--- title: HighLevel Reviews meta_title: 'HighLevel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 648 reviews by the users' company size, role or industry to find out how HighLevel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 648 scale: '5' date_modified: '2026-07-23' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # HighLevel Reviews **Vendor:** HighLevel **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 648 ## About HighLevel HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! ## HighLevel Pros & Cons **What users like:** - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. (155 reviews) - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. (138 reviews) - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. (135 reviews) - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. (125 reviews) - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. (122 reviews) - Ease of Use (110 reviews) - Automation Features (102 reviews) - Business Growth (98 reviews) - Centralized Management (94 reviews) - Integrations (88 reviews) **What users dislike:** - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. (140 reviews) - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. (91 reviews) - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. (89 reviews) - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. (56 reviews) - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. (52 reviews) - Difficult Learning (47 reviews) - Limited Features (45 reviews) - Overwhelming Experience (45 reviews) - Not User-Friendly (42 reviews) - Bugs (33 reviews) ## HighLevel Reviews ### 1. Awesome tool, changed my damn life **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** I cant say one feature. Everything ! Its just amazin, transformed my business **What do you dislike about HighLevel?** The invoicing tool. Its just not enough, especially bc it comes in a certain format that i cannot edit. i need A4 format capabilities **What problems is HighLevel solving and how is that benefiting you?** Automating stuff thats done manually **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that GHL is an awesome tool for your business. We’re committed to continuously improving your experience with HighLevel! ### 2. Best value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** I have seen other applications and this one shines above the rest. Versatility and Customer support. Best value too. **What do you dislike about HighLevel?** Haven't run into any issues that support or GHL community couldn't help with. **What problems is HighLevel solving and how is that benefiting you?** AI - always improving. Game changer for my clients. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that best value. We’re committed to continuously improving your experience with HighLevel! ### 3. Great product but too difficult to navigate for laymen. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** All the tools in one place in one platform. **What do you dislike about HighLevel?** It's far to time consuming to make things work. I don't want to have to call and pay an expert to use software I'm already paying for. **What problems is HighLevel solving and how is that benefiting you?** crm, websites, email campaigns, texting **Official Response from Andrew Madruga:** > Thanks for your feedback! We’re glad you appreciate having all the tools in one platform. We understand that the learning curve can be challenging, and we're continuously working on making the experience more intuitive. We would love to connect whether its to provide you with more resources, or general guidance when it comes to your particular situation. My email is andrew@gohighlevel.com. ### 4. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about HighLevel?** i love it get a quality platform to keep my business moving forward. **What do you dislike about HighLevel?** it helps market your business and keep up with your clients all in one system. **What problems is HighLevel solving and how is that benefiting you?** marketing to my customers and keep it up to date **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that great product. We’re committed to continuously improving your experience with HighLevel! ### 5. Best Software there is for biz owners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about HighLevel?** Pipeline feature paired with text automations **What do you dislike about HighLevel?** Being in Australia it's annoying to convert from USD to AUD as well as the international transaction fees are painful. **What problems is HighLevel solving and how is that benefiting you?** It helps manage all clients and is very helpful with time management, **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that best software there is for biz owners. We’re committed to continuously improving your experience with HighLevel! ### 6. Can't believe this exists **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about HighLevel?** Everything, especially how many a person can do with it. **What do you dislike about HighLevel?** Just how popular it is. It is so popular that it is a little hard nowadays to white label and sell it. **What problems is HighLevel solving and how is that benefiting you?** Helping me build up my own business **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that automate to save time and provide a higher level of consistency. We’re committed to continuously improving your experience with HighLevel! ### 7. Why are you even using another CRM? **Rating:** 5.0/5.0 stars **Reviewed by:** Alvaro H. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about HighLevel?** It's a complete tool and has the best support team **What do you dislike about HighLevel?** Sometimes the support team takes a while to start the conversation with you **What problems is HighLevel solving and how is that benefiting you?** It's allowing me to automate different strategies and have a better control over my team **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that why are you even using another crm?. We’re committed to continuously improving your experience with HighLevel! ### 8. Incredible platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about HighLevel?