# Best CRM Software ## How Many CRM Software Products Does G2 Track? **Total Products under this Category:** 1,614 ### Category Stats (Sep 2026) - **Average Rating:** 4.4/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** SalesSeek (+25.91%) - Among all products in this category, SalesSeek recorded the largest rating increase compared to last month _Last updated: September 01, 2026_ ## How Does G2 Rank CRM Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 122,800+ Authentic Reviews - 1,614+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for CRM Software ![G2 Grid® for CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/crm/grids.png?focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=1619&focus%5B%5D=1174041&focus%5B%5D=576&focus%5B%5D=3296&focus%5B%5D=128650&focus%5B%5D=1934) Highlighted products: Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, Pipedrive, monday CRM, Zoho CRM, Close, Bigin by Zoho CRM, and ActiveCampaign. Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=pipedrive&focus%5B%5D=monday-crm&focus%5B%5D=zoho-crm&focus%5B%5D=close&focus%5B%5D=bigin-by-zoho-crm&focus%5B%5D=activecampaign) **Sponsored** ### Kipu Kipu is the leader in behavioral health technology, powering more than 5 million episodes of care annually across 6,000+ facilities. As the first intelligent operating system built for behavioral health and powered by Kipu Helix™, our unified platform connects your entire patient journey—helping your organization reach more patients, maximize revenue, and protect compliance. One platform for EMR, CRM, RCM, GRC, and AI Workflows. Clinical Operations (EMR & Kipu Intelligence) Your record of truth for patient care, with an intuitive, customizable platform for documentation, treatment planning, scheduling, medication management, patient engagement, reporting, and outcomes tracking. Longitudinal View: Kipu EMR provides a more complete view of the patient journey across programs, levels of care, and locations, helping organizations improve continuity of care and operational visibility. AI Powered Workflows: Leverage AI-assisted documentation, chart review, note auditing, and workflow automation to reduce administrative burden and improve efficiency. Developed on Amazon Web Services (AWS) and backed by HITRUST and ISO/IEC 42001 certifications, it applies strict ethical, security, and governance standards to ensure every feature enhances, never replaces, clinical decision-making. Highlights: - Up to 40% growth in patient census reported by organizations using Kipu - Up to 42% overall time savings in clinical documentation and - Up to 67% time savings completing biopsychosocial assessments - 60–70% less time spent documenting new and existing clients  Growth & Admissions (CRM) Manage referrals, admissions, outreach, and patient engagement through workflows purpose-built for behavioral healthcare. Connected Journeys: Seamless integration with Kipu EMR connects the experience from initial contact through treatment. Alumni Engagement: Team Recovery extends support beyond discharge to cultivate long-term recovery communities. Highlights: - Supports more than 100,000 admissions annually - Purpose-built for behavioral health admissions and referral workflows - Connected patient journey from inquiry through long-term engagement Revenue & Financial Operations (RCM) Optimize financial performance and streamline claims management with integrated revenue cycle management, billing quality controls, and embedded patient payment solutions. Kipu Payments: Powered by Stripe, collect patient payments directly within one platform. Optional patient financing options available through Sunbit. Billing Audit Tool (BAT): Identify and fix billing issues before submission to accelerate payment timelines. Highlights: - Approximately 1.5 million claims submitted annually - Up to 99% Perfect Pass and Clean After Waystar Rate - Clearinghouse rejection rates as low as 0.44% - Payer rejection rates as low as 0.21% Compliance & Business Intelligence Stay continuously compliant, reduce institutional risk, and make data-driven operational decisions. Kipu GRC/Compliance: Simplify accreditation readiness (CARF/Joint Commission), regulatory compliance, and staff training. Kipu BI: Access customizable reporting and forecasting capabilities to improve clinic performance. Highlights: - The only patented compliance software purpose-built for behavioral health - 14,000+ regulatory requirements tracked and 600+ successful surveys supported - Up to 35% reduction in compliance administration time - 2,000+ data attributes available for reporting and analytics Security & Trust Security, privacy, and compliance are foundational to the Kipu platform. Kipu maintains HITRUST certification and supports thousands of behavioral healthcare organizations with secure, compliant workflows designed to protect sensitive patient information and meet evolving regulatory requirements. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=179&secure%5Bchosen_at%5D=2026-09-04T16%3A40%3A15Z&secure%5Bdisplayable_resource_id%5D=179&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=179&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=91759&secure%5Bresource_id%5D=179&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcrm%3Ffrom%3DHN&secure%5Btoken%5D=b3ba96abc7bc3dbaa8172b691c54d60062d68a02db872ce3efca30c3971a3e1f&secure%5Burl%5D=https%3A%2F%2Fwww.kipuhealth.com&secure%5Burl_type%5D=company_website) ### [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/es/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Acelera los ingresos desde el pipeline hasta el cheque de pago con Salesforce Sales Cloud, tu plataforma de crecimiento completa que reúne el poder de los humanos con agentes en cada paso del ciclo de ventas. Aumenta la productividad con automatización e impulsa los ingresos con una plataforma de crecimiento integrada. El futuro de las ventas está aquí, y con Agentforce, estamos ayudando a los equipos a desbloquear su máximo potencial, haciéndolos ilimitados. Construye el Pipeline más rápido con Agentes de IA: Agentes de Ventas IA de Ventas Compromiso de Ventas Programas de Ventas Compromiso del Comprador Acelera la Productividad con Automatización: Datos de Ventas Analítica de Ventas Productividad del Equipo de Ventas Inteligencia de Ingresos Impulsa los Ingresos en una Plataforma Integrada: Gestión del Ciclo de Vida de Ingresos y CPQ Gestión del Rendimiento de Ventas Gestión de Relaciones con Socios **Average Rating:** 4.4/5.0 **Total Reviews:** 24,691 #### G2 Deal: Save 25% on your first annual subscription Whether you’re ready to purchase today or prefer to try Essentials out for 14 days for free, you will receive 25% discount when you purchase via G2. Prior to 25% discount, plans start at $25/per user per month. **Price:** ~~Starting at $25/user/month~~ → Starting at $18.75/user/month [View this exclusive G2 deal](https://www.g2.com/es/deals/offers/188aef71-dca6-4425-a89d-e58531df63f5?source=categories) #### How Do G2 Users Rate Agentforce Sales (formerly Salesforce Sales Cloud)? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.4/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 8.5/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 8.8/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Agentforce Sales (formerly Salesforce Sales Cloud)? - **Vendedor:** [Salesforce](https://www.g2.com/es/sellers/salesforce) - **Sitio web de la empresa:** www.salesforce.com - **Año de fundación:** 1999 - **Ubicación de la sede:** San Francisco, CA - **Twitter:** @salesforce 579,511 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Ejecutivo de Cuentas, Gerente de Cuentas - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 46% Medium, 34% Large #### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran la **facilidad de uso** en Agentforce Sales invaluable para gestionar datos de clientes y mejorar la productividad. - Los usuarios valoran el **flujo directo y la visibilidad integral** de Agentforce Sales, mejorando la colaboración del equipo y la percepción. - Los usuarios valoran la **vista de 360 grados de la información del cliente** , mejorando los procesos de seguimiento de leads y cierre de manera eficiente. - Los usuarios valoran los **datos centralizados de clientes** de Salesforce Sales Cloud, mejorando los conocimientos y agilizando los flujos de trabajo de ventas de manera eficiente. - Los usuarios aprecian las **capacidades de integración sin problemas** de Agentforce Sales, mejorando el flujo de trabajo y conectándose con los sistemas internos sin esfuerzo. ##### Cons - Los usuarios encuentran la **empinada curva de aprendizaje** intimidante, luchando con configuraciones complejas y desafíos de UX móvil. - Los usuarios encuentran **limitaciones en las opciones de paquetes** y tienen dificultades con la navegación y las complejidades de seguridad en Agentforce Sales. - Los usuarios encuentran que la **complejidad** de Agentforce Sales es abrumadora, especialmente con configuraciones profundas y numerosas opciones. - Los usuarios encuentran el producto **caro** y sugieren mejorar la rentabilidad para una mejor adaptabilidad empresarial. - Los usuarios encuentran que las **características limitadas** de Agentforce Sales requieren tiempo y experiencia para una personalización y elaboración de informes efectivas. #### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)? **["Salesforce: El CRM definitivo para la automatización empresarial sin esfuerzo"](https://www.g2.com/es/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12156297)** **Rating:** 4.0/5.0 stars _— Akash S._ [Read full review](https://www.g2.com/es/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12156297) **["✍️ Powerful and Flexible, but Complex and Expensive"](https://www.g2.com/es/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13389103)** **Rating:** 5.0/5.0 stars _— Mahdi S._ [Read full review](https://www.g2.com/es/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13389103) #### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)? - [¿Para qué se utiliza Salesforce Maps?](https://www.g2.com/es/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments - [What is the benefit of Salesforce CRM?](https://www.g2.com/es/discussions/what-is-the-benefit-of-salesforce-crm) - 8 comments - [¿Qué es Salesforce y CRM?](https://www.g2.com/es/discussions/what-is-salesforce-and-crm) - 3 comments - [¿Qué hace que las ventas de alta velocidad sean más poderosas que nunca?](https://www.g2.com/es/discussions/what-makes-high-velocity-sales-more-powerful-than-ever) - 1 comment - [¿Cómo habilito Inbox en Salesforce?](https://www.g2.com/es/discussions/how-do-i-enable-inbox-in-salesforce) - 4 comments ### [HubSpot Sales Hub](https://www.g2.com/es/products/hubspot-sales-hub/reviews) Sales Hub combina herramientas de compromiso de ventas, funciones de productividad impulsadas por IA y automatización de flujos de trabajo en una plataforma unificada diseñada para ayudar a los equipos en crecimiento a cerrar acuerdos más rápido. Propuesta de Valor Principal: Sales Hub aborda desafíos comunes de ventas: procesos manuales ineficientes que ralentizan la velocidad de los acuerdos, información fragmentada del cliente que crea un contexto incompleto y software complejo que requiere capacitación extensa y administración continua. Construido sobre el HubSpot Smart CRM, Sales Hub conecta datos de clientes y herramientas de ventas en un único sistema unificado. Capacidades Clave Herramientas de Compromiso de Ventas: Sales Hub proporciona seguimiento de correos electrónicos, programación de reuniones, intercambio de documentos y plantillas de comunicación que agilizan las interacciones con prospectos y eliminan la fricción administrativa en el proceso de ventas. Productividad Impulsada por IA: La plataforma incluye funciones de IA que automatizan tareas repetitivas, sugieren próximas acciones basadas en el contexto del acuerdo y presentan información relevante del cliente, ayudando a los representantes a centrarse en vender en lugar de en el trabajo administrativo. Vista Unificada del Cliente: Dado que todos los datos del cliente, el historial de comunicación y la información del acuerdo existen dentro del Smart CRM, los representantes de ventas ven el contexto completo sin cambiar entre sistemas. Esto incluye visibilidad en interacciones de marketing, tickets de servicio y conversaciones de ventas previas. Automatización de Flujos de Trabajo: Sales Hub automatiza procesos de ventas rutinarios, asegurando una ejecución consistente sin coordinación manual. Sales Hub vs. Alternativas: A diferencia de los sistemas CRM heredados que funcionan principalmente como bases de datos que requieren una personalización extensa, Sales Hub incluye herramientas de compromiso, automatización y capacidades de IA como características nativas en lugar de complementos que requieren integración. Esto elimina la complejidad de comprar herramientas separadas para el seguimiento de correos electrónicos, programación de reuniones, gestión de documentos y análisis de ventas. La interfaz intuitiva de Sales Hub reduce el tiempo de capacitación para nuevos miembros del equipo en comparación con las plataformas de ventas tradicionales que requieren un conocimiento técnico extenso. Los equipos se benefician de una rápida incorporación, alineación sin problemas a través de la visibilidad de datos compartidos y escalado flexible. Quién Debería Usar Sales Hub Sales Hub sirve a equipos de ventas en crecimiento que necesitan aumentar la productividad sin agregar personal, representantes de ventas que requieren un contexto completo del cliente durante las conversaciones con compradores y líderes de ventas que buscan visibilidad del pipeline a través de informes unificados. La plataforma escala desde pequeños equipos de ventas hasta organizaciones empresariales. Resultado Sales Hub ayuda a los equipos a vender de manera más inteligente, no más difícil, permitiendo a los representantes obtener un contexto más rico y mejores conocimientos en cada paso del viaje del comprador. **Average Rating:** 4.4/5.0 **Total Reviews:** 13,324 #### G2 Deal: Get the HubSpot Growth CRM Suite - 20% off HubSpot plans for the first year, then 10% off in perpetuity 20% off HubSpot plans for the first year, then 10% off in perpetuity [View this exclusive G2 deal](https://www.g2.com/es/deals/offers/00bb654b-4890-4cd1-8b1a-e16c1080357a?source=categories) #### How Do G2 Users Rate HubSpot Sales Hub? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.7/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 8.3/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 8.7/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind HubSpot Sales Hub? - **Vendedor:** [HubSpot](https://www.g2.com/es/sellers/hubspot) - **Sitio web de la empresa:** hubspot.com - **Año de fundación:** 2006 - **Ubicación de la sede:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot 784,270 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website) 12,158 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Ejecutivo de Cuentas, Gerente de Desarrollo de Negocios - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 60% Small, 35% Medium #### What Do G2 Reviewers Say About HubSpot Sales Hub? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran la **facilidad de uso intuitiva** de HubSpot Sales Hub, apreciando su organización simplificada e integraciones. - Los usuarios aprecian la **personalización y la interfaz fácil de usar** de HubSpot Sales Hub, mejorando su experiencia de gestión de ventas. - Los usuarios valoran la **visibilidad integral** de HubSpot Sales Hub para gestionar los esfuerzos de ventas y pronosticar de manera efectiva. - Los usuarios valoran la **excelente gestión de leads** proporcionada por HubSpot Sales Hub, mejorando significativamente la organización y la eficiencia. - Los usuarios valoran la **interfaz intuitiva** de HubSpot Sales Hub, que simplifica la navegación y mejora la productividad. ##### Cons - Los usuarios encuentran **funciones faltantes** en HubSpot Sales Hub, incluyendo la creación limitada de leads y la funcionalidad incompleta de la aplicación móvil. - Los usuarios encuentran frustrantes las **funciones limitadas** de HubSpot Sales Hub, como las limitaciones del panel de control y la funcionalidad de la aplicación móvil. - Los usuarios enfrentan una **gran curva de aprendizaje** , encontrando el sistema confuso sin un entrenamiento extenso sobre contactos versus clientes potenciales. - Los usuarios encuentran que HubSpot Sales Hub es **caro** , especialmente a medida que los costos aumentan y los errores persisten afectando el uso. - Los usuarios encuentran que HubSpot Sales Hub está significativamente **limitado en personalización** , lo que dificulta el alcance eficiente y la gestión de tareas. #### What Are Recent G2 Reviews of HubSpot Sales Hub? **["Excelente Visibilidad de Prospectos y Secuencias para un Alcance Consistente y Personalizado"](https://www.g2.com/es/survey_responses/hubspot-sales-hub-review-13400757)** **Rating:** 4.5/5.0 stars _— Michael F._ [Read full review](https://www.g2.com/es/survey_responses/hubspot-sales-hub-review-13400757) **["HubSpot Sales Hub’s AI Turns CRM Data Into Actionable Outreach Lists Fast"](https://www.g2.com/es/survey_responses/hubspot-sales-hub-review-13338768)** **Rating:** 4.5/5.0 stars _— Alexa P._ [Read full review](https://www.g2.com/es/survey_responses/hubspot-sales-hub-review-13338768) #### What Are G2 Users Discussing About HubSpot Sales Hub? - [¿Cómo ha impactado HubSpot Sales Hub en la gestión del embudo de ventas en pequeñas y medianas empresas?](https://www.g2.com/es/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments - [¿Para qué se utiliza HubSpot Sales Hub?](https://www.g2.com/es/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments - [What is HubSpot good for?](https://www.g2.com/es/discussions/what-is-hubspot-good-for) - 2 comments - [¿Cómo uso HubSpot para ventas?](https://www.g2.com/es/discussions/how-do-i-use-hubspot-for-sales) - 3 comments - [¿Qué puedes hacer con HubSpot gratuito?](https://www.g2.com/es/discussions/what-can-you-do-with-free-hubspot) - 2 comments ### [Pipedrive](https://www.g2.com/products/pipedrive/reviews) Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. **Average Rating:** 4.3/5.0 **Total Reviews:** 3,091 #### How Do G2 Users Rate Pipedrive? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.6/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Pipedrive? - **Seller:** [Pipedrive](https://www.g2.com/sellers/pipedrive) - **Company Website:** www.pipedrive.com - **Year Founded:** 2010 - **HQ Location:** New York - **Twitter:** @pipedrive 14,355 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=593f28c37b331c98d518c81ecb518081b4eb6dcf79869bad97f35f51a7d3bcef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1876917%2F&secure%5Burl_type%5D=linkedin_company_website) 1,051 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Sales Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 71% Small, 23% Medium #### What Do G2 Reviewers Say About Pipedrive? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Pipedrive, finding it intuitive and customizable for their evolving business needs. - Users praise the **intuitive interface** of Pipedrive, making it easy for anyone to customize and use effectively. - Users appreciate the **simple and user-friendly interface** of Pipedrive, making navigation and task management effortless. - Users appreciate the **ease of customization** in Pipedrive, enabling them to tailor the CRM to their specific needs. - Users value the **seamless integrations** of Pipedrive, enhancing their sales process and automating essential tasks. ##### Cons - Users express concerns about **missing features** in Pipedrive, including limited automation options and customization difficulties. - Users express frustration over **limited features** in Pipedrive, such as automation setup and customization options. - Users find the **learning curve steep** with Pipedrive, requiring significant time and training for effective use. - Users find Pipedrive **expensive** , especially the add-ons, making it challenging for solo practices and small businesses. - Users experience **integration issues** with Pipedrive, notably missing meeting details in Google Calendar events. #### What Are Recent G2 Reviews of Pipedrive? **["Visual Pipelines, Helpful AI Setup, and Great Value for New CRM Users"](https://www.g2.com/survey_responses/pipedrive-review-13260876)** **Rating:** 5.0/5.0 stars _— Gavin A._ [Read full review](https://www.g2.com/survey_responses/pipedrive-review-13260876) **["Effortless Kanban Deal Pipeline That Keeps Sales Organized"](https://www.g2.com/survey_responses/pipedrive-review-13396654)** **Rating:** 5.0/5.0 stars _— Ganesh G._ [Read full review](https://www.g2.com/survey_responses/pipedrive-review-13396654) #### What Are G2 Users Discussing About Pipedrive? - [What features of Pipedrive are most beneficial for new sales professionals to track and optimize their sales pipeline?](https://www.g2.com/discussions/what-features-of-pipedrive-are-most-beneficial-for-new-sales-professionals-to-track-and-optimize-their-sales-pipeline) - 2 comments - [What is Pipedrive used for?](https://www.g2.com/discussions/pipedrive-what-is-pipedrive-used-for) - 2 comments - [Is Pipedrive free?](https://www.g2.com/discussions/is-pipedrive-free) - 3 comments, 1 upvote - [What is Pipedrive software?](https://www.g2.com/discussions/what-is-pipedrive-software) - 2 comments - [What is Pipedrive used for?](https://www.g2.com/discussions/what-is-pipedrive-used-for) - 2 comments ### [monday CRM](https://www.g2.com/pt/products/monday-crm/reviews) O único CRM com foco em IA que sua equipe vai adorar monday CRM é o CRM com tecnologia de IA construído para velocidade, visibilidade e simplicidade — capacitando equipes de receita a se moverem mais rápido, preverem melhor e nunca perderem um negócio. É fácil de configurar, não requer codificação e se adapta a qualquer fluxo de trabalho para que as equipes possam começar rapidamente e se concentrar em vender. Desde a captura de leads até a transferência pós-venda: suas ferramentas, dados e equipes permanecem alinhados em um espaço de trabalho conectado e intuitivo. Com IA integrada e automações sem código, o monday CRM não apenas ajuda você a gerenciar o trabalho — ele faz o trabalho por você. Agentes de vendas de IA identificam e qualificam leads, o AI Notetaker resume chamadas e sugere próximos passos, e as automações lidam com atualizações, acompanhamentos e entrada de dados, reduzindo o trabalho manual em toda a linha. De pipelines e painéis a e-mails, documentos e conversas com clientes, todo o seu processo de receita funciona em uma plataforma unificada. Vendedores obtêm clareza para fechar negócios, e líderes obtêm os insights em tempo real de que precisam para prever com confiança. E com as campanhas monday, as equipes de marketing e vendas podem planejar, lançar e otimizar campanhas de e-mail com marca diretamente de seu CRM sem a necessidade de integrações ou ferramentas extras. Principais características Configuração simples sem código Painéis e relatórios personalizados Agentes de vendas de IA AI Notetaker Insights e priorização de negócios Automações sem código Sequências e e-mails em massa Campanhas monday Caixa de entrada compartilhada Aplicativo móvel Enriquecimento de leads Cotações e faturas Mais de 500 integrações **Average Rating:** 4.5/5.0 **Total Reviews:** 1,594 #### How Do G2 Users Rate monday CRM? - **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 8.9/10) - **Capacidade de fluxo de trabalho:** 8.7/10 (Category avg: 8.5/10) - **Contato & Gerenciamento de Contas:** 8.7/10 (Category avg: 8.7/10) - **Oportunidade & Gerenciamento de Pipeline.:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind monday CRM? - **Vendedor:** [monday.com](https://www.g2.com/pt/sellers/monday-com-d88207e4-9e92-412d-903b-61cd13ca592b) - **Website da Empresa:** monday.com - **Ano de Fundação:** 2012 - **Localização da Sede:** Tel Aviv - **Twitter:** @mondaydotcom 40,761 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=efcc1bc784d43448424f5b18a6e2f5d5488a066e911204b167572629a6d9b361&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmondaydotcom&secure%5Burl_type%5D=linkedin_company_website) 3,837 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Projetos, CEO - **Top Industries:** Marketing e Publicidade, Tecnologia da Informação e Serviços - **Company Size:** 75% Small, 21% Medium #### What Do G2 Reviewers Say About monday CRM? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o monday CRM **muito fácil de usar** , apreciando sua simplicidade e recursos úteis para trabalho colaborativo. - Os usuários elogiam as **integrações eficientes** que melhoram o fluxo de trabalho, tornando as tarefas diárias mais suaves e fáceis de gerenciar. - Os usuários apreciam a **incrível personalização** do monday CRM, permitindo soluções sob medida para suas necessidades de negócios únicas. - Os usuários valorizam os **recursos de automação** do monday CRM, melhorando a eficiência do fluxo de trabalho e minimizando tarefas manuais. - Os usuários adoram o **design intuitivo** do monday CRM, tornando-o fácil de navegar e implementar em seu fluxo de trabalho. ##### Cons - Os usuários acham que os **recursos ausentes** no monday CRM, como automação limitada e colunas, prejudicam significativamente seus fluxos de trabalho. - Os usuários acham a **curva de aprendizado íngreme** , especialmente ao conectar placas e integrar totalmente o sistema. - Os usuários percebem **recursos limitados** no monday CRM, sentindo que ele carece de profundidade em comparação com ferramentas de CRM mais robustas. - Os usuários encontram **personalização limitada** no monday CRM em comparação com ferramentas mais robustas, afetando relatórios detalhados e configurações complexas. - Os usuários acham o monday CRM **caro** , particularmente desafiador para equipes menores com orçamentos apertados e custos de assinatura crescentes. #### What Are Recent G2 Reviews of monday CRM? **["Intuitive, User-Friendly CRM That Boosts Daily Productivity"](https://www.g2.com/pt/survey_responses/monday-crm-review-13347198)** **Rating:** 5.0/5.0 stars _— Faris K._ [Read full review](https://www.g2.com/pt/survey_responses/monday-crm-review-13347198) **["CRM flexível e fácil de usar com um pipeline de vendas visual claro"](https://www.g2.com/pt/survey_responses/monday-crm-review-13404163)** **Rating:** 4.0/5.0 stars _— Laura C._ [Read full review](https://www.g2.com/pt/survey_responses/monday-crm-review-13404163) #### What Are G2 Users Discussing About monday CRM? - [Para que serve o CRM de vendas da Monday?](https://www.g2.com/pt/discussions/what-is-monday-sales-crm-used-for) - 1 comment ## FAQs About CRM Software Generated using AI Last updated: June 3, 2026 ### What's the best CRM app for small business owners Based on G2 reviews, these CRM products are frequently mentioned by recent reviewers for helping small teams stay organized, manage pipelines, and reduce manual follow-up work. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub) — easy navigation and pipeline reviews. - [Pipedrive](https://www.g2.com/products/pipedrive) — visual pipeline and follow-up reminders. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub) — simple setup and contact management. - [Pipedrive](https://www.g2.com/products/pipedrive) — straightforward CRM for growing teams. ### Best CRM solution with marketing automation features Based on G2 reviews, these CRM products are often highlighted by recent users for combining contact management with email automation, campaign workflows, and follow-up support. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub) — sales workflows with marketing alignment. - [ActiveCampaign](https://www.g2.com/products/activecampaign) — automated journeys and contact segmentation. - [Zoho CRM](https://www.g2.com/products/zoho-crm) — lead tracking and workflow automation. - [ActiveCampaign](https://www.g2.com/products/activecampaign) — CRM plus email automation workflows. ### What CRM is the best for e-commerce platforms Based on G2 reviews, these CRM products are commonly cited by recent users for organizing customer data, syncing communications, and supporting sales workflows tied to online channels. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub) — centralized deals and outreach tracking. - [ActiveCampaign](https://www.g2.com/products/activecampaign) — customer journeys and campaign automation. - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud) — integrations and pipeline visibility. - [Zoho CRM](https://www.g2.com/products/zoho-crm) — organized leads and follow-up workflows. ### What should buyers look for in crm software According to verified users, the most consistent buying themes in recent CRM reviews are ease of use, clear pipeline visibility, centralized customer records, and reminders that keep follow-ups from being missed. Buyers also repeatedly mention reporting dashboards, task management, and workflow automation as practical time-savers. Integrations matter too, especially for email, calendars, and other business tools teams already use. Reviewers also flag common tradeoffs to evaluate during selection, including learning curve, mobile experience, reporting depth, and how well the system handles customization as processes become more complex. In short, buyers tend to value software that keeps sales activity organized without making daily work harder. ### How do teams use CRM for follow-ups According to verified users, teams mainly use CRM to keep follow-ups consistent and visible across the whole sales process. Recent reviews repeatedly mention reminders, task tracking, activity history, and pipeline stages as the tools that prevent outreach from slipping through the cracks. Users describe using CRM to log calls, emails, notes, and next steps in one place so any teammate can quickly understand account context. Automation is another recurring theme, with teams using it to trigger reminders, route leads, and reduce repetitive admin work. The practical outcome reviewers highlight most often is better organization: less time spent chasing updates manually and more confidence that important prospects and customers are being contacted on time. ### [Zoho CRM](https://www.g2.com/es/products/zoho-crm/reviews) Zoho CRM es una herramienta de gestión de relaciones con clientes basada en la nube que atiende las necesidades empresariales de negocios de mediana a gran escala. Las características clave incluyen gestión de contactos, embudos de ventas, gestión de pipeline, automatización de flujos de trabajo, asistente conversacional impulsado por IA, gestión de tareas, gestión de campañas de marketing, pronóstico de ventas, soporte y servicio al cliente, gestión de inventario, informes y análisis, e integración sin problemas con más de 500 aplicaciones empresariales populares en un solo sistema empresarial. **Average Rating:** 4.1/5.0 **Total Reviews:** 2,842 #### G2 Deal: Get 50% off and save up to $100 Zoho CRM is a cloud-based, 360° business management platform that streamlines business processes to deliver better customer experiences. Close deals faster with better visibility at every stage of your sales pipeline, omnichannel connectivity and AI-powered tools. **Price:** ~~$14/user/month~~ → $7/user/month [View this exclusive G2 deal](https://www.g2.com/es/deals/offers/7f182259-022b-42ab-bcb8-edd22e562d93?source=categories) #### How Do G2 Users Rate Zoho CRM? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.0/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 8.2/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 8.5/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 8.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Zoho CRM? - **Vendedor:** [Zoho](https://www.g2.com/es/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Año de fundación:** 1996 - **Ubicación de la sede:** Austin, TX - **Twitter:** @Zoho 137,880 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 empleados en LinkedIn® - **Teléfono:** +1 (888) 900-9646 #### Who Uses This Product? - **Who Uses This:** Propietario, Director Ejecutivo - **Top Industries:** Tecnología de la información y servicios, Software de Computadora - **Company Size:** 62% Small, 33% Medium #### What Do G2 Reviewers Say About Zoho CRM? _AI-generated summary from verified user reviews_ ##### Pros - A los usuarios les encanta la **interfaz intuitiva** de Zoho CRM, lo que hace que las tareas diarias sean fáciles y fluidas de navegar. - Los usuarios aprecian las **potentes características de IA** de Zoho CRM, mejorando las ventas, el marketing y el soporte al cliente sin problemas. - Los usuarios aprecian las **integraciones fluidas** de Zoho CRM, mejorando la colaboración entre los procesos de Marketing y Ventas de manera efectiva. - Los usuarios aprecian las **fáciles integraciones** en Zoho CRM, mejorando la eficiencia del flujo de trabajo y simplificando la gestión de clientes. - Los usuarios aprecian la **flexibilidad y facilidad de gestión de leads** con las amplias características e integraciones de Zoho CRM. ##### Cons - Los usuarios experimentan una **curva de aprendizaje** desafiante con Zoho CRM, ya que las funciones avanzadas pueden ser confusas al principio. - Los usuarios encuentran que las **funciones limitadas** en Zoho CRM restringen la funcionalidad, dificultando la integración y automatización con otros sistemas. - Los usuarios tienen dificultades con **problemas de integración** , encontrando el sistema inflexible y desafiante para automatizar con herramientas que no son de Zoho. - Los usuarios encuentran la **complejidad** de Zoho CRM desafiante para los principiantes, a menudo luchando por localizar funciones y navegar por el sistema. - Los usuarios a menudo enfrentan **un mal servicio al cliente** con Zoho CRM, lo que lleva a la frustración y desafíos durante tareas críticas. #### What Are Recent G2 Reviews of Zoho CRM? **["Integración Telefónica 3CX Innovadora con Interfaz Suave y Soporte de Primera Clase"](https://www.g2.com/es/survey_responses/zoho-crm-review-8769328)** **Rating:** 4.5/5.0 stars _— Tyler Q._ [Read full review](https://www.g2.com/es/survey_responses/zoho-crm-review-8769328) **["Zoho CRM centraliza datos, automatiza flujos de trabajo y ofrece potentes