SuperOffice CRM Reviews & Product Details

At Packaging Partners, we recently implemented SuperOffice CRM as part of an important new phase in our company’s development. This step marks a significant move toward greater professionalism and efficiency in how we manage our customer relationships.

Although we are still in the early stages of working with the system and there’s room for further improvement and optimization, the first benefits are already becoming clear. Our team is experiencing better structure in communication, easier access to customer data, and a more streamlined way of collaborating across departments.

What we particularly appreciate is that SuperOffice is not just a software solution, but also an organization that actively supports its users. Their service and support have been very positive so far, helping us to get up and running quickly and confidently.

Overall, we are very pleased with SuperOffice CRM and excited about the opportunities it brings for future growth. It’s helping us take another step toward becoming an even more professional and customer-focused organization.

— The Packaging Partners Team Review collected by and hosted on G2.com.

In the sales part it's not possible to show a pdf offer as a preview. For us this is complex, because we make our offers in SuperOffice and send these in PDF to customers. So the attachment of mails in activities are only pdf. We already discussed this with our account manager and engineer at SuperOffice. That's the main thing. Review collected by and hosted on G2.com.

SuperOffice CRM stands out because it allows us to truly understand our customers and their needs. We can track interactions, spot trends, and make informed decisions that improve our service. What’s even better is that the product is continuously updated and refined, so it keeps getting more efficient and easier to use over time. It’s a tool that not only supports our work today but also adapts to our future needs. Review collected by and hosted on G2.com.

There’s very little I dislike about SuperOffice CRM. If I had to mention one thing, it’s that some features could be even more customizable. However, the team is constantly improving the product, so I’m confident these enhancements will continue. Review collected by and hosted on G2.com.

The work being done to show the user more information by taking a step back is the right way to go!

It will be exciting to see how AI can assist the user in finding the important information when diving into the various cases.

It will be exciting to see how AI can try to recommend focus areas by using sales day data for win rates, length of sales processes, and the amount of activities in sales. Review collected by and hosted on G2.com.

The new UX design has improved, but there is still a way to go before it truly becomes good. However, at times, there is still too much information displayed. It will be exciting to see how various areas can be simplified moving forward. Review collected by and hosted on G2.com.

We’ve been using SuperOffice for almost 15 years now and we’re very happy with it. It''s easy to use and the system offers many useful features that fit our company’s way of working very well. It helps us stay organized, improve collaboration, and keep a clear overview of our customers and activities. Review collected by and hosted on G2.com.

The pricing is on the higher side, but the quality and support make it worthwhile. Review collected by and hosted on G2.com.

The user interface is crafted to minimize clutter and ensure navigation feels intuitive. Recent updates have brought clearer screens, enhanced readability, and a smoother task flow. On mobile, navigation has become more straightforward, with an improved layout and faster access to contacts, activities, and company information. This makes it much easier to manage tasks when you're away from your desk. You can also adapt processes, dashboards, and workflows without needing extensive coding, which allows you to tailor the CRM to fit your business’s unique requirements. Review collected by and hosted on G2.com.

Some users have noticed that the web interface tends to be slow or laggy, particularly when working with larger data sets or during times when many users are online. Review collected by and hosted on G2.com.

I love how the dashboards in SuperOffice CRM provide a clear overview of ongoing complaints and contract insights, reducing my stress levels significantly. The support from SuperOffice experts during our cloud migration was invaluable. I appreciate the seamless integration with Qlik via Data Bridge, which enhances our data usage capabilities. The CRM's role in securing processes and procedures is impressive and prepares us to tackle future projects, such as addressing customer sustainability questions. I'm a fan, which is why I rate it a 10! Review collected by and hosted on G2.com.

I would like to see an enhancement in SuperOffice CRM where pictures could be added, specifically to display labels of SKUs on customer cards. Review collected by and hosted on G2.com.

That you can have all processes in ONE place. Very flexible and adaptable. Strong engine and an incredibly competent team, both in the front and behind the controls. Review collected by and hosted on G2.com.

That there is a lack of flows and a bit more intelligence when it comes to suggestions for the next step, combining upcoming activities with historical data. All information is top-down, one would have preferred to see data more in boxes linearly. From right to left. Review collected by and hosted on G2.com.

Clear platform, accessible. What I like most about SO is that you can take a lot of service into your own hands through settings and maintenance without cumbersome or lengthy communication with support, and if you still can't figure it out and need help, you are helped super well and quickly by the support. Review collected by and hosted on G2.com.

Making selections could be a bit more accessible Review collected by and hosted on G2.com.

It’s a very user friendly programme. Easy to use and continue useful developments.

I like the selection feature and the dashboards the mosts. Gives a lot of quick and useful information. Easy to use and moderate as well Review collected by and hosted on G2.com.

Some are experiencing some issues with the mobile version of the application. Not a big issue.

Ai feature didn’t really work as great. Review collected by and hosted on G2.com.

The available helpfiles and access to both support and local consultants make the implementation and development of our own CRM-system manageable. Review collected by and hosted on G2.com.

The implementation of addresses is based on Norwegian expectations and our local post code system in The Netherlands is not supported well. Review collected by and hosted on G2.com.