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G2 recognized HighLevel
HighLevel

By HighLevel

4.6 out of 5 stars

How would you rate your experience with HighLevel?

HighLevel Pricing Overview

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HighLevel Pricing Reviews

(2)
AN
"best crm ever"
What do you like best about HighLevel?

versitilaty, nimbelness, effectiveness, data accuracy Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

some basic crm features are still missing Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

Thank you for sharing your detailed feedback! We’re thrilled to hear that HighLevel’s versatility, effectiveness, and data accuracy have had such a positive impact on your operations. It’s great to know that our automation, email marketing, multi-channel sales campaigns, and project management features are helping streamline your processes and increase efficiency.

We also appreciate your input regarding missing basic CRM features. We're always working on improving the platform, and your feedback will help guide us in making HighLevel even more comprehensive.

Thanks again for choosing HighLevel! We're excited to continue supporting your growth and helping you stay efficient, productive, and cost-effective.

Verified User in Computer Software
AC
Small-Business (50 or fewer emp.)
"Inflexible and full of ads, terrible support"
What do you like best about HighLevel?

Toolsets for marketing are decent, integrate with most of what you need for marketing. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

The platform is inflexible on integration with third party phone systems and SMS providers. As a SaaS business, I already have an SMS provider and phone numbers purchased. I can easily do an API integration, but they do not allow those to be used. Everything is connected through their white label "LeadConnector" solution that does not support outside providers.

Additionally, the platform is full of ads. If you are an agency or SaaS provider running your customers on sub-accounts, you have to turn off a million pop up ads. Everything is built on forcing you to upsell your existing customers on their solutions. Either their pricing for agencies is too low or they have a bad business model.

Lastly the support is terrible. Chat is buried amongst 10 links and they push everyone to join a zoom call, which is not always a good option depending on your work location. Simple questions take an hour to get answered as you sit in a waiting room awkwardly waiting to be connected to a live Zoom conversation.

Would never recommend this platform to anyone. Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel

Thank you for taking the time to share your feedback—we genuinely appreciate your candid insights.

We're glad to hear that you find the marketing toolsets effective and appreciate the breadth of integrations we offer. However, we're truly sorry to learn that your experience with integration limitations, in-platform messaging, and support did not meet your expectations.

Regarding integration with third-party phone systems and SMS providers: our Conversation/Phone APIs are wide open, allowing any third party to be connected. You can find all the documentation at https://developers.gohighlevel.com/

On the matter of in-app messaging and upsell prompts, we understand how that can be disruptive and I'll pass this feedback on to the team.

Finally, we sincerely apologize for the support experience you've had. Our intent with Zoom support is to offer faster, more personalized help, but we understand it's not always ideal in every situation. We're currently improving both live chat and ticket-based options to ensure more flexible and efficient support pathways.

Your feedback helps us better align our product and service with the needs of users like you. If you're open to it, we'd love to learn more about your experience directly and see how we can help resolve any remaining frustrations. Please feel free to reach out to us at feedback@gohighlevel.com.

Thank you again for your thoughts.

Warm regards,

The HighLevel Team

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