** It takes time, you need to dive dep into it (YouTube videos etc.) but this is really the only platform you should use. **What do you dislike about HighLevel?** It can have a high and steep learning curve **What problems is HighLevel solving and how is that benefiting you?** Getting the leads into one place for clients **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that incredible platform. We’re committed to continuously improving your experience with HighLevel! ### 9. Great platform for any business serious about improving lead management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about HighLevel?** 1. All in one platform for the SMB market. 2. Flat-rate unlimited sub-account pricing 3. Innovation and great community **What do you dislike about HighLevel?** Steep learning curve and could use some UI/UX improvement **What problems is HighLevel solving and how is that benefiting you?** AI Voice to help SMBs answer calls, lead management **Official Response from Jonathan Evans:** > Thank you for your honest review, there! We’re glad you see the value in HighLevel, and we acknowledge that great platform for any business serious about improving lead management. If there’s anything we can do to enhance your experience, let us know! ### 10. best for small and med business compared to other crms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** April 11, 2025 **What do you like best about HighLevel?** appt setting, followup and mailbox power integration **What do you dislike about HighLevel?** Need programmer help to keep full control, not go through agency **What problems is HighLevel solving and how is that benefiting you?** communication **Official Response from Jonathan Evans:** > Thank you for sharing your feedback! We're glad to hear that HighLevel is helping streamline your communication and providing valuable features like appointment setting, follow-ups, and Mailbox Power integration. We understand the desire for more control, and we’re continuously working to make our platform even more user-friendly, so you don't need to rely on additional programming or an agency. Your insights are valuable, and we appreciate your continued support as we grow! ### 11. HighLevel: Admin Life-Saver **Rating:** 5.0/5.0 stars **Reviewed by:** rogelyn t. | Coordinator at The CMO Network & Content Marketing Virtual Summit, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2024 **What do you like best about HighLevel?** HighLevel isn't just a tool, it's a productivity party! It's helped me ditch the juggling act and transformed my admin life into a well-oiled machine. Now I have more time to focus on what matters most – crushing tasks and supporting my team. Highly recommend, fellow admins! This is one admin tool worth celebrating (with a virtual high five, of course). **What do you dislike about HighLevel?** Based on my experience none. Multiple platforms? Gone! HighLevel integrates everything – emails, social media, pipelines, you name it – under one roof. It's like a one-stop shop for admin tasks, keeping everything organized and accessible. **What problems is HighLevel solving and how is that benefiting you?** Basically, HighLevel makes me a social media and email superhero for all 3 companies! Increased efficiency, reduced errors, happy clients - it's a win-win. Highly recommend to any admin facing similar battles! ### 12. Great performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2025 **What do you like best about HighLevel?** I like the speed and overall performance of the platform **What do you dislike about HighLevel?** I cannot perform some functions with my user, despite being the owner of the agency, I must do it with another agency administrator user (because, strangely enough, I have restrictions as the owner) **What problems is HighLevel solving and how is that benefiting you?** High Level has solved many of the needs I had and this has prevented me from having to hire different external (independent) platforms, which I have to manage separately. **Official Response from Jonathan Evans:** > Thank you for sharing your experience, Anonymous! We appreciate your feedback and will continue striving to improve HighLevel. ### 13. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** April 01, 2025 **What do you like best about HighLevel?** easy to use website builder and sales funnels **What do you dislike about HighLevel?** getting approved to use the phone number for marketing **What problems is HighLevel solving and how is that benefiting you?** offer fast turnaround on website creation **Official Response from Jonathan Evans:** > Thank you for sharing your feedback on G2! We're thrilled to hear that you find our website builder and sales funnels easy to use — making it simple for you to create fast, professional websites and marketing campaigns is exactly what we aim for. We also appreciate you pointing out the challenges you've faced with A2P number approval for marketing. We understand how important it is to have seamless access to phone number functionalities, and we’re continuously working to improve this process. If you're encountering specific issues, please don't hesitate to reach out to our support team, and we'd be happy to assist you further. Thanks again for your insights! We’re grateful for your support and will keep working to ensure HighLevel helps you grow your business effectively. ### 14. Great tools that cost less than them all combined **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment **Reviewed Date:** March 30, 2025 **What do you like best about HighLevel?** Great tools that cost less than them all combined **What do you dislike about HighLevel?** Nothing yet because it does what I need it to do. **What problems is HighLevel solving and how is that benefiting you?** contact and email management **Official Response from Jonathan Evans:** > Thank you for your awesome feedback! We’re thrilled to hear that you’re finding value in the tools HighLevel offers, especially at a cost-effective price. It’s great to know that it’s meeting your needs and providing the solutions you’re looking for. If there’s anything else we can do to enhance your experience, don’t hesitate to let us know. We’re here to help! Thanks again for choosing HighLevel! ### 15. Best Software and Company I have ever worked with. **Rating:** 5.0/5.0 stars **Reviewed by:** Garret G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2025 **What do you like best about HighLevel?