NetSuite CRM Reviews & Product Details

NetSuite CRM Overview

What is NetSuite CRM?

NetSuite CRM software is the only cloud solution that delivers a real-time, 360-degree view of your customers. Included in the suite of NetSuite applications, NetSuite CRM provides a seamless flow of information across the entire customer life cycle—from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support.

NetSuite CRM Details
Languages Supported
Czech, Danish, German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)
Product Description

NetSuite CRM delivers powerful CRM capabilities, including Sales Force Automation (SFA), marketing automation and customer support and service, all in a single cloud solution. And unlike typical CRM solutions, NetSuite CRM includes sales performance management, order management and partner management.

How do you position yourself against your competitors?

NetSuite CRM offers a holistic view of your customers down to the smallest details. This level of visibility gives you the ability to make day-to-day decisions based on real-time data. The unified cloud suite has proven to be a robust system which delivers improved business efficiency and customer centricity. With a single source for CRM, inventory and order management data, your company can provide the kind of highly personalized customer experiences that are not possible with fragmented systems. The efficiency your organization will gain with NetSuite translates into cost savings and a real competitive advantage.


Seller Details
Seller
Oracle
Ownership
NYSE:ORCL
Company Website
Phone
+1 (650) 506-7000
Year Founded
1977
HQ Location
Redwood Shores, CA
Total Revenue (USD mm)
$39,506
Twitter
@Oracle
777,898 Twitter followers
LinkedIn® Page
www.linkedin.com
185,372 employees on LinkedIn®
Description

Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems.

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Senior Solutions Consultant
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Director Sales & NetSuite Partner Business Development
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

With NetSuite the CRM offers a complete SFA (Sales Force Automation) as you expect it. it is not as "shiny" as other CRMs but the real true benefits are:

- you always have access to all company data

accounting I congtrolling I reporting I KPIs I marketing I service I projects I items I production I sales from all channels

- NetSuite is easily and fully customisable. Therefore IF you need changes with the CRM you do not have to do any additional changes. Which you would have to using another CRM. Changes would have to be made done 1. in the CRM 2. in the API and 3. in the ERP.

That's all taking to long. Imagine the sales team needs accounting information e.g. customer has overdue invoices. You would have to ask the IT team to make these available for the sales team, customise the API, customise the CRM, test everything etc...

With NetSuite it's all just there.

- NetSuite has powerful tools e.g. a workflow engine. You can make use of this to build your own sales workflows.

- NetSuite also has partners building interesting addon called "SuiteApps" (suiteapp.com). E.g. Alterview has bulit the Kanban addon.

- NetSuite has a "bullet proof" release update process. You never have to worry about updates which is natural for public cloud solutions. but with NetSuite it is also true for all the SuiteApps you choose to use as they are undergoing a strong BFN = Built for NetSuite process which is taking care of the quality. Review collected by and hosted on G2.com.

What do you dislike?

NetSuite is constantly improving the performance of the platform. Even with data centers across the globe global internet speed is dependant on natural influencers e.g. US starts working = internet demand increases OR more home office = more internet demand

This has to be taken into account more and more and more ... Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are not sure you can purchase NetSuite CRM+ without the financial modules, test it for a while and then easily upgrade to the full suite incl. all the features aIl mentioned above. That's a good way o get familiar and be prepared for the full ERP implementation Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

So far we are using the CRM almost un-customised:

- LEADs, Opportunities, WIN/LOSS

- keep track of communication from Gmail/Outlook - add emails to NetSuite contact, customer, project, quote, opportunity and whatever you like

- individual saved searches for marketing and sales campaigns

- social media information

- subscription start / end date

We have the 360 degree overview of our clients Review collected by and hosted on G2.com.

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UM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Ability to track orders through the sales process, see how you benchmark against colleagues, set reminders and generally track your activity. Review collected by and hosted on G2.com.

What do you dislike?

Could be faster, I have no ability to see projections of sales which would be really helpful. Generally a bit clunky and not a great interface. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Benchmarking against remote colleagues has been helpful this year, being able to track productivity. Review collected by and hosted on G2.com.

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Senior Director, Research Solutions
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Reporting that is pre-populated by my management. Easy to use notes interface, once you learn the system it gets somewhat intuitive. Review collected by and hosted on G2.com.

What do you dislike?

Very difficult to create reports, you really need to have some kind of deep dive advanced training to get this part of it done. Big time learning curve. I was a life long Salesforce user and that is built for salespeople. NetSuite is built for finance and senior management. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's our office sales CRM system and handles all reporting for the back office. Integrates with all parts of our business and is a very powerful backend tool for the senior management team. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

NetSuite CRM allows our company to have visibility into and quickly manage leads, revenue forecasts, time tracking information, and much more. The most valuable features for our company are NetSuite's abilities to automate otherwise manual processes, such as creating a project when a lead has been qualified and we have received commitment from a stakeholder, as well as be integrated with additional systems, such as Tableau or PowerBI, which has helped our company visualize the information within NetSuite. Review collected by and hosted on G2.com.

