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UserTesting

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1,840 reviews
  • 2 profiles
  • 6 categories
Average star rating
4.5
#1 in 5 categories
Grid® leader
Serving customers since
2007

Profile Name

Star Rating

1378
390
50
11
11

UserTesting Reviews

Review Filters
Profile Name
Star Rating
1378
390
50
11
11
Verified User in Media Production
IM
Verified User in Media Production
09/15/2026
Validated Reviewer
Review source: Organic Review from User Profile

Easy Study Setup and Strong Screening Logic, but Panel Quality Could Improve

The studies are easy enough to set up, and there’s a good range of screening logic features you can use. That makes it much better than some similar products, because you can screen and route participants as needed.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
09/09/2026
Validated Reviewer
Review source: Organic Review from User Profile
Verified User in Computer Software
GC
Verified User in Computer Software
08/17/2026
Validated Reviewer
Verified Current User
Review source: Organic

Great when it works, leaving the platform because it frequently doesn't

Whenever everything goes just right, the researcher is responsive, and the payout comes through, it's great.

About

Contact

HQ Location:
San Francisco, CA

Social

@usertesting

What is UserTesting?

UserTesting enables organizations to craft exceptional customer experiences through fast, actionable human insights. With the world’s strongest participant network, comprehensive feedback solutions, AI-powered analysis, expert services, and seamless integrations, we help teams collect, analyze, and embed feedback directly into their workflows—accelerating smarter decision-making. Built for enterprise teams, our Human Insight Engine integrates feedback at every stage—from ideation to launch—helping organizations validate ideas, co-innovate at scale, and deliver better products and experiences, faster. Trusted by 3,000+ customers, including 75 of the Fortune 100, UserTesting delivers measurable outcomes that fuel innovation, reduce risk, and drive growth.

Details

Year Founded
2007