** Genuinely trying to build a product for my business. **What do you dislike about HighLevel?** They develop so fast it is hard to keep up. **What problems is HighLevel solving and how is that benefiting you?** All in one marketing tools. **Official Response from Jonathan Evans:** > Thank you for your feedback! We’re thrilled to hear that you feel HighLevel is genuinely helping to build a product that supports your business needs. We understand that our rapid development can sometimes be challenging to keep up with, but we’re committed to continuously improving and providing valuable tools for your marketing efforts. We appreciate your understanding and feedback, and we’ll continue to work on refining the experience to make it even easier for you to stay ahead with our all-in-one marketing solutions. Thanks for being part of the HighLevel community! ### 16. Not bad at all **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about HighLevel?** If I don't understand something, there is always the chat to help **What do you dislike about HighLevel?** nothing really. If anything its that I'm still learning **What problems is HighLevel solving and how is that benefiting you?** Everything being in one place and will be easy to streamline my business eventually **Official Response from Jonathan Evans:** > Thank you for your honest review, there! We’re glad you see the value in HighLevel, and we acknowledge that not bad at all. If there’s anything we can do to enhance your experience, let us know! ### 17. Stellar Service Review for Paul!!!!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabrielle E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about HighLevel?** I am thrilled to share my extraordinary experience with Paul, whose exceptional service went above and beyond to resolve my email issue. From the moment I reached out for assistance, Paul demonstrated unparalleled dedication and an unwavering positive attitude that truly set him apart. His commitment to resolving my email problem was nothing short of remarkable. He didn't just address the surface-level issues; he dived deep into the root cause, meticulously analyzing every detail to ensure a thorough solution. His perseverance was evident as he navigated through complex technical challenges, never once showing signs of frustration or impatience. Paul's extensive knowledge and expertise were apparent throughout the entire process. He displayed an impressive understanding of the intricate workings of email systems, effortlessly identifying potential pitfalls and implementing effective solutions. His ability to communicate complex technical concepts in a clear and understandable manner was incredibly reassuring, making the entire experience smooth and stress-free. One of the most striking aspects of Paul's service was his consistently positive attitude. Despite the numerous hurdles and time-consuming efforts required to fix the issue, he remained upbeat and encouraging. His friendly demeanor and genuine willingness to help created a comfortable and supportive environment, turning a potentially frustrating situation into a pleasant and productive experience. What truly sets Paul apart is his willingness to go the extra mile. He didn't just stop at fixing the immediate problem; he took the initiative to ensure that my email system was optimized for future performance. Paul provided valuable tips and recommendations to prevent similar issues from arising, demonstrating his dedication to long-term customer satisfaction. In an era where quality customer service can be hard to come by, Paul stands out as a shining example of what exceptional service should be. His patience, professionalism, and relentless dedication are a testament to his commitment to excellence. Paul not only resolved my email issue but also left a lasting impression of what outstanding customer service truly entails. I cannot express enough gratitude for the incredible support Paul provided. His tireless efforts, expert knowledge, and positive attitude turned a challenging situation into a seamless and enjoyable experience. If you ever find yourself in need of assistance, I wholeheartedly recommend seeking Paul's expertise. He is a true asset and a beacon of exceptional customer service. Thank you, Paul, for your outstanding dedication and for setting the bar so high. You have earned my highest praise and deepest appreciation. **What do you dislike about HighLevel?** Tech support is a little rough due to culture differences in different support reps **What problems is HighLevel solving and how is that benefiting you?** Business that I can run from home **Official Response from Chase Buckner:** > Thanks so much for the great review Gabrielle! Glad to hear Paul did such a great job assisting you. I'll be sure to pass your comments on to Paul, which will for sure make his day! ### 18. It's a one stop shop **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching **Reviewed Date:** May 13, 2025 **What do you like best about HighLevel?** I love the Automations it has and how I can get all the services in one place. **What do you dislike about HighLevel?** Too many persons reselling can sometimes confuse you and the services you are looking for. **What problems is HighLevel solving and how is that benefiting you?** Sites and funnels along with calendar booking **Official Response from Jonathan Evans:** > Thank you for the great feedback! We're glad to hear you're enjoying the power of our automations and the convenience of having all your tools in one place — that's exactly what HighLevel is designed for. We also appreciate your comment about reseller confusion. We understand how important clarity is when navigating services, and we're continuously working to improve transparency and support resources to help users connect directly with the tools and guidance they need. It's great to know that HighLevel is helping you build funnels, manage sites, and streamline calendar bookings. We’re excited to keep supporting your growth! ### 19. Impressed by product, solutions and with your KickOff **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew L. | VP Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about HighLevel?