What do you dislike?

NetSuite is relatively intuitive and flexible, and we receive responsive customer support from our relationship manager. However, the user interface within NetSuite could be improved. Some features can be difficult to find, and the reporting within NetSuite can be difficult to visualize. Overall, however, these are not major issues. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

NetSuite CRM is a strong CRM tool for companies of all sizes. I recommend small- to mid-sized companies to consider NetSuite CRM, as it has enabled us to, not withheld us from, scaling as we have continued to expand our business, add new features, and manage a larger amount of information. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using NetSuite CRM to manage the full lifecycle of client engagements, from lead identification through project closure. The benefits we have realized have been that we have a single tool that is generally intuitive, and is therefore understood by the entire company, and leadership is capable of obtaining a company-wide view into our pipeline, active and closed projects, time and expenses, and much more information. NetSuite serves as the single source of information for our company's data, and allows us to obtain a full view of our company's status at any given time. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

It is a significant upgrade from our previous CRM. Review collected by and hosted on G2.com.

What do you dislike?

The most: that "leads" in the conventional marketing definition do not exist; everything is an "opportunity" Review collected by and hosted on G2.com.

Recommendations to others considering the product:

NetSuite CRM seems to be more geared toward B2C, where every interaction is a potential opportunity to get money. In B2B, where we get leads that could become opportunities and have a longer sales cycle, NetSuite falls short by not having "leads" records. It goes against my education and many years of experience in Marketing and has been frustrating to get used to, though we're working around it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking lead generation by lead source.

Sorry, opportunity generation by opportunity source. Review collected by and hosted on G2.com.

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Sales Representative
Apparel & Fashion
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love the transparency of Net Suite and the ease of use. It is a very user-friendly platform. The cloud-based functionality of this tool makes it easy to work on customer orders from anywhere in the world. I highly recommend to anyone that they include this product when vetting out new ERP or CRM software. You will be very happy with this tool! Review collected by and hosted on G2.com.

What do you dislike?

It has great ease of use, which also means it's easy to change information that impacts a larger group. Be very careful about making any changes in this tool.

It is unfortunate that we are no longer able to sync Outlook with Net Suite, we would love to have that back someday. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely consider Net Suite for the future of your business, especially when trying to implement interdepartmental transparency with customer records an orders. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Transparency is far better between departments now. We no longer have confusion about what has been communicated within the organization and outside the organization. Review collected by and hosted on G2.com.

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UT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ease of use. I've been using Netsuite for over 10 years now. Review collected by and hosted on G2.com.

What do you dislike?

Because Netsuite is cloud based. I type fast and enter my information quickly so sometimes i have to wait for the transaction to save before moving forward. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Netsuite is easy to use and navigate to find the right area to enter your information. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Able to save contact information, notes about the call with customer, even what he has purchased in the past. Review collected by and hosted on G2.com.

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Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What I liked best about Netsuite is the tasks and follow up management. It is very easy to use and allows you to be very thorough with your follow up to prospects and clients. This helps so much with the sales cycle and keeps track of every stage. Review collected by and hosted on G2.com.

What do you dislike?

I mainly didn't like switching CRMs. So I switched from a different CRM to Netsuite and the learning curve was a little difficult for me because it is a quite different layout and set up than most but once I figured out how to use it properly and got used to the differences, I began to really enjoy it a lot. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

You solve a lot of different problems with NetSuite including time management, following up on clients and prospects, being able to see where your deals are in the pipeline. It is a great way to see where your colleagues are at with a deal as well as managers. If a manager wants to follow up on your pipeline, they can easily see each task, call, email associated with the account. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Netsuite is great for small businesses with not a large clientele and not an overly extensive product offering. It can provide convenient records for your leads and customers as well as the products you offer. It also has the ability to run reports showing you detailed trends for your sales over time. Review collected by and hosted on G2.com.

What do you dislike?

