---
title: Resonate CX Reviews
meta_title: 'Resonate CX Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 511 reviews by the users' company size, role or industry
  to find out how Resonate CX works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 511
  scale: '5'
date_modified: '2026-09-29'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Resonate CX Reviews
**Vendor:** Resonate Solutions  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 511  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About Resonate CX
Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact.



## Resonate CX Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users appreciate the **ease of use** of Resonate CX, finding it efficient for viewing reports and trends. (114 reviews)
- Users find Resonate CX to be a **helpful management tool** , enhancing team training and providing valuable insights. (105 reviews)
- Users appreciate the **efficient feedback management** of Resonate CX, enabling significant improvements in customer experience and retention. (97 reviews)
- Users value the **impactful customer feedback** from Resonate CX, enhancing their ability to improve customer experiences effectively. (94 reviews)
- Users appreciate the **quick insights generation** of Resonate CX, enabling them to identify improvement areas effectively. (40 reviews)
- Visibility (38 reviews)
- Intuitive (36 reviews)
- Users value the **ease of data access and insightful reporting** that drives improvement and transparency in services. (31 reviews)
- Navigation Ease (31 reviews)
- Users praise the **exceptional and prompt customer support** from Resonate CX, enhancing their experience and service evaluation. (29 reviews)

**What users dislike:**

- Users express frustration over **scoring system issues** that lead to inaccurate score representation despite positive experiences. (43 reviews)
- Users face challenges with **inadequate feedback** due to delays and irrelevant responses impacting score improvement. (29 reviews)
- Users face challenges with **reporting issues** as false claims affect NPS and some stats are not live. (19 reviews)
- Users express concerns over **survey issues** , highlighting a need for more transparency and constructive feedback mechanisms. (18 reviews)
- Users find the interface **not intuitive** , leading to confusion with navigation and data relevance on Resonate CX. (17 reviews)
- Users find it **difficult to manage accidental bad reviews** , which can negatively impact their overall scores. (16 reviews)
- Limitations (12 reviews)
- Platform Issues (11 reviews)
- Missing Features (10 reviews)
- Not User-Friendly (10 reviews)

## Resonate CX Reviews
  ### 1. Resonate CX Turns Supporter Feedback Into Actionable Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Minahil A. | Supporter Experience Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 12, 2026

**What do you like best about Resonate CX?**

What I like best about Resonate CX is that it helps us understand not just what our supporters think, but why they feel that way. The combination of ongoing feedback, verbatim comments, and actionable insights allows us to make informed decisions that improve the supporter experience and strengthen supporter relationships.

**What do you dislike about Resonate CX?**

What I dislike most about Resonate CX is that insights don't always automatically translate into action. The platform helps us understand supporter sentiment and identify trends, but it still requires time and effort from teams to interpret the findings, prioritise opportunities, and implement improvements. I'd also like to see even deeper analysis from smaller response volumes so we can be more confident that feedback reflects our wider supporter base.

**What problems is Resonate CX solving and how is that benefiting you?**

Resonate CX is solving the challenge of understanding supporter sentiment in a structured and actionable way. Previously, feedback came from multiple sources and provided only a partial view of the supporter experience. Resonate brings this feedback together, helping us understand not just what supporters think, but why they feel that way. This benefits us by providing ongoing insights into supporter sentiment, identifying opportunities to improve supporter journeys, and enabling more informed decisions that strengthen trust, loyalty, and supporter retention.

  ### 2. Resonate Feedback

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nick G. | Head of Sales, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** December 03, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Resonate CX?**

Resonate provides great visibility & easy to use process to navigate & manage trends from our customer base.
The best part of Resonate is the pro active Retention focus of your customer buy seeing the risk any potential churn by actioning strategies to support & manage Churn risk. Love the Product!

**What do you dislike about Resonate CX?**

SMS functionality would be helpful & we will look to Invest in this area to create an even higher response rate %

**What problems is Resonate CX solving and how is that benefiting you?**

Potential Customer Churn - It is a pro active Customer retention tool at it's best & drives the visibility to help manage the risks better.

  ### 3. Simple Interface, Powerful Dashboards That Deliver Business Clarity

**Rating:** 4.5/5.0 stars

**Reviewed by:** Adam H. | General Manager - Brisbane, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 23, 2026

**What do you like best about Resonate CX?**

The simplicity of the interface, and yet the power of the insight and dashboards to deliver clarity right across our business is perfect

**What do you dislike about Resonate CX?**

Not necessarily a negative per se - but there are some customised dashboard elements I would like to instil, but system limitations restrict some specifics. Not a showstopper, but a little bit more flexibility here to our unique needs would round out a perfect solution

**What problems is Resonate CX solving and how is that benefiting you?**

A simple and timely solution was paramount (and achieved), that we could then clearly and visually beam across the whole business. In doing this we have successfully helped elevate a customer centric mindset across a traditionally asset focused industry

  ### 4. It is a great experience using resonate!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** January 28, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Resonate CX?**

Resonate is very user-friendly and easy to navigate. I appreciate that it lets us see the sentiments of the people receiving the service. I also value that they collect a sample from the population and produce a report based on parents’ feedback. This gives the centre a valuable opportunity to identify our weaknesses, address them, and build on our strengths.

**What do you dislike about Resonate CX?**

I believe Resonate could improve by increasing the number of samples included in the survey for our centre. At the moment, there are many themes being generated that I find unnecessary. Also, I miss the previous format, where I could easily view the percentage or score for relationships and onboarding simply by selecting the program names. That information used to be displayed directly.

**What problems is Resonate CX solving and how is that benefiting you?**

This tool allows us to better understand the overall mood and feelings of the families who receive our service. It helps us gauge their sentiment and stay attuned to their needs.

  ### 5. Resonate Makes It Easy to Spot What’s Working and Where to Improve

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tarryn R. | Area Supervisor, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 23, 2026

**What do you like best about Resonate CX?**

As an Area Supervisor, Resonate really helps me understand what’s working well in my area and across the centres under it. I use this feedback to share with my centre teams what they’re doing really well, as well as the areas where they can improve.

