Best Enterprise Experience Management Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Experience Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Experience Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Experience Management category.

In addition to qualifying for inclusion in the Experience Management Software category, to qualify for inclusion in the Enterprise Business Experience Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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31 Listings in Enterprise Experience Management Software Available

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Birdeye

(3,986)4.7 out of 5
Entry Level Price:Contact Us
3rd Easiest To Use in Experience Management software
OverviewPros and Cons
Product Description

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

Users: Owner, Marketing Manager · Industries: Hospital & Health Care, Real Estate · Market Segment: 48% Small-Business, 35% Mid-Market
User Sentiment

Reviewers appreciate the convenience of having all tools in one place, the quick and effective support team, the ease of use, the AI response integration for reviews, and the significant improvement in online reputation management. Reviewers experienced some difficulties with the user interface, finding it confusing and hard to navigate, some features felt hidden, and there were issues with reporting and updating listings, and some found the learning curve for advanced features steep.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Review Management, Customer Support, Features
ConsMissing Features, Improvement Needed, Review Management, Limited Features, Learning Curve
User SatisfactionSeller Details
Birdeye features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.7
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2012
HQ Location
Palo Alto, CA
Company Website
https://www.birdeye.com
Twitter
@BirdEye_
LinkedIn® Page
https://www.linkedin.com/company/2837064/

Qualtrics Strategy & Research

(3,000)4.4 out of 5
View top Consulting Services for Qualtrics Strategy & Research
OverviewPros and Cons
Product Description

Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the fo

Users: Student, Research Assistant · Industries: Higher Education, Education Management · Market Segment: 45% Enterprise, 33% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Survey Creation, Features, Intuitive, Ease of Creation
ConsSurvey Issues, Survey Limitations, Learning Curve, Limited Customization, Pricing Issues
User SatisfactionSeller Details
Qualtrics Strategy & Research features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.3
Customer Effort Score (CES)
Average: 8.1
8.7
Customer Satisfaction (CSAT) Score
Average: 8.5
8.3
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2002
HQ Location
Provo, UT
Company Website
https://www.qualtrics.com
Twitter
@Qualtrics
LinkedIn® Page
https://www.linkedin.com/company/314350/
Ownership
NASDAQ: XM
Phone
800-340-9194
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Reputation

(2,429)4.6 out of 5
6th Easiest To Use in Experience Management software
OverviewPros and Cons
Product Description

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users: Community Manager, Property Manager · Industries: Automotive, Real Estate · Market Segment: 45% Mid-Market, 29% Small-Business
User Sentiment

Reviewers frequently mention the ease of use, the ability to manage and reply to all reviews from a single location, and the valuable reporting feature that allows effective gathering and analysis of insights. Reviewers noted issues with the reporting section's user-friendliness, occasional lags in reports, and a lack of a robust social media presence and management feature.

Pros and ConsUser Satisfaction
ProsEase of Use, Review Management, Helpful, Centralized Reviews, Reputation Management
ConsImprovement Needed, Review Management, Missing Features, Reporting Issues, Review Issues
User SatisfactionSeller Details
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2006
HQ Location
San Ramon, CA
Company Website
https://reputation.com/
Twitter
@Reputation_Com
LinkedIn® Page
https://www.linkedin.com/company/1579888/

Resonate CX

(475)4.6 out of 5
Entry Level Price:Contact Us
5th Easiest To Use in Experience Management software
OverviewPros and Cons
Product Description

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

Users: Store Manager, Store manager · Industries: Retail, Education Management · Market Segment: 35% Small-Business, 35% Enterprise
User Sentiment

Reviewers appreciate Resonate CX's ability to transform customer feedback into actionable insights, its user-friendly dashboard, and its integration with other systems, which streamline the process of tracking and acting on customer feedback. Reviewers mentioned that navigating the platform or extracting specific reports can be time-consuming, and they expressed a desire for customizable alerts or notifications to flag high-priority issues more proactively.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Feedback Management, Customer Feedback, Insights Generation
ConsScoring System Issues, Inadequate Feedback, Reporting Issues, Survey Issues, Not Intuitive
User SatisfactionSeller Details
Resonate CX features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
9.4
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2001
HQ Location
North Sydney, Australia
Company Website
https://www.resonate.cx/
Twitter
@ResonateAU
LinkedIn® Page
https://www.linkedin.com/company/resonate-solutions/

