me show our entire company how our customers actually feel about our products and services! **What do you dislike about AskNicely?** Sometimes the NPS dashboard shows CSat in stead. but thats a minor bug, I feel asknicely will be easily able to fix that. **What problems is AskNicely solving and how is that benefiting you?** We can get insights into customer sentiment, which helps us prioritize projects and initiatives for fixes. ### 14. Excellent way of tracking customer feedback. Its fast Easy and hassle free :) **Rating:** 5.0/5.0 stars **Reviewed by:** Alex P. | Internal Sales & Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about AskNicely?** How simple it is to give honest feedback. **What do you dislike about AskNicely?** i dislike the internal score going from -100 to + 100. i think it should be just from 0 - 100; however, I understand why it is this way. **What problems is AskNicely solving and how is that benefiting you?** A customer may have a problem and don't report it to us; this ensures they are allowed to provide honest feedback and notify us if they are disappointed in any way. ### 15. Worthiness **Rating:** 5.0/5.0 stars **Reviewed by:** brittany J. | Retention Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about AskNicely?** The ability to connect directly with our customers via email so that they know they are heard . This helps us fix any issues that may have occurred promptly and direct and also Thank The customers Promptly who simply just had a good experience and wanted to share their feedback. **What do you dislike about AskNicely?** There isnt too much I dislike about it. So far so good **What problems is AskNicely solving and how is that benefiting you?** On The business side it is helping us connect to our customers even after they have already purchased to hear feedback and improve if need be, get ideas for future reference or just to hear that we are doing well . ### 16. Excellent service from support, Jomar in particular, during our set up process. Very helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Tracey A. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2022 **What do you like best about AskNicely?** AskNicely is easy to use, with great visibility of results. Features such as Leaderboards, setting up workflows, email templates ensures streamlined processes. **What do you dislike about AskNicely?** We are using CSAT, which means that the Crosstab feature is not available. Other than that there is not much to dislike about the application. **What problems is AskNicely solving and how is that benefiting you?** Asknicely were able to remove all our testing data, post going live, this was important so that our statistics were accurate. ### 17. Excellent, well thought-through software **Rating:** 5.0/5.0 stars **Reviewed by:** Pierre M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about AskNicely?** Simple to use, with granular information **What do you dislike about AskNicely?** The software is very easy to use, so I don't have any issues with it. **What problems is AskNicely solving and how is that benefiting you?** Granular feedback about our business performance across multiple sites. I love the ability to segment the data based on staff, location, service etc. Our management team uses this to drive considered action. ### 18. Fantastic game changing product **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about AskNicely?** Fantastic customer service tool which has helped provide us with valuable feedback **What do you dislike about AskNicely?** There isn't anything to dislike. Easy to set up and our customers like it. **What problems is AskNicely solving and how is that benefiting you?** Provides us with feedback that we otherwise would struggle to collate. ### 19. I would highly recommend Ask Nicely **Rating:** 5.0/5.0 stars **Reviewed by:** Brett D. | National Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about AskNicely?** Minimal effort on our part, everything is automated and the reporting is brilliant **What do you dislike about AskNicely?** There isn't a lot to dislike, I would prefer the buttons were coloured red, orange and green but not a deal breaker. **What problems is AskNicely solving and how is that benefiting you?** Consistent feedback from customers so that we know what is important to our customers, if we do have a customer that isn't happy we know about it and can fix it for them rather than lose their business. ### 20. AMAZING platform!! Easy to use and the support is OUTSTANDING!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about AskNicely?** The #1 for me is the SUPPORT. Ask Nicely makes it so easy to understand in a timey manner. Plat for is so easy to use and provides GREAT information that helps this department THRIVE!! **What do you dislike about AskNicely?** I have yet to encounter a downside. The platform looks promising! **What problems is AskNicely solving and how is that benefiting you?** With the answers from customers, they are able to find out where they are with the weakest or most deficient service, and in this way, we know our weaknesses, we can improve the quality of our services. ### 21. Great product that works 'out of the box' with Salesforce.com **Rating:** 4.5/5.0 stars **Reviewed by:** Colin P. | Customer Experience & Practices Director , Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about AskNicely?** My favorite feature is the way it interacts with our customers and is more like a conversation than a boring survey tool. **What do you dislike about AskNicely?** Needs to integrate with WhatsApp but believe that's on the roadmap **What problems is AskNicely solving and how is that benefiting you?