**What do you dislike about Resonate CX?**

Nothing specific to report. Everything seems to be okay and is working well so far.

**What problems is Resonate CX solving and how is that benefiting you?**

It offers me transparency regarding what our patients experience at collection centers.

  ### 6. Clear, Actionable Customer Insights at Scale—With First-Class Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matthew Richard  W. | Presenter/Facilitator for 'Fleet St. at the CAT', Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 04, 2026

**What do you like best about Resonate CX?**

What stands out most for us at Clark Rubber is how Resonate CX turns customer feedback into something genuinely usable. Instead of wading through endless survey comments or relying on guesswork, the platform gives us clear, prioritised insights that our teams can act on straight away. 

For a multi‑site retail environment, that clarity is invaluable. We can instantly see what’s driving satisfaction or frustration at individual stores, which themes are emerging across the network, and where operational improvements will have the biggest impact. Just as importantly, we can track how the changes we make influence customer sentiment in real time.

The AI‑driven summaries are a real breakthrough. They cut through thousands of comments and highlight patterns we simply wouldn’t catch manually. Our store managers don’t need to be data analysts — they get straightforward, actionable direction they can implement on the floor the same day. The platform itself is intuitive, fast, and easy to integrate into our existing systems, which means feedback flows in automatically without adding extra admin.

And speaking of CX, the support we receive from the Resonate team — especially our Customer Success Manager, Vereen — is genuinely first class. It’s rare to work with a partner who is this proactive, responsive, and invested in our success. Vereen doesn’t just answer questions; she anticipates what we’ll need, helps us interpret insights in context, and makes sure we’re getting full value from the platform. That level of partnership has made a huge difference in how quickly and confidently we can act on the data.

In short, Resonate CX gives us clarity, speed, and confidence. It helps us understand our customers at scale and empowers our teams to deliver a consistently better experience across every store, backed by a support team that feels like an extension of our own.

**What do you dislike about Resonate CX?**

The main challenge we’ve faced hasn’t been with the platform itself, but with getting our stores into the habit of consistently closing the loop. It took time for teams to understand the process, build it into their routines, and feel confident navigating the system. Early on, that created some frustration simply because it was a new workflow and required a shift in behaviour at store level. It continues t be a challenge with some of our stores.

If anything, the notifications stores receive could be more urgent and clearer so that the loop gets closed in time. When stores are busy, messages that don’t stand out can easily be missed, which slows down the process. Stronger, more attention‑grabbing alerts would help reinforce the importance of responding quickly.

That said, it has been getting noticeably easier as our teams become more familiar with the platform. The support we’ve received from Resonate — particularly around onboarding stores, reinforcing best practices, and helping us streamline the process — has been excellent. With their guidance, what started as a learning curve is now becoming part of our normal rhythm, and stores are far more comfortable closing the loop consistently and on time.

**What problems is Resonate CX solving and how is that benefiting you?**

Resonate CX has helped us bridge a long‑standing gap between the feedback we were collecting and the insights we actually needed to improve the customer experience. Previously, we had plenty of comments coming in but no reliable way to understand the patterns behind them or identify which issues were having the biggest impact across our stores. Resonate has changed that completely. It gives us a clear view of what customers are experiencing, why it matters, and where we should focus our attention to lift performance.

One of the most valuable shifts has been the way it supports timely, meaningful follow‑up with customers. By centralising feedback and making the process more structured, our stores are now able to respond faster and more consistently, which has strengthened trust and improved the overall customer journey. That improvement has flowed through to our online presence as well — we’ve seen a genuine uplift in our Google rankings as customer sentiment improves and our responsiveness becomes more visible.

The platform has also helped us align the entire network around the same priorities. Instead of each store interpreting feedback in its own way, we now have a shared understanding of what customers are telling us and a clear path for acting on it. Combined with the ongoing support from Vereen and the Resonate team, we’ve been able to embed these practices in a way that’s sustainable and genuinely beneficial for both our customers and our business.

  ### 7. Easy Navigation and Clearly Organized Reviews

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Fishery | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 28, 2026

**What do you like best about Resonate CX?**

It’s easy to navigate the page, and the reviews are clearly separated, which makes it simple to see what we’re doing well and what we need to improve.

**What do you dislike about Resonate CX?**

7 and 8 should be the same as 9 and 10 for promoters, and they should not include reviews that aren’t influenced by the store or the team members, but by a third party.

**What problems is Resonate CX solving and how is that benefiting you?**

By seeing the results, we can clearly identify which areas we should focus on more.

  ### 8. Resonate: Easy to Navigate and Straightforward to Use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Hugh K. | Front Office Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 11, 2026

**What do you like best about Resonate CX?**

Resonate is a great platform, easy to navigate and straightforward to use

**What do you dislike about Resonate CX?**

It would be fantastic to have an external QR code or link that could be easily shared with guests to encourage feedback and increase response rates, which the team are kindly investigating.

It would also be helpful to have separate Open and Closed response tabs, making it easier to filter and identify reviews that do or don’t require a response.

**What problems is Resonate CX solving and how is that benefiting you?**

They are looking into an external QR code or link which would promote more responses resulting in each response weighing less heavily on our NPS scores

  ### 9. Great for Acting on Patient Feedback and Driving Corrective Actions

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maja W. | Collections Manager NSW and ACT, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 02, 2026

**What do you like best about Resonate CX?**

To action patient feedback for ACL Pathology. Follow up pending Resonates and conduct corrective actions where required. Also review positive feedback and communicate to collections staff.

**What do you dislike about Resonate CX?**

no nothing is required, all good at the moment

**What problems is Resonate CX solving and how is that benefiting you?**

Review patient data across NSW and ACT, update ACCs data (closed and add) etc. The text analytics feature gives me an overview of the patient verbatim beyond the NPS score.

  ### 10. Easy Reporting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 20, 2026

**What do you like best about Resonate CX?**

Easy to build customer satisfaction reports and track what is happening in real time.

