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Top Free Experience Management Software

Check out our list of free Experience Management Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Experience Management Software to ensure you get the right product.

View Free Experience Management Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
38 Experience Management Products Available
View all Experience Management Software
View all Experience Management Software
Qualtrics Strategy & Research
(2,998)4.4 out of 5
Optimized for quick response
15th Easiest To Use in Experience Management software
View top Consulting Services for Qualtrics Strategy & Research
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the fo

    Users
    • Student
    • Research Assistant
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 45% Enterprise
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Strategy & Research features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    8.8
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.7
    Net Promoter Score (NPS)
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Health, Wellness and Fitness
    UH
    QualtricsXM makes building surveys with complex logic simple, the interface is intuitive, and the reporting dashboards give clear, real-time... Read review
    Verified User in Marketing and Advertising
    UM
    What I like best about Qualtrics Strategy & Research is how comprehensive and flexible the platform is for gathering and interpreting insights. It... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,197 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,019 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the fo

Users
  • Student
  • Research Assistant
Industries
  • Higher Education
  • Education Management
Market Segment
  • 45% Enterprise
  • 33% Mid-Market
Qualtrics Strategy & Research features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
8.8
Customer Satisfaction (CSAT) Score
Average: 8.5
8.7
Net Promoter Score (NPS)
Average: 8.6
Verified User in Health, Wellness and Fitness
UH
QualtricsXM makes building surveys with complex logic simple, the interface is intuitive, and the reporting dashboards give clear, real-time... Read review
Verified User in Marketing and Advertising
UM
What I like best about Qualtrics Strategy & Research is how comprehensive and flexible the platform is for gathering and interpreting insights. It... Read review
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,197 Twitter followers
LinkedIn® Page
www.linkedin.com
6,019 employees on LinkedIn®
Birdeye
(3,896)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Experience Management software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 49% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that manages online reputation, customer engagement, and reviews across multiple locations from a centralized dashboard.
    • Users frequently mention the ease of use, the ability to consolidate reviews in one place, and the efficient management of online reputation as key benefits of Birdeye.
    • Users experienced a learning curve when first implementing all features across multiple locations and found some features overwhelming due to the multitude of tools packed into the platform.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.7
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,240 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,434 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 49% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that manages online reputation, customer engagement, and reviews across multiple locations from a centralized dashboard.
  • Users frequently mention the ease of use, the ability to consolidate reviews in one place, and the efficient management of online reputation as key benefits of Birdeye.
  • Users experienced a learning curve when first implementing all features across multiple locations and found some features overwhelming due to the multitude of tools packed into the platform.
Birdeye features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.7
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,240 Twitter followers
LinkedIn® Page
www.linkedin.com
1,434 employees on LinkedIn®
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QuestionPro
(1,108)4.5 out of 5
7th Easiest To Use in Experience Management software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    QuestionPro is a comprehensive insights and experience management platform trusted by over 5.3 million users in 100+ countries, from individual researchers to Fortune 100 corporations. Our powerful an

    Users
    • Executive Director
    • Student
    Industries
    • Non-Profit Organization Management
    • Higher Education
    Market Segment
    • 60% Small-Business
    • 22% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • QuestionPro features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Customer Effort Score (CES)
    Average: 8.1
    10.0
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    10.0
    Net Promoter Score (NPS)
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • GB
    How flexible it is. Questionnaires can be multiple choice, fill in the blank, true/false or a combination of these. Very easy to set up... Read review
    Dolan C.
    DC
    It is easy to use and free. The exports and analytics are helpful. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QuestionPro
    Year Founded
    2005
    HQ Location
    Austin , Texas
    Twitter
    @questionpro
    13,148 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    526 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

QuestionPro is a comprehensive insights and experience management platform trusted by over 5.3 million users in 100+ countries, from individual researchers to Fortune 100 corporations. Our powerful an

Users
  • Executive Director
  • Student
Industries
  • Non-Profit Organization Management
  • Higher Education
Market Segment
  • 60% Small-Business
  • 22% Mid-Market
QuestionPro features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
10.0
Customer Effort Score (CES)
Average: 8.1
10.0
Customer Satisfaction (CSAT) Score
Average: 8.5
10.0
Net Promoter Score (NPS)
Average: 8.6
GB
How flexible it is. Questionnaires can be multiple choice, fill in the blank, true/false or a combination of these. Very easy to set up... Read review
Dolan C.
DC
It is easy to use and free. The exports and analytics are helpful. Read review
Seller Details
Seller
QuestionPro
Year Founded
2005
HQ Location
Austin , Texas
Twitter
@questionpro
13,148 Twitter followers
LinkedIn® Page
www.linkedin.com
526 employees on LinkedIn®
UserTesting
(786)4.4 out of 5
View top Consulting Services for UserTesting
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

