# Best UCaaS Platforms - Page 2 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella. UCaaS products offer features provided by collaborative point solutions such as [VoIP software](https://www.g2.com/categories/voip), [video conferencing software](https://www.g2.com/categories/video-conferencing), [internal communications software](https://www.g2.com/categories/internal-communications), and other [team collaboration software](https://www.g2.com/categories/team-collaboration) types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium. While UCaaS products provide extensive functionality themselves, many will integrate with outside [content management systems](https://www.g2.com/categories/content-management) or [contact center software](https://www.g2.com/categories/contact-center) depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel. To qualify for inclusion in the UCaaS category, a product must: - Be a cloud-based collaboration and communication platform - Supply VoIP, video conferencing, business messaging, and file sharing - Provide cross-channel functionality - Offer additional collaboration and communication tools natively - Be flexible enough to incorporate new communication channels as they are developed ## Top UCaaS Platforms at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | 4.5/5.0 (53,516 reviews) | AI-powered meeting collaboration with unified workspace | "[Reliable Meetings with Smart AI Summaries and Seamless Collaboration](https://www.g2.com/survey_responses/zoom-workplace-review-12831216)" | | 2 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,658 reviews) | Hybrid meetings with AI-powered inclusivity features | "[Dependable All-in-One Collaboration with Webex Suite](https://www.g2.com/survey_responses/webex-suite-review-13068771)" | | 3 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,547 reviews) | Remote-first call routing with mobility | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" | | 4 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,369 reviews) | AI call summaries for distributed teams | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 5 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | CRM-integrated call analytics and location-based routing | "[Easy Calling Experience with Teams Integration](https://www.g2.com/survey_responses/webex-calling-review-12988940)" | | 6 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (895 reviews) | Mobile-first calling with Teams integration | "[Modern interface, easy configuration, and fast chat support](https://www.g2.com/survey_responses/8x8-work-review-12980303)" | | 7 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (4,031 reviews) | — | "[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)" | | 8 | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5.0 (1,390 reviews) | — | "[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)" | | 9 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (466 reviews) | CRM-integrated calling with automatic conversation logging | "[Easy Setup, Reliable Calls, and Time-Saving CRM Integration](https://www.g2.com/survey_responses/ringover-review-13062335)" | | 10 | [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) | 4.5/5.0 (1,139 reviews) | Zoho-integrated webinars with embedded registration tracking | "[Sharing my screen saves me from a lot of back-and-forth](https://www.g2.com/survey_responses/zoho-meeting-review-13064237)" | ## G2 Grid® for UCaaS Platforms ![G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/ucaas-platforms/grids.png?focus%5B%5D=7372&focus%5B%5D=18255&focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=70977&focus%5B%5D=71595&focus%5B%5D=16314&focus%5B%5D=95230) Highlighted products: Zoom Workplace, Webex Suite, Nextiva, RingEX, Webex Calling, 8x8 Work, Dialpad Connect, and Ringover. Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=cisco-webex-suite&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work&focus%5B%5D=dialpad-connect&focus%5B%5D=ringover) ## How Many UCaaS Platforms Products Does G2 Track? **Total Products under this Category:** 221 ### Category Stats (Jul 2026) - **Average Rating**: 4.36/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Horizon Collaborate (+6.25%) - Among all products in this category, Horizon Collaborate recorded the largest rating increase compared to last month *Last updated: July 13, 2026* ## How Does G2 Rank UCaaS Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 98,700+ Authentic Reviews - 221+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which UCaaS Platforms Is Best for Your Use Case? - **Leader:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - **Highest Performer:** [Ringover](https://www.g2.com/products/ringover/reviews) - **Easiest to Use:** [Nextiva](https://www.g2.com/products/nextiva/reviews) - **Top Trending:** [Ringover](https://www.g2.com/products/ringover/reviews) - **Best Free