Medallia Customer Experience Pricing Overview

Pricing Insights

Averages based on real user reviews.

Medallia Customer Experience Pricing Reviews

(2)
PL
Director of eCommerce CX
Enterprise (> 1000 emp.)
"Inspiring Conference That Reignited My Change-Maker Mindset"
What do you like best about Medallia Customer Experience?

This conference was a meaningful opportunity for me to realize again that I need to step up and fully embrace my role as a change maker. Up to now, I’ve been mainly focused on cost reductions, but it’s clear that a shift in strategy is necessary. Review collected by and hosted on G2.com.

What do you dislike about Medallia Customer Experience?

There was nothing I could complain about. Everything was valuable. Review collected by and hosted on G2.com.

AM
Service delivery orchestrator
Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Medallia's insights finally connected our frontline feedback to strategic action"
What do you like best about Medallia Customer Experience?

Medallia helps the marketing team to tie the actual customer sentiment to specific campaign elements. We can sift feedback by the channel it is being delivered and read comments directly relating to its effectiveness, such as an email shot. This truly transformed the way we do creative asset pre-launch reviews prior to a large launch Quite another fascinating feature is that themed customer quotes are easy to extract and shared by the team during the agile sprints. Review collected by and hosted on G2.com.

What do you dislike about Medallia Customer Experience?

The process of integrating our historical marketing campaign IDs so that we can analyze them was more complicated than expected. It is not a simple mapping but it involved some data preparation. Creating highly specific custom-made reports regarding the effectiveness of a campaign also required some concentration learning time to conquer. Review collected by and hosted on G2.com.

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