Feefo Reviews & Product Details

It sends review scores out to Google well. The closed nature of Feefo is also attractive for genuine reviews from actual purchases. Review collected by and hosted on G2.com.

I don’t like the tiered pricing options for what should be ‘out of the box’ functionality. Reports are complex. The lack of human moderation is also an issue. Review collected by and hosted on G2.com.

The ease of sorting through and finding negative reviews. Very user friendly. Review collected by and hosted on G2.com.

That there isn't a way to invite the customer to update their review directly through Feefo once the issue is resolved. Review collected by and hosted on G2.com.

We are able to integrate responses and sending feedback with our CRM system so that you don't have to manually upload feedback requests. Review collected by and hosted on G2.com.

The new hub layout doesn't give you the ability to add your branding to the response requests. Review collected by and hosted on G2.com.

We have used feefo for collecting reviews for almost all of our products. It has helped us to gather feedback on not only our daily services, but our private charters as well. This feedback is crucial to helping us make sure we’re doing our best. Review collected by and hosted on G2.com.

While it’s helpful, there is a bit of a process to making sure the survey invites are going out to our clients. Although tedious, it has helped us. Review collected by and hosted on G2.com.

Nowadays, consumers are placing more trust in online reviews than ever before and we love to be able to have this tool to support our customers feedback. We really like our representative, Jason. He came to the office for our on-boarding and was patient, informative and easy going. He is always available through email, one-to-one video calls, calls. Review collected by and hosted on G2.com.

Right now we are still figuring out better ways to address our customers and tweaking things a bit, but as far as Feefo support we are very pleased. Review collected by and hosted on G2.com.

Best asset is the FeeFo team and their clear domain knowledge. The API is straightforward and the online tools make it easy for us to train staff to manage reviews and feedback Review collected by and hosted on G2.com.

Nothing to highlight on downside, The team engaged us on our schedule and made available all resources needed to make the implementation smooth Review collected by and hosted on G2.com.

Our Feefo Onboarding Specialist was very helpful in getting our account set up and answer all our questions. The onboarding took a little longer than what we had planned/expected but in the end, everything has worked out perfectly and we're very happy to have chosen Feefo. Great company to work with and friendly staff. Review collected by and hosted on G2.com.

Everything about the platform is great and we're very satisfied with the service. The only thing we'd like them to improve is to be able to customize the emails that are sent out to our customers for reviews, rather than sending generic Feefo emails. Review collected by and hosted on G2.com.

The support was fantastic throughout our onboarding experience. Haneen, our customer representative was attentive, patient and above all had great knowledge of the product and was able to guide us through everything we needed to do through one-to-one video calls. Review collected by and hosted on G2.com.

One thing that is missing currently is the possibility of having our customers fill out their review forms in real time. I know this is something Feefo are working on with Feefo Places, but this is a must for hotel services and I would expect it to be part of the standard package. Review collected by and hosted on G2.com.

They sell the product well and the promise of features is great. Maybe good if you have a very strong tech team. They also have good cases of success with big companies. Review collected by and hosted on G2.com.

The integration was a mess. the had told us that there was a plugin for woocommerce but it was not working at all. Then support never answered to emails, when they did, they did not look at our issues so we had to explain the same thing over and over. They did a lot of error like sending the reviews in a wrong language or even not sending the review at all. This was done during our peak season so we lost a lot of potential reviews. They also told us that they could onboard reviews that we had from a free trial with another company in the past but this does not proved to be true neither. At the end of the day we really spent a lot of time trying to make it work and explaining again and again to the support team but with no chance. We lost so much time, money and lost of best period of sales with very few reviews. Review collected by and hosted on G2.com.

Feefo has moved with the times in version 3.0 and has all the features we need as a business. Review collected by and hosted on G2.com.

Sometimes mapping data to Google shopping / Magento catalog doesn't work as expected. Review collected by and hosted on G2.com.

I'm allowed to choose which clients can leave reviews. Therefore, all of the reviews are genuine rather than provided by randomers. We're also able to sort out any issues with the client before receiving a negative review Review collected by and hosted on G2.com.

It is incredibly difficult to send personalised review emails to clients. They tend to come directly from the Feefo system and therefore the client doesn't receive it due to it being classed as 'junk' Review collected by and hosted on G2.com.

