Introducing G2.ai, the future of software buying.Try now
SurveyJS
Sponsored
SurveyJS
Visit Website
Product Avatar Image
EngageBay All-in-One Suite

By EngageBay Inc

4.7 out of 5 stars

How would you rate your experience with EngageBay All-in-One Suite?

SurveyJS
Sponsored
SurveyJS
Visit Website

EngageBay All-in-One Suite Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of EngageBay, facilitating simple management of inquiries and campaigns. (176 mentions)
Users highly value the responsive and helpful customer support of EngageBay, enhancing their overall experience significantly. (127 mentions)
Users love the ease of workflows and responsive support in EngageBay, making it a user-friendly experience. (126 mentions)
Users value the marketing automation tools of EngageBay, which streamline tasks and enhance productivity significantly. (109 mentions)
Users appreciate the affordable pricing of EngageBay, making it a great option for small businesses with diverse needs. (89 mentions)
Users find EngageBay to be incredibly intuitive, making it easy for both new and experienced users to adopt. (84 mentions)
Users find the missing advanced reporting features in EngageBay detrimental for effective data analysis and integration. (76 mentions)
Users find the limited features of EngageBay restrict their ability for advanced analytics and detailed reporting. (46 mentions)
Users find the limited advanced reporting in EngageBay inadequate for their sales team's needs and analytics. (35 mentions)
Users note the limited customization options in EngageBay, impacting their ability to tailor dashboards effectively. (33 mentions)
Users experience slow loading times, particularly during bulk actions and when accessing campaign stats, impacting usability. (32 mentions)
Users find the steep learning curve challenging, requiring time to master advanced functionalities in EngageBay. (30 mentions)

Top Pros or Advantages of EngageBay All-in-One Suite

1. Ease of Use
Users appreciate the ease of use of EngageBay, facilitating simple management of inquiries and campaigns.
See 176 mentions

See Related User Reviews

ME

Moustafa E.

Small-Business (50 or fewer emp.)

5.0/5

"Easy Campaign Setup, But Reporting Needs Better Visuals"

What do you like about EngageBay All-in-One Suite?

I love the email builders and how easy it i to set up campaign.

JR

Julie R.

Small-Business (50 or fewer emp.)

5.0/5

"A simple CRM that improve Efficiency"

What do you like about EngageBay All-in-One Suite?

EngageBay make it easy to manage inquiries , sales pipelines, and follow ups in one places . Automation saves us time and keeps the team organized.

2. Customer Support
Users highly value the responsive and helpful customer support of EngageBay, enhancing their overall experience significantly.
See 127 mentions

See Related User Reviews

Natalia S.
NS

Natalia S.

Small-Business (50 or fewer emp.)

4.5/5

"A Game-Changer for Small Business Marketing!"

What do you like about EngageBay All-in-One Suite?

I love how easy it is to use, especially the marketing automation tools, which have saved me so much time. The all-in-one suite covers everything I ne

TF

Tamika F.

Small-Business (50 or fewer emp.)

4.5/5

"Easiest CRM I have ever seen"

What do you like about EngageBay All-in-One Suite?

I have been using EngageBay CRM for about a year now for my small business and I would like to share my thoughts on how it worked out so far. EngageBa

3. Features
Users love the ease of workflows and responsive support in EngageBay, making it a user-friendly experience.
See 126 mentions

See Related User Reviews

KD

Kevin d.

Mid-Market (51-1000 emp.)

4.5/5

"An impressive collection of tools in a well-thought-out package"

What do you like about EngageBay All-in-One Suite?

The ease with which the tracking tools and API are connected, as well as the way it manages to assemble all the intricate features required into a sin

PW

Peter W.

Mid-Market (51-1000 emp.)

5.0/5

"Happy with EngageBay"

What do you like about EngageBay All-in-One Suite?

The email marketing features are fantastic. It is very much easy to setup drip campaigns and track their performance. I love their customer support, t

4. Automation
Users value the marketing automation tools of EngageBay, which streamline tasks and enhance productivity significantly.
See 109 mentions

See Related User Reviews

Morison  B.
MB

Morison B.

Mid-Market (51-1000 emp.)

5.0/5

"Affordable all in one CRM perfect for IT consulting"

What do you like about EngageBay All-in-One Suite?

EngageBay combines CRM, marketing automation and helpdesk into one simple platform . As a marketing manager, i love how easy it is to design landing

JR

Julie R.

Small-Business (50 or fewer emp.)

5.0/5

"A simple CRM that improve Efficiency"

What do you like about EngageBay All-in-One Suite?

EngageBay make it easy to manage inquiries , sales pipelines, and follow ups in one places . Automation saves us time and keeps the team organized.

