I love this platform for its robust capability with its SAP ecosystem supporting the Platform. Its capability of tracking sales progress and the ability to monitor makes it a powerful platform tending to the users needs. Its powerful forecasting assist in informed decision allowing teams to focus on areas that the organization needs to take care of. The availability of dashboards makes monitoring of pipeline easier and effective. Review collected by and hosted on G2.com.

Frankly saying to be very efficient in using this platform the user need to learn a lot. The complexity increases with the complexity in workload. This can be eased out with some training sessions from users experienced in this platform. I also wish that the login process was little more easier than its process now. Review collected by and hosted on G2.com.

What really clicks for me with SAP Sales Cloud is how effortlessly it syncs sales and marketing data in one smart dashboard. It gives me crystal-clear insights into customer behavior and pipeline status, which is pure gold for crafting targeted, automated email campaigns that feel timely and personal. The way it plugs into CRM and marketing tools means I spend less time juggling systems and more time fine-tuning messaging that truly converts. Review collected by and hosted on G2.com.

If I could wish for one upgrade, it would be to make customizing workflows and automation rules a bit more user-friendly. Sometimes the setup feels more like a puzzle than a streamlined process, so smoothing that out would help marketers like me get campaigns running faster and with less technical hassle. Review collected by and hosted on G2.com.

I love how easy it is to track leads and manage deals in SAP Sales Cloud. The interface is clean and straightforward, which makes it simple to stay organized. I never feel overwhelmed or buried in data. Everything is laid out clearly, from contact details to deal stages, so I can focus on selling instead of sorting through clutter. Even when I'm juggling multiple opportunities, the system helps me stay on top of things without adding stress. Review collected by and hosted on G2.com.

It was a bit tricky to set up at first, and I had to rely on a few external tutorials to get things running smoothly. Once it's configured, though, it works really well Review collected by and hosted on G2.com.

I do like the attention to detail and the info it provides but it almost provides too much info! It gives info that I dont want and honestly starts to cloud up what im trying to accomplish, it takes everything from A to Z and beyond... i wish it would just show the pertinent info that I need, not the whole picture and some... Review collected by and hosted on G2.com.

The sheer amount of info!! It provides way too much info on its pages. Also the techs support on the page is slow and honestly im lucky if I get a hold of an actual person. So all in all I would not recommend this app. Review collected by and hosted on G2.com.

I love SAP Sales Cloud for its deep and native integration with our SAP landscape, particularly S/4HANA, which is vital for us since sales depend heavily on back-office data. I appreciate the intelligent output scoring feature that constantly analyzes historical data, activity levels, customer engagement, and deal closing dates, providing valuable insights. The configuration and customization tools are fantastic, allowing easy customization without requiring code changes, which results in quick adaptability and better adoption. The mobile app is robust and reduces my time spent on excessive admin work, thanks to less manual entry and streamlined reporting. The pre-packaged integration to SAP/HANA is excellent as it eliminates complex, time-consuming middleware development, making the CRM setup straightforward with the guided configuration guide. Review collected by and hosted on G2.com.

The reporting interface in SAP Sales Cloud is less intuitive for creating complex reports and dashboards compared to competitors. Additionally, the mobile offline capabilities need improvement. When my mobile device goes offline, handling large volumes of data and performing complex tasks is challenging. Review collected by and hosted on G2.com.

I have found SAP Sales Cloud to be an exceptionally valuable tool, particularly for addressing finance-related issues. Its capabilities in this area make it a friendly and efficient application for financial tasks, including managing business payment invoices and customer account details. I appreciate its ease of use and consider it a wonderful tool for financial institutions and diverse business activities. I enjoy working with SAP's support, as it offers a smart, efficient work experience. My satisfaction with the tool is high enough that I would strongly recommend it to colleagues facing similar work-related challenges. Review collected by and hosted on G2.com.

I sometimes encounter technical issues, such as server errors, which is a bit disappointing. Additionally, when entering an invoice number, it only shows half of the customer's name instead of the full name, which is an issue that needs to be resolved quickly. The process of granting access took a long time, about a month, and initially, I struggled with how to use the software properly, although I gained more experience after two months. Review collected by and hosted on G2.com.

I find the easy integration of SAP Sales Cloud with SAP S4HANA incredibly beneficial, streamlining our processes by linking sales, inventory, production lines, and our ERP system, enhancing our efficiency and productivity. The predefined reporting templates and AI insights are also standout features that help us measure performance and gather insights effortlessly. Review collected by and hosted on G2.com.

I found the initial setup and customization of SAP Sales Cloud to be quite difficult. The process required extensive customization to align with our organizational requirements, which took a significant amount of time and effort for validation. I wish the platform offered easier customization options. Review collected by and hosted on G2.com.

I really appreciate how SAP Sales Cloud has significantly enhanced our sales processes. It has effectively sped up our sales cycle, allowing us to close opportunities and leads quickly, which in turn helps us generate more revenue for the organization. The lead management, opportunity management, and order management features are incredibly useful for my work. I also value the seamless integration experience with other SAP modules, making it a more natural choice for CRM solutions. This integration simplifies our overall workflow, providing a holistic and efficient system that aligns with our existing tools. Review collected by and hosted on G2.com.

I found the initial learning curve with SAP Sales Cloud to be quite steep, requiring significant effort to understand and set up configurations. The out-of-the-box templates provided were not very effective, necessitating the creation of custom templates to meet our needs. This setup phase was challenging for the team. Additionally, I believe there could be improvements in the user experience to make the interface more intuitive and easier to navigate between screens. Review collected by and hosted on G2.com.

I appreciate SAP Sales Cloud for automating the lead assignment and follow-up process, which increases efficiency. I love the real-time visibility it provides into all deals and stages, which enhances decision-making. The AI forecasting tool reduces guesswork, improving accuracy in our sales process. I enjoy the unification of marketing, sales, and service teams on a single system, giving us a comprehensive 360-degree view of the customer journey. This integration eliminates data silos and ensures seamless collaboration across departments. Additionally, having orders, pricing, and stocks instantly synced to prevent data mismatches is extremely helpful. Review collected by and hosted on G2.com.

The initial setup of SAP Sales Cloud was quite complex, particularly when defining sales territories, hierarchies, lead and opportunity stages, workflows, approval processes, routing rules, and product models. Integrating with SAP ERP required careful planning to align with the existing sales process, which was a major challenge. Additionally, the older versions of the interface had too many menus and clicks, leading to mistakes. Customizing the layout and workflows required technical know-how, presenting another challenge. Review collected by and hosted on G2.com.

What I like best about SAP Sales Cloud is how it streamlines the sales process with AI-driven insights, mobile accessibility, and a complete 360° view of customers. It integrates seamlessly with other SAP tools, making it easier for teams to collaborate, prioritize leads, and close deals faster. Review collected by and hosted on G2.com.

What I dislike about SAP Sales Cloud is that it can feel complex to configure and customize, especially for new users. Reporting flexibility is limited without extra setup, and the interface isn’t always as intuitive as other CRMs. Integrations outside the SAP ecosystem may also take more effort. Review collected by and hosted on G2.com.