Developing; Playing and more more and more Review collected by and hosted on G2.com.

LOt of things. Mainl like commun ications Review collected by and hosted on G2.com.

The process is so smooth and simple for a customer to complete - Just a few clicks from an email in their inbox and their review is viewable for everyone to see but also for the company to leave a reply.

With breakdowns of score ratings and against a time scale also, you can check how the shopping experience ranked for the past week, month, year for example. It's really interesting to see that break down chronologically as the customer can view the company's current performance before committing to a purchase as opposed to just showing a mixture of new and out-of-date reviews. Providing your company's feedback is positive, the customer could be more likely to go through with a purchase there and then after reading your reviews. Review collected by and hosted on G2.com.

As the branding of Feefo is quite proudly yellow, it would be good to see the ability to alter its appearance and formatting on your own site. Whilst I appreciate this is the brand's colour scheme and easily catches a potential customer's attention, a few themes to choose from would be an improvement - A grey or monochrome option could work better for the majority of websites using Feefo. Review collected by and hosted on G2.com.

Love the automatic system that send out reviews. It is user friendly and has a lot of options Review collected by and hosted on G2.com.

There really isn't a dislike on the system that I have found Review collected by and hosted on G2.com.

Easy to use interface that allows us to quickly access the system and get feedback from customers and analyze feedback to enhance the services that we provide daily. This gives us a competitive edge because we're not guessing about what's working and what needs to be improved Review collected by and hosted on G2.com.

It's a bit on the expensive side I would prefer a more affordable version. Review collected by and hosted on G2.com.

The best feature with Feefo is the fact a customer can seamlessly provide good honest feedback via multiple methods. You can target when you want the Feefo review email to be sent out to your customers who will then find it a breeze to leave their feedback, good or bad. Not only can Feefo send out an email to encourage your customers to leave a review, but you can also link up QR codes to do just the same. This clever technology means you can have a simple QR code on pieces of marketing that link directly to that users order compared to having a long URL displayed which the user would simply never be able to enter.

Being able to display your up to date live feedback score on your site gives customers piece of mind and instant trust to shopping with you (If you have a high feedback score of course!) Review collected by and hosted on G2.com.

The only thing I would like to see improved is the actual score levels. there's no neutral option for a user to give. This means that people could unnecessarily be giving a bad score because of a simple issue that otherwise may have been left as a neutral mark. Review collected by and hosted on G2.com.

Feefo is all about transparency and truth. An independent review by this trusted source means our customers trust us too. Because no reviews can be removed (even the really bad ones!) it allows us to see our 'beauty and blemishes' and this allows each customer service executive to continuously review, evaluate and improve their work ethic and standards so they can deliver our unique brand of 'wow' Cuckooland customer service. Review collected by and hosted on G2.com.

There is really nothing that we don't like- however it would be great to be able to remove the really unreasonable customer reviews but this is all part of the transparency and anyway allows us to respond accordingly which is in full view for the world to see. So I guess we wouldn't want to remove them, Feefo gives us a voice. So it works both ways. Review collected by and hosted on G2.com.

Makes it easy to integrate feedback into an easy to relate story that other potential users can trust and get information from to make their purchasing decision. Being able to put faces to names and then to words makes it really easy to get an idea that, "Hey, there's a real person using this product and they have good things to say. That can't be all bad then, I should check this out." Review collected by and hosted on G2.com.

Not a big fan of how it seems to be setup in terms of pulling information. Sometimes the format doesn't appear correctly or it will occasionally cut off feedback. The color scheme of yellow and white is rather harsh and I think they could do a re-branding in the near future and make that a little better from a UX perspective. At least something that doesn't make me want to tear my eyes out. Review collected by and hosted on G2.com.

Honest and genuine customer feedback with class leading support. Review collected by and hosted on G2.com.

V2 of admin isn't as optimised on mobile as it could be. Review collected by and hosted on G2.com.

Very simple tool that allows for unedited reviews from customers. We use the feedback extensively to improve all aspects of the business. Review collected by and hosted on G2.com.

The analysis of the reviews could be easier but I understand that the next version of the interface will improve this. Review collected by and hosted on G2.com.