Medallia Customer Experience Pricing Overview

Medallia's ability to listen to our problems and help innovate new solutions alone is worth the investment. This ability complements the state-of-the-art software package Medallia provides for our organization. Review collected by and hosted on G2.com.

We have experienced some reporting limitations in the past, but I know Medallia is committed to improving this service.

Their ability to consult strategically long-term could be enhanced. Review collected by and hosted on G2.com.

The thing that stands out for Medallia Customer Experience is that it combines customer feedback from different channels into a single dashboard. It is easier for us to find out the trends and take action on them. One instance is that we could spot a common problem with our delivery service and set it right, that will positively enhance our customer satisfaction scores. Also, the customizable surveys are a game changer. This helps us to ask questions that are relevant for a particular customer segment, to give us the most relevant information. Review collected by and hosted on G2.com.

Learning curve can be a little steep for newbie especially as the interface can be overwhelming. I wish it would be easier for new users to get a feeling about what it is they’re signing up for with more intuitive on boarding tutorials. In addition, the reporting features feel a bit clunky, while at the same time they’re powerful. Time consuming is that, many times, we need to customize reports to adapt to the way we need, more saving steps than is necessary. Review collected by and hosted on G2.com.