**What do you dislike about Resonate CX?**

Some reporting is limited. For example, it would be great to have a month to month report to track our progression of google review amount and star ratings to see how we are progressing. I can still pull the data but not as seamlessly

**What problems is Resonate CX solving and how is that benefiting you?**

Google review monitoring has improved, and we can now get a bird’s-eye view of what our families are saying. From there, we’re able to quickly act on items, which is saving us time.

  ### 11. Great Customer Insights That Drive Performance Improvements

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jayden  D. | Assistant Store Manager, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 03, 2026

**What do you like best about Resonate CX?**

It gives us insight into our customers’ thoughts and highlights opportunities to improve performance.

**What do you dislike about Resonate CX?**

The rating system could be reviewed, and it should be made compulsory to leave a comment when submitting a rating.

**What problems is Resonate CX solving and how is that benefiting you?**

It has provided us with relevant information about customer service skills in-store, as well as the training required to improve our knowledge of the products.

  ### 12. Easy to Use and Great for Building Team Strengths and Morale

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brooke C. | Centre Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 10, 2026

**What do you like best about Resonate CX?**

It’s easy to use. It helps us understand the areas that still need to become strengths, and it supports team morale.

**What do you dislike about Resonate CX?**

Currently not having other members of my CLT with access to support the feedback on the floor.

**What problems is Resonate CX solving and how is that benefiting you?**

Team Morele, parents have grievances in areas that aren’t highlighted on a day-to-day basis.

  ### 13. User-Friendly Platform with Exceptionally Responsive Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Craig M. | Head of Client Experience, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 03, 2026

**What do you like best about Resonate CX?**

The platform is very user-friendly, and the team (Aish, Andhika, and the tech team) is highly responsive. They consistently go out of their way to help with all of our questions and requests, and the support has been excellent.

**What do you dislike about Resonate CX?**

I’d love to be able to see both the total number of responses and the response rate (relative to sends) on the dashboard/leaderboard.

**What problems is Resonate CX solving and how is that benefiting you?**

It provides us with an always-on client insight programme, helping ensure we capture feedback consistently and on an ongoing basis.

  ### 14. Intuitive, Feedback-Driven, But Needs Language Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Melissa J. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 12, 2026

**What do you like best about Resonate CX?**

I find Resonate CX user-friendly in my role as a center manager because I can look at all areas of data easily. It has clear sections to locate all feedback, and the dashboard is clear and specific. The initial setup was also very easy.

**What do you dislike about Resonate CX?**

I have a lot of families who do not speak any or very minimal English, so when they get sent the survey, the scoring system is unclear, and they may choose a 1 score as they see that as good. Or they start the survey then get interrupted and push the wrong button, or it’s completed before they are ready.

**What problems is Resonate CX solving and how is that benefiting you?**

I use Resonate CX to gauge parent satisfaction and identify improvement areas. It’s user-friendly, with clear sections for feedback and a specific dashboard for data insights.

  ### 15. Brilliant Customer Insight Tool but comes with limitations

**Rating:** 3.5/5.0 stars

**Reviewed by:** Ross S. | Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** March 26, 2026

**What do you like best about Resonate CX?**

Customer feedback provides direct, honest insight into what the business is doing well and where improvements may be needed.
Responding to feedback is important to customers, as it shows that we are listening and that we value their views.
It helps the business make decisions based on data, insight and evidence, rather than relying on anecdotal feedback alone.

**What do you dislike about Resonate CX?**

The volume of feedback received is relatively low, typically around 10–20%, which means it may not always reflect the experience of the wider customer base.
Excluding scores of 7 and 8 can limit transparency, as many people would still consider 8 out of 10 to represent a positive experience.
Some customers may believe their feedback is being given confidentially and may not expect to be contacted directly by centre teams to discuss it.
Perceptions of what is “good” or “bad” are subjective and can vary significantly from one customer to another.
Some negative feedback relates more to brand-level or head office processes, which may sit outside the control of centre teams and be difficult for them to resolve directly.

**What problems is Resonate CX solving and how is that benefiting you?**

CX gives us valuable insight into how customers experience our business. It helps us understand what we are doing well, while also highlighting where we need to improve.

As with most businesses, our people are our greatest strength, but they can also be where inconsistency is felt most by customers. That is why continuing to support and develop our teams is so important.

With this in mind, we are investing in our onboarding process for new families as a key priority for the year ahead, helping us create a stronger and more consistent experience from the very beginning.

  ### 16. Clear Centre Overview and Easy Parent Feedback Responses

**Rating:** 5.0/5.0 stars

**Reviewed by:** Avileshni Sharma K. | Centre Manager, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 11, 2026

**What do you like best about Resonate CX?**

I’m able to see feedback from parents and respond to it. It gives me a clear overview of the centre—what we’re doing well and which areas we need to look into and improve.

**What do you dislike about Resonate CX?**

So far, I’m happy with how we’re getting a reasonable response.

**What problems is Resonate CX solving and how is that benefiting you?**

It shows us which areas we need to work on and what’s already working well for the community. The dashboard also gives us a clear overview of the feedback, whether it’s positive or negative.

  ### 17. G2 review for Resonate

**Rating:** 5.0/5.0 stars

**Reviewed by:** Suniti P. | Customer Experience - Support Consultant, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** March 24, 2026

**What do you like best about Resonate CX?**

What I like best about Resonate CX is how it provides clear, real-time insights into family feedback, making it easier to identify trends, address concerns quickly, and improve overall service quality.

**What do you dislike about Resonate CX?**

Resonate CX is a great tool for capturing real-time family feedback and helping us identify key trends quickly. At times, navigating the platform or extracting specific reports can be a bit time-consuming, particularly when looking for service-level insights. That said, the value it provides in helping us act proactively and improve the family experience makes it an essential tool for our teams.

**What problems is Resonate CX solving and how is that benefiting you?**

Resonate CX addresses the difficulty of capturing and acting on family feedback in a consistent and meaningful way. It highlights key segments like fence sitters, potential churners, and advocates, enabling us to prioritise follow-ups and close the loop effectively. This benefits us by improving retention, increasing satisfaction, and helping teams make more informed decisions.

