Best Enterprise CRM Software

Julie Jung
JJ
Researched and written by Julie Jung

Products classified in the overall CRM category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business CRM to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business CRM category.

In addition to qualifying for inclusion in the CRM Software category, to qualify for inclusion in the Enterprise Business CRM Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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52 Listings in Enterprise CRM Software Available

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Agentforce Sales (formerly Salesforce Sales Cloud)
(25,503)4.4 out of 5
Entry Level Price:$25.00
View top Consulting Services for Agentforce Sales (formerly Salesforce Sales Cloud)
OverviewPros and Cons
Product Description

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

Users: Account Executive, Account Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 46% Mid-Market, 34% Enterprise
User Sentiment

Users like the platform's flexibility, automation features, and detailed reporting, which reduce manual effort and provide real-time visibility into performance. Users reported that Salesforce Sales Cloud can be complex and overwhelming for new users, with a steep learning curve and potentially high costs for additional features and support.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Lead Management, Customization, Customizability
ConsLearning Curve, Limitations, Missing Features, Limited Features, Expensive
User SatisfactionSeller Details
Agentforce Sales (formerly Salesforce Sales Cloud) features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow Capability
Average: 8.5
8.8
Contact & Account Management
Average: 8.7
8.7
Opportunity & Pipeline Mgmt.
Average: 8.6
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
580,771 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
SAP Sales Cloud
(978)4.2 out of 5
View top Consulting Services for SAP Sales Cloud
OverviewPros and Cons
Product Description

SAP Sales Cloud is a cutting-edge sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, o

Users: Consultant, Associate Consultant · Industries: Information Technology and Services, Computer Software · Market Segment: 45% Enterprise, 35% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Integrations, Analytics, Integration, Lead Management
ConsLearning Curve, Limited Customization, Complexity, Not Intuitive, Expensive
User SatisfactionSeller Details
SAP Sales Cloud features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow Capability
Average: 8.5
8.3
Contact & Account Management
Average: 8.7
8.2
Opportunity & Pipeline Mgmt.
Average: 8.6
Seller Details
Seller
SAP
Company Website
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
297,192 Twitter followers
LinkedIn® Page
www.linkedin.com
138,451 employees on LinkedIn®
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HubSpot Sales Hub
(13,595)4.4 out of 5
Entry Level Price:Free
View top Consulting Services for HubSpot Sales Hub
OverviewPros and Cons
Product Description

Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Propositio

Users: Account Executive, Sales Development Representative · Industries: Computer Software, Information Technology and Services · Market Segment: 60% Small-Business, 35% Mid-Market
User Sentiment

Reviewers like the platform's user-friendly interface, its ability to automate processes, and its features for tracking deals and handling leads. Reviewers mentioned that some features are only accessible in high-tier plans, which can be costly, and the platform can sometimes be slow.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Helpful, Lead Management, Intuitive
ConsMissing Features, Limited Features, Learning Curve, Expensive, Limited Customization
User SatisfactionSeller Details
HubSpot Sales Hub features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow Capability
Average: 8.5
8.7
Contact & Account Management
Average: 8.7
8.6
Opportunity & Pipeline Mgmt.
Average: 8.6
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
786,004 Twitter followers
LinkedIn® Page
www.linkedin.com
11,675 employees on LinkedIn®
ActiveCampaign
(14,617)4.4 out of 5
Entry Level Price:Starting at $15.00
View top Consulting Services for ActiveCampaign
OverviewPros and Cons
Product Description

ActiveCampaign is the autonomous marketing platform built to transform how marketers, agencies, and business owners work. Use Active Intelligence to power goal-aware automations and orchestrate person

Users: Owner, CEO · Industries: Marketing and Advertising, Health, Wellness and Fitness · Market Segment: 92% Small-Business, 7% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Automation, Automation Features, Automations, Features
ConsLearning Curve, Expensive, Missing Features, Limited Features, Not Intuitive
User SatisfactionSeller Details
ActiveCampaign features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow Capability
Average: 8.5
8.2
Contact & Account Management
Average: 8.7
7.9
Opportunity & Pipeline Mgmt.
Average: 8.6
Seller Details
Seller
ActiveCampaign
Company Website
Year Founded
2003
HQ Location
Chicago, IL
Twitter
@ActiveCampaign
13,223 Twitter followers
LinkedIn® Page
www.linkedin.com
857 employees on LinkedIn®
Zoho CRM
(2,893)4.1 out of 5
Entry Level Price:Free
View top Consulting Services for Zoho CRM
OverviewPros and Cons
Product Description

Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales fu

Users: Owner, CEO · Industries: Information Technology and Services, Computer Software · Market Segment: 62% Small-Business, 33% Mid-Market
User Sentiment

