Resonate CX Reviews & Product Details

While I value all the features of the platform, I am particularly impressed by its strong focus on customer sentiment. Working within the care sector, it is essential that we actively listen to parents’ needs—recognising that those needs can evolve rapidly. The platform enables us to respond with agility, adjusting both our focus and our communication as expectations change.

The ability to maintain clear oversight across the organisation—whether at regional level, cluster level, leadership groups, or individual sites—supports both efficient high-level reviews and more targeted, site-specific support where required.

We use the platform not only to identify opportunities for improvement across the organisation and within individual centres, but equally to recognise and celebrate the positive, affirming feedback received by our teams.

The implementation process was seamless, and embedding the system into our daily operational rhythms was straightforward.

Introducing the expectation of daily engagement and a 24-hour timeframe to “close the loop” initially felt ambitious. However, this discipline has proven to be a key driver of the platform’s success.

By setting clear expectations from the outset, we achieved full adoption across the business. The consistent, timely follow-up has strengthened accountability, enhanced responsiveness to parents, and ensured the platform delivers meaningful, measurable impact.

The integration with Google Reviews has been truly transformative. Parents are often time-poor and, even when they genuinely value your service, may not prioritise leaving a public review. The ability for them to complete a survey and seamlessly opt to publish a Google review at the same time significantly reduces friction in the process.

This functionality not only increases the volume and visibility of authentic feedback, but also strengthens our online reputation, enhances credibility within the community, and supports prospective families in making informed decisions.

The customer support provided at implementation was particularly valuable, ensuring the team developed a strong understanding of how to maximise the platform’s capabilities from the outset.

It now forms an integral part of our KPI reporting, and seeing each centre’s NPS score increase month on month is both rewarding and motivating. Review collected by and hosted on G2.com.

There is not a single feature of the platform that I do not value. Its continuous updates consistently enhance efficiency, making the review and analysis of information increasingly streamlined over time. Review collected by and hosted on G2.com.

Resonate CX gives Clark Rubber real-time visibility into customer feedback across our entire store network. The dashboard is intuitive and easy to navigate, making it simple to move from a national overview down to individual stores and then drill into verbatim customer comments to understand the story behind the data.

The integration with Google Reviews has delivered tangible results by driving a significant increase in review volume and contributing to a 0.2 uplift in our overall star rating. The AI capabilities also help us quickly identify the root causes behind both positive and negative experiences, so we can focus on meaningful operational improvements.

Implementation was smooth and well supported. Our Customer Success Manager, Vereen, guided us through every step of the process and continues to provide exceptional ongoing support. Vereen has been highly responsive, proactive, and available whenever needed, helping ensure we maximise value from the platform. We couldn’t be happier with the level of partnership and service we’ve received. Review collected by and hosted on G2.com.

Resonate CX provides extensive data touchpoints and strong reporting capabilities, which are powerful, but it has taken time for us to fully understand how to best leverage these features within our business. As a national retail network, integrating the platform into day-to-day operations has required ongoing refinement and adjustment.

The process of closing the loop—particularly where responsibility sits with individual stores—has also been challenging. At times, this has led to customer feedback being missed while store operators build familiarity with, and engagement in, the platform. Achieving consistent adoption across the network has taken time, and ensuring store teams use the system proactively remains an ongoing area of focus for us. Review collected by and hosted on G2.com.

I use Resonate CX to obtain real-time feedback from our clients, which is very useful in understanding what we do well and where we can improve. The reporting element of Resonate is quite helpful, making the previously manual and time-consuming feedback process much more efficient. I appreciate the function of being able to view feedback separately for our two brands. It's great that the Resonate team is friendly and genuinely interested in creating a platform that works for us as a company. Also, Resonate is integrated with OfficeRND to pull client info for surveys. I also found the initial setup brilliant, as the team was keen to meet our needs. Review collected by and hosted on G2.com.

Nothing at this stage, very happy with the platform and see the value in it. Review collected by and hosted on G2.com.

