Resonate CX Reviews & Product Details

What I like best about Resonate CX is that it helps us understand not just what our supporters think, but why they feel that way. The combination of ongoing feedback, verbatim comments, and actionable insights allows us to make informed decisions that improve the supporter experience and strengthen supporter relationships. Review collected by and hosted on G2.com.

What I dislike most about Resonate CX is that insights don't always automatically translate into action. The platform helps us understand supporter sentiment and identify trends, but it still requires time and effort from teams to interpret the findings, prioritise opportunities, and implement improvements. I'd also like to see even deeper analysis from smaller response volumes so we can be more confident that feedback reflects our wider supporter base. Review collected by and hosted on G2.com.

I really find the service from Resonate CX very good, as I always get a timely response to problems or open questions. The user interface is simple and easy to understand, which makes working with the program much easier. I particularly appreciate the "Cube View" function, which allows me to merge reviews over different periods into an Excel spreadsheet and export them as an evaluation. The program summarizes the most important data and filters according to the points that are important to me. Additionally, I found dealing with Resonate very easy right from the start due to the training with one of their employees. Review collected by and hosted on G2.com.

I don't find the view of individual customer reviews optimal. You can see the latest reviews on the dashboard, but to evaluate a period, you have to use the "Table View" function. Personally, I find the table very confusing because it is so elongated. It would be better if the view were designed similarly to the dashboard so that you can see all the reviews in this period one below the other. Review collected by and hosted on G2.com.

Resonate is very user-friendly and easy to navigate. I appreciate that it allows us to see the sentiments of the people receiving the service. I also like that they collect a sample from the population and then produce a report based on parents’ feedback. This gives the centre a valuable opportunity to identify our weaknesses, address them, and continue building on our strengths. Review collected by and hosted on G2.com.

I think Resonate could be improved by increasing the number of samples included in the survey for our centre. Right now, a lot of themes are being generated, and many of them feel unnecessary. Review collected by and hosted on G2.com.

All data that I require in place to see area of opportunity for team and where focus is required in business Review collected by and hosted on G2.com.

Feel that illegitimate complaints should be filtered out, also when they are not issues that could be controlled by store that it is not against the store Review collected by and hosted on G2.com.

Resonate provides great visibility & easy to use process to navigate & manage trends from our customer base.

The best part of Resonate is the pro active Retention focus of your customer buy seeing the risk any potential churn by actioning strategies to support & manage Churn risk. Love the Product! Review collected by and hosted on G2.com.

SMS functionality would be helpful & we will look to Invest in this area to create an even higher response rate % Review collected by and hosted on G2.com.

The way in which it provides us, the company with the client's feedback so that we either congratulate or team or provide more coaching and quality Review collected by and hosted on G2.com.

I will only receive one, maybe two Resonate feedback's in a 6 month period. I am told that due to the size of my services, being small means that we're less likely to be chosen at random. Is there a way around ensuring all my service clients get sent a feedback link each term? Review collected by and hosted on G2.com.

I like the easeability and access of customer reviews as well as detailed breakdowns and refined information on where we do best and where we need to improve Review collected by and hosted on G2.com.

That fact I can't see customer information to reach out to the customers that provide lacking feedback and could need insight and support Review collected by and hosted on G2.com.

The app, and the breakdown of areas of opportunity Review collected by and hosted on G2.com.

The fact that the app doesn’t allow you to press the text analytics. We don’t have access to challenge or prove our right doing when we have a detractor. Review collected by and hosted on G2.com.

You can refine impactful data to help you focus your approach and move forward. Review collected by and hosted on G2.com.

If I click too quickly on the tab after logging in, the tab won't load, it freezes. I have to close the whole tab and login again. Review collected by and hosted on G2.com.

The simplicity of the interface, and yet the power of the insight and dashboards to deliver clarity right across our business is perfect Review collected by and hosted on G2.com.

Not necessarily a negative per se - but there are some customised dashboard elements I would like to instil, but system limitations restrict some specifics. Not a showstopper, but a little bit more flexibility here to our unique needs would round out a perfect solution Review collected by and hosted on G2.com.