Software:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) --- **Sponsored** ### Ultatel Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1771&secure%5Bchosen_at%5D=2026-07-13T16%3A08%3A27Z&secure%5Bdisplayable_resource_id%5D=1771&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1771&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1206636&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%2Ff%2Fvoicemail-to-email&secure%5Btoken%5D=c2f03129c7c29fdfc008592faa0a8c475ad088258a958a5a85c58a373e446fee&secure%5Burl%5D=https%3A%2F%2Fwww.ultatel.com%2Fcloud-based-phone-system%2F%3Futm_source%3DG2&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated UCaaS Platforms Products in 2026? ### 1. [PBXware](https://www.g2.com/products/pbxware/reviews) PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability. **Average Rating:** 4.5/5.0 **Total Reviews:** 25 **How Do G2 Users Rate PBXware?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.5/10 (Category avg: 8.8/10) - **Video Conferencing:** 7.2/10 (Category avg: 8.8/10) - **Native VoIP:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind PBXware?** - **Seller:** [Bicom Systems](https://www.g2.com/sellers/bicom-systems) - **Year Founded:** 2003 - **HQ Location:** London, Greenford - **LinkedIn® Page:** https://www.linkedin.com/company/bicom-systems (100 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 54% Small-Business, 35% Mid-Market #### What Are PBXware's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Reliability (7 reviews) - Flexibility (5 reviews) - Helpful (5 reviews) - Cost Efficiency (4 reviews) **Cons:** - Complex Processes (3 reviews) - Lack of Intuitiveness (3 reviews) - Contact Management (2 reviews) - Difficult Settings Management (2 reviews) - Navigation Difficulty (2 reviews) ### What Do G2 Reviewers Say About PBXware? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of PBXware, finding it reliable and simple to train support staff. - Users commend the **reliability** of PBXware, noting its stability and effective support that ensures smooth operations. - Users highlight the **flexibility** of PBXware, allowing easy deployment and tailored solutions for diverse customer needs. - Users appreciate the **helpful support team** of PBXware, ensuring reliable solutions and easy onboarding for customers. - Users highlight the **cost efficiency** of PBXware, enabling scalable solutions for businesses while minimizing expenses. **Cons:** - Users find the **complex processes** of PBXware challenging, as onboarding and managing changes can be cumbersome. - Users find the **lack of intuitiveness** in PBXware's interface challenging, affecting navigation and ease of use. - Users feel that PBXware lacks a **robust API for contact integration** , limiting customization and connectivity options. - Users find **settings management difficult** , leading to confusion and challenges in maintaining licenses and extensions effectively. - Users find PBXware's **navigation challenging** , noting the need for improved usability and interface design. #### What Are Recent G2 Reviews of PBXware? **"[Comprehensive Telecom Solution, Needs UI Tweaks](https://www.g2.com/survey_responses/pbxware-review-11988558)"** **Rating:** 4.5/5.0 stars *— Pinki P.* [Read full review](https://www.g2.com/survey_responses/pbxware-review-11988558) --- **"[Top-notch multitenant management and CRM integrations](https://www.g2.com/survey_responses/pbxware-review-11991339)"** **Rating:** 5.0/5.0 stars *— Niccolò M.* [Read full review](https://www.g2.com/survey_responses/pbxware-review-11991339) --- ### 2. [Fusion Connect: Modern Connectivity and Communications Solutions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews) Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. **Average Rating:** 4.4/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Fusion Connect: Modern Connectivity and Communications Solutions?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.5/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.7/10 (Category avg: 8.8/10) - **Native VoIP:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions?** - **Seller:** [Fusion Connect](https://www.g2.com/sellers/fusion-connect) - **Company Website:** https://www.fusionconnect.com - **Year Founded:** 2003 - **HQ Location:** Atlanta, Georgia, United States - **Twitter:** @FusionConnectSM (1,114 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/63248/ (1,615 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Non-Profit Organization Management, Restaurants - **Company Size:** 37% Small-Business, 33% Mid-Market #### What Are Fusion Connect: Modern Connectivity and Communications Solutions's Pros and Cons? **Pros:** - Helpful (17 reviews) - Customer Support (16 reviews) - Ease of Use (13 reviews) - Reliability (11 reviews) - Customer Service (8 reviews) **Cons:** - Poor Customer Support (12 reviews) - Customer Service (11 reviews) - Billing Issues (8 reviews) - High Cost (6 reviews) - Complex Processes (5 reviews) ### What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional support** from Fusion