Users like Zoho CRM's affordability, its seamless integration with other SaaS applications, its automation features, and its ease of use, particularly its simple and intuitive user interface. Users reported issues with the cluttered interface, the steep learning curve for new users, occasional maintenance delays, and inconsistencies in customer support responsiveness.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Integrations, Lead Management, Easy Integrations
ConsLearning Curve, Limited Features, Integration Issues, Complexity, Poor Customer Support
User SatisfactionSeller Details
Zoho CRM features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
8.1
Workflow Capability
Average: 8.5
8.5
Contact & Account Management
Average: 8.7
8.2
Opportunity & Pipeline Mgmt.
Average: 8.6
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,102 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
Oracle Sales Cloud
(148)3.8 out of 5
Entry Level Price:$65 / month per user
View top Consulting Services for Oracle Sales Cloud
OverviewPros and Cons
Product Description

Oracle Sales Cloud offers an array of capabilities built to meet the essential needs of sales organizations. Easy-to-use productivity tools empowers sales with the information and guidance they need t

Industries: Information Technology and Services, Computer Software · Market Segment: 50% Enterprise, 38% Mid-Market
Pros and ConsUser Satisfaction
ProsIntegration, Feature Richness, User-Friendly, Customer Support, Ease of Use
ConsLearning Curve, High Complexity, Not User-Friendly, Slow Performance, Bugs
User SatisfactionSeller Details
Oracle Sales Cloud features and usability ratings that predict user satisfaction
7.1
Has the product been a good partner in doing business?
Average: 8.9
7.2
Workflow Capability
Average: 8.5
7.7
Contact & Account Management
Average: 8.7
7.5
Opportunity & Pipeline Mgmt.
Average: 8.6
Seller Details
Seller
Oracle
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
825,410 Twitter followers
LinkedIn® Page
www.linkedin.com
198,071 employees on LinkedIn®
Ownership
NYSE:ORCL
monday CRM
(1,130)4.6 out of 5
Entry Level Price:$12.00
View top Consulting Services for monday CRM
OverviewPros and Cons
Product Description

The only AI-first CRM your team will love monday CRM is the AI-powered CRM built for speed, visibility, and simplicity — empowering revenue teams to move faster, forecast better, and never miss a d

Users: Project Manager, CEO · Industries: Marketing and Advertising, Information Technology and Services · Market Segment: 78% Small-Business, 18% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Integrations, Automation, Customizability, Features
ConsLearning Curve, Missing Features, Limited Features, Limited Customization, Integration Issues
User SatisfactionSeller Details
monday CRM features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow Capability
Average: 8.5
8.5
Contact & Account Management
Average: 8.7
8.6
Opportunity & Pipeline Mgmt.
Average: 8.6
Seller Details
Seller
monday.com
Company Website
Year Founded
2012
HQ Location
Tel Aviv
Twitter
@mondaydotcom
40,886 Twitter followers
LinkedIn® Page
www.linkedin.com
3,578 employees on LinkedIn®
Pipedrive
(2,972)4.3 out of 5
Entry Level Price:$24.00
View top Consulting Services for Pipedrive
OverviewPros and Cons
Product Description

Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerf

Users: CEO, Sales Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 70% Small-Business, 23% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Intuitive, Simple, Helpful, Integrations
ConsMissing Features, Limited Features, Learning Curve, Integration Issues, Expensive
User SatisfactionSeller Details
Pipedrive features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow Capability
Average: 8.5
8.5
Contact & Account Management
Average: 8.7
8.9
Opportunity & Pipeline Mgmt.
Average: 8.6
Seller Details
Seller
Pipedrive
Company Website
Year Founded
2010
HQ Location
New York
Twitter
@pipedrive
14,389 Twitter followers
LinkedIn® Page
www.linkedin.com
1,061 employees on LinkedIn®
LeadSquared Sales CRM
(286)4.5 out of 5
Entry Level Price:$15.00
OverviewPros and Cons
Product Description

LeadSquared is a Sales Automation SaaS platform helping 2000+ organizations globally to drive sales efficiency at scale. LeadSquared has built a global, best-in-class CRM platform that takes away the

Users: Inside sales specialist, Business Analyst · Industries: Education Management, Financial Services · Market Segment: 54% Mid-Market, 28% Enterprise
Pros and ConsUser Satisfaction
ProsLead Management, Ease of Use, Lead Generation, Efficiency, Intuitive
ConsSlow Loading, Slow Performance, Learning Curve, Slow Speed, Technical Issues
User SatisfactionSeller Details
LeadSquared Sales CRM features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow Capability
Average: 8.5
9.0
Contact & Account Management
Average: 8.7
9.1
Opportunity & Pipeline Mgmt.
Average: 8.6
Seller Details
Seller
LeadSquared
Year Founded
2011
HQ Location
Bangalore
Twitter
@LeadSquared
1,465 Twitter followers
LinkedIn® Page
www.linkedin.com
1,138 employees on LinkedIn®
Phone
848-248-4002
Nutshell
(1,412)4.3 out of 5
Entry Level Price:Starting at $13.00
OverviewPros and Cons
Product Description

Founded in 2010, Nutshell is an all-in-one sales, marketing and engagement platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough fo

