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G2 recognized HighLevel
HighLevel

By HighLevel

4.6 out of 5 stars

How would you rate your experience with HighLevel?

HighLevel Pricing Overview

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HighLevel Pricing Reviews

(2)
AN
"Insane capability at an insane price."
What do you like best about HighLevel?

Just the sheer amount of capability it gives me as an agency top provide services and solutions to my clients. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Some bugs, Some features not fully fleshed out. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

Thank you for sharing your feedback and for your kind words about the capability HighLevel provides! We’re thrilled to hear that the platform has been instrumental in helping you deliver exceptional services to your clients.

We also appreciate your honesty regarding some bugs and features that aren't fully fleshed out. We're constantly working on improving the platform, and your feedback is invaluable to us in identifying areas that need attention. Rest assured, our team is actively addressing these issues to ensure a smoother and more reliable experience for you and your clients.

We’re excited to continue supporting your agency’s growth and success, and we’ll be sure to keep making improvements so that you can keep solving those important problems for your clients with even more ease!

Thanks again for being a part of the HighLevel community!

Verified User in Computer Software
AC
Small-Business (50 or fewer emp.)
"Inflexible and full of ads, terrible support"
What do you like best about HighLevel?

Toolsets for marketing are decent, integrate with most of what you need for marketing. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

The platform is inflexible on integration with third party phone systems and SMS providers. As a SaaS business, I already have an SMS provider and phone numbers purchased. I can easily do an API integration, but they do not allow those to be used. Everything is connected through their white label "LeadConnector" solution that does not support outside providers.

Additionally, the platform is full of ads. If you are an agency or SaaS provider running your customers on sub-accounts, you have to turn off a million pop up ads. Everything is built on forcing you to upsell your existing customers on their solutions. Either their pricing for agencies is too low or they have a bad business model.

Lastly the support is terrible. Chat is buried amongst 10 links and they push everyone to join a zoom call, which is not always a good option depending on your work location. Simple questions take an hour to get answered as you sit in a waiting room awkwardly waiting to be connected to a live Zoom conversation.

Would never recommend this platform to anyone. Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel

Thank you for taking the time to share your feedback—we genuinely appreciate your candid insights.

We're glad to hear that you find the marketing toolsets effective and appreciate the breadth of integrations we offer. However, we're truly sorry to learn that your experience with integration limitations, in-platform messaging, and support did not meet your expectations.

Regarding integration with third-party phone systems and SMS providers: our Conversation/Phone APIs are wide open, allowing any third party to be connected. You can find all the documentation at https://developers.gohighlevel.com/

On the matter of in-app messaging and upsell prompts, we understand how that can be disruptive and I'll pass this feedback on to the team.

Finally, we sincerely apologize for the support experience you've had. Our intent with Zoom support is to offer faster, more personalized help, but we understand it's not always ideal in every situation. We're currently improving both live chat and ticket-based options to ensure more flexible and efficient support pathways.

Your feedback helps us better align our product and service with the needs of users like you. If you're open to it, we'd love to learn more about your experience directly and see how we can help resolve any remaining frustrations. Please feel free to reach out to us at feedback@gohighlevel.com.

Thank you again for your thoughts.

Warm regards,

The HighLevel Team

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