NetSuite CRM Reviews & Product Details

With NetSuite the CRM offers a complete SFA (Sales Force Automation) as you expect it. it is not as "shiny" as other CRMs but the real true benefits are:

- you always have access to all company data

accounting I congtrolling I reporting I KPIs I marketing I service I projects I items I production I sales from all channels

- NetSuite is easily and fully customisable. Therefore IF you need changes with the CRM you do not have to do any additional changes. Which you would have to using another CRM. Changes would have to be made done 1. in the CRM 2. in the API and 3. in the ERP.

That's all taking to long. Imagine the sales team needs accounting information e.g. customer has overdue invoices. You would have to ask the IT team to make these available for the sales team, customise the API, customise the CRM, test everything etc...

With NetSuite it's all just there.

- NetSuite has powerful tools e.g. a workflow engine. You can make use of this to build your own sales workflows.

- NetSuite also has partners building interesting addon called "SuiteApps" (suiteapp.com). E.g. Alterview has bulit the Kanban addon.

- NetSuite has a "bullet proof" release update process. You never have to worry about updates which is natural for public cloud solutions. but with NetSuite it is also true for all the SuiteApps you choose to use as they are undergoing a strong BFN = Built for NetSuite process which is taking care of the quality. Review collected by and hosted on G2.com.

NetSuite is constantly improving the performance of the platform. Even with data centers across the globe global internet speed is dependant on natural influencers e.g. US starts working = internet demand increases OR more home office = more internet demand

This has to be taken into account more and more and more ... Review collected by and hosted on G2.com.

Ability to track orders through the sales process, see how you benchmark against colleagues, set reminders and generally track your activity. Review collected by and hosted on G2.com.

Could be faster, I have no ability to see projections of sales which would be really helpful. Generally a bit clunky and not a great interface. Review collected by and hosted on G2.com.

Reporting that is pre-populated by my management. Easy to use notes interface, once you learn the system it gets somewhat intuitive. Review collected by and hosted on G2.com.

Very difficult to create reports, you really need to have some kind of deep dive advanced training to get this part of it done. Big time learning curve. I was a life long Salesforce user and that is built for salespeople. NetSuite is built for finance and senior management. Review collected by and hosted on G2.com.

NetSuite CRM allows our company to have visibility into and quickly manage leads, revenue forecasts, time tracking information, and much more. The most valuable features for our company are NetSuite's abilities to automate otherwise manual processes, such as creating a project when a lead has been qualified and we have received commitment from a stakeholder, as well as be integrated with additional systems, such as Tableau or PowerBI, which has helped our company visualize the information within NetSuite. Review collected by and hosted on G2.com.

NetSuite is relatively intuitive and flexible, and we receive responsive customer support from our relationship manager. However, the user interface within NetSuite could be improved. Some features can be difficult to find, and the reporting within NetSuite can be difficult to visualize. Overall, however, these are not major issues. Review collected by and hosted on G2.com.

It is a significant upgrade from our previous CRM. Review collected by and hosted on G2.com.

The most: that "leads" in the conventional marketing definition do not exist; everything is an "opportunity" Review collected by and hosted on G2.com.

I love the transparency of Net Suite and the ease of use. It is a very user-friendly platform. The cloud-based functionality of this tool makes it easy to work on customer orders from anywhere in the world. I highly recommend to anyone that they include this product when vetting out new ERP or CRM software. You will be very happy with this tool! Review collected by and hosted on G2.com.

It has great ease of use, which also means it's easy to change information that impacts a larger group. Be very careful about making any changes in this tool.

It is unfortunate that we are no longer able to sync Outlook with Net Suite, we would love to have that back someday. Review collected by and hosted on G2.com.

Ease of use. I've been using Netsuite for over 10 years now. Review collected by and hosted on G2.com.

Because Netsuite is cloud based. I type fast and enter my information quickly so sometimes i have to wait for the transaction to save before moving forward. Review collected by and hosted on G2.com.

What I liked best about Netsuite is the tasks and follow up management. It is very easy to use and allows you to be very thorough with your follow up to prospects and clients. This helps so much with the sales cycle and keeps track of every stage. Review collected by and hosted on G2.com.

I mainly didn't like switching CRMs. So I switched from a different CRM to Netsuite and the learning curve was a little difficult for me because it is a quite different layout and set up than most but once I figured out how to use it properly and got used to the differences, I began to really enjoy it a lot. Review collected by and hosted on G2.com.

Netsuite is great for small businesses with not a large clientele and not an overly extensive product offering. It can provide convenient records for your leads and customers as well as the products you offer. It also has the ability to run reports showing you detailed trends for your sales over time. Review collected by and hosted on G2.com.

There are so many things to dislike about Netsuite. Starting with the fact that it constantly will crash or freeze up sales orders on you. Netsuite can only handle about 60 promo scripts at a time so if your company has a large product offering with multiple promotions, discounts, or incentive programs for sales teams it can be a nightmare to use. The minute too many scripts are running Netsuite retreats back into the days of the early internet where up is down and down is up. Not allowing you to save sales orders, constant freezing, crashing or taking forever to save / update a sales order (not due to internet speed - due to how slow Netsuite is). Netsuite single handedly lost my previous company money by simply not working some days and not allowing our sales teams to save orders. Or even better yet having an hour conversation with a customer, building up their sales order only for it to crash and erase the whole order. That happened to our reps multiple times a day. It boggles my mind how awful Netsuite was when it came to managing our leads and sales and yet we continued to use it. Review collected by and hosted on G2.com.

