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UserTesting

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786 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.4
#1 in 3 categories
Grid® leader
Serving customers since
2007

Profile Name

Star Rating

536
211
32
6
2

UserTesting Reviews

Review Filters
Profile Name
Star Rating
536
211
32
6
2
Demet E.
DE
Demet E.
03/16/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Our go-to UXR tool

When it comes to UX research, UserTesting truly has it all. Over the years, they've added more and more options and made the tool even more versatile than it was. The user panel is vast, we get responses usually within an hour. It takes longer to reach more niche user groups, but that is expected. Support is also very fast, and very helpful. I really like the transcripts, and highlight reels, it gets quite easy to report findings.
Rodrigo G.
RG
Rodrigo G.
03/16/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

Designed for researchers: essential for small teams

UserTesting understands how researchers do their work, so they have designed their product around that. I work in a small research team and we wouldn't be able to conduct some forms of research without UT.
Verified User in Information Technology and Services
GI
Verified User in Information Technology and Services
02/20/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Quick Testing and Insights That Drive Better Business Decisions

UserTesting enables our team to launch tests quickly and gather results that directly inform our business decisions.

About

Contact

HQ Location:
San Francisco, CA

Social

@usertesting

What is UserTesting?

UserTesting enables organizations to craft exceptional customer experiences through fast, actionable human insights. With the world’s strongest participant network, comprehensive feedback solutions, AI-powered analysis, expert services, and seamless integrations, we help teams collect, analyze, and embed feedback directly into their workflows—accelerating smarter decision-making. Built for enterprise teams, our Human Insight Engine integrates feedback at every stage—from ideation to launch—helping organizations validate ideas, co-innovate at scale, and deliver better products and experiences, faster. Trusted by 3,000+ customers, including 75 of the Fortune 100, UserTesting delivers measurable outcomes that fuel innovation, reduce risk, and drive growth.

Details

Year Founded
2007