    Users
    • UX Researcher
    • Product Designer
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 41% Enterprise
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserTesting features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    6.8
    Customer Effort Score (CES)
    Average: 8.1
    6.7
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    6.8
    Net Promoter Score (NPS)
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Don H.
    DH
    In my role, I'm responsible for improving digital communications channels and messages on a global scale so I need to understand various regions,... Read review
    Verified User in Retail
    ER
    Super helpful at gathering quick customer insights across our product life cycle Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserTesting
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @usertesting
    43,010 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,837 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

Users
  • UX Researcher
  • Product Designer
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 41% Enterprise
  • 37% Mid-Market
UserTesting features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
6.8
Customer Effort Score (CES)
Average: 8.1
6.7
Customer Satisfaction (CSAT) Score
Average: 8.5
6.8
Net Promoter Score (NPS)
Average: 8.6
Don H.
DH
In my role, I'm responsible for improving digital communications channels and messages on a global scale so I need to understand various regions,... Read review
Verified User in Retail
ER
Super helpful at gathering quick customer insights across our product life cycle Read review
Seller Details
Seller
UserTesting
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@usertesting
43,010 Twitter followers
LinkedIn® Page
www.linkedin.com
1,837 employees on LinkedIn®
InMoment Experience Improvement (XI) Platform
(319)4.7 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.0
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.5
    Net Promoter Score (NPS)
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Ramiro H.
    RH
    I like the simplicity of the app. Is really Easy to understand and gente reviews from users. Also the live support Is really quick and clear with... Read review
    Eduardo D.
    ED
    easy use, very nice reports, clean and pretty interface and the best part: it's free Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PG Forsta
    HQ Location
    Salt Lake City, Utah
    LinkedIn® Page
    www.linkedin.com
    502 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.0
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
9.5
Net Promoter Score (NPS)
Average: 8.6
Ramiro H.
RH
I like the simplicity of the app. Is really Easy to understand and gente reviews from users. Also the live support Is really quick and clear with... Read review
Eduardo D.
ED
easy use, very nice reports, clean and pretty interface and the best part: it's free Read review
Seller Details
Seller
PG Forsta
HQ Location
Salt Lake City, Utah
LinkedIn® Page
www.linkedin.com
502 employees on LinkedIn®
Experience.com
(360)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Experience Management software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T

    Users
    • Branch Manager
    • Loan Officer
    Industries
    • Financial Services
    • Real Estate
    Market Segment
    • 41% Mid-Market
    • 30% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Experience.com is a platform that provides a space for clients to leave reviews, helping businesses expand their social reach and improve their online presence.
    • Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform.
    • Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Experience.com features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Customer Effort Score (CES)
    Average: 8.1
    9.3
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.2
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Experience.com
    Company Website
    Year Founded
    2015
    HQ Location
    San Ramon, California
    LinkedIn® Page
    www.linkedin.com
    257 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T

Users
  • Branch Manager
  • Loan Officer
Industries
  • Financial Services
  • Real Estate
Market Segment
  • 41% Mid-Market
  • 30% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Experience.com is a platform that provides a space for clients to leave reviews, helping businesses expand their social reach and improve their online presence.
  • Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform.
  • Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.
Experience.com features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.1
Customer Effort Score (CES)
Average: 8.1
9.3
Customer Satisfaction (CSAT) Score
Average: 8.5
9.2
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Experience.com
Company Website
Year Founded
2015
HQ Location
San Ramon, California
LinkedIn® Page
www.linkedin.com
257 employees on LinkedIn®
Alchemer Feedback Platform
(194)4.5 out of 5
Optimized for quick response
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alchemer gives customer-obsessed teams the clarity to move from asking to action, with everything from a one-time survey to a powerful feedback program. Know exactly what your customers think and f

    Users
    No information available
    Industries
    • Education Management
    • Higher Education
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Alchemer Feedback Platform features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.3
    Net Promoter Score (NPS)
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Rodrigo V.
    RV
    SurveyGizmo is a software application built to build surveys and evaluations online. It includes easy-to-set functionality to suit your... Read review
    DB
    1. Ease of program set up. 2. Ability to build automated communications to customers so the right people in support, sales, customer... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alchemer
    Company Website
    HQ Location
    Louisville, CO
    Twitter
    @AlchemerHQ
    7,046 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    225 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alchemer gives customer-obsessed teams the clarity to move from asking to action, with everything from a one-time survey to a powerful feedback program. Know exactly what your customers think and f

