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Cloud Communication Platforms reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Best Cloud Communication Platforms

Cloud communication platforms provide tools for mobile developers to connect their mobile apps to a phone’s SMS, voice, and verification features via APIs. Developers use these products to add communication capabilities such as text notifications, user-to-user chatting, and voice connectivity to their applications. Many cloud communication platforms help developers customize how their products interact with these features via documentation around extensibility.

Cloud communication platforms allow developers to implement functionality beyond basic communications, such as multi-factor authentication (MFA) via texts and emails. These tools are often associated with VoIP, or voice over internet protocol software, which uses an IP network to transmit phone calls seamlessly without the need to connect to an extra telephone network.

To qualify for inclusion in the Cloud Communication Platforms category, a product must:

Host APIs allowing developers to integrate communication functionalities in their apps
Provide documentation around API interactions and extensibility

Top 10 Cloud Communication Platforms

  • Twilio
  • Vonage Communications APIs (formerly Nexmo)
  • Plivo
  • Telnyx
  • Podium
  • Bandwidth
  • Zipwhip
  • Infobip
  • Voxbone, now part of Bandwidth
  • thinQ

Compare Cloud Communication Platforms

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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(331)4.5 out of 5

Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.

(362)4.2 out of 5
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Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible. Our APIs connect you to Vonage’s Tier 1 network as well as more than 1,600 telec

(419)4.5 out of 5
Optimized for quick response

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly program voice and SMS capabilities into their applications. With direct relationships with over 1600 carrier networks globally, connectivity in 195 countries and pay-as-you-go pricing, Plivo enables easy and cost-effective global communications. Start for free. Deploy within hours.

(137)4.8 out of 5
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Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our simple Mission Control portal and API mean you can integrate voice, messaging, fax, wireless, video, and more into your applications with ease. Every Telnyx customer has access to 24/7 in-house engineering support, as well as complimentary services like configuration management, enterprise-level security, and fraud detection.

(1,181)4.6 out of 5
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Podium is redefining the way customers interact with local businesses. From collecting reviews on the sites that matter most, text-enabling your website with Webchat, collecting payment via text, gathering private feedback after an experience to managing all your customer messages from one central dashboard with Inbox, Podium is the answer. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and team at every customer touchpoint

(180)4.6 out of 5
Optimized for quick response
Entry Level Price:$0.01 (per minute)

Bandwidth's solutions are shaping the way we connect where we live, work and play -- with APIs that allow users to easily embed voice calling & text messaging into software and apps. Bandwidth is a communications platform as a service (CPaaS) company, offering a full suite of voice and messaging APIs, all built atop the company’s own carrier-grade VoIP network, purpose-built with business-grade quality and deliverability in mind. We can help give your app a voice in a matter of minutes,

(92)4.6 out of 5

Zipwhip provides Texting for Business to help companies of all sizes engage with their customers faster and more effectively. With Zipwhip, a business can text (SMS) enable their existing landline, VoIP or toll-free number and text customers using convenient desktop, web and mobile apps. Additionally, Zipwhip's texting solution integrates with many of the top software applications, making it easy to add texting to existing workflows.

(34)4.3 out of 5
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Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention.

(123)4.3 out of 5
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"Whether digital native or plotting a pain-free path to the cloud, businesses can achieve instant global scale for their communications with our enterprise-grade worldwide voice and messaging network. Our compliant, elastic SIP trunking services and phone numbers deliver fully localized presence on a global scale, on demand, across 93% of the world's economy. It's why we're the voice infrastructure partner of choice for the majority of Leaders in Gartner's Magic Quadrants for UCaaS and CCaaS.

