What I like is the consolidation. Having ticketing, RMM, invoicing, and basic automation in a single platform simplifies daily operations and reduces tool sprawl. The built-in scripting engine is flexible enough for common automation tasks, and the pricing model (per technician rather than per endpoint) can be cost-effective as you scale device counts. Review collected by and hosted on G2.com.
The interface is less intuitive or modern than competing products. Some advanced reporting often requires exporting to external tools, such as Excel or BI tools. Alerts can only monitor top level events in the event viewer. Review collected by and hosted on G2.com.
Thank you for the thorough and thoughtful review, Jevon! It's great to hear that the all-in-one approach is genuinely simplifying your operations and that the per-technician pricing model is working in your favor as you scale. Consolidating RMM, PSA, ticketing, billing, and automation into a single platform is exactly what we set out to build, so it's rewarding to hear it's delivering on that promise.
Your points on UI modernization, reporting depth, and event viewer alert granularity are well taken. We appreciate hearing from our partners and use that input to help inform ongoing improvements. If you’re open to sharing more detail, please join one of our upcoming release webinars or submit feedback through the in-app Product Feedback form.