Users
No information available
Industries
  • Education Management
  • Higher Education
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
Alchemer Feedback Platform features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.6
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
9.3
Net Promoter Score (NPS)
Average: 8.6
Rodrigo V.
RV
SurveyGizmo is a software application built to build surveys and evaluations online. It includes easy-to-set functionality to suit your... Read review
DB
1. Ease of program set up. 2. Ability to build automated communications to customers so the right people in support, sales, customer... Read review
Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,046 Twitter followers
LinkedIn® Page
www.linkedin.com
225 employees on LinkedIn®
Survicate
(200)4.6 out of 5
Optimized for quick response
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Survicate is a powerful yet intuitive customer feedback platform designed for modern, customer-centric teams. With it, you can collect, analyze, and act on customer feedback all in one place. Colle

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 49% Mid-Market
    • 48% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Survicate features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Customer Effort Score (CES)
    Average: 8.1
    8.7
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.2
    Net Promoter Score (NPS)
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Krzysztof S.
    KS
    - reliable tool fulfilling our needs - reasonable pricing (individual approach to a customer) - possibility to start with a free plan -... Read review
    Rodolfo P.
    RP
    Good survey functionality and the flexibility of having multiple users with a fixed price. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Survicate
    Company Website
    Year Founded
    2013
    HQ Location
    Warsaw, MA
    Twitter
    @Survicate
    12,881 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    56 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Survicate is a powerful yet intuitive customer feedback platform designed for modern, customer-centric teams. With it, you can collect, analyze, and act on customer feedback all in one place. Colle

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 49% Mid-Market
  • 48% Small-Business
Survicate features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Customer Effort Score (CES)
Average: 8.1
8.7
Customer Satisfaction (CSAT) Score
Average: 8.5
9.2
Net Promoter Score (NPS)
Average: 8.6
Krzysztof S.
KS
- reliable tool fulfilling our needs - reasonable pricing (individual approach to a customer) - possibility to start with a free plan -... Read review
Rodolfo P.
RP
Good survey functionality and the flexibility of having multiple users with a fixed price. Read review
Seller Details
Seller
Survicate
Company Website
Year Founded
2013
HQ Location
Warsaw, MA
Twitter
@Survicate
12,881 Twitter followers
LinkedIn® Page
www.linkedin.com
56 employees on LinkedIn®
SurveySparrow
(2,040)4.4 out of 5
View top Consulting Services for SurveySparrow
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

    Users
    • Founder
    • CEO
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 68% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SurveySparrow is a tool for creating and managing surveys, with features such as conversational survey experience, multi-channel sharing options, and tracking IT performance trends.
    • Reviewers appreciate SurveySparrow's intuitive and engaging interface, its ability to boost response and completion rates, and its flexibility in meeting diverse needs through features like offline capabilities and integration with other software.
    • Reviewers experienced limitations in advanced analytics and reporting, occasional performance lag on large surveys, and a steep learning curve for setting up complex surveys and workflows.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SurveySparrow features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    9.0
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SurveySparrow Inc.
    Company Website
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @surveysparrow
    918 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    446 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

Users
  • Founder
  • CEO
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 68% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SurveySparrow is a tool for creating and managing surveys, with features such as conversational survey experience, multi-channel sharing options, and tracking IT performance trends.
  • Reviewers appreciate SurveySparrow's intuitive and engaging interface, its ability to boost response and completion rates, and its flexibility in meeting diverse needs through features like offline capabilities and integration with other software.
  • Reviewers experienced limitations in advanced analytics and reporting, occasional performance lag on large surveys, and a steep learning curve for setting up complex surveys and workflows.
SurveySparrow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
9.0
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
SurveySparrow Inc.
Company Website
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@surveysparrow
918 Twitter followers
LinkedIn® Page
www.linkedin.com
446 employees on LinkedIn®
ClearlyRated
(122)4.8 out of 5
Optimized for quick response
12th Easiest To Use in Experience Management software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market le

    Users
    • Marketing Manager
    • Marketing Director
    Industries
    • Staffing and Recruiting
    • Accounting
    Market Segment
    • 59% Mid-Market
    • 24% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClearlyRated features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    9.0
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.7
    Net Promoter Score (NPS)
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Jeffrey B.
    JB
    The insight provided by Clearly Rated showed us where and how to improve the customer experience. This improved the retention and referral rate of... Read review
    Jeff H.
    JH
    I like that we can utilize the results to differentiate ourselves to our clients and to our candidates who are increasingly seeking us out because... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClearlyRated
    Company Website
    Year Founded
    2003
    HQ Location
    Portland, Oregon
    Twitter
    @ClearlyRated
    1,643 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    49 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market le