(63)4.6 out of 5
Optimized for quick response
Entry Level Price:.003 per minute

thinQ delivers a better way to power voice and SMS/MMS text messaging applications in the cloud. Get up and running fast with our new, integrated thinQ io portal or APIs. We make it easy for SaaS and UCaaS platforms, enterprise contact centers, plus telecom VoIP providers to bring your own 40 high-quality carriers to Twilio, Nexmo, Plivo, SignalWire or any SIP connection. Use our APIs to add and control your inbound and outbound voice and texting features in your existing tech stack in minu

(16)4.8 out of 5

Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backend infrastructure. Voximplant architecture is designed for serverless: developers upload their JavaScript code into our cloud and uploaded code is being executed automatically when a call arrives at the platform or when an HTTP API command is executed. A call can arrive at the platform from a phone

(23)4.4 out of 5
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Sinch delivers 110 billion engagements a year and our communication platform reaches every mobile phone on the planet -  in seconds or less. We're proud to work with some of the world's largest and most demanding enterprises including the 8 of the 10 largest U.S. tech companies. Our suite of products and solutions enables you to get closer to your customers. Whether you're a retail company or a mobile operator, a developer or a marketer, a mobile marketing novice or expert – Sinch can help yo

(58)4.7 out of 5

TextUs is an enterprise texting solution that allows businesses to have engaging conversations at scale with customers and employees with 10x the response rates of email and voice. Maximize conversion to revenue by giving your team members the best solution for engaging customers and employees along their journey with your organization.

(72)4.8 out of 5

CometChat is a robust Chat API & In-App Messaging SDK for Mobile & Web Apps. It readily integrates with over 92+ platforms and comes with inbuilt monetisation, moderation, collaboration and administration tools. CometChat also comes with a Chat UI kit with a fully customisable source code. Having over 50,000+ user, CometChat's top use cases come from dating, healthcare, e-commerce, fin-tech, banking, e-learning, gaming, social media, and community, enterprise messaging and more. CometCh

(47)4.3 out of 5

MessageBird is a communications platform-as-a-service (CPaaS) company. At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on MessageBird to solve their communication challenges. Our

(15)4.8 out of 5

The only single-source cloud-communications platform that provides limitless scale and control for the creation and management of mobile communications through APIs and the world’s largest unified global network.

(43)4.6 out of 5

RingCaptcha offers phone 2FA, OTP, SMS, voice API to help companies verify, engage, and retain end-users - 'Real Users, Real Contact'. With RingCaptcha, you integrate once with us and gain access to the best routes for sending OTP or SMS notifications reliably through Twilio, MessageBird, Infobip, Nexmo, etc., RingCaptcha builds additional security and reliability layer on top of all global and regional OTP & SMS providers to mitigate against fraud using machine-learning, and reliably send O

(57)4.2 out of 5

Hearsay Systems offers the Hearsay Advisor Cloud for financial services, empowering advisors to efficiently and compliantly use social media, websites, text and email to engage with customers, build stronger relationships and grow their business. Its prescriptive technology processes and prioritizes data from across digital channels and data systems, providing actionable suggestions for advisors on how they should engage with clients next. Built for the enterprise, Hearsay connects these advisor

(25)4.1 out of 5

Empowering developers, businesses, and startups with easy-to-integrate communication APIs, MSG91 focuses on innovation and ease-of-use by constantly upgrading services and features to our core offerings that include SMS, Email, Voice, WhatsApp APIs, and a dedicated SendOTP platform for 2-factor authentication. We have the perfect tool you require to make your business communication effective, secure & reliable. Guaranteed delivery Real-time analytics Easy-to-integrate communication APIs A

(10)4.5 out of 5

CONTUS MirrorFly is a customizable communication API and SDK for businesses to build or integrate chat applications on Android, iOS and Web applications. The solution comes with multiple communication mediums like chat, voice, video call and video conferencing features. The solution supports 150+ collaboration features and 40+ use cases ranging from healthcare, In-app chat, eLearning platforms, CRMs & more. The scalable chat solution supports million+ of concurrent users to communicate at a

(248)4.0 out of 5

The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

(7)4.6 out of 5
Entry Level Price:$5.95

SendHub is a business SMS and voice platform that offers convenience, flexibility and all the features that today's modern businesses and organizations need to manage SMS marketing campaigns, customer support, dispatch and delivery and a wide range of other use cases, all within an easy-to-use web dashboard and mobile app. There's no hardware to install or configure - everything you need is included in your SendHub account.