insights."](https://www.g2.com/es/survey_responses/zoho-crm-review-13163763)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/es/survey_responses/zoho-crm-review-13163763) #### What Are G2 Users Discussing About Zoho CRM? - [¿Cuáles son las principales fortalezas de Zoho CRM en la gestión de relaciones con los clientes en comparación con otras plataformas CRM?](https://www.g2.com/es/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) - 3 comments, 1 upvote - [¿Cuáles son las principales fortalezas de Zoho CRM en la gestión de relaciones con los clientes en comparación con otras plataformas CRM?](https://www.g2.com/es/discussions/what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platforms) - 3 comments - [¿Para qué se utiliza Zoho CRM?](https://www.g2.com/es/discussions/zoho-crm-what-is-zoho-crm-used-for) - 2 comments, 2 upvotes - [¿Es realmente gratuito Zoho CRM?](https://www.g2.com/es/discussions/is-zoho-crm-really-free) - 4 comments, 5 upvotes - [¿Cuáles son las características del software CRM?](https://www.g2.com/es/discussions/zoho-crm-what-are-the-features-of-crm-software) - 2 comments, 1 upvote ### [Close](https://www.g2.com/es/products/close/reviews) Close es un CRM de ventas con llamadas integradas, SMS, correo electrónico, automatización e IA, diseñado para fundadores, startups, agencias y equipos de ventas en crecimiento. La plataforma ayuda a las empresas a gestionar clientes potenciales, comunicarse con prospectos, rastrear oportunidades y automatizar el seguimiento desde un único sistema. Close es comúnmente utilizado por equipos que desean que su CRM apoye la ejecución de ventas, no solo almacenar datos de clientes. Los usuarios pueden llamar, enviar correos electrónicos, mensajes de texto, gestionar pipelines, asignar tareas, crear flujos de trabajo, ejecutar secuencias de alcance y rastrear la actividad de ventas directamente dentro de la plataforma. Close está diseñado para empresas lideradas por fundadores, startups, pequeñas empresas, agencias, firmas de reclutamiento, empresas de coaching, equipos de servicios financieros, empresas SaaS y equipos de ventas internas. Soporta equipos que van desde fundadores individuales hasta organizaciones de ventas con más de 100 representantes. Las capacidades clave incluyen: • Gestión de CRM y pipeline para rastrear clientes potenciales, contactos, oportunidades, actividades y relaciones con clientes • Llamadas, SMS y correo electrónico integrados, con historial de comunicación conectado a los registros de clientes • Automatización de ventas para flujos de trabajo, secuencias, enrutamiento de clientes potenciales, gestión de tareas y seguimiento • Marcador Automático y Marcador Predictivo para equipos que gestionan ventas salientes de alto volumen o flujos de trabajo de reclutamiento • Informes y análisis para visibilidad del pipeline, seguimiento de actividades, pronósticos y rendimiento de ventas • Chloe, el agente de IA integrado directamente en Close, que puede ayudar a calificar clientes potenciales, agendar reuniones, hacer seguimiento con prospectos, investigar cuentas, enriquecer registros, resumir conversaciones y actualizar datos del CRM Chloe opera dentro de Close, donde ya viven los registros de clientes, conversaciones, actividades, oportunidades y flujos de trabajo. Esto permite a Chloe tomar acciones utilizando el contexto del CRM, en lugar de trabajar como una herramienta de IA independiente conectada a través de integraciones separadas. Los equipos pueden usar a Chloe para involucrar nuevos clientes potenciales, reactivar oportunidades inactivas, capturar datos de calificación, programar reuniones y entregar conversaciones calificadas a representantes de ventas humanos cuando sea apropiado. Al combinar CRM, comunicación, automatización, informes y flujos de trabajo de ventas asistidos por IA en una sola plataforma, Close ayuda a los equipos a reducir el trabajo manual, mejorar la velocidad de respuesta a clientes potenciales, mantener la consistencia en el seguimiento y gestionar más actividad de ventas sin añadir complejidad operativa innecesaria. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,073 #### G2 Deal: 20% off for new Close customers Close is the sales engagement CRM designed to help SMBs turn more leads into revenue. G2 users receive a 20%, one-time discount off first billing cycle for new Close customers. Offer expires December 31, 2026. **Offer expires:** 31 Diciembre 2026 [View this exclusive G2 deal](https://www.g2.com/es/deals/offers/9977c13f-e5ec-4adb-bbe2-063d2114e9e2?source=categories) #### How Do G2 Users Rate Close? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.3/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 8.8/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 9.0/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Close? - **Vendedor:** [Close](https://www.g2.com/es/sellers/close) - **Sitio web de la empresa:** close.com - **Año de fundación:** 2013 - **Ubicación de la sede:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close 6,592 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8980b4bb0778d41500d3b100ba9f3961c87b6cc7fd74a5b1c0aa7775da9fc28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2597204%2F&secure%5Burl_type%5D=linkedin_company_website) 213 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director Ejecutivo, Fundador - **Top Industries:** Marketing y publicidad, Software de Computadora - **Company Size:** 76% Small, 20% Medium #### What Do G2 Reviewers Say About Close? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran que Close es **extremadamente fácil de usar** , lo que permite un acceso rápido a las funciones esenciales para una gestión empresarial eficiente. - Los usuarios encuentran que Close es **increíblemente útil** , especialmente por su diseño intuitivo y su rápido soporte al cliente. - Los usuarios aprecian las **mejoradas características de gestión de comunicación** de Close, que agilizan las interacciones con los clientes de manera efectiva y eficiente. - A los usuarios les encanta la **simplicidad y facilidad de uso** de Close, lo que hace que la gestión de clientes y el seguimiento de prospectos sea sin esfuerzo. - A los usuarios les encanta el **diseño intuitivo** de Close, encontrándolo fácil de usar y eficiente para sus necesidades. ##### Cons - Los usuarios notan las **características faltantes** en Close, como las limitaciones de la aplicación móvil y la falta de integración con WhatsApp, lo que afecta la usabilidad. - Los usuarios experimentan **problemas de llamadas** , incluidos cargos inesperados y fallos de grabación, lo que puede obstaculizar un uso efectivo. - Los usuarios encuentran las **funciones limitadas** de Close restrictivas, especialmente para las necesidades B2C y funcionalidades avanzadas. - Los usuarios encuentran frustrante la **personalización limitada** de Close, especialmente para informes personalizados y paneles avanzados. - Los usuarios encuentran la **curva de aprendizaje empinada** , con desafíos en la fusión de clientes potenciales y la gestión efectiva de informes personalizados. #### What Are Recent G2 Reviews of Close? **["Close CRM nos mantiene ágiles, rápidos y enfocados"](https://www.g2.com/es/survey_responses/close-review-11757558)** **Rating:** 5.0/5.0 stars _— Jose N._ [Read full review](https://www.g2.com/es/survey_responses/close-review-11757558) **["El mejor software de llamadas en frío que he usado."](https://www.g2.com/es/survey_responses/close-review-11465611)** **Rating:** 5.0/5.0 stars _— Adhiraj P._ [Read full review](https://www.g2.com/es/survey_responses/close-review-11465611) #### What Are G2 Users Discussing About Close? - [¿Para qué se utiliza Close?](https://www.g2.com/es/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/es/discussions/what-is-close-used-for) - 1 comment ### [Bigin by Zoho CRM](https://www.g2.com/es/products/bigin-by-zoho-crm/reviews) Bigin de Zoho CRM es un software de gestión de relaciones con clientes (CRM) simplificado y preparado para la inteligencia artificial, diseñado específicamente para pequeñas empresas, startups y equipos de atención al cliente. Con la confianza de más de 50,000 empresas en más de 150 países, Bigin ayuda a las pequeñas empresas a unificar todas las operaciones de cara al cliente — marketing, ventas, incorporación, entrega y soporte, y ayuda a gestionar las relaciones con los clientes de manera efectiva. **Average Rating:** 4.6/5.0 **Total Reviews:** 872 #### How Do G2 Users Rate Bigin by Zoho CRM? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.6/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 8.4/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 8.8/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Bigin by Zoho CRM? - **Vendedor:** [Zoho](https://www.g2.com/es/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Año de fundación:** 1996 - **Ubicación de la sede:** Austin, TX - **Twitter:** @Zoho 137,880 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 empleados en LinkedIn® - **Teléfono:** +1 (888) 900-9646 #### Who Uses This Product? - **Who Uses This:** Director Ejecutivo, Fundador - **Top Industries:** Marketing y publicidad, Tecnología de la información y servicios - **Company Size:** 90% Small, 8% Medium #### What Do G2 Reviewers Say About Bigin by Zoho CRM? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran la **facilidad de uso** de Bigin by Zoho CRM, apreciando su configuración sencilla y su interfaz amigable. - Los usuarios valoran la **simplicidad y organización** de Bigin by Zoho CRM, lo que lo hace ideal para pequeñas empresas. - Los usuarios elogian el **diseño intuitivo** de Bigin by Zoho CRM, destacando su simplicidad y facilidad de navegación. - Los usuarios valoran la **simplicidad** de Bigin de Zoho CRM, encontrándolo fácil de usar y configurar para pequeñas empresas. - Los usuarios valoran la **facilidad de uso y gestión** de Bigin by Zoho CRM, apreciando su interfaz intuitiva y funcionalidad. ##### Cons - Los usuarios notan la **falta de funciones avanzadas** en Bigin de Zoho CRM, lo que limita la automatización y las integraciones. - Los usuarios encuentran que Bigin de Zoho CRM tiene **funciones limitadas** , careciendo de automatizaciones avanzadas y conectores para una integración ampliada. - Los usuarios experimentan **problemas de integración** con Bigin, encontrando la importación complicada y la integración de aplicaciones desafiante, especialmente para los principiantes. - Los usuarios notan la **personalización limitada** en Bigin, con campos restringidos y opciones de automatización básicas para necesidades avanzadas. - Los usuarios encuentran que Bigin de Zoho CRM tiene **integraciones limitadas** , lo que dificulta la conexión con otras aplicaciones esenciales para flujos de trabajo más fluidos. #### What Are Recent G2 Reviews of Bigin by Zoho CRM? **["El CRM simple y flexible de Bigin que agiliza todo nuestro flujo de trabajo"](https://www.g2.com/es/survey_responses/bigin-by-zoho-crm-review-13236369)** **Rating:** 5.0/5.0 stars _— maza y._ [Read full review](https://www.g2.com/es/survey_responses/bigin-by-zoho-crm-review-13236369) **["Excelente CRM para empresas en crecimiento"](https://www.g2.com/es/survey_responses/bigin-by-zoho-crm-review-13212566)** **Rating:** 5.0/5.0 stars _— vansh v._ [Read full review](https://www.g2.com/es/survey_responses/bigin-by-zoho-crm-review-13212566) #### What Are G2 Users Discussing About Bigin by Zoho CRM? - [What is the difference between Bigin and Zoho CRM?](https://www.g2.com/es/discussions/what-is-the-difference-between-bigin-and-zoho-crm) - [¿Bigin se integra con Zoho CRM?](https://www.g2.com/es/discussions/does-bigin-integrate-with-zoho-crm) - 2 comments, 1 upvote - [¿Qué es Zoho Bigin?](https://www.g2.com/es/discussions/what-is-zoho-bigin) - 2 comments - [¿Para qué se utiliza Bigin?](https://www.g2.com/es/discussions/what-is-bigin-used-for) - 1 comment ### [ActiveCampaign](https://www.g2.com/es/products/activecampaign/reviews) ActiveCampaign es la plataforma de marketing autónoma diseñada para transformar la forma en que trabajan los mercadólogos, agencias y propietarios de negocios. Usa Active Intelligence para impulsar automatizaciones conscientes de los objetivos y orquestar experiencias personalizadas a través de correo electrónico, SMS y WhatsApp. Integra sin esfuerzo con más de 1000 aplicaciones, descubre profundos conocimientos de rendimiento y optimiza tus flujos de trabajo para que ganes todos los días. - Marketing autónomo Construido sobre la base de la automatización del marketing, impulsa tu estrategia de marketing y los recorridos del cliente con ejecución, optimización e información impulsadas por IA en cada paso. - Agentes de IA Ejecuta campañas de marketing completas a través de simples indicaciones, respaldadas por Active Intelligence. - Marketing multicanal Llega a prospectos y clientes dondequiera que estén, con correo electrónico, SMS, WhatsApp y más. - Contenido personalizado y acorde a la marca Herramientas creativas que ofrecen diseños profesionales listos para la conversión para correos electrónicos y páginas de destino. - CRM Rastrea, gestiona y automatiza tu proceso de ventas. - Más de 1000 aplicaciones e integraciones Conecta ActiveCampaign con tus herramientas favoritas. **Average Rating:** 4.4/5.0 **Total Reviews:** 14,254 #### G2 Deal: G2 buyers save 15%! Whether you’re looking to increase brand awareness, drive more leads, or convert more customers, ActiveCampaign has you covered. Take your marketing to the next level and achieve the engagement and growth you’ve been looking for. G2 buyers save 15% off annual ActiveCampaign subscriptions! [View this exclusive G2 deal](https://www.g2.com/es/deals/offers/debfa34b-992a-49e8-8acb-a4949ed66da9?source=categories) #### How Do G2 Users Rate ActiveCampaign? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.8/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 8.0/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 8.2/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 7.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind ActiveCampaign? - **Vendedor:** [ActiveCampaign](https://www.g2.com/es/sellers/activecampaign) - **Sitio web de la empresa:** www.activecampaign.com - **Año de fundación:** 2003 - **Ubicación de la sede:** Chicago, IL - **Twitter:** @ActiveCampaign 13,203 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ecaffa7a4dd54b3f72ef9abc63c48d5efe51974c2974dfaa5d09b34c1e0c97bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F221390%2F&secure%5Burl_type%5D=linkedin_company_website) 848 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propietario, Director Ejecutivo - **Top Industries:** Marketing y publicidad, Salud, bienestar y fitness - **Company Size:** 92% Small, 7% Medium #### What Do G2 Reviewers Say About ActiveCampaign? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran la **facilidad de uso** en ActiveCampaign, apreciando la automatización sin problemas y las características sencillas para tareas personales. - A los usuarios les encanta la **programación de automatización fácil** de ActiveCampaign, que agiliza su flujo de trabajo y mejora la comunicación con los clientes. - Los usuarios elogian las **potentes y fáciles características de automatización** de ActiveCampaign, mejorando la eficiencia y organización de su flujo de trabajo. - A los usuarios les encantan las **fenomenales características de automatización** de ActiveCampaign, mejorando las campañas de correo electrónico con una segmentación efectiva y mensajes personalizados. - Los usuarios valoran ActiveCampaign por su **plataforma todo en uno** , que ofrece capacidades efectivas de segmentación y marketing por correo electrónico personalizado. ##### Cons - Los usuarios experimentan una **curva de aprendizaje pronunciada** con ActiveCampaign, requiriendo apoyo adicional para navegar por sus funciones de manera efectiva. - Los usuarios expresan preocupaciones sobre las **funciones faltantes** como la fácil creación de formularios y los desencadenantes de fecha personalizados. - Los usuarios encuentran el **precio elevado** , especialmente para los planes más nuevos, lo que puede ser una barrera para algunas empresas. - Los usuarios encuentran frustrantes las **funciones limitadas** de ActiveCampaign, especialmente en los informes, las pruebas de automatización y la flexibilidad de diseño. - Los usuarios encuentran que ActiveCampaign **no es intuitivo** , luchando con automatizaciones complicadas y procesos de creación de correos electrónicos que obstaculizan la eficiencia. #### What Are Recent G2 Reviews of ActiveCampaign? **["Automation That Runs Reliably"](https://www.g2.com/es/survey_responses/activecampaign-review-13366443)** **Rating:** 4.5/5.0 stars _— Micah J._ [Read full review](https://www.g2.com/es/survey_responses/activecampaign-review-13366443) **["ActiveCampaign gave us more control over personalization without pushing everything to development"](https://www.g2.com/es/survey_responses/activecampaign-review-13355817)** **Rating:** 5.0/5.0 stars _— Valeria B._ [Read full review](https://www.g2.com/es/survey_responses/activecampaign-review-13355817) #### What Are G2 Users Discussing About ActiveCampaign? - [¿Cuáles son algunas formas creativas en que las empresas están utilizando ActiveCampaign para automatizar sus esfuerzos de marketing?](https://www.g2.com/es/discussions/what-are-some-creative-ways-businesses-are-using-activecampaign-to-automate-their-marketing-efforts) - 1 comment - [How much does ActiveCampaign cost?](https://www.g2.com/es/discussions/how-much-does-activecampaign-cost) - 1 comment - [¿Qué es ActiveCampaign CRM?](https://www.g2.com/es/discussions/what-is-activecampaign-crm) - 1 comment - [¿ActiveCampaign tiene un CRM?](https://www.g2.com/es/discussions/does-activecampaign-have-a-crm) - 7 comments - [¿Para qué se utiliza ActiveCampaign?](https://www.g2.com/es/discussions/what-is-activecampaign-used-for) - 20 comments ### [Attio](https://www.g2.com/es/products/attio/reviews) Attio es el CRM de IA para la próxima era de las empresas. Diseñado para adaptarse a cualquier negocio, Attio ofrece a las empresas el poder de entender a cada cliente, automatizar a gran escala y crear sistemas de entrada al mercado exactamente como lo necesitan. Miles de empresas, incluidos líderes de IA que definen categorías y startups, utilizan Attio para impulsar su entrada al mercado. ------------------------ Características clave: - IA para cómo ya trabajas. Pide a Attio que encuentre, actualice o cree en inglés simple. - Conecta a tus agentes con tu CRM. El servidor MCP de Attio se conecta a cualquier herramienta de IA para que tus agentes puedan leer, escribir y actuar sobre el contexto del cliente en vivo. - Un CRM que se adapta a tu negocio. Modela cualquier movimiento GTM con nuestro modelo de datos flexible, objetos personalizados y relaciones adaptadas para tu equipo. - Automatiza el trabajo detrás del acuerdo. Potentes flujos de trabajo dirigen clientes potenciales, gestionan acuerdos y mantienen tu pipeline en movimiento. - Deja de perseguir datos obsoletos. Attio enriquece automáticamente los registros de contactos y empresas, para que tu equipo nunca pierda tiempo en correos electrónicos muertos, títulos desactualizados o contexto faltante. - Rendimiento en tiempo real. Tableros en vivo e informes avanzados brindan a los equipos de ingresos visibilidad instantánea sobre el pipeline, la actividad y las tendencias. - Mantén la conversación en marcha. Graba reuniones, genera resúmenes de IA y sincroniza ideas clave directamente a tu CRM. - Conecta las herramientas que tu equipo ama. Attio se mantiene sincronizado en toda tu pila con una creciente biblioteca de integraciones y una Plataforma de Desarrolladores para crear las tuyas propias. Comenzar con Attio es rápido. Configura tu CRM en minutos sincronizando tu correo electrónico y calendario para construir un sistema completo sin entrada de datos manual. ------------------------ Únete a las miles de empresas que ya utilizan Attio para impulsar su crecimiento. Descubre lo que Attio puede hacer por ti en attio.com **Average Rating:** 4.3/5.0 **Total Reviews:** 588 #### How Do G2 Users Rate Attio? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.5/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 8.5/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 9.5/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 9.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Attio? - **Vendedor:** [Attio](https://www.g2.com/es/sellers/attio) - **Sitio web de la empresa:** attio.com - **Año de fundación:** 2019 - **Ubicación de la sede:** London, GB - **Twitter:** @attio 12,873 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=59d91a99caf3f4b98cadb85c9613905352f5424a16e9375875ca7b824e53fd5a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fattio%2F&secure%5Burl_type%5D=linkedin_company_website) 174 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director Ejecutivo, Fundador - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 80% Small, 15% Medium #### What Do G2 Reviewers Say About Attio? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de Attio, disfrutando de su configuración fluida y opciones de personalización intuitivas. - Los usuarios valoran la **fácil configuración** de Attio, lo que permite una rápida productividad sin una curva de aprendizaje pronunciada. - A los usuarios les encanta la **fantástica personalización** de Attio, que permite configuraciones personalizadas que mejoran el seguimiento de clientes potenciales sin esfuerzo. - Los usuarios valoran la **integración efectiva** de Attio con varias herramientas, mejorando la productividad y creando una experiencia de flujo de trabajo sin interrupciones. - A los usuarios les encantan las **características robustas** de Attio, que permiten integraciones sin problemas, análisis avanzados y un soporte al cliente excepcional. ##### Cons - Los usuarios tienen dificultades con **problemas de integración** en Attio, necesitando más conexiones nativas de herramientas y características de enriquecimiento mejoradas. - Los usuarios notan las **características faltantes** en Attio, deseando mejoras y automatizaciones para mejorar la usabilidad y funcionalidad. - Los usuarios notan una **curva de aprendizaje más pronunciada** inicialmente, con complejidades en la configuración y flexibilidad que pueden ser abrumadoras. - Los usuarios encuentran **problemas de características** con el intercambio de correos electrónicos y la generación de informes en Attio, lo que dificulta la colaboración y el acceso a los datos. - Los usuarios encuentran la **información incompleta** en Attio desafiante, especialmente en lo que respecta al enriquecimiento de datos de IA y las limitaciones de informes. #### What Are Recent G2 Reviews of Attio? **["CRM rápido y de baja fricción con visibilidad en tiempo real y enriquecimiento automático"](https://www.g2.com/es/survey_responses/attio-review-13177412)** **Rating:** 4.0/5.0 stars _— Frank W._ [Read full review](https://www.g2.com/es/survey_responses/attio-review-13177412) **["Simple, Cost-Effective CRM Solution"](https://www.g2.com/es/survey_responses/attio-review-13363010)** **Rating:** 5.0/5.0 stars _— Catarina C._ [Read full review](https://www.g2.com/es/survey_responses/attio-review-13363010) ### [HighLevel](https://www.g2.com/products/highlevel/reviews) HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! **Average Rating:** 4.6/5.0 **Total Reviews:** 636 #### How Do G2 Users Rate HighLevel? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.8/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind HighLevel? - **Seller:** [HighLevel](https://www.g2.com/sellers/highlevel) - **Company Website:** gohighlevel.com - **Year Founded:** 2018 - **HQ Location:** Dallas, Texas - **Twitter:** @gohighlevel 8,862 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089a0fc65d9582c7686e98c3d2241d83a7dea5d7f4dda4b2af2942b3940a420d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhighlevel%2F&secure%5Burl_type%5D=linkedin_company_website) 2,407 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Consulting - **Company Size:** 64% Small, 3% Medium #### What Do G2 Reviewers Say About HighLevel? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **flexibility and comprehensive features** of HighLevel, finding it easy to set up and integrate. - Users appreciate the **all-in-one functionality** of HighLevel, enhancing efficiency in marketing, sales, and client management. - Users praise the **excellent customer support** of HighLevel, appreciating their responsiveness and active feature requests. - Users value the **extensive feature set** of Go HighLevel, appreciating its depth and constant innovation in marketing tools. - Users value the **intuitive automation setup** in HighLevel, enhancing their workflow and client management effectively. ##### Cons - Users find the **steep learning curve** of HighLevel challenging, complicating their ability to leverage its extensive features. - Users desire more **missing features** in HighLevel, impacting functionality like email marketing and live streaming capabilities. - Users face a **steep learning curve** with HighLevel, requiring significant effort to master its numerous features and updates. - Users find HighLevel to be **not intuitive** , often feeling overwhelmed by its complexity and learning curve. - Users express concern over **poor customer support** , finding the team uninformed and responses often vague. #### What Are Recent G2 Reviews of HighLevel? **["Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM"](https://www.g2.com/survey_responses/highlevel-review-13050560)** **Rating:** 5.0/5.0 stars _— Marque C._ [Read full review](https://www.g2.com/survey_responses/highlevel-review-13050560) **["Outstanding C \*\*\*\*\* 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email"](https://www.g2.com/survey_responses/highlevel-review-12853292)** **Rating:** 5.0/5.0 stars _— Joe G._ [Read full review](https://www.g2.com/survey_responses/highlevel-review-12853292) #### What Are G2 Users Discussing About HighLevel? - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote ### [SAP Sales Cloud](https://www.g2.com/es/products/sap-sap-sales-cloud/reviews) SAP Sales Cloud es una plataforma de automatización de ventas / CRM de vanguardia que ayuda a las organizaciones a simplificar la venta inteligente, a través de la conexión, la visión y la adaptabilidad. Aprovechando SAP Sales Cloud, las organizaciones pueden conectar y optimizar los procesos de ventas. Conectar datos y procesos de ventas: Unir datos, procesos y personas para ofrecer compromisos de ventas efectivos que impulsen los ingresos y la lealtad del cliente. Aprovechar la visión para acelerar las ventas: Guiar las acciones de ventas a través de recomendaciones inteligentes que eliminan las conjeturas y ayudan a los vendedores a centrarse en el negocio correcto. Adaptarse y capturar nuevas oportunidades: Proporcionar la flexibilidad para superar desafíos y requisitos únicos a medida que cambian con nuevas oportunidades de mercado. **Average Rating:** 4.2/5.0 **Total Reviews:** 889 #### How Do G2 Users Rate SAP Sales Cloud? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.5/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 8.3/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 8.3/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind SAP Sales Cloud? - **Vendedor:** [SAP](https://www.g2.com/es/sellers/sap) - **Sitio web de la empresa:** www.sap.com - **Año de fundación:** 1972 - **Ubicación de la sede:** Walldorf - **Twitter:** @SAP 297,052 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website) 141,955 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Consultor, Consultor Asociado - **Top Industries:** Tecnología de la información y servicios, Software de Computadora - **Company Size:** 45% Large, 36% Medium #### What Do G2 Reviewers Say About SAP Sales Cloud? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de SAP Sales Cloud, que mejora el rendimiento y agiliza sus procesos de ventas. - Los usuarios aprecian las **integraciones fluidas** de SAP Sales Cloud, lo que permite un uso efectivo con otro software de SAP para una gestión de ventas mejorada. - Los usuarios aprecian la **integración perfecta** de SAP Sales Cloud con otros productos de SAP, mejorando sus procesos de ventas de manera efectiva. - Los usuarios valoran las **capacidades efectivas de gestión de leads** de SAP Sales Cloud, mejorando la productividad de ventas y los conocimientos sobre los clientes. - Los usuarios valoran los **análisis detallados** de SAP Sales Cloud, que simplifican la toma de decisiones y mejoran el rendimiento de ventas. ##### Cons - Los usuarios encuentran la **curva de aprendizaje empinada** , enfrentando desafíos con la configuración y la navegación que dificultan la experiencia del usuario. - Los usuarios enfrentan desafíos con **personalización limitada** en SAP Sales Cloud, lo que afecta la eficiencia y la usabilidad para las tareas de ventas. - Los usuarios enfrentan **problemas de complejidad** con SAP Sales Cloud, lo que dificulta la facilidad de uso y requiere una capacitación extensa para su adopción. - Los usuarios encuentran que SAP Sales Cloud **no es intuitivo** , experimentando una curva de aprendizaje pronunciada y ocasionales retrasos en el rendimiento. - Los usuarios encuentran que los **costos de implementación son caros** , elevando el precio total más allá de muchos competidores. #### What Are Recent G2 Reviews of SAP Sales Cloud? **["Un software grande y poderoso con una curva de aprendizaje"](https://www.g2.com/es/survey_responses/sap-sales-cloud-review-11746761)** **Rating:** 4.5/5.0 stars _— Alexander C._ [Read full review](https://www.g2.com/es/survey_responses/sap-sales-cloud-review-11746761) **["Manejador de tareas de alto volumen"](https://www.g2.com/es/survey_responses/sap-sales-cloud-review-11157624)** **Rating:** 4.5/5.0 stars _— Carlos Q._ [Read full review](https://www.g2.com/es/survey_responses/sap-sales-cloud-review-11157624) #### What Are G2 Users Discussing About SAP Sales Cloud? - [What is SAP CRM used for?](https://www.g2.com/es/discussions/what-is-sap-crm-used-for) - [¿Qué componentes de SAP están incluidos en SAP CRM?](https://www.g2.com/es/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) - 1 comment - [¿Qué componentes de SAP están incluidos en SAP CRM?](https://www.g2.com/es/discussions/what-sap-components-are-included-in-sap-crm) - 1 comment - [¿Está basado en la nube el CRM de SAP?](https://www.g2.com/es/discussions/is-sap-crm-cloud-based) - 1 comment - [¿Qué es el sistema CRM en SAP?](https://www.g2.com/es/discussions/what-is-crm-system-in-sap) - 1 comment ### [EngageBay](https://www.g2.com/es/products/engagebay/reviews) EngageBay es una plataforma de compromiso con el cliente todo en uno diseñada para pequeñas y medianas empresas que desean gestionar marketing, ventas y soporte desde un sistema unificado. Posicionada como una alternativa económica a plataformas como HubSpot y ActiveCampaign, se centra en ofrecer capacidades esenciales de CRM y automatización sin los costos generales típicamente asociados con el software empresarial. La plataforma combina gestión de contactos y acuerdos, automatización de marketing, marketing por correo electrónico, páginas de destino, formularios, chat en vivo y funcionalidad de mesa de ayuda dentro de una sola interfaz. Al consolidar estas funciones, EngageBay proporciona a los equipos una vista centralizada de las interacciones con los clientes a lo largo del ciclo de vida y reduce la necesidad de múltiples herramientas desconectadas. EngageBay también incorpora características asistidas por IA para agilizar tareas comunes y mejorar la productividad. Estas capacidades incluyen generación de correos electrónicos y contenido impulsada por IA, sugerencias de líneas de asunto y asistencia en flujos de trabajo que ayudan a los equipos a crear campañas y comunicaciones de manera más eficiente. Las herramientas de IA están diseñadas para apoyar la ejecución diaria en lugar de reemplazar la estrategia central, haciéndolas accesibles para equipos más pequeños que pueden no tener especialistas dedicados en automatización. En el lado del marketing, los usuarios pueden construir campañas de correo electrónico, diseñar flujos de trabajo de automatización, capturar leads a través de formularios y páginas de destino, y realizar pruebas A/B. El módulo CRM apoya el seguimiento de pipelines, la gestión de contactos, la automatización de tareas y la programación de citas para ayudar a los equipos de ventas a gestionar oportunidades de manera estructurada. Para el compromiso post-compra, la suite de servicios incluye herramientas de ticketing, base de conocimientos y chat en vivo para gestionar conversaciones de soporte al cliente desde un solo lugar. Un principio clave de diseño de EngageBay es la accesibilidad para empresas en crecimiento. La plataforma ofrece un nivel gratuito con funcionalidad básica y escala a través de planes pagados agrupados en lugar de numerosos complementos, ayudando a los equipos a adoptar la automatización sin una inversión inicial significativa. EngageBay se integra con una variedad de herramientas de terceros y proporciona paneles de informes para monitorear el rendimiento de campañas, el progreso de acuerdos y la actividad de soporte. Aunque no está posicionada como una plataforma empresarial profunda, está construida para satisfacer las necesidades operativas diarias de los equipos de ingresos de PYMES que buscan una solución integrada, asistida por IA y consciente del presupuesto. La plataforma está construida con un enfoque en la simplicidad y el rendimiento, integrando automatización avanzada de marketing, CRM de ventas y software de soporte al cliente en un sistema cohesivo. EngageBay aprovecha la inteligencia de IA de vanguardia para mejorar la productividad y la toma de decisiones en varios equipos. Esta integración permite a las empresas agilizar sus operaciones y mejorar las interacciones con los clientes, convirtiéndola en una opción ideal para organizaciones que requieren una solución robusta pero fácil de usar. Las capacidades de IA de EngageBay son particularmente notables, proporcionando a los usuarios herramientas que ayudan a crear contenido rápidamente, predecir resultados de manera inteligente y ofrecer experiencias personalizadas a escala. El Generador de Correos Electrónicos y Contenido de IA permite a los usuarios crear correos electrónicos y campañas