It is useful to get information from our families regarding the services and what we can improve on

I appreciate how Resonate CX effectively transforms customer feedback into clear, actionable insights, which we can quickly implement to resolve issues with the customer and work on improving our customer experience. It's incredibly valuable because it allows us to swiftly understand the root causes of customer issues and take meaningful actions. This capability helps us not only resolve problems promptly but also identify patterns or trends that highlight broader opportunities for improvement within our business. Additionally, Resonate CX's design streamlines our process for tracking, prioritizing, and acting on customer feedback, making it easier for us to close the loop with customers and demonstrate improvements to the business. Furthermore, the initial setup process was very easy, which made our transition seamless. Compared to our previous tool, Ask Nicely, which provided basic and unsolicited feedback collection, Resonate CX offers more real-time and actionable insights rather than just customer verbatim, greatly enhancing our capabilities.

The update of my account was complete within a few hours