(7)4.9 out of 5
Entry Level Price:$17.5 5000

ClearoutPhone will help you to understand whether the given phone number is valid or not and return with carrier type, line type,location details etc. We validate phone number across the globe with a multi-level process that covers validation via International telecom authority, multiple carrier lines, and 3rd party validation, we ensure the highest level of accuracy achievable for each number.On successful signup, you will be assigned with 100 credits which can be used for either instant or bul

(11)4.4 out of 5
Optimized for quick response

Chatbox has rebranded to Prompt.io. Prompt.io is a text messaging platform purpose built for speed, reliability, and automation, that offers both person-to-person (P2P) and application-to-person (A2P) messaging. Prompt.io provides businesses a significant communication advantage by combining text messaging with mobile forms, creating one seamless, end-to-end mobile customer experience from communicating to closing business. Founded in 2014, Prompt.io is headquartered in Seattle and was included

(22)4.5 out of 5

Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiq’s Conversational Engagement Platform, companies can easily orchestrate commerce and service conversations involving both bots and humans. We think businesses should engage with their customers in the same ways people communicate with their friends. When customers can reach you how they want to reach you, when they want

(4)4.0 out of 5

Spring Edge - A Business Communications Platform, strive to create the next generation of business communication experiences with innovative ideas and solutions for consumers and businesses across the globe. Spring Edge is one of the premier business communication Platform, Spring Edge's core services includes messaging and voice communications with comprehensive and customized platform for all business scales.

Dolby.io is the cloud-based audio, voice, and video API platform used to transform media and communication apps. Incorporate life like HD audio and video into applications to keep user communication 'in-flow' and provide a premium user experience. With a few lines of code, the Enhance API lets you improve speech leveling, noise reduction, loudness correction and speech isolation in your media. The Analyze API removes the time consuming, manual and costly process of processing audio, by giving au

(5)3.7 out of 5

Sendbird is the leading interaction API platform trusted by modern digital apps like Reddit, Delivery Hero, and Hinge to easily embed real-time chat, voice, and video into their apps. Sendbird makes real-time interactions available through an easy to access API on top of a fully managed platform. Sendbird graduated from Y Combinator in 2016, and has over $120MN in funding from leading investors such as ICONIQ Capital, Tiger Global, Shasta Venture and August Capital. We have over 200 employees a

(6)3.8 out of 5

VoIP Innovations is a full-service global communications provider offering developers, business customers, enterprises, and carriers three areas of value: carrier services, Apidaze programmable telco APIs (CPaaS), and a Showroom with ready to deploy partner solutions. With VoIP Innovations, customers are able to build solutions with advanced functionality like voice, WebRTC, and messaging, as well as lower costs on Toll-Free, fax, and global voice and SMS origination/termination. With 24/7 tech

(3)4.7 out of 5
Entry Level Price:$199 0 NA MONTH

ChatCamp is a real-time Chat SDK and Messaging API for Mobile Apps and Websites. It is developer friendly and can be installed into Android, iOS and Javascript applications within minutes. We have expertise in helping consumer to consumer(C2C) marketplaces engage more users through our ready to use cross-platform chat product. We work with marketplaces in various industries like Real Estate, Healthcare, Education, Recruitment, Sports, Travel etc.

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Check out the G2 Grid® for the top Cloud Communication Platforms products. G2 scores products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. Together, these scores are mapped on our proprietary G2 Grid®, which you can use to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
Leaders
High Performers
Contenders
Niche
Hearsay
Twilio
Infobip
Vonage Communications APIs (formerly Nexmo)
Sinch
Podium
CometChat
Plivo
Telnyx
Bandwidth
Zipwhip
MessageBird
Voxbone, now part of Bandwidth
RingCaptcha
thinQ
TextUs
MSG91
Voximplant
Pareteum Experience Cloud
Market Presence
Satisfaction

Learn More About Cloud Communication Platforms

What are Cloud Communication Platforms?

