# ClearlyRated Reviews **Vendor:** ClearlyRated **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 126 ## About ClearlyRated Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation. ## ClearlyRated Pros & Cons **What users like:** - Users appreciate the **friendly and collaborative team** at ClearlyRated, enhancing the overall experience with support and feedback. (47 reviews) - Users find ClearlyRated **easy to use** , benefiting from intuitive tools that simplify client feedback management and surveys. (38 reviews) - Users praise the **exceptional customer support** at ClearlyRated, highlighting helpfulness and responsiveness from the team. (30 reviews) - Users appreciate the **meaningful improvements and customer support** from ClearlyRated, enhancing feedback collection and team collaboration. (18 reviews) - Users appreciate the **improved feedback management** capabilities, enhancing collaboration and driving operational improvements. (18 reviews) - Users commend the **easy client feedback gathering** and the intuitive platform that enhances professional reputation effectively. (15 reviews) - User Interface (11 reviews) - Easy Setup (10 reviews) - Reporting (10 reviews) - Dashboard Usability (9 reviews) **What users dislike:** - Users find ClearlyRated to be **expensive** , especially compared to less costly survey software alternatives on the market. (9 reviews) - Users express concern about the **lack of response options** in surveys, limiting comprehensive feedback and award eligibility. (7 reviews) - Users express a need for **improved support and navigation** within ClearlyRated, finding the current system insufficient and confusing. (6 reviews) - Users note that **considerable improvement is needed** in categorization, analytics, and user guidance for the software. (5 reviews) - Users find the **difficult navigation** and unclear processes in ClearlyRated to be frustrating and inefficient. (4 reviews) - Users find the **difficult reporting** to be an issue, seeking more analysis and easier access within the system. (4 reviews) - Limited Customization (4 reviews) - Complexity (3 reviews) - Dashboard Issues (3 reviews) - Integration Issues (3 reviews) ## ClearlyRated Reviews ### 1. Custom survey with great data analytics. **Rating:** 4.5/5.0 stars **Reviewed by:** Julia L. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about ClearlyRated?** This year, we moved into a custom survey to gather information to help us drive our team and company in the right direction. It was a spur decision to complete it and our customer service team assisted us with phrasing of questions, type of questions and got everything set up to send out in about a 2 month period. The data we have gotten back is invaluable. **What do you dislike about ClearlyRated?** There are still a few kinks in the type of questions that you can ask. A ranking feature would be nice to have available to create some average rating numbers. **What problems is ClearlyRated solving and how is that benefiting you?** Guides us in how to prioritize business decisions based on the scores that are hurting us the most from our NPS drivers. I would like to see these become even more adopted over operations as they understand the benefits from our coaching. It also is great because our clients and talent ACTUALLY fill it out since it's a legitimate 3rd company survey site. ### 2. Powerful Feedback, Easy Setup, Enhances Client Relations **Rating:** 5.0/5.0 stars **Reviewed by:** Laura B. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ClearlyRated?** I really like ClearlyRated's simplicity and how impactful the feedback is. The platform makes it easy to capture real-time insights from both clients and candidates, helping us quickly identify trends, strengths, and areas for improvement. I appreciate the ability to benchmark our performance and earn credible, third-party recognition through Best of Staffing, which is especially valuable for reinforcing our brand and supporting growth. Also, the initial setup of ClearlyRated was very easy, and the staff is amazing. **What do you dislike about ClearlyRated?** The insights are strong, but additional flexibility in real-time reporting, segmentation, and dashboard usability would make it even more actionable for our teams. When detractors respond, the flow of the email notifications is not consistent and doesn't allow for multiple parties. **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated provides a structured way to measure and improve client and candidate experiences, delivering objective feedback to identify strengths and improvement areas. It strengthens relationships, increases retention, and solidifies our role as trusted advisors. ### 3. Actionable, timely insights and exceptional team...and consistently improving technology functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Jason R. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2022 **What do you like best about ClearlyRated?** There have been meaningful improvements in the dashboarding and technology functionality. It's now even easier to share feedback with other channels, to recognize individual teammates, and to repurpose survey content for both operational improvement and marketing. **What do you dislike about ClearlyRated?** We would continue to prefer that all of our geographies be easily noted on the site, versus our HQ location only. **What problems is ClearlyRated solving and how is that benefiting you?** Improving client retention. Demonstrating credible NPS to potential clients. Recognizing individual contributors in a timely and unique way. On the employee survey side, we can improve our EE experience and provide more timely and specific recognition to more of our people, including some otherwise-unsung heroes. **Official Response from Rachel Pompeani:** > Thank you for the positive feedback, Jason! We love the positive impact we have had on your team. We understand our current geographic requirements may be a little limiting for you and we apologize for that. ### 4. Wonderful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Erica M. | Content Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about ClearlyRated?** The ClearlyRated platform is incredibly user-friendly, making it easy to navigate even the most complex surveys. The support team is always ready to assist, ensuring everything runs smoothly. We've conducted large-scale surveys with their help, and the process has been seamless. The awards we’ve received through ClearlyRated have been a fantastic way to share and celebrate the positive feedback from our clients. Highly recommend! **What do you dislike about ClearlyRated?