** CSAT tool helps us make sure our customer service team gets it right the first time and identifies top performers. With the NPS tool, we can judge customer satisfaction throughout the customer lifecycle. ### 22. Working with them has been a very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lee C. | Chief Operating Officer, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about AskNicely?** Their team is always helpful, no matter what level the team is helping me on. **What do you dislike about AskNicely?** I have experienced nothing that I dislike **What problems is AskNicely solving and how is that benefiting you?** Building new domains as our company grows. ### 23. Strong Program That Provides Needed Info and Insight **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about AskNicely?** The Information That We Receive From Each NPS Survey Is Extremely Insightful and Has Helped Us Improve Our Services. The Customer Support Representative Is Extremely Helpful. **What do you dislike about AskNicely?** There Is Some Challenges Setting Up Each Survey - I Would Like For The Process To Be Quick and Easy **What problems is AskNicely solving and how is that benefiting you?** Providing Needed Feedback From Customers/Clients On The Company's Execution Of Services. Also, Providing Feedback On What Is Important To The Client. ### 24. Great to Interact with your customers in a fun way! **Rating:** 4.5/5.0 stars **Reviewed by:** Remmelt B. | CX Survey Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about AskNicely?** Many options to easily interact and follow-up on surveys and NPS/CSAT scores. **What do you dislike about AskNicely?** Unfortunately, in-app surveys (mobile) are not compatible with our tech-stack. **What problems is AskNicely solving and how is that benefiting you?** The recurring scores and comments from customers provides us a better understanding on what direction we need to develop our App and services to reach our growth goals. ### 25. Ask Nicely has been an essential tool in improving our customer Experience the last two years. **Rating:** 5.0/5.0 stars **Reviewed by:** Nadine M. | Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about AskNicely?** It is easy to use and you can send different types of surveys from CSAT, NPS to 5* **What do you dislike about AskNicely?** There is nothing I dislike, I wish ask nicley had better reporting for negative and detractors to story tell this information **What problems is AskNicely solving and how is that benefiting you?** Not sure ### 26. the technical support responds to our inquiries and all other concerns immediately **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about AskNicely?** It is easy to use and manage. Its features are good. **What do you dislike about AskNicely?** I had difficulty uploading the new contacts list. **What problems is AskNicely solving and how is that benefiting you?** Clearing the previous data; uploading the new contacts list ### 27. A great customer survey software. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel A. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about AskNicely?** AskNicely is super easy to use for both guests and users. It's very quick for guests to use, which I'm sure they appreciate, and the data can be broken own easily. **What do you dislike about AskNicely?** I haven't found anything that I don't like. I've been using the software for just under a year, and it's very intuitive and useful. **Recommendations to others considering AskNicely:** Keep your questionnaire simple and short. Customers are more likely to engage with something that doesn't take too much of their time. **What problems is AskNicely solving and how is that benefiting you?** AskNicely gives our guests a chance to communicate with guests, post-stay. I work in hospitality management, and getting candid feedback is extremely valuable to my team. ### 28. Awesome customer insight and great support from team AskNicely **Rating:** 5.0/5.0 stars **Reviewed by:** Sara L. | Customer Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2022 **What do you like best about AskNicely?** It helps us understand the customers so much better and allows us to filter almost everything to see where our strengths and weaknesses lie. The customer support from AskNicely itself is always super quick and efficient, and you can tell they're always striving for ways of improving. **What do you dislike about AskNicely?** There's actually nothing that springs to mind! **What problems is AskNicely solving and how is that benefiting you?** It's telling us which parts of our business are worth celebrating, and which parts we could improve on based on our feedback and scoring patterns. The benefits are that we use this information in our yearly business prizegiving, and we also know which parts of the business we need to support. ### 29. Ask Nicely👍👍 **Rating:** 5.0/5.0 stars **Reviewed by:** Brett J. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about AskNicely?** It gives us the ability to see unbiased reviews and thoughts of our customers. In addition Ask Nicely has the feature to capture online reviews for us also. The feature of TV display is sweet too, many stats and data. **What do you dislike about AskNicely?** I would like more reviews but that’s me. We do get a good amount from AN though. Very happy **Recommendations to others considering AskNicely:** I was happy when we made the chnage **What problems is AskNicely solving and how is that benefiting you?** Logistics of setting up different feature. But it is probably user error. They are very helpful and will jump right in to help when needed quickly. ### 30. Easy to use and even easier to keep using! **Rating:** 5.0/5.0 stars **Reviewed by:** Alysha G. | Growth Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2021 **What do you like best about AskNicely?