Cloud communications platforms give businesses and developers the framework they need to add voice, calling, and messaging features to their applications via prebuilt application programming interfaces (APIs). Cloud communication refers to online voice and text communications hosted by third party providers. With cloud communication platforms, developers can implement cloud communication functionality for their applications with prebuilt tools rather than developing their own from scratch. This speeds up the development process.

Cloud communication platforms allow developers to customize APIs to control how their products interact with voice, video, SMS, MMS and verification features. Cloud communication platforms let users customize and control their interface with ease. They also have the added benefit of better security compared to communication functionalities built from scratch. The combination of cloud communications platforms’ ease of use, customization, and security make them essential products for developers implementing mobile communication features in their company’s software.

Key Benefits of Cloud Communication Platforms

  • Saves developers’ time and resources
  • Easy to implement in an organization
  • Ability to customize interface
  • Better security thanks to the cloud

Why Use Cloud Communication Platforms?

Streamlined implementation — Cloud communication platforms offer developers entirely prebuilt, customizable tool kits. As a result, teams can accomplish cloud communication goals without spending extra time and resources to develop these features from scratch. Cloud communication platforms’ APIs streamline the implementation process for cloud communication features during application development.

Customization — Cloud communication platforms ensure developers avoid the pitfalls of building cloud communication features from scratch, while enabling users to control and customize the platform to suit their needs. Cloud communication platforms’ customizable APIs give development teams the same flexibility they could find with an in-house solution while saving users effort and resources. This customization is one of cloud communication platforms’ key benefits — the variety of use cases is endless.

Security — Developers building their own cloud communication solutions face many security vulnerabilities, as a result, they often pour extra resources into ensuring their security. Developers can rest easy with the implementation of cloud communication platforms that are already verified as secure.

Who Uses Cloud Communication Platforms?

One of the great things about cloud communication platforms is its variety of use cases. Application developers for all different realms can use cloud communication platforms to build communication features that suit their company’s needs. Below are some common use cases of cloud communication software.

Contact centers — Companies can unify and manage their contact center communications via custom built solutions through cloud communication platforms. Developers can integrate voice features directly into their company’s existing application so customer service agents have real-time visibility and context for issues. Call flows can also be optimized and streamlined.

In-app customer support — Application development teams benefit from the ability to implement in-app customer support using cloud communication platforms’ SMS integration features. Companies improve the customer experience by giving consumers a direct line to support without leaving the app.

Appointment confirmation — In the health care sector, developers use cloud communication platforms to schedule automated SMS appointment reminders to reduce missed appointments and optimize scheduling. Companies can even use two-way SMS so customers can confirm or deny appointments with ease.

Cloud Communication Platforms Features

Voice and SMS integration— Cloud communication platforms enable developers to integrate voice and SMS capabilities within their Voice over Internet Protocol (VoIP) enabled applications. Many cloud communication platforms offer voice and SMS integration that is “platform-agnostic" — meaning the functionality is usable regardless of the development platform.

Programmable APIs — Developers benefit from cloud communication platforms’ prebuilt and customizable APIs. These predefined functions and features streamline cloud communication implementation, while giving developers the flexibility to curate communication features that best suit their applications.

Implementation guides — Many cloud communication platforms offer guides and tutorials so users can understand the full scope of the software. These guides streamline cloud communication implementations and provide a solid starting point for developers who haven’t worked with cloud communication functionality.

Support — Developers using cloud communication platforms can run into trouble, even with detailed guides. Luckily, most cloud communication platforms offer full support via various contact channels so developers can have questions answered and issues resolved quickly.

Multi-factor authentication — Developers can use cloud communication platforms’ APIs to implement two-factor and multi-factor authentication for any communications performed by their applications.This functionality secures company and user data.

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