** I only wish there were more analysis built into the survey results to help with reporting, but I have been told that is in the works! We would especially like better Business Expansion dashboard options. **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated has transformed the way we collect feedback from clients, candidates, and employees. Their platform ensures anonymity and encourages honesty, leading to more genuine insights. This has helped us identify areas for improvement and celebrate our strengths, ultimately driving better business outcomes. **Official Response from Marketing Admin:** > Always happy to hear that our clients are finding is easy to navigate our platform! We're constantly working on improving our product to have wider range of features ### 5. Customer Service That Walks You Through Every Detail **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy H. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ClearlyRated?** The customer service team can walk you through all the details. **What do you dislike about ClearlyRated?** When there was a change in account managers, it would have been better to have a couple of calls with my new one to help with things. **What problems is ClearlyRated solving and how is that benefiting you?** The problem ClearlyRated solves is helping us better understand our clients and our physicians, and how they feel about us as an organization. ### 6. Love this service **Rating:** 5.0/5.0 stars **Reviewed by:** bce@earneynet.com E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about ClearlyRated?** ClearlyRated makes it simple to gather and showcase client feedback in a professional way. The platform is intuitive and easy to use, which saves us time and effort. I especially like how the surveys are straightforward for clients and how the results translate directly into reputation-building tools like testimonials and ratings. It gives us credible third-party validation and helps us stand out in our industry while also providing actionable insights to improve service delivery. **What do you dislike about ClearlyRated?** Integration with other systems could also be smoother, but overall these are minor compared to the value the platform delivers. **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated helps us collect client feedback in a structured, consistent way that we can actually act on. Before, it was difficult to measure client satisfaction beyond informal conversations. Now, we can pinpoint areas where we’re excelling and identify issues early before they grow into bigger problems. The platform also gives us credible third-party recognition that strengthens our brand reputation and makes it easier to market our services. Overall, it solves the challenge of turning client feedback into measurable insights that drive retention, referrals, and business growth. ### 7. Clear Results and Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about ClearlyRated?** Their survey/reviews are clear, simple and transparent on evaluating multiple sides of our business. The support team is helpful. **What do you dislike about ClearlyRated?** The interface when I log in, isn't always easy to navigate. Our dates tend to be incorrect on the schedule, which we have to request get updated. This is the second year we have done a raw talent upload from NPS we send out in our automations, while still having Clearly Rated send our our Client Surveys, yet when we get reminders, it feels as though its assumed CR is sending out both surveys. Feels automated and general, not specific to our unique plan. Our customer success manager is hard to get a response from at times. **What problems is ClearlyRated solving and how is that benefiting you?** It collects and previews direct ratings and reviews from both clients and candidates in one place. It also provides an opportunity to have a shot at an award each year we can share with our network. ### 8. Dependable Feedback Tool with Clear Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandria P. | Marketing Communications Specialist, Research, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about ClearlyRated?** I appreciate the clarity of the feedback provided by ClearlyRated, making it easy to identify patterns and catch issues early. This allows me to understand where our company is performing well and take proactive measures before small problems escalate. The platform significantly enhances leadership visibility, thanks to its dashboards and reporting tools, which effortlessly demonstrate satisfaction trends and impact on retention without manual effort. Additionally, the small time commitment required to set up ClearlyRated is invaluable as it runs seamlessly in the background, delivering useful data to the right people. Consequently, it has directly contributed to improving client retention and strengthening relationships with consultants. I find the tool to be incredibly reliable for tracking satisfaction across our ecosystem and maintaining a strong awareness of client and consultant sentiment. I would recommend ClearlyRated to any team interested in consistently measuring relationship health without imposing a substantial workload. **What do you dislike about ClearlyRated?** Nothing at this time **What problems is ClearlyRated solving and how is that benefiting you?** I use ClearlyRated to streamline our NPS program and gather ongoing feedback without a heavy lift. It provides clarity in feedback, early issue detection, and valuable insights that enhance client retention and consultant relationships, while leadership gains visibility through easy reporting. ### 9. User-Friendly Surveys That Build Client and Provider Confidence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ClearlyRated?** I feel that our clients and providers are confident completing surveys presented by ClearlyRated. The surveys are user-friendly and take very little time to complete. **What do you dislike about ClearlyRated?** I’d like our company representative to check in at key points throughout the timeline and around important deadlines, so we can make sure nothing gets missed during the survey timeframe. **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated helps us manage company reviews and employee shout-outs, so potential customers can easily see feedback from both our clients and our talent. ### 10. Valuable Insights, But Pricey and Integration Needs Work **Rating:** 3.0/5.0 stars **Reviewed by:** Hillary D. | Client Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about ClearlyRated?