Connect, appreciating timely responses and streamlined communication amidst complexities. - Users praise the **responsive tech support** of Fusion Connect, highlighting their urgency and professionalism during critical situations. - Users find Fusion Connect's service to be **easy to use** with seamless transitions and effective support from the team. - Users commend the **reliability** of Fusion Connect, enjoying seamless transitions and robust, consistent service. - Users value the **excellent customer service** of Fusion Connect, noting quick responses and helpful support from the team. **Cons:** - Users express frustration with **poor customer support** , citing unclear communication and lack of issue resolution. - Users express frustration with **inconsistent customer service** , which hampers issue resolution and leads to additional complications. - Users report significant **billing issues** with unexpected fees and poor communication regarding charges and service contracts. - Users express concern about the **high costs** associated with Fusion Connect, feeling it lacks value for the price. - Users find the **complex processes** of Fusion Connect challenging, particularly with configuration and billing management issues. #### What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions? **"[Easy Transition with Significant Cost Savings](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)"** **Rating:** 5.0/5.0 stars *— Kevin R.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272) --- **"[Fusion Connect always Delivers](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)"** **Rating:** 4.5/5.0 stars *— Nicholas K.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005) --- ### 3. [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility. Core Capabilities Avaya Unified Communications encompasses a comprehensive set of features including: Voice & Calling: VoIP, call forwarding, transfer, conferencing, and multi-line support Messaging & Presence: Instant messaging, presence awareness (showing who is available, busy, or offline), and SMS/fax capabilities Video Conferencing: Browser-based HD video conferencing with screen sharing, annotation tools, and personalized meeting rooms Collaboration: Team workspaces, calendar integration, contact management, and third-party application integration Deployment Models Avaya offers multiple UC solutions to suit different organizational needs: Avaya Cloud Office is a cloud-based Unified Communications as a Service (UCaaS) platform providing phones, apps, messaging, conferencing, video, and team meeting capabilities in a single, flexible offering. Available in Standard, Premium, and Ultimate subscription tiers, it delivers streamlined global management with minimal IT overhead. Avaya IP Office Subscription supports both traditional Telephony Users and advanced UC Users. UC Users gain mobility features including softphone applications, video calling, instant messaging, presence capabilities, and integrations with Salesforce, Outlook, and Microsoft Teams. Avaya Aura is a communications platform that can be deployed on-premises, in private cloud, or in hybrid configurations, providing a robust foundation for voice, video, messaging, and collaboration with integration for modern collaboration tools. Avaya Aura Private Cloud offers cloud-hosted UC bundles—Essentials, Advanced, and Ultra—with capabilities including telephony, voicemail, instant messaging, team conferencing, mobility, and seamless integration with Microsoft Teams and Zoom. Avaya Managed Services provides dedicated support for organizations seeking operational simplification, with tiered UC offerings and ongoing vendor management. Key Benefits Unified Experience: Single interface for all communication modes reduces context-switching and improves productivity Mobility: Work from anywhere with secure mobile access and multi-device call management Scalability: Solutions for small teams to large enterprises with flexible subscription and licensing models Integration: Seamless compatibility with Microsoft Teams, Zoom, Salesforce, and other business-critical applications Security: Enterprise-grade security with device enrollment, call detail recording, and compliance features Cost Efficiency: Cloud-based options reduce capital infrastructure investment and IT management overhead Summary Avaya Unified Communications serves organizations seeking modern, integrated communication platforms that support hybrid and remote work, reduce communication silos, and enable employees to collaborate effectively from any location. Whether deployed on-premises, in the cloud, or in hybrid configurations, Avaya UC provides the flexibility, reliability, and feature richness enterprises require. **Average Rating:** 4.2/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Avaya Unified Communications?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.3/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.7/10 (Category avg: 8.8/10) - **Native VoIP:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Avaya Unified Communications?