ClearlyRated Reviews & Product Details

The ClearlyRated platform is incredibly user-friendly, making it easy to navigate even the most complex surveys. The support team is always ready to assist, ensuring everything runs smoothly. We've conducted large-scale surveys with their help, and the process has been seamless. The awards we’ve received through ClearlyRated have been a fantastic way to share and celebrate the positive feedback from our clients. Highly recommend! Review collected by and hosted on G2.com.

I only wish there were more analysis built into the survey results to help with reporting, but I have been told that is in the works! We would especially like better Business Expansion dashboard options. Review collected by and hosted on G2.com.

ClearlyRated makes it simple to gather and showcase client feedback in a professional way. The platform is intuitive and easy to use, which saves us time and effort. I especially like how the surveys are straightforward for clients and how the results translate directly into reputation-building tools like testimonials and ratings. It gives us credible third-party validation and helps us stand out in our industry while also providing actionable insights to improve service delivery. Review collected by and hosted on G2.com.

Integration with other systems could also be smoother, but overall these are minor compared to the value the platform delivers. Review collected by and hosted on G2.com.

Their survey/reviews are clear, simple and transparent on evaluating multiple sides of our business. The support team is helpful. Review collected by and hosted on G2.com.

The interface when I log in, isn't always easy to navigate. Our dates tend to be incorrect on the schedule, which we have to request get updated. This is the second year we have done a raw talent upload from NPS we send out in our automations, while still having Clearly Rated send our our Client Surveys, yet when we get reminders, it feels as though its assumed CR is sending out both surveys. Feels automated and general, not specific to our unique plan. Our customer success manager is hard to get a response from at times. Review collected by and hosted on G2.com.

I appreciate the clarity of the feedback provided by ClearlyRated, making it easy to identify patterns and catch issues early. This allows me to understand where our company is performing well and take proactive measures before small problems escalate. The platform significantly enhances leadership visibility, thanks to its dashboards and reporting tools, which effortlessly demonstrate satisfaction trends and impact on retention without manual effort. Additionally, the small time commitment required to set up ClearlyRated is invaluable as it runs seamlessly in the background, delivering useful data to the right people. Consequently, it has directly contributed to improving client retention and strengthening relationships with consultants. I find the tool to be incredibly reliable for tracking satisfaction across our ecosystem and maintaining a strong awareness of client and consultant sentiment. I would recommend ClearlyRated to any team interested in consistently measuring relationship health without imposing a substantial workload. Review collected by and hosted on G2.com.

Nothing at this time Review collected by and hosted on G2.com.

The insights gleaned from the reviews and some of the information the dashboards provide Review collected by and hosted on G2.com.

It's expensive for what you get, the customer service has declined in the past year, the integration process with our CRM is severly lacking, despite multiple meetings and working sessions, and the dashboards have gotten more complicated without quite showing the information that's useful. It also takes a long time between when we submit a list to survey and when the survey actually launches. Review collected by and hosted on G2.com.

I appreciate ClearlyRated's clean and intuitive dashboard, which allows quick access to individual partner data and simplifies filtering potential problems and opportunities. I love the ease of setup, especially with support from a dedicated specialist who handled most of the process. The integration with HubSpot significantly saves time by improving data import efficiency. I also value the three-year trend feature on the dashboard and the flexibility to view responses based on NPS scores. The exceptional customer support, termed a 'white glove experience,' further enhances my satisfaction. Review collected by and hosted on G2.com.

I feel that the integration with HubSpot could be improved. Currently, it’s beneficial for importing client data by solving the manual import process, but I would like more extensive data transfer capabilities. Specifically, I would prefer if more information, aside from the basic NPS metrics, could be mapped back into HubSpot. Review collected by and hosted on G2.com.

What I like best about ClearlyRated is the ability to gain an understanding of our firm and business operations in the eyes the employees, candidates and clients we serve. Giving each of these demographics a voice to share unlocks insights that are difficult to attain otherwise. Secondly, I love the opportunity to compete for excellence in the Best of Staffing Awards. This pushes both internal and external performance. Review collected by and hosted on G2.com.

I have nothing to contribute in terms of dislike. As my firm's Brand Manager, working with ClearlyRated's sales team and account manager has been nothing but helpful! Review collected by and hosted on G2.com.

I really like ClearlyRated for its ease of use, which makes capturing our client experience a breeze. The new dashboards and reporting are standout features that I appreciate, as they help us effortlessly track and showcase the ROI of our investment to our CEO. Additionally, the ability to receive instant feedback is incredibly valuable, whether it's addressing detractors or highlighting great testimonials. Overall, the setup process was straightforward and easy, enhancing my satisfaction with the service. Review collected by and hosted on G2.com.

The cost was a factor. Review collected by and hosted on G2.com.

The staff is very easy to work with The software makes it easy to understand the data, Review collected by and hosted on G2.com.

I do not dislike anything about the solution Review collected by and hosted on G2.com.

ClearlyRated has updated their UX for both front-end and back-end users. You now have more flexibility in how you view and digest the data, with options ranging from highly detailed, granular insights to quick, high-level summaries Review collected by and hosted on G2.com.

They did make this improvement. Right now I don't have any further suggestions. Review collected by and hosted on G2.com.