[ Medalli... Reviews ](https://www.g2.com/products/medallia-customer-experience/reviews) [ Medalli... Reviews ](https://www.g2.com/products/medallia-customer-experience/reviews) # Medallia Customer Experience Pricing Overview [Editedit](https://my.g2.com/medallia-customer-experience/pricings) Medallia Experience Cloud Contact Us Per Year [Contact Us](#) - Medallia Experience Cloud Show More https://www.medallia.com/pricing/?source=Marketing%20-%20Web%20Referral&utm\_campaign=G2-Website&utm\_source=G2&utm\_medium=medallia-customer-experience-profile&utm\_content=pricing&utm\_term=packages-and-pricing Medallia Customer Experience has 1 pricing edition. Pricing information for Medallia Customer Experience is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Medallia Customer Experience must be conducted with the seller. Pricing information was last updated on October 10, 2024 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 19 months ### Average Discount 10% ### Perceived Cost $$$$$ ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5 (725) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform") InMoment Experience Improvement (XI) Platform 4.7/5 (314) ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) [ ![Verint Voice of the Customer](https://images.g2crowd.com/uploads/product/hd_favicon/22ac554c407190161882f247e51f3236/verint-verint-voice-of-the-customer.svg "Verint Voice of the Customer") Verint Voice of the Customer 4.2/5 (40) ](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-customer-experience/competitors/alternatives) ## Medallia Customer Experience Pricing Reviews (2) PL Peter L. Director of eCommerce CX Enterprise (\> 1000 emp.) 2/12/2026 More Options - - [Respond as Medallia Customer Experience](https://www.g2.com/survey_responses/medallia-customer-experience-review-12352616/official_response/new) "Inspiring Conference That Reignited My Change-Maker Mindset" 5/5 What do you like best about Medallia Customer Experience? This conference was a meaningful opportunity for me to realize again that I need to step up and fully embrace my role as a change maker. Up to now, I’ve been mainly focused on cost reductions, but it’s clear that a shift in strategy is necessary. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? There was nothing I could complain about. Everything was valuable. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Understanding the customer VOC and providing management with insights that lead to action. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Zack B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zack B.") ZB Zack B. Director Of Marketing Operations, CX and Product Marketing 2/11/2026 More Options - - [Respond as Medallia Customer Experience](https://www.g2.com/survey_responses/medallia-customer-experience-review-12345596/official_response/new) "Unifies Data, Powerful Analytics, But Pricey" 4/5 What do you like best about Medallia Customer Experience? I like the way that Medallia Customer Experience unifies data across multiple data streams. The dashboarding is incredibly helpful. Medallia does a really good job with building solutions that make using AI easier to resolve issues. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? I think that Medallia Customer Experience is, in general, very expensive. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? I use Medallia Customer Experience to build a more insightful NPS program. It helps me use text analytics to see reoccurring problems and unifies data across multiple streams, making AI-driven issue resolution easier and dashboarding incredibly helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite Medallia Customer Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5 (3,018) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5 (751) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5 (23,555) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-surveymonkey) ##### Categories on G2 [ Feedback Analytics ](https://www.g2.com/categories/feedback-analytics)[ Experience Management ](https://www.g2.com/categories/experience-management) ##### Explore More [ What are the most trusted field sales software by sales managers at retail based on user reviews? ](https://www.g2.com/discussions/what-are-the-most-trusted-field-sales-software-by-sales-managers-at-retail-based-on-user-reviews)[ What is the best knowledge base app for midsize companies? ](https://www.g2.com/discussions/what-is-the-best-knowledge-base-app-for-midsize-companies)[ Which financial consulting firms specialize in industry-specific cost reduction and financial performance improvement? ](https://www.g2.com/discussions/which-financial-consulting-firms-specialize-in-industry-specific-cost-reduction-and-financial-performance-improvement) [ Best options for generative AI infrastructure in the SaaS industry ](https://www.g2.com/discussions/what-are-the-best-options-for-generative-ai-infrastructure-in-the-saas-industry)[ What is the top log analysis tool for DevOps teams? ](https://www.g2.com/discussions/what-is-the-top-log-analysis-tool-for-devops-teams)[ Pros and Cons Details ](https://www.g2.com/products/medallia-customer-experience/reviews?qs=pros-and-cons) Show More [ What are the most trusted field sales software by sales managers at retail based on user reviews? ](https://www.g2.com/discussions/what-are-the-most-trusted-field-sales-software-by-sales-managers-at-retail-based-on-user-reviews)[ What is the best knowledge base app for midsize companies? ](https://www.g2.com/discussions/what-is-the-best-knowledge-base-app-for-midsize-companies)[ Which financial consulting firms specialize in industry-specific cost reduction and financial performance improvement? ](https://www.g2.com/discussions/which-financial-consulting-firms-specialize-in-industry-specific-cost-reduction-and-financial-performance-improvement) [ Best options for generative AI infrastructure in the SaaS industry ](https://www.g2.com/discussions/what-are-the-best-options-for-generative-ai-infrastructure-in-the-saas-industry)[ What is the top log analysis tool for DevOps teams? ](https://www.g2.com/discussions/what-is-the-top-log-analysis-tool-for-devops-teams)[ Pros and Cons Details ](https://www.g2.com/products/medallia-customer-experience/reviews?qs=pros-and-cons)