** - **Seller:** [Avaya](https://www.g2.com/sellers/avaya) - **Year Founded:** 2000 - **HQ Location:** Morristown, NJ - **Twitter:** @Avaya (36,704 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1494/ (11,775 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Enterprise, 24% Mid-Market #### What Are Avaya Unified Communications's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Communication (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Easy Implementation (1 reviews) **Cons:** - Call Drops (2 reviews) - Connection Issues (2 reviews) - Audio Issues (1 reviews) - Audio Problems (1 reviews) - Call Connectivity Issues (1 reviews) ### What Do G2 Reviewers Say About Avaya Unified Communications? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of implementation and intuitive handling** with Avaya UCaaS, enhancing overall communication efficiency. - Users praise the **seamless communication capabilities** of Avaya UCaaS, enhancing collaboration through VoIP and instant messaging. - Users enjoy the **extensive customizability** of Avaya UCaaS, enhancing communication with tailored features and integrations. - Users value the **extensive customization** options in Avaya UCaaS, enhancing flexibility and user experience significantly. - Users value the **easy implementation** of Avaya Unified Communications, finding it intuitive and straightforward to use. **Cons:** - Users often face **call drops** with Avaya, impacting communication and leading to frustrating interruptions during conversations. - Users experience **connection issues** with Avaya, including call drops, audio glitches, and video lag during conferences. - Users report **audio issues** with Avaya, such as dropped calls and glitches affecting communication quality. - Users often face **audio problems** with Avaya, including missed calls, drops, and glitches during conversations. - Users highlight **call connectivity issues** that arise without proper configuration, leading to errors and dropped calls. #### What Are Recent G2 Reviews of Avaya Unified Communications? **"[Crystal-Clear Calls with Flexible Call Settings](https://www.g2.com/survey_responses/avaya-unified-communications-review-12316055)"** **Rating:** 5.0/5.0 stars *— Jose Pablo P.* [Read full review](https://www.g2.com/survey_responses/avaya-unified-communications-review-12316055) --- **"[superb](https://www.g2.com/survey_responses/avaya-unified-communications-review-3175470)"** **Rating:** 4.5/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/avaya-unified-communications-review-3175470) --- ### 4. [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver. **Average Rating:** 4.1/5.0 **Total Reviews:** 206 **How Do G2 Users Rate RingCentral Contact Center?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.4/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.4/10 (Category avg: 8.8/10) - **Native VoIP:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind RingCentral Contact Center?** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** https://www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (61,963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Consumer Services - **Company Size:** 47% Small-Business, 39% Mid-Market #### What Are RingCentral Contact Center's Pros and Cons? **Pros:** - Ease of Use (27 reviews) - Helpful (15 reviews) - Intuitive (15 reviews) - Customer Support (14 reviews) - Efficiency (14 reviews) **Cons:** - Call Issues (12 reviews) - Call Functionality (10 reviews) - Call Quality Issues (9 reviews) - Connection Issues (7 reviews) - Connectivity Issues (6 reviews) ### What Do G2 Reviewers Say About RingCentral Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of RingCentral Contact Center, making communication seamless and efficient for teams. - Users appreciate the **efficient support and robust VoIP capabilities** of RingCentral Contact Center for seamless customer connections. - Users value the **intuitive interface** of RingCentral Contact Center, enhancing call management and team collaboration effortlessly. - Users greatly value the **responsive and helpful customer support** at RingCentral Contact Center, enhancing their work efficiency. - Users value the **efficiency** of RingCentral Contact Center, enhancing communication and productivity for remote teams. **Cons:** - Users face issues with **call quality and support responsiveness** , impacting their overall efficiency and satisfaction with the service. - Users face challenges with **call connectivity** in RingCentral, leading to frustrations during crucial customer interactions. - Users experience **call quality issues** with RingCentral, including frequent disconnections and challenging troubleshooting processes. - Users experience significant **connection issues** with RingCentral, hindering call answering and overall functionality. - Users often face **connectivity issues** that lead to inconsistent call quality and missed callbacks, affecting their experience. #### What Are Recent G2 Reviews of RingCentral Contact Center? **"[Reliable Contact Center Platform for Efficient Customer Engagement](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12988855)"** **Rating:** 5.0/5.0 stars *— Suhasu U.