--- title: Mekari Qontak Reviews meta_title: 'Mekari Qontak Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 31 reviews by the users' company size, role or industry to find out how Mekari Qontak works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 31 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Mekari Qontak Reviews **Vendor:** Mekari **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.7/5.0 **Total Reviews:** 31 ## About Mekari Qontak Mekari Qontak is a leading and expert provider of enterprise Omnichannel CRM technology leveraging scalable API technology. Built on a SaaS model, Qontak enables businesses to rapidly grow their sales, customer service and operations. Our solutions empower businesses using WhatsApp & Instagram, social media, e-commerce, voice calls, KPIs and offline activities within a unified SaaS CRM technology. ## Mekari Qontak Pros & Cons **What users like:** - Users appreciate the **ease of use** in Mekari Qontak, thanks to its friendly UI/UX for effective conversations. (7 reviews) - Users find the **seamless integration** of Mekari Qontak with WhatsApp API enhances customer interaction and workflow efficiency. (4 reviews) - Users appreciate the **user-friendly interface** of Mekari Qontak, making chat and marketing management effortless and efficient. (4 reviews) - Users commend the **responsive and dependable customer support** of Mekari Qontak, ensuring smooth operations during onboarding and beyond. (3 reviews) - Users appreciate the **intuitive interface** of Mekari Qontak, which simplifies remote work and enhances customer interaction. (3 reviews) - User-Friendly (3 reviews) - Customer Experience (2 reviews) - Easy Access (2 reviews) - Users appreciate the **easy implementation** of Mekari Qontak, facilitating a smooth setup and efficient marketing management. (2 reviews) - Users value the **efficiency** of Mekari Qontak, enjoying streamlined broadcasts and responsive customer interaction. (2 reviews) **What users dislike:** - Users find the **complex setup** of advanced custom reports takes time, though they deliver actionable insights. (1 reviews) - Users often face **connectivity issues** with Mekari Qontak, leading to performance declines and inactive status on devices. (1 reviews) - Users find that **expertise is required** for configuring advanced reports in Mekari Qontak, but appreciate the actionable insights. (1 reviews) - Users note the **incomplete information** in reporting and analytics, hindering effective campaign performance measurement. (1 reviews) - Users face **integration issues** with Mekari Qontak, limiting WhatsApp Business use exclusively to its platform. (1 reviews) - Users find the **learning curve challenging** , needing to adapt to frequent updates, though support helps ease the transition. (1 reviews) - Limited Customization (1 reviews) - Users believe the **limited reporting** in Mekari Qontak hinders their ability to fully analyze campaign performance. (1 reviews) - Missing Features (1 reviews) - Sync Issues (1 reviews) ## Mekari Qontak Reviews ### 1. The Game - Changer **Rating:** 3.5/5.0 stars **Reviewed by:** Jεηεř J. | Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Mekari Qontak?** What really changed the game for the Blossom marketing team was how Mekari Qontak turned our chaotic communication into a streamlined garden. Here are the highlights: The Omnichannel Magic: Before Qontak, my team was jumping between Instagram DMs, WhatsApp, and Facebook like they were in a sprint. Having a single unified dashboard for all customer interactions allowed us to maintain a consistent brand voice without the burnout. WhatsApp Business API & Automation: The ability to send out automated broadcasts that don’t feel like "spam" is huge. We can trigger personalized updates and use chatbots to handle basic FAQs, which frees up my creative team to focus on actual strategy rather than answering "Is this in stock?" 100 times a day. Data-Driven Insights: As a Head of Marketing, I live for the analytics. The reporting tools gave us a clear view of agent performance and customer response times. It’s much easier to scale when you can actually see where the "blooms" are happening in your conversion funnel. Seamless Integration: It played very nicely with our existing CRM, meaning no lost leads. Every interaction is logged, so we never miss an opportunity to re-engage a customer with a personalized offer. **What do you dislike about Mekari Qontak?** "It’s a powerful tool, but it requires a bit of patience during the honeymoon phase. If you aren't careful with your automation logic, it can feel a bit robotic—which is the last thing a brand like Blossom wants for its community. **What problems is Mekari Qontak solving and how is that benefiting you?** Mekari Qontak solved our biggest bottleneck: sheer communication chaos. Before we brought them on board, I cannot track my team conversation with our customers, since every campus has dedicated WhatsApp number. My team was constantly losing track of conversations, and leaving people on read for hours simply because a message slipped down the queue. We were dropping leads left and right, and it was actively hurting our brand reputation. ### 2. Mekari Qontak Centralizes Channels for Faster, Clearer Customer Communication **Rating:** 5.0/5.0 stars **Reviewed by:** chatelia n. | Customer Service Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Mekari Qontak?** What I like best about Mekari Qontak is its ability to centralize multiple communication channels into one platform. It helps streamline customer interactions, improve response time, and provides clear visibility into customer data and team performance **What do you dislike about Mekari Qontak?