atractivas en segundos, mientras que la función de Puntuación de Leads y Acuerdos de IA ayuda a identificar y priorizar los leads con más probabilidades de conversión. Además, las Perspectivas y Recomendaciones de IA ofrecen sugerencias accionables para mejorar el compromiso y la productividad, facilitando a las empresas navegar efectivamente sus viajes de cliente. La plataforma también cuenta con un conjunto de características clave que añaden un valor significativo a sus usuarios. Las capacidades de automatización de marketing de EngageBay incluyen flujos de trabajo de marketing por correo electrónico, constructores de páginas de destino y formularios, e integración con redes sociales, que colectivamente mejoran los esfuerzos de alcance. El componente CRM de ventas proporciona herramientas para la gestión de contactos y acuerdos, pipelines de ventas visuales y colaboración en equipo, asegurando que los procesos de ventas sean eficientes y transparentes. Además, las características de soporte al cliente, como un sistema de mesa de ayuda y ticketing, chat en vivo y una vista unificada del cliente, facilitan la comunicación y entrega de servicios sin problemas. EngageBay es particularmente adecuado para pequeñas y medianas empresas, startups y equipos en crecimiento que buscan una alternativa asequible pero poderosa a herramientas fragmentadas. Está diseñado para organizaciones que buscan automatizar interacciones con clientes, alinear esfuerzos de marketing y ventas, y mejorar la eficiencia del soporte mediante el uso de IA. Este enfoque integral no solo mejora la eficiencia operativa, sino que también posiciona a las empresas para competir efectivamente en sus respectivos mercados. ¿Qué es este producto? EngageBay es una plataforma de software CRM todo en uno construida para pequeñas y medianas empresas para gestionar la automatización de marketing, pipelines de ventas y soporte al cliente en un solo sistema. Combina marketing por correo electrónico, automatización de marketing, páginas de destino, gestión de contactos, seguimiento de acuerdos, mesa de ayuda y chat en vivo, eliminando la necesidad de múltiples herramientas desconectadas. Diseñada como una alternativa asequible a HubSpot y ActiveCampaign, EngageBay ayuda a las empresas en crecimiento a atraer leads, convertir acuerdos y apoyar a los clientes sin los costos o la complejidad a nivel empresarial. Centraliza los datos de los clientes, automatiza flujos de trabajo y mejora la visibilidad a lo largo de todo el ciclo de vida del cliente. **Average Rating:** 4.6/5.0 **Total Reviews:** 726 #### G2 Deal: 30% Off EngageBay Marketing automation software to automate all your marketing & sales tasks, customer service workflows, lead generation & lead nurturing. [View this exclusive G2 deal](https://www.g2.com/es/deals/offers/d70f3c88-885f-42cd-9af5-c2304821c584?source=categories) #### How Do G2 Users Rate EngageBay? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.5/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 8.9/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 9.3/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind EngageBay? - **Vendedor:** [EngageBay Inc](https://www.g2.com/es/sellers/engagebay-inc) - **Sitio web de la empresa:** www.engagebay.com - **Año de fundación:** 2018 - **Ubicación de la sede:** Wilmington, Delaware - **Twitter:** @engagebay 16,866 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=965c404b58b2662271f49fe02e57d76d57f72941fa4b3b5af0bab064b4cc2b55&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13655085%2F&secure%5Burl_type%5D=linkedin_company_website) 54 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Marketing, Fundador - **Top Industries:** Tecnología de la información y servicios, Contratación y Reclutamiento - **Company Size:** 70% Small, 31% Medium #### What Do G2 Reviewers Say About EngageBay? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de EngageBay, que agiliza su flujo de trabajo y mejora la productividad diaria. - Los usuarios valoran la **automatización que ahorra tiempo** de EngageBay, mejorando la organización y optimizando el flujo de trabajo con herramientas integradas. - Los usuarios aprecian el **asombroso soporte al cliente** de EngageBay, recibiendo constantemente respuestas rápidas y útiles del equipo. - Los usuarios aprecian la **integración perfecta** de las funciones de CRM, correo electrónico y automatización en EngageBay, mejorando significativamente su flujo de trabajo. - Los usuarios valoran las **sofisticadas funciones de automatización** de EngageBay, mejorando la eficiencia del flujo de trabajo y simplificando las operaciones diarias. ##### Cons - Los usuarios encuentran las **funciones faltantes** como el hilo de correos electrónicos y las opciones avanzadas de informes frustrantes y limitan la usabilidad. - Los usuarios experimentan **funciones limitadas** con EngageBay, sintiendo restricciones en la funcionalidad móvil y herramientas de soporte esenciales. - Los usuarios encuentran que las **funciones de informes son limitadas** y carecen de detalles, lo que afecta su capacidad para utilizar completamente EngageBay. - Los usuarios experimentan **personalización limitada** para características clave como páginas de destino y flujos de trabajo, lo que obstaculiza su efectividad. - Los usuarios señalan **capacidades de informes deficientes** en EngageBay, lo que dificulta un análisis más profundo y una personalización avanzada para necesidades específicas. #### What Are Recent G2 Reviews of EngageBay? **["EngageBay Keeps Contacts and Email Campaigns Organized in One Place"](https://www.g2.com/es/survey_responses/engagebay-review-13370173)** **Rating:** 4.5/5.0 stars _— Nitish K._ [Read full review](https://www.g2.com/es/survey_responses/engagebay-review-13370173) **["Effortless Automated Follow-Ups and Helpful Email Tracking"](https://www.g2.com/es/survey_responses/engagebay-review-13362881)** **Rating:** 4.5/5.0 stars _— Margaret D._ [Read full review](https://www.g2.com/es/survey_responses/engagebay-review-13362881) #### What Are G2 Users Discussing About EngageBay? - [¿Para qué se utiliza EngageBay All-in-One Suite?](https://www.g2.com/es/discussions/what-is-engagebay-all-in-one-suite-used-for) ### [Nutshell](https://www.g2.com/es/products/nutshell/reviews) Nutshell es una plataforma de CRM y marketing por correo electrónico todo en uno que ayuda a las organizaciones B2B a trabajar juntas para ganar más acuerdos. Lo suficientemente simple para cualquier usuario y lo suficientemente sofisticado para cualquier negocio, Nutshell está diseñado para equipos que están cansados de manejar herramientas de ventas y marketing por separado y no quieren pagar a un administrador a tiempo completo para gestionar su software. Cada suscripción de Nutshell incluye contactos de CRM ilimitados y almacenamiento de datos, herramientas de informes totalmente personalizables, asistencia gratuita para la migración de datos y soporte en vivo de clase mundial, todo a un precio extremadamente asequible. Nutshell se integra con el software que las pequeñas empresas ya utilizan, incluyendo Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom y Slack. Nutshell también ofrece aplicaciones nativas para iPhone y Android, permitiendo a los representantes de ventas crear, buscar y editar información de contacto mientras están en el campo. Lanzado en 2010, Nutshell atiende a miles de empresas en todo el mundo y ha sido nombrado como uno de los mejores CRM tanto por su facilidad de uso como por su asequibilidad. Nutshell ha sido honrado como "Líder" en el Informe Grid® de G2 para CRM cada trimestre desde el otoño de 2020. En 2021, Nutshell lanzó Nutshell Campaigns, que permite a los clientes de Nutshell diseñar y enviar hermosos correos electrónicos de marketing y secuencias automáticas, y medir instantáneamente su compromiso, directamente desde Nutshell. Nutshell Campaigns se conecta sin problemas a tus datos de CRM, para que puedas dirigirte a audiencias personalizadas rápidamente y gestionar todo tu alcance desde una sola herramienta. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,431 #### How Do G2 Users Rate Nutshell? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.8/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 7.9/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 8.5/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Nutshell? - **Vendedor:** [Nutshell](https://www.g2.com/es/sellers/nutshell) - **Sitio web de la empresa:** www.nutshell.com - **Año de fundación:** 2009 - **Ubicación de la sede:** Ann Arbor, Michigan - **Twitter:** @nutshell 2,794 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9251047849ae0bf5895a9d04882f4c03d2f5b824668a7735584bbaaad8738f8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwebfxinc%2F&secure%5Burl_type%5D=linkedin_company_website) 1,238 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director Ejecutivo, Propietario - **Top Industries:** Marketing y publicidad, Software de Computadora - **Company Size:** 73% Small, 17% Medium #### What Do G2 Reviewers Say About Nutshell? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de Nutshell, manteniendo todo organizado en una aplicación sin esfuerzo. - Los usuarios encuentran que Nutshell es una **herramienta confiable e intuitiva** que simplifica el seguimiento y la gestión de admisiones de manera eficiente. - A los usuarios les encantan las **poderosas herramientas de marketing por correo electrónico** en Nutshell, destacando su facilidad de uso y sus capacidades de seguimiento efectivas. - Los usuarios elogian el **excepcional servicio de atención al cliente** de Nutshell, destacando la pronta resolución de problemas y los útiles recursos educativos. - Los usuarios encuentran que Nutshell es **intuitivo y fácil de usar** , mejorando la colaboración y la gestión diaria de actividades de ventas. ##### Cons - Los usuarios encuentran que **la falta de características** como una mejor diferenciación de tareas y automatizaciones obstaculizan la eficiencia y la usabilidad en Nutshell. - Los usuarios encuentran las **funciones limitadas** de Nutshell en personalización e integraciones algo restrictivas para sus necesidades empresariales. - Los usuarios encuentran **personalización limitada** en Nutshell, especialmente para las funciones móviles y las plantillas de correo electrónico, lo que afecta la experiencia del usuario. - Los usuarios encuentran la **empinada curva de aprendizaje** de Nutshell frustrante debido a los frecuentes cambios de funciones y complicaciones en el diseño. - Los usuarios experimentan **problemas de integración de correo electrónico** ocasionalmente, requiriendo la limpieza de clientes potenciales incorrectos y lidiar con notificaciones duplicadas. #### What Are Recent G2 Reviews of Nutshell? **["¡Perfecto para un espectáculo de un solo hombre!"](https://www.g2.com/es/survey_responses/nutshell-review-4955887)** **Rating:** 5.0/5.0 stars _— Tom B._ [Read full review](https://www.g2.com/es/survey_responses/nutshell-review-4955887) **["Gestionar proyectos y relaciones con clientes se siente mucho más organizado."](https://www.g2.com/es/survey_responses/nutshell-review-13074453)** **Rating:** 5.0/5.0 stars _— Omar S._ [Read full review](https://www.g2.com/es/survey_responses/nutshell-review-13074453) ### [CRMOne](https://www.g2.com/es/products/crmone/reviews) La falta de un sistema CRM centralizado puede resultar en desorganización de datos, comunicación ineficaz, oportunidades de venta perdidas y conocimientos limitados sobre los clientes. Muchas empresas pequeñas y medianas luchan por gestionar las relaciones con los clientes sin pagar el alto precio de diferentes características esenciales o múltiples suscripciones. Sin embargo, no tiene por qué ser así. Con CRMOne, las empresas pueden empoderarse con una solución integral que puede gestionar sus relaciones con los clientes en un solo lugar sin comprometer ninguna de las características que puedan necesitar para ventas y marketing sin romper el banco. Desde la gestión de leads y el seguimiento del pipeline de ventas hasta el soporte al cliente y el análisis, CRMOne ofrece un conjunto de herramientas versátil para satisfacer las diversas necesidades de las empresas en diferentes industrias. CRMOne tiene una rica historia de empoderar a más de 4000 startups, empresas en crecimiento y grandes empresas en todo el mundo, demostrando un compromiso con la excelencia y la innovación. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,044 #### How Do G2 Users Rate CRMOne? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.6/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 9.4/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 9.8/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 9.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind CRMOne? - **Vendedor:** [CrmOne](https://www.g2.com/es/sellers/crmone) - **Año de fundación:** 2022 - **Ubicación de la sede:** Menlo Park, US - **Twitter:** @crmone\_global 10 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=548ba161c5fc6229e3afc181791413621b04ec5bc2fb3312a9de76536d948d85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrmone-global%2F&secure%5Burl_type%5D=linkedin_company_website) 22 empleados en LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing y publicidad, Servicios Financieros - **Company Size:** 32% Small, 24% Large #### What Do G2 Reviewers Say About CRMOne? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran la **gestión efectiva de leads** en CRMOne, mejorando la colaboración y asegurando una comunicación fluida entre los equipos. - Los usuarios valoran la **gestión efectiva de clientes** de CrmOne, mejorando la colaboración y los tiempos de respuesta para un mejor soporte. - Los usuarios elogian el **rápido y efectivo soporte al cliente** proporcionado por CRMOne, mejorando la calidad del servicio y el compromiso general. - Los usuarios se benefician de **recordatorios automatizados y flujos de trabajo optimizados** , mejorando la eficiencia y mejorando significativamente los tiempos de respuesta. - Los usuarios valoran la **automatización que ahorra tiempo** de CRMOne, permitiéndoles centrarse en cerrar tratos de manera eficiente. ##### Cons - Los usuarios sienten que hay **personalización limitada** para necesidades avanzadas, lo que obstaculiza la capacidad del sistema para cumplir con requisitos específicos. - Los usuarios encuentran **la curva de aprendizaje desafiante** , especialmente cuando intentan navegar por el sistema como recién llegados. - Los usuarios enfrentan una **curva de aprendizaje pronunciada** con CRMOne debido a la complejidad del proceso de incorporación y la insuficiencia de tutoriales amigables para principiantes. - Los usuarios encuentran que las **funciones limitadas** de CRMOne hacen que adjuntar archivos y usar la versión móvil sea un desafío. - Los usuarios enfrentan **problemas de integración** con CRMOne, lo que dificulta la conexión con otras herramientas y aplicaciones esenciales. #### What Are Recent G2 Reviews of CRMOne? **["Una solución CRM completa para equipos en crecimiento"](https://www.g2.com/es/survey_responses/crmone-review-12193939)** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/es/survey_responses/crmone-review-12193939) **["Título de la Reseña: Nos Ayudó a Optimizar las Operaciones de Ventas"](https://www.g2.com/es/survey_responses/crmone-review-12202021)** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/es/survey_responses/crmone-review-12202021) ### [Capsule CRM](https://www.g2.com/es/products/capsule-crm/reviews) Capsule CRM es una herramienta de gestión de relaciones con clientes (CRM) orientada al crecimiento que empodera a vendedores, mercadólogos y propietarios de negocios para ganar más negocios, retener más clientes y ofrecer un trabajo excepcional. Con un enfoque en la simplicidad y la eficiencia, nuestros más de 10,000 clientes globales se sienten atraídos por nuestro excelente valor y apoyo increíble. **Average Rating:** 4.7/5.0 **Total Reviews:** 513 #### G2 Deal: 20% off the monthly price per user of any paid Capsule plan for 12 months Capsule CRM is a growth-oriented CRM tool that empowers salespeople, marketers, and business owners to win more business, retain more clients, and deliver exceptional work. G2 customers can get 20% off the monthly price per user of any paid Capsule plan for the first 12 months. **Price:** ~~$21-$75 per user per month.~~ → $16.80-$60 per user per month. [View this exclusive G2 deal](https://www.g2.com/es/deals/offers/11ec4096-d439-4044-ae08-319b2f7fb8c4?source=categories) #### How Do G2 Users Rate Capsule CRM? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.5/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 8.4/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 9.1/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Capsule CRM? - **Vendedor:** [Capsule](https://www.g2.com/es/sellers/capsule-e141d0ba-26b3-4a7a-ae6c-2531a3dc3de4) - **Sitio web de la empresa:** capsulecrm.com - **Año de fundación:** 2007 - **Ubicación de la sede:** Manchester, GB - **Twitter:** @CapsuleCRM 5,249 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2069cf115d88637dd34d8e826d5843bf88fb6e8d8a66ed7764a7d98f3e237080&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F200221%2F&secure%5Burl_type%5D=linkedin_company_website) 55 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director, Propietario - **Top Industries:** Consultoría, Marketing y publicidad - **Company Size:** 92% Small, 7% Medium #### What Do G2 Reviewers Say About Capsule CRM? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran Capsule CRM increíblemente **fácil de usar** , lo que lo hace perfecto para principiantes y eficiente para pequeñas empresas. - Los usuarios elogian constantemente el **soporte al cliente excepcional** de Capsule CRM, destacando respuestas rápidas y soluciones efectivas. - Los usuarios aprecian Capsule CRM por su **diseño fácil de usar** , haciendo la gestión de ventas simple y eficiente para las pequeñas empresas. - Los usuarios valoran la **simplicidad** de Capsule CRM, apreciando su fácil configuración y diseño amigable para una gestión efectiva. - Los usuarios aprecian la **gestión de tareas intuitiva** en Capsule CRM, mejorando la productividad y la claridad en las prioridades diarias. ##### Cons - Los usuarios desean **funciones faltantes** adicionales, como más plantillas y opciones mejoradas para gestionar la información del cliente. - Los usuarios notan las **opciones limitadas de personalización** en Capsule CRM, lo que puede obstaculizar el uso personalizado para algunas necesidades. - Los usuarios enfrentan **problemas de integración** con Capsule CRM, lo que limita la colaboración y la dependencia de herramientas de terceros para la funcionalidad. - Los usuarios encuentran la **empinada curva de aprendizaje** de Capsule CRM desafiante, deseando mejores recursos para dominar las funciones. - Los usuarios sienten que Capsule CRM tiene **funciones limitadas** , particularmente en la aplicación móvil, lo que dificulta el uso efectivo y la integración. #### What Are Recent G2 Reviews of Capsule CRM? **["Estructura simple y clara que mantiene nuestro negocio en marcha"](https://www.g2.com/es/survey_responses/capsule-crm-review-13273720)** **Rating:** 5.0/5.0 stars _— Jaanika O._ [Read full review](https://www.g2.com/es/survey_responses/capsule-crm-review-13273720) **["Capsule CRM - Great CRM"](https://www.g2.com/es/survey_responses/capsule-crm-review-9409988)** **Rating:** 5.0/5.0 stars _— Nada M._ [Read full review](https://www.g2.com/es/survey_responses/capsule-crm-review-9409988) #### What Are G2 Users Discussing About Capsule CRM? - [¿Para qué se utiliza Capsule CRM?](https://www.g2.com/es/discussions/what-is-capsule-crm-used-for) - 1 comment - [¿Cuáles son los 5 principales sistemas CRM?](https://www.g2.com/es/discussions/capsule-crm-what-are-the-top-5-crm-systems) - 1 comment - [¿Qué es el software de base de datos CRM?](https://www.g2.com/es/discussions/what-is-crm-database-software) - 1 comment - [What is a case in Capsule CRM?](https://www.g2.com/es/discussions/what-is-a-case-in-capsule-crm) - 1 comment - [¿Cuáles son las características del software CRM?](https://www.g2.com/es/discussions/capsule-crm-what-are-the-features-of-crm-software) - 1 comment - ‹ Prev ‹ Prev - 1 - [2](/categories/crm?order=g2_score&page=2&wfoid=aa806842fd.1781034915#product-list) - [3](/categories/crm?order=g2_score&page=3&wfoid=aa806842fd.1781034915#product-list) - [4](/categories/crm?order=g2_score&page=4&wfoid=aa806842fd.1781034915#product-list) - [5](/categories/crm?order=g2_score&page=5&wfoid=aa806842fd.1781034915#product-list) - … - [107](/categories/crm?order=g2_score&page=107&wfoid=aa806842fd.1781034915#product-list) - [108](/categories/crm?order=g2_score&page=108&wfoid=aa806842fd.1781034915#product-list) - [Next › Next ›](/categories/crm?order=g2_score&page=2&wfoid=aa806842fd.1781034915#product-list) Spotlight Categories [Pricing Software](https://www.g2.com/categories/pricing) [Time Tracking Software](https://www.g2.com/categories/time-tracking-software) [Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor) [CMMS Software](https://www.g2.com/categories/cmms) [HCM Software](https://www.g2.com/categories/hcm-software) Similar Categories - [Sales Compensation](/categories/sales-compensation) - [AI Sales Assistant](/categories/ai-sales-assistant) - [Auto Dialer](/categories/auto-dialer) - [Consulting CRM](/categories/consulting-crm) - [Contact Management](/categories/contact-management) - [Contract Analytics](/categories/contract-analytics) - [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm) - [Contract Management](/categories/contract-management) - [CRM for Startups](/categories/crm-for-startups) - [Customer Revenue Optimization](/categories/customer-revenue-optimization) - [Digital Signature](/categories/digital-signature) - [E-Signature](/categories/e-signature) - [Field Sales](/categories/field-sales) - [iPad CRM](/categories/ipad-crm) - [Mac CRM](/categories/mac-crm) [Browse CRM Themes](/categories/crm/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated March 5, 2025 Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The [best CRM software](https://www.g2.com/articles/best-crm-software) centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships. CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles. [CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) can be integrated with [call center infrastructure platforms](https://www.g2.com/categories/call-center-infrastructure-cci), digital marketing services, [ERP systems](https://www.g2.com/categories/erp-systems), [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), marketing automation software, and [CPQ software](https://www.g2.com/categories/cpq) to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals. There are many different [types of CRM software](https://learn.g2.com/types-of-crm-software) provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help. The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication. To qualify for inclusion in the CRM category, a product must: - Provide a bounded set of sales-related functions - Provide lead, contact, account, and opportunity management functions - Capture and store sales activities and interactions performed - Consolidate customer history and transactions into a single interface - Track prospects and contacts throughout the sales pipeline - Facilitate communication at all phases of the customer lifecycle - Provide reporting features to track sales performance - Provide workflow automation capabilities to streamline sales processes - Integrate functions into a unifying database and platform Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[4.4/5(25,876)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | AI-automated pipeline-to-close CRM workflows | "Salesforce: The Ultimate CRM for Effortless Business Automation" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image")](https://www.g2.com/products/hubspot-sales-hub/reviews)[HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)[4.4/5(13,934)](https://www.g2.com/products/hubspot-sales-hub/reviews) | Pipeline visibility with automated sales sequencing | "HubSpot Sales Hub’s AI Turns CRM Data Into Actionable Outreach Lists Fast" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_11df00d92568ecc89d4d15e072df8cc6/pipedrive.png "Product Avatar Image")](https://www.g2.com/products/pipedrive/reviews)[Pipedrive](https://www.g2.com/products/pipedrive/reviews)[4.3/5(3,140)](https://www.g2.com/products/pipedrive/reviews) | Visual sales pipeline with deal-stage automation | "Effortless Kanban Deal Pipeline That Keeps Sales Organized" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8c3cb6afa6d92fd27b38fff17fda2117/monday-crm.png "Product Avatar Image")](https://www.g2.com/products/monday-crm/reviews)[monday CRM](https://www.g2.com/products/monday-crm/reviews)[4.5/5(1,616)](https://www.g2.com/products/monday-crm/reviews) | Visual pipeline tracking with no-code automation | "Flexible, Easy-to-Use CRM with a Clear Visual Sales Pipeline" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d9d3ff178178a1f790a9d6114e104471/zoho-crm.png "Product Avatar Image")](https://www.g2.com/products/zoho-crm/reviews)[Zoho](https://www.g2.com/products/zoho-crm/reviews)[4.1/5(2,947)](https://www.g2.com/products/zoho-crm/reviews) | Centralized lead-to-deal pipeline with workflow automation | "Zoho CRM Centralizes Data, Automates Workflows, and Delivers Powerful Insights" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f1d919f829e98cf3fab60428e4540e0a/close.png "Product Avatar Image")](https://www.g2.com/products/close/reviews)[Close](https://www.g2.com/products/close/reviews)[4.7/5(2,091)](https://www.g2.com/products/close/reviews) | High-velocity outbound sales with built-in dialer | "Close CRM keeps us sharp, fast, and focused" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7e6b2b13afd514ead5fa39d91ef608cc/bigin-by-zoho-crm.png "Product Avatar Image")](https://www.g2.com/products/bigin-by-zoho-crm/reviews)[Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews)[4.6/5(876)](https://www.g2.com/products/bigin-by-zoho-crm/reviews) | Pipeline-centric sales CRM for spreadsheet-to-CRM migration | "Bigin’s Simple, Flexible CRM That Streamlines Our Entire Workflow" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")](https://www.g2.com/products/activecampaign/reviews)[ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)[4.4/5(14,791)](https://www.g2.com/products/activecampaign/reviews) | Behavior-triggered CRM with automation workflows | "ActiveCampaign gave us more control over personalization without pushing everything to development" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a22500b967573c02ec2b7eae88da49fc/attio.png "Product Avatar Image")](https://www.g2.com/products/attio/reviews)[Attio](https://www.g2.com/products/attio/reviews)[4.3/5(589)](https://www.g2.com/products/attio/reviews) | Flexible, AI-native pipeline and relationship CRM | "Fast, Low-Friction CRM with Real-Time Visibility and Automatic Enrichment" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d905f0162fb0e2f776fba47437283c20/highlevel.png "Product Avatar Image")](https://www.g2.com/products/highlevel/reviews)[HighLevel](https://www.g2.com/products/highlevel/reviews)[4.6/5(651)](https://www.g2.com/products/highlevel/reviews) | Omnichannel CRM with white-label automation workflows | "Outstanding C \*\*\*\*\* 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email" | * * * Show More ### CRM Topics - [CRM software buying insights at a glance](#crm-software-buying-insights-at-a-glance) - [What is CRM software?](#what-is-crm-software) - [What are the top reviewed CRM systems on G2?](#what-are-the-top-reviewed-crm-systems-on-g2) - [CRM software pricing and cost considerations](#crm-software-pricing-and-cost-considerations) - [Types of CRM software on G2](#types-of-crm-software-on-g2) - [Top CRM software features rated by G2 reviewers](#top-crm-software-features-rated-by-g2-reviewers) - [Top CRM software benefits identified by G2 reviewers](#top-crm-software-benefits-identified-by-g2-reviewers) - [Top CRM systems challenges identified by G2 reviewers](#top-crm-systems-challenges-identified-by-g2-reviewers) - [What is CRM software used for?](#what-is-crm-software-used-for) - [Who uses CRM systems?](#who-uses-crm-systems) - [Common CRM software integrations](#common-crm-software-integrations) - [What's the best CRM app for small business owners?](#what-s-the-best-crm-app-for-small-business-owners) - [What CRM is the best for e-commerce platforms?](#what-crm-is-the-best-for-e-commerce-platforms) - [Future of CRM software](#future-of-crm-software) - [CRM Software FAQs](#crm-software-faqs) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) - [Sources](#sources) [ ### CRM Topics Expand/Collapse ](#) - [CRM software buying insights at a glance](#crm-software-buying-insights-at-a-glance) - [What is CRM software?](#what-is-crm-software) - [What are the top reviewed CRM systems on G2?](#what-are-the-top-reviewed-crm-systems-on-g2) - [CRM software pricing and cost considerations](#crm-software-pricing-and-cost-considerations) - [Types of CRM software on G2](#types-of-crm-software-on-g2) - [Top CRM software features rated by G2 reviewers](#top-crm-software-features-rated-by-g2-reviewers) - [Top CRM software benefits identified by G2 reviewers](#top-crm-software-benefits-identified-by-g2-reviewers) - [Top CRM systems challenges identified by G2 reviewers](#top-crm-systems-challenges-identified-by-g2-reviewers) - [What is CRM software used for?](#what-is-crm-software-used-for) - [Who uses CRM systems?](#who-uses-crm-systems) - [Common CRM software integrations](#common-crm-software-integrations) - [What's the best CRM app for small business owners?](#what-s-the-best-crm-app-for-small-business-owners) - [What CRM is the best for e-commerce platforms?](#what-crm-is-the-best-for-e-commerce-platforms) - [Future of CRM software](#future-of-crm-software) - [CRM Software FAQs](#crm-software-faqs) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) - [Sources](#sources) ## Learn More About CRM Software ### CRM software buying insights at a glance [Customer relationship management (CRM) software](https://www.g2.com/categories/crm) strategically manages customer interactions across marketing, sales, service, and analytics functions, using capabilities such as customer data aggregation, workflow automation, and analytics-driven insights. Organizations primarily use CRM software to manage leads, track customer interactions, automate sales pipelines, and centralize customer data. CRM systems range from sales automation tools to specialized solutions tailored for industries such as real estate, finance, or nonprofits. Most CRM solutions are priced per user monthly or annually, averaging approximately $35 per user/month, with free plans for small businesses and premium enterprise solutions reaching up to $3,960 per user/year. If you’re evaluating CRM software, consider your organization's size, desired integrations, pricing transparency, ease of use, feature availability, vendor support quality, and AI capabilities. Essential questions include: - How transparent and scalable is the pricing structure? - What training and onboarding resources are provided? - What integrations are supported, and how user-friendly are they? - How responsive is the vendor to customer support issues? - Does the CRM utilize AI to automate interactions or insights? G2's top-rated CRM systems currently include Salesforce Sales Cloud, HubSpot Sales Hub, ActiveCampaign, ClickUp, and Close. ### What is CRM software? G2 defines [CRM software](https://www.g2.com/categories/crm) as platforms and applications designed to strategically manage and optimize customer interactions across marketing, sales, service, and analytics functions. Effective CRM systems aggregate multiple data sources, automate customer-facing workflows, and offer insights to accelerate sales conversions. Organizations typically source first-party customer data through call center interactions, web-based lead forms, social media engagements, and targeted marketing campaigns. CRM modules then organize this information systematically by demographic attributes, customer interactions, purchasing signals, and conversion potential. CRM tools further simplify sales processes by automating lead nurturing, prospect outreach, and campaign management. These applications provide a centralized system to track deal progression, customer interactions, financial transactions, and post-sale support, delivering a unified, real-time view of the entire customer journey. The CRM market is projected to reach $96.39 billion by 2026, growing at a compound annual growth rate (CAGR) of 10.6% between 2021 and 2026. ([_Source 1_](https://www.g2.com/articles/sales-statistics)) G2 currently covers 785 CRM products, with 9963 reviews published in the last 12 months, making it one of the most reviewed and comprehensive software categories on our platform. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### What are the top reviewed CRM systems on G2? G2 scores the top-rated CRM systems based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated CRM products G2 for this category: #### 1. [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 20,244 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 9,685 - Satisfaction: 99 - Market Presence: 87 - G2 Score: 93 #### 3. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - Number of Reviews: 3,503 - Satisfaction: 94 - Market Presence: 70 - G2 Score: 82 #### 4. [ClickUp](https://www.g2.com/products/clickup/reviews) - Number of Reviews: 1,507 - Satisfaction: 93 - Market Presence: 70 - G2 Score: 81 #### 5. [Close](https://www.g2.com/products/close/reviews) - Number of Reviews: 1,346 - Satisfaction: 98 - Market Presence: 63 - G2 Score: 81 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### CRM software pricing and cost considerations CRM software pricing varies significantly depending on the vendor, scale, complexity, and deployment model. Pricing categories typically include: - Free tier: Basic functionality suitable for startups or small businesses requiring minimal CRM capabilities. - Entry-level and mid-market Tiers: Moderate feature sets with per-user subscription pricing targeted at mid-sized businesses. - Enterprise-level tiers: Comprehensive, highly customizable solutions with extensive support, integrations, advanced analytics, and strategic implementation support. Most CRM software solutions on the market are priced per–user per month, but they can also be offered at annual rates. According to G2 data covering 86 CRM products (245 editions), the average annual license cost is about $415.95, roughly $35 per user per month when paid yearly. Some products offer [free versions](https://www.g2.com/categories/crm/free), while high-end, enterprise-level solutions can cost up to $3,960 per user per year. Organizations should carefully evaluate Total Cost of Ownership (TCO), including hidden costs such as onboarding, integrations, training, and ongoing technical support. For on-premises solutions, factor in hardware, IT resources, and ongoing maintenance. ### Types of CRM software on G2 CRM software solutions typically fall into the following categories, each with distinctive functionalities suited to specific organizational needs: - Sales Automation CRM: Focuses primarily on automating sales processes, enhancing productivity, and streamlining pipeline management. - Analytical CRM: Provides deep data-driven insights, predictive analytics, and customer segmentation through advanced AI-driven reporting. - Industry-Specific CRM: This type of CRM offers specialized features tailored to industry-specific operational requirements. This includes [real estate CRM software](https://www.g2.com/categories/real-estate-crm), [construction CRM software](https://www.g2.com/categories/construction-crm), [financial services CRM software](https://www.g2.com/categories/financial-services-crm), [mortgage CRM software](https://www.g2.com/categories/mortgage-crm), [legal CRM software](https://www.g2.com/categories/legal-crm), [PR CRM software](https://www.g2.com/categories/pr-crm), and [nonprofit CRM software](https://www.g2.com/categories/nonprofit-crm). - [Social CRM](https://www.g2.com/categories/crm/f/social-network-integration): Captures and manages customer interactions from social media channels, facilitating seamless cross-platform engagement. - [Mobile CRM](https://learn.g2.com/mobile-crm): Enables sales and marketing teams to access CRM capabilities via mobile apps, supporting productivity on the go. - [All-in-One CRM](https://www.g2.com/categories/crm/f/all-in-one): Combines multiple CRM functions into a unified platform, eliminating the need for disparate applications. This software supplants the need for broken software chains like standalone [ERPs](https://www.g2.com/categories/erp-systems) or [human capital management systems (HCMs)](https://www.g2.com/categories/hcm-software). - [Standalone CRM](https://www.g2.com/categories/crm/f/standalone): Operates independently without requiring extensive integration into an existing tech ecosystem. Often found in small or mid-sized businesses that prefer simpler setups. - Cloud-based CRM: Delivers scalable and secure solutions through cloud infrastructure, reducing IT complexity and promoting agile growth. - [Small Business CRM](https://www.g2.com/categories/crm/small-business): This type of CRM provides accessible, intuitive CRM tools specifically designed for smaller organizations with straightforward deployment and lower costs. ### Top CRM software features rated by G2 reviewers There is no [best CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) for everyone. Different CRM features within CRM software can help users in a few ways: - Contact & account management: Store customer data and manage interactions centrally. - Opportunity & pipeline management: Track sales deals through each stage from lead to close. - Task & activity management: Schedule tasks, assign deadlines, and track activities. - Lead management: Capture, qualify, and manage leads throughout the sales process - Email marketing & campaign management: Create, launch, and measure email and multi-channel campaigns. - Reporting & dashboards: Visualize performance and trends through intuitive dashboards and customizable reports. - Mobile & social integration: Access CRM on mobile devices; engage customers through social media channels. - Workflow automation: Automate repetitive tasks and streamline business processes. - Customer support & case management: Track and resolve customer inquiries and issues effectively. - Integration capabilities: Seamlessly integrate CRM with other essential software and business systems. - AI capabilities: Use generative AI to automate text creation and enhance customer interactions. ### Top CRM software benefits identified by G2 reviewers Effective CRM implementation can yield multiple strategic business benefits, including: **Enhanced customer insights:** CRM systems consolidate interaction data for deeper customer understanding, enabling personalized engagements and proactive sales efforts. _“It consolidates all customer data onto a single platform, tracking the entire customer journey within our system through a single interface. This includes all interactions from the initial point of contact, whether inbound or outbound, through marketing or direct sales, to the final outcome of either a closed win or closed loss.”_ - [Akshay S., Sales Development Manager](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10680560). **Improved revenue growth:** CRM tools support targeted marketing campaigns, streamline lead management, and accelerate sales processes that drive increased revenue. _“The tool helps me keep track of leads, follow-ups, and client interactions without things slipping through the cracks.”_ - [Chelsea D., CEO](https://www.g2.com/products/hubspot-sales-hub/reviews/hubspot-sales-hub-review-10856634). **Optimized productivity and efficiency:** CRM software automates repetitive tasks, minimizing manual intervention and freeing staff to focus on high-value strategic activities. “_The automation features save us a ton of time by cutting out manual data entry and follow-ups. This means we can focus more on growing the business and less on chasing details, which has definitely helped our team stay more productive and organized._” - [Byron S., VP, SFDC & Data Administration](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10275142). **Improved collaboration and transparency:** CRM solutions offer centralized visibility into customer journeys, facilitating cross-functional collaboration and aligning sales and marketing efforts. _“The tool allows us to have transparency and a centralized location for all of our staff to store the information we need to help the customers.”_ - [Ryan L](https://www.g2.com/products/close/reviews/close-review-8802552). ### Top CRM systems challenges identified by G2 reviewers Implementing CRM software often presents specific challenges that can impact overall success. Analyzing G2 user reviews reveals frequent issues, including pricing concerns, complexity of user experience, limited or underdeveloped features, inadequate customer support, and integration limitations. Here are the most common hurdles users face, along with practical advice to address them: **1. Cost concerns:** Reviewers frequently identify high or unclear pricing as a barrier, particularly with enterprise-level CRM systems, making affordability an ongoing concern, especially for small or mid-sized businesses. - **Essential questions to ask your CRM vendor:** How is your pricing structured, and what exactly is included in each tier? Are there additional costs for adding users, premium features, or customer support? - **How to overcome the challenge:** Seek transparency from vendors upfront and consider scalable solutions or tiered pricing options that align costs with your business growth. **2. Steep learning curve:** CRM software often introduces unfamiliar workflows, resulting in slow adoption or even resistance within teams accustomed to different processes. - **Essential questions to ask your CRM vendor:** What training programs or onboarding resources do you provide? How do you help teams transition smoothly from their existing processes? - **How to overcome the challenge:** To facilitate an easier transition, opt for CRM solutions that offer comprehensive onboarding materials, continuous training, and strong vendor support. **3. Limited or underdeveloped features:** Many CRM users express disappointment regarding missing or insufficiently developed functionality, limiting effectiveness in critical business scenarios. - **Essential questions to ask your CRM vendor:** Can you outline your current features and upcoming development roadmap? How responsive are you to customer feedback when prioritizing new features? - **How to overcome the challenge:** Prioritize CRM providers who are transparent about feature availability and future development, ensuring alignment with your essential business needs. **4. Support and reliability issues:** Users commonly cite inadequate customer support, slow response times, or unreliable systems as major pain points negatively affecting daily operations. - **Essential questions to ask your CRM vendor:** What support channels are available, and what are your average response and resolution times? Do you provide clearly defined Service Level Agreements (SLAs)? - **How to overcome the challenge:** Evaluate vendors based on proven reliability and responsive customer support. Clarify expectations with detailed SLAs. **5. Integration limitations:** CRM solutions can become less effective when integration with existing tools is difficult, limited, or complex, reducing overall productivity. - **Essential questions to ask your CRM vendor:** What integrations do you currently support, and how complex is the setup process? Do you assist customers with integrations and troubleshooting? - **How to overcome the challenge:** Choose CRM software with robust, user-friendly integrations. Confirm compatibility with essential tools early in the evaluation process. ### What is CRM software used for? Analysis of CRM software reviews reveals the following common scenarios: - **Lead management & tracking:** Businesses use CRM tools to capture, qualify, assign, and monitor leads throughout the sales funnel, ensuring leads never slip through the cracks. - **Centralized customer & contact data:** Reviewers say CRM solutions help store all customer interactions and communications in one centralized system, ensuring multiple departments access accurate, up-to-date records without duplication. - **Pipeline & deal management:** CRM applications organize sales opportunities clearly by stage, value, and timeline, allowing sales teams to prioritize deals and forecast revenue effectively - **Collaborative account & case management:** Reviewers say CRM platforms simplify customer support by enabling multiple stakeholders to collaborate on customer inquiries, case management, and issue resolution, keeping all communication records linked and up-to-date. ### Who uses CRM systems? CRM software users span various roles, from senior executives to frontline sales and marketing professionals. Based on G2 reviewer demographics, typical users include CEOs, owners, founders, account executives, directors, and managers. Common industries include computer software, marketing and advertising, information technology, financial services, and real estate. ### Common CRM software integrations We analyzed extensive user-review data to identify common software categories users frequently integrate with CRM: - **Marketing automation software:** Integrating CRM software with [marketing automation tools](https://www.g2.com/categories/marketing-automation) allows businesses to automate email campaigns, streamline lead nurturing, and enhance lead scoring capabilities. - **Email & calendar tools:** CRM integrations with [popular email](https://www.g2.com/categories/email) and [calendar platforms](https://www.g2.com/categories/calendar-software) help centralize communication, appointments, and contact management, providing a unified view of customer interactions. - **Workflow and custom integration tools:** Flexible integrations using APIs and [workflow automation tools](https://www.g2.com/categories/workflow-management) enable businesses to synchronize CRM data seamlessly across multiple applications, enhancing operational efficiency. - **Collaboration & communication platforms:** Connecting CRM tools with [internal collaboration and messaging platforms](https://www.g2.com/categories/internal-communications) facilitates instant communication, simplifies meeting scheduling, and enhances internal team coordination. - **Website and lead capture software:** Integrating CRM apps with website and [form-building software](https://www.g2.com/categories/online-form-builder) allows real-time lead capture, automated follow-ups, and personalized customer engagement directly from web-based interactions. ### What's the best CRM app for small business owners? For [small business owners](https://www.g2.com/categories/crm/small-business), I recommend exploring CRM apps specifically designed for small and medium-sized businesses (SMBs) as they focus on ease of use and cost-effectiveness, such as:  1. [Microsoft Dynamics CRM](https://www.g2.com/products/dynamics-365-sales/reviews) offers a robust solution to boost sales productivity and marketing effectiveness with social insights, business intelligence, and campaign management. It provides both on-premises and cloud solutions, with mobile CRM apps for on-the-go management. 2. [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) is tailored for small to medium-sized businesses, providing a 360-degree customer view. It optimizes sales, support, and marketing touch-points with AI-powered tools and robust automation to enhance customer experiences across various channels. 3. [BSI Software](https://www.g2.com/products/bsi-software/reviews) delivers a comprehensive platform for the digitalization of customer relationships, with a strong CRM system supporting industries like banking, insurance, and energy. It emphasizes a 360° customer view and uses AI to improve processes and customer interactions. ### What CRM is the best for e-commerce platforms? The best CRM software for eCommerce platforms depends on your business size, sale volume, and integration needs. With that in mind, here are some top choices to support your business based on G2 reviews: 1. [HighLevel](https://www.g2.com/products/highlevel/reviews): An all-in-one Sales & Marketing CRM with CRM, Email, 2-way SMS, consolidated messaging, outbound calling, and more. 2. [Close](https://www.g2.com/products/close/reviews): A CRM designed to help small, scaling businesses close deals fast with built-in communication, automation, and reporting tools. 3. [Agile CRM](https://www.g2.com/products/agile-crm/reviews): A fully integrated CRM with sales tracking, contact management, marketing automation, and telephony. ### Future of CRM software - **AI-driven insights and predictive analytics:** CRM platforms increasingly leverage AI and machine learning to process vast customer data, predict behaviors, and recommend the next best actions. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This helps teams identify high-value leads, reduce churn, and personalize communications. Predictive analytics accelerate sales cycles and improve marketing campaign targeting. AI-powered insights also automate manual tasks, allowing teams to focus on strategic interactions rather than data entry. - **Omnichannel engagement and conversational interfaces:** Businesses are meeting customers on their terms, whether via chat, social media, or voice assistants. CRMs of the future will integrate new channels effortlessly and use conversational AI to streamline interactions. ([_Source 4_](https://solutionsmetrix.com/article/top-crm-trends-2024/)) - **Deeper IoT integration for real-time engagement:** With the rise of IoT (smart devices, wearables, sensors), next-generation CRMs will sync with real-time data streams. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This will enable proactive customer service, automated triggers for maintenance or support, and personalized product recommendations based on real-world usage. ### CRM Software FAQs ### Most Popular FAQs #### **Which CRM Software has the best reviews?** Based on verified user ratings across thousands of reviews, these CRM platforms consistently earn top marks for overall satisfaction: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A widely adopted CRM known for its clean interface, cross-team collaboration tools, and strong alignment between sales and marketing workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform built for agencies and small businesses, praised for its automation capabilities, multi-channel communication tools, and competitive pricing. - [Close](https://www.g2.com/products/close/reviews) — A sales-focused CRM built for speed and simplicity, highly rated by outbound teams for its integrated calling, SMS, email, and intuitive lead management. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A pipeline-centric CRM recognized for its visual deal management, ease of use, and robust integration ecosystem. #### **What is CRM software used for?