5. Affordable
Users appreciate the affordable pricing of EngageBay, making it a great option for small businesses with diverse needs.
See 89 mentions

See Related User Reviews

Natalia S.
NS

Natalia S.

Small-Business (50 or fewer emp.)

4.5/5

"A Game-Changer for Small Business Marketing!"

What do you like about EngageBay All-in-One Suite?

I love how easy it is to use, especially the marketing automation tools, which have saved me so much time. The all-in-one suite covers everything I ne

NM

Nishant M.

Enterprise (> 1000 emp.)

5.0/5

"EngageBay: A User-Friendly interface with Seamless External Integrations for your Business Need"

What do you like about EngageBay All-in-One Suite?

The User interface of this platform is very simple and understanding and its very budget friendly for small business the customer support is very good

6. Intuitive
Users find EngageBay to be incredibly intuitive, making it easy for both new and experienced users to adopt.
See 84 mentions

See Related User Reviews

Natalia S.
NS

Natalia S.

Small-Business (50 or fewer emp.)

4.5/5

"A Game-Changer for Small Business Marketing!"

What do you like about EngageBay All-in-One Suite?

I love how easy it is to use, especially the marketing automation tools, which have saved me so much time. The all-in-one suite covers everything I ne

VB

Veronica B.

Small-Business (50 or fewer emp.)

5.0/5

"Integrated CRM - Essential For Any Growing Business"

What do you like about EngageBay All-in-One Suite?

EngageBay is an all in one CRM platform tailored for small to medium-sized businesses, offfering a robust set of tools for marketing, sales and custom

Top Cons or Disadvantages of EngageBay All-in-One Suite

1. Missing Features
Users find the missing advanced reporting features in EngageBay detrimental for effective data analysis and integration.
See 76 mentions

See Related User Reviews

VB

Veronica B.

Small-Business (50 or fewer emp.)

5.0/5

"Integrated CRM - Essential For Any Growing Business"

What do you dislike about EngageBay All-in-One Suite?

It provides essential insights but lacks advanced data analysis

Josef B.
JB

Josef B.

Small-Business (50 or fewer emp.)

1.5/5

""almost tool" many things are almost useful"

What do you dislike about EngageBay All-in-One Suite?

There are aggressive sales tactics, many integrations don’t work at all, and when asked, they say, “sorry, we don’t offer an integration with this too

2. Limited Features
Users find the limited features of EngageBay restrict their ability for advanced analytics and detailed reporting.
See 46 mentions

See Related User Reviews

KS

Kristine S.

Mid-Market (51-1000 emp.)

4.5/5

"EngageBay Sales Module - Admin Review"

What do you dislike about EngageBay All-in-One Suite?

One of the challenges I encountered in the administrative role is the limited ability to track and audit user activities. To ensure long-term sustaina

KC

Katherine C.

Small-Business (50 or fewer emp.)

5.0/5

"A comprehensive solution for small and medium businesses"

What do you dislike about EngageBay All-in-One Suite?

While it covers basica s well, it lacks in more advanced analytics and reporting capabilities.

3. Reporting Issues
Users find the limited advanced reporting in EngageBay inadequate for their sales team's needs and analytics.
See 35 mentions

See Related User Reviews

MA

Mark A.

Mid-Market (51-1000 emp.)

4.5/5

"One of the best sales CRM"

What do you dislike about EngageBay All-in-One Suite?

It offers good amount of features and reporting but it lacks some of the advanced reporting that is needed for a sales team.

AB

Aharon B.

Small-Business (50 or fewer emp.)

5.0/5

"All in one CRM that Support Agency Growth"

What do you dislike about EngageBay All-in-One Suite?

customization options are limited especially fir advanced reporting and integrations

4. Limited Customization
Users note the limited customization options in EngageBay, impacting their ability to tailor dashboards effectively.
See 33 mentions

See Related User Reviews

KS

Kristine S.

Mid-Market (51-1000 emp.)

4.5/5

"EngageBay Sales Module - Admin Review"

What do you dislike about EngageBay All-in-One Suite?

One of the challenges I encountered in the administrative role is the limited ability to track and audit user activities. To ensure long-term sustaina

RK

Ravi K.

Small-Business (50 or fewer emp.)

4.5/5

"EngageBay offers great value, efficiency and productivity"

What do you dislike about EngageBay All-in-One Suite?

Although it is overwhelmed with a lot of features but it lacks some user based dashboard customisations.

5. Slow Loading
Users experience slow loading times, particularly during bulk actions and when accessing campaign stats, impacting usability.
See 32 mentions

See Related User Reviews

SK

Saravana K.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Affordable CRM for customer communication"

What do you dislike about EngageBay All-in-One Suite?

Search functions inside the CRM could be faster.