** The ability to customize and set up subaccounts easily and quickly. The ability to turn on or off applications for each client is amazing. **What do you dislike about HighLevel?** I'm just trying it now, but it looks amazing so far. I'll have to update once we really get into it. **What problems is HighLevel solving and how is that benefiting you?** User Interface to our clients for our SMS and Customer Engagement solutions **Official Response from Jonathan Evans:** > Thank you for the fantastic feedback — we’re so glad to hear you’re impressed with HighLevel so far! It’s great that the ability to quickly customize subaccounts and control app access is already making an impact for you. That flexibility is core to helping agencies scale efficiently, and we’re excited it’s working well in your setup. We appreciate you highlighting the onboarding experience too — our KickOff team is dedicated to making your start as smooth and empowering as possible. As you dive deeper into the platform, we’d love to hear how it continues to support your SMS and customer engagement solutions. Don’t hesitate to reach out if we can assist along the way! — The HighLevel Team ### 20. Excellent system for marketing growth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** March 20, 2025 **What do you like best about HighLevel?** Simplicity and ease of use.................. **What do you dislike about HighLevel?** Automated Payment needs to be there. For my country automated payment doesn't work and I am locked out. **What problems is HighLevel solving and how is that benefiting you?** All-in-one marketing and sales system **Official Response from Jonathan Evans:** > Thank you for sharing your feedback! We're glad to hear that you find HighLevel simple and easy to use. We understand how important automated payments are, and we apologize for any inconvenience this has caused. Our team is always working to expand and improve our payment integrations, and we appreciate your input as we continue to enhance the platform. It's great to hear that HighLevel is helping you as an all-in-one marketing and sales system! If there's anything else we can do to support you, please don’t hesitate to reach out. 🚀 ### 21. Amazing Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** the ease I can offer multiple services to multiple clients with one fix cost. **What do you dislike about HighLevel?** I really havent found anything, I do not have many clients but thats more on me **What problems is HighLevel solving and how is that benefiting you?** able to offer each client what they need. **Official Response from Jonathan Evans:** > there, we truly appreciate your amazing feedback! It's great to hear that GHL is such an amazing tool for your business. We’re committed to continuously improving your experience with HighLevel! ### 22. It is extremely broad range and hard to understand all of it, but you only need one tool for success **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** May 18, 2025 **What do you like best about HighLevel?** They are always improving and updating based on user experience **What do you dislike about HighLevel?** I wish there was more automation for foundational things to benchmark off of **What problems is HighLevel solving and how is that benefiting you?** They're solving automation onboarding for me which is great for my clients **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your feedback! We’re glad to hear that HighLevel is helping you automate onboarding processes—this is exactly the kind of outcome we aim for, and it's great to know it’s creating value for your clients. We also appreciate your note about the platform’s broad capabilities and your desire for more foundational automation templates or benchmarks. That’s a helpful insight. While we strive to keep expanding and simplifying automation options, we understand how a stronger set of out-of-the-box resources can reduce the initial learning curve. Your input is being shared with our product and onboarding teams to explore how we can improve in this area. Thanks again for recognizing our commitment to continuous improvement. We’re excited to keep building a platform that grows with your business! ### 23. AMAZINNG **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** March 31, 2025 **What do you like best about HighLevel?** The amount of tools, all in 1 sales system **What do you dislike about HighLevel?** sometimes glitches a little bit,,,,,,,,, **What problems is HighLevel solving and how is that benefiting you?** Lead follow up, lead management, lead nurture **Official Response from Jonathan Evans:** > Thank you for your feedback! We're thrilled to hear that you appreciate the comprehensive set of tools that HighLevel provides as an all-in-one sales system. We also appreciate your note about occasional glitches. We’re always working to improve the platform’s performance and stability, and your feedback helps us identify areas for enhancement. It's great to know that HighLevel is helping with lead follow-up, management, and nurturing—those are key areas we aim to make as seamless as possible. Thanks for being a part of our community, and we look forward to continuing to support your success! ### 24. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** March 30, 2025 **What do you like best about HighLevel?** It is customizable so you can build pretty much anything. **What do you dislike about HighLevel?** CustomizableIt is customizable so you can build pretty much anything. **What problems is HighLevel solving and how is that benefiting you?