** The insights gleaned from the reviews and some of the information the dashboards provide **What do you dislike about ClearlyRated?** It's expensive for what you get, the customer service has declined in the past year, the integration process with our CRM is severly lacking, despite multiple meetings and working sessions, and the dashboards have gotten more complicated without quite showing the information that's useful. It also takes a long time between when we submit a list to survey and when the survey actually launches. **What problems is ClearlyRated solving and how is that benefiting you?** Giving our clients a chance to tell us how we're doing so we can make adjustments to continue to improve the quality of service we provide **Official Response from Marketing Admin:** > Thank you for sharing your honest feedback Hilary. While I’m glad the insights from our surveys and dashboards have been valuable, I’m truly sorry that parts of your experience haven’t met the standard you expect from us. Your comments are important, and it’s clear we’ve fallen short. I appreciate you taking the time to highlight where things haven’t felt smooth or supported. We take this seriously, and I’d welcome the chance to connect directly so I can better understand your experience and ensure we’re aligning with your expectations moving forward. Thank you again for your transparency. ### 11. Easy Setup, Excellent Support, Easy to Read Dashboards and Follow Up **Rating:** 4.5/5.0 stars **Reviewed by:** Anna C. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about ClearlyRated?** I appreciate ClearlyRated's clean and intuitive dashboard, which allows quick access to individual partner data and simplifies filtering potential problems and opportunities. I love the ease of setup, especially with support from a dedicated specialist who handled most of the process. The integration with HubSpot significantly saves time by improving data import efficiency. I also value the three-year trend feature on the dashboard and the flexibility to view responses based on NPS scores. The exceptional customer support, termed a 'white glove experience,' further enhances my satisfaction. **What do you dislike about ClearlyRated?** I feel that the integration with HubSpot could be improved. Currently, it’s beneficial for importing client data by solving the manual import process, but I would like more extensive data transfer capabilities. Specifically, I would prefer if more information, aside from the basic NPS metrics, could be mapped back into HubSpot. **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated provides a clean dashboard with individual partner access, improving reporting over past vendors. It enables quick filtering to identify improvement areas, enhancing our service quality to current clients. ### 12. Helpful gaining valuable insights. **Rating:** 5.0/5.0 stars **Reviewed by:** KatieRose D. | Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about ClearlyRated?** What I like best about ClearlyRated is the ability to gain an understanding of our firm and business operations in the eyes the employees, candidates and clients we serve. Giving each of these demographics a voice to share unlocks insights that are difficult to attain otherwise. Secondly, I love the opportunity to compete for excellence in the Best of Staffing Awards. This pushes both internal and external performance. **What do you dislike about ClearlyRated?** I have nothing to contribute in terms of dislike. As my firm's Brand Manager, working with ClearlyRated's sales team and account manager has been nothing but helpful! **What problems is ClearlyRated solving and how is that benefiting you?** Creating visibility around how we are performing in the market. This allows us to implement strategies of change where necessary; that we would otherwise be blind to without client/candidate feedback. ### 13. Effortless Client Surveys and Instant Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Jaemi A. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about ClearlyRated?** I really like ClearlyRated for its ease of use, which makes capturing our client experience a breeze. The new dashboards and reporting are standout features that I appreciate, as they help us effortlessly track and showcase the ROI of our investment to our CEO. Additionally, the ability to receive instant feedback is incredibly valuable, whether it's addressing detractors or highlighting great testimonials. Overall, the setup process was straightforward and easy, enhancing my satisfaction with the service. **What do you dislike about ClearlyRated?** The cost was a factor. **What problems is ClearlyRated solving and how is that benefiting you?** I use ClearlyRated to create annual client surveys, capturing client experiences effectively and easily. The ease of use, new dashboards, and reporting, along with instant feedback, help me demonstrate ROI to our CEO. ### 14. Exceptional Support and User-Friendly Data Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Cheif Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about ClearlyRated?** The staff is very easy to work with The software makes it easy to understand the data, **What do you dislike about ClearlyRated?** I do not dislike anything about the solution **What problems is ClearlyRated solving and how is that benefiting you?** A Net Promoter Score (NPS) survey is a valuable tool for understanding your customers’ experience. By using ClearlyRated, I’m relying on an independent third party to facilitate the survey and collect the results. This ensures the data we receive is unbiased and provides an accurate measure of our customers’ true experience. ### 15. An Excellent Client & Candidate Feedback Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Grace J. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about ClearlyRated?** ClearlyRated has updated their UX for both front-end and back-end users. You now have more flexibility in how you view and digest the data, with options ranging from highly detailed, granular insights to quick, high-level summaries **What do you dislike about ClearlyRated?** They did make this improvement. Right now I don't have any further suggestions. **What problems is ClearlyRated solving and how is that benefiting you?** Easy to use tool that helps us gather unbiased feedback from our clients and employees. It helps us see what we're doing right and wrong. ### 16. Effortless Surveys with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about ClearlyRated?