I love everything about Resonate CX and haven't come across anything I dislike. My job focuses mainly on reporting rather than working with one location, and I find the cube view to be my favorite function because it provides a lot of information. The initial setup was very seamless.

Resonate integrates directly with our CRM to make the set up process easy. The customer support team are always available and on hand to support and our Account Manager has been especially helpful. We've found the process easy to work around our day to day systems, and now managing member feedback is super straightforward.

While I value all the features of the platform, I am particularly impressed by its strong focus on customer sentiment. Working within the care sector, it is essential that we actively listen to parents’ needs—recognising that those needs can evolve rapidly. The platform enables us to respond with agility, adjusting both our focus and our communication as expectations change. The ability to maintain clear oversight across the organisation—whether at regional level, cluster level, leadership groups, or individual sites—supports both efficient high-level reviews and more targeted, site-specific support where required. We use the platform not only to identify opportunities for improvement across the organisation and within individual centres, but equally to recognise and celebrate the positive, affirming feedback received by our teams. The implementation process was seamless, and embedding the system into our daily operational rhythms was straightforward. Introducing the expectation of daily engagement and a 24-hour timeframe to “close the loop” initially felt ambitious. However, this discipline has proven to be a key driver of the platform’s success. By setting clear expectations from the outset, we achieved full adoption across the business. The consistent, timely follow-up has strengthened accountability, enhanced responsiveness to parents, and ensured the platform delivers meaningful, measurable impact. The integration with Google Reviews has been truly transformative. Parents are often time-poor and, even when they genuinely value your service, may not prioritise leaving a public review. The ability for them to complete a survey and seamlessly opt to publish a Google review at the same time significantly reduces friction in the process. This functionality not only increases the volume and visibility of authentic feedback, but also strengthens our online reputation, enhances credibility within the community, and supports prospective families in making informed decisions. The customer support provided at implementation was particularly valuable, ensuring the team developed a strong understanding of how to maximise the platform’s capabilities from the outset. It now forms an integral part of our KPI reporting, and seeing each centre’s NPS score increase month on month is both rewarding and motivating.