I love how easy it is to navigate through everything with Resonate CX and the visibility of the system. I appreciate being able to see how I'm progressing, which has made my quality improvement a lot easier. For someone new to the system, it's great to navigate easily without needing too much guidance from experienced people; that's a big plus for me. The visibility of the system is very clear and bold, and being able to see the ratings and feedbacks is amazing compared to other ones I've used. The initial setup was so easy; I just logged in, put my password, and I was able to see everything. The dashboard and the normal view are easy to navigate. Everything about it is just great. Review collected by and hosted on G2.com.

Not at this point . Very happy with the platform Review collected by and hosted on G2.com.

I appreciate how Resonate CX effectively transforms customer feedback into clear, actionable insights, which we can quickly implement to resolve issues with the customer and work on improving our customer experience. It's incredibly valuable because it allows us to swiftly understand the root causes of customer issues and take meaningful actions. This capability helps us not only resolve problems promptly but also identify patterns or trends that highlight broader opportunities for improvement within our business. Additionally, Resonate CX's design streamlines our process for tracking, prioritizing, and acting on customer feedback, making it easier for us to close the loop with customers and demonstrate improvements to the business. Furthermore, the initial setup process was very easy, which made our transition seamless. Compared to our previous tool, Ask Nicely, which provided basic and unsolicited feedback collection, Resonate CX offers more real-time and actionable insights rather than just customer verbatim, greatly enhancing our capabilities. Review collected by and hosted on G2.com.

I feel that Resonate CX could improve by offering customizable alerts or notifications to ensure that high-priority issues are flagged more proactively. Review collected by and hosted on G2.com.

I find Resonate CX easy to use and appreciate that it has been tailored to our needs. It looks professional to our clients and members. The team is very friendly and knowledgeable. The communication with the team has been great, with regular calls making it feel like they genuinely want to support us. Additionally, the platform provides us with valuable information like the NPS score, helping us be proactive in resolving issues, understanding client and member perspectives, and assisting with renewals. Review collected by and hosted on G2.com.

nothing to add here Review collected by and hosted on G2.com.

I use Resonate CX to track our NPS score and client feedback. I like that it takes away the manual work of putting together feedback surveys and spares us hours of going through spreadsheets. The ease of use is great because it makes it manageable to action client feedback. The initial setup was super simple, thanks to the team. Review collected by and hosted on G2.com.

I find the interface itself a bit challenging, but I think it's because I am new to the platform and just getting to grips with it myself. Review collected by and hosted on G2.com.

Resonate integrates directly with our CRM to make the set up process easy. The customer support team are always available and on hand to support and our Account Manager has been especially helpful. We've found the process easy to work around our day to day systems, and now managing member feedback is super straightforward. Review collected by and hosted on G2.com.

You cannot send emails from the software, this makes the process slightly clunky when replying to feedback. Review collected by and hosted on G2.com.

Resonate is quite user-friendly and simple to navigate. I appreciate that it allows us to view the sentiments of those who are receiving the service. I also value the fact that they gather a sample from the population and generate a report based on parents' feedback. This provides the centre with a valuable opportunity to address our weaknesses and build on our strengths. Review collected by and hosted on G2.com.

I believe Resonate could improve by increasing the number of samples included in the survey for our centre. At the moment, there are many themes being generated that I find unnecessary. Also, I miss the previous format, where I could easily view the percentage or score for relationships and onboarding simply by selecting the program names. That information used to be displayed directly. Review collected by and hosted on G2.com.

I find Resonate CX to be incredibly intuitive and easy to use, which makes it straightforward to break down complex tasks and data. The setup process was not difficult at all, which implies it is user-friendly right from the start. The software is good at providing clear and actionable feedback, which significantly aids my workflow. I particularly appreciate its data selection capabilities, allowing me to get a clear picture of the performance of different centers and understand where they may be struggling. This enables more informed decision-making and efficient planning. Additionally, the graphs and different ways of analyzing information are really useful for creating effective plans, which enhances productivity. Overall, these features contribute to a positive experience, making me open to the possibility of continuing to use it in the future. Review collected by and hosted on G2.com.

I dislike the scoring system in Resonate CX. Our center managers are frustrated that an eight is considered a low score. They believe that ratings of seven and below should be considered low, while an eight should be regarded as high. This discrepancy in scoring metrics causes dissatisfaction and affects the perceived performance review outcomes. Review collected by and hosted on G2.com.