There are so many things to dislike about Netsuite. Starting with the fact that it constantly will crash or freeze up sales orders on you. Netsuite can only handle about 60 promo scripts at a time so if your company has a large product offering with multiple promotions, discounts, or incentive programs for sales teams it can be a nightmare to use. The minute too many scripts are running Netsuite retreats back into the days of the early internet where up is down and down is up. Not allowing you to save sales orders, constant freezing, crashing or taking forever to save / update a sales order (not due to internet speed - due to how slow Netsuite is). Netsuite single handedly lost my previous company money by simply not working some days and not allowing our sales teams to save orders. Or even better yet having an hour conversation with a customer, building up their sales order only for it to crash and erase the whole order. That happened to our reps multiple times a day. It boggles my mind how awful Netsuite was when it came to managing our leads and sales and yet we continued to use it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Seriously go with another CRM program. Netsuite is not convenient for companies that have a large clientele base, extensive product selection or any company that offers promotions on an ongoing/regular basis. It will crash on you, erase your sales orders, frustrate your sales staff and make them want to cry/quit. We lost members of our sales team due to the extreme incompetence of Netsuite. Building a sales order on the phone with a client for hours only for it to erase entirely would destroy anyone's motivation and desires. Apparently I cannot rate Netsuite a 0 so I'm being forced to rate them a 1. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems to solve with Netsuite include recording leads and sales. Though good luck with Netsuite actually helping you achieve any of that when it crashes and freezes constantly. Benefits are honestly so slim. You expect any basic CRM to provide report and analytic capabilities and even though Netsuite does that it is limited in the type of reports it runs so you may have to run multiple types of different reports and then spend hours combining them outside netsuite because its incapable of looking at two different things at once (example lead history and specific product sales) Review collected by and hosted on G2.com.

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Account Manager
Translation and Localization
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

NetSuite is entirely adjustable with point and snap mechanization, just as further developed alternatives like SuiteScript, so in the event that you do be able to compose contents, there's so much you can do to make NetSuite bolster your procedures. Review collected by and hosted on G2.com.

What do you dislike?

There are points of confinement to the level to which it's scale-capable. We have had issues getting it to apply to every one of our conditions. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ensure you have somebody who comprehends what they're doing disclosing the means to you. In the event that you need to make sense of only it is befuddling. Having an individual who realized the procedures made learning the means a ton simpler Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used to have our database situated in a server that we needed to keep up, since we've exchanged over to NetSuite, it's all in the cloud, anybody with web get to and a record can get to the database. It's facilitated our overhead. Review collected by and hosted on G2.com.

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Customer Experience Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I think it would be efficient, IF it worked. And it isn't working for us. Review collected by and hosted on G2.com.

What do you dislike?

A lot of issues on the backend. It has not been easy integrating this software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure your processes are as clean as possible before integrating NS and switching over. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Duplicate and triple orders being sent out. Refunds not processing.

I have not noticed any benefits yet. Review collected by and hosted on G2.com.

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Founder, Editor-in-Chief
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What I like about Netsuite is that once you understand how it works, it’s easy to manipulate to get certain reports you need and to search for them. Review collected by and hosted on G2.com.

What do you dislike?

What I dislike is that it isn’t as user intuitive as other programs. For new users and new hires, it does take a year of daily use before you fully understand where things are and how to customize it to your needs because of how intricate it is. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Netsuite solved my company’s need to have several different programs throughout the company to hold information—now we have one place that holds all information for our books, publishing schedule, sales and finance information, marketing and PR reviews, etc. It’s great to have a cloud-based system and we do greatly enjoy having 1 place that holds everything! Review collected by and hosted on G2.com.

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mr
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

You don't have to transform anything about your business to make Netsuite applicable and profitable. Netsuite will adjust to your precise necessities by enabling you to make new pages, new structures, new fields and tabs, new work processes, seeks and reports, etc Review collected by and hosted on G2.com.

What do you dislike?

It is costly for any little or medium estimated business, be that as it may, this has demonstrated an extremely ground-breaking helper to guarantee all parts of the item are put to use in all business capacities. We constantly look at where we can begin to utilize Netsuite in new territories so as to improve that ROI. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Grow enough in-house skill and comprehension to have the option to make work processes and redid pages and structures. It will change your business and your business will develop through better utilization of innovation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Lead age and prospect pipelines, buy orders, stock control and delivering coordinations, Supplier the executives, Payroll (with the unbounded cloud add-on), Financial reports, charging and client A/R, showcasing efforts, Suite trade and online structures, Support Cases. Review collected by and hosted on G2.com.

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Account Strategist/Media Operations Specialist
Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

i like that I can easily change and adjust entries. I use Netsuite all day long, and revisions are always necessary. Review collected by and hosted on G2.com.

What do you dislike?

I don't like that I must refresh in order to see newly added or closed/invoiced lines. The system is also very slow. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Works well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can easily track billed and invoices clients Review collected by and hosted on G2.com.

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UT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The fact that reports, fields, and options can be fine tuned and customized for your product, service, etc Review collected by and hosted on G2.com.

What do you dislike?

Everything else. It's slow, it's the opposite of intuitive, everything that you know the program is capable of (ie salesforce) it doesn't deliver on.