  ### 18. Insightful Data That Drives Informed Decisions

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 17, 2026

**What do you like best about Resonate CX?**

Resonate CX has become an invaluable tool for our organization. The platform gives us a consistent, real-time understanding of the experiences and perspectives of the families we serve, allowing us to identify trends, address concerns proactively, and recognize areas where we are excelling. The survey process is seamless for families, and the actionable insights generated by the software help us make informed decisions that strengthen customer satisfaction and retention. Resonate CX has enabled us to be more responsive, data-driven, and connected to the needs of our families, making it an essential part of our customer experience strategy.

**What do you dislike about Resonate CX?**

There are no downsides to using Resonate CX.  The investment in time pays dividends when it comes to the value of the actionable insights.

**What problems is Resonate CX solving and how is that benefiting you?**

Resonate CX identifies opportunities for improvement or enhancement of our services, allowing us to continually evolve and exceed our clients' expectations.

  ### 19. Makes It Easy to Gather Parent Information and Drive Changes for us gaining parent feedback.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Reetha P. | Center Manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 28, 2026

**What do you like best about Resonate CX?**

I use it to retrieve information from parents and to work through what needs to be changed.
This also allows me to support the center as it enables us to reflect on our teaching practice and get to know areas of improvement.

**What do you dislike about Resonate CX?**

I don’t have any concerns, and I’m very happy with the system as it is right now.
I actually am fine with our system at the moment.

**What problems is Resonate CX solving and how is that benefiting you?**

Connecting with our parents through this app has been really great, and it’s made staying in touch feel much easier.
This information has allowed our center to make connection with our family and address issues of concern and delight with us celebrating positive feedback.

  ### 20. Easy to Use with a Friendly UI and Responsive Support—Plus Rock-Solid Uptime

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 28, 2026

**What do you like best about Resonate CX?**

Easy to use, responsive customer service, and a friendly UI. No downtime.

**What do you dislike about Resonate CX?**

AI Analytics is very limited, and pricing can jump at contract renewal unless you lock in a long-term contract.

**What problems is Resonate CX solving and how is that benefiting you?**

It helps capture and monitor the voice of customers, while also giving them an easy channel to submit complaints.

  ### 21. Powerful Analytics in Clockwise to Uncover Strengths and Improve Performance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Giovanna Tayú Z. | Assistant General Manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** April 16, 2026

**What do you like best about Resonate CX?**

After my call with Troy I discover that there is so many analytic tools that we can use to improve our performance here in Clockwise. If used correctly it stores the data in many categories that help us to  understand our flaws and strengths

**What do you dislike about Resonate CX?**

I do no tlike the way they categorize the points that affect our NPS, especially since our members also seem to need a bit of guidance on how to rate their experience with us.

**What problems is Resonate CX solving and how is that benefiting you?**

Since I do not have much time navigating in Resonate so far (1 1/2 months) I would say that after my call with Troy earlier today Resonate will help me to build a strategy for my Team on our weak points and help to improve ourselves in the future.

  ### 22. Customer Sentiment Insights That Help Us Pivot and Celebrate Team Wins

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jenni G. | Chief Network Officer - Operations (Mature + Greenfield centres + Growth), Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 27, 2026

**What do you like best about Resonate CX?**

While I value all the features of the platform, I am particularly impressed by its strong focus on customer sentiment. Working within the care sector, it is essential that we actively listen to parents’ needs—recognising that those needs can evolve rapidly. The platform enables us to respond with agility, adjusting both our focus and our communication as expectations change.

The ability to maintain clear oversight across the organisation—whether at regional level, cluster level, leadership groups, or individual sites—supports both efficient high-level reviews and more targeted, site-specific support where required.

We use the platform not only to identify opportunities for improvement across the organisation and within individual centres, but equally to recognise and celebrate the positive, affirming feedback received by our teams.

The implementation process was seamless, and embedding the system into our daily operational rhythms was straightforward. 

Introducing the expectation of daily engagement and a 24-hour timeframe to “close the loop” initially felt ambitious. However, this discipline has proven to be a key driver of the platform’s success.

By setting clear expectations from the outset, we achieved full adoption across the business. The consistent, timely follow-up has strengthened accountability, enhanced responsiveness to parents, and ensured the platform delivers meaningful, measurable impact.

The integration with Google Reviews has been truly transformative. Parents are often time-poor and, even when they genuinely value your service, may not prioritise leaving a public review. The ability for them to complete a survey and seamlessly opt to publish a Google review at the same time significantly reduces friction in the process.

This functionality not only increases the volume and visibility of authentic feedback, but also strengthens our online reputation, enhances credibility within the community, and supports prospective families in making informed decisions.

The customer support provided at implementation was particularly valuable, ensuring the team developed a strong understanding of how to maximise the platform’s capabilities from the outset.

It now forms an integral part of our KPI reporting, and seeing each centre’s NPS score increase month on month is both rewarding and motivating.

**What do you dislike about Resonate CX?**

There is not a single feature of the platform that I do not value. Its continuous updates consistently enhance efficiency, making the review and analysis of information increasingly streamlined over time.

**What problems is Resonate CX solving and how is that benefiting you?**

The platform provides early insight into parents’ pain points. We use this data alongside other key business metrics to build a complete set of business insights and an overall view of what’s happening. The customer’s “voice” can then be used as the foundation for daily or weekly communications with customers.

  ### 23. Quick, Insightful Surveys with Flexible Setup and Reporting

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 20, 2026

**What do you like best about Resonate CX?**

Temperature of how people are feeling, EPNS by setting, role, tenure<br>Automated reminders to complete<br>Verbatim to explore and understand<br>Easy and quick to complete<br>Set up and implementation is straightforward<br>Enable us to adapt frequency of surveys shared

**What do you dislike about Resonate CX?**

As yet no automated action feature to support managers with what they need to do next following survey data and verbatim.