** I really like the ease of use and the quickness of the surveys for our Clients, Talent, and Internal Staff on ClearlyRated. The initial setup was extremely easy, and it's straightforward to integrate and launch surveys to our recipients. The surveys are also easy to take, which means we actually get responses back from our end users. I also appreciate the integrity of the company. **What do you dislike about ClearlyRated?** Nothing **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated provides insights on our performance, helping us improve service. It's easy to integrate and launch surveys, which are quick and increase response rates, enhancing feedback collection. **Official Response from Marketing Admin:** > Thank you for taking time and leaving us a review! We are so happy to hear you find it easy to use and understand! ### 17. Excellent Service and Support! **Rating:** 4.5/5.0 stars **Reviewed by:** Jennell G. | Partner/Engagement Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about ClearlyRated?** I've had a great experience working with ClearlyRated. Their customer service is top-notch — the team is always responsive, professional, and ready to help with any questions I have. They make the entire process incredibly smooth and easy, from setup to execution. I appreciate how user-friendly everything is and how ClearlyRated takes the time to ensure I’m getting the most value from their services. It’s clear they genuinely care about their clients' success. Highly recommend them to any staffing company looking for a reliable, supportive partner! **What do you dislike about ClearlyRated?** One area that could be improved is the data upload process. The format requirements are quite particular, and it can take more time than expected to get everything just right. A more flexible or streamlined system would definitely enhance the experience. That said, the value ClearlyRated brings is worth the extra effort. Their insights, professionalism, and commitment to service make them a trusted and worthwhile partner. **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated helps solve one of the most important challenges in the staffing industry: building trust and credibility in a competitive market. By collecting verified client and talent feedback, ClearlyRated provides third-party validation that showcases the quality of our service. This not only helps us identify areas for improvement but also strengthens our brand reputation and visibility. Their platform makes it easier for potential clients and candidates to see why we stand out, helping us build market awareness and foster long-term trust in our services. In short, ClearlyRated helps us turn satisfied clients into powerful advocates — a key driver of growth and differentiation in the staffing world. ### 18. Highlighted advantages and great user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro Ismael F. | Quality and Risk Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about ClearlyRated?** One of the things I like is how the information is organized and presented. **What do you dislike about ClearlyRated?** Sometimes I feel that it can't be as flexible for some functions, such as sending personalized emails to clients. **What problems is ClearlyRated solving and how is that benefiting you?** Listen to the customers and manage their surveys ### 19. Straighforward survey platform **Rating:** 3.0/5.0 stars **Reviewed by:** Donna O. | National Director of Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about ClearlyRated?** The platform was easy to navigate. Our support rep was wonderful to work with. She was very responsive and helpful when we had questions. It's straightforward and does what it promises without a steep learning curve. **What do you dislike about ClearlyRated?** We have only used it a handful of times, so the value hasn't really felt fully realized. I feel that the export function could be improved upon. It would be nice to export the survey results/data in a presentable, clean format for leadership. **What problems is ClearlyRated solving and how is that benefiting you?** None just yet. I did approach about a blind survey and believe I was told it was something that couldn't be done. For example, a licensure list for the disciplines we work with and get a benchmarking of what they are really looking for from a company ### 20. Simple and effective survey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about ClearlyRated?** A great way to collect surveys and feedback simply **What do you dislike about ClearlyRated?** The follow up work to contact non responses **What problems is ClearlyRated solving and how is that benefiting you?** More intellegent automation - less action on our end ### 21. Outstanding Account Support and a Highly Available CSM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ClearlyRated?** The account support is really great. Our CSM is readily available. **What do you dislike about ClearlyRated?** The platform is very slow and could use some modernization. **What problems is ClearlyRated solving and how is that benefiting you?** It has provided us with information to better our customer service. ### 22. ClearlyRated for NPS **Rating:** 4.5/5.0 stars **Reviewed by:** Connor C. | Director of HR and Payroll, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about ClearlyRated?** I like the back office dashboards and reporting. It is very user friendly. **What do you dislike about ClearlyRated?** The lack of response options. For our first 4 or 5 years of surveys, all the client could chose was Always, Sometimes, Never. **What problems is ClearlyRated solving and how is that benefiting you?** We are able to get direct and transparent feedback, identify trends and use results as a foundation for continuous improvement projects. ### 23. ClearlyRated Team Delivers Helpful Guidance and Smart Recommendations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about ClearlyRated?** The ClearlyRated team is very helpful in guiding you through the process and making recommendations on designing questionnaires and analyzing the data. **What do you dislike about ClearlyRated?** Initially we had issues with sizing the badges. The team has said this year they will assist us with this. **What problems is ClearlyRated solving and how is that benefiting you?