The Top 20 Easiest To Use UCaaS Platforms

See the top UCaaS Platforms products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Nextiva

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

77%

Mid Market

22%

Enterprise

Ringover

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

79%

Mid Market

21%

Enterprise

Zoom Workplace

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

51%

Mid Market

31%

Enterprise

18%

GoTo Connect

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

71%

Mid Market

25%

Enterprise

RingEX

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

58%

Mid Market

35%

Enterprise

CallTower

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

25%

Mid Market

63%

Enterprise

12%

Crexendo

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.6

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

79%

Mid Market

21%

Enterprise

Dialaxy

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

52%

Mid Market

48%

Enterprise

8x8 Work

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.5

Customer Segment Breakdown

Small Business

55%

Mid Market

35%

Enterprise

10%

#10

Ultatel

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

10.0

Customer Segment Breakdown

Small Business

74%

Mid Market

24%

Enterprise

#11

Webex Suite

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

31%

Enterprise

50%

#12

PBXware

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

61%

Mid Market

39%

#13

Dialpad Connect

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.5

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

58%

Mid Market

33%

Enterprise

10%

#14

Five9 Intelligent Cloud Contact Center Platform

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

24%

Mid Market

56%

Enterprise

20%

#15

Webex Calling

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.5

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

30%

Mid Market

41%

Enterprise

30%

#16

Wildix

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

93%

Mid Market

#17

3CX

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

43%

Mid Market

49%

Enterprise

#18

Intermedia Unite

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

67%

Mid Market

21%

Enterprise

12%

#19

Yeastar P-Series PBX System

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

75%

Mid Market

21%

Enterprise

#20

CTM

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

66%

Mid Market

30%

Enterprise