**What problems is Resonate CX solving and how is that benefiting you?**

It enables us to see cohorts of people who are promoters, neutral, or disengaged, and helps us understand which drivers need to be addressed.<br>We have already made many changes based on these metrics and feedback from our people

  ### 24. A powerful, well-supported Voice of Customer platform delivering measurable impact for Clark Rubber.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matthew G. | General Manager Retail Operations, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 22, 2026

**What do you like best about Resonate CX?**

Resonate CX gives Clark Rubber real-time visibility into customer feedback across our entire store network. The dashboard is intuitive and easy to navigate, making it simple to move from a national overview down to individual stores and then drill into verbatim customer comments to understand the story behind the data.

The integration with Google Reviews has delivered tangible results by driving a significant increase in review volume and contributing to a 0.2 uplift in our overall star rating. The AI capabilities also help us quickly identify the root causes behind both positive and negative experiences, so we can focus on meaningful operational improvements.

Implementation was smooth and well supported. Our Customer Success Manager, Vereen, guided us through every step of the process and continues to provide exceptional ongoing support. Vereen has been highly responsive, proactive, and available whenever needed, helping ensure we maximise value from the platform. We couldn’t be happier with the level of partnership and service we’ve received.

**What do you dislike about Resonate CX?**

Resonate CX provides extensive data touchpoints and strong reporting capabilities, which are powerful, but it has taken time for us to fully understand how to best leverage these features within our business. As a national retail network, integrating the platform into day-to-day operations has required ongoing refinement and adjustment.

The process of closing the loop—particularly where responsibility sits with individual stores—has also been challenging. At times, this has led to customer feedback being missed while store operators build familiarity with, and engagement in, the platform. Achieving consistent adoption across the network has taken time, and ensuring store teams use the system proactively remains an ongoing area of focus for us.

**What problems is Resonate CX solving and how is that benefiting you?**

Resonate CX has helped Clark Rubber centralise customer feedback and take action across our entire store network in real time. It provides clear visibility into performance trends, as well as the underlying drivers of customer satisfaction and dissatisfaction, which supports more informed decision-making at both the national and store level.

The integration with Google Reviews has strengthened our online reputation by increasing review volume and contributing to a 0.2 uplift in our star rating. With the ability to drill into verbatim feedback and use AI-driven insights, we can identify and address issues faster, while prioritising the improvements that have the greatest impact on the customer experience.

  ### 25. Resonate Transformed Our NPS with Seamless, Invaluable Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jaikrishna M. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 01, 2026

**What do you like best about Resonate CX?**

Resonate has truly been transformative for our company's Net Promoter Score. Mr. Troy's assistance throughout the process of explaining the platform was invaluable, and the overall experience was seamless and highly convenient.

**What do you dislike about Resonate CX?**

We are pleased with the experience and so smooth.

**What problems is Resonate CX solving and how is that benefiting you?**

It helps to understand the client's problem. And motivates us to resolve

  ### 26. A Helpful Tool for Customer Feedback

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 03, 2026

**What do you like best about Resonate CX?**

I really value the support we receive from the Resonate CX team. They’re always helpful, responsive and happy to work with us to find solutions and improve how we use the platform.

**What do you dislike about Resonate CX?**

There are a few areas that could be more straightforward and some processes can require a little extra support, but the team are always helpful when we have questions.

**What problems is Resonate CX solving and how is that benefiting you?**

Resonate CX helps us collect and understand feedback from our families, giving us better visibility of their experience and helping us identify areas where we can improve.

  ### 27. Consistent Performance Feedback with Quantifiable NPS Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Louise E. | Relationship Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 04, 2026

**What do you like best about Resonate CX?**

Consistent performance feedback from the team, analysing verbatim and response data, quantifiable NPS Score

**What do you dislike about Resonate CX?**

Pricing is challenging to maintain from a Not for Profit perspective, requires business cases etc to board and directors.

**What problems is Resonate CX solving and how is that benefiting you?**

Ability to filter any concerns directly with the organization or client, rather than by word of mouth. Resonate gives us a full customer.

  ### 28. Great system

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** March 20, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Resonate CX?**

Resonate is a great way to get feedback from our customers and employees without the feedback being all at the one time. I absolutely feel this program is a great driver for our quality improvement

**What do you dislike about Resonate CX?**

Was only that you needed to go respond to families outside the portal, but they are working on this as an improvment

**What problems is Resonate CX solving and how is that benefiting you?**

Its assisting us in finding out small niggles our team have, before they become big issues. We are able to have more open and transparent communication with our team

  ### 29. Invaluable Customer Feedback That Turns Promoters into Advocates

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michelle M. | Business Development Representative, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 22, 2026

**What do you like best about Resonate CX?**

The feedback we receive on our services is invaluable. What our customers tell us is essential for improving our service offerings, and I especially appreciate how our promoters often go on to become genuine advocates.

**What do you dislike about Resonate CX?**

Understanding the relationship model has been challenging for me.

**What problems is Resonate CX solving and how is that benefiting you?**

Feedback from our training team has saved us many, many hours of labor!

  ### 30. Revolutionized Our Client Feedback Process

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jamie L.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** January 22, 2026

**What do you like best about Resonate CX?**

I use Resonate CX to obtain real-time feedback from our clients, which is very useful in understanding what we do well and where we can improve. The reporting element of Resonate is quite helpful, making the previously manual and time-consuming feedback process much more efficient. I appreciate the function of being able to view feedback separately for our two brands. It's great that the Resonate team is friendly and genuinely interested in creating a platform that works for us as a company. Also, Resonate is integrated with OfficeRND to pull client info for surveys. I also found the initial setup brilliant, as the team was keen to meet our needs.

**What do you dislike about Resonate CX?**

Nothing at this stage, very happy with the platform and see the value in it.

**What problems is Resonate CX solving and how is that benefiting you?**

I use Resonate CX to get real-time feedback from clients, which helps reduce manual and time-consuming processes. It aids in development by highlighting improvement areas and supports renewal conversations by identifying client concerns.

  ### 31. Deep, Actionable Customer Feedback That Drives Next Steps

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris O. | General Manager, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** March 24, 2026

**What do you like best about Resonate CX?**

They don’t just provide survey data; they deliver deep, actionable feedback drawn directly from our customer base, which makes it much easier for us to understand what customers are really saying and what we should do next.

