# Best Enterprise Experience Management Software ## How Many Experience Management Software Products Does G2 Track? **Total Products under this Category:** 130 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Experience Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 25,600+ Authentic Reviews - 130+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Experience Management Software ![G2 Grid® for Experience Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/experience-management/grids.png?focus%5B%5D=19432&focus%5B%5D=482&focus%5B%5D=421&focus%5B%5D=62085&focus%5B%5D=4177&focus%5B%5D=53101&focus%5B%5D=8363&focus%5B%5D=15310) Highlighted products: Birdeye, Qualtrics Market Research, Medallia Customer Experience, Resonate CX, Reputation, Qualtrics Customer Experience, UserTesting, and AskNicely. Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=qualtrics-market-research&focus%5B%5D=medallia-customer-experience&focus%5B%5D=resonate-cx&focus%5B%5D=reputation&focus%5B%5D=qualtrics-customer-experience&focus%5B%5D=usertesting&focus%5B%5D=asknicely&segment=enterprise) **Sponsored** ### Whale Turn scattered knowledge into scalable systems with Whale. Whale helps fast-growing teams capture processes, train employees, and answer questions — without the chaos of scattered docs or outdated wikis. What Whale Does: - AI process capture: Turn screen recordings, videos, or existing docs into structured SOPs in minutes - Alice (AI assistant): Employees get instant answers to "how do we do X?" in any language, any channel - Training built-in: Convert SOPs into onboarding flows and quizzes so people actually learn - Mobile-first access: QR codes and mobile app mean SOPs live where the work happens Why Teams Choose Whale: - Cut onboarding time by 50% by connecting training to live processes - Reduce documentation time by 70% with AI-powered capture - Keep knowledge current — not buried in Google Docs nobody reads Who Uses Whale: Operations leaders and HR teams at scaling companies (50-500 employees) who need to onboard faster and standardize without slowing down. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2378&secure%5Bchosen_at%5D=2026-08-09T17%3A04%3A57Z&secure%5Bdisplayable_resource_id%5D=1313&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=138874&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=138874&secure%5Bresource_id%5D=2378&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fexperience-management%2Fenterprise&secure%5Btoken%5D=6d30e00787df4c8c52a6e43e1e94b250cafe541bc85b8b05f3aabf53b4cefb6f&secure%5Burl%5D=https%3A%2F%2Fusewhale.io%2F&secure%5Burl_type%5D=free_trial) ### [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,070 #### How Do G2 Users Rate Birdeye? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind Birdeye? - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye\_ 5,232 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website) 1,442 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 47% Small, 34% Medium #### What Do G2 Reviewers Say About Birdeye? _AI-generated summary from verified user reviews_ ##### Pros - Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. - Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. - Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. - Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. - Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. ##### Cons - Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. - Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. - Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. - Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. - Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. #### What Are Recent G2 Reviews of Birdeye? **["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)** **Rating:** 5.0/5.0 stars _— Lisbeth M._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451) **["We Came Back to Birdeye for a Reason"](https://www.g2.com/survey_responses/birdeye-review-13192521)** **Rating:** 5.0/5.0 stars _— Terry Lind S._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-13192521) #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) Decision-grade insights at business speed. The AI-native research platform where research becomes the thing every decision runs through — not the thing every decision waits for. Most organizations are making high-stakes decisions — product launches, market entry, pricing, campaigns — without the market intelligence to back them up. Not because teams lack expertise, but because the tools and timelines they're working with were built for a slower era, and business decisions can't wait. • Eight to twelve weeks from question to answer. • Five to seven disconnected vendors per study. • Insights that arrive after the decision has already been made. • Business teams route around research — using unvalidated generic AI tools. Qualtrics Market Research replaces that infrastructure. We're the only platform where research expertise, validated methodology, and AI are natively embedded, not bolted on — built on 20+ years of experience insights and trained on millions of proprietary and unique market research survey responses that generic AI tools can’t replicate. Research platform, human and synthetic panels, advanced methodology, and AI-powered synthesis — integrated natively, not stitched together. And uniquely: research sits in the same system as CX and EX data, closing the loop between insight and measurable business outcomes in a way no agency or point solution can. The result: research shifts from scarcity to abundance. • Decision-grade insights in 24–48 hours instead of 6–8 weeks. • Research costs cut 50–85%. • Insights compound into institutional knowledge instead of disappearing into slide decks. • Research becomes the thing every business decision runs through. Customers see the difference quickly. • Gabb cut time-to-insight from 7 days to 4 hours and runs research at 50% lower cost. • Navy Federal Credit Union delivers strategic research in under 4 hours versus 5 days. • Workday generated 1,700 product improvement ideas in 3 months. • Booking.com cut fielding costs 50% with synthetic panels. • Victoria's Secret runs 200%+ more research projects on the same team. • Across deployments, Nucleus Research finds an average 100% ROI with 1.5-year payback. Qualtrics is also named a Strong Performer in The Forrester Wave™ for Experience Research Platforms (https://www.qualtrics.com/ebooks-guides/experience-research-wave-report/). \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Why teams choose Qualtrics Market Research 1) Research platform + research expertise + research-grade AI — purpose-built to work together Most platforms give you survey software. Qualtrics gives you a research system. 20+ years of market research expertise embedded in the platform itself. AI trained on real market research data, not internet scraping. Panel access, study design, advanced analytics, and synthesis — integrated natively, not stitched together through APIs. And when you need to connect to your BI tools (Tableau, Power BI, Looker) or bring in specialized panels, Qualtrics is built to integrate, not replace. Agencies have the expertise but not the platform. DIY tools have the platform but not the expertise. Generic AI moves fast but has no research foundation. Qualtrics is the only option where all three exist natively — and plays well with the rest of your stack. 