UCaaS, or unified communications as a service, software serve as communication and collaboration hubs for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product.
UCaaS products offer features provided by collaborative point solutions such as VoIP software, video conferencing software, internal communications software, and other team collaboration software types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package.
While UCaaS products provide extensive functionality themselves, many will integrate with outside content management systems or contact center software depending on the specific use case of the organization in question.
To qualify for inclusion in the UCaaS category, a product must:
UCaaS reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Jive by LogMeIn provides cloud-based phone systems and Unified Communications services (Voice, Video, and Contact Center). Jive’s customers include high-growth businesses and public sector institutions needing a scalable platform that is more flexible and cost-effective than their existing legacy systems. Jive’s cloud architecture offers an integrated, seamless experience that provides richer context and creates more efficient connections between co-workers and clients. Jive’s cloud delivery model ensures that each organization always has the latest technology, features, and applications—making Jive the last phone system you’ll ever need. Within their integrated suite, Jive Hosted PBX offers a PBX call routing system, automatic call distribution, video conferencing, call recording, conference calling, internet fax, mobility, and softphone. Their products are a great fit for a broad range of organizations, from small to enterprise, public and private - across all industries.
Intermedia Unite is an award-winning, highly reliable, cloud-based phone system that helps small businesses lower costs, simplify management and increase employee productivity. With complementary mobile and desktop apps Unite users to stay seamlessly connected wherever they go, on virtually any communication device. Additionally, Unite is backed by Intermedia's J.D. Power-certified 24/7 support and a 99.999% uptime service level agreement.
RingCentral harnesses the power of the cloud to help today’s modern, mobile businesses communicate faster, smarter, and more effectively than ever before. Built on a secure and reliable cloud communication and collaboration platform, RingCentral goes beyond cloud PBX, combining voice, team messaging, collaboration, video conferencing, online meetings, and contact center capabilities. Available across multiple devices—from smartphones, tablets, and computers to desk phones RingCentral’s unified communications as a service (UCaaS) solution scales globally, making it easy to administrate across countries from a single platform. With a robust set of open APIs, RingCentral enables businesses to seamlessly embed communications into custom or everyday business applications, improving workflow productivity. Businesses worldwide rely on RingCentral to connect their workforces, build relationships with customers, share knowledge, and get work done—how they want, wherever they want.
Built entirely from the ground up on Google Cloud Platform, Dialpad’s business communications platform provides unmatched mobility, flexibility, and security to more than 50,000 of the world’s most innovative businesses. It’s suite of products include Dialpad Talk, Dialpad Sell, Dialpad Support, and UberConference, all of which have native Voice Intelligence features. All of Dialpad's offerings directly integrate with other business-critical cloud applications such as G Suite, Salesforce, and Zendesk for maximum productivity and end-user efficiency.
CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and chat tools. More than 30,000 customers around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Integrations with systems like Google, Salesforce, Facebook, Zendesk, and Microsoft Dynamics ensure that call conversions are seamlessly integrated into existing sales and marketing processes. CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, and as a leader on G2 Crowd for inbound call tracking software.
With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.
Work smarter with Vonage Business Cloud, our unified communications platform: seamlessly connect via voice, chat, text messaging or video, virtually anywhere. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device, and collaborate from virtually anywhere with robust conferencing tools like Amazon Chime and VonageFlow team messaging. We boast a 99.999% uptime reliability¹, ensuring the maximum for your business’ productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability.
At Fuze, we want to change the way people communicate so they can do their best work. With the modern workforce in mind, we’ve created one platform that empowers people to seamlessly transition between calling, meeting, chatting, and content sharing, and collaborate on any device, whenever and wherever they choose.
With the Avaya Equinox solution, Avaya embeds communications directly into the applications, browsers and devices your employees use every day to create a single, powerful gateway for calling, messaging, conferencing and collaboration. We free people from their desktop and give them a more natural and efficient way to connect, communicate and share – when, where and how they want.
To successfully compete in business your associates must be able to connect anywhere with clients, and each other, on the devices of their choice. Crystal-clear voice services are expected; to get ahead, your enterprise must be visible, present and able to collaborate instantly. Evolve IP’s cloud-based Unified Communications solution delivers award-winning collaboration (video, chat, conferencing and more) and crystal-clear voice services that integrate with the applications you’re already using today; dramatically easing deployment and user adoption. Even better, as a strategic partner, we design and customize our solutions to fit the unique needs of your business instead of forcing you into a “one-size-fits-none” service.
ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish.
FreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server. FreePBX is licensed under the GNU General Public License (GPL), an open source license. FreePBX can be installed manually or as part of the pre-configured FreePBX Distro that includes the system OS, Asterisk, FreePBX GUI and assorted dependencies.
ActivePBX® is a cloud-based business phone system that saves you money while increasing productivity and mobility. The system works with your existing broadband Internet connection, which eliminates the need for costly telecom hardware and traditional phone services. ActivePBX is a division of ActiveServe, Inc. Founded in 2002, ActiveServe offers a wide array of solutions for your business continuity needs.
PanTerra's CloudUC is a comprehensive business-class cloud unified communications solution. Seamlessly integrating advanced PBX services, collaboration tools, unified messaging, contact management, file sync & share and business analytics into a single solution accessible from desktop to mobile devices, CloudUC increases productivity, lowers IT operating expenses and greatly simplifies the administration of multiple cloud services.
Star2Star Communications empowers global business success with a Full Spectrum Communications Solution, the world’s only complete Unified Communications system. With options ranging from pure to on-premises cloud, Star2Star offers unparalleled value, reliability, quality, and scalability. Star2Star unifies business communications including voice, video, fax, mobile, chat, and presence management. Merged with Blueface, the leading pan-European UCaaS provider, Star2Star possesses a global influence and customer base. Star2Star's award-winning, patented Constellation™ Network overcomes the reliability and quality limitations of other communications technologies and enables companies to choose the deployment methodology that aligns best with their needs. For businesses who require high-quality voice, redundant networks for continuity, and ultra-reliable communications, Star2Star's StarCloud+ architecture offers the highest guaranteed SLAs in the industry at an affordable price. Businesses with less complexity, who seek the best communications capabilities for their employees and customers, can consider the StarCloud solution the optimal choice. In addition to the innovative Full Spectrum Communications Solution, Star2Star also provides end-to-end services including on-site installation, maintenance, seamless software updates, custom integrations and development, and 24/7/365 support. This allows Star2Star Partners to be solution providers and provide for each customer’s unique business needs, thus ensuring an exceptional customer experience.
Axon is a virtual IP PBX for Windows designed to manage phone calls in a business or call center environment. This software works as a fully featured telephone switch connecting to phone lines and extensions using stateoftheart VoIP technology, offering all the normal features of a traditional PBX routing all calls within a business.
GlobalMeet is an all-in-one communications solution that combines a cloud phone system with collaboration and conferencing tools. Our rich feature set includes enterprise voice, a cloud-based business phone system, text messaging, chat and HD video and web conferencing. Check your calendar, message with a co-worker, start a meeting, make a phone call or perform any other business communications task with GlobalMeet, a new generation unified communications (UC) platform
MiCloud Connect is a complete business communications and collaboration solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work. MiCloud Connect is easy to deploy and delivers simple licensing so businesses don’t have to overpay for features they don’t use and can easily evolve as needs change. Plus, it’s backed by strong SLAs, built-in redundancy and on-demand scalability to maximize uptime and deliver security businesses demand.
itPBX provides cloud-based VoIP phone systems and unified communication services. itPBX customers include start-ups, small to medium businesses, large enterprise customers, call centers, non-profit organizations, legal firms, real estate agencies, and more. itPBX offers a scalable cloud architecture that provides an integrated, seamless experience that enriches and simplifies the communication experience for companies. This makes it easier to reach customers and interact with co-workers.
Kerauno is a global Communications Workflow as a Service (CWaaS) platform that powerfully connects people, process, software and systems. Through the infusion of key modes of communication including voice, SMS text, chat, email and social media, Kerauno can amplify existing business software to provide strategic insights and actionable analytics across all forms of communication which affect every industry and vertical. Headquartered in Indianapolis, Kerauno has created a global customer base that relies on its mobile-centric communications workflow platform to optimize business processes, enhance customer and employee engagements, and drive revenue to the bottom line.
Cloud-based unified communications (UCaaS) is one of the many important features that make the Ooma Enterprise platform a great solution for growing businesses. Not only do UCaaS systems enable an increasingly mobile and digital workforce, but they also deliver important business metrics and eliminate common IT headaches for your team.