* [Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12988855) --- **"[Easy-to-use Omnivhannel Platform with reliable Call Quality.](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279)"** **Rating:** 4.5/5.0 stars *— Sujal S.* [Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279) --- #### What Are G2 Users Discussing About RingCentral Contact Center? - [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment - [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote - [What is the difference between a contact center and a call center?](https://www.g2.com/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center) - [How does call center software work?](https://www.g2.com/discussions/how-does-call-center-software-work) - [What is a contact center software?](https://www.g2.com/discussions/what-is-a-contact-center-software) ### 5. [Tata Communications Unified Communications](https://www.g2.com/products/tata-communications-unified-communications/reviews) Tata Communications' Unified Communications as a Service (UCaaS) is a comprehensive cloud-based solution designed to enhance business communication and collaboration. It integrates voice, video, messaging, and collaboration tools into a single platform, enabling seamless interactions across various channels. This service is tailored to support the dynamic needs of modern enterprises, facilitating efficient and flexible communication regardless of location. Key Features and Functionality: - Cloud Voice Solutions: Offers enterprise-grade voice services, including cloud numbers and the option to bring your own carrier, ensuring reliable and scalable voice communication. - Managed Services: Provides end-to-end management of communication infrastructure, enhancing security and operational efficiency. - Collaboration Tools: Integrates with leading platforms such as Microsoft Teams and Webex, offering solutions like Operator Connect, Direct Routing, and hosted collaboration services to facilitate effective teamwork. - Customer Interaction Suite: Includes Communication Platform as a Service (CPaaS), Contact Center as a Service (CCaaS), and AI-driven customer experience platforms to streamline customer interactions and improve engagement. Primary Value and User Benefits: Tata Communications' UCaaS addresses the challenges of fragmented communication systems by providing a unified platform that enhances productivity and collaboration. By leveraging cloud-based solutions, businesses can reduce costs associated with traditional communication infrastructure, achieve greater scalability, and ensure secure, compliant interactions. The integration with popular collaboration tools and the inclusion of advanced customer interaction services enable organizations to deliver superior employee and customer experiences, driving overall business growth. **Average Rating:** 4.2/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Tata Communications Unified Communications?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Tata Communications Unified Communications?** - **Seller:** [Tata Communications](https://www.g2.com/sellers/tata-communications) - **Year Founded:** 2002 - **HQ Location:** Mumbai, Maharashtra - **Twitter:** @tata_comm (30,073 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4085/ (16,829 employees on LinkedIn®) - **Ownership:** NSE: TATACOMM.NS **Who Uses This Product?** - **Company Size:** 46% Enterprise, 31% Mid-Market #### What Are Tata Communications Unified Communications's Pros and Cons? **Pros:** - Reliability (4 reviews) - Affordable (2 reviews) - Customer Service (2 reviews) - Customer Support (2 reviews) - Easy Communication (2 reviews) **Cons:** - Call Drops (2 reviews) - Call Issues (2 reviews) - Customer Service (2 reviews) - High Cost (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Tata Communications Unified Communications? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional reliability** of Tata Communications Unified Communications, ensuring minimal downtime and efficient tech support. - Users appreciate the **affordable rates** of Tata Communications Unified Communications, enhancing international connectivity and service support. - Users value the **high-quality customer service** and clear communication, enhancing their overall Unified Communications experience. - Users highlight the **excellent customer support** of Tata Communications Unified Communications, ensuring smooth and efficient service integration. - Users value the **easy global communication** offered by Tata Communications Unified Communications, enhancing their connection experiences significantly. **Cons:** - Users experience frustrating **call drops** and unstable connections, especially