** Leads **Official Response from Jonathan Evans:** > Thank you for your feedback! We're thrilled to hear that you appreciate the level of customization HighLevel offers, allowing you to build virtually anything you need. It's great to know that it’s helping you manage and generate leads effectively. We always strive to enhance our platform, so your insights are valuable to us. If you have any specific suggestions or need further assistance with customization, don’t hesitate to reach out. We’re here to support your growth! Thanks again for choosing HighLevel! ### 25. Agency CRM and Operation System on steroids **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas J. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about HighLevel?** HighLevel allows me to run my entire operation on one platform. From CRM management to sales and marketing, event course creation and getting reviews from my clients. **What do you dislike about HighLevel?** The whole on-boarding process can seem a bit overwhelming but they have a great team to help you along. However, after your on-boarding period have surpassed you'll have to upgrade to maintain access to their team. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps me keep all my business operations on one platform. **Official Response from Chase Buckner:** > Thanks for the review Thomas! Glad to hear you've been able to consolidate all those business functions into your HighLevel account. We're excited to help take your business to new heights! ### 26. Great most days. **Rating:** 5.0/5.0 stars **Reviewed by:** Christian f. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about HighLevel?** Consolidated features to run my agency in one place **What do you dislike about HighLevel?** occasional glitches in drag and drop builders **What problems is HighLevel solving and how is that benefiting you?** Having a consolidating system where i only need to login to one platform to manage my agency **Official Response from Jonathan Evans:** > Christian f., we truly appreciate your amazing feedback! It's great to hear that great most days.. We’re committed to continuously improving your experience with HighLevel! ### 27. GREAT **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** March 24, 2025 **What do you like best about HighLevel?** the reach that the platform has is great **What do you dislike about HighLevel?** not having support in Spanish for support meetings **What problems is HighLevel solving and how is that benefiting you?** have everything in one place **Official Response from Jonathan Evans:** > Thank you for your feedback! We're glad to hear that you appreciate the reach and all-in-one capabilities of HighLevel. We understand the importance of multilingual support and are always looking for ways to improve our customer experience. Your input helps us refine our platform and support services. If there’s anything else we can do to enhance your experience, please let us know! 🚀 ### 28. Some Good Some Bad **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2025 **What do you like best about HighLevel?** I like that the customer service is there to help when needed 24/7 and that creating a website is pretty easy on GHL. **What do you dislike about HighLevel?** The cost and the fact that only one email can be used per sub account. **What problems is HighLevel solving and how is that benefiting you?** Being able to create a funnel and website on the same site. **Official Response from Jonathan Evans:** > Thank you for sharing your feedback with us! We're glad to hear that you appreciate the 24/7 customer service and the ease of creating a website on HighLevel. It's great to know that our platform is helping you manage your funnels and websites in one place. We understand your concerns about the cost and the limitation on email usage per sub-account. Your feedback is invaluable, and we’ll definitely take it into consideration as we continue to improve the platform and explore ways to provide more flexibility for our users. If you have any further suggestions or need assistance with anything specific, please don’t hesitate to reach out. We’re always here to help! Thank you for being a part of the HighLevel community! ### 29. KISS KISS KISS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion **Reviewed Date:** March 26, 2025 **What do you like best about HighLevel?** From customer management and marketing to workflow **What do you dislike about HighLevel?** Appointment booking can be optimized, and no double booking. I also like to be able to show a different design dashboard that is unique to my company **What problems is HighLevel solving and how is that benefiting you?** makeing everything in one platform, so the companies can benefit. Also, the pricing is reasonable for smaller companies, so they will be able to grow. **Official Response from Jonathan Evans:** > Thank you for sharing your feedback! We're thrilled to hear that you appreciate HighLevel's all-in-one platform for customer management, marketing, and workflow automation. Our goal is to provide businesses with the tools they need to grow efficiently, and we're glad that our pricing model is helping smaller companies scale. We also appreciate your insights on appointment booking and dashboard customization. Improving scheduling to prevent double bookings is something we're actively working on, and we’ll take your feedback into account as we enhance this feature. Additionally, we understand the importance of personalized branding, and we’re continuously exploring ways to provide more customization options for dashboards. Your feedback is invaluable to us, and we’re committed to making HighLevel even better for you. If you have any additional suggestions, feel free to reach out—we’d love to hear them! 🚀 ### 30. Great stuff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2025 **What do you like best about HighLevel?** The AI and Automation workflows are amazing. **What do you dislike about HighLevel?** I find the support experience lacking. I am glad that I use Extendly because they solve most of our problems. **What problems is HighLevel solving and how is that benefiting you?** Connecting all of our marketing platforms. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that great stuff. We’re committed to continuously improving your experience with HighLevel! ### 31. If you have a dream, HighLevel is your travel companion towards it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2025 **What do you like best about HighLevel?