**What do you dislike about Resonate CX?**

It’s not possible to provide customers with QR codes at the centres, so they can leave their feedback at a time that’s convenient for them.

**What problems is Resonate CX solving and how is that benefiting you?**

It helps busy Centre Managers and Business Partners access high-level trends or drill down into granular details in seconds.

  ### 32. A Great Way for Parents to Share Feedback and Improve Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mana M. | coordinator, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 18, 2026

**What do you like best about Resonate CX?**

This helps the service improve, and it also gives parents a chance to share feedback so it can better support us.

**What do you dislike about Resonate CX?**

There are too many options to navigate through on the portal, which makes it feel cluttered and harder to find what I need.

**What problems is Resonate CX solving and how is that benefiting you?**

I could understand what parents need, and I was also able to build a relationship with them.

  ### 33. Expert Account Management That Elevated Our Customer Experience Surveys

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 17, 2026

**What do you like best about Resonate CX?**

Their account management and knowledge of our sector have been extremely beneficial in advising the best direction for our organisation. We recently upgraded our customer experience survey and the results have been extremely positive.

**What do you dislike about Resonate CX?**

There is nothing we dislike about Resonate.

**What problems is Resonate CX solving and how is that benefiting you?**

They allow us to independently survey our customers and capture their experience, capture data and our relationship NPS score.

  ### 34. Effortless and Clear Navigation with Resonate CX

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chioma O. | Centre Manager/Nominated Supervisor 

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** December 10, 2025

**What do you like best about Resonate CX?**

I love how easy it is to navigate through everything with Resonate CX and the visibility of the system. I appreciate being able to see how I'm progressing, which has made my quality improvement a lot easier. For someone new to the system, it's great to navigate easily without needing too much guidance from experienced people; that's a big plus for me. The visibility of the system is very clear and bold, and being able to see the ratings and feedbacks is amazing compared to other ones I've used. The initial setup was so easy; I just logged in, put my password, and I was able to see everything. The dashboard and the normal view are easy to navigate. Everything about it is just great.

**What do you dislike about Resonate CX?**

Not at this point . Very happy with the platform

**What problems is Resonate CX solving and how is that benefiting you?**

Resonate CX helps us identify areas of improvement and collect family feedback. It's easy to navigate, provides clear visibility, and shows progress, making quality improvement easier.

  ### 35. Solid Customer Support and a Strong Feature Set

**Rating:** 4.5/5.0 stars

**Reviewed by:** Matt L. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 23, 2026

**What do you like best about Resonate CX?**

Customer support and number of features have been really solid!

**What do you dislike about Resonate CX?**

The implementation phase has been a little difficult and long, partly due to our own systems and platforms, but the customer support team was right there with us to help along the way!

**What problems is Resonate CX solving and how is that benefiting you?**

Real-time insights from our residents weekly/daily and after key touchpoints.

  ### 36. Helpful Insights and a Supportive Team, Still Early Days

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 20, 2026

**What do you like best about Resonate CX?**

The program is helpful in gathering insights and the team have been very helpful every step.

**What do you dislike about Resonate CX?**

Not sure yet, just starting to work with it. So far it’s been helpful.

**What problems is Resonate CX solving and how is that benefiting you?**

Understanding our EX. Understanding gaps in our induction process and the reasons our staff are leaving

  ### 37. Transforms Feedback into Actionable Insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** Charmaine L.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 24, 2025

**What do you like best about Resonate CX?**

I appreciate how Resonate CX effectively transforms customer feedback into clear, actionable insights, which we can quickly implement to resolve issues with the customer and work on improving our customer experience. It's incredibly valuable because it allows us to swiftly understand the root causes of customer issues and take meaningful actions. This capability helps us not only resolve problems promptly but also identify patterns or trends that highlight broader opportunities for improvement within our business. Additionally, Resonate CX's design streamlines our process for tracking, prioritizing, and acting on customer feedback, making it easier for us to close the loop with customers and demonstrate improvements to the business. Furthermore, the initial setup process was very easy, which made our transition seamless. Compared to our previous tool, Ask Nicely, which provided basic and unsolicited feedback collection, Resonate CX offers more real-time and actionable insights rather than just customer verbatim, greatly enhancing our capabilities.

**What do you dislike about Resonate CX?**

I feel that Resonate CX could improve by offering customizable alerts or notifications to ensure that high-priority issues are flagged more proactively.

**What problems is Resonate CX solving and how is that benefiting you?**

I find Resonate CX streamlines customer feedback management, turning it into actionable insights for quick resolution and long-term improvements, unlike our previous tool.

  ### 38. Instant Client Feedback That Helps Us Focus on What Matters

**Rating:** 5.0/5.0 stars

**Reviewed by:** Angela D. | Managing Director, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 25, 2026

**What do you like best about Resonate CX?**

Receiving feedback from our clients right away helps us identify the key areas we’re doing well in, as well as the areas that need additional focus.

**What do you dislike about Resonate CX?**

We’ve linked it to Google; however, we haven’t seen any real benefits from this yet. This definitely needs some improvement.

**What problems is Resonate CX solving and how is that benefiting you?**

The Connection for Google - there is no real downsides to be honest.

  ### 39. Streamlined Surveys, Stellar Client Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nora J.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** January 15, 2026

**What do you like best about Resonate CX?**

I find Resonate CX easy to use and appreciate that it has been tailored to our needs. It looks professional to our clients and members. The team is very friendly and knowledgeable. The communication with the team has been great, with regular calls making it feel like they genuinely want to support us. Additionally, the platform provides us with valuable information like the NPS score, helping us be proactive in resolving issues, understanding client and member perspectives, and assisting with renewals.

**What do you dislike about Resonate CX?**

nothing to add here

**What problems is Resonate CX solving and how is that benefiting you?**

Resonate CX provides us with an NPS score, helping us proactively resolve issues and understand client opinions to aid in renewals. It's easy to use, professionally tailored, and the team offers great communication and support.

  ### 40. Super Simple Setup, Effortless Feedback Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicoletta C.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** January 08, 2026

**What do you like best about Resonate CX?**

I use Resonate CX to track our NPS score and client feedback. I like that it takes away the manual work of putting together feedback surveys and spares us hours of going through spreadsheets. The ease of use is great because it makes it manageable to action client feedback. The initial setup was super simple, thanks to the team.

