Best UCaaS Platforms with CCaaS Option Capabilities

Benefits of UCaaS Platforms with CCaaS Option capabilities include: Is also able to serve as contact center software.
Below are the top-rated UCaaS Platforms with CCaaS Option capabilities, as verified by G2’s Research team. Real users have identified CCaaS Option as an important function of UCaaS Platforms. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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13 Listings in UCaaS Platforms Available
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Nextiva

(3,481)4.5 out of 5
Entry Level Price:Starting at $15.00
1st Easiest To Use in UCaaS Platforms software
OverviewPros and Cons
Product Description

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

Users: Owner, President · Industries: Hospital & Health Care, Insurance · Market Segment: 78% Small-Business, 21% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Helpful, Easy Setup, Reliability
ConsDifficult Configuration, Complexity, Number Issues, Complex Processes, Difficult Setup
User SatisfactionSeller Details
Nextiva features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
8.5
Tenancy Flexibility
Average: 8.8
8.5
Video Conferencing
Average: 8.8
9.1
Native VoIP
Average: 8.9
Seller Details
Year Founded
2008
HQ Location
Scottsdale, Arizona
Company Website
https://www.nextiva.com/
Twitter
@Nextiva
LinkedIn® Page
https://www.linkedin.com/company/459293/

8x8 Work

(836)4.2 out of 5
4th Easiest To Use in UCaaS Platforms software
OverviewPros and Cons
Product Description

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure

Users: Owner, Office Manager · Industries: Information Technology and Services, Financial Services · Market Segment: 58% Small-Business, 32% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Communication, Reliability, Customer Support, Features
ConsCustomer Service, Customer Support, Poor Customer Support, Limited Features, Technical Issues
User SatisfactionSeller Details
8x8 Work features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.8
8.3
Tenancy Flexibility
Average: 8.8
8.1
Video Conferencing
Average: 8.8
8.6
Native VoIP
Average: 8.9
Seller Details
Year Founded
1987
HQ Location
San Jose, CA
Company Website
https://www.8x8.com
Twitter
@8x8
LinkedIn® Page
https://www.linkedin.com/company/8x8
Ownership
NYSE:EGHT
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Vonage Business Communications

(496)4.3 out of 5
OverviewPros and Cons
Product Description

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give yo

Users: President, Office Manager · Industries: Staffing and Recruiting, Information Technology and Services · Market Segment: 60% Small-Business, 33% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Reliability, Calling Features, Customer Support, Messaging Features
ConsTexting Limitations, Call Drops, Customer Service, Call Connectivity Issues, Connection Issues
User SatisfactionSeller Details
Vonage Business Communications features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.6
Tenancy Flexibility
Average: 8.8
8.6
Video Conferencing
Average: 8.8
8.9
Native VoIP
Average: 8.9
Seller Details
Year Founded
2001
HQ Location
Holmdel, NJ
Company Website
https://www.vonage.com
Twitter
@Vonage
LinkedIn® Page
https://www.linkedin.com/company/5028/

Dialpad Connect

(4,077)4.4 out of 5
Entry Level Price:$25 Per user, per mont...
13th Easiest To Use in UCaaS Platforms software
OverviewPros and Cons
Product Description

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect,

Users: Owner, CEO · Industries: Information Technology and Services, Marketing and Advertising · Market Segment: 56% Small-Business, 32% Mid-Market
User Sentiment

Reviewers frequently mention the user-friendly interface, the ability to handle multiple calls simultaneously, and the AI transcription feature that provides summaries and transcripts of each call, enhancing productivity and communication. Users experienced issues such as glitches when making calls, system freezes requiring a reboot, and poor call quality in case of unstable internet connection, and some found the advanced customization and certain integrations challenging to master.

