I find Resonate CX easy to use and appreciate that it has been tailored to our needs. It looks professional to our clients and members. The team is very friendly and knowledgeable. The communication with the team has been great, with regular calls making it feel like they genuinely want to support us. Additionally, the platform provides us with valuable information like the NPS score, helping us be proactive in resolving issues, understanding client and member perspectives, and assisting with renewals.

I use Resonate CX to track our NPS score and client feedback. I like that it takes away the manual work of putting together feedback surveys and spares us hours of going through spreadsheets. The ease of use is great because it makes it manageable to action client feedback. The initial setup was super simple, thanks to the team.

I love how easy it is to navigate through everything with Resonate CX and the visibility of the system. I appreciate being able to see how I'm progressing, which has made my quality improvement a lot easier. For someone new to the system, it's great to navigate easily without needing too much guidance from experienced people; that's a big plus for me. The visibility of the system is very clear and bold, and being able to see the ratings and feedbacks is amazing compared to other ones I've used. The initial setup was so easy; I just logged in, put my password, and I was able to see everything. The dashboard and the normal view are easy to navigate. Everything about it is just great.