** CRM (Customer Relationship Management) software is a tool that helps businesses organize, track, and manage their interactions with leads, prospects, and customers in one centralized platform. At its core, CRM software solves the problem of scattered customer data by consolidating contact records, communication history, sales pipeline stages, and task management into a single system. Users across industries rely on CRM software to automate follow-up sequences, reduce manual data entry, manage deal pipelines, generate performance reports, and improve response times. Beyond basic contact management, modern CRM platforms increasingly incorporate email and SMS marketing, AI-powered assistants, chatbots, and workflow automation — making them the operational backbone of sales, marketing, and customer support teams alike. #### **What is the best cloud-based CRM for the service industry?** Cloud-based CRM tools built for service-oriented businesses prioritize scheduling, client communication, and workflow visibility. The following options earn strong marks from service industry users: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A cloud-native CRM that centralizes client outreach, deal tracking, and email sequences, making it a practical choice for service teams managing ongoing client relationships. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — A cloud-based platform popular with service-based agencies that need integrated appointment booking, reputation management, and automated client follow-up under one subscription. - [OctopusPro](https://www.g2.com/products/octopuspro/reviews) — A field service management and CRM platform designed for mobile and on-site service businesses, offering ticketing, scheduling, and customizable workflow tracking. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A hosted CRM with strong pipeline visualization tools, activity reminders, and integration capabilities suited for service businesses managing multiple client engagements. #### **What is the best CRM solution with marketing automation features?** The strongest CRM platforms with embedded marketing automation go beyond basic contact management to support full campaign execution, lead nurturing, and cross-channel outreach. Top options include: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Offers tightly integrated sales and marketing tools including email sequences, deal tracking, and web visit tracking, with an interface designed for non-technical users. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — A CRM and marketing automation platform built around flexible workflow builders, enabling businesses to automate complex multi-step email and SMS campaigns with conditional logic. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform that combines CRM, email, SMS, social media automation, funnel building, and AI voice agents, purpose-built for marketing agencies managing multiple clients. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — An affordable CRM suite that consolidates email marketing, contact management, landing page creation, and support ticketing in a single interface. #### **What is the best CRM for beginners?** New CRM users consistently prioritize ease of setup, guided onboarding, and an interface that doesn't require technical expertise. The following platforms earn high marks for accessibility among first-time CRM users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Frequently cited by new users for its intuitive visual pipeline, clean drag-and-drop interface, and short onboarding curve — users routinely describe going live within a day. - [CRMOne](https://www.g2.com/products/crmone/reviews) — A straightforward CRM praised for quick setup and a responsive support team that helps new teams get organized with minimal friction. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Known for its simple, navigable interface, extensive learning resources, and live webinars that help users new to CRM get up to speed quickly. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A lightweight CRM designed as an entry point into the Zoho ecosystem, offering pipeline management and contact organization with minimal setup complexity. ### Small Business FAQs #### **What is the most affordable CRM software for SMBs?** For small and medium-sized businesses, the best CRM at an affordable price point balances essential functionality with low total cost of ownership. These platforms consistently earn recognition from SMB users on a budget: - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — One of the most cost-effective all-in-one platforms for small businesses, offering CRM, email marketing, and support features at a price point that rivals far more limited tools. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Frequently highlighted by SMB users for delivering core CRM and automation features at a price that competes favorably with enterprise-tier alternatives. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A purposefully lean and affordable CRM built for small teams, offering pipeline management, contact tracking, and the ability to scale into the broader Zoho ecosystem as needs grow. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — A moderately priced CRM that small businesses frequently choose for its clean UI, fast implementation, and value relative to more expensive mid-market platforms. #### **What is the best CRM software for startups?** Startups need a CRM that can be implemented quickly, scales with growth, and doesn't require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full [SMB CRM software](https://www.g2.com/categories/crm?segment=small-business) category on G2 for a complete view of top-rated options: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A popular choice among startups for its free tier, ease of use, and the ability to grow into more advanced sales and marketing automation as the team scales. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Startup founders and small sales teams frequently cite Pipedrive's visual pipeline and quick setup as a practical way to get deal tracking in place immediately. - [Close](https://www.g2.com/products/close/reviews) — Built specifically for sales-first startups, Close consolidates calling, emailing, and SMS in one interface with a fast onboarding experience and no-bloat feature set. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — Startup users appreciate its low cost and all-in-one approach to managing contacts, automating outreach, and handling support tickets without adding additional tools. #### **Which CRM software is the most user-friendly for startups?** Ease of use is critical for lean startup teams where no one has the bandwidth for weeks of onboarding. Among the CRM platforms reviewed, these earn the highest usability marks from small-team users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Consistently cited for its visual, drag-and-drop pipeline and minimal learning curve, making it one of the most accessible CRMs for teams adopting their first dedicated sales tool. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Startup users highlight how quickly their teams got comfortable with the interface, with most reporting same-day or next-day adoption without formal training. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Praised for a clean, distraction-free interface and a responsive support team that guides new users through setup and configuration challenges. - [folk](https://www.g2.com/products/folk-folk/reviews) — A CRM built around a modern, Notion-inspired interface that resonates strongly with startup founders and small teams who find traditional CRMs overly complex. #### **What is the best CRM for small teams in financial services?** Financial services firms at the small business level need a CRM that can reliably track client accounts, log correspondence, and support compliance-adjacent record-keeping. You can browse the full [small business CRM software](https://www.g2.com/categories/crm?segment=small-business) landscape on G2 to compare options by industry: - [Maximizer](https://www.g2.com/products/maximizer/reviews) — A CRM used by financial advisors and insurance professionals, valued for its robust contact-to-account lifecycle tracking, task scheduling for renewals, and detailed client record storage. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Widely used in financial services SMBs for managing client outreach, tracking deal pipelines, and aligning sales and marketing communication in a single platform. - [Close](https://www.g2.com/products/close/reviews) — Used by small financial services sales teams for its speed of entry, multi-channel outreach, and streamlined lead management without unnecessary complexity. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Adopted by small financial services teams for its intuitive pipeline management and integration flexibility with quoting and productivity tools. #### **What CRM tools are best suited for solo business owners and freelancers?** Solo operators and freelancers need a CRM that's fast to set up, low-maintenance, and handles the essential tasks of contact management and follow-up without requiring a team to administer it. The following platforms see strong adoption among single-person operations, and you can explore the full [small business CRM](https://www.g2.com/categories/crm?segment=small-business) category for additional options: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A top pick among freelancers and solo sales professionals for keeping deal pipelines organized without requiring daily admin overhead. - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — Built explicitly for solopreneurs and micro-businesses, prioritizing simplicity and a flat-rate pricing model that avoids the per-feature upgrade cycle common in larger platforms. - [folk](https://www.g2.com/products/folk-folk/reviews) — A modern, lightweight CRM designed around relationship management that resonates strongly with founders and freelancers who rely heavily on LinkedIn and email for outreach. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Solo users highlight Nutshell's ease of implementation and task-based reminders as core value drivers for staying organized without dedicated CRM support. ### Enterprise FAQs #### **What is the best-rated CRM software for tech enterprises?** Technology enterprises require a CRM with deep customization, scalable architecture, and strong developer ecosystems. These platforms earn the highest marks from enterprise tech buyers, and you can explore the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — The market's most recognized enterprise CRM, built for large tech organizations that require custom objects, complex automation, AI-driven sales assistance, and broad ecosystem integrations. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Increasingly adopted by mid-to-large tech companies for its accessible interface, cross-functional deal visibility, and tight alignment between marketing and sales data. - [Creatio](https://www.g2.com/products/creatio/reviews) — A no-code-first CRM platform valued by enterprise tech teams for its powerful marketing suite, flexible workflow automation, and deep customization without requiring developer resources. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — An enterprise-grade platform that combines CRM capabilities with ERP, finance, and inventory management, making it a strong fit for tech companies that need unified business operations. #### **What is the most reliable CRM software tool for enterprises?** Enterprise buyers prioritize uptime, data integrity, and consistent performance at scale. Among platforms with significant enterprise user bases in this review dataset, the following earn recognition for reliability: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Long the enterprise reliability benchmark, Salesforce is recognized for centralized data management, extensive uptime infrastructure, and a mature ecosystem of support and implementation partners. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise teams frequently cite HubSpot's consistent platform availability, predictable performance, and strong user permissions and admin controls. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's stability across large user deployments, noting its hosted and on-premise options and continuous platform enhancements as drivers of long-term confidence. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — Trusted by enterprises for housing critical business data across CRM, financials, and operations in a single auditable system, with robust case-based support infrastructure. #### **What is the best-reviewed CRM software for enterprise app integration?** Integration depth is a top evaluation criterion for enterprise CRM buyers managing complex tech stacks. These platforms stand out for their integration ecosystems, and you can explore the [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for in-depth comparison: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's AppExchange and native API infrastructure make it a top choice for enterprises requiring integration with ERP, marketing, service, and analytics platforms at scale. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise users praise HubSpot's native integrations and marketplace ecosystem for connecting sales data across business intelligence, email, and communication tools. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — Recognized for strong third-party integrations including Salesforce and Zapier, making it a practical choice for enterprises embedding CRM and marketing automation into broader workflows. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise reviewers highlight Creatio's flexible integration framework and no-code tooling as differentiators for connecting CRM processes with legacy and third-party systems. #### **What is the best enterprise CRM for customer success teams?** Customer success functions within enterprise organizations require a CRM layer that goes beyond pipeline management — one that tracks client health, onboarding progress, and renewal timelines. You can browse the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for a complete list of top-rated options: - [Planhat](https://www.g2.com/products/planhat/reviews) — Purpose-built for enterprise customer success teams, Planhat manages the full post-sale lifecycle from onboarding through renewal with health scoring, timeline management, and proactive account planning tools. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise customer success teams use HubSpot for cross-department deal visibility and contact management, particularly in environments where CS and sales operate from shared data. - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Used by enterprise CS teams that need deep customization and integration to map complex customer journeys, connect service records, and track success metrics across accounts. - [SuperOffice CRM](https://www.g2.com/products/superoffice-crm/reviews) — An enterprise CRM that centralizes account information, customer contracts, and support requests, earning high marks from administrators for its configurability and clean information architecture. #### **What is the best enterprise CRM with AI capabilities?** AI functionality in enterprise CRM has moved from differentiator to expectation, spanning predictive analytics, automated outreach, intelligent forecasting, and virtual sales assistants. The following platforms lead on AI maturity within the enterprise segment reviewed here, and you can explore the [enterprise CRM](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for the latest AI feature comparisons: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's native AI layer, Einstein, delivers predictive lead scoring, automated data capture, and conversational AI for enterprise sales teams operating at scale. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's rapidly expanding AI capabilities integrated within its no-code workflow environment, enabling smarter automation without developer dependency. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — HubSpot has embedded AI across email tracking, deal predictions, and content assistance — features enterprise teams are actively incorporating into daily sales workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — Reviewers in tech-oriented agencies highlight HighLevel's AI voice employee and AI-driven workflow features as a meaningful competitive advantage, particularly for teams managing high volumes of inbound and outbound communication. ### Sources 1. [73+ Sales Statistics To Achieve Business Targets in 2024](https://www.g2.com/articles/sales-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [CRM technology trends](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html), SAP 4. [Keeping Up to Date with CRM Trends in 2025: Here’s What to Expect](https://solutionsmetrix.com/article/top-crm-trends-2024/)​, Solutions Metrix Last Updated on 04/20/2026 _Written and researched by _[_Blue Bowen_](https://research.g2.com/insights/author/blue-bowen) _Reviewed and edited by _[_Sinchana Mistry_](https://www.linkedin.com/in/sinchana-mistry95/)