Pros and ConsUser Satisfaction
ProsEase of Use, Call Management, Helpful, Call Recording, Features
ConsCall Issues, Connection Issues, Missing Functionality, Recording Issues, Call Quality Issues
User SatisfactionSeller Details
Dialpad Connect features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.8
Tenancy Flexibility
Average: 8.8
9.3
Video Conferencing
Average: 8.8
9.2
Native VoIP
Average: 8.9
Seller Details
Year Founded
2011
HQ Location
San Ramon, California
Company Website
https://Dialpad.com
Twitter
@DialpadHQ
LinkedIn® Page
https://www.linkedin.com/company/3967399/

Intermedia Unite

(517)4.5 out of 5
Entry Level Price:$15.99
OverviewPros and Cons
Product Description

Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

Users: Owner, President · Industries: Information Technology and Services, Marketing and Advertising · Market Segment: 67% Small-Business, 21% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Customer Service, Intuitive, Reliability
ConsInternet Dependency, Admin Control, Admin Control Issues, Connection Issues, Customer Service
User SatisfactionSeller Details
Intermedia Unite features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.8
Tenancy Flexibility
Average: 8.8
9.0
Video Conferencing
Average: 8.8
9.0
Native VoIP
Average: 8.9
Seller Details
Year Founded
1993
HQ Location
Sunnyvale, California
Company Website
https://www.intermedia.com/
Twitter
@intermedia_net
LinkedIn® Page
https://www.linkedin.com/company/8903/

3CX

(536)4.4 out of 5
Entry Level Price:Free
View top Consulting Services for 3CX
OverviewPros and Cons
Product Description

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

Users: IT Manager, Systems Administrator · Industries: Information Technology and Services, Telecommunications · Market Segment: 50% Mid-Market, 43% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Reliability, Flexibility, Features, Easy Setup
ConsComplex Processes, Difficult Configuration, Learning Curve, Limited Features, Expensive
User SatisfactionSeller Details
3CX features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
10.0
Tenancy Flexibility
Average: 8.8
8.6
Video Conferencing
Average: 8.8
9.7
Native VoIP
Average: 8.9
Seller Details
Year Founded
2005
HQ Location
Nicosia
Company Website
https://www.3cx.com
Twitter
@3CX
LinkedIn® Page
https://www.linkedin.com/company/1021704/

Genesys Cloud CX

(1,530)4.4 out of 5
View top Consulting Services for Genesys Cloud CX
OverviewPros and Cons
Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users: Manager, Case Advocate · Industries: Information Technology and Services, Financial Services · Market Segment: 46% Mid-Market, 40% Enterprise
User Sentiment

Reviewers appreciate the platform's high flexibility, its ability to handle calls, chats, emails, and social messages in a single platform, and its accessibility through both PC and mobile. Reviewers experienced issues with frequent disconnections on mobile phones, a steep learning curve for new admins, and limitations in reporting timeframes.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Reliability, Efficiency, Intuitive
ConsLimited Features, Missing Features, Complexity, Inadequate Reporting, Learning Curve
User SatisfactionSeller Details
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.8
8.9
Tenancy Flexibility
Average: 8.8
8.9
Video Conferencing
Average: 8.8
9.3
Native VoIP
Average: 8.9
Seller Details
Year Founded
1990
HQ Location
Menlo Park, CA
Company Website
https://www.genesys.com
Twitter
@Genesys
LinkedIn® Page
https://www.linkedin.com/company/601919/
Phone
+1 650 466 - 1100

CTM (formerly CallTrackingMetrics)

(760)4.5 out of 5
Entry Level Price:$79.00
View top Consulting Services for CTM (formerly CallTrackingMetrics)
OverviewPros and Cons
Product Description

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster,

Users: Owner, President · Industries: Marketing and Advertising, Internet · Market Segment: 65% Small-Business, 30% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Helpful, Call Tracking, Features
ConsLearning Curve, Complexity, Difficult Navigation, Steep Learning Curve, Missing Functionality
User SatisfactionSeller Details
CTM (formerly CallTrackingMetrics) features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
9.6
Tenancy Flexibility
Average: 8.8
10.0
Video Conferencing
Average: 8.8
9.4
Native VoIP
Average: 8.9
Seller Details
Year Founded
2009
HQ Location
231 Najoles Rd Suite 500, Millersville, MD 21108
Company Website
https://www.calltrackingmetrics.com
Twitter
@CallTrac
LinkedIn® Page
https://www.linkedin.com/company/5377709/

