Best Enterprise Experience Management Software

How Many Experience Management Software Products Does G2 Track?

Total Products under this Category: 552

Category Stats (Nov 2026)

  • Average Rating: 4.54/5 (↑0.03 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Resonate CX (+0.41%) - Among all products in this category, Resonate CX recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Experience Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 68,600+ Authentic Reviews
  • 552+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Experience Management Software

G2 Grid® for Experience Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, Qualtrics Market Research, Medallia Customer Experience, Resonate CX, Qualtrics Customer Experience, Reputation, Gainsight Customer Success, and Alchemer Feedback Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=qualtrics-market-research&focus%5B%5D=medallia-customer-experience&focus%5B%5D=resonate-cx&focus%5B%5D=qualtrics-customer-experience&focus%5B%5D=reputation&focus%5B%5D=gainsight-customer-success&focus%5B%5D=alchemer-feedback-platform&segment=enterprise)

Birdeye

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Average Rating: 4.7/5.0

Total Reviews: 4,192

How Do G2 Users Rate Birdeye?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    1,477 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Owner
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 46% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, making everyday tasks simple to learn and use.
  • Users value the responsive, helpful support team for quickly answering questions and assisting with their needs.
  • Users value straightforward messaging tools for quickly connecting with customers and keeping conversations organized.
  • Users like how automation streamlines recurring tasks and reduces manual work, saving time for their teams.
  • Users like how easy review requests help them collect more customer reviews.
Cons
  • Users find navigation unintuitive and clunky, with features and settings sometimes difficult to locate.
  • Users find the pricing high for the value, with costs limiting access for smaller teams and multi-location businesses.
  • Users report limited integrations, difficult setup, and connections that sometimes fail or break.
  • Users report platform glitches, bugs, freezes, and occasional downtime that disrupt use.
  • Users report slow support responses and difficulty reaching someone who can resolve issues.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Medallia Customer Experience

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/

Average Rating: 4.5/5.0

Total Reviews: 209

How Do G2 Users Rate Medallia Customer Experience?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.2/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Medallia Customer Experience?

  • Seller: Medallia
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®
  • Phone: 650-321-3000

Who Uses This Product?

  • Top Industries: Hospitality, Financial Services
  • Company Size: 64% Large, 21% Medium

What Do G2 Reviewers Say About Medallia Customer Experience?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the comprehensive feedback management system of Medallia Customer Experience, enhancing organizational insights and problem-solving.
  • Users appreciate the comprehensive integration of Medallia Customer Experience, facilitating smooth collaboration across all organizational levels.
  • Users appreciate the ease of use of Medallia Customer Experience, making it ideal for small to mid-sized businesses.
  • Users value the responsive customer support from Medallia, which enhances their experience and addresses operational issues effectively.
  • Users appreciate the powerful insights generation of Medallia Customer Experience, facilitating effective decision-making and collaboration.
Cons
  • Users struggle with a steep learning curve that makes navigating Medallia's features challenging for beginners.
  • Users find high barriers to entry and limitations in feature usefulness and transparency in Medallia Customer Experience.
  • Users find the steep learning curve of Medallia Customer Experience daunting and difficult for new users to navigate.
  • Users feel that Medallia Customer Experience has limited AI capabilities, making insights generation more challenging without support.
  • Users find difficult reporting in Medallia slows down their analysis, requiring extensive training and customization.

What Are Recent G2 Reviews of Medallia Customer Experience?

What Are G2 Users Discussing About Medallia Customer Experience?

Resonate CX

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact.

Average Rating: 4.6/5.0

Total Reviews: 575

How Do G2 Users Rate Resonate CX?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.8/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Resonate CX?