** They are constantly improving and making everything easier. **What do you dislike about HighLevel?** In my opinion, I need more calm and detailed explanations for my learning, and much more in Spanish. **What problems is HighLevel solving and how is that benefiting you?** There is a lack of a community of people to delegate work. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that si tienes un sueño, highlevel es tu compañero de viaje hacia él.. We’re committed to continuously improving your experience with HighLevel! ### 32. It's the SHIT! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** so much. efficiency. conversation portal. duplicating automations copy automations and funnels bulk uploads to scheduling. YESSS TO IT ALL **What do you dislike about HighLevel?** small bugginess here and there. updates that might cause other issues. **What problems is HighLevel solving and how is that benefiting you?** efficiency and FAST scalability. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! We’re committed to continuously improving your experience with HighLevel! ### 33. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** How easy it is to use and all the tools are what businesses need to be using. **What do you dislike about HighLevel?** Nothing at all. Everyting is so easy to use. **What problems is HighLevel solving and how is that benefiting you?** Sending out text mesages and now Ai voice **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! We’re committed to continuously improving your experience with HighLevel! ### 34. I'd like to see extremely short guides to how to make money with GHL. I hear about amazing results **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** easy for certain things. I can login, access my sales, landing pages and view my subscribers **What do you dislike about HighLevel?** I dont know how it will make me money other than promoting my own products **What problems is HighLevel solving and how is that benefiting you?** sales pages, email **Official Response from Andrew Madruga:** > Thanks for your feedback. It’s great to hear that you’re finding HighLevel easy to use for sales pages, email, and managing your subscribers. We understand that having clear, actionable strategies to generate revenue is essential. We’re continuously working on creating more concise guides to help users maximize their results. In the meantime, feel free to reach out to me at andrew@gohighlevel.com—we’d love to provide some tailored recommendations. ### 35. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** April 02, 2025 **What do you like best about HighLevel?** It has everything that I need in one platform. **What do you dislike about HighLevel?** Seus usuários são brasileiros e não têm total compreensão do inglês, se houvesse mais traduções em português, seria incrível. **What problems is HighLevel solving and how is that benefiting you?** The automation to create a campaign, email marketing, notifications for my users, it's solving everything, I can create my landing pages, everything! **Official Response from Jonathan Evans:** > Thank you so much for the amazing review — we’re thrilled to hear that HighLevel is helping you manage everything in one platform, from campaigns to landing pages to email marketing. It’s awesome to know we’re supporting your automation goals and making a difference in your business! We also appreciate your feedback about language support. You're absolutely right — having more comprehensive Portuguese translations would be a huge help for your Brazilian users. We’ve shared this directly with our product team, as international accessibility is a top priority for us as we grow. Thanks again for being part of the HighLevel community — we’re excited to keep building with you! ### 36. real good there is things i would like fixed but over all great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** all in one platform so its pretty cool tbh. **What do you dislike about HighLevel?** some features like using ghl on i pad or how there is no product options tailored to food industries like add ons **What problems is HighLevel solving and how is that benefiting you?** manageing business **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! We’re committed to continuously improving your experience with HighLevel! ### 37. Best Software Ever with Endless Possibilities! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** I love everything especially how I can practically think of an idea and make it happen! Plus customer services is amazing! **What do you dislike about HighLevel?** Nothing really user friendly and is amazing! **What problems is HighLevel solving and how is that benefiting you?** Tons of problems with automations **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that GHL is the best software ever with endless possibilities!. We’re committed to continuously improving your experience with HighLevel! ### 38. Excelent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** March 28, 2025 **What do you like best about HighLevel?** Its easy handling and that it has all the tools that a marketing agency needs **What do you dislike about HighLevel?** 1.- The lack of AI Voice output in Spanish 2.- They delay responding to support **What problems is HighLevel solving and how is that benefiting you?** It has all the tools in one platform. It allows me to manage each of my clients on a single platform and with a single payment. **Official Response from Jonathan Evans:** > Thank you for sharing your feedback! We're glad to hear that you appreciate how HighLevel provides all the necessary tools in one platform, making it easier for you to manage your clients with a single payment. We also value your input regarding the lack of AI Voice output in Spanish and the delays in support response. We’re continuously working to improve and expand our features, and your comments help us prioritize areas for improvement. Rest assured, we’re actively looking into adding more language options, including Spanish, to our AI Voice capabilities and improving our support response times. Thanks again for your insights, and we appreciate your continued use of HighLevel! ### 39. My business would never be able to run efficiently without GHL! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** The automations, tools, funnels, and seamless integration with everything I need. **What do you dislike about HighLevel?** Getting calls from GHL has a delay at times. **What problems is HighLevel solving and how is that benefiting you?** All of my software problems. Its great to have everything in one place. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that your business would never be able to run efficiently without GHL!. We’re committed to continuously improving your experience with HighLevel! ### 40. Outstanding and development/improvement is constant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** It is powerful and flexible. Plus, the development and improvement is constant. **What do you dislike about HighLevel?** It is complex and difficult to set up to begin with **What problems is HighLevel solving and how is that benefiting you?** It is pulling all of these things into one place **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! We’re committed to continuously improving your experience with HighLevel! ### 41. Everything you need in one platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** You have access to everything you need to scale your business in one platform. **What do you dislike about HighLevel?** The support team isnt the best, a lot of broad answers. **What problems is HighLevel solving and how is that benefiting you?** Having one platform to run my entire business. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that GHL as all in one platform. We’re committed to continuously improving your experience with HighLevel! ### 42. Not bad, but there no sure my emails aren't going to wind up in spam. GHL has a problem with this. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning **Reviewed Date:** March 19, 2025 **What do you like best about HighLevel?** I can do everything I want in one platform. **What do you dislike about HighLevel?** I hate the Agency and Subaccount thing - it's really confusing to both implement and understand the split. I am not convinced my email campaigns are going to not wind up in spam. **What problems is HighLevel solving and how is that benefiting you?** So far all my problems have been solved, but there is a few more things likely re funnels. **Official Response from Jonathan Evans:** > Thank you for your feedback! We're thrilled to hear that you enjoy having everything you need in one platform. Our goal is to provide a seamless, all-in-one solution to help you run your business efficiently. We understand that the Agency and Subaccount structure can be a bit complex, and we truly appreciate your insights. We're continuously working on improving our platform’s usability and documentation to make this experience more intuitive. If you ever need guidance on implementation, our support team is always happy to assist! Regarding email deliverability, we know how important it is for your campaigns to land in inboxes, not spam. We highly recommend setting up proper email authentication (such as DKIM, SPF, and DMARC) to improve deliverability. If you have concerns, our team can provide best practices to optimize your email success. Thanks again for your review—we appreciate your input and are committed to making GoHighLevel even better! 🚀 ### 43. best plataform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** March 30, 2025 **What do you like best about HighLevel?** tools provided, fair prices, perfect customer service **What do you dislike about HighLevel?** none that i can think of. its all upside **What problems is HighLevel solving and how is that benefiting you?** reputation **Official Response from Jonathan Evans:** > Thank you for your wonderful feedback! We’re thrilled to hear that you’re enjoying the tools, fair pricing, and excellent customer service that HighLevel provides. It's also great to know that HighLevel is helping you with reputation management. We truly appreciate your support and are committed to continuing to deliver an exceptional experience. If you ever have any suggestions or feedback in the future, don’t hesitate to reach out. Thanks again for being part of the HighLevel community! ### 44. Great platform! The best "Bang for the Buck" for all of my marketing and CRM needs! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about HighLevel?** I like the help center. They are excellent and accommodating. **What do you dislike about HighLevel?** I wish that there was a little more help leveraging the marketing tools. **What problems is HighLevel solving and how is that benefiting you?** Email marketing and social media blasts. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that great platform! the best "bang for the buck" for all of my marketing and crm needs!. We’re committed to continuously improving your experience with HighLevel! ### 45. Powerful platform and ever evolving and the best customer support in the world. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about HighLevel?** HL combines multiple functions in to a single integrated platform. **What do you dislike about HighLevel?** A bit of a learning curve, but worth it! **What problems is HighLevel solving and how is that benefiting you?** Managing both a website and an incredible communications system in a single platform. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that GHL is a powerful platform and is ever and as the best customer support in the world.. We’re committed to continuously improving your experience with HighLevel! ### 46. Great features, and support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** April 04, 2025 **What do you like best about HighLevel?** Great features, if you are a marketing agency and you are not using GHL you are years behind the game **What do you dislike about HighLevel?** They can focus more on clients that are outside of the US, for example, 24 24-hour format in the internal calendar, more languages. **What problems is HighLevel solving and how is that benefiting you?