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Compare Salesforce Commerce for B2C and Shopify Plus 
At a Glance
Market Segments
Mid-Market (40.2% of reviews)
Small-Business (69.1% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Salesforce Commerce for B2C
Star Rating
(570)4.3 out of 5
Market Segments
Mid-Market (40.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plansShopify Plus
Star Rating
(820)4.4 out of 5
Market Segments
Small-Business (69.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Shopify PlusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Shopify Plus excels in ease of use, with many users praising its friendly interface and intuitive design. This makes it particularly appealing for businesses looking to quickly onboard new team members and manage their e-commerce operations without a steep learning curve.
- Users say Salesforce Commerce for B2C offers robust personalization features, leveraging AI to deliver tailored shopping experiences. Reviewers appreciate the platform's ability to integrate seamlessly with other Salesforce tools, enhancing multichannel strategies and streamlining customer journeys.
- According to verified reviews, Shopify Plus stands out for its scalability during high-traffic periods, with users noting that it handles large order volumes effortlessly. This reliability is crucial for businesses during peak sales events, ensuring a smooth customer experience without performance issues.
- Reviewers mention that Salesforce Commerce for B2C has strong disaster recovery capabilities, which adds a layer of fault tolerance that users find reassuring. This feature is particularly valuable for businesses that prioritize data security and operational continuity.
- Users appreciate Shopify Plus for its extensive customization options, especially regarding checkout processes and workflows. This flexibility allows businesses to tailor their e-commerce experience to better meet their unique needs and customer expectations.
- G2 reviewers highlight that while both platforms offer solid customer support, Salesforce Commerce for B2C has received mixed feedback regarding its responsiveness. Users have noted that while support is generally good, there are instances where quicker response times would enhance the overall experience.
Pricing
Entry-Level Pricing
Salesforce Commerce for B2C
B2C Commerce - Growth
Contact Us
Per Year
Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Shopify Plus
No pricing availableFree Trial
Salesforce Commerce for B2C
No trial information availableShopify Plus
No trial information availableRatings
Meets Requirements
8.6
342
8.6
637
Ease of Use
8.2
442
9.0
641
Ease of Setup
7.9
269
8.7
459
Ease of Admin
8.1
133
8.8
400
Quality of Support
8.3
323
8.4
622
Has the product been a good partner in doing business?
8.6
131
8.5
396
Product Direction (% positive)
8.6
327
8.9
615
Features by Category
Design
8.3
28
Not enough data
8.5
28
Not enough data
8.5
27
Not enough data
8.5
28
Not enough data
Personalization
8.3
28
Not enough data
8.3
28
Not enough data
8.5
29
Not enough data
8.5
27
Not enough data
Analysis
8.4
27
Not enough data
8.7
26
Not enough data
8.3
25
Not enough data
Merchandising
9.2
22
Not enough data
9.3
22
Not enough data
9.3
22
Not enough data
8.6
22
Not enough data
8.8
22
Not enough data
Analytics
9.2
22
Not enough data
9.2
22
Not enough data
Administration
9.2
21
Not enough data
9.0
21
Not enough data
Administration
9.0
27
Not enough data
8.7
26
Not enough data
8.8
27
Not enough data
Integrations
8.8
27
Not enough data
9.0
27
Not enough data
8.6
27
Not enough data
Cart Management
8.3
28
Not enough data
8.5
27
Not enough data
8.6
26
Not enough data
8.6
27
Not enough data
Headless Commerce
8.1
98
7.7
254
8.4
102
7.9
268
8.4
99
7.9
257
8.4
103
8.2
287
8.4
101
8.1
277
Generative AI
8.0
83
7.4
220
7.9
87
7.6
214
Agentic AI - E-Commerce Platforms
8.6
19
7.0
28
8.2
19
7.3
29
8.4
19
7.5
28
8.4
19
7.4
29
8.4
19
7.4
28
8.4
19
7.6
28
Merchandising/Marketing
8.2
217
8.4
463
8.2
163
8.5
484
8.2
232
7.8
475
8.0
223
7.9
489
7.7
210
7.9
460
8.0
209
7.7
448
8.1
206
8.0
460
Product Catalog
8.3
217
8.4
476
8.2
217
8.3
466
8.2
225
8.1
458
8.2
197
7.7
388
Order Process
8.3
218
8.6
477
8.1
214
8.2
460
8.3
211
8.3
458
8.3
216
8.8
470
8.2
218
8.6
465
7.9
204
8.1
455
8.2
206
8.0
453
8.1
189
8.2
412
Multi-Channel Support
8.3
202
8.2
426
8.2
205
8.6
449
8.3
189
8.2
417
8.2
209
8.4
455
8.0
194
7.7
373
8.1
135
8.2
400
8.2
183
7.4
371
Platform
8.2
199
8.4
427
8.2
216
8.2
473
8.3
204
8.4
457
8.4
217
8.5
460
8.2
221
8.1
463
8.6
210
8.7
454
8.6
198
8.3
373
8.5
202
8.5
437
8.3
188
7.8
401
8.5
184
8.2
386
8.4
195
8.5
421
8.5
218
8.7
459
Reporting
8.6
28
8.0
80
8.5
28
7.6
73
Omnichannel Features
8.0
27
8.3
77
8.0
27
8.1
76
8.2
26
7.9
78
8.6
27
8.1
80
8.6
27
8.0
77
8.6
28
8.7
82
8.3
27
7.4
76
Categories
Categories
Shared Categories
Salesforce Commerce for B2C and Shopify Plus are categorized as E-Commerce Platforms and Omnichannel Commerce
Unique Categories
Shopify Plus has no unique categories
Reviews
Reviewers' Company Size
Salesforce Commerce for B2C
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
12.5%
Information Technology and Services
10.8%
Computer Software
8.0%
Apparel & Fashion
5.7%
Consumer Goods
4.4%
Other
58.6%
Retail
21.3%
Apparel & Fashion
13.5%
Consumer Goods
7.5%
Information Technology and Services
5.6%
Health, Wellness and Fitness
5.1%
Other
46.9%
Alternatives
Discussions
What is Salesforce commerce?
1 Comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
What is a b2c platform?
1 Comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 Comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What differentiates Shopify Plus?
2 Comments
RU
Smartstore is very refined in its methodology, which is the reason they've remembered all of the fundamental SEO procedures for each part. This makes them...Read more
How does Shopify plus work?
2 Comments
VK
Shopify Plus is an easy platform for building and managing an online store, where you can customize your design, add products, and set up payments. It helps...Read more
Who is Shopify Plus' target market?
1 Comment
Official Response from Shopify Plus
High-volume brands with online sales of about $80,000 USD per month. If you want to know whether Shopify Plus is the right platform for you, let us know by...Read more
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