G2

Rajinish Y.

Marketing Analyst

Information Technology and Services

Small-Business (50 or fewer emp.)

9/28/2026

"Smart Lists and Contact History Make Follow-Ups Effortless"

4.5/5

What do you like best about EngageBay?

The contact management is one of the features I use regularly. I like being able to create both static lists and smart lists depending on what we are trying to manage. Smart lists are useful when we need contacts to be grouped automatically based on different conditions.

I also find the contact history very helpful. When I open a contact, I can see the previous activity and email conversations in one place. Before following up with someone, I can quickly check the earlier communication and get the context without having to search through old emails. Review collected by and hosted on G2.com.

What do you dislike about EngageBay?

It takes a little time to get familiar with all the options when you first start using it. Once you get used to the interface, though the day-to-day work is pretty straightforward. Review collected by and hosted on G2.com.

What problems is EngageBay solving and how is that benefiting you?

It helps us keep our contacts and communication history in one place. The combination of static and smart lists makes it easier to organize contacts, while the contact history helps us keep track of previous conversations. Overall, it saves us time when managing contacts and doing follow-ups. Review collected by and hosted on G2.com.