KM

Krishnesh M.

Mid-Market (51-1000 emp.)

4.5/5

"A solid All in one CRM solution without breaking the bank"

What do you dislike about EngageBay All-in-One Suite?

It lags a lot especially during bulk actions and there is a lag in campaign stats.

6. Learning Curve
Users find the steep learning curve challenging, requiring time to master advanced functionalities in EngageBay.
See 30 mentions

See Related User Reviews

PJ

Pravar J.

Mid-Market (51-1000 emp.)

4.5/5

"Engage Bay CRM is definitely a tool to think about!"

What do you dislike about EngageBay All-in-One Suite?

It might be a bit challenging to set up and navigate at times, but if you contact support, they will help you get started. It's easy once it learns. a

DR

David R.

Mid-Market (51-1000 emp.)

4.5/5

"CRM Solution for Marketing and Sales All-in-One"

What do you dislike about EngageBay All-in-One Suite?

There is a learning curve, and initially we had trouble figuring out some of the capabilities. Because of our inability to obtain the necessary help d

EngageBay All-in-One Suite Reviews (569)

View 2 Video Reviews
Reviews

EngageBay All-in-One Suite Reviews (569)

View 2 Video Reviews
4.7
569 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
RS
Marketing Manager
Small-Business (50 or fewer emp.)
"All-in-One Convenience That Streamlines My Workflow"
What do you like best about EngageBay All-in-One Suite?

What I appreciate most about EngageBay’s All-in-One Suite is the convenience of having everything I need in a single platform. I no longer have to switch between separate tools for CRM, email, or automation tasks. The setup process is straightforward, the interface is intuitive, and the features integrate seamlessly. This combination really streamlines my daily work and helps me stay organized effortlessly. And the support team has been great. Review collected by and hosted on G2.com.

What do you dislike about EngageBay All-in-One Suite?

There’s not much that bothers me, but there are a few areas that could be improved. Occasionally, some pages take a little longer to load, and I would appreciate having a wider selection of modern email templates. These are minor issues that I notice in my day-to-day use, but nothing significant. Review collected by and hosted on G2.com.

RR
Consultant
Small-Business (50 or fewer emp.)
"Effortless Lead Management and Automation for Education Teams"
What do you like best about EngageBay All-in-One Suite?

At Code Experts Lab, we manage a high volume of student inquiries for coding courses, bootcamps, and workshops, and EngageBay makes this process incredibly smooth. What I appreciate most is how simple it is to keep everything organized every lead, conversation, follow-up, and student detail remains accessible in one clean dashboard. The automation features are a major advantage; we use them to send demo class reminders, course information, follow-up sequences, and onboarding messages. This saves us a significant amount of manual work and ensures our communication remains consistent. Review collected by and hosted on G2.com.

What do you dislike about EngageBay All-in-One Suite?

The reporting features could be more detailed, particularly when it comes to tracking conversions from demo classes to full course enrollment in educational workflows. While the mobile app works, I find that the desktop version offers a smoother experience for handling daily tasks. Review collected by and hosted on G2.com.

MK
CRM Admin
Small-Business (50 or fewer emp.)
"Effortless Student Management and Automation for Our Academy"
What do you like best about EngageBay All-in-One Suite?

What I truly appreciate about EngageBay is how much it simplifies things for our academy. We receive a large number of student inquiries every day, and managing all of them used to be quite chaotic. With EngageBay, everything is kept organize leads, emails, forms, and reminders are all in one place. The automations are especially helpful for us. We rely on them to send demo class reminders, course information, and follow-ups, so we no longer have to manually check on every single student. Review collected by and hosted on G2.com.

What do you dislike about EngageBay All-in-One Suite?

I would appreciate it if the reports offered more detail to better support educational needs, such as tracking which batches had higher conversion rates or monitoring how students progress through the admission cycle. The mobile app is fine for handling simple tasks, but I generally prefer using the desktop version for my daily work. Review collected by and hosted on G2.com.

MR
BDM
Small-Business (50 or fewer emp.)
"Effortless Organization and Automation at an Unbeatable Price"
What do you like best about EngageBay All-in-One Suite?

What I truly appreciate about EngageBay is how it simplifies the small but important tasks. In staffing, we handle many moving parts—candidates, clients, interviews, feedback, and follow-ups. EngageBay helps keep everything organized without ever feeling overwhelming. The automation features have been a significant benefit for us. I no longer have to worry about missing follow-ups or forgetting to send reminders. Honestly, the cost is unbeatable for what it offers, which is especially important for a growing agency like ours. Review collected by and hosted on G2.com.

What do you dislike about EngageBay All-in-One Suite?

