The Top 20 Easiest To Use CRM Software
See the top CRM Software products based on usability ratings. A product’s usability score is
calculated by a
proprietary algorithm
that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well
the product meets business requirements, among other ratings. Compare products according to their usability
scores to streamline the buying process and quickly identify the best products based on real user experiences.
The Top 20 Easiest To Use CRM Software
Overall Usability Score
9.5
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.7
Ease of Use
Average: 9.3
9.8
Meets Requirements
Average: 9.1
9.4
Customer Segment Breakdown
Small Business
89%
Mid Market
8%
Enterprise
3%
Overall Usability Score
9.4
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.6
Ease of Use
Average: 9.3
9.6
Meets Requirements
Average: 9.1
9.6
Customer Segment Breakdown
Small Business
78%
Mid Market
22%
Overall Usability Score
9.3
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.4
Ease of Use
Average: 9.3
9.4
Meets Requirements
Average: 9.1
9.0
Customer Segment Breakdown
Small Business
93%
Mid Market
7%
Enterprise
0%
Overall Usability Score
9.3
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.6
Ease of Use
Average: 9.3
9.5
Meets Requirements
Average: 9.1
9.1
Customer Segment Breakdown
Small Business
87%
Mid Market
12%
Enterprise
2%
Overall Usability Score
9.3
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.1
Ease of Use
Average: 9.3
9.3
Meets Requirements
Average: 9.1
9.2
Customer Segment Breakdown
Small Business
80%
Mid Market
20%
Enterprise
1%
Overall Usability Score
9.1
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.3
Ease of Use
Average: 9.3
9.4
Meets Requirements
Average: 9.1
9.1
Customer Segment Breakdown
Small Business
53%
Mid Market
46%
Enterprise
1%
Overall Usability Score
9.1
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.3
Ease of Use
Average: 9.3
8.9
Meets Requirements
Average: 9.1
9.4
Customer Segment Breakdown
Small Business
70%
Mid Market
29%
Enterprise
2%
Overall Usability Score
9.0
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.9
Ease of Use
Average: 9.3
9.8
Meets Requirements
Average: 9.1
9.6
Customer Segment Breakdown
Small Business
48%
Mid Market
45%
Enterprise
7%
Overall Usability Score
9.0
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.5
Ease of Use
Average: 9.3
9.1
Meets Requirements
Average: 9.1
8.9
Customer Segment Breakdown
Small Business
95%
Mid Market
5%
Enterprise
0%
Overall Usability Score
9.0
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.3
Ease of Use
Average: 9.3
9.0
Meets Requirements
Average: 9.1
8.8
Customer Segment Breakdown
Small Business
84%
Mid Market
13%
Enterprise
3%
Overall Usability Score
9.0
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.3
Ease of Use
Average: 9.3
9.7
Meets Requirements
Average: 9.1
9.0
Customer Segment Breakdown
Small Business
100%
Overall Usability Score
9.0
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.1
Ease of Use
Average: 9.3
9.1
Meets Requirements
Average: 9.1
9.2
Customer Segment Breakdown
Small Business
66%
Mid Market
24%
Enterprise
10%
Overall Usability Score
8.9
Usability Score Breakdown
Ease of Admin
Average: 9.3
8.7
Ease of Use
Average: 9.3
8.7
Meets Requirements
Average: 9.1
8.7
Customer Segment Breakdown
Small Business
98%
Mid Market
2%
Overall Usability Score
8.9
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.9
Ease of Use
Average: 9.3
9.7
Meets Requirements
Average: 9.1
9.9
Customer Segment Breakdown
Small Business
87%
Mid Market
13%
Overall Usability Score
8.9
Usability Score Breakdown
Ease of Admin
Average: 9.3
8.8
Ease of Use
Average: 9.3
8.8
Meets Requirements
Average: 9.1
8.5
Customer Segment Breakdown
Small Business
7%
Mid Market
70%
Enterprise
23%
Overall Usability Score
8.9
Usability Score Breakdown
Ease of Admin
Average: 9.3
8.9
Ease of Use
Average: 9.3
9.0
Meets Requirements
Average: 9.1
8.4
Customer Segment Breakdown
Small Business
97%
Mid Market
3%
Enterprise
0%
Overall Usability Score
8.9
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.3
Ease of Use
Average: 9.3
9.5
Meets Requirements
Average: 9.1
9.3
Customer Segment Breakdown
Small Business
72%
Mid Market
17%
Enterprise
11%
Overall Usability Score
8.8
Usability Score Breakdown
Ease of Admin
Average: 9.3
8.8
Ease of Use
Average: 9.3
8.7
Meets Requirements
Average: 9.1
8.7
Customer Segment Breakdown
Small Business
75%
Mid Market
22%
Enterprise
3%
Overall Usability Score
8.8
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.0
Ease of Use
Average: 9.3
9.5
Meets Requirements
Average: 9.1
9.4
Customer Segment Breakdown
Small Business
80%
Mid Market
15%
Enterprise
4%
Overall Usability Score
8.8
Usability Score Breakdown
Ease of Admin
Average: 9.3
9.6
Ease of Use
Average: 9.3
9.8
Meets Requirements
Average: 9.1
9.2
Customer Segment Breakdown
Small Business
100%