** One thing I dislike about Mekari Qontak is that some features have limited customization, which can make it less flexible for specific business needs. Additionally, there are occasional delays when handling large volumes of data or messages **What problems is Mekari Qontak solving and how is that benefiting you?** Mekari Qontak helps solve the challenge of managing customer communication across multiple channels by centralizing everything into one platform. This allows us to respond faster, maintain consistent service quality, and easily track customer interactions. As a result, our team becomes more efficient, and overall customer satisfaction improves. ### 3. Mekari Qontak Makes Customer Communication Faster and More Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Yosua B. | Chief People Officer & SEO Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Mekari Qontak?** After using Mekari Qontak for about 6 months, it has significantly helped our team communicate with customers more efficiently. The broadcast feature allows us to reach many customers quickly, and the chatbot feature is very useful in assisting and automating customer conversations. It makes our customer communication much more organized and responsive. **What do you dislike about Mekari Qontak?** One downside is that exporting or retrieving chat/data cannot be done directly by users. We currently need to contact the Qontak team to request the data, which can take quite some time. It would be great if there were a self-service export feature to make the process faster and more efficient. **What problems is Mekari Qontak solving and how is that benefiting you?** Mekari Qontak helps us solve the problem of communicating with many customers at the same time. With the broadcast feature, we can send information or promotions to many customers quickly. The chatbot feature also helps handle incoming chats, making our response faster and reducing the workload of our team. ### 4. Mekari Qontak's Omnichannel combines all communication media into one integrated unit. **Rating:** 5.0/5.0 stars **Reviewed by:** Irwansyah B. | Web Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Mekari Qontak?** Mekari Qontak's omnichannel platform unifies all interactions between the school and prospective parents and students across various platforms like WhatsApp, email, and social media, making everything feel more integrated, streamlined, fast, and professional. **What do you dislike about Mekari Qontak?** There is no problem, while using Mekari Qontak we have been greatly helped **What problems is Mekari Qontak solving and how is that benefiting you?** Before we used Mekari Qontak, our school had several separate WhatsApp service numbers across different departments, making it difficult and confusing for prospective parents and students who wanted to contact the school regarding finances, catering, pick-up, PPDB (School Admissions), and so on. Since we started using Mekari Qontak, all of our problems and concerns have been alleviated, and handling the needs of prospective parents and students has become much easier. ### 5. Convenient Remote Work with Mekari Qontak’s Clean, Straightforward UI **Rating:** 5.0/5.0 stars **Reviewed by:** Eirene Eliyah S. | Customer Service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Mekari Qontak?** As a customer service agent, I find Mekari Qontak very convenient because I can access it through the mobile app or the website. This makes it easy for me to work remotely without needing expensive devices. The features in Mekari Qontak are also straightforward, and in my opinion it has the cleanest UI, so I don’t get confused while using it. **What do you dislike about Mekari Qontak?** One thing I dislike is that when I log in to Mekari Qontak on one of my devices (mobile phone/laptop) and activate my agent account, I sometimes find on another device that my account still shows as inactive (whether due to signal or other issues). As a result, my performance is considered to have declined because it looks like I wasn’t active on time. **What problems is Mekari Qontak solving and how is that benefiting you?** The company I work for is a small business that started two years ago. Before this, we only used a regular business chat application, with shifts shared among several people. In that setup, I noticed that some people sometimes ended up working more than others, while others worked less. With Qontak Mekari, the workload for each agent is now divided much more evenly, which feels fairer overall. I also found that, with its features, we can separate serious customers from those who are not. ### 6. Mekari Qontak Automates Delegation and Balances Workloads in Real Time **Rating:** 5.0/5.0 stars **Reviewed by:** Eko A. | IT Technical Support Department Head, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Mekari Qontak?** Mekari Qontak make my team can be focused on troubleshoot issue on the user, any delegation and administration progress is fully automated by chatbot and can be accessed real time, workload for my team can be distributed automated and balance each agent **What do you dislike about Mekari Qontak?** no issue, integration running smoothly and user no need to change their habit to communicate with IT support team using chat app **What problems is Mekari Qontak solving and how is that benefiting you?** manual delegate issue and administration process that converted to automated using chatbot ### 7. Efficient, Helpful, and Easier to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Arya W. | Marketing and Communication, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Mekari Qontak?