Avaya Unified Communications

(42)4.2 out of 5
OverviewPros and Cons
Product Description

Avaya's UCaaS solutions help businesses improve employee satisfaction, increase productivity, and reduce costs. It offers many benefits over traditional on-premises unified communications systems, inc

Market Segment: 60% Enterprise, 24% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Communication, Customizability, Customization, Easy Implementation
ConsCall Drops, Connection Issues, Audio Issues, Audio Problems, Call Connectivity Issues
User SatisfactionSeller Details
Avaya Unified Communications features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
9.3
Tenancy Flexibility
Average: 8.8
9.7
Video Conferencing
Average: 8.8
9.0
Native VoIP
Average: 8.9
Seller Details
Year Founded
2000
HQ Location
Durham, North Carolina
Company Website
https://www.avaya.com
Twitter
@Avaya
LinkedIn® Page
https://www.linkedin.com/company/1494/
Ownership
NYSE: AVYA

Windstream OfficeSuite UC

(30)4.1 out of 5
OverviewPros and Cons
Product Description

100% cloud-based phone, mobility and unified communications system to give your businesses a collaborative edge.

Market Segment: 60% Mid-Market, 57% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Calling Features, Reliability
ConsAccess Issues, Contact Management, Performance Issues
User SatisfactionSeller Details
Windstream OfficeSuite UC features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2006
HQ Location
Little Rock, AR
Company Website
https://www.windstream.com/
LinkedIn® Page
https://www.linkedin.com/company/windstream-enterprise/

Mitel

(234)3.8 out of 5
Entry Level Price:$20.99 /user/month
View top Consulting Services for Mitel
OverviewPros and Cons
Product Description

Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location.

Users: Office Manager, IT Manager · Industries: Information Technology and Services, Financial Services · Market Segment: 47% Small-Business, 45% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Setup, Easy Access, Easy Implementation, Easy Integration
ConsPerformance Issues, Software Bugs, App Instability, Complex Reporting, Connection Issues
User SatisfactionSeller Details
Mitel features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 8.8
7.0
Tenancy Flexibility
Average: 8.8
8.1
Video Conferencing
Average: 8.8
8.0
Native VoIP
Average: 8.9
Seller Details
Year Founded
1972
HQ Location
Kanata, Ontario
Company Website
https://www.mitel.com/
Twitter
@Mitel
LinkedIn® Page
https://www.linkedin.com/company/4924/

MiCloud Flex

(29)3.8 out of 5
OverviewUser Satisfaction
Product Description

Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security throug

Market Segment: 76% Mid-Market, 21% Enterprise
User SatisfactionSeller Details
MiCloud Flex features and usability ratings that predict user satisfaction
7.0
Has the product been a good partner in doing business?
Average: 8.8
6.7
Tenancy Flexibility
Average: 8.8
3.3
Video Conferencing
Average: 8.8
6.7
Native VoIP
Average: 8.9
Seller Details
Year Founded
1972
HQ Location
Kanata, Ontario
Company Website
https://www.mitel.com/
Twitter
@Mitel
LinkedIn® Page
https://www.linkedin.com/company/4924/

Call Center for Skype

(14)4.3 out of 5
OverviewPros and Cons
Product Description

Call Center for Skype is a software based Skype IP PBX that allows you to implement a Skype system with auto-attendant, interactive voice response, automatic call distribuiton, call recording, and voi

Market Segment: 57% Small-Business, 29% Enterprise
Pros and ConsUser Satisfaction
ProsHelpful
User SatisfactionSeller Details
Call Center for Skype features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.8
8.3
Tenancy Flexibility
Average: 8.8
10.0
Video Conferencing
Average: 8.8
6.7
Native VoIP
Average: 8.9
Seller Details
HQ Location
N/A
Company Website
https://www.talkhelper.com/
Twitter
@prettymay
LinkedIn® Page
https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps
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