  • Seller: Resonate Solutions
  • Company Website:
  • Year Founded: 2001
  • HQ Location: North Sydney, Australia
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Store Manager, Store manager
  • Top Industries: Retail, Education Management
  • Company Size: 40% Small, 32% Large

What Do G2 Reviewers Say About Resonate CX?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Resonate CX, highlighting its intuitive UI and simple navigation.
  • Users value the user-friendly interface of Resonate CX, facilitating detailed conversations and solid feedback from customers.
  • Users value the easy navigation and detailed customer feedback features of Resonate CX for refining services.
  • Users appreciate the detailed customer feedback from Resonate CX, enjoying easy navigation and comprehensive information.
  • Users value the insight generation of Resonate CX, facilitating swift and actionable responses to customer feedback.
Cons
  • Users find the scoring system issues frustrating, as negative scores can misrepresent actual store performance.
  • Users face inadequate feedback from Resonate CX, wishing for more context and clarity in survey responses.
  • Users face challenges with reporting issues as inaccurate scores can negatively impact store ratings unfairly.
  • Users face survey issues with irrelevant results and confusing questions that do not accurately reflect in-store experiences.
  • Users find the interface not intuitive, leading to challenges in navigating and using the platform effectively.

What Are Recent G2 Reviews of Resonate CX?

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Qualtrics Customer Experience

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands.

Average Rating: 4.3/5.0

Total Reviews: 728

How Do G2 Users Rate Qualtrics Customer Experience?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.8/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Qualtrics Customer Experience?

  • Seller: Qualtrics
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Provo, UT
  • LinkedIn® Page: www.linkedin.com
    11,647 employees on LinkedIn®
  • Ownership: NASDAQ: XM

Who Uses This Product?

  • Who Uses This: Community Manager, Business Data Analyst
  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 52% Large, 36% Medium

What Do G2 Reviewers Say About Qualtrics Customer Experience?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Qualtrics Customer Experience, enjoying its flexible design features and intuitive analytics.
  • Users value the strong analytics and reporting capabilities of Qualtrics, enhancing their understanding of customer experiences.
  • Users value the flexibility and depth of Qualtrics Customer Experience for creating tailored surveys and insights.
  • Users value the powerful feedback management capabilities of Qualtrics Customer Experience, enhancing customer understanding and engagement.
  • Users value the deep insights generation of Qualtrics, enhancing customer satisfaction through robust analytics and reporting.
Cons
  • Users find the complexity of the platform overwhelming, particularly affecting new users and those needing basic functionalities.
  • Users feel that Qualtrics Customer Experience requires improvement in interface simplicity and reporting customization for better usability.
  • Users find limited customization frustrating, as it complicates the creation of tailored surveys and workflows.
  • Users find the interface not intuitive, often feeling overwhelmed and finding setup for workflows time-consuming.
  • Users find the pricing to be expensive, especially for smaller teams needing basic survey functionalities.

What Are Recent G2 Reviews of Qualtrics Customer Experience?

What Are G2 Users Discussing About Qualtrics Customer Experience?

Reputation

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility.

Average Rating: 4.5/5.0

Total Reviews: 2,408

How Do G2 Users Rate Reputation?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.8/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Reputation?

  • Seller: Reputation
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Ramon, CA
  • LinkedIn® Page: www.linkedin.com
    685 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Community Manager, Property Manager
  • Top Industries: Automotive, Real Estate
  • Company Size: 46% Medium, 29% Small

What Do G2 Reviewers Say About Reputation?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Reputation beneficial, especially with customizable templates and responsive support.
  • Users appreciate the effortless review management of Reputation, enjoying its comprehensive features and valuable reporting tools.
  • Users value the responsive customer service and features that enhance the management of their properties effectively.
  • Users appreciate the centralized reviews feature, enabling effortless management of customer feedback across various platforms.
  • Users value the centralized reputation management of Reputation, effectively tracking reviews across multiple platforms.
Cons
  • Users feel there is a need for a more robust leaderboard and improved interface to enhance the reputation management experience.
  • Users desire a more robust leaderboard and express concern over confusing tab visibility affecting the overall experience.
  • Users find the missing features in Reputation limit usability, craving enhancements like a robust leaderboard and tailored insights.
  • Users report occasional bugs like response duplication on the dashboard, impacting the overall user experience.
  • Users find it challenging due to reporting lags that hinder effective review navigation and overall usability.