NetSuite is entirely adjustable with point and snap mechanization, just as further developed alternatives like SuiteScript, so in the event that you do be able to compose contents, there's so much you can do to make NetSuite bolster your procedures. Review collected by and hosted on G2.com.

There are points of confinement to the level to which it's scale-capable. We have had issues getting it to apply to every one of our conditions. Review collected by and hosted on G2.com.

I think it would be efficient, IF it worked. And it isn't working for us. Review collected by and hosted on G2.com.

A lot of issues on the backend. It has not been easy integrating this software. Review collected by and hosted on G2.com.

What I like about Netsuite is that once you understand how it works, it’s easy to manipulate to get certain reports you need and to search for them. Review collected by and hosted on G2.com.

What I dislike is that it isn’t as user intuitive as other programs. For new users and new hires, it does take a year of daily use before you fully understand where things are and how to customize it to your needs because of how intricate it is. Review collected by and hosted on G2.com.

You don't have to transform anything about your business to make Netsuite applicable and profitable. Netsuite will adjust to your precise necessities by enabling you to make new pages, new structures, new fields and tabs, new work processes, seeks and reports, etc Review collected by and hosted on G2.com.

It is costly for any little or medium estimated business, be that as it may, this has demonstrated an extremely ground-breaking helper to guarantee all parts of the item are put to use in all business capacities. We constantly look at where we can begin to utilize Netsuite in new territories so as to improve that ROI. Review collected by and hosted on G2.com.

i like that I can easily change and adjust entries. I use Netsuite all day long, and revisions are always necessary. Review collected by and hosted on G2.com.

I don't like that I must refresh in order to see newly added or closed/invoiced lines. The system is also very slow. Review collected by and hosted on G2.com.

The fact that reports, fields, and options can be fine tuned and customized for your product, service, etc Review collected by and hosted on G2.com.

Everything else. It's slow, it's the opposite of intuitive, everything that you know the program is capable of (ie salesforce) it doesn't deliver on.

You can't even search your contacts/leads by most recently contacted. Ugh. Review collected by and hosted on G2.com.

the more you add into NetSuite...the better it gets.... Review collected by and hosted on G2.com.

this is great for a Nuts & Bolts company, but for a custom house, it is pretty tough to get it to where your satisfied with the quotes that will output... Review collected by and hosted on G2.com.

The interface of the CRM and ability to customize the front end and also reporting options. Can automate the reports and receive them via email daily or weekly Review collected by and hosted on G2.com.

Cost, maintenance and the support - It wasnt the best compared to other companies atleast in 2016/17 when i used it Review collected by and hosted on G2.com.

Netsuite allows us to track, manage and value contacts and businesses who choose our services. Review collected by and hosted on G2.com.

I wish that the interface was more user-friendly and had less kinks. Review collected by and hosted on G2.com.

Ease of use in comparison to other CRMs used Review collected by and hosted on G2.com.

Certain elements such as shipped orders only update once daily Review collected by and hosted on G2.com.

I like that you can tailor the CRM to suite your needs. Its an ongoing work in progress to improve results. Review collected by and hosted on G2.com.

My opinion on this comes from the user level, and because I'm not an admin I can't really say that dislike anything because from the non-admin level I am not fully exposed to the capabilities. I dislike not having a report on accounts that have not been updated by another sales rep. Review collected by and hosted on G2.com.

I like the ease of creating reports and amassing data from different sources Review collected by and hosted on G2.com.

sometimes it gets a little bogged down and freezes, but tha'ts with all CRM applications really Review collected by and hosted on G2.com.

Netsuite seems to have a host of options between CRM and ERP. It works fairly seamlessly for our sales and accounting teams simultaneously. It has a wide variety of functionality and allows for our customer records to be quite detailed. It's extremely convenient that Netsuite is in the cloud- this makes access much easier from any location. They also have an app that you can use for Expense Reporting and other simple activities.

Netsuite is user-friendly. The UI could be improved, but one is able to find what they need within a short time frame. Given the categories, you can quickly locate the information. This is a great tool to reduce the time spent searching for information. Review collected by and hosted on G2.com.

Netsuite is incredibly clunky. It seems like it could be faster, smoother, and more efficient all around. It does not integrate natively with other software like other CRMs- we have had several occasions where our marketing automation tool cannot accurately pull data or is unable to pull data altogether, from Netsuite. This is not an issue for SalesForce or Sugar CRM. I also experience an unusual amount of time-out errors from Netsuite, and I have ruled this out as a WiFi or internet connectivity issue. This has happened to me while hard-wired, on WiFi, and across a variety of servers. Dashboards within NetSuite often have to be reloaded time and time again in order to see the correct information. Dashboards could be much more customizable, in my opinion.

Additionally, we have a difficult time generating the type of ROI reports that we need or would like to have for business purposes. Review collected by and hosted on G2.com.

Ability to tweak the platform, we can fully customize it to our needs Review collected by and hosted on G2.com.

The look is hard to focus on, difficult to view. Review collected by and hosted on G2.com.