** Helping us to identify areas in need of improvement and where we are doing well as an organization. ### 24. Nationally Recognized Feedback Tool That Enhances Our Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Suzanne B. **Reviewed Date:** December 09, 2025 **What do you like best about ClearlyRated?** I like that ClearlyRated scores us and is nationally recognized, which is something we can market. It seems pretty easy to set up. **What do you dislike about ClearlyRated?** Nothing **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated helps us gather feedback on strengths and weaknesses from many people. The scoring and national recognition are great for marketing. ### 25. User friendly and a great advantage for our Firm's reputation **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda E. | Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2022 **What do you like best about ClearlyRated?** I love how easy to use the dashboard is, being able to filter by partner, service line, even survey year to compare year over year responses. I also love that we are able to boast the Best of Accounting award. Everything is easily exportable into excel or PDF, and the reports are beautifully pre-compiled by partner or brand. The team is super easy and flexible to work with, everyone is very friendly and responsive when i have questions. **What do you dislike about ClearlyRated?** I wish there were more customization options for our Firm's profile page, as well as branding/color options for the reports. We distribute these internally and would love for them to match our colors to be a part of larger internal presentations more easily. **Recommendations to others considering ClearlyRated:** Go for it! The solution is very affordable, they are so user friendly, the questions are spot on, they save your data for easy reference, we would never hesitate! If you're hesitant to inundate your clients too frequently, you can always survey in segments, they make that super easy too! It's such an easy process and so worth it! **What problems is ClearlyRated solving and how is that benefiting you?** We really just wanted a temp check on our clients, and to identify who might make good referral sources. we now have 3 years worth of reliable data ro analyze and mine! it's great. And now whenever anyone googles us, they see that we are a Best of Accounting Firm! ### 26. Consistently innovating and helping us become better at CX. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about ClearlyRated?** ClearlyRated is always improving its offerings and platforms to reiterate that CX is not a one-and-done or stagnet initiative, but a dynamic, ever changing, personalized endeavor. And they are so easy to work with. I'm thrilled with our relationship with ClearlyRated. **What do you dislike about ClearlyRated?** I'm a little concerned on what a potential pricing model change may do to our abiblity to full leverage their capabilities, but it's too soon to tell. **What problems is ClearlyRated solving and how is that benefiting you?** Benchmarking our firm's NPS against industy and best of industry firms; gathering Voice of Customer comments ### 27. Great customer care **Rating:** 5.0/5.0 stars **Reviewed by:** Melody F. | HR Business Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about ClearlyRated?** the personalization not only in the survey but from the ClearlyRated staff **What do you dislike about ClearlyRated?** I don't dislike anything so I have nothing to put **What problems is ClearlyRated solving and how is that benefiting you?** they always answered all my questions or solved my problems so quickly ### 28. Highly recommended for professional service firms. **Rating:** 5.0/5.0 stars **Reviewed by:** Julie J. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about ClearlyRated?** We've been working with ClearlyRated for 10 years to demonstrate the high level of service and client satifaction at our firm. I also appreciate that their services continue to evolve, delivering new value and benefits tailored to our industry goals. For example, ClearlyRated has SEO benefits. This is very important for our visibility and brand. Thank you to the ClearlyRated team and especially Zita! She's an all-star who ensures we take advantage of all of the great benefits of our partnership with ClearlyRated. Their customer support is top-notch! **What do you dislike about ClearlyRated?** There is an annual fee. Some may find it expensive given that there are less expensive survey software options out there. But ClearlyRated is not just a survey tool. For us, it really highlights our industry expertise and it is a recognized, third party, statistically-valid survey that is respected in our industry. As a result it has demonstrated good ROI. **What problems is ClearlyRated solving and how is that benefiting you?** Online visibility, SEO and proof of client satisfaction guarantee. ### 29. Great Product to Capture Customer NPS Surveys Answers **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Michael C. | Advisory Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about ClearlyRated?** I am a strong supporter of the Net Promoter Score (NPS) survey, provided it is administered independently. That is exactly what ClearlyRated does for our organization. Their platform makes the process seamless and easy to manage, and I have been a loyal customer for many years. **What do you dislike about ClearlyRated?** I dont feel there are any downsides to working with ClearlyRated. **What problems is ClearlyRated solving and how is that benefiting you?** A way for me to gather NPS surveys independently ### 30. Real-Time Client Feedback Makes a Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about ClearlyRated?** real time feedback from clients and associates to be able to address issues **What do you dislike about ClearlyRated?** Website to review analytics is difficult to navigate for a newbie **What problems is ClearlyRated solving and how is that benefiting you?** notifying us of issues with clients, helps us see what we do right to continue to build relationships. Takes the piece off our plate of creating a survey, sending and doing the followup ### 31. Good product and helpful expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about ClearlyRated?** I appreciate ClearlyRated's expertise on best practices for conducting surveys, and their tools which made managing the complex process easier. **What do you dislike about ClearlyRated?** There is a lot of information to assimilate, which can be overwhelming sometimes. **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated is helping us to solicit and receive feedback from our clients. This is enabling us to understand where we can improve and enhance client experience. ### 32. Great Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Megan S. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about ClearlyRated?** My organization partners with ClearlyRated on a number of data points and presentations. They are phenomenal partners! **What do you dislike about ClearlyRated?** Not applicable as they are fantastic partners. **What problems is ClearlyRated solving and how is that benefiting you?** Our organization partners with ClearlyRated on presentations and data, and they are fantastic at finding the relevant information among a sea of data. ### 33. First Client Satisfaction Survey Made Easy by Clearly Rated **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about ClearlyRated?** The team was fantastic to work with and the survey platform was very user-friendly. We leaned on their expertise throughout the entire process. **What do you dislike about ClearlyRated?** I don't really have any dislikes, there were a lot of learnings along the way since this was our first client satisfaction survey but the account management team was there to help us through the challenges. **What problems is ClearlyRated solving and how is that benefiting you?** Listening to our clients and obtaining constructive feedback to better understand their needs and how best to serve them. ### 34. Proactive and helpful CS team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about ClearlyRated?** The CS team (including operations) are extremely proactive and work hard to ensure client needs are addressed. Their response time is lightning fast and they are always friendly and polite. **What do you dislike about ClearlyRated?** The product could use considerable improvement. I do know that there are items on their roadmap that are currently in the process of being implemented (such as integrations and data analysis), and I'm looking forward to those improvements. While the product itself is fairly simple and straightforward, it lacks quite a bit of depth that is required due to the sheer amount of data it's collecting and storing. I'd really like to see some improvements around categorization of open ended feedback, more analyitcal charts & graphs, and a "how-to" guide on how best to use the data each firm captures. **What problems is ClearlyRated solving and how is that benefiting you?** We recently moved from an annual survey to a quarterly survey, and our next survey will launch towards the end of February. I'm excited to be collecting feedback from clients on a more regular basis. ### 35. Great Information and Great Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica E. | HR Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about ClearlyRated?** Clearly Rated has been such a help with running our 3 surveys. They keep me on track and help me anytime I have issues. **What do you dislike about ClearlyRated?** I don't have any dislikes. I enjoy how friendly and supportive they are. **What problems is ClearlyRated solving and how is that benefiting you?** It helped get inside our Employees, Talent and Customers minds to see what they are thinking but they may not say. ### 36. ClearlyRated: A Great Tool with Great Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Marie N. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about ClearlyRated?** ClearlyRated is a great tool to get feedback from both our Clients and Consultants that we put to work that is very easy to use. It doesn't take a lot of time to implement, as they have predefined survey questions that you can use, but we love that we can completely customize our survey questions as well. One of the things that we like best about the tool is the badges for the 'Best of Staffing' awards that we can share on our website and social media. We also like the ClearlyRated profile page, which helps to give us more exposure in Google search results and helps to promote our brand. I also cannot say enough good things about the customer support that we receive from our Customer Success Manager. She is always very helpful, quick to respond, and flexible if we need to make any changes to our surveys. **What do you dislike about ClearlyRated?** The only challenge we have with ClearlyRated is finding the time to pull the contact list together and have our internal team promote the survey to ensure we get our targeted response rate. ClearlyRated has options available though that can help automate this process, so it is something we might look to explore in the future if we want to increase the frequency of our ClearlyRated surveys. **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated helps us to maintain our existing Client and Consultants by having an accurate picture of our strengths and opportunites to improve the Candidate and Client expereiences. It also can potentially help us to obtain new business by leveraging promoters for referrals, etc. **Official Response from Marketing Admin:** > Marie, thank you so much for taking the time and writing this review. We're happy to see you are enjoying using our platform and finding it useful. Data is the most challenging aspect and pulling it together - if there is anything we can do to help we are just an email away. ### 37. Consistently Amazing for 12+ Years! **Rating:** 5.0/5.0 stars **Reviewed by:** Erica W. | Professional Development Author & Speaker, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about ClearlyRated?** The ClearlyRated team has been beyond helpful since I started working with them regarding our two main customer survey programs in 2012. They have excellent communication, go "above and beyond" with customer service, have participated in internal presentations and helped troubleshoot the majority of our requests! At this point, they're just as much friends as they are partners! **What do you dislike about ClearlyRated?** The #1 thing we'd love more of is customized self-service reporting, which is in the works! **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated helped us get a true gauge on the "customer experience" we deliver to multiple stakeholder groups, and not only help us identify the specific improvement areas/categories, but help us identify potential ideas for strengthening our service, training our teams, handling unhappy customers and program ideas and enhancements. ### 38. Wonderful partner **Rating:** 5.0/5.0 stars **Reviewed by:** Jenni S. | Process Effectiveness Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about ClearlyRated?