** The customization of AskNicely makes it super easy to use while not being a burdensome task. I can set it and forget it, or I can choose to send blasts. I can set up follow-ups for our particular use case or leave the automation off. Once we got the hang of all the different options, I set up automations that allow our Account management team to take action quickly and with no back and forth. **What do you dislike about AskNicely?** Getting started was a little bit awkward. The menu on the left-hand side didn't make sense to me, and all the automations were intimidating. Once I met with my success rep and walked through my options though, it was a piece of cake! **What problems is AskNicely solving and how is that benefiting you?** Our sales team was focusing on selling our solution based on the pricing being affordable. Still, after asking our customers why they chose us, a considerable percent said they continue to work with us because our team is so effective! We knew we had a great team, but once we realized there was more to the story, we started to dig into how our team was comparing to the market. Now our sales team is doing better than ever because they've found this value we didn't know we had! ### 31. Great, simple platform that drives real actionable data **Rating:** 5.0/5.0 stars **Reviewed by:** Macy W. | VP of Partner Success, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about AskNicely?** The team is fantastic to work with, but the platform has a user-friendly UX that anyone on the team can understand. Integrating into Salesforce was simple, and setting up surveys was easy. **What do you dislike about AskNicely?** Nothing, so far! We've been delighted with their flexibility in timing; AskNicely went at our pace, whatever pace that was. They were ready to help at the drop of a hat. **Recommendations to others considering AskNicely:** Highly recommend if you're looking to act on CSAT/NPS **What problems is AskNicely solving and how is that benefiting you?** CSAT/NPS customer data - tying this information back to action items and improving our results. The data we're seeing is organized, understandable, reliable, and incredibly helpful to our business. ### 32. Great system / Must have for all businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Bob C. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2020 **What do you like best about AskNicely?** From automated customer survey emails that appear personal to reporting, dashboards and the handy app, with AskNicely you get everything you need! With 5 offices around the globe all using the same dashboard (that can be filtered per region when needed) it creates some team effort to provide the ‘best ever service’. Our customers like it too! One customer gave us a 10 and said, ‘please make your website as simple to use as this feedback link’ 😊 **What do you dislike about AskNicely?** So far, with this system there are no dislikes! **Recommendations to others considering AskNicely:** Just get a trial and you will love it! **What problems is AskNicely solving and how is that benefiting you?** We are solving mant problems with this system. Mainly our processes. The customers give feedback, we make the changes and as a result we get even more happier customers in the future. Its a win win. ### 33. The Best Customer Experience Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie R. | Senior UX Recruiter & Vice President of Recruitment - Boston, MA., Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about AskNicely?** It's so easy to use, very clear, and takes minimal effort from my side, which is great when I am so busy day to day. Great automation features, set the triggers of who receives the survey and when, the customizable fields, and an excellent onboarding process make it simple to use. I receive one weekly email with all our stats and responses, so it's easy to manage. Any detractor scores are flagged immediately so you can address. Overall I would 10/10 recommend AskNicely! **What do you dislike about AskNicely?** I've not encountered any downsides yet!! **What problems is AskNicely solving and how is that benefiting you?** It's been invaluable when evaluating our service across the team with every interaction - it shows us both the areas we are strong in, as well as areas we need to improve on. I found the triggers of who receives a survey most useful indeed. This way we ensure we are reaching out to the right customers. ### 34. Great features that are simple and straightforward. **Rating:** 4.5/5.0 stars **Reviewed by:** Tim H. | Branch Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about AskNicely?** It's a reasonably simple way to receive an NPS score from customers and follow up with them afterward. **What do you dislike about AskNicely?** There are many times that a customer will accidentally give a low score. They might have intended to provide a 5 out of 5, but the scale went up to 10. When this happens the customer cannot go back to change their score. **What problems is AskNicely solving and how is that benefiting you?** We've been able to receive prompt and accurate feedback from customers in relation to our staff. You can quickly identify problem employees and rockstars within your team. ### 35. Feedback on daily use of AskNicely **Rating:** 4.5/5.0 stars **Reviewed by:** Vitor P. | Senior Onboarding Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about AskNicely?** Gathering information and opinions from our customers and how our staff is seen by customers, so we have control and we can improve the quality of our services for future. **What do you dislike about AskNicely?** I have no reason to point out, but I would like to know better the calculation method only for curiosity **Recommendations to others considering AskNicely:** Nothing more **What problems is AskNicely solving and how is that benefiting you?