What I like best about HighLevel is that it brings CRM, lead management, marketing automation, appointment scheduling, and customer follow-ups together on one platform. This makes it much easier to manage the entire customer journey without constantly switching between different tools. Its automation features are particularly useful because they save time, improve consistency, and help ensure that no lead is missed. Review collected by and hosted on G2.com.

What I dislike most about HighLevel is that the platform can feel overwhelming at first. Since it offers so many features, the interface is not always intuitive, and setting up workflows and automations can take time. A simpler onboarding process, clearer navigation, and more beginner-friendly guidance would make the experience smoother. Review collected by and hosted on G2.com.

I like that it’s such a complete piece of software. I can manage my clients’ accounts, landing pages, workflows, lead follow-up, phone numbers and calls, and more all in one place. My clients love it, and it makes it easy for me to keep everything organized. Review collected by and hosted on G2.com.

I don’t like how slow the learning curve is. It’s difficult and time-consuming to get the hang of the platform. The platform’s own courses and tutorials aren’t enough on their own, and it still takes a lot of time spent using the platform to really learn it. Review collected by and hosted on G2.com.

The best part about HighLevel is how easy it is to use. There’s very little learning curve to get started, so you can jump in quickly. I also love that pretty much everything you need to do for your business can be handled inside HighLevel, which is impressive, especially at such a low cost. Review collected by and hosted on G2.com.

When updates or changes are made within HighLevel, we sometimes see a few issues crop up. However, they’re usually fixed very quickly. Review collected by and hosted on G2.com.

My onboarding process with HighLevel has been fantastic so far. As a small business owner, adopting a new CRM can feel overwhelming, but Manish made the process much easier and helped me understand how the platform can grow with my business.

He was patient, knowledgeable, and took the time to answer all of my questions without making me feel rushed. His support gave me confidence that I was making the right decision for my business.

I'm especially excited about the potential for automation, appointment reminders, marketing, and customer management all in one place.

Thank you, Manish, for making the onboarding experience such a positive one! Review collected by and hosted on G2.com.

As a new user, I haven't experienced any significant downsides yet. My first impression is that the platform offers a lot of functionality, which can feel overwhelming initially, but the onboarding support has made the setup process much easier. Review collected by and hosted on G2.com.

We were able to automate and use AI to help answer some of the calls that we were missing. Review collected by and hosted on G2.com.

Honestly, I don't like anything about HighLevel. It's an utter failure for us. It was supposed to solve our posting issues and help us keep up with the CRM and integrations, but it has not performed like it should. We've had problems with it for over thirty to forty-five days, with no phones connecting and no calls going in or out. We had a coding issue (ticket 5786596) where the calls disconnect and none of them come through. We're a home services business, and when customers can't reach us, we lose business. Thirty days of that has been devastating, costing us revenue and damaging customer trust and our reputation. The customer service is really bad. Technical doesn't get back to you. It's been trouble ticket after trouble ticket with no resolution, no accountability, and no ownership. We finally got it escalated on a Friday to some department, but we don't even know its name, and they don't work weekends. Our business runs after hours and on weekends, so you can't support companies if you only work Monday through Friday, nine to five. Nobody even looked at our issue for probably more than sixty hours. When you call in, they literally tell you they can't help unless it's something simple like a lost password. After that initial call, you don't get to speak to anybody. You can't reach whatever department has the ticket, and there's no person to talk to. They just tell you to check your email, which is a very generic, unhelpful response. The lack of transparency and communication is deeply concerning, you can't even tell where you are in the pipeline. The product itself is very complicated, it doesn't do a good job, it's glitchy, and the app is a failure. The integration was a mess from day one. On top of all that, they make it impossible to review them as a company, you can't review them on Google, LinkedIn, or any social media platform, which feels like it's by design and breeds distrust. It's done more damage than good, and I would never recommend them. Review collected by and hosted on G2.com.

A feature rich but easy to learn CRM with 24/7 live help over zoom. Really good value for money and amazing AI for both both bot AI and voice AI to handle calls and inquiries. Review collected by and hosted on G2.com.

There is so much in it that it can feel a bit overwhelming at times. Review collected by and hosted on G2.com.

I like that HighLevel gives me the opportunity to be an entrepreneur at a very low startup cost. It’s a full CRM and marketing suite that performs better than some more expensive tools I’ve used. I appreciate its affordability, flexibility, ease of use in most cases, and how feature-rich it is. I use the web page and landing page builder a lot because it’s easy to spin up pages with the integrated AI tools and external tools. I also use the CRM, messaging, and calls features. It’s a do-it-all, all-in-one platform, and the setup was very easy, intuitive, simple, and straightforward. Review collected by and hosted on G2.com.

I think the email builder could be a little more intuitive. I could do without the quiz builder and education, or they could have a better, more competitive version like Kajabi or LearnDash. I understand you get what you pay for, though, and I’m not much of a complainer about what could be improved. Review collected by and hosted on G2.com.

Everyone I had worked with LOVED what they do. I had an amazing experience with Maritiza Aguilera not only was she very knowledgeable on the product but she has fantastic customer facing skills. where i come from we have a company Wegmans grocery stores and it reminded me of this company. Outstanding Customer service on all levels. Review collected by and hosted on G2.com.

I did have one person who I spoke to that told me High level did not have an option for prospecting so I was at first thinking about going to another company Apollo.io which has this feature. However Mari advised me GHL has this feature and gave me the information needed to stay with my decision to sign up for GHL today. Review collected by and hosted on G2.com.

I use HighLevel to manage my clients’ leads. I can use multiple phone numbers to send text messages easily and cheaply, and create automations in a simple interface. I can integrate Meta so leads come in without me having to worry about it, and use workflows to cut out a lot of the time-consuming tasks in my day as a marketer. HighLevel is easy to use and fast, the automations are easy to create, and I like having a desktop app for Mac. Setup was very easy, and the onboarding and support were really good. Review collected by and hosted on G2.com.

I find that the costs for phone numbers, texting, and calling can rack up if I’m not careful. Review collected by and hosted on G2.com.

I like that HighLevel brings many marketing tools together in one place. It helps me manage leads, automate tasks, and save time. I find the CRM, sales funnels, and automated follow-ups most valuable because they help me manage leads, save time, and turn prospects into customers. Review collected by and hosted on G2.com.

Some features can be difficult for beginners to understand, particularly workflow automation and integrations. HighLevel could improve with a simpler interface and provide more step-by-step tutorials. Short video tutorials would also make the platform easier to use. Review collected by and hosted on G2.com.