during peak hours, affecting communication quality. - Users experience **call quality issues** and frequent drops, causing frustration and impacting client satisfaction during peak hours. - Users report **inefficient customer service** with delays and inadequate support, affecting project implementation and reliability. - Users find the **high cost** of Tata Communications Unified Communications limiting for small industry players and startups. - Users find the **limited features** of Tata Communications Unified Communications inadequate, affecting overall performance and support. #### What Are Recent G2 Reviews of Tata Communications Unified Communications? **"[Best for International Calls](https://www.g2.com/survey_responses/tata-communications-unified-communications-review-8519443)"** **Rating:** 4.5/5.0 stars *— Ravi T.* [Read full review](https://www.g2.com/survey_responses/tata-communications-unified-communications-review-8519443) --- **"[Best Economical Voice solution](https://www.g2.com/survey_responses/tata-communications-unified-communications-review-8658692)"** **Rating:** 4.5/5.0 stars *— Aadil M.* [Read full review](https://www.g2.com/survey_responses/tata-communications-unified-communications-review-8658692) --- #### What Are G2 Users Discussing About Tata Communications Unified Communications? - [What is TATA VoIP used for?](https://www.g2.com/discussions/what-is-tata-voip-used-for) ### 6. [net2phone](https://www.g2.com/products/net2phone-g2/reviews) net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms. net2phone solves this with a connected business VoIP and unified communications platform built for teams that can't afford dropped context or slow resolution times. Unite: Unified Communications unifies voice, messaging, video, and chat in a single place. Features include call and video recording with transcription, sentiment analysis on voice calls, automated action-item tracking, and AI-generated follow-up emails — reducing the tool-switching that slows teams down. uContact: Omnichannel Contact Center gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards needed to deliver consistent omnichannel customer experiences at scale. Coach AI: Performance Intelligence analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and targeted coaching recommendations by user or department. AI Agent: Intelligent Task Automation handles inquiries and completes workflows — answering questions, resolving support cases, scheduling, and managing returns — across phone and chat, with support for 30+ languages and seamless handoff to human agents. Every net2phone solution connects to the tools businesses already use, with a built-in drag-and-drop workflow builder that lets teams automate processes across the entire suite without writing code. Rather than just deploying software, net2phone provides expert guidance at every step — from workflow design to system integration to ongoing optimization, that guidance is backed by enterprise-grade security across every solution. All of this ensures unified communications and contact center technology actually deliver measurable retention and growth. **Average Rating:** 4.4/5.0 **Total Reviews:** 184 **How Do G2 Users Rate net2phone?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10) - **Video Conferencing:** 7.9/10 (Category avg: 8.8/10) - **Native VoIP:** 8.5/10 (Category avg: 8.9/10) **Who Is the Company Behind net2phone?** - **Seller:** [net2phone](https://www.g2.com/sellers/net2phone) - **Year Founded:** 1996 - **HQ Location:** Newark, NJ - **Twitter:** @net2phone (1,900 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2965/ (308 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Owner - **Top Industries:** Information Technology and Services, Construction - **Company Size:** 80% Small-Business, 18% Mid-Market #### What Are net2phone's Pros and Cons? **Pros:** - Customer Service (3 reviews) - Ease of Use (3 reviews) - Affordable (2 reviews) - Customer Support (2 reviews) - Helpful (2 reviews) **Cons:** - Connection Issues (2 reviews) - Customer Support (2 reviews) - Lack of Intuitiveness (2 reviews) - Long Wait Times (2 reviews) - Poor Customer Support (2 reviews) ### What Do G2 Reviewers Say About net2phone? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer service** of Net2Phone, praising their responsiveness and helpfulness throughout the process. - Users appreciate the **ease of use** of net2phone, highlighting its simple interface and effective call management features. - Users highlight the **affordability** of net2phone, significantly reducing costs compared to competing services. - Users commend the **responsive and helpful customer support** of Net2Phone, making their experience exceptional and satisfactory. - Users appreciate the **responsive and helpful customer service** of net2phone, enhancing their overall experience significantly. **Cons:** - Users experience **connection issues** affecting functionality, with difficulties in integration and limited