Feefo Reviews & Product Details

We’ve worked with Feefo for a number of years at Paleo Ridge, and they’ve been a consistently valuable partner throughout that time.

In an industry where trust is everything, having a reliable and transparent review platform has been essential for us. Feefo has helped us not only showcase genuine customer feedback, but also better understand our customers and continuously improve the experience we offer.

What really sets them apart, though, is the people. Fraser, in particular, has been excellent to work with. He’s always approachable, proactive, and genuinely invested in helping us get the most out of the platform. Whether we’ve needed to adapt our approach, implement changes, or simply sense-check ideas, he’s been there with practical support and clear guidance.

Importantly, Feefo have never felt like a ‘set and forget’ supplier. As our business has evolved, they’ve worked with us to ensure the platform evolves with us — which is exactly what you want from a long-term partner.

I’d highly recommend Feefo to any business looking to build trust, gain meaningful customer insight, and work with a team that genuinely cares about your success. Review collected by and hosted on G2.com.

Nothing significant. Like any platform, there are occasional areas that could be refined - but these are very specific and now widespread, but overall the experience has been very positive. Review collected by and hosted on G2.com.

Feefo is a very autonomous piece of software. Once it is implemented and data uploads are automated, there is very little input required (besides responding to reviews). The system is easy to use, doesn't change its user interface often and is a reliable piece of equipment.

We send at least 100 emails a day, and the system has never had an issue keeping up with us. Content to email campaigns or individual campaigns are easily updated and if you get stuck (which is rare) customer support or your account manager respond extremely quickly with a simple solution. NPS scores are easily calculated, with easy to understand analytics and dashboards. Would highly recommend! Review collected by and hosted on G2.com.

I do not feel like there is anything specific I would like to highlight here. If there has ever been an issue, it has been raised and resolved immediately. If nothing is available, you know that the feedback has gone to the development team for consideration. That said, things rarely go wrong! Review collected by and hosted on G2.com.

The ease of implementation combined with the ongoing support. Most platforms sign you up and then disappear, but Feefo feels genuinely partnered. Our account manager David Darby has been consistently hands-on in the 4 years since we launched on the platform - with regular check-ins and practical guidance that’s helped us embed reviews properly across the business rather than treating it as a bolt-on.

From a systems point of view, Feefo integrates cleanly into our customer journey and operational workflows, giving us structured feedback at scale without adding admin. It’s simple to deploy, easy for customers to use, and powerful once the data starts flowing. Review collected by and hosted on G2.com.

Honestly, there’s nothing standout negative. Like any platform, there are always areas you’d refine over time, but nothing that’s materially impacted our experience or adoption. Compared to many tools in this space, Feefo has been refreshingly straightforward to roll out and maintain.

If anything, the biggest challenge is internal rather than platform-led - making sure teams consistently act on feedback, which is more about change management than the software itself. Review collected by and hosted on G2.com.

I’ve been working with Feefo for years, bringing them into every company I’ve worked for. Their genuine commitment to continuous improvement, ease of use, and outstanding customer service are at the heart of what we should all be doing right now for our clients.

There’s no better presentation than action, and Feefo continues to prove that through their work. I’ll continue to trust Feefo to support our initiatives in building the strongest customer relationships possible. Review collected by and hosted on G2.com.

One point to note — not a negative, but a consideration — is that our projects have long turnaround times. We don’t work with fast-moving, consumer-based products, so we don’t send review links as frequently. As a result, the platform can sometimes become costly relative to how often we need to use it. Review collected by and hosted on G2.com.

Feefo has been a pleasure to work with over the years. We use them as our review platform, and the support from our account manager Janet has been excellent. She’s always friendly and proactive, sharing useful updates and tips to help us improve our reviews.

The platform itself is easy to use - the reports are clear, and responding to reviews is straightforward.

Their support team is quick to reply to queries, and even the AI bot is genuinely helpful (a rarity these days!). Review collected by and hosted on G2.com.

Nothing bad to say :). Always been helpful Review collected by and hosted on G2.com.

The dashboard is easy to use, which makes managing tasks straightforward. The service feels personable, and I appreciate how open they are to innovation and providing support. Life tends to get away with us so we don't find ourselves on the dashboard constantly however for the frequency of use which we do use it for, it does the job. THe implementation of it was straight forward and Ollie communicated well with our web dev team. Customer service is also great and responses are prompt. Feefo integrates with softwares we neeed it to integrate with so it's a nice all rounder. Review collected by and hosted on G2.com.

Like most things these days, it could be more affordable, and it would be helpful if new features were initially available for free trials. This would allow users to determine whether these additions truly enhance the value of their current subscriptions. Review collected by and hosted on G2.com.

Feefo is a fantastic platform for showcasing our customers' experiences. It's easy to use, and our account manager, Ollie Bond, is excellent - personable, helpful and proactive in ensuring we get the most out of the platform. Being able to share reviews on our social media channels helps highlight our great customer service. All in all, it's a great way to make it easier for potential customers to see why switching to Northern Energy gas is the right choice. Review collected by and hosted on G2.com.

Uploading 'Multiple Sales' usually takes at least a couple of attempts. When downloading the template and adding in my data, it won't upload the first time, but almost always takes further attempts, which is frustrating and time-wasting. Review collected by and hosted on G2.com.

How easy it is to manage reviews and keep track of customer feedback Review collected by and hosted on G2.com.

There's nothing I dislike about Feefo it works perfectly Review collected by and hosted on G2.com.

1. They only work with verified customers, so you know you are getting genuine feedback from customers

2. The support team are good with great response times

3. They are well priced in the market and keen to work with you to get the most out of the platform

4. Recent brand refresh and updated widget designs have made it easier for customers to read the reviews

5. Ongoing product innovation Review collected by and hosted on G2.com.

It is a platform we are happy with, and we have an open dialogue on areas that could be improved, such as reporting and customisation. Review collected by and hosted on G2.com.

Easy to use backend, fantastic technical customer support and a willingness to help the customers even if they end up rolling their sleeves up to do the work. Review collected by and hosted on G2.com.

A solution for initial integration for Magento 2.0 seems to be lacking, we had to put quite a bit of development work in to ensure connectivity. Review collected by and hosted on G2.com.