** The Account Manager and Product teams are VERY responsive to questions and requests. They take the time to listen, ask for feedback, and use those suggestions to make real changes that makes the user experience better. My Account Manager is always looking at our data to find potential issues or make suggestions for improvement. The site is easy to use and offers multiple reports so that the data collected can be easily shared and analyzed. There are very few issues with the links we send to clients and I can only think of one time that their site was down. Very reliable tech / survey partner! **What do you dislike about ClearlyRated?** The more data we collect, the slower the website loads. We have a lot of data in there so it is understandable, but time is money so I would love to see the speed improved. **What problems is ClearlyRated solving and how is that benefiting you?** We are able to collect performance evals on the contingent labor that we staff which helps us meet regulatory body requirements. We also collect talent feedback which is then shared back with clients and used to problem solve challenges. Additionally, we survey our clients to collect satisfaction data regarding the services we provide them. We are able to do all of these things using one platform so it streamlines the analysis process. One site, mulitple key pieces of data! **Official Response from Marketing Admin:** > We value you as a partner as well, happy to be able to help you in any way we can ### 39. ClearyRated is Incredibly User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about ClearlyRated?** I love the ability to be able to see and utilize the data collected from the surveys we run with ClearlyRated. It's incredibly user friendly to utilize but any time I've had questions, my representative has quickly gotten back to me with answers! We will continue to use ClearlyRated for years to come! **What do you dislike about ClearlyRated?** I don't have anything negative to say that I can think of. **What problems is ClearlyRated solving and how is that benefiting you?** It is giving us a realistic idea of where we stand in the market and the level of customer service our clients and talent expect. **Official Response from Marketing Admin:** > Thank you for taking time and writing a review for us! Our CS team is always going above and beyond for our customers ### 40. Really great team & good product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about ClearlyRated?** I thoroughly enjoy the team members at clearly rated. They are easy to work with, collaborative, and keen on receiving feedback for their product. **What do you dislike about ClearlyRated?** The UI is a bit out dated but that is now being improved. So looking forward to that! **What problems is ClearlyRated solving and how is that benefiting you?** Giving us feedback that matters from our customers. ### 41. Great product; easy to use and many actionable insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about ClearlyRated?** How easy it is to use, how you can compare performance year-over-year in a side by side view, the quality of insights it provides, the recognition it provides amongst colleagues/competitors/clients in the industry. **What do you dislike about ClearlyRated?** Many of our competitors across the country are now using! **What problems is ClearlyRated solving and how is that benefiting you?** We can broadcast to the market the level of service we are providing our clients in an easy and meaningful way. ### 42. Great CSM! **Rating:** 4.5/5.0 stars **Reviewed by:** Beth H. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about ClearlyRated?** Camille, our Customer Success Manager, is an absolute gem to work with. Her deep expertise and seamless coordination make every step of the process a breeze. Thanks to her, implementation is not just easy—it's enjoyable. She's full of insider tips to ensure we get the best results possible. One feature I love is the ability to receive shoutouts for our recruiters. Sharing these internally has become a company-wide favorite, as everyone enjoys seeing our recruiters get the recognition they deserve for taking such great care of our travelers and delivering an outstanding customer experience. **What do you dislike about ClearlyRated?** My least favorite thing about ClearlyRated is waiting for my results. **What problems is ClearlyRated solving and how is that benefiting you?** We are able to see which Recruiters are truely impacting their travelers through their customer service. We have been able to find collective problems and desired changes that our travlers would like to see. **Official Response from Marketing Admin:** > Beth, thank you so much for taking your time to write this review, we really appreciate that. ### 43. Great Value and Top Tier Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Stefanie K. | MorCare Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2024 **What do you like best about ClearlyRated?** As a staffing agency, client and talent feed back is extremely important to our business. Not only for current state processes, but greatly for the purposes of ongoing process improvement intitatives. Clearly Rated helps us get this in a structured , efficient, fair and secure way. To top it off, their client account managers - Specifically ours - Zita Flaherty is extremely helpful and supportive. She is always sharing the latest updates with us one a regular cadence and often makes valuable suggestions while listening to challenges that we may face at any given time. I cannot say enough good things about our experience with Clearly Rated! **What do you dislike about ClearlyRated?** I have no negative or constructive feedback to report at this time. **What problems is ClearlyRated solving and how is that benefiting you?** Communication is Key and Clearly Rated briges that gap between the clients, talent and us! **Official Response from Marketing Admin:** > Thank you for taking time and writing a review for us! We're are happy to help you get important insights in an efficient and structured way. Our CS team is always going above and beyond ### 44. Responsive! **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie L. | Marketing and Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about ClearlyRated?** very responsive and helpful to all our requests, it's been a pleasure working with them! **What do you dislike about ClearlyRated?** no disklikes, enjoyed the people and the platforn **What problems is ClearlyRated solving and how is that benefiting you?