Users
  • Marketing Manager
  • Marketing Director
Industries
  • Staffing and Recruiting
  • Accounting
Market Segment
  • 59% Mid-Market
  • 24% Small-Business
ClearlyRated features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
9.0
Customer Satisfaction (CSAT) Score
Average: 8.5
9.7
Net Promoter Score (NPS)
Average: 8.6
Jeffrey B.
JB
The insight provided by Clearly Rated showed us where and how to improve the customer experience. This improved the retention and referral rate of... Read review
Jeff H.
JH
I like that we can utilize the results to differentiate ourselves to our clients and to our candidates who are increasingly seeking us out because... Read review
Seller Details
Seller
ClearlyRated
Company Website
Year Founded
2003
HQ Location
Portland, Oregon
Twitter
@ClearlyRated
1,643 Twitter followers
LinkedIn® Page
www.linkedin.com
49 employees on LinkedIn®
Dovetail
(165)4.5 out of 5
View top Consulting Services for Dovetail
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most

    Users
    • Product Designer
    • Senior UX Researcher
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 27% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dovetail is a research synthesis and consumption tool that centralizes research data and uses AI to streamline the process of extracting insights from customer feedback.
    • Reviewers frequently mention the tool's ability to quickly summarize and extract common themes from customer feedback, its seamless integration with other tools like Zoom and Google Suite, and its ability to tag videos and create clips for sharing findings with stakeholders.
    • Reviewers mentioned the initial setup of Dovetail being difficult and time-consuming, the challenge of organizing files and projects when multiple teams are using the tool, and the lack of advanced AI tools to automatically understand conversations based on context.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dovetail features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    5.0
    Customer Effort Score (CES)
    Average: 8.1
    4.6
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    4.6
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dovetail Research Pty. Ltd.
    Company Website
    Year Founded
    2017
    HQ Location
    Sydney, Australia
    Twitter
    @hidovetail
    2,188 Twitter followers
    LinkedIn® Page
    au.linkedin.com
    169 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most

Users
  • Product Designer
  • Senior UX Researcher
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 27% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dovetail is a research synthesis and consumption tool that centralizes research data and uses AI to streamline the process of extracting insights from customer feedback.
  • Reviewers frequently mention the tool's ability to quickly summarize and extract common themes from customer feedback, its seamless integration with other tools like Zoom and Google Suite, and its ability to tag videos and create clips for sharing findings with stakeholders.
  • Reviewers mentioned the initial setup of Dovetail being difficult and time-consuming, the challenge of organizing files and projects when multiple teams are using the tool, and the lack of advanced AI tools to automatically understand conversations based on context.
Dovetail features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
5.0
Customer Effort Score (CES)
Average: 8.1
4.6
Customer Satisfaction (CSAT) Score
Average: 8.5
4.6
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Dovetail Research Pty. Ltd.
Company Website
Year Founded
2017
HQ Location
Sydney, Australia
Twitter
@hidovetail
2,188 Twitter followers
LinkedIn® Page
au.linkedin.com
169 employees on LinkedIn®
Great Recruiters
(161)4.9 out of 5
6th Easiest To Use in Experience Management software
Entry Level Price:Starting at $30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables or

    Users
    • Recruiter
    • Technical Recruiter
    Industries
    • Staffing and Recruiting
    • Hospital & Health Care
    Market Segment
    • 47% Mid-Market
    • 47% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Great Recruiters features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Customer Effort Score (CES)
    Average: 8.1
    9.7
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.6
    Net Promoter Score (NPS)
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Darrin O.
    DO
    It's a complete hands-free and time-free tool, and I receive insightful feedback from my candidates and clients. I really like the referral feature... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Great Recruiters
    Company Website
    Year Founded
    2017
    HQ Location
    Troy, Michigan
    Twitter
    @great_recruiter
    327 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables or

