The Top 20 Easiest To Use CRM Software

See the top CRM Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Less Annoying CRM

9.6

Overall Usability Score

9.6

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.7

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

89%

Mid Market

Enterprise

Salestarget.ai

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.7

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

75%

Mid Market

25%

Capsule CRM

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.3

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

93%

Mid Market

Enterprise

OnePageCRM

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.5

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

86%

Mid Market

12%

Enterprise

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.0

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

79%

Mid Market

20%

Enterprise

Kylas Sales CRM

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.2

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

53%

Mid Market

46%

Enterprise

EngageBay

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.2

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

69%

Mid Market

30%

Enterprise

Instantly

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.5

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

95%

Mid Market

Enterprise

Axonaut

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.3

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

100%

#10

Scoro

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.1

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

66%

Mid Market

23%

Enterprise

10%

#11

Mekari Qontak

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.9

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

42%

Mid Market

50%

Enterprise

#12

Brevo Marketing Platform

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.2

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

84%

Mid Market

12%

Enterprise

#13

HoneyBook

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.4

8.8

Ease of Use

Average: 9.4

8.7

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

98%

Mid Market

#14

folk

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.4

8.8

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.2

8.5

Customer Segment Breakdown

Small Business

97%

Mid Market

Enterprise

#15

SoftSync AI

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.6

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

82%

Mid Market

18%

#16

Ohanafy

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.9

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

87%

Mid Market

13%

#17

Salesmate

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.0

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

81%

Mid Market

15%

Enterprise

#18

Pipedrive

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.4

8.7

Ease of Use

Average: 9.4

8.6

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

75%

Mid Market

22%

Enterprise

#19

Knack

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.7

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

58%

Mid Market

31%

Enterprise

11%

#20

HappSales

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.4

10.0

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

63%

Mid Market

35%

Enterprise