2) The only ecosystem that connects research to CX, EX, and operational data Research sits in the same system as the experience data your organization already collects — CX satisfaction scores, EX engagement metrics, operational performance data. Research questions can be triggered by what's happening in your programs. Findings can be validated against real business outcomes. You can prove research ROI by connecting insights to measurable results. No agency, no specialized MR platform, and no AI tool offers this natively — and it cannot be replicated by stitching tools together. This closes the loop between insight and outcome in a way no one else can. 3) Governance that scales research without diluting it The risk of research democratization is confident conclusions built on flawed inputs — more teams running studies, fewer with methodology expertise to run them well. Qualtrics is the only platform with built-in guardrails that prevent flawed studies from being fielded, a published validation framework for synthetic data that survives stakeholder scrutiny, and centralized visibility that lets research leaders see and govern everything running across the organization. Fast and governed. Scaled and rigorous. That combination doesn't exist anywhere else. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ What you can do with Qualtrics Market Research Move from project to platform. Research becomes always-on infrastructure, not a request queue. Continuous tracking, always-available findings, and AI that surfaces what teams already know before they ask. Every study compounds in Research Hub — the 10th study on a topic makes the 1st study more valuable, not obsolete. Research Agent lets any team member get validated answers without a trained researcher in the room — so research scales beyond the research team without creating governance risk. Get decision-grade insights without the agency wait. Deliver insights in 24–48 hours instead of 6–8 weeks — so findings arrive before the decision, not after it. Synthetic panels compress directional research from weeks to hours at 50% lower cost. Apply advanced methodology (Conjoint with HB analysis, MaxDiff with TURF, Van Westendorp, Gabor-Granger) without an agency — built into the platform so the economics of high-quality research change permanently. AI handles transcript coding, theme detection, and summary generation, so researchers spend their time on interpretation, not mechanics. Govern research as it scales. Built-in methodology guardrails prevent flawed studies from being fielded — Research Agent (early access) enforces best practices at the point of study creation, not after results come back. Federated permissions and branded templates let every team operate within shared quality standards. Audit trails, AI transparency, and a published synthetic validation framework (Generalization, Data Shape, Diversity, Transferability) provide the provenance enterprise stakeholders will ask about. SOC 2, GDPR, HITRUST, ISO 27001, and FedRAMP round out the compliance posture procurement teams already know how to approve. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Key Qualtrics Market Research capabilities • Research hub — AI-powered search and synthesis across every study, including external documents; cross-study intelligence surfaces patterns automatically • Advanced survey tools — Drag-and-drop survey builder, advanced logic, quota management, support for 100+ question types, and PhD-backed templates • Research agent (early access) — AI-guided study scoping for Conjoint and MaxDiff, questionnaire drafting, plain-language Q&A against your accumulated research library • Synthetic panels — Launch studies instantly to pre-test survey designs, screen dozens of ideas, explore new populations, or extend first-wave findings with simulated row-level responses from research- grade AI that replicate real-world audience patterns • Integrated human panels — reach 200M+ vetted respondents across 200+ global markets through a curated network of 30+ panel partners, all accessible in the platform • UX research - Moderated and unmoderated user testing, card sorting and tree testing on the same platform as other market research capabilities. • Advanced methodology — Conjoint (CBC with HB analysis), MaxDiff with TURF, Van Westendorp PSM, Gabor-Granger, segmentation, brand tracking, concept testing • AI summary — automated transcript coding, theme detection, and highlight reel generation for qualitative work • Video & audio analysis — Analyzes thousands of open-text responses and automatically surfaces key themes, sentiment trends, and representative quotes with AI. • Conversational feedback — Uncover layers of valuable context with intelligent follow-up questions that dynamically adapts to customer input • ExpertReview — AI-driven survey quality and methodology checks at the point of design • Stats iQ + Text iQ — AI-powered statistical analysis and open-end text analytics CX + EX + MR integration — research connects natively to experience programs, the only platform that does • Prebuilt XM solutions — survey-in-a-box for brand tracking, concept testing, message testing, A&U, and UX research •Advanced analysis — Crosstabs and customizable reporting dashboards REST API, multi-channel distribution including email and SMS, WCAG 2.0 compliant • Enterprise governance — federated permissions, branded templates, audit trails, AI transparency, bias auditing • System integrations — Salesforce, Snowflake, Tableau, Power BI • Compliance — SOC 2, GDPR, HITRUST, ISO 27001, FedRAMP \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ - ABOUT QUALTRICS Qualtrics is the AI-powered experience and research platform organizations use to understand customers, employees, and markets — and act on what they learn. Across customer experience, employee experience, and market research, the Qualtrics platform combines proprietary AI, PhD-backed methodology, and the world's most flexible feedback technology to help teams design better products, deliver better experiences, and make better decisions, faster. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ - RELATED QUALTRICS PRODUCTS Qualtrics Customer Experience Hear every customer's voice, fix every broken experience, and increase loyalty and lifetime value. Combines an AI-powered listening engine, predictive intelligence, and closed-loop action capabilities so teams can move beyond measurement to drive change across the entire customer journey. https://www.g2.com/products/qualtrics-customer-experience/reviews Qualtrics Employee Experience Gather continuous feedback at every employee moment that matters and take action to improve engagement, talent planning, productivity, and innovation. Pairs AI-driven analytics and IO-psychology-based decision tools with guided manager action planning and real-time automated workflows. https://www.g2.com/products/qualtrics-employee-experience/reviews **Average Rating:** 4.4/5.0 **Total Reviews:** 2,913 #### How Do G2 Users Rate Qualtrics Market Research? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 8.7/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.3/10 (Category avg: 8.7/10) #### Who Is the Company Behind Qualtrics Market Research? - **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics) - **Company Website:** www.qualtrics.com - **Year Founded:** 2002 - **HQ Location:** Provo, UT - **Twitter:** @Qualtrics 42,137 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d1ec005b3e09b6d51d9a439f06be24a872c533df3b3b8c47b5851a8358ecb22&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F314350%2F&secure%5Burl_type%5D=linkedin_company_website) 6,231 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Student, Research Assistant - **Top Industries:** Higher Education, Education Management - **Company Size:** 45% Large, 34% Medium #### What Do G2 Reviewers Say About Qualtrics Market Research? _AI-generated summary from verified user reviews_ ##### Pros - Users find Qualtrics Market Research to be **extremely user-friendly** , enabling quick and efficient survey creation and management. - Users appreciate the **ease of survey creation** in Qualtrics, enjoying its workflow options and powerful features. - Users value the **ease of building sophisticated surveys** with Qualtrics, benefiting from its versatile features and automation options. - Users find Qualtrics Market Research to be **intuitive and user-friendly** , allowing for