What Are Recent G2 Reviews of Reputation?

What Are G2 Users Discussing About Reputation?

Alchemer Feedback Platform

Alchemer is a customer feedback management platform that helps organizations collect, analyze, and act on customer and employee insights at scale. Built for businesses of all sizes — from growing startups to global enterprises — Alchemer supports the full feedback lifecycle: from quick pulse surveys to sophisticated Voice of Customer (VoC) programs. What is Alchemer used for? Alchemer is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, product feedback initiatives, employee engagement assessments, and market research. Teams in marketing, product, customer success, and HR use Alchemer to capture feedback across email, SMS, in-app prompts, and web — meeting customers and employees where they already are to maximize response rates. Who is Alchemer for? Alchemer serves mid-market and enterprise organizations across industries including technology, healthcare, financial services, retail, and education. It is purpose-built for teams that need more than basic survey tools — organizations that want feedback to trigger real business action, not just sit in a spreadsheet. Key capabilities: - Omnichannel feedback collection via email, SMS, web, in-app, and API integrations - 400+ integrations with CRM, helpdesk, marketing automation, and data platforms — enabling feedback to flow automatically into the systems teams already use - Workflow automation that triggers actions, alerts, and follow-ups based on specific responses, eliminating manual routing and data silos - AI-powered analytics that surface trends, sentiment patterns, and actionable insights from large volumes of unstructured feedback - Role-based dashboards that deliver relevant data to product managers, CX leaders, marketers, and executives without noise - Enterprise-grade security and compliance, including SOC 2 Type II, GDPR, and HIPAA support How does Alchemer compare to other customer feedback platforms? Unlike simpler survey tools, Alchemer is designed for organizations that need to operationalize feedback — connecting survey responses directly to downstream workflows and business systems. Its combination of deep customization, enterprise integrations, and automation makes it a strong alternative to platforms like Qualtrics and Medallia for organizations that want powerful capabilities without the enterprise price tag or implementation complexity. Bottom line: Alchemer helps organizations listen better and act faster — turning feedback into a continuous, automated loop that improves customer experience, product quality, and employee engagement.

Average Rating: 4.5/5.0

Total Reviews: 200

How Do G2 Users Rate Alchemer Feedback Platform?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.6/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Alchemer Feedback Platform?

  • Seller: Alchemer
  • Company Website:
  • HQ Location: Louisville, CO
  • LinkedIn® Page: www.linkedin.com
    232 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Education Management, Higher Education
  • Company Size: 37% Medium, 34% Small

What Do G2 Reviewers Say About Alchemer Feedback Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Alchemer, making it accessible for all team members to implement smoothly.
  • Users praise the responsive and helpful customer support of Alchemer, enhancing their overall experience and workflow integration.
  • Users value the automation of reports in Alchemer, streamlining data sharing and enhancing productivity.
  • Users value the customizability of Alchemer, enabling tailored surveys with advanced logic and easy integration.
  • Users appreciate the easy implementation of Alchemer, enabling non-technical team members to navigate its features effortlessly.
Cons
  • Users find the complexity of setup and configuration to be a challenge, occasionally leading to mistakes during use.
  • Users find the difficult setup of Alchemer Feedback Platform can be complex due to extensive features and configurations.
  • Users experience response delays from support on minor issues, which can hinder the overall experience with Alchemer.
  • Users face complicated survey logic setups and frustrating email delivery issues, affecting their overall experience with Alchemer.
  • Users find the complicated survey logic setup and delivery issues frustrating, impacting data collection and adjustments.

What Are Recent G2 Reviews of Alchemer Feedback Platform?

What Are G2 Users Discussing About Alchemer Feedback Platform?

Gainsight Customer Success

Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail. Designed for enterprise complexity spanning multiple products, hierarchies, and stakeholders, Gainsight supports human-led, digital-led, and agent-led programs, enabling teams to scale outcomes across their entire book of business and deliver Retention-as-a-Service (RaaS). The result is measurable impact and scale, including 50% increased CSM capacity, 15% higher expansion, 95% forecast accuracy, and 20% reduced churn—all backed by a decade of CS expertise and the largest community of CS professionals.