** customizing reporting based on our needs and able to gather and promote reviews ### 45. ClearlyRated Helps You Guage your Talent Satisfaction **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher S. | President/COO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about ClearlyRated?** ClearlyRated is a great platform for businesses to gather and showcase client and employee feedback. It provides valuable insights into customer satisfaction, which has helped us improve our experiences we offer and build credibility. The user-friendly interface and detailed analytics make it a powerful tool for enhancing reputation and driving growth. **What do you dislike about ClearlyRated?** It would be nice if it got more exposure on Google searches. **What problems is ClearlyRated solving and how is that benefiting you?** The business problems they help us solve is to benchmark how we are providing service to the talent that we staff. It helps us learn ways that we can improve their experience and how we stand in the market. **Official Response from Marketing Admin:** > We're thrilled to hear that ClearlyRated has been a valuable tool for gathering and showcasing client and employee feedback, and that it has helped you improve customer satisfaction and build credibility. We appreciate your feedback! ### 46. Clearly. Rated is a Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about ClearlyRated?** ClearlyRated has been an invaluable tool for our business, providing a streamlined and effective way to measure client satisfaction and showcase our strengths. Their Net Promoter Score (NPS) methodology offers clear, actionable insights that help us improve our services while reinforcing the trust we've built with our clients. **What do you dislike about ClearlyRated?** Nothing comes to mind. Clearly Rated has been very attentive. **What problems is ClearlyRated solving and how is that benefiting you?** One of the standout benefits of using ClearlyRated is the ability to earn industry recognition through their Best of Staffing® awards. These accolades have significantly boosted our credibility, helping us differentiate from competitors and attract both top clients and talent. The ClearlyRated badge has become a symbol of excellence, and we’ve seen firsthand how it enhances our brand reputation. **Official Response from Marketing Admin:** > Thank you for your review, we are happy you find ClearlyRated as an invaluable tool for your business to measure client satisfaction. We are hear to help if you need us. ### 47. HR & Client Services Associate **Rating:** 5.0/5.0 stars **Reviewed by:** Isabella C. | HR & Client Services Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about ClearlyRated?** They are always checking in on me and supporting me throughout the process. If I have any questions, they are quick to answer and I have felt very comfortable with everything. **What do you dislike about ClearlyRated?** Nothing I can think of! They have been great during the time I have worked with them **What problems is ClearlyRated solving and how is that benefiting you?** They are helping us solve how satisfied our internal employees are and our consultants. This can help us find any discrepencies where our employees or consultants are not happy and allows us to make changes to our organization to help improve certain areas. **Official Response from Marketing Admin:** > Thank you for taking time and leaving us a review! We are so happy to hear you are getting the support you need from our team. ### 48. A great team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about ClearlyRated?** I appreciate the proactive webinars and content Clearly Rated shares. It helps our firm stay on track with our efforts, and know how we're doing compared to others. **What do you dislike about ClearlyRated?** I'd love to see more in terms of creating retention-based KPIs and ROI. **What problems is ClearlyRated solving and how is that benefiting you?** Our annual client satisfaction survey helps us review and rate our client relationships. We identify those at risk as well as those willing to offer testimonials and truly promote our serviecs. ### 49. One of the prestigious recognitions in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Prem R. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about ClearlyRated?** Best Customer Service & Inspirating recognition **What do you dislike about ClearlyRated?** I don't think there anything that I can say as downsides of CR. **What problems is ClearlyRated solving and how is that benefiting you?** It makes our organization to keep up the good position in the market among other competitors ### 50. Review for Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Renee P. | Franchise Operations Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about ClearlyRated?** Very easy to use and if not clear, staff is available to help with any questions. It has some great features. **What do you dislike about ClearlyRated?** Time Zones were different so had to wait until office opened up. But that wasn't really a bad thing had to have something. **What problems is ClearlyRated solving and how is that benefiting you?** It shows us what we might be lacking in for our employees or clients and we try to make the corrections right away. ## ClearlyRated Discussions - [What is ClearlyRated used for?](https://www.g2.com/discussions/what-is-clearlyrated-used-for) - [View ClearlyRated pricing details and edition comparison](https://www.g2.com/products/clearlyrated/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+17%3A31%3A59+-0500&secure%5Bsession_id%5D=ce9f69a2-fa00-4540-953f-f7a406177857&secure%5Btoken%5D=ff5348646e525392452144f0a9d97e93c63a4138abf567117307cc7969122e22&format=llm_user) ## ClearlyRated Integrations - [Avionté](https://www.g2.com/products/avionte-avionte/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Bullhorn Recruitment Cloud](https://www.g2.com/products/bullhorn-recruitment-cloud/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [TargetRecruit Applicant Tracking System](https://www.g2.com/products/targetrecruit-applicant-tracking-system/reviews) - [WorkN](https://www.g2.com/products/workn/reviews) ## ClearlyRated Features **Analytics** - Net Promoter Score (NPS) - Gamification **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top ClearlyRated Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,928 reviews) - [Experience.com](https://www.g2.com/products/experience-com/reviews) - 4.7/5.0 (371 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.6/5.0 (2,405 reviews)