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UserTesting

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4.4 out of 5 stars
781 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.4
#1 in 5 categories
Grid® leader
Serving customers since
2007

Profile Name

Star Rating

535
208
31
5
2

UserTesting Reviews

Review Filters
Profile Name
Star Rating
535
208
31
5
2
Shivani B.
SB
Shivani B.
Student at Government degree college
11/26/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Access Frustrations, Promising Platform

|UserTesting
I use UserTesting because the platform values human opinions over AI-generated content, which I find meaningful. Their website boasts smooth animations and an intuitive user interface, enhancing my experience even though they currently don't offer a dedicated app for participants from India. I appreciate the platform's transparency; they promptly inform whether new participants can join, which saves time and prevents unnecessary waiting. Additionally, I am aware from online forums about the potential to earn well through participating in studies on UserTesting, which motivates my desire to get involved. Despite the issues with logging in, accessing the user interface via a Chrome browser is a seamless experience.
DC
Danny C.
11/18/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Great for Panel Sampling, Needs Improvement in In-App Coding

|UserTesting
I really appreciate UserTesting for its ability to allow me to listen to audio and watch videos while coding the transcript simultaneously. This feature facilitates a seamless flow in reviewing research and brings a degree of efficiency to my work. Moreover, I find immense value in UserTesting’s panel sampling and recruitment features. These functionalities greatly enhance my process of gathering qualitative market insights and user feedback, which is crucial for the validation of designs and product bets.
Verified User in Financial Services
IF
Verified User in Financial Services
11/13/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Positive experience of recently returning to UserTesting

|UserTesting
Good quality system with most of the features you'd expect from a market leader. Reasonably easy to use. Continuous improvement of the software (e.g. recent AI offering). Good support when you need it.

About

Contact

HQ Location:
San Francisco, CA

Social

@usertesting

What is UserTesting?

UserTesting enables organizations to craft exceptional customer experiences through fast, actionable human insights. With the world’s strongest participant network, comprehensive feedback solutions, AI-powered analysis, expert services, and seamless integrations, we help teams collect, analyze, and embed feedback directly into their workflows—accelerating smarter decision-making. Built for enterprise teams, our Human Insight Engine integrates feedback at every stage—from ideation to launch—helping organizations validate ideas, co-innovate at scale, and deliver better products and experiences, faster. Trusted by 3,000+ customers, including 75 of the Fortune 100, UserTesting delivers measurable outcomes that fuel innovation, reduce risk, and drive growth.

Details

Year Founded
2007