You can't even search your contacts/leads by most recently contacted. Ugh. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Run. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I would have a really hard time putting down a legitimate problem I solved with Netsuite. I made my wallet about 130k lighter. Is that a benefit?

Review collected by and hosted on G2.com.

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Acct. Exec./Sales/Project Managerment
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

the more you add into NetSuite...the better it gets.... Review collected by and hosted on G2.com.

What do you dislike?

this is great for a Nuts & Bolts company, but for a custom house, it is pretty tough to get it to where your satisfied with the quotes that will output... Review collected by and hosted on G2.com.

Recommendations to others considering the product:

it is a good crm to use...the more you enter into it, the smarter it gets.... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

again...the more you put into it, the better it gets.... Review collected by and hosted on G2.com.

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US
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The interface of the CRM and ability to customize the front end and also reporting options. Can automate the reports and receive them via email daily or weekly Review collected by and hosted on G2.com.

What do you dislike?

Cost, maintenance and the support - It wasnt the best compared to other companies atleast in 2016/17 when i used it Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I loved the option of communicating with teams and escalating issues by tagging them Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Data management of customers and useful in processing request on behalf of customers and communicate with internal teams in solving issues related to customers and business Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Netsuite allows us to track, manage and value contacts and businesses who choose our services. Review collected by and hosted on G2.com.

What do you dislike?

I wish that the interface was more user-friendly and had less kinks. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Database management and segmentation based on niche attributes make pulling lists for marketing easier. Review collected by and hosted on G2.com.

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US
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Ease of use in comparison to other CRMs used Review collected by and hosted on G2.com.

What do you dislike?

Certain elements such as shipped orders only update once daily Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy to track sales information and create pivot tables to track customers needs and wants Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that you can tailor the CRM to suite your needs. Its an ongoing work in progress to improve results. Review collected by and hosted on G2.com.

What do you dislike?

My opinion on this comes from the user level, and because I'm not an admin I can't really say that dislike anything because from the non-admin level I am not fully exposed to the capabilities. I dislike not having a report on accounts that have not been updated by another sales rep. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We easily submit requests and suggest changes to our Netsuite CRM point person and they seem to resolve any problems and make changes. Review collected by and hosted on G2.com.

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GN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the ease of creating reports and amassing data from different sources Review collected by and hosted on G2.com.

What do you dislike?

sometimes it gets a little bogged down and freezes, but tha'ts with all CRM applications really Review collected by and hosted on G2.com.

Recommendations to others considering the product:

look at everything. you will find something you like! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

it allows me to have access to alot of different data for one subject in one place. I like how I am able to send an email with an attachment out of the application. tha'ts huge! Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Netsuite seems to have a host of options between CRM and ERP. It works fairly seamlessly for our sales and accounting teams simultaneously. It has a wide variety of functionality and allows for our customer records to be quite detailed. It's extremely convenient that Netsuite is in the cloud- this makes access much easier from any location. They also have an app that you can use for Expense Reporting and other simple activities.

Netsuite is user-friendly. The UI could be improved, but one is able to find what they need within a short time frame. Given the categories, you can quickly locate the information. This is a great tool to reduce the time spent searching for information. Review collected by and hosted on G2.com.

What do you dislike?

Netsuite is incredibly clunky. It seems like it could be faster, smoother, and more efficient all around. It does not integrate natively with other software like other CRMs- we have had several occasions where our marketing automation tool cannot accurately pull data or is unable to pull data altogether, from Netsuite. This is not an issue for SalesForce or Sugar CRM. I also experience an unusual amount of time-out errors from Netsuite, and I have ruled this out as a WiFi or internet connectivity issue. This has happened to me while hard-wired, on WiFi, and across a variety of servers. Dashboards within NetSuite often have to be reloaded time and time again in order to see the correct information. Dashboards could be much more customizable, in my opinion.

Additionally, we have a difficult time generating the type of ROI reports that we need or would like to have for business purposes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider what other tools may be used in conjunction with NetSuite CRM. Do your research to confirm that the programs will be compatible and that the information between NetSuite and other platforms can accurately communicate. I would also consider the time it takes to implement a CRM as complicated as Netsuite. There are other, more user-friendly systems available. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Netsuite provides an in-depth database for our customers, prospects, and leads. It allows us to develop detailed records of all interactions, and within certain applications, records these interactions automatically. Additionally, it is efficient that Netsuite provides CRM and ERP services within one platform, so I can submit expense reports and time logs while also browsing contact pages. Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Ability to tweak the platform, we can fully customize it to our needs Review collected by and hosted on G2.com.

What do you dislike?

The look is hard to focus on, difficult to view. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This helps us track our client relations and manage our sales teams. Review collected by and hosted on G2.com.

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