**What do you dislike about Resonate CX?**

I find the interface itself a bit challenging, but I think it's because I am new to the platform and just getting to grips with it myself.

**What problems is Resonate CX solving and how is that benefiting you?**

I use Resonate CX to track our NPS score and client feedback, and it takes away the manual work of putting together surveys and going through spreadsheets. Its ease of use makes managing client feedback more manageable.

  ### 41. Easy CRM Integration and Super Straightforward Member Feedback Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Clare  D. | Operations Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** March 05, 2026

**What do you like best about Resonate CX?**

Resonate integrates directly with our CRM to make the set up process easy. The customer support team are always available and on hand to support and our Account Manager has been especially helpful. We've found the process easy to work around our day to day systems, and now managing member feedback is super straightforward.

**What do you dislike about Resonate CX?**

You cannot send emails from the software, this makes the process slightly clunky when replying to feedback.

**What problems is Resonate CX solving and how is that benefiting you?**

It solves the question of how we gain and process consistent member feedback so we can monitor the service level our members experience day-to-day.

  ### 42. Great Response Data and Color Scheme, But Needs More to Win Me Over

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 17, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Resonate CX?**

 The data received from responses and the colour scheme of the portal

**What do you dislike about Resonate CX?**

There are a lot of tabs in the portal, unfortunately I have trouble with the filtering and side scrolling when you review responses.

**What problems is Resonate CX solving and how is that benefiting you?**

Seeing which Centre's are completing surveys

  ### 43. Easy to Use and Helpful for Customer Feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 02, 2026

**What do you like best about Resonate CX?**

I like how Resonate makes it easy to understand customer feedback and identify areas where we can improve.

**What do you dislike about Resonate CX?**

Sometimes it can be a little difficult to use.

**What problems is Resonate CX solving and how is that benefiting you?**

It helps us understand customer feedback and identify areas where we can improve our service.

  ### 44. Exceptional Insights and Account Manager Support from Resonate

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 13, 2026

**What do you like best about Resonate CX?**

Level of detail and insights available, the support from my account manager, the deep product knowledge held by the Resonate team

**What do you dislike about Resonate CX?**

I am overall really happy with the Resonate platform

**What problems is Resonate CX solving and how is that benefiting you?**

Great insights into what our customers and employees are thinking, in real time. Allows us to tailor our messaging and initiatives in line with what is actually needed

  ### 45. Great family experience feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jatinder S. | Centre Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 02, 2026

**What do you like best about Resonate CX?**

Supportive and clear, and I receive all the information on one platform.

**What do you dislike about Resonate CX?**

I haven’t found any downsides to using this platform so far; everything’s been good.

**What problems is Resonate CX solving and how is that benefiting you?**

It would be helpful to be able to send emails directly to families from the Resonate platform.

  ### 46. User-Friendly Tool with Valuable Feedback Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lucie H. | Area Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 22, 2025

**What do you like best about Resonate CX?**

I find Resonate CX to be incredibly intuitive and easy to use, which makes it straightforward to break down complex tasks and data. The setup process was not difficult at all, which implies it is user-friendly right from the start. The software is good at providing clear and actionable feedback, which significantly aids my workflow. I particularly appreciate its data selection capabilities, allowing me to get a clear picture of the performance of different centers and understand where they may be struggling. This enables more informed decision-making and efficient planning. Additionally, the graphs and different ways of analyzing information are really useful for creating effective plans, which enhances productivity. Overall, these features contribute to a positive experience, making me open to the possibility of continuing to use it in the future.

**What do you dislike about Resonate CX?**

I dislike the scoring system in Resonate CX. Our center managers are frustrated that an eight is considered a low score. They believe that ratings of seven and below should be considered low, while an eight should be regarded as high. This discrepancy in scoring metrics causes dissatisfaction and affects the perceived performance review outcomes.

**What problems is Resonate CX solving and how is that benefiting you?**

I find Resonate CX provides clear, valuable feedback and visual insights for effective planning and identifying performance issues.

  ### 47. Smooth Rollout, Strong Support, and Early Impact

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 20, 2025

**What do you like best about Resonate CX?**

Our recent integration of the Resonate NPS platform was fantastic. From start to finish, the process was incredibly smooth—so seamless, that it almost felt too easy. The Resonate team went above and beyond at every stage, offering expert guidance, prompt support, and a level of professionalism that made the entire experience effortless.

Each step of the journey was clearly communicated and efficiently executed, and we felt fully supported throughout. Special thanks to our Customer Success Manager, who was absolutely fabulous—responsive, knowledgeable, and a true partner in helping us get the most out of the platform and supporting our network onboarding.

Now that we’re up and running, we’re already seeing strong engagement across our store network, which is a fantastic early result. We’re excited to unlock the full potential of the platform and the opportunities it brings for transformation and continuous improvement across the entire business.

**What do you dislike about Resonate CX?**

Our integration with the Resonate NPS platform has been a hugely positive experience. While there were a few attributes that weren’t fully ready on day one, nothing was too difficult to review, adjust, and optimise quickly as we progressed. The team was incredibly responsive and proactive in helping us work through those final tweaks.

**What problems is Resonate CX solving and how is that benefiting you?**

The transition to Resonate is an evolution in our CX strategy. Resonate enables us to broaden our feedback capture with more representative and actionable view of our customer base. This also empowers us to respond more effectively to customer needs across all channels.

  ### 48. Unmatched Speed for Exploring Existing Data

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 04, 2026

**What do you like best about Resonate CX?**

speed of exploring existing data with Resonate is unmatched.

**What do you dislike about Resonate CX?**

Limited options to slice & dice the data

**What problems is Resonate CX solving and how is that benefiting you?**

quick insights on the survey data and how we can help store improve customer experience for the customers in their stores.