Users
  • Recruiter
  • Technical Recruiter
Industries
  • Staffing and Recruiting
  • Hospital & Health Care
Market Segment
  • 47% Mid-Market
  • 47% Small-Business
Great Recruiters features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.3
Customer Effort Score (CES)
Average: 8.1
9.7
Customer Satisfaction (CSAT) Score
Average: 8.5
9.6
Net Promoter Score (NPS)
Average: 8.6
Darrin O.
DO
It's a complete hands-free and time-free tool, and I receive insightful feedback from my candidates and clients. I really like the referral feature... Read review
Seller Details
Seller
Great Recruiters
Company Website
Year Founded
2017
HQ Location
Troy, Michigan
Twitter
@great_recruiter
327 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Qwary
(72)4.8 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qwary is a versatile experience management platform that equips teams to enhance user engagement, streamline retention efforts, and elevate satisfaction levels across the board. Our solution facilit

    Users
    • Founder
    • CEO
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 86% Small-Business
    • 4% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qwary features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    Customer Effort Score (CES)
    Average: 8.1
    4.2
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    5.0
    Net Promoter Score (NPS)
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Computer & Network Security
    AC
    signing up was easy but what found easier was getting up to speed and finding information. If we had issues the customer service was on hand Read review
    KC W.
    KW
    This is a really user-friendly & versatile survey and questionnaire tool with a clean user interface (UI) and excellent user experience (UX). It... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qwary
    Year Founded
    2021
    HQ Location
    Herndon
    Twitter
    @qwary
    1 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qwary is a versatile experience management platform that equips teams to enhance user engagement, streamline retention efforts, and elevate satisfaction levels across the board. Our solution facilit

Users
  • Founder
  • CEO
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 86% Small-Business
  • 4% Mid-Market
Qwary features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
0.0
Customer Effort Score (CES)
Average: 8.1
4.2
Customer Satisfaction (CSAT) Score
Average: 8.5
5.0
Net Promoter Score (NPS)
Average: 8.6
Verified User in Computer & Network Security
AC
signing up was easy but what found easier was getting up to speed and finding information. If we had issues the customer service was on hand Read review
KC W.
KW
This is a really user-friendly & versatile survey and questionnaire tool with a clean user interface (UI) and excellent user experience (UX). It... Read review
Seller Details
Seller
Qwary
Year Founded
2021
HQ Location
Herndon
Twitter
@qwary
1 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Sprig
(105)4.5 out of 5
Optimized for quick response
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

    Users
    • Product Designer
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 32% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprig features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Customer Effort Score (CES)
    Average: 8.1
    8.7
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.3
    Net Promoter Score (NPS)
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Kamaldeep S.
    KS
    Automate Survey creation. It enables teams to understand and optimize their products Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprig
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, California
    Twitter
    @Sprig
    2,100 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    253 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

Users
  • Product Designer
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 32% Enterprise
Sprig features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.3
Customer Effort Score (CES)
Average: 8.1
8.7
Customer Satisfaction (CSAT) Score
Average: 8.5
8.3
Net Promoter Score (NPS)
Average: 8.6
Kamaldeep S.
KS
Automate Survey creation. It enables teams to understand and optimize their products Read review
Seller Details
Seller
Sprig
Company Website
Year Founded
2019
HQ Location
San Francisco, California
Twitter
@Sprig
2,100 Twitter followers
LinkedIn® Page
www.linkedin.com
253 employees on LinkedIn®
dropthought
(71)4.6 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to impro

    Users
    No information available
    Industries
    • Financial Services
    • Sports
    Market Segment
    • 75% Mid-Market
    • 17% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • dropthought features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    8.7
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.5
    Net Promoter Score (NPS)
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Haroon F.
    HF
    It's a good place for information and communication. It's a reliable source of information. Trustworthy too. Convenient way of getting information... Read review
    Verified User in Automotive
    AA
    Dropthought has helped our company identify the issues of great concern for our employees Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DropThought
    Year Founded
    2011
    HQ Location
    Santa Clara, California
    Twitter
    @dropthought
    220 Twitter followers
    LinkedIn® Page
    linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to impro

Users
No information available
Industries
  • Financial Services
  • Sports
Market Segment
  • 75% Mid-Market
  • 17% Small-Business
dropthought features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
8.7
Customer Satisfaction (CSAT) Score
Average: 8.5
8.5
Net Promoter Score (NPS)
Average: 8.6
Haroon F.
HF
It's a good place for information and communication. It's a reliable source of information. Trustworthy too. Convenient way of getting information... Read review
Verified User in Automotive
AA
Dropthought has helped our company identify the issues of great concern for our employees Read review
Seller Details
Seller
DropThought
Year Founded
2011
HQ Location
Santa Clara, California
Twitter
@dropthought
220 Twitter followers
LinkedIn® Page
linkedin.com
44 employees on LinkedIn®