Medallia Customer Experience

(201)4.5 out of 5
Entry Level Price:Contact Us
View top Consulting Services for Medallia Customer Experience
OverviewPros and Cons
Product Description

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

Industries: Hospitality, Financial Services · Market Segment: 63% Enterprise, 22% Mid-Market
Pros and ConsUser Satisfaction
ProsFeedback Management, Helpful, Ease of Use, Customer Support, Insights Generation
ConsLearning Curve, Limitations, Steep Learning Curve, AI Limitations, Difficult Reporting
User SatisfactionSeller Details
Medallia Customer Experience features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
9.2
Customer Satisfaction (CSAT) Score
Average: 8.5
9.4
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2001
HQ Location
San Francisco, CA
Company Website
https://www.medallia.com/
Twitter
@Medallia
LinkedIn® Page
https://www.linkedin.com/company/49697/
Phone
650-321-3000

Qualtrics Customer Experience

(747)4.3 out of 5
Entry Level Price:Contact Us
View top Consulting Services for Qualtrics Customer Experience
OverviewPros and Cons
Product Description

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users: Community Manager, Business Data Analyst · Industries: Information Technology and Services, Higher Education · Market Segment: 52% Enterprise, 36% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Analytics, Helpful, Feedback Management, Insights Generation
ConsComplexity, Improvement Needed, Limited Customization, Not Intuitive, Expensive
User SatisfactionSeller Details
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
9.1
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2002
HQ Location
Provo, UT
Company Website
https://www.qualtrics.com
Twitter
@Qualtrics
LinkedIn® Page
https://www.linkedin.com/company/314350/
Ownership
NASDAQ: XM
Phone
800-340-9194

UserTesting

(788)4.4 out of 5
Entry Level Price:Contact Us
View top Consulting Services for UserTesting
OverviewPros and Cons
Product Description

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

Users: UX Researcher, Product Designer · Industries: Financial Services, Computer Software · Market Segment: 41% Enterprise, 37% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Time-saving, Customer Support, Features
ConsMissing Features, Testing Difficulties, Survey Issues, Participant Management, Expensive
User SatisfactionSeller Details
UserTesting features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
6.8
Customer Effort Score (CES)
Average: 8.1
6.7
Customer Satisfaction (CSAT) Score
Average: 8.5
6.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2007
HQ Location
San Francisco, CA
Company Website
https://www.usertesting.com
Twitter
@usertesting
LinkedIn® Page
https://www.linkedin.com/company/564709/

AskNicely

(1,050)4.7 out of 5
Entry Level Price:Contact Us
2nd Easiest To Use in Experience Management software
OverviewPros and Cons
Product Description

AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned

Users: Customer Success Manager, Marketing Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 48% Mid-Market, 43% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Customer Feedback, Helpful, Easy Setup
ConsDifficult Reporting, Limited Customization, Survey Limitations, Integration Issues, Manual Processes
User SatisfactionSeller Details
AskNicely features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.0
Customer Effort Score (CES)
Average: 8.1
9.5
Customer Satisfaction (CSAT) Score
Average: 8.5
9.7
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2014
HQ Location
Portland, OR
Company Website
https://www.asknicely.com/
Twitter
@asknicely
LinkedIn® Page
https://www.linkedin.com/company/ask-nicely/

Gainsight Customer Success

(1,629)4.5 out of 5
View top Consulting Services for Gainsight Customer Success
OverviewPros and Cons
Product Description

Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter ear

Users: Customer Success Manager, Senior Customer Success Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 58% Mid-Market, 34% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Centralized Information, Visibility, Customer Support, Intuitive
ConsNot Intuitive, Missing Features, Steep Learning Curve, Limited Customization, Complexity
User SatisfactionSeller Details
Gainsight Customer Success features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
7.9
Customer Effort Score (CES)
Average: 8.1
8.6
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2009
HQ Location
San Francisco, CA
Company Website
https://www.gainsight.com
Twitter
@GainsightHQ
LinkedIn® Page
https://www.linkedin.com/company/841640/

QuestionPro

(1,121)4.5 out of 5
Entry Level Price:Free
8th Easiest To Use in Experience Management software
OverviewPros and Cons
Product Description

QuestionPro is a comprehensive insights and experience management platform trusted by over 5.3 million users in 100+ countries, from individual researchers to Fortune 100 corporations. Our powerful an