support for custom setups. - Users report significant issues with **customer support** , citing unaddressed complaints and inadequate assistance during onboarding and billing queries. - Users find the system **not intuitive** , making tasks like directory changes and voicemail forwarding unnecessarily complicated. - Users experience frustrating **long wait times** for support, complicating the onboarding process and overall service quality. - Users report **poor customer support** from net2phone, citing unaddressed complaints and frustrating communication experiences. #### What Are Recent G2 Reviews of net2phone? **"[Superior product, exceptional service](https://www.g2.com/survey_responses/net2phone-review-10486200)"** **Rating:** 5.0/5.0 stars *— Heather S.* [Read full review](https://www.g2.com/survey_responses/net2phone-review-10486200) --- **"[Effortless Call Tracking and Remote Work Made Easy](https://www.g2.com/survey_responses/net2phone-review-12000748)"** **Rating:** 4.0/5.0 stars *— Jennifer C.* [Read full review](https://www.g2.com/survey_responses/net2phone-review-12000748) --- #### What Are G2 Users Discussing About net2phone? - [What is net2phone Canada used for?](https://www.g2.com/discussions/what-is-net2phone-canada-used-for) - 1 comment - [Is net2phone free?](https://www.g2.com/discussions/is-net2phone-free) - 2 comments - [Is net2phone reliable?](https://www.g2.com/discussions/is-net2phone-reliable) - 4 comments ### 7. [Windstream OfficeSuite UC](https://www.g2.com/products/windstream-officesuite-uc/reviews) 100% cloud-based phone, mobility and unified communications system to give your businesses a collaborative edge. **Average Rating:** 4.1/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Windstream OfficeSuite UC?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Windstream OfficeSuite UC?** - **Seller:** [Windstream Enterprise](https://www.g2.com/sellers/windstream-enterprise-265c93a8-4df1-40f4-8ece-367fef6faa72) - **Year Founded:** 2006 - **HQ Location:** Little Rock, AR - **LinkedIn® Page:** https://www.linkedin.com/company/windstream-enterprise/ (8,390 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 57% Small-Business #### What Are Windstream OfficeSuite UC's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Calling Features (1 reviews) - Reliability (1 reviews) **Cons:** - Access Issues (1 reviews) - Contact Management (1 reviews) - Performance Issues (1 reviews) ### What Do G2 Reviewers Say About Windstream OfficeSuite UC? *AI-generated summary from verified user reviews* **Pros:** - Users find Windstream OfficeSuite UC to be **reliable and user-friendly** , ensuring smooth calls and good audio quality. - Users value the **high-quality audio** and ease of use in making calls with Windstream OfficeSuite UC. - Users appreciate the **reliability** of Windstream OfficeSuite UC, finding it easy to use for their needs. **Cons:** - Users struggle with **access issues** , experiencing frequent logouts and challenging texting feature due to contact integration prompts. - Users experience frequent **logouts and difficulties with the texting feature** , particularly regarding unwanted contact integration. - Users often experience **performance issues** , especially during downtimes that tend to last longer than expected. #### What Are Recent G2 Reviews of Windstream OfficeSuite UC? **"[Mostly Dependable](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-6941861)"** **Rating:** 4.0/5.0 stars *— Michele H.* [Read full review](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-6941861) --- **"[Very Good Phone System Solution](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-5235493)"** **Rating:** 5.0/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-5235493) --- #### What Are G2 Users Discussing About Windstream OfficeSuite UC? - [How do I use my Windstream enterprise phone?](https://www.g2.com/discussions/how-do-i-use-my-windstream-enterprise-phone) - [Does Windstream have VoIP?](https://www.g2.com/discussions/does-windstream-have-voip) - [What is windstream OfficeSuite?](https://www.g2.com/discussions/what-is-windstream-officesuite) - [What is OfficeSuite UC?](https://www.g2.com/discussions/what-is-officesuite-uc) ### 8. [Streams.AI](https://www.g2.com/products/streams-ai/reviews) Streams.AI by PanTerra Networks is a unified, AI-powered cloud-based communications platform designed to help businesses streamline communication and engagement efforts. The solution integrates voice, video, messaging, file sharing, and contact center functionalities into a single, user-friendly interface. Streams.AI allows teams of all sizes to connect and collaborate seamlessly, eliminating the need to juggle multiple applications. Streams.AI encompasses businesses across various sectors, particularly those in industries that prioritize security and uptime, such as healthcare, finance, and legal. These organizations often require robust communication solutions that can adapt to their evolving needs. Streams