** With the answers from customers, they are able to find out where they are with the weakest or most deficient service, and in this way we know our weaknesses, we can improve the quality of our services. ### 36. Extremely simple and powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Services Officer, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2021 **What do you like best about AskNicely?** AskNicely has a straightforward integration with Cherwell, and the onboarding team made it even easier for us to get everything set up. The reports help to provide objective data of where we excel and where we need to improve. The customizable alerts have been helpful in ensuring that the customer's questions get answered promptly, and any suggestions or feedback is sent to the right people. The NPS data can be filtered on dashboards and email summaries by any variables that is included when the survey is sent (who was dealing with the case, priority, team etc.). **What do you dislike about AskNicely?** By default, the data gets added to a single dashboard where it needs to be filtered so this may not be ideal in some organisations (I am unsure if this is just a limitation of the plan we are on). **What problems is AskNicely solving and how is that benefiting you?** We now have a clear idea of our customer satisfaction over time and can quickly identify issues with our service quality before it becomes a problem. This has been a great channel of communication for us to receive suggested improvements. ### 37. Excellent Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about AskNicely?** Anytime I need support I just reach out to Frances and she is there to help provide the answer or direct me to the right person. During our meetings, she listened to what I was trying to accomplish and was able to provide suggestions that would help my teams. **What do you dislike about AskNicely?** Still working through all options AskNicely provides, nothing at this point is unsatisfactory. **What problems is AskNicely solving and how is that benefiting you?** We want to make sure we hear what our customers are saying, would they recommend Palmetto. Just realized they provided a tool to track performance by team member, looking forward to implementing. ### 38. Not feeling satisfied about the service! **Rating:** 3.0/5.0 stars **Reviewed by:** 𝙴𝚞𝚗𝚒𝚌𝚎 . | Client Engagement & Success Project Manager Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about AskNicely?** It is very user-friendly and you can set it up quickly. The UI is very simple which makes the setup process really easy. The workflows are useful as well but with some limitations. **What do you dislike about AskNicely?** It doesn't take company properties from HUBSPOT, either allows you to adapt the workflows to your needs, e.g. Sending up to three reminders to the clients to leave a survey in G2. Very disappointing. We will do an early cancellation. We will enable this service in Hubspot instead. **What problems is AskNicely solving and how is that benefiting you?** Measuring CSAT and NPS metrics (we didn't have a formal tool so I built a business case). ### 39. Great Software to know your organizations NPS! **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie M. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2021 **What do you like best about AskNicely?** AskNicely works fantastically out of the box and was easy to implement. The insights we are getting are invaluable. Support from the AskNicely team has been excellent. **What do you dislike about AskNicely?** Setting up complex surveys isn't as easy as expected, however, awesome support was provided by our AskNicely representative to achieve what we wanted. **What problems is AskNicely solving and how is that benefiting you?** We are rapidly gaining an NPS for our business, something we didn't accurately know prior to implementing AskNicely. ### 40. Simple and powerful tool for gathering feedback on customer service from your clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2020 **What do you like best about AskNicely?** Completely automated. Can give real time feedback on your companies customer service. **What do you dislike about AskNicely?** I am completely satisfied with the product. **Recommendations to others considering AskNicely:** If you want an easy way to gather customer feedback on your product or service I highly recommend using AskNicely. **What problems is AskNicely solving and how is that benefiting you?** We can gather customer service scores and monitor how our technicians are performing. We are seeing competition among or technicians striving to have the best overall service scores. ### 41. Great for straightforward use cases that can benefit from automation, not the most flexible **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about AskNicely?** The ability to pull in lists from CRM or MAP systems and set them up with reoccurring drip-style surveys/NPS/CSAT is excellent. The user interface is very mobile-friendly and has a very fun consumer-facing look. **What do you dislike about AskNicely?** The inability/extra steps required to customize the workflow like sending an email before an NPS survey. This has to lead to us uploading and various CSV files with is time-intensive. They offer chat support but we have found that it is often under-staffed or has a response time similar to submitting a case via email. **Recommendations to others considering AskNicely:** If you need a straightforward NPS/CSAT tool that looks good and has has the potential to save time via automation, AskNicely can work. If you have a more complex use case that has multiple steps, emails, reminders, question types, etc. then AskNicely may feel limiting. **What problems is AskNicely solving and how is that benefiting you?