  ### 49. Easy to Use with Insightful Data at Your Fingertips

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lawrence W. | Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 15, 2026

**What do you like best about Resonate CX?**

Ease of platform and insightful data at your fingers tips

**What do you dislike about Resonate CX?**

Nothing that I dislike it was just a case of familiarising myself with how to navigate the platform

**What problems is Resonate CX solving and how is that benefiting you?**

Resonate is allowing us to be more proactive in turning data into actions to drive an improved customer experience

  ### 50. Instant Actionable Insights That Help Amplify Customer Champions

**Rating:** 5.0/5.0 stars

**Reviewed by:** James J. | CFO, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** March 12, 2026

**What do you like best about Resonate CX?**

Instant actionable information, which supports the ability to address detractors and supports the the automation of amplifying customers who champion our business.

**What do you dislike about Resonate CX?**

Nothing so far. It provides quickly actionable wins.

**What problems is Resonate CX solving and how is that benefiting you?**

Allows us to action previously unidentified customer relation issues.



- [View Resonate CX pricing details and edition comparison](https://www.g2.com/products/resonate-cx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+13%3A34%3A48+-0500&secure%5Bsession_id%5D=708b62d5-541a-47ae-a94d-ac97b4e0d5c2&secure%5Btoken%5D=419ad0c2b4db49e0f96374fcf23768539e5792c50dde185e5928da1bdcf746fa&format=llm_user)

## Resonate CX Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Survey Management**
- Survey Builder
- Customizable Questions
- Templates
- Survey Distribution
- Mobile Survey
- Site Intercept Survey
- Pulse Surveys

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Onboarding
- Individual Development Plans
- Career Development
- Approval Process Control
- Customizable Branding
- AI Copilot
- Reminders
- Customizable Templates
- Employee Profiles
- Employee Engagement
- Learning & Development
- API

**Platform Basics**
- Performance Benchmarking
- Reporting & Dashboards
- Interoperability

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Customizable Branding
- Knowledge Management
- Workflow Management
- Email Management
- Feedback Management
- Survey/Poll Management
- Negative Feedback Management

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Survey Customization**
- Question Branching
- Branding
- Multimedia Support
- Multilingual Surveys

**Platform Content**
- Employee Pulse Surveys
- Survey Customization
- Goal and Challenge Creation
- Science-based templates
- Customizable Templates

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Survey Insights**
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions
- Collaboration Tools
- Presentation Tools
- Data Analysis Tools
- Real-Time Data
- Visual Analytics

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Platform Additional Functionality**
- Employee Segmenting
- Goal and Challenge Creation
- Peer Recognition
- Social Feedback Portal
- Employee Portal
- Surveys & Feedback
- Peer-to-Peer Recognition

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Multi-Language

**Agentic AI - Survey**
- Adaptive Learning
- Proactive Assistance
- Dynamic Content

**Additional Functionality**
- Real-Time Reporting
- Customizable Branding
- Rewards Program
- Reporting/Analytics
- Learning & Development
- Social Engagement
- Chat/Messaging
- Customizable Questions
- Customizable Reports
- Commenting/Notes
- Engagement Tracking
- Generative AI
- Employee Profiles
- Question Library
- Gamification
- Real-Time Data
- Performance Metrics
- Scoring
- AI Copilot
- Offboarding
- Visual Analytics
- Employee Onboarding
- Alerts/Notifications
- Employee Database

**Additional Functionality**
- Single Sign On
- Phone Polling
- Online Polling
- Support Audio/Images/Video
- Engagement Tracking
- Question Library
- Data Visualization
- Survey/Poll Management
- Generative AI
- Word Clouds
- Alerts/Notifications
- AI Copilot
- Customizable Fields
- Template Management
- Email Management
- Interactive Content
- Q&A Management
- Surveys & Feedback
- Activity Tracking
- Feedback Management
- API
- Data Cleansing
- Email Marketing
- Data Security
- Anonymous Feedback
- URL Customization
- Question Piping
- Offline Response Collection
- Activity Dashboard
- NPS Survey Structure
- Drag & Drop
- Data Import/Export
- Response Validation
- Customer Segmentation
- Response Quotas
- Multi-Language
- Sentiment Analysis
- Email Reminders
- Gamification
- Randomization

**Additional Functionality**
- Real-Time Reporting
- Drag & Drop
- Surveys & Feedback
- Dashboard
- NPS Survey Structure
- Customizable Forms
- Visual Analytics
- Data Visualization
- Customer Segmentation
- Tagging
- Customer Journey Mapping
- Text Analysis
- Customizable Reports
- Real-Time Notifications
- Alerts/Notifications
- Access Controls/Permissions
- CRM
- Multi-Channel Data Collection
- Multi-Channel Communication
- Customizable Fields
- Real-Time Analytics
- Predictive Analytics
- Collaboration Tools
- Sentiment Analysis
- Trend Analysis
- API
- AI Copilot
- Engagement Tracking
- Customizable Templates
- Reporting/Analytics

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Activity Dashboard
- Activity Dashboard
- Mobile Access
- Activity Dashboard
- Training Management
- Goal Management
- Feedback Management
- Action Management
- Mobile Access
- Activity Dashboard
- Benefits Dashboard
- Activity Dashboard
- Feedback Management
- Performance Management
- Recruitment Management
- Compliance Management
- Training Management
- Calendar Management
- Employee Management
- Orientation Workflow Management
- Task Management
- HR Management
- Help Desk Management
- Mobile Access
- Payroll Management
- Document Management
- Job Description Management
- Social Media Integration
- Mobile Access
- Activity Dashboard
- Third-Party Integrations
- Assessment Management
- Social Media Integration
- Activity Dashboard
- Mobile Access
- Third-Party Integration
- Initiative Management
- Workflow Management
- Community Management
- Employee Referral Management
- Candidate Management
- Workflow Management
- Communication Management
- Advertising Management
- Application Management
- Email Management
- Job Management
- Discount Management
- Pipeline Management
- File Management
- Job Management
- Data Storage Management
- Compensation Management
- Employee Management
- Job Application Management
- HR Management
- Competency Management
- Performance Management
- Compliance Management
- Job Description Management
- Evaluation Management
- User Management
- Role-Based Permissions
- Third-Party Integrations

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