There’s nothing major to complain about, but I do think the mobile app could be smoother. It functions, but at times I find it easier to just switch to my laptop. Additionally, having a few more integrations tailored specifically for recruitment would make the experience even better. Review collected by and hosted on G2.com.

Reymund A.
RA
Owner/Administrator/User
Small-Business (50 or fewer emp.)
"Streamlined Tools and Reliable Support"
What do you like best about EngageBay All-in-One Suite?

I appreciate how easy EngageBay is to navigate. Everything is organized intuitively, which makes it simple to manage tasks and workflows. I also had a great experience with their support team—the representative was very knowledgeable about the tools and guided me clearly through each step. Review collected by and hosted on G2.com.

What do you dislike about EngageBay All-in-One Suite?

So far, everything has been good. I understand there are limitations with the free version, but that’s expected. We’re planning to subscribe to the Pro version to access more features. Overall, the tools work well and have been great in general. Review collected by and hosted on G2.com.

MP
Recruiter
Small-Business (50 or fewer emp.)
"All-in-One Solution That Streamlined Our Staffing Workflow"
What do you like best about EngageBay All-in-One Suite?

I've been using EngageBay for around three years now to support my staffing and recruiting business, and honestly, it has been one of the best decisions we've made. What I appreciate most is having everything centralized in one platform—CRM, email campaigns, workflows, and deal tracking. It's extremely easy to set up and use, even for new team members. The automation workflows and email sequences have saved us a significant amount of time when it comes to following up with candidates and communicating with clients. Review collected by and hosted on G2.com.

What do you dislike about EngageBay All-in-One Suite?

If I had to be particular, I would say that the reporting and analytics features could offer more detail, especially when it comes to tracking specific recruitment numbers. The mobile app is convenient for handling quick tasks, but it doesn't feel as seamless as the desktop version, particularly when managing deals or workflows while on the move. Review collected by and hosted on G2.com.

TS
Marketing Manager
E-Learning
Small-Business (50 or fewer emp.)
"Affordable Alternative to HubSpot with Impressive Value"
What do you like best about EngageBay All-in-One Suite?

I like for its price. This is probably the #1 reason we tried it. It feels like we are getting 80% of what HubSpot offers but at a tiny fraction of the cost. As a small business, we just couldn't justify the big-ticket prices of the competitors. Their free plan is actually useful, and the paid plans are very reasonable. Review collected by and hosted on G2.com.

What do you dislike about EngageBay All-in-One Suite?

The list of native integrations is pretty small. If you use a lot of other niche tools, you'll probably have to rely on Zapier to connect everything, which can add to your costs and complexity. Review collected by and hosted on G2.com.

BK
Content Writer
Professional Training & Coaching
Small-Business (50 or fewer emp.)
"All-in-One Solution That Streamlined My Workflow"
What do you like best about EngageBay All-in-One Suite?

I have been using EngageBay for about a few months now to handle marketing and CRM activities and the biggest win for me is how much it simplifies my workflow. I dont have to bounce between five different tools anymore. Email marketing, automations, landing pages, CRM. The platform is easy to learn clean to navigate and surprisingly powerful for the price Review collected by and hosted on G2.com.

What do you dislike about EngageBay All-in-One Suite?

The reporting is basic. If you are looking for advanced analytics or granlar attribution a few customization options then it is limited. Review collected by and hosted on G2.com.

Scott M.
SM
Recruitment Manager
Small-Business (50 or fewer emp.)
"Centralized, User-Friendly Platform That Streamlined Our Workflow"
What do you like best about EngageBay All-in-One Suite?

We have been using EngageBay for about a year across our IT services and staffing business and it has become the central system for our sales, marketing and support teams. The platform is clean, easy to navigate and doesn't overwhelm you with unnecessary complexity. It has streamlined our lead tracking and recruitment follow-ups significantly. Review collected by and hosted on G2.com.

What do you dislike about EngageBay All-in-One Suite?

Nothing Major. A few more native integrations for staffing related tools woould make it even better. Review collected by and hosted on G2.com.

NK
Content Marketer
Professional Training & Coaching
Small-Business (50 or fewer emp.)
"Effortless Newsletter Management with Powerful Segmentation"
What do you like best about EngageBay All-in-One Suite?

EngageBay has made our entire newsletter workflow smoother and more consistent. We send weekly interview tips to thousands of subscribers and the platform handles everything beautifully, from designing clean email layouts to scheduling campaigns and tracking engagement. The segmentation options are a big win for us. We are able to group subscribers based on the types f roles they are preparing for and send highly targeted content. Review collected by and hosted on G2.com.

What do you dislike about EngageBay All-in-One Suite?

Occasionally the email builder takes a second to load but once opened, it works reliably. Nothing that affects our day-day-work. Review collected by and hosted on G2.com.