Average Rating: 4.5/5.0

Total Reviews: 1,739

How Do G2 Users Rate Gainsight Customer Success?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 7.9/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.6/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Gainsight Customer Success?

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Senior Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Medium, 32% Large

What Do G2 Reviewers Say About Gainsight Customer Success?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Gainsight Customer Success, streamlining customer management and enhancing efficiency.
  • Users find the centralized information in Gainsight Customer Success essential for effective collaboration and customer management.
  • Users value the high visibility Gainsight offers with dashboards, enhancing insights into customer health and performance.
  • Users commend the excellent customer support from Gainsight, enhancing user experience and driving impactful results efficiently.
  • Users appreciate the intuitive interface of Gainsight, making adoption easy and enhancing team productivity.
Cons
  • Users find Gainsight Customer Success not intuitive, struggling with engagement and tracking customer interaction efficiently.
  • Users desire more actionable features in Gainsight, noting the need for custom reports and better automation.
  • Users face a steep learning curve with Gainsight, requiring time and effort for effective adoption and proficiency.
  • Users express concern over limited customization, hindering their ability to tailor Gainsight to specific needs and use cases.
  • Users find the complexity of Gainsight Customer Success overwhelming, hindering effective data usage and user experience.

What Are Recent G2 Reviews of Gainsight Customer Success?

What Are G2 Users Discussing About Gainsight Customer Success?

AskNicely

AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers.

Average Rating: 4.7/5.0

Total Reviews: 1,031

How Do G2 Users Rate AskNicely?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 9.0/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.5/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.7/10 (Category avg: 8.8/10)

Who Is the Company Behind AskNicely?

  • Seller: AskNicely
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Portland, OR
  • LinkedIn® Page: www.linkedin.com
    57 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 43% Small

What Do G2 Reviewers Say About AskNicely?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of AskNicely, highlighting its simplicity in sending surveys and gathering feedback.
  • Users value the exceptional customer support of AskNicely, highlighting their dedication and helpfulness throughout the process.
  • Users appreciate the ease of client feedback collection, enabling clear communication and valuable insights for improvement.
  • Users appreciate the fantastic support from AskNicely's team, enhancing their experience with personalized help and valuable insights.
  • Users find the easy setup of AskNicely makes onboarding smooth and efficient, enhancing the overall experience.
Cons
  • Users find difficult reporting in AskNicely, as the program lacks user-friendly functionality for comprehensive updates and analytics.
  • Users find limited customization in AskNicely, particularly for surveys, hindering effective feedback management.
  • Users struggle with survey limitations, particularly in managing contacts and navigating the complex interface for creating surveys.
  • Users experience integration issues with Salesforce and MS Teams, impacting overall functionality and usability.
  • Users find the manual processes tedious, leading to inefficiencies, especially with tasks like contact management and reporting.

What Are Recent G2 Reviews of AskNicely?

What Are G2 Users Discussing About AskNicely?

Clientshare

Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients.

Average Rating: 4.6/5.0

Total Reviews: 104

How Do G2 Users Rate Clientshare?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.8/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.4/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Clientshare?

  • Seller: Clientshare
  • Company Website:
  • Year Founded: 2016
  • HQ Location: London
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Director
  • Top Industries: Facilities Services, Hospitality
  • Company Size: 44% Large, 38% Medium

What Do G2 Reviewers Say About Clientshare?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Clientshare, facilitating personalized reviews and efficient feedback collection.
  • Users praise the proactive customer support from Clientshare, highlighting quick and knowledgeable responses to their needs.
  • Users find Clientshare to be a user-friendly platform with excellent support, enhancing client communication and feedback collection.
  • Users appreciate the enhanced engagement capabilities of Clientshare, fostering collaboration and improving communication with stakeholders.
  • Users enjoy the easy access to client feedback and stellar support, enhancing their client relationship management.
Cons
  • Users often face scoring system issues, with harsh evaluations and potential system errors affecting feedback accuracy.
  • Users feel there is improvement needed in DOC Cleaning to fully utilize all available features and actions.
  • Users face limited functionality in Clientshare, particularly lacking direct client feedback responses and data export options.
  • Users find the lack of compliance documentation features limiting, affecting task efficiency and operational clarity in Clientshare.
  • Users note that required training is necessary, as some managers struggle to adopt the system effectively.