easy survey creation and data analysis. - Users value the **ease of creation** in Qualtrics, enabling quick and intuitive survey development with diverse options. ##### Cons - Users face **survey collaboration issues** with Qualtrics, as full control limits sharing and complicates feedback processes. - Users find **survey limitations** frustrating, citing issues with interactivity, customization, and outdated features affecting engagement. - Users find a **steep learning curve** in Qualtrics Market Research, making survey design and troubleshooting challenging. - Users find the **limited customization** in Qualtrics CoreXM restricts their ability to tailor surveys effectively. - Users find the **pricing issues** of Qualtrics Market Research concerning, feeling it's too expensive compared to alternatives. #### What Are Recent G2 Reviews of Qualtrics Market Research? **["it's easy to learn if you are in the business of creating surveys or if it's part of your studies"](https://www.g2.com/survey_responses/qualtrics-market-research-review-7134832)** **Rating:** 4.5/5.0 stars _— Shivendra S._ [Read full review](https://www.g2.com/survey_responses/qualtrics-market-research-review-7134832) **["Very useful for Wellness Surveys, Feedback Collection and Research Work"](https://www.g2.com/survey_responses/qualtrics-market-research-review-12806991)** **Rating:** 5.0/5.0 stars _— Ishan S._ [Read full review](https://www.g2.com/survey_responses/qualtrics-market-research-review-12806991) #### What Are G2 Users Discussing About Qualtrics Market Research? - [How are organizations utilizing Qualtrics CoreXM to gather and analyze customer experience data?](https://www.g2.com/discussions/how-are-organizations-utilizing-qualtrics-corexm-to-gather-and-analyze-customer-experience-data) - 1 comment - [What is Qualtrics CoreXM used for?](https://www.g2.com/discussions/what-is-qualtrics-corexm-used-for) - 2 comments, 2 upvotes - [Is qualtrics better than SurveyMonkey?](https://www.g2.com/discussions/is-qualtrics-better-than-surveymonkey) - 3 comments, 1 upvote - [What is qualtrics platform?](https://www.g2.com/discussions/what-is-qualtrics-platform) - 1 comment - [What is CoreXM?](https://www.g2.com/discussions/what-is-corexm) - 1 comment ### [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/ **Average Rating:** 4.5/5.0 **Total Reviews:** 207 #### How Do G2 Users Rate Medallia Customer Experience? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 9.2/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind Medallia Customer Experience? - **Seller:** [Medallia](https://www.g2.com/sellers/medallia) - **Company Website:** www.medallia.com - **Year Founded:** 2001 - **HQ Location:** San Francisco, CA - **Twitter:** @Medallia 12,225 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8d80f3d6282d9c0ba5d566f563fb36c86bb89ad7f09e57400dd8a99467e21c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F49697%2F&secure%5Burl_type%5D=linkedin_company_website) 2,039 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospitality, Financial Services - **Company Size:** 64% Large, 21% Medium #### What Do G2 Reviewers Say About Medallia Customer Experience? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **flexible feedback collection** of Medallia, which enhances customer insights and operational improvement opportunities. - Users find Medallia Customer Experience to be incredibly **helpful** for gaining deep insights and improving customer engagement. - Users appreciate the **ease of use** of Medallia Customer Experience, enjoying quick insights and seamless communication. - Users appreciate the **exceptional customer support** from Medallia, enhancing their experience with timely and helpful guidance. - Users value the **powerful insights generation** of Medallia, enhancing decision-making with deep understanding of customer feedback. ##### Cons - Users find the **learning curve steep** and overwhelming, especially for new users trying to navigate the platform. - Users face **limitations in features** and cumbersome workflows, resulting in delays and inefficiencies in addressing feedback. - Users find the **steep learning curve** of Medallia Customer Experience intimidating, especially without prior analytics experience. - Users highlight the **limitations in AI capabilities** of Medallia, resulting in delays and manual efforts in feedback management. - Users often find **difficult reporting** in Medallia challenging, with a steep learning curve and confusing navigation during critical periods. #### What Are Recent G2 Reviews of Medallia Customer Experience? **["A Powerful Platform to Centralize and Act on Customer Feedback"](https://www.g2.com/survey_responses/medallia-customer-experience-review-9917116)** **Rating:** 5.0/5.0 stars _— Santiago G._ [Read full review](https://www.g2.com/survey_responses/medallia-customer-experience-review-9917116) **["Powerful Customer Insights with Real-Time Actionability"](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963)** **Rating:** 5.0/5.0 stars _— Shivraj P._ [Read full review](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963) #### What Are G2 Users Discussing About Medallia Customer Experience? - [What is your primary use case for Medallia Customer Experience, and how has it improved your customer feedback?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-medallia-customer-experience-and-how-has-it-improved-your-customer-feedback) - [What is Medallia Customer Experience used for?](https://www.g2.com/discussions/what-is-medallia-customer-experience-used-for) ### [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. **Average Rating:** 4.6/5.0 **Total Reviews:** 494 #### How Do G2 Users Rate Resonate CX? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind Resonate CX? - **Seller:** [Resonate Solutions](https://www.g2.com/sellers/resonate-solutions) - **Company Website:** www.resonate.cx - **Year Founded:** 2001 - **HQ Location:** North Sydney, Australia - **Twitter:** @ResonateAU 214 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eb84df1fa126d2b89f8cb934f5098c11934405b8e861db7e6a34508537469fc7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fresonate-solutions%2F&secure%5Burl_type%5D=linkedin_company_website) 63 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Store Manager, Store manager - **Top Industries:** Retail, Education Management - **Company Size:** 35% Small, 35% Large #### What Do G2 Reviewers Say About Resonate CX? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Resonate CX, making customer insights and reporting seamless and efficient. - Users find Resonate CX to be an extremely **helpful tool** for managing business and supporting team training. - Users value the **ease of use and insightful feedback management** of Resonate CX for enhancing customer experience. - Users appreciate the **user-friendly platform** of Resonate CX, enabling effective customer feedback analysis and trend identification. - Users value the **insights generated** by Resonate CX, enhancing understanding and identifying areas for practice improvement. ##### Cons - Users report **scoring system issues** that unfairly affect scores based on isolated negative reviews despite overall positive feedback. - Users experience **inadequate feedback** with delays and irrelevant responses affecting their improvement efforts. - Users face challenges with **reporting issues** due to false claims impacting scores and unavailability of live stats. - Users face challenges with **survey issues** , as transparency and comment requirements could improve feedback accuracy and relevance. - Users find the interface **not intuitive** , often feeling confused and overwhelmed when navigating the platform's features. #### What Are Recent G2 Reviews of Resonate CX? **["It is a great experience using resonate!"](https://www.g2.com/survey_responses/resonate-cx-review-10777418)** **Rating:** 4.5/5.0 stars _— Verified User in Primary/Secondary Education_ [Read full review](https://www.g2.com/survey_responses/resonate-cx-review-10777418) **["Simple Interface, Powerful Dashboards That Deliver Business Clarity"](https://www.g2.com/survey_responses/resonate-cx-review-13001971)** **Rating:** 4.5/5.0 stars _— Adam H._ [Read full review](https://www.g2.com/survey_responses/resonate-cx-review-13001971) ### [Reputation](https://www.g2.com/products/reputation/reviews) Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,405 #### How Do G2 Users Rate Reputation? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Reputation? - **Seller:** [Reputation](https://www.g2.com/sellers/reputation) - **Company Website:** reputation.com - **Year Founded:** 2006 - **HQ Location:** San Ramon, CA - **Twitter:** @Reputation\_Com 10,930 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd8ab4194897457b9490b1a63309e03ed802416797d3e7a6e4765f7bf427840b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1579888%2F&secure%5Burl_type%5D=linkedin_company_website) 685 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Community Manager, Property Manager - **Top Industries:** Automotive, Real Estate - **Company Size:** 46% Medium, 29% Small #### What Do G2 Reviewers Say About Reputation? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Reputation, appreciating its simplicity and efficiency in managing customer feedback. - Users appreciate the **SMS review requests** feature of Reputation, which enhances customer engagement and feedback collection. - Users value the **user-friendly interface** of Reputation.com, which simplifies review management and enhances communication with stakeholders. - Users value the **centralized reviews** feature of Reputation.com for efficient monitoring and management across multiple platforms. - Users appreciate the **centralized management of reviews** , making it efficient to handle customer feedback seamlessly. ##### Cons - Users feel there's **improvement needed** in integration, implementation, and adapting to unique customer service aspects. - Users find the **survey email issues** frustrating, complicating the collection of essential feedback and insights. - Users express frustration with **survey email bounce issues** , making it difficult to capture essential feedback effectively. - Users find the **missing features** frustrating, including limited social publishing and absence of customizable templates. - Users find the **scoring issues** unclear and feel the grading scale could be improved for better accuracy. #### What Are Recent G2 Reviews of Reputation? **["Visually pleasing & streamlined process. No complaints"](https://www.g2.com/survey_responses/reputation-review-9899978)** **Rating:** 4.0/5.0 stars _— Danny M._ [Read full review](https://www.g2.com/survey_responses/reputation-review-9899978) **["Centralized Hub for Reputation with Room for Social Media Improvement"](https://www.g2.com/survey_responses/reputation-review-7128655)** **Rating:** 4.0/5.0 stars _— Giovanni A._ [Read full review](https://www.g2.com/survey_responses/reputation-review-7128655) #### What Are G2 Users Discussing About Reputation? - [Is BlackLine an ERP?](https://www.g2.com/discussions/is-blackline-an-erp) - [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) - 1 comment - [What is Reputation Management Software?](https://www.g2.com/discussions/what-is-reputation-management-software) - 1 comment - [How does reputation com work?](https://www.g2.com/discussions/how-does-reputation-com-work) - 1 comment ### [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands. **Average Rating:** 4.3/5.0 **Total Reviews:** 725 #### How Do G2 Users Rate Qualtrics Customer Experience? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.1/10 (Category avg: 8.7/10) #### Who Is the Company Behind Qualtrics Customer Experience? - **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics) - **Company Website:** www.qualtrics.com - **Year Founded:** 2002 - **HQ Location:** Provo, UT - **Twitter:** @Qualtrics 42,137 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d1ec005b3e09b6d51d9a439f06be24a872c533df3b3b8c47b5851a8358ecb22&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F314350%2F&secure%5Burl_type%5D=linkedin_company_website) 6,231 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Community Manager, Business Data Analyst - **Top Industries:** Information Technology and Services, Higher Education - **Company Size:** 52% Large, 36% Medium #### What Do G2 Reviewers Say About Qualtrics Customer Experience? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Qualtrics Customer Experience, making data collection and analysis accessible for everyone. - Users value the **powerful analytics** of Qualtrics Customer Experience, enabling insightful understanding and enhancement of customer journeys. - Users find Qualtrics to be **extremely helpful** in improving customer satisfaction and streamlining service procedures. - Users value the **deep insights generation** from Qualtrics, enhancing customer satisfaction and retention through effective data analysis. - Users value the **strong analytics and reporting capabilities** of Qualtrics for deep insights into customer feedback. ##### Cons - Users find the **complexity** of Qualtrics challenging, especially new users needing only basic survey functionalities. - Users find that Qualtrics has a great interface but requires **improvement on custom setup** and Text iQ functionality. - Users find **limited customization** challenging, especially when trying to simplify the platform for basic survey needs. - New users may find the **complexity of the interface** overwhelming, making initial setup and navigation challenging. - Users find the pricing of Qualtrics to be **high** , making it challenging for smaller teams with limited budgets. #### What Are Recent G2 Reviews of Qualtrics Customer Experience? **["Versatile Insights, Needs Better Reports"](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062)** **Rating:** 4.5/5.0 stars _— Sandra H._ [Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062) **["Flexible Feedback Tool with Customization Challenges"](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025)** **Rating:** 4.0/5.0 stars _— David K._ [Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025) #### What Are G2 Users Discussing About Qualtrics Customer Experience? - [What is Qualtrics Customer Experience used for?](https://www.g2.com/discussions/what-is-qualtrics-customer-experience-used-for) - [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) - 1 comment - [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) - 1 comment - [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) - 1 comment, 1 upvote - [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) - 1 comment ### [UserTesting](https://www.g2.com/products/usertesting/reviews) UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs. **Average Rating:** 4.4/5.0 **Total Reviews:** 734 #### How Do G2 Users Rate UserTesting? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 6.8/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 6.7/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 6.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind UserTesting? - **Seller:** [UserTesting](https://www.g2.com/sellers/usertesting) - **Company Website:** www.usertesting.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @usertesting 42,832 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=73442a6f9daab3f3de2836e2f4625bacfccf35b241b94c14334b3b9d6b8521b4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F564709%2F&secure%5Burl_type%5D=linkedin_company_website) 1,876 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** UX Researcher, Product Designer - **Top Industries:** Computer Software, Financial Services - **Company Size:** 41% Large, 37% Medium #### What Do G2 Reviewers Say About UserTesting? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of UserTesting, enabling quick feedback and efficient testing processes. - Users appreciate the **valuable insights** from UserTesting, aiding in effective understanding of consumer sentiment and feedback. - Users appreciate the **time-saving feedback** from UserTesting, enabling swift decisions based on real user interactions. - Users value the **helpful and responsive customer support** of UserTesting, enhancing their testing experience significantly. - Users value the **insightful feedback features** of UserTesting, enhancing their understanding of consumer sentiment effectively. ##### Cons - Users experience **testing difficulties** due to limited question logic, participant quality, and technical issues impacting effectiveness. - Users note the **missing features** in UserTesting, particularly regarding text formatting and survey navigation, affecting usability. - Users report **survey issues** including long response times, participant quality concerns, and challenges in sharing findings. - Users criticize UserTesting for being **expensive** , especially given the inconsistent quality of participants and support issues. - Users find that the **limited functionality** of UserTesting, including inconsistent features and analysis, hampers their overall experience. #### What Are Recent G2 Reviews of UserTesting? **["UserTesting Makes Gathering Genuine Feedback Fast and Simple"](https://www.g2.com/survey_responses/usertesting-review-12927269)** **Rating:** 4.5/5.0 stars _— Sambit Kumar B._ [Read full review](https://www.g2.com/survey_responses/usertesting-review-12927269) **["Quick Access to Real Users with an Intuitive Dashboard and Rich Video Insights"](https://www.g2.com/survey_responses/usertesting-review-12946786)** **Rating:** 4.5/5.0 stars _— Luciana S._ [Read full review](https://www.g2.com/survey_responses/usertesting-review-12946786) #### What Are G2 Users Discussing About UserTesting? - [What is UserTesting used for?](https://www.g2.com/discussions/what-is-usertesting-used-for) - 1 comment - [What is UserZoom used for?](https://www.g2.com/discussions/what-is-userzoom-used-for) - [What are the three types of user testing?](https://www.g2.com/discussions/what-are-the-three-types-of-user-testing) - [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) - 2 comments - [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) - 1 comment, 1 upvote ### [AskNicely](https://www.g2.com/products/asknicely/reviews) AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,029 #### How Do G2 Users Rate AskNicely? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 9.0/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 9.5/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind AskNicely? - **Seller:** [AskNicely](https://www.g2.com/sellers/asknicely) - **Company Website:** www.asknicely.com - **Year Founded:** 2014 - **HQ Location:** Portland, OR - **Twitter:** @asknicely 2,316 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e0b9fb8c18ad9dd08f3e5cd84b9aaada7792e9657441d98b50b03170bab921df&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fask-nicely%2F&secure%5Burl_type%5D=linkedin_company_website) 59 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Medium, 43% Small #### What Do G2 Reviewers Say About AskNicely? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of AskNicely, praising its intuitive interface and straightforward functionality. - Users commend AskNicely for its **excellent customer support** , providing timely assistance and solutions tailored to their needs. - Users value the **direct and accessible client feedback** that enhances insights and coaching effectiveness with AskNicely. - Users value the **exceptional support** from AskNicely, praising the team's responsiveness and dedication to customer satisfaction. - Users find the **easy setup** of AskNicely straightforward and seamless, enhancing their overall experience with the platform. ##### Cons - Users find **difficult reporting** in AskNicely slows down the process of accessing essential analytics and updates. - Users find it frustrating to manage contact deletions, highlighting **survey limitations** that hinder streamlined communication with customers. - Users express frustration with the **limited customization** options for workflows, surveys, and dashboard features in AskNicely. - Users find the **manual processes** cumbersome, particularly when deleting contacts and relying on Excel for reporting. - Users feel that **improvement is needed** in shout out functionality and Salesforce integration for a better experience. #### What Are Recent G2 Reviews of AskNicely? **["Very user-friendly and gets the job done!"](https://www.g2.com/survey_responses/asknicely-review-7865358)** **Rating:** 5.0/5.0 stars _— Raymond C C._ [Read full review](https://www.g2.com/survey_responses/asknicely-review-7865358) **["A Game-Changer for Customer Feedback - AskNicely Earns Five Stars!"](https://www.g2.com/survey_responses/asknicely-review-9104823)** **Rating:** 5.0/5.0 stars _— Dante B._ [Read full review](https://www.g2.com/survey_responses/asknicely-review-9104823) #### What Are G2 Users Discussing About AskNicely? - [What is AskNicely used for?](https://www.g2.com/discussions/what-is-asknicely-used-for) ### [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail. Designed for enterprise complexity spanning multiple products, hierarchies, and stakeholders, Gainsight supports human-led, digital-led, and agent-led programs, enabling teams to scale outcomes across their entire book of business and deliver Retention-as-a-Service (RaaS). The result is measurable impact and scale, including 50% increased CSM capacity, 15% higher expansion, 95% forecast accuracy, and 20% reduced churn—all backed by a decade of CS expertise and the largest community of CS professionals. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,719 #### How Do G2 Users Rate Gainsight Customer Success? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 7.9/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 8.6/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Gainsight Customer Success? - **Seller:** [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) - **Company Website:** www.gainsight.com - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @GainsightHQ 13,119 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=85a34abb9897c7140c711174cddac2af3363ec5532f5b0ba46c2fa230fde5273&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F841640%2F&secure%5Burl_type%5D=linkedin_company_website) 1,140 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Senior Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Medium, 32% Large #### What Do G2 Reviewers Say About Gainsight Customer Success? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Gainsight, praising its organization and comprehensive account tracking features. - Users value the **centralized information** in Gainsight, which helps them efficiently track account interactions and generate insights. - Users value the **visibility** Gainsight provides through a unified dashboard, enhancing organization and customer engagement effortlessly. - Users value the **intuitive customer support** of Gainsight, enhancing productivity and proactive engagement for their teams. - Users value the **intuitive interface** of Gainsight Customer Success for its ease of navigation and clear data visibility. ##### Cons - Users find Gainsight Customer Success **not intuitive** , requiring formal training and having a clunky interface that complicates user experience. - Users note the **lack of custom reporting features** limits detailed data analysis and overall functionality of Gainsight. - Users highlight the **steep learning curve** for customizing dashboards, requiring significant technical skills for effective use. - Users find it challenging due to **limited customization** options in Gainsight, leading to a less user-friendly experience. - Users find Gainsight Customer Success to have a **complexity that can overwhelm** and slow down productivity at times. #### What Are Recent G2 Reviews of Gainsight Customer Success? **["Gainsight Unifies Customer Health Data with Powerful Staircase Insights"](https://www.g2.com/survey_responses/gainsight-customer-success-review-12879507)** **Rating:** 5.0/5.0 stars _— Scott M._ [Read full review](https://www.g2.com/survey_responses/gainsight-customer-success-review-12879507) **["Always-Available Support That Finds a Solution"](https://www.g2.com/survey_responses/gainsight-customer-success-review-12972699)** **Rating:** 4.5/5.0 stars _— Octavio M._ [Read full review](https://www.g2.com/survey_responses/gainsight-customer-success-review-12972699) #### What Are G2 Users Discussing About Gainsight Customer Success? - [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) - 2 comments - [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) - 2 comments - [Who are Gainsight competitors?](https://www.g2.com/discussions/who-are-gainsight-competitors) - [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) - 2 comments ### [QuestionPro](https://www.g2.com/products/questionpro/reviews) QuestionPro is a comprehensive insights and experience management platform trusted by over 5.3 million users in 100+ countries, from individual researchers to Fortune 100 corporations. Our powerful and easy-to-use software provides an integrated suite of tools for creating, distributing, and analyzing online surveys, polls, tests, and quizzes to perform both quantitative and qualitative analysis. Leverage AI-powered tools like QxBot to build surveys conversationally or choose from over 50 advanced question types and 350+ survey templates. Our platform features robust point-and-click logic, including branching, piping, and randomization, to create sophisticated research flows. Reach respondents anywhere through multi-channel distribution via email, SMS, QR code, social media, and our offline mobile app. Analyze results in real-time dashboards and utilize a suite of analytical tools including crosstabs, AI-powered sentiment analysis, and TURF analysis. QuestionPro offers tailored solutions to fit every research need: Essentials: Perfect for students, individuals, and small teams, the Essentials account offers a powerful free-for-life platform for quick research projects and data collection. It's the most feature-rich free survey account in the industry. Advanced & Teams: Designed for SMBs, consultants, and professionals, the Advanced and Teams licenses unlock more powerful features, branding capabilities, and collaboration tools to transform raw data into the actionable insights that improve business outcomes. Research Suite: For enterprises and professional market researchers, the Research Suite is an industry-leading set of tools designed to solve the most complex research challenges. This suite includes specialized analytics like Conjoint and MaxDiff , an integrated global audience panel , an AI-powered insights repository , and the option to access end-to-end market research services from our expert team. Built for the enterprise, we ensure top-tier data security and privacy with compliance across global standards, including GDPR, ISO 27001:2022, HIPAA, CCPA, and SOC 2. Seamlessly integrate with key business systems like Salesforce, HubSpot, and Tableau, or connect to hundreds of apps via Zapier. With our 24/7 global customer support, you have a dedicated partner to ensure your projects succeed. Join millions of users and see why organizations like BMW, Fujitsu, and the American Cancer Society trust QuestionPro for their insights needs. Get started today with our Essentials account. It's free forever and no credit card is required. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,139 #### How Do G2 Users Rate QuestionPro? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 9.6/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 8.6/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind QuestionPro? - **Seller:** [QuestionPro](https://www.g2.com/sellers/questionpro-e7e208d7-85c1-4b51-8202-7d5f10958265) - **Year Founded:** 2005 - **HQ Location:** Austin , Texas - **Twitter:** @questionpro 13,094 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0dc91796af7eb938994d28b67b1dcbda5faebf83ab4934cae23515e11db3c577&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3035857%2F&secure%5Burl_type%5D=linkedin_company_website) 533 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Executive Director, Student - **Top Industries:** Non-Profit Organization Management, Higher Education - **Company Size:** 60% Small, 23% Medium #### What Do G2 Reviewers Say About QuestionPro? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of QuestionPro, appreciating its customizable templates and straightforward survey creation. - Users value the **excellent customer service** of QuestionPro, making the platform user-friendly and supportive for all needs. - Users commend the **intuitive interface** of QuestionPro, highlighting its ease of use and quick setup for questionnaires. - Users highlight the **exceptional customer support** of QuestionPro, noting their responsiveness and helpfulness throughout the experience. - Users appreciate the **ease of creation** in QuestionPro, finding it simple to design surveys quickly and efficiently. ##### Cons - Users find **survey limitations and performance issues** in QuestionPro, impacting the effectiveness of their feedback collection. - Users find the **learning curve steep** with QuestionPro, requiring extra time to navigate its extensive functionality. - Users note that the **expensive pricing structure** of QuestionPro limits access to vital features and services. - Users find the **limited customization** options frustrating, as they seek more flexibility in dashboards and exports. - Users find QuestionPro **not intuitive** , causing frustration when searching for settings and customizing surveys effectively. #### What Are Recent G2 Reviews of QuestionPro? **["Powerful, Flexible Survey Platform for Patient-Centered Research"](https://www.g2.com/survey_responses/questionpro-review-13189843)** **Rating:** 5.0/5.0 stars _— info O._ [Read full review](https://www.g2.com/survey_responses/questionpro-review-13189843) **["User-Friendly Surveys with AI Templates, Branching Logic, and Powerful Analytics"](https://www.g2.com/survey_responses/questionpro-review-12925750)** **Rating:** 4.5/5.0 stars _— Konjengbam M._ [Read full review](https://www.g2.com/survey_responses/questionpro-review-12925750) #### What Are G2 Users Discussing About QuestionPro? - [What is QuestionPro used for?](https://www.g2.com/discussions/what-is-questionpro-used-for) - 1 comment ### [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com **Average Rating:** 4.7/5.0 **Total Reviews:** 314 #### How Do G2 Users Rate InMoment Experience Improvement (XI) Platform? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.0/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.5/10 (Category avg: 8.7/10) #### Who Is the Company Behind InMoment Experience Improvement (XI) Platform? - **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta) - **HQ Location:** Salt Lake City, Utah - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e56037fcec61d213a1f4229eb926938e0c1373395be6ee138691fc922b14a1dc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fweareinmoment%2F&secure%5Burl_type%5D=linkedin_company_website) 411 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small, 39% Medium #### What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform? **["Easy to use tools. Supportive Visionary Staff."](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822)** **Rating:** 5.0/5.0 stars _— Beth W._ [Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822) **["Seamless integration with POS for survey"](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685)** **Rating:** 5.0/5.0 stars _— Lakshay D._ [Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685) #### What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform? - [What is InMoment Experience Intelligence (XI) Platform used for?](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) ### [SMG - Service Management Group](https://www.g2.com/products/smg-service-management-group/reviews) SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork. Learn more at www.smg.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 50 #### How Do G2 Users Rate SMG - Service Management Group? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 9.4/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind SMG - Service Management Group? - **Seller:** [SMG - Service Management Group](https://www.g2.com/sellers/smg-service-management-group) - **Year Founded:** 1991 - **HQ Location:** Remote-First Organization , US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d2d0b0f5298779d07f44725094f5b8fbff4ac7903af97103212e76c4163beb6f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21405%2F&secure%5Burl_type%5D=linkedin_company_website) 604 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** District Manager - **Top Industries:** Retail, Restaurants - **Company Size:** 52% Large, 34% Medium #### What Do G2 Reviewers Say About SMG - Service Management Group? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **customer focus** of SMG, appreciating their understanding of unique business needs and valuable insights. - Users value the **helpful account team** for their understanding of business needs and valuable insights. - Users value the **insightful analysis** provided by SMG's team, which greatly enhances business understanding and solutions. - Users value the **insightful analysis** from SMG's team, enhancing their understanding of business needs effectively. - Users value the **dedicated customer support** that effectively understands and enhances their survey program experience. ##### Cons - Users often face **delay issues** with research projects in SMG, impacting overall productivity and timelines. - Users often find that **research projects take too long** , leading to frustrations with efficiency and productivity. #### What Are Recent G2 Reviews of SMG - Service Management Group? **["Valuable Partnership with SMG"](https://www.g2.com/survey_responses/smg-service-management-group-review-10500360)** **Rating:** 4.5/5.0 stars _— Bo L._ [Read full review](https://www.g2.com/survey_responses/smg-service-management-group-review-10500360) **["Valued partnership"](https://www.g2.com/survey_responses/smg-service-management-group-review-10526664)** **Rating:** 4.5/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/smg-service-management-group-review-10526664) #### What Are G2 Users Discussing About SMG - Service Management Group? - [What does service management group do?](https://www.g2.com/discussions/what-does-service-management-group-do) - [What does SMG stand for in customer service?](https://www.g2.com/discussions/what-does-smg-stand-for-in-customer-service) - [What is SMG services?](https://www.g2.com/discussions/what-is-smg-services) - [What is SMG software?](https://www.g2.com/discussions/what-is-smg-software) ### [Clientshare](https://www.g2.com/products/clientshare/reviews) Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients. **Average Rating:** 4.6/5.0 **Total Reviews:** 92 #### How Do G2 Users Rate Clientshare? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 9.3/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind Clientshare? - **Seller:** [Clientshare](https://www.g2.com/sellers/clientshare-675ca33b-3f1f-4626-92a8-364f3a29d6c5) - **Company Website:** www.myclientshare.com - **Year Founded:** 2016 - **HQ Location:** London - **Twitter:** @myclientshare 531 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3be251b20b1a94874ab9269319f2c6374ee213c37f0fcb0b4bc96549af3de158&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclientshare&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Director - **Top Industries:** Facilities Services, Staffing and Recruiting - **Company Size:** 46% Large, 35% Medium #### What Do G2 Reviewers Say About Clientshare? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Clientshare, streamlining management of client relationships and business reviews. - Users highlight the **fantastic customer support** from Clientshare, making assistance efficient and enjoyable throughout their experience. - Users find the **support team invaluable** , offering quick, knowledgeable responses that enhance the overall Clientshare experience. - Users appreciate the **enhanced engagement** with Clientshare, facilitating collaboration and improving client feedback and communication. - Users enjoy the **easy access** to Clientshare's dashboard, facilitating efficient client management and support across teams. ##### Cons - Users face **scoring system issues** , with errors and harsh evaluations impacting their overall experience with Clientshare. - Users note that improvement is needed in **DOC Cleaning** to maximize features and ensure effective follow-ups. - Users find **limited functionality** in Clientshare, particularly with client feedback response and data export options. - Users find the **absence of compliance documentation features** limiting, impacting operational efficiency and review processes. - Users find the **required training inadequate** , leading to managers' reluctance in fully utilizing the system. #### What Are Recent G2 Reviews of Clientshare? **["Clientshare support me gathering consistent, meaningful client feedback."](https://www.g2.com/survey_responses/clientshare-review-13088585)** **Rating:** 4.0/5.0 stars _— Jayson B._ [Read full review](https://www.g2.com/survey_responses/clientshare-review-13088585) **["Tracks Feedback Over Time with Helpful Comments and Great Support"](https://www.g2.com/survey_responses/clientshare-review-13078163)** **Rating:** 5.0/5.0 stars _— Adam T._ [Read full review](https://www.g2.com/survey_responses/clientshare-review-13078163) ### [Experience.com](https://www.g2.com/products/experience-com/reviews) Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. This platform serves a diverse audience, including local professionals and multi-location brands, aiming to strengthen their online reputation and build trust with their customers. The primary focus of Experience.com is to empower businesses to achieve excellence in customer experience (CX), employee engagement (EX), and reputation management. By harnessing insights derived from customer feedback, organizations can gain a deeper understanding of their audience's needs and preferences. This understanding allows businesses to tailor their services and interactions, ultimately leading to improved customer satisfaction and loyalty. Experience.com is suitable for companies of all sizes, making it an adaptable solution for various industries. Key features of Experience.com include advanced analytics tools that analyze customer feedback in real-time, enabling businesses to identify trends and areas for improvement. The platform also offers customizable surveys and feedback mechanisms, allowing organizations to gather insights directly from their customers. Additionally, the integration of AI technology helps automate responses and provides actionable recommendations, streamlining the reputation management process. By utilizing these features, businesses can not only maintain a positive online reputation but also leverage it to attract new customers. Experience.com stands out in its category by offering a holistic approach to reputation management. It combines customer feedback, employee engagement, and data analytics into a single platform, ensuring that businesses can address all aspects of their reputation. This integrated approach not only simplifies the management process but also enhances the overall effectiveness of reputation-building efforts. By focusing on both customer and employee experiences, Experience.com helps organizations create a cohesive brand image that resonates with their target audience. Overall, Experience.com provides a valuable resource for businesses looking to enhance their online reputation and foster trust with their customers. Through its innovative features and comprehensive approach, the platform equips organizations with the tools necessary to thrive in a competitive marketplace while maintaining a strong connection with their audience. **Average Rating:** 4.8/5.0 **Total Reviews:** 392 #### How Do G2 Users Rate Experience.com? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 9.1/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 9.3/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind Experience.com? - **Seller:** [Experience.com](https://www.g2.com/sellers/experience-com) - **Company Website:** experience.com - **Year Founded:** 2015 - **HQ Location:** San Ramon, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7298cf79424972daa9bc402206881f36820b55c3ba15a583a0841455364f3630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7790598%2F&secure%5Burl_type%5D=linkedin_company_website) 273 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Branch Manager, Loan Officer - **Top Industries:** Financial Services, Real Estate - **Company Size:** 40% Medium, 32% Small #### What Do G2 Reviewers Say About Experience.com? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Experience.com, appreciating its seamless setup and intuitive user interface. - Users praise the **exceptional customer support** from Experience.com, highlighting timely assistance and valuable resources available. - Users appreciate the **user-friendly setup** and **exceptional customer service** provided by Experience.com, enhancing their experience. - Users appreciate the **efficiency in managing reviews** with Experience.com, streamlining their workflow and enhancing overall productivity. - Users value the **fact-based customer experiences** provided by Experience.com, boosting their marketing and business growth confidence. ##### Cons - Users find the **linking issues** in Experience.com cumbersome, preferring direct posting to other review sites instead. - Users often face **connection issues** with Experience.com, making account linking and social media integration frustrating. - Users find **integration issues** frustrating, particularly with linking accounts and options tailored for loan officers. - Users find the **social media integration confusing** , often struggling to link their accounts and share reviews effectively. - Users find **improvement needed** in review requests frequency and outdated survey questions on Experience.com, impacting user experience. #### What Are Recent G2 Reviews of Experience.com? **["Effortless Review Management, Seamless Integration"](https://www.g2.com/survey_responses/experience-com-review-9917130)** **Rating:** 4.5/5.0 stars _— Hans B._ [Read full review](https://www.g2.com/survey_responses/experience-com-review-9917130) **["Effortless Survey Responses with Helpful AI Follow-Ups"](https://www.g2.com/survey_responses/experience-com-review-12910139)** **Rating:** 5.0/5.0 stars _— Jo Anne (Joey) F._ [Read full review](https://www.g2.com/survey_responses/experience-com-review-12910139) #### What Are G2 Users Discussing About Experience.com? - [What is Experience.com used for?](https://www.g2.com/discussions/what-is-experience-com-used-for) - 1 comment ### [Alida](https://www.g2.com/products/alida/reviews) Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth. That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation. Leading companies like HBOMax, Warner Bros. Discovery, Volvo, and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns. Over 176 million people globally have used the Alida platform to inform over 60,000 customer experience initiatives. Learn more at www.alida.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 130 #### How Do G2 Users Rate Alida? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 7.6/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 8.3/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind Alida? - **Seller:** [Alida](https://www.g2.com/sellers/alida) - **Company Website:** www.alida.com - **Year Founded:** 2000 - **HQ Location:** Toronto, Canada - **Twitter:** @Alida 144 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e17e4c738191bef449ab3b30f9f13c63536a68c21b608cdb58ea5f390cb5fc24&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falidatxm%2F&secure%5Burl_type%5D=linkedin_company_website) 376 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail, Hospital & Health Care - **Company Size:** 61% Large, 28% Medium #### What Do G2 Reviewers Say About Alida? _AI-generated summary from verified user reviews_ ##### Pros - Users find Alida to be an **agile and user-friendly tool** , making it ideal for daily guest sentiment needs. - Users commend Alida for its **exceptional customer support** , highlighting prompt responses and thorough assistance during their experience. - Users value the **customizable survey management** in Alida, appreciating its user-friendly interface and flexibility for diverse feedback. - Users praise Alida's **intuitive interface** , making survey adjustments and data interpretation seamless and efficient. - Users value the **comprehensive support** from Alida, which enhances their navigation and understanding of the platform. ##### Cons - Users find Alida's **complexity and tech glitches** hinder usability, leading to frustration and a steep learning curve. - Users find **survey limitations** in Alida, struggling with editing, response quality, and a lack of transparency in feedback processes. - Users find Alida's **difficult reporting** tools cumbersome and lacking integration, requiring manual data synthesis between old and new formats. - Users highlight the **non-user friendly interface** of Alida, indicating challenges in data extraction and survey customization. - Users are frustrated with the **filtering issues** in Alida, affecting usability and flexibility in surveys and reports. #### What Are Recent G2 Reviews of Alida? **["Supportive Teamwork: Alida"](https://www.g2.com/survey_responses/alida-review-13059634)** **Rating:** 4.5/5.0 stars _— Priya D._ [Read full review](https://www.g2.com/survey_responses/alida-review-13059634) **["Easy Survey Building, Instant Visual Reports, and Helpful AI Analysis"](https://www.g2.com/survey_responses/alida-review-12311158)** **Rating:** 4.0/5.0 stars _— Muki D._ [Read full review](https://www.g2.com/survey_responses/alida-review-12311158) #### What Are G2 Users Discussing About Alida? - [How do you use Alida?](https://www.g2.com/discussions/how-do-you-use-alida) - [What is Vision Critical?](https://www.g2.com/discussions/what-is-vision-critical) - [Where is Alida based?](https://www.g2.com/discussions/where-is-alida-based) - [What does Alida do?](https://www.g2.com/discussions/what-does-alida-do) - 1 comment, 1 upvote - ‹ Prev‹ Prev - 1 - [2](/categories/experience-management/enterprise?order=g2_score&page=2#product-list) - [3](/categories/experience-management/enterprise?order=g2_score&page=3#product-list) - [Next ›Next ›](/categories/experience-management/enterprise?order=g2_score&page=2#product-list) Spotlight Categories [Help Desk Software](https://www.g2.com/categories/help-desk) [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) [Affiliate Marketing Software](https://www.g2.com/categories/affiliate-marketing) [Password Managers Software](https://www.g2.com/categories/password-managers) [Network Monitoring Software](https://www.g2.com/categories/network-monitoring) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Experience Management Themes](/categories/experience-management/themes)