2026 Best Software Awards are here!See the list
Product Avatar Image

UserTesting

Show rating breakdown
786 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.4
#1 in 5 categories
Grid® leader
Serving customers since
2007

Profile Name

Star Rating

535
211
32
6
2

UserTesting Reviews

Review Filters
Profile Name
Star Rating
535
211
32
6
2
Verified User in Information Technology and Services
GI
Verified User in Information Technology and Services
02/20/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Quick Testing and Insights That Drive Better Business Decisions

UserTesting enables our team to launch tests quickly and gather results that directly inform our business decisions.
Robert K.
RK
Robert K.
Sales And Marketing Specialist with expertise in sales strategy and customer relationships.Dental Implant Technology Cosmetic Dentistry
02/07/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Frustrating Experience with UserTesting

The initial setup of UserTesting was easy.
Radhika R.
RR
Radhika R.
01/27/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Fast, Genuine User Feedback That Removes Guesswork

UserTesting makes it really easy to understand what real users think and feel while using a product. What I like is how quickly you can get genuine feedback by watching users interact with your product and hearing their thoughts in real time. It removes a lot of guesswork from decision-making. Instead of assuming what users want, you actually see where they struggle or what they like. This helps improve designs, flows and features with more confidence and saves time that would otherwise go into back and forth discussions.

About

Contact

HQ Location:
San Francisco, CA

Social

@usertesting

What is UserTesting?

UserTesting enables organizations to craft exceptional customer experiences through fast, actionable human insights. With the world’s strongest participant network, comprehensive feedback solutions, AI-powered analysis, expert services, and seamless integrations, we help teams collect, analyze, and embed feedback directly into their workflows—accelerating smarter decision-making. Built for enterprise teams, our Human Insight Engine integrates feedback at every stage—from ideation to launch—helping organizations validate ideas, co-innovate at scale, and deliver better products and experiences, faster. Trusted by 3,000+ customers, including 75 of the Fortune 100, UserTesting delivers measurable outcomes that fuel innovation, reduce risk, and drive growth.

Details

Year Founded
2007