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Best Experience Management Software with Product Experience Capabilities
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(742)4.3 out of 5
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View top Consulting Services for Qualtrics Customer Experience
Entry Level Price:Contact Us
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette
Users
- Business Data Analyst
- Community Manager
Industries
- Information Technology and Services
- Higher Education
Market Segment
- 52% Enterprise
- 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Analytics
9
Helpful
9
Insights Generation
7
Customer Support
6
Cons
Improvement Needed
6
Limited Customization
5
Limitations
4
Survey Limitations
4
Complexity
3
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.8
Customer Satisfaction (CSAT) Score
Average: 8.5
9.1
Net Promoter Score (NPS)
Average: 8.6
Seller Details
HQ Location
Provo, UTTwitter
@Qualtrics42,234 Twitter followers
(170)4.5 out of 5
Optimized for quick response
View top Consulting Services for Medallia Customer Experience
Entry Level Price:Contact Us
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli
Users
No information available
Industries
- Hospitality
- Financial Services
Market Segment
- 65% Enterprise
- 24% Mid-Market
Medallia Customer Experience Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
14
Helpful
13
Improvement
9
Customer Feedback
7
Customer Support
7
Cons
Difficult Reporting
5
Expensive
4
Implementation Issues
4
Improvement Needed
4
Learning Curve
4
Medallia Customer Experience features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
9.2
Customer Satisfaction (CSAT) Score
Average: 8.5
9.4
Net Promoter Score (NPS)
Average: 8.6
Seller Details
HQ Location
San Francisco, CATwitter
@Medallia12,287 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys w
Users
No information available
Industries
- Financial Services
- Computer Software
Market Segment
- 50% Small-Business
- 33% Mid-Market
Refiner Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Easy Integrations
6
Easy Setup
6
Setup Ease
5
Customization
3
Cons
Limitations
2
Limited Customization
2
Survey Limitations
2
Complexity
1
Dashboard Issues
1
Refiner features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
9.0
Customer Satisfaction (CSAT) Score
Average: 8.5
9.6
Net Promoter Score (NPS)
Average: 8.6
Seller Details
HQ Location
Paris, IdF
Entry Level Price:$29.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
The easiest way to manage user feedback. Public roadmap, feedback boards, changelog, and powerful integrations in one, simple package. Complete the entire feedback loop with one, simple tool. Replace
Users
No information available
Industries
No information available
Market Segment
- 95% Small-Business
- 5% Enterprise
Feedbear Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
1
Flexibility
1
Cons
Complexity
1
Integration Issues
1
Feedbear features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
5.0
Customer Effort Score (CES)
Average: 8.1
5.0
Customer Satisfaction (CSAT) Score
Average: 8.5
5.0
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Twitter
@usefeedbear1,151 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Leading B2B SaaS companies use Pendo Feedback to build winning products... Pendo Feedback is a product feedback solution that enables your product teams to make data-informed decisions, understanding
Users
No information available
Industries
No information available
Market Segment
- 55% Small-Business
- 36% Mid-Market
Pendo Feedback (formerly Receptive) features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.1
6.7
Customer Effort Score (CES)
Average: 8.1
5.4
Customer Satisfaction (CSAT) Score
Average: 8.5
5.4
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Twitter
@pendoio20,060 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Sleekplan helps all-size companies to cover the whole feedback loop from collecting feedback and discussing ideas to prioritizing new features and notifying customers about recent updates and announce
Users
No information available
Industries
- Computer Software
Market Segment
- 93% Small-Business
- 3% Mid-Market
Sleekplan Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
1
Ease of Use
1
Cons
Poor Customer Support
1
Update Issues
1
Sleekplan features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
8.7
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Twitter
@sleekplan111 Twitter followers
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