G2

Tyler Q.

Director of Business Development

Small-Business (50 or fewer emp.)

8/27/2026

"Game-Changing 3CX Phone Integration with Smooth UI and Top-Tier Support"

4.5/5

What do you like best about Zoho CRM?

The phone API with 3cx integration has been a game changer for us. It automatically syncs our calls, logs customer data and keeps our operations running in one central dashboard. We also really like the workflows and automation features, which help us take care of our clients after the sale. The UI is clean and performance is smooth. The pricing is fair and makes sense with a central hub. The new AI reporting is very helpful for our reporting needs. Their customer support is top tier even on complex projects. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

Zoho is powerful, it is definitely not a plug and play system in some cases. Setting up a custom multi account workflow and developer API configurations takes a lot of time and technical trial and error to get dialed in. The interface can feel cluttered sometimeand finding a specific setting or toggling features within nested mini apps can turn into a treasure hunt.. Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM solves our issues buy putting our business lines, workflows, and automated communications tools into one clean space. The phone API integration with 3cx is awesome, syncing calls and logging customer data. The post sale automations keep things moving smoothly after a transaction closes, and the linking data across our business accounts make collaboration so much better. Review collected by and hosted on G2.com.