** Gather customer feedback at multiple points in their journey from implementations throughout their time as a client. ### 42. Great App and a team that run at 11/10 for awesomeness **Rating:** 5.0/5.0 stars **Reviewed by:** Ben C. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2021 **What do you like best about AskNicely?** Definitely a plus for me and the team the simplicity of the App and program. It just works. The team were even happy to do some low-level customisation to our skin to help better match our business. It was also great to work with people who get as excited about geek-stuff as I do. But the cream for me was the point of difference in service... To date, my experience with US-based support teams is that if they don't know the answer or get stuck you tend to get ignored or "forgotten. However, Zach and the crew have been the shining exception to this in the service department... emails are answered and if they can't be we still get a response to update on the hand over to higher-tech people... and good or not, that response comes back quickly too. 11 out of 10 from me boys (and girls I assume) S#$% service is the bane of existence in the software world... It has been amazing to find a team who do BOTH software AND service really well. **What do you dislike about AskNicely?** Just the timezone differences, but even with that Zach and the team were happy to find times that suited us both. **Recommendations to others considering AskNicely:** Stop whining. Children Whine. Shut up and Do it.. Go on, do it! DO IT!!! Seriously though. Just do it. :D **What problems is AskNicely solving and how is that benefiting you?** We didn't have an NPS system... now we do :) Their integration with MBO is great. As means I don't have to code my own :D ### 43. Hear from all your users, not just the squeaky wheels **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac H. | Client Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2021 **What do you like best about AskNicely?** A very intuitive and helpful platform, supported by one of the most friendly service teams. We had a great time on our video conferences setting up AskNicely and getting our first surveys out. You can tweak, massage and modify the surveys to your heart's content and get instant and continuous responses. I would recommend this to any company trying to get honest and continuous feedback from your real users, not just your direct contacts at organisations. **What do you dislike about AskNicely?** Nothing at this stage, the follow-up workflows and ability to interact with each response is great. The CSV upload is a little tricky, and the Dynamics CRM integration is at a cost. It would be good to see this rolled up into the overall **What problems is AskNicely solving and how is that benefiting you?** We are trying to set a baseline NPS so we can see if we can increase it with new feature releases. We are also looking at our different user segments and trying to see if we are serving each area as well as each other. ### 44. Amazing, professional and a must for any business **Rating:** 5.0/5.0 stars **Reviewed by:** Aurora S. | Chief of Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2021 **What do you like best about AskNicely?** From their demo to their on-boarding each of member of the teams are friendly, professional and knowledgeable. They help you along the way to ensure you know what to do, is explained in such a way that after the meeting finishes you are left knowing what to do but also that they will be a call away should you need to. We dealt with Oscar who showed us how AskNicely works and set up our account to then on-boarding with Andrew and Bryce who they broke down all the elements and helped us set it up; the three of them were very professional and patient with us. **What do you dislike about AskNicely?** Nothing, these people know what they are doing. **Recommendations to others considering AskNicely:** If you are struggling to get your clients to give you feedback on your services, there's no other like AskNicely, engaging and super easy to use. **What problems is AskNicely solving and how is that benefiting you?** We don't have any problems with AsKNicely. We have found that our clients have started to complete more of our feedback since using AskNicely software. ### 45. Loving it 😍 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2022 **What do you like best about AskNicely?** Easy platform for staff and customers to use **What do you dislike about AskNicely?** Less functionality with CSAT - some reporting etc not available **What problems is AskNicely solving and how is that benefiting you?** Staff and customers have embraced the system and our response rates are much higher than previous system. ### 46. Great user-friendly experience, powerful functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler F. | Marketing Technology Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about AskNicely?** I really that Ask Nicely offers a user-friendly interfacing, so that developers do not need to get involved with setting up the account or building out surveys. Implementation is a breeze in most cases, though was a little more complicated for us due to our unique business requirements. **What do you dislike about AskNicely?** The only downside I can think of is that the Salesforce integration provided by Ask Nicely was found to be slightly lacking in functionality. It will not sync responses to Salesforce without a Contact ID, which was one of our requirements. So we ended up needing to build a custom integration to sync the responses into salesforce, a medium-effort lift for our developers. Luckily the Ask Nicely API is fairly straightforward and much better documented than other API's we've encountered in the past. **What problems is AskNicely solving and how is that benefiting you?