Resonate CX Reviews & Product Details

I use Resonate CX to obtain real-time feedback from our clients, which is very useful in understanding what we do well and where we can improve. The reporting element of Resonate is quite helpful, making the previously manual and time-consuming feedback process much more efficient. I appreciate the function of being able to view feedback separately for our two brands. It's great that the Resonate team is friendly and genuinely interested in creating a platform that works for us as a company. Also, Resonate is integrated with OfficeRND to pull client info for surveys. I also found the initial setup brilliant, as the team was keen to meet our needs. Review collected by and hosted on G2.com.

Nothing at this stage, very happy with the platform and see the value in it. Review collected by and hosted on G2.com.

I love how easy it is to navigate through everything with Resonate CX and the visibility of the system. I appreciate being able to see how I'm progressing, which has made my quality improvement a lot easier. For someone new to the system, it's great to navigate easily without needing too much guidance from experienced people; that's a big plus for me. The visibility of the system is very clear and bold, and being able to see the ratings and feedbacks is amazing compared to other ones I've used. The initial setup was so easy; I just logged in, put my password, and I was able to see everything. The dashboard and the normal view are easy to navigate. Everything about it is just great. Review collected by and hosted on G2.com.

Not at this point . Very happy with the platform Review collected by and hosted on G2.com.

I appreciate how Resonate CX effectively transforms customer feedback into clear, actionable insights, which we can quickly implement to resolve issues with the customer and work on improving our customer experience. It's incredibly valuable because it allows us to swiftly understand the root causes of customer issues and take meaningful actions. This capability helps us not only resolve problems promptly but also identify patterns or trends that highlight broader opportunities for improvement within our business. Additionally, Resonate CX's design streamlines our process for tracking, prioritizing, and acting on customer feedback, making it easier for us to close the loop with customers and demonstrate improvements to the business. Furthermore, the initial setup process was very easy, which made our transition seamless. Compared to our previous tool, Ask Nicely, which provided basic and unsolicited feedback collection, Resonate CX offers more real-time and actionable insights rather than just customer verbatim, greatly enhancing our capabilities. Review collected by and hosted on G2.com.

I feel that Resonate CX could improve by offering customizable alerts or notifications to ensure that high-priority issues are flagged more proactively. Review collected by and hosted on G2.com.

I find Resonate CX easy to use and appreciate that it has been tailored to our needs. It looks professional to our clients and members. The team is very friendly and knowledgeable. The communication with the team has been great, with regular calls making it feel like they genuinely want to support us. Additionally, the platform provides us with valuable information like the NPS score, helping us be proactive in resolving issues, understanding client and member perspectives, and assisting with renewals. Review collected by and hosted on G2.com.

nothing to add here Review collected by and hosted on G2.com.

I use Resonate CX to track our NPS score and client feedback. I like that it takes away the manual work of putting together feedback surveys and spares us hours of going through spreadsheets. The ease of use is great because it makes it manageable to action client feedback. The initial setup was super simple, thanks to the team. Review collected by and hosted on G2.com.

I find the interface itself a bit challenging, but I think it's because I am new to the platform and just getting to grips with it myself. Review collected by and hosted on G2.com.

Resonate is quite user-friendly and simple to navigate. I appreciate that it allows us to view the sentiments of those who are receiving the service. I also value the fact that they gather a sample from the population and generate a report based on parents' feedback. This provides the centre with a valuable opportunity to address our weaknesses and build on our strengths. Review collected by and hosted on G2.com.

I believe Resonate could improve by increasing the number of samples included in the survey for our centre. At the moment, there are many themes being generated that I find unnecessary. Also, I miss the previous format, where I could easily view the percentage or score for relationships and onboarding simply by selecting the program names. That information used to be displayed directly. Review collected by and hosted on G2.com.

I find Resonate CX to be incredibly intuitive and easy to use, which makes it straightforward to break down complex tasks and data. The setup process was not difficult at all, which implies it is user-friendly right from the start. The software is good at providing clear and actionable feedback, which significantly aids my workflow. I particularly appreciate its data selection capabilities, allowing me to get a clear picture of the performance of different centers and understand where they may be struggling. This enables more informed decision-making and efficient planning. Additionally, the graphs and different ways of analyzing information are really useful for creating effective plans, which enhances productivity. Overall, these features contribute to a positive experience, making me open to the possibility of continuing to use it in the future. Review collected by and hosted on G2.com.

I dislike the scoring system in Resonate CX. Our center managers are frustrated that an eight is considered a low score. They believe that ratings of seven and below should be considered low, while an eight should be regarded as high. This discrepancy in scoring metrics causes dissatisfaction and affects the perceived performance review outcomes. Review collected by and hosted on G2.com.

Our recent integration of the Resonate NPS platform was fantastic. From start to finish, the process was incredibly smooth—so seamless, that it almost felt too easy. The Resonate team went above and beyond at every stage, offering expert guidance, prompt support, and a level of professionalism that made the entire experience effortless.

Each step of the journey was clearly communicated and efficiently executed, and we felt fully supported throughout. Special thanks to our Customer Success Manager, who was absolutely fabulous—responsive, knowledgeable, and a true partner in helping us get the most out of the platform and supporting our network onboarding.

Now that we’re up and running, we’re already seeing strong engagement across our store network, which is a fantastic early result. We’re excited to unlock the full potential of the platform and the opportunities it brings for transformation and continuous improvement across the entire business. Review collected by and hosted on G2.com.

Our integration with the Resonate NPS platform has been a hugely positive experience. While there were a few attributes that weren’t fully ready on day one, nothing was too difficult to review, adjust, and optimise quickly as we progressed. The team was incredibly responsive and proactive in helping us work through those final tweaks. Review collected by and hosted on G2.com.

We’ve been thoroughly impressed with the level of insight and the range of CX levers available. The platform offers a robust and well-structured close-the-loop process, and our account manager, Vereen, has been exceptional—always available to answer questions and even leading several impactful training sessions with our frontline teams.

Pre-launch planning was excellent, and the overall implementation was smooth, integrating seamlessly with our existing database.

The dashboard stands out for its level of detail and usability. Survey delivery is handled with an insight-driven approach, supported by regular check-ins to maximise opportunities and continuously improve outcomes.

Overall, we’re extremely pleased with the service we’ve received from Vereen and the team! Review collected by and hosted on G2.com.

The only notable downside was the cost of the solution, which proved difficult to justify at a budget level given our relatively low volume requirements. While we ultimately couldn’t secure sign-off due to budget constraints, it's important to highlight that the pricing does reflect the high level of service, support, and functionality provided. From onboarding to ongoing account management, the value delivered by Vereen and the team was consistently strong, and in a higher-volume context, the investment would be much easier to justify. Review collected by and hosted on G2.com.

I like Resonate RX because it offers the opportunity for parents to bring up concerns that they may be too nervous to speak to the Director one on one. I also think it helps more portent issues.

Resonate is super easy to use and fast. I utilize Resonate when I receive an email that I have received feedback. I do check it once weekly to ensure there are not any missed emails or scores. Review collected by and hosted on G2.com.

One of the biggest downfalls is it offers the parents the opportunity to give us lower scores due to issues outside of the center. I have had parents give lower scores due to the cost of childcare of because of the meals we offer. Review collected by and hosted on G2.com.