What Are Recent G2 Reviews of Clientshare?

SurveySparrow

SurveySparrow is the AI-powered CX platform that turns customer feedback into action on its own. Say a customer gives a low satisfaction score. SurveySparrow opens a ticket, assigns your success team, notifies Slack, and sends a follow-up. Nobody has to step in. Built so anyone on your team can run it. SurveySparrow collects feedback, understands it, and acts on it automatically. Collect: Conversational Surveys, with Echo, our AI, asking the natural follow-up in real time, lift response rates by 40%. They work across every channel customers use: surveys, reviews, social, support, calls, email, SMS, WhatsApp, auto-translated into their language. Understand: Every response is read for sentiment and theme the moment it lands. Act: Workflows route the right response to the right team and push it into Salesforce, HubSpot, Slack, Jira, and 1,500+ other tools automatically. A CSAT of 2/5 can open a ticket, assign your CSM, notify Slack, and trigger a follow-up survey. End-to-end, nobody has to touch it. It's built so any team can run it, whether or not you have a dedicated CX or research function. A sophisticated feedback program, without a sophisticated setup. Also built in: Offline Surveys for field teams, Video Surveys for research that needs a human face, HIPAA compliance for regulated industries, and full white-labeling. Try it free for 14 days. No credit card, no onboarding call required.

Average Rating: 4.4/5.0

Total Reviews: 2,029

How Do G2 Users Rate SurveySparrow?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.9/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind SurveySparrow?

  • Seller: SurveySparrow Inc.
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    396 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 25% Medium

What Do G2 Reviewers Say About SurveySparrow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of SurveySparrow, enjoying its intuitive setup and user-friendly interface for quick surveys.
  • Users appreciate the conversational survey experience of SurveySparrow, enhancing engagement and improving completion rates.
  • Users love the intuitive and engaging user interface of SurveySparrow, enhancing response rates and reducing survey fatigue.
  • Users appreciate the conversational survey experience of SurveySparrow, leading to better answers and higher completion rates.
  • Users love the intuitive design of SurveySparrow, enhancing engagement and making survey creation quick and straightforward.
Cons
  • Users find the poor reporting capabilities of SurveySparrow limiting for advanced analytics and deeper insights.
  • Users find the difficult reporting limits their ability to perform advanced analytics and customize dashboards effectively.
  • Users find limited customization in reporting features, making it challenging to analyze data effectively across different parameters.
  • Users find the limited reporting features of SurveySparrow insufficient for advanced analytics and deeper insights.
  • Users find SurveySparrow to be expensive as advanced features are locked behind higher-tier plans, limiting accessibility.

What Are Recent G2 Reviews of SurveySparrow?

What Are G2 Users Discussing About SurveySparrow?

InMoment Experience Improvement (XI) Platform

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com

Average Rating: 4.7/5.0

Total Reviews: 314

How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.0/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind InMoment Experience Improvement (XI) Platform?

Who Uses This Product?

  • Who Uses This: Product Manager, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 39% Medium

What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform?

What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform?