** We are using this product/service daily, 24x7. It really very simple and easier to use, have many feature such as broadcast message, schedule, and tagging customer etc. The customer support is always ready and fast to solve our problem. And there is a feature about report for our agent, so we can evaluate and make more better performing every month. **What do you dislike about Mekari Qontak?** There is no issue about the Mekari Qontak so far. **What problems is Mekari Qontak solving and how is that benefiting you?** Before using Mekari Qontak, we have some problem. Such as our whatsapp don't have blue tick, the customer was uncertain about us, they doubt we are fake. After using Mekari Qontak, everyone put in trust, and there is no doubt again to us. Our social media become in one dashboard, no need again using more devices to login our account. And now we can share broadcast message for giving promo or information to our customer in one time, handling our customer more efficiently, and make more productive. ### 8. Great Features and Responsive Support for Omnichannel Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmad m. | Insight And Service Assurance, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Mekari Qontak?** Feature and Support, also good omni channel for help our customer service **What do you dislike about Mekari Qontak?** What I dislike is that the AI Agent feature is considered an add-on. This means we have to make an additional payment on top of our regular subscription if we want to fully utilize the AI to assist our CS team **What problems is Mekari Qontak solving and how is that benefiting you?** Blue thick whatsapp, and integrate social media in 1 software ### 9. Easy Access, Full Features—Mekari Qontak Is the Best **Rating:** 5.0/5.0 stars **Reviewed by:** Terry E. | Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Mekari Qontak?** Easy to access, full features, no hassle. There is even a mekari qontak (qontak chat mobile) app that allow ls me to replay to customer messages outside of store hours. I think Mekari Qontak is the best among others. My store is located in Bogor Trade Mall, and i even recommended Mekari Qontak to the mall management. **What do you dislike about Mekari Qontak?** I think not issue with mekari qontak, overall is the best. **What problems is Mekari Qontak solving and how is that benefiting you?** Some obstacles when doing whatsapp blast are usually due to images failing to upload, and the mekari support team is quick and responsive in providing solutions, which is very helpful and save times. Beeesssst!! ### 10. Healthier pipeline powered by Sales CRM Application **Rating:** 5.0/5.0 stars **Reviewed by:** Amalia S. | Customer Care Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Mekari Qontak?** Pipelines and sales activities are neatly structured thanks to Sales CRM Application integrated into the omnichannel hub. **What do you dislike about Mekari Qontak?** You'll need some enablement to maximize scoring and staging in Sales CRM Application. **What problems is Mekari Qontak solving and how is that benefiting you?** Sales CRM Application fixes missed follow-ups and accelerates closing through automated reminders and tasks. ### 11. Simplify Customer Service with Intuitive Features **Rating:** 4.5/5.0 stars **Reviewed by:** Asmawati B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Mekari Qontak?** I most enjoy using Mekari Qontak because it simplifies creating chatbot flows with a simple and easy-to-understand interface. Additionally, the 'report list of conversation' feature is very useful as it contains a lot of necessary information for managing agent performance, including a duration counter from when an agent is assigned a chat until it is resolved. This application is also easy to understand and lightweight, making it easier to track the team's handling of conversations. **What do you dislike about Mekari Qontak?** If possible, provide a feature to access the conversation via a link. **What problems is Mekari Qontak solving and how is that benefiting you?** Mekari Qontak simplifies the creation of chatbot flows, with a simple and easy-to-understand interface, and makes it easier to track the team in handling conversations. I like the report list of conversation feature that provides information to handle agent performance, including chat handling duration. ### 12. Mekari Qontak Centralizes Customer Communication with an Intuitive Omnichannel CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Mekari Qontak?** What I like best about Mekari Qontak is its ability to centralize all customer communication and data in one platform. The integrated CRM, omnichannel features, and easy-to-use interface help teams work more efficiently, respond faster, and maintain organized, professional customer interactions. **What do you dislike about Mekari Qontak?** Some features require time to learn, and initial setup can feel complex. However, with proper usage and familiarization, the platform becomes much easier and more efficient to use. **What problems is Mekari Qontak solving and how is that benefiting you?** Mekari Qontak solves the problem of scattered customer communication by centralizing all interactions into one platform. This makes it easier to manage conversations, track leads, and store customer data in an organized way. As a result, response times are faster, follow-ups are more accurate, and daily workflows become more efficient, helping improve both productivity and customer service quality. ### 13. Positive Experience with Mekari Qontak **Rating:** 5.0/5.0 stars **Reviewed by:** Hafiz R. | IT Development Manager, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2025 **What do you like best about Mekari Qontak?** The most valuable feature of Mekari Qontak is the WhatsApp Broadcast API. It provides unlimited broadcast capability with a clean and intuitive UI/UX, making integration and implementation with our engineers very straightforward. We can easily create and submit message templates for Meta’s approval before sending broadcasts to customers. In addition, our customer service team can monitor campaign performance and respond directly to customer replies, which makes the workflow highly efficient. **What do you dislike about Mekari Qontak?** Overall, Mekari Qontak works very well for our needs. If I had to mention one area for improvement, it would be that the reporting and analytics dashboard could be even more detailed. Having more advanced insights would make it easier to measure campaign performance in real time. **What problems is Mekari Qontak solving and how is that benefiting you?** With Mekari Qontak, we can reach our customers more easily and quickly, without worrying about being blocked by WhatsApp for bot-like activity. Our WhatsApp account is also verified with the official blue checkmark, which makes customers feel safe and comfortable when interacting with us. ### 14. Simple yet powerful Call Center Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** fachrul r. | Customer Data Insight, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Mekari Qontak?** The onboarding support team was both responsive and dependable, making sure our omnichannel and CRM migration proceeded without any issues. **What do you dislike about Mekari Qontak?** The dashboard could be improved, that allows us to configure it ourselves, so we can view specific information that is important to our company. **What problems is Mekari Qontak solving and how is that benefiting you?** We have been searching for a call center solution that fits the unique requirements of our company, which is still in its early stages. It was important for us to find a platform that could be customized to our needs, including the ability to integrate data into our existing system. Mekari Qontak has met these needs exceptionally well. ### 15. Improved Service Quality with Unified Customer Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Mekari Qontak?** What I like best about Mekari Qontak is its ability to centralize all customer interactions in one platform. It lets our team manage multi-channel conversations efficiently, while its automation and analytics provide insights that help improve our response and service quality. Overall, it significantly boosts our productivity. **What do you dislike about Mekari Qontak?** The platform keeps updating and evolving, which means I need to continuously adapt to the changes. It can be a bit inconvenient at times, but with the support team's assistance, everything remains manageable. **What problems is Mekari Qontak solving and how is that benefiting you?** Mekari Qontak solves the issue of scattered customer interactions by centralizing everything in one platform. This helps my team work faster, stay organized, and deliver better service. ### 16. Easy to Use, Smooth Implementation with Great Guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Mekari Qontak?** It’s easy to use and suits our needs well. The implementation was also straightforward, especially because they guided us through the process from start to finish. **What do you dislike about Mekari Qontak?** Account Manager a bit slow response or changed without notifying customer. **What problems is Mekari Qontak solving and how is that benefiting you?** We use the WhatsApp Business API to address our customer service needs, especially when it comes to replying to users’ comments and handling help requests. ### 17. Effortless WhatsApp Integration and Streamlined Customer Chats **Rating:** 5.0/5.0 stars **Reviewed by:** Agung N. | IT Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Mekari Qontak?** Mekari Qontak has been very helpful for integrating with the WhatsApp Business API, and it also simplifies managing chat conversations with customers. The features are easy to use because of the UI/UX is friendly. **What do you dislike about Mekari Qontak?** I think there’s a feature we would like to try, but it hasn’t been provided yet. **What problems is Mekari Qontak solving and how is that benefiting you?** Mekari Qontak has solved our business problems such as broadcasting and integrating ### 18. User-Friendly, Efficient, and Excellent Support—A Practical Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ian H. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Mekari Qontak?** What I like most about Mekari Qontak is its user-friendly interface, responsive customer support, and easy implementation. It’s a very practical tool, especially for managing and sending marketing broadcasts efficiently. **What do you dislike about Mekari Qontak?** I haven't encountered any significant problems while using mekari qontak. **What problems is Mekari Qontak solving and how is that benefiting you?** Mekari Qontak solves the problem of managing customer communication across different channels. It helps me respond faster, organize messages better, and run marketing broadcasts more efficiently. ### 19. Stay organized and measurable with CRM Software **Rating:** 5.0/5.0 stars **Reviewed by:** Yudit F. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Mekari Qontak?** Orchestrating conversations in one dashboard with CRM Software keeps handovers clean and customer data always up to date. **What do you dislike about Mekari Qontak?** Advanced custom reports for CRM Software take time to configure; once set, the insights are very actionable. **What problems is Mekari Qontak solving and how is that benefiting you?** CRM Software unifies contact data, chat history, and sales activities so SLAs are maintained and follow-ups are on time. ### 20. Whenever we need assistance, Mekari Qontak's customer support team is quick and helpful **Rating:** 4.0/5.0 stars **Reviewed by:** vaxtra M. | AVP Partnership and R&D, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Mekari Qontak?** Integration of omni-channel and accounts **What do you dislike about Mekari Qontak?** When I integrated my WhatsApp Business account, I can only use it only on Qontak platforms **What problems is Mekari Qontak solving and how is that benefiting you?** All about channel integration and automation customer service ### 21. Trustable Tools for Sales CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Galuh W. | Marketing Creative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Mekari Qontak?** We can easier to manage the database also with detail information, customer journey, and more advanced features on ticketing and pipeline. Hence we can control and make a comprehensive report **What do you dislike about Mekari Qontak?** The uploading process take a little bit long time. So when you upload tons of data, the process take long time and you can not continuously refresh, because it gonna be error. The one that you can do is waiting with patience and do refresh periodically once in 10-15 minutes. **What problems is Mekari Qontak solving and how is that benefiting you?** A recommended CRM services, It very suitable for sales area of CRM. It significantly help us to track the salesman and stock update. The software is easy to operate, so our salesman have no difficulty to use in daily ### 22. Pleasant software for Omnichannel API **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia A. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Mekari Qontak?** The Omnichannel feature make me easy to reply the customer come from various social media that our company have and help to monitor the current number and can be used by many persons. **What do you dislike about Mekari Qontak?** When we upload more than 5000 list in once, there is a little problem. That is failed notification on the screen, whereas the system is still processing the data. It will affect people who use Qontak for the first time **What problems is Mekari Qontak solving and how is that benefiting you?** By using Qontak, i get green thick on our WhatsApp account, it increase our credibility. Our customer more trust on our WA, so the traffic and sales increase gradually ### 23. Qontak Tools Increases Productivity! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Mekari Qontak?** I've been using WABA from Qontak for about 2 months and it's been very useful for me. Blasting messages have been so much easier for my team, it's also efficient because with only one account WhatsApp you can access many devices and agents, like in our Faculty, since we have 5 administrators, so they can just log in with 1 account only. **What do you dislike about Mekari Qontak?** I think the Qontak system would be awesome if they update some of the features. I'm pretty sure the system will run smoothly after improvement. Hopefully, we would not find the lag/bug on the system. **Recommendations to others considering Mekari Qontak:** Learn about WA API first to maximize the tools (Qontak.com) **What problems is Mekari Qontak solving and how is that benefiting you?** Qontak helps us easier to faster customer service process (reply to the message coming in) and we can monitor all messages from different social media on one platform, so make us more productive and efficient. ### 24. Very functional and super versatile system **Rating:** 4.5/5.0 stars **Reviewed by:** Nyimas Pamela Anisa D. | Content Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Mekari Qontak?** My team use Whatsapp API. The features is very helpful to cater customer question especially the chatbot. It is also much easier to promote our products to users, moreover we can blast the message in one go to all contacts **What do you dislike about Mekari Qontak?** Need to refresh to in order get the new incoming messages. Hope the system can automatically or sycn the new message so we dont need to refresh frequently **What problems is Mekari Qontak solving and how is that benefiting you?** The best features is we can manage and organize conversations easily, so the agents can help users quickly. It surely optimize our customer support to provide useful information to user ### 25. Awesome omnichannel features! **Rating:** 4.5/5.0 stars **Reviewed by:** Ardy P. | Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Mekari Qontak?** What i like the most is the opportunity to integrate with any social media pages. This really means a lot to us, we can save time and work more effectively. The best part is we can monitor all messages in just one dashboard. **What do you dislike about Mekari Qontak?** Sometimes we experienced lagging, it occurs rarely but still can affect our work. Hope the team will solve this matter soon, so the system will running more perfectly **What problems is Mekari Qontak solving and how is that benefiting you?** Im really pleased with the features, the ability to integrate and track all of the messages is terrific. We can work more organized and more systematic. ### 26. What a great tool to have! Qontak is great for sales or marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Mekari Qontak?** We use WhatsApp API and chatbot from Qontak. It allows us to create specific responses that can anwers customer quoestions based on the prompts. WhatsApp API allows us to blast messages to many contacts easily. **What do you dislike about Mekari Qontak?** We need to refresh the dashboard if we want to check whether there are incoming new messages or not. Any updates surely will make the system even better **Recommendations to others considering Mekari Qontak:** If you are looking for integrated CRM, Omnichannel, and Call Center tools, this is the highly recommended one! **What problems is Mekari Qontak solving and how is that benefiting you?** We are satisfied with Qontak functionality, both from the tools and features. We are able to stay organized with incoming questions or orders from customer ### 27. We used chatbot and AI Automation and it's works really well. **Rating:** 5.0/5.0 stars **Reviewed by:** JAY J. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Mekari Qontak?** Chatbots works and help each and every enqerer to get resolve problem on chat support very easily. It's so helpful for customers to get resolve there query in few steps. **What do you dislike about Mekari Qontak?** There are so much to used in this software we used only chatbots that work really fine so can't tell anything that dislike in this tool. **What problems is Mekari Qontak solving and how is that benefiting you?** My team used to work on each query individual that was anoying for me but this tool not just help to revert back each and every enquiry but also resolve problem they are facing in a very short period of time. ### 28. Great Omnichannel CRM Tools for business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Mekari Qontak?** Qontak is an powerful tools and it help me to boost productivity. The CRM also very easy to use and learn. Through the CRM im able to monitor performance and sales of each agent. The system can also customizeable into our business need. **What do you dislike about Mekari Qontak?** Im using WhatsApp API and Chatbot from Qontak. Now it is easier to respond customer and increase quick response by using the chatbot. Overall im beyond happy using Qontak **What problems is Mekari Qontak solving and how is that benefiting you?** The system makes it easier to manage and track all cross channel messages. It helps the team to work more efficiently, and Qontak also provides reporting analytics which is really good! ### 29. Effective CRM with comprehensive solid system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Mekari Qontak?** Qontak CRM allows us to track and manage leads, deals, sales and also reporting. It is pretty nice tool. Their support team also very helpful to help us when trouble arise. **What do you dislike about Mekari Qontak?** Sometimes the CRM takes a little longer to load than usual. But no major difficulty issue found. So far so good **What problems is Mekari Qontak solving and how is that benefiting you?** The CRM helps us a lot, from managing KPI, sales, and deals. It is great tool for project management. You literally can track details of your business through the system. ### 30. Qontak is a powerful tool and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Mekari Qontak?** It can keep tracking the task and the process of the project. This is easy to use and it can lower the total cost of the company. They also offer consulting team to help us. **What do you dislike about Mekari Qontak?** Sometimes they are out of staff and I can't have a connection with the representative. And for the to-do list, sometimes it looks not well-organized to use at some point. **What problems is Mekari Qontak solving and how is that benefiting you?** This software increases productivity by finding tasks and KPIs and related to the project management system and will start the project management system in minutes. And the cost is lower.wo ### 31. Managing all CRM **Rating:** 4.5/5.0 stars **Reviewed by:** SERBAY . | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Mekari Qontak?** It aids in the managing of accounts. Everything about your lead and accounts is displayed on an one page. **What do you dislike about Mekari Qontak?** All is well but Its webpage may be more user-friendly. **What problems is Mekari Qontak solving and how is that benefiting you?** You can have access to all consumer contacts, detailed information, and other activities that are scheduled. ## Mekari Qontak Discussions - [What is Qontak by Mekari used for?](https://www.g2.com/discussions/what-is-qontak-by-mekari-used-for) - 1 comment - [View Mekari Qontak pricing details and edition comparison](https://www.g2.com/products/mekari-qontak/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+02%3A13%3A18+-0500&secure%5Bsession_id%5D=e2f10f59-4a0d-47ee-9829-6b394eca8fdb&secure%5Btoken%5D=fc0ddb8a534cb63a7093d14635a2358f2127e8b8fe29077726fcd164971149e9&format=llm_user) ## Mekari Qontak Integrations - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Next.js](https://www.g2.com/products/next-js/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## Mekari Qontak Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Lead Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting** - Reports & Analytics - Data Transfer Tools **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration ## Top Mekari Qontak Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,668 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,269 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,834 reviews)