Users: CEO, Owner · Industries: Marketing and Advertising, Computer Software · Market Segment: 74% Small-Business, 17% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Customer Support, Features, Intuitive
ConsMissing Features, Limited Features, Limited Customization, Learning Curve, Email Management
User SatisfactionSeller Details
Nutshell features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
7.9
Workflow Capability
Average: 8.5
8.5
Contact & Account Management
Average: 8.7
8.3
Opportunity & Pipeline Mgmt.
Average: 8.6
Seller Details
Seller
Nutshell
Company Website
Year Founded
2009
HQ Location
Ann Arbor, Michigan
Twitter
@nutshell
2,803 Twitter followers
LinkedIn® Page
www.linkedin.com
1,218 employees on LinkedIn®
Creatio
(312)4.7 out of 5
Entry Level Price:Starting at $25.00
View top Consulting Services for Creatio
OverviewPros and Cons
Product Description

Creatio is a global vendor of an agentic CRM and workflow platform with no-code and AI at its core, designed to help users streamline their business processes and enhance customer interactions through

Users: CEO · Industries: Information Technology and Services, Computer Software · Market Segment: 46% Small-Business, 40% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Efficiency, Customizability, Customization, Customization Options
ConsLearning Curve, Missing Features, Limited Features, Limited Customization, Limited Options
User SatisfactionSeller Details
Creatio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow Capability
Average: 8.5
9.0
Contact & Account Management
Average: 8.7
8.9
Opportunity & Pipeline Mgmt.
Average: 8.6
Seller Details
Seller
Creatio
Company Website
Year Founded
2014
HQ Location
Boston, Massachusetts
Twitter
@Creatio_Global
3,993 Twitter followers
LinkedIn® Page
www.linkedin.com
1,104 employees on LinkedIn®
Freshsales
(1,223)4.5 out of 5
Entry Level Price:Starting at $9.00
OverviewPros and Cons
Product Description

Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow s

Users: CEO, Business Development Manager · Industries: Information Technology and Services, Computer Software · Market Segment: 68% Small-Business, 27% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Helpful, Customer Support, Intuitive
ConsMissing Features, Limited Features, Limitations, Learning Curve, Limited Customization
User SatisfactionSeller Details
Freshsales features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow Capability
Average: 8.5
8.9
Contact & Account Management
Average: 8.7
8.8
Opportunity & Pipeline Mgmt.
Average: 8.6
Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,047 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Dynamics 365 Sales
(1,611)3.8 out of 5
Entry Level Price:$210 /month per user
View top Consulting Services for Dynamics 365 Sales
OverviewPros and Cons
Product Description

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and ca

Users: Account Executive, Account Manager · Industries: Information Technology and Services, Computer Software · Market Segment: 40% Mid-Market, 31% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Integrations, Lead Management, Helpful, Customization
ConsLearning Curve, Complexity, Not Intuitive, Expensive, Limited Features
User SatisfactionSeller Details
Dynamics 365 Sales features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.9
8.1
Workflow Capability
Average: 8.5
8.1
Contact & Account Management
Average: 8.7
7.9
Opportunity & Pipeline Mgmt.
Average: 8.6
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,090,136 Twitter followers
LinkedIn® Page
www.linkedin.com
226,132 employees on LinkedIn®
Ownership
MSFT
Oracle Siebel
(450)3.5 out of 5
View top Consulting Services for Oracle Siebel
OverviewPros and Cons
Product Description

The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. Why O

Users: Consultant, Customer Service Representative · Industries: Information Technology and Services, Computer Software · Market Segment: 64% Enterprise, 25% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Setup, Feature Richness, Integration, Customer Support
ConsLearning Curve, Connectivity Issues, High Complexity, Bugs, Expensive
User SatisfactionSeller Details
Oracle Siebel features and usability ratings that predict user satisfaction
7.1
Has the product been a good partner in doing business?
Average: 8.9
7.8
Workflow Capability
Average: 8.5
7.6
Contact & Account Management
Average: 8.7
7.3
Opportunity & Pipeline Mgmt.
Average: 8.6
Seller Details
Seller
Oracle
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
825,410 Twitter followers
LinkedIn® Page
www.linkedin.com
198,071 employees on LinkedIn®
Ownership
NYSE:ORCL
Oracle EBS CRM
(236)3.9 out of 5
View top Consulting Services for Oracle EBS CRM
OverviewPros and Cons
Product Description

Oracle E-Business Suite (EBS) Customer Relationship Management (CRM) is a comprehensive suite of applications designed to manage and enhance customer interactions across various channels. It integrate

Industries: Retail, Information Technology and Services · Market Segment: 47% Enterprise, 31% Mid-Market
Pros and ConsUser Satisfaction
ProsIntegration, Seamless Integration, Customer Management, Customer Support, Efficiency
ConsLearning Curve, High Complexity, Limited Features, Not User-Friendly, Connectivity Issues
User SatisfactionSeller Details
Oracle EBS CRM features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow Capability
Average: 8.5
8.5
Contact & Account Management
Average: 8.7
8.2
Opportunity & Pipeline Mgmt.
Average: 8.6
Seller Details
Seller
Oracle
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
825,410 Twitter followers
LinkedIn® Page
www.linkedin.com
198,071 employees on LinkedIn®
Ownership
NYSE:ORCL
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52 Listings in Enterprise CRM Software Available

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