Experience.com

Experience.com is an Experience Management Platform that helps organizations turn customer and employee feedback into stronger experiences, greater trust, and greater visibility. Experience.com connects Customer Experience (CX), Employee Experience (EX), reputation, online visibility, and AI Visibility in one platform. Organizations can collect and analyze feedback, manage reviews and reputation, publish content and social updates, maintain accurate business information, and strengthen how their brand appears across search and AI-powered discovery. For multi-location organizations and enterprises, the Experience Management Platform (XMP) provides centralized experience management, reputation, campaigns, analytics, governance, and visibility across locations and teams. For professionals and individual locations, the Search Rank Platform (SRP) helps build a stronger digital presence through reviews, business information, content, engagement, and other search signals. As customer discovery increasingly moves beyond traditional search, Experience.com also helps organizations build AI Visibility. AI-powered tools help businesses create authoritative content, demonstrate expertise, maintain accurate digital information, and strengthen the signals that AI systems use to understand, trust, and surface a business. Rather than managing feedback, reviews, search presence, and reputation through disconnected point solutions, Experience.com brings these capabilities together. The platform helps organizations connect the experience they create with the reputation they earn and the visibility they gain. Experience.com helps organizations capture feedback, understand what it means, build trust, and get found where customers are looking.

Average Rating: 4.7/5.0

Total Reviews: 423

How Do G2 Users Rate Experience.com?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 9.1/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.3/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Experience.com?

  • Seller: Experience.com
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Ramon, California
  • LinkedIn® Page: www.linkedin.com
    273 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Branch Manager, Loan Officer
  • Top Industries: Financial Services, Real Estate
  • Company Size: 39% Medium, 33% Small

What Do G2 Reviewers Say About Experience.com?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Experience.com, finding it simple to navigate and set up.
  • Users appreciate the fact-based reviews on Experience.com, enhancing visibility and reputation for mortgage lenders.
  • Users value the personalized customer support from Experience.com, enhancing their overall experience with dedicated representatives.
  • Users appreciate the seamless integration of Experience.com, enhancing their ability to manage reviews effortlessly across platforms.
  • Users value the fact-based feedback of Experience.com, enhancing their visibility and marketing as mortgage lenders.
Cons
  • Users find it frustrating with the linking issues impacting connection to reviews and overwhelming review requests on Experience.com.
  • Users feel there's a lack of guidance for improving rank scores and specific item identification in analytics.
  • Users express concerns about missing features for Facebook connectivity and website analytics clarity in Experience.com.
  • Users find the social media integration lacking, wishing for more efficient connections across platforms and flexibility.
  • Users face connection issues with Experience.com, struggling to link accounts and receive timely updates.

What Are Recent G2 Reviews of Experience.com?

What Are G2 Users Discussing About Experience.com?

SMG - Service Management Group

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork. Learn more at www.smg.com.

Average Rating: 4.6/5.0

Total Reviews: 50

How Do G2 Users Rate SMG - Service Management Group?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 8.8/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 9.4/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind SMG - Service Management Group?

Who Uses This Product?

  • Who Uses This: District Manager
  • Top Industries: Retail, Restaurants
  • Company Size: 52% Large, 34% Medium

What Do G2 Reviewers Say About SMG - Service Management Group?

AI-generated summary from verified user reviews

Pros
  • Users value the customer focus of SMG, appreciating how well the team understands and addresses unique business needs.
  • Users appreciate the helpful support teams at SMG, gaining valuable insights and tailored recommendations for their business.
  • Users value the insight generation from SMG, appreciating their deep understanding of unique business needs and opportunities.
  • Users value the expertise of the account team, which effectively understands business needs and delivers valuable insights.
  • Users value the dedicated customer support that understands their business and enhances their survey program effectiveness.
Cons
  • Users experience frustrating delay issues with research projects, impacting overall productivity and satisfaction with SMG.
  • Users find that research projects take too long with SMG, impacting efficiency and productivity in managing services.

What Are Recent G2 Reviews of SMG - Service Management Group?

What Are G2 Users Discussing About SMG - Service Management Group?