Users: Executive Director, Student · Industries: Non-Profit Organization Management, Higher Education · Market Segment: 59% Small-Business, 22% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Intuitive, Customer Support, Ease of Creation
ConsSurvey Issues, Learning Curve, Expensive, Limited Customization, Not Intuitive
User SatisfactionSeller Details
QuestionPro features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.4
Customer Effort Score (CES)
Average: 8.1
9.2
Customer Satisfaction (CSAT) Score
Average: 8.5
9.4
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2005
HQ Location
Austin , Texas
Company Website
https://www.questionpro.com/
Twitter
@questionpro
LinkedIn® Page
https://www.linkedin.com/company/3035857/

Alida

(131)4.4 out of 5
OverviewPros and Cons
Product Description

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long te

Industries: Retail, Hospital & Health Care · Market Segment: 62% Enterprise, 27% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Survey Management, Intuitive, Helpful
ConsComplexity, Survey Limitations, Difficult Reporting, UX Improvement, Filtering Issues
User SatisfactionSeller Details
Alida features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
7.6
Customer Effort Score (CES)
Average: 8.1
8.3
Customer Satisfaction (CSAT) Score
Average: 8.5
8.6
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2000
HQ Location
Toronto, Canada
Company Website
https://www.alida.com/
Twitter
@Alida
LinkedIn® Page
https://www.linkedin.com/company/alidatxm/
Phone
+1 604 647 1980

SMG - Service Management Group

(50)4.6 out of 5
OverviewPros and Cons
Product Description

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only so

Users: District Manager · Industries: Retail, Restaurants · Market Segment: 52% Enterprise, 34% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Focus, Helpful, Insights Generation, Customer Insights, Customer Support
ConsDelay Issues, Time-Consumption
User SatisfactionSeller Details
SMG - Service Management Group features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
9.4
Customer Satisfaction (CSAT) Score
Average: 8.5
9.2
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
1991
HQ Location
Remote-First Organization , US
Company Website
https://www.smg.com
LinkedIn® Page
https://www.linkedin.com/company/21405/

Experience.com

(365)4.7 out of 5
1st Easiest To Use in Experience Management software
OverviewPros and Cons
Product Description

Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T

Users: Branch Manager, Loan Officer · Industries: Financial Services, Real Estate · Market Segment: 41% Mid-Market, 30% Small-Business
User Sentiment

Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform. Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Customer Support, Review Management, Experience
ConsLinking Issues, Reporting Issues, Missing Features, Social Media Integration, Connection Issues
User SatisfactionSeller Details
Experience.com features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.1
Customer Effort Score (CES)
Average: 8.1
9.3
Customer Satisfaction (CSAT) Score
Average: 8.5
9.2
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2015
HQ Location
San Ramon, California
Company Website
https://experience.com/
LinkedIn® Page
https://www.linkedin.com/company/7790598/

Clientshare

(92)4.6 out of 5
Entry Level Price:Starting at £1,000.00
OverviewPros and Cons
Product Description

Clientshare has built the world’s leading Business Reviews platform. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps suppliers in Logistics, BPO, RPO, FM, Contract

Users: Account Director · Industries: Facilities Services, Staffing and Recruiting · Market Segment: 45% Enterprise, 36% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Engagement, Easy Access
ConsScoring System Issues, Improvement Needed, Limited Functionality, Missing Features, Required Training
User SatisfactionSeller Details
Clientshare features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
9.2
Customer Satisfaction (CSAT) Score
Average: 8.5
9.1
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2016
HQ Location
London
Company Website
https://www.myclientshare.com
Twitter
@myclientshare
LinkedIn® Page
https://www.linkedin.com/company/clientshare

Sprig

(105)4.5 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

Users: Product Designer, Product Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 50% Mid-Market, 32% Enterprise
Pros and ConsUser Satisfaction
ProsEasy Setup, Ease of Use, Intuitive, Customer Support, Helpful
ConsSurvey Issues, Survey Limitations, Limitations, Data Inaccuracy, Limited Features
User SatisfactionSeller Details
Sprig features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.3
Customer Effort Score (CES)
Average: 8.1
8.7
Customer Satisfaction (CSAT) Score
Average: 8.5
8.3
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Year Founded
2019
HQ Location
San Francisco, California
Company Website
https://www.sprig.com
Twitter
@Sprig
LinkedIn® Page
https://www.linkedin.com/company/18717471
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31 Listings in Enterprise Experience Management Software Available

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