[ Medalli... Reviews ](https://www.g2.com/products/medallia-customer-experience/reviews) [ Medalli... Reviews ](https://www.g2.com/products/medallia-customer-experience/reviews) # Medallia Customer Experience Pricing Overview [Editedit](https://my.g2.com/medallia-customer-experience/pricings) Medallia Experience Cloud Contact Us Per Year [Contact Us](#) - Medallia Experience Cloud Show More https://www.medallia.com/pricing/?source=Marketing%20-%20Web%20Referral&utm\_campaign=G2-Website&utm\_source=G2&utm\_medium=medallia-customer-experience-profile&utm\_content=pricing&utm\_term=packages-and-pricing Medallia Customer Experience has 1 pricing edition. Pricing information for Medallia Customer Experience is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Medallia Customer Experience must be conducted with the seller. Pricing information was last updated on October 10, 2024 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 19 months ### Average Discount 10% ### Perceived Cost $$$$$ ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/02536265a07eb5fdbcd71fdc55eac000/qualtrics-customer-experience.svg "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5 (725) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform") InMoment Experience Improvement (XI) Platform 4.7/5 (314) ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) [ ![Verint Voice of the Customer](https://images.g2crowd.com/uploads/product/hd_favicon/22ac554c407190161882f247e51f3236/verint-verint-voice-of-the-customer.svg "Verint Voice of the Customer") Verint Voice of the Customer 4.2/5 (40) ](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-customer-experience/competitors/alternatives) ## Medallia Customer Experience Pricing Reviews (2) PL Peter L. Director of eCommerce CX Enterprise (\> 1000 emp.) 2/12/2026 More Options - - [Respond as Medallia Customer Experience](https://www.g2.com/survey_responses/medallia-customer-experience-review-12352616/official_response/new) "Inspiring Conference That Reignited My Change-Maker Mindset" 5/5 What do you like best about Medallia Customer Experience? This conference was a meaningful opportunity for me to realize again that I need to step up and fully embrace my role as a change maker. Up to now, I’ve been mainly focused on cost reductions, but it’s clear that a shift in strategy is necessary. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? There was nothing I could complain about. Everything was valuable. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Understanding the customer VOC and providing management with insights that lead to action. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AM Angelika M. Service delivery orchestrator Logistics and Supply Chain Small-Business (50 or fewer emp.) 9/30/2025 More Options - - [Respond as Medallia Customer Experience](https://www.g2.com/survey_responses/medallia-customer-experience-review-11750303/official_response/new) "Medallia's insights finally connected our frontline feedback to strategic action" 4/5 What do you like best about Medallia Customer Experience? Medallia helps the marketing team to tie the actual customer sentiment to specific campaign elements. We can sift feedback by the channel it is being delivered and read comments directly relating to its effectiveness, such as an email shot. This truly transformed the way we do creative asset pre-launch reviews prior to a large launch Quite another fascinating feature is that themed customer quotes are easy to extract and shared by the team during the agile sprints. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? The process of integrating our historical marketing campaign IDs so that we can analyze them was more complicated than expected. It is not a simple mapping but it involved some data preparation. Creating highly specific custom-made reports regarding the effectiveness of a campaign also required some concentration learning time to conquer. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? The major issue was to realize the effect of our thoughtful advertisement devices qualitatively. We would be able to measure clicks and conversions but never have an accurate picture of why a certain ad or email performed the way it did. Post implementation of Medallia, we are now getting direct feed-back in real-time related to the specific campaign touchpoints. A good example is that monitoring keywords communications, like after a new product announcement email, we may observe customers finding the call to action something that is not clear, or that the tone was off. This will enable us to keep on the pace to quickly test our messaging and improve on it ensuring that we come up with highly effective campaigns that connect well with the target population. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite Medallia Customer Experience Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cf0b2d5d35c4e604b0edd744db12e63c/qualtrics-strategy-research.png "Product Avatar Image") Qualtrics Strategy & Research 4.4/5 (3,017) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-strategy-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cf0b2d5d35c4e604b0edd744db12e63c/qualtrics-customer-experience.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5 (751) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5 (23,551) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-surveymonkey) ##### Categories on G2 [ Feedback Analytics ](https://www.g2.com/categories/feedback-analytics)[ Experience Management ](https://www.g2.com/categories/experience-management) ##### Explore More [ For organizations with a mix of cloud and on-prem resources, how does JumpCloud specifically bridge the gap between these environments for identity and access management without requiring complex network configurations? ](https://www.g2.com/discussions/for-organizations-with-a-mix-of-cloud-and-on-prem-resources-how-does-jumpcloud-specifically-bridge-the-gap-between-these-environments-for-identity-and-access-management-without-requiring-complex-network-configurations)[ Leading customer comms software for SaaS companies ](https://www.g2.com/discussions/leading-customer-comms-software-for-saas-companies)[ Best relational database software for tech startups ](https://www.g2.com/discussions/what-s-the-best-relational-database-software-for-tech-startups) [ Best software for managing international payrolls ](https://www.g2.com/discussions/what-s-the-best-software-for-managing-international-payrolls)[ Top-rated field service management apps ](https://www.g2.com/discussions/top-rated-field-service-management-apps)[ Pros and Cons Details ](https://www.g2.com/products/medallia-customer-experience/reviews?qs=pros-and-cons) Show More [ For organizations with a mix of cloud and on-prem resources, how does JumpCloud specifically bridge the gap between these environments for identity and access management without requiring complex network configurations? ](https://www.g2.com/discussions/for-organizations-with-a-mix-of-cloud-and-on-prem-resources-how-does-jumpcloud-specifically-bridge-the-gap-between-these-environments-for-identity-and-access-management-without-requiring-complex-network-configurations)[ Leading customer comms software for SaaS companies ](https://www.g2.com/discussions/leading-customer-comms-software-for-saas-companies)[ Best relational database software for tech startups ](https://www.g2.com/discussions/what-s-the-best-relational-database-software-for-tech-startups) [ Best software for managing international payrolls ](https://www.g2.com/discussions/what-s-the-best-software-for-managing-international-payrolls)[ Top-rated field service management apps ](https://www.g2.com/discussions/top-rated-field-service-management-apps)[ Pros and Cons Details ](https://www.g2.com/products/medallia-customer-experience/reviews?qs=pros-and-cons)