Dovetail

Dovetail is the customer context layer that turns every sales call, support ticket, and user interview into evidence-backed intelligence for teams and agents to act on. Key capabilities • Build your customer context layer: From support tickets to call center conversations, Dovetail runs pre-inference on every customer interaction and pulls it into a live, context-rich system of record. Connect 30+ sources including Gong, Salesforce Service Cloud, Qualtrics, Google Play Store, G2 reviews, and more. • Turn raw data into rich context: Dovetail’s multimodal engine automatically turns millions of pieces of raw feedback, from text and documents to audio and video, into structured customer context ready for your next prompt. • Put customer insights in every prompt: Keep customer insights at the center of decisions and coding prompts. Test ideas against a Digital Twin, get cited answers with Agents, and bring context into your AI tools. • Make your software self-improving: Compress the time between customer feedback and shipped code. Dovetail Agents monitor feedback, draft requirements docs, and send work to Jira, Linear, Claude, or Cursor. • Govern customer context at scale: Scale agent adoption without compromising on security and compliance. Set up reusable skills, and control access down to individual users. Automate redaction to protect PII, and give admins a full audit log, token spend tracking, and a kill switch. Backed by SOC 2 Type II, ISO 27001, and ISO 42001 certifications, GDPR compliance, and HIPAA-ready workspaces.

Average Rating: 4.5/5.0

Total Reviews: 177

How Do G2 Users Rate Dovetail?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 5.0/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 4.6/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 4.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Dovetail?

Who Uses This Product?

  • Who Uses This: Senior UX Researcher, Product Designer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 46% Medium, 27% Large

What Do G2 Reviewers Say About Dovetail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Dovetail, enabling seamless access and organization of customer research across the team.
  • Users love the centralized storage for customer research in Dovetail, enhancing access and collaboration across teams.
  • Users find Dovetail incredibly valuable for streamlining customer insights, saving time, and enhancing overall research efficiency.
  • Users value Dovetail for its streamlined process, boosting efficiency in extracting insights from customer interviews.
  • Users value Dovetail for its streamlined insight extraction and seamless integration with tools, enhancing efficiency and effectiveness.
Cons
  • Users struggle with missing features in Dovetail, particularly concerning data handling and reporting capabilities.
  • Users note the limited reporting and formatting options in Dovetail, leading to a less efficient research process.
  • Users find the inefficient tagging system of Dovetail cumbersome, complicating project organization and data management.
  • Users find the complexity of Dovetail's features challenging, requiring significant time to learn and effectively utilize.
  • Users note feature limitations in Dovetail, particularly in AI tools and tagging accuracy, hindering overall effectiveness.

What Are Recent G2 Reviews of Dovetail?

Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth. That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation. Leading companies like HBOMax, Warner Bros. Discovery, Volvo, and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns. Over 176 million people globally have used the Alida platform to inform over 60,000 customer experience initiatives. Learn more at www.alida.com.

Average Rating: 4.4/5.0

Total Reviews: 130

How Do G2 Users Rate Alida?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Customer Effort Score (CES): 7.6/10 (Category avg: 8.2/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.7/10)
  • Net Promoter Score (NPS): 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Alida?

  • Seller: Alida
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Toronto, Canada
  • LinkedIn® Page: www.linkedin.com
    347 employees on LinkedIn®
  • Phone: +1 604 647 1980

Who Uses This Product?

  • Top Industries: Retail, Hospital & Health Care
  • Company Size: 61% Large, 28% Medium

What Do G2 Reviewers Say About Alida?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Alida, enabling quick survey creation and effective project management.
  • Users commend Alida for its outstanding customer support, greatly enhancing their experience in conducting professional surveys.
  • Users value the ease of use and efficiency of Alida in managing surveys and community interactions effectively.
  • Users value the intuitive design of Alida, enabling easy survey creation and seamless data visualization for effective feedback.
  • Users find invaluable support and resources in Alida, enhancing their learning and customer engagement experiences.
Cons
  • Users find the complexity of Alida challenging, particularly with its steep learning curve and unclear navigation.
  • Users find survey limitations in Alida frustrating, noting rigid functionality and a challenging learning curve for effective use.
  • Users find difficult reporting with Alida due to complex interfaces and outdated analytical tools, hindering effective data access.
  • Users find the UX improvement essential due to challenges in navigation and data extraction, especially for new users.
  • Users face filtering issues with Alida, struggling with complex data linking and limitations in managing surveys and tests.

What Are Recent G2 Reviews of Alida?

What Are G2 Users Discussing About Alida?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated