G2

Tushar B.

Assistant Manager

Mid-Market (51-1000 emp.)

9/6/2026

"Zoho CRM Makes Lead Management and Customer Outreach Effortless"

4/5

What do you like best about Zoho CRM?

The best thing I like about Zoho CRM is the lead management in the software. It makes it very, very easy to manage leads, especially when contacting them directly through phone calls, since it connects with my company mobile number. I also like the WhatsApp send feature, and we can even manage complaints through CRM management as well. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

The feature I dislike is that it takes a lot of time to load and to move to other tabs. Sometimes it becomes very frustrating to message customers in bulk. Also, when closing a lead, a duplicate lead may or may not be created, which can be frustrating as well. Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM is solving many of our problems, especially with its strong lead management system and the ability to keep background details of each customer. It also helps me understand what the customer needs to be consulted on, so we can sell the right product or service accordingly. In addition, it maintains a database that lets us track customer feedback on our website. Review collected by and hosted on G2.com.