** We needed to know how our Customer Service team was performing, not just quantitatively, but qualitatively as well. Ask Nicely fit the bill perfectly and allowed us to gauge customer sentiment after closing a case. We now have performance metrics we can use to improve our Customer Service experience, which is exactly what we needed. ### 47. Outstanding Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2020 **What do you like best about AskNicely?** This is probably the best platform I've used. Very intuitive and provides live and actionable data and has made our CX monitoring and implementation seamless. Highly recommend. **What do you dislike about AskNicely?** There is nothing of note I dislike and i would highly recommend **Recommendations to others considering AskNicely:** Do it **What problems is AskNicely solving and how is that benefiting you?** Seamless tracking of our CX for a large health organisation. Easy to implement and use the data in real time to make significant changes. It also provides us a platform to provide staff direct feedback and enhance EX ### 48. Great service **Rating:** 4.5/5.0 stars **Reviewed by:** Trisha S. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about AskNicely?** The setup was super easy and allowed us to get it up and rolling quickly. **What do you dislike about AskNicely?** Nothing really to note regarding a dislike. **What problems is AskNicely solving and how is that benefiting you?** We are using AskNicely to provide easier access for our customers to leave reviews and better reporting on those for us. ### 49. Great UI, even better onboarding experience, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2021 **What do you like best about AskNicely?** They provided an easy to use the platform, with great support to getting things set up. We had some issues with getting our SF cases connected to them, but that was more our issue. The UI is beautiful and modern. Our rep was phenomenal and did her best to assist us with everything in a timely fashion. They provide chat support as well, so when you are building your reviews, they will be able to assist you at a moment's notice. As for the reviews themselves, the customer-facing part is clean and really good looking. Our current response rate is 32%, which is much higher than the traditional avg. I related this response rate to how nicely done the surveys are. Very simple rules and process to setup your reviews, again if you don't understand something, Chat is right there to help you. **What do you dislike about AskNicely?** Nothing really. They could have provided a bit more support when it came to setting up the review. But again, there was a chat person ready and able to assist. One suggestion would be to allow for timers on each message that's sent as a follow-up to an answered survey question. Case in point, we a customer answers positively to a survey question, we have a message that's sent out thanking them and letting them know how important to hear this feedback. However, this message is immediately dwarfed by the next survey question. Allowing for timers to slow this down, will make the survey more conversation and life-like. **What problems is AskNicely solving and how is that benefiting you?** We did not have an NPS or CSAT scoring system and it has greatly aided our endeavor to provide phenomenal customer service. With that said, we have plans to also incorporate some of their plug-ins for off-label use, such as implementing a quick troubleshooting AI for problems related to our products, initiated through Mixpanel. ### 50. Great integration and simple to use dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2021 **What do you like best about AskNicely?** Without any training, I could log in to the Ask Nicely dashboard and easily find the information I was looking for without needing any help. I like how user-friendly it is and the integration with Slack, so it's easy to be notified every time you receive any responses. **What do you dislike about AskNicely?** I haven't found anything I dislike yet in AskNicely **What problems is AskNicely solving and how is that benefiting you?** Getting quality feedback from our clients. Being able to timely respond or reach out to clients to engage them on their feedback. ## AskNicely Discussions - [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) - 1 comment, 1 upvote - [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) - 1 comment, 1 upvote - [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) - 1 comment, 1 upvote - [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) - 1 comment, 1 upvote - [Can I customise the survey?](https://www.g2.com/discussions/customisation) - 1 comment, 1 upvote - [View AskNicely pricing details and edition comparison](https://www.g2.com/products/asknicely/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+06%3A58%3A48+-0500&secure%5Bsession_id%5D=3e9c299f-b7cc-4e7e-b74d-507c7d576fb0&secure%5Btoken%5D=47187ab995351710558e8b1a38ebc71be2d5766d06abba138b3e3446c337b482&format=llm_user) ## AskNicely Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Palace](https://www.g2.com/products/palace/reviews) ## AskNicely Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **System Management** - Security - System Monitoring **Mobile** - Mobile Optimization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top AskNicely Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,055 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,516 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)