** Bad Communication, repetitive work done by medical staff **Official Response from Jonathan Evans:** > Thank you so much for your kind words and for taking the time to share your experience with HighLevel! We’re thrilled to hear that you’re finding value in our platform’s features and that it’s helping you stay ahead as a marketing agency. We also truly appreciate your constructive feedback regarding international support, including the 24-hour time format and language options. Expanding accessibility and localization is something we’re actively working on, and insights like yours are invaluable in helping us prioritize these improvements. We're also glad to hear that HighLevel is helping reduce communication gaps and repetitive tasks for your team in the medical space — that’s exactly the kind of efficiency we strive to deliver! Thanks again for being a part of the HighLevel community. If there’s ever anything more we can do to support your growth, we’re just a message away. ### 47. GHL is everything that I thought it would be and more! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** Have all of the tools all in one platform. **What do you dislike about HighLevel?** Trouble getting questions answered from time to time. **What problems is HighLevel solving and how is that benefiting you?** GHL will usually have answers in pointing my agency in the right direction. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that ghl is everything that i thought it would be and more!. We’re committed to continuously improving your experience with HighLevel! ### 48. Love all of the different features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** The ability to create Websites and funnels **What do you dislike about HighLevel?** Need more training workshops and challenges **What problems is HighLevel solving and how is that benefiting you?** A way to have multiple tools under one umbrella and not having to pay for everything individually. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that you love all of the different features in GHL. We’re committed to continuously improving your experience with HighLevel! ### 49. Best software ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** I got everything i need to make my client succesful **What do you dislike about HighLevel?** We can't isolate pipeline from certain people in the organisation **What problems is HighLevel solving and how is that benefiting you?** it centralise my process and the service for my client **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that GHL is the best software ever. We’re committed to continuously improving your experience with HighLevel! ### 50. Needed to cancel **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about HighLevel?** Costumer service. Fast and percise response. **What do you dislike about HighLevel?** Overly complex. You can get confused very quickly. **What problems is HighLevel solving and how is that benefiting you?** Sales tracking and mass marketing **Official Response from Jonathan Evans:** > Thank you for taking the time to share your feedback—we truly appreciate your honest review. We're glad to hear that you've had a positive experience with our customer service team and found our support both fast and precise. That’s a core priority for us, and we’ll make sure to pass your kind words along to the team. We also understand your concerns around platform complexity. HighLevel is a robust tool built to support a wide range of use cases, but we know that can sometimes feel overwhelming—especially at the start. We're continuously working to improve our onboarding resources, user experience, and in-app guidance to make navigating the platform more intuitive. If you ever decide to return or want to explore training options that simplify things further, we’d be happy to help. In the meantime, thank you again for your feedback and for giving HighLevel a try—we wish you success in all your business efforts! ## HighLevel Discussions - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote - [Is HighLevel a CRM?](https://www.g2.com/discussions/is-highlevel-a-crm) - 1 comment, 1 upvote - [Why less options for funnel and website section?](https://www.g2.com/discussions/why-less-options-for-funnel-and-website-section) - 1 comment, 1 upvote - [View HighLevel pricing details and edition comparison](https://www.g2.com/products/highlevel/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-25+01%3A58%3A31+-0500&secure%5Bsession_id%5D=05f7afc5-c69d-4bc0-85fb-25adb7353050&secure%5Btoken%5D=cdae9b2989d27f462dc0743951bb55470199c8926fc0bbf81bec4533cc5665c1&format=llm_user) ## HighLevel Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [BoldTrail](https://www.g2.com/products/boldtrail/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Cloudflare One (SASE)](https://www.g2.com/products/cloudflare-one-sase/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews) - [GitHub Models](https://www.g2.com/products/github-models/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Launchpad](https://www.g2.com/products/canonical-ltd-launchpad/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - [Mobiz](https://www.g2.com/products/mobiz/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [Wazzup](https://www.g2.com/products/wazzup-wazzup/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## HighLevel Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Customer Support** - Case Management - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards **Campaign Management** - Event / Webinar Marketing - Calendaring **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Growth** - Site Analytics - Marketing Tools - E-Commerce - Hosting **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Social** - Social Campaigns - Social Media Advertising **Access** - Software Pairing - Browser Extension - Individual Download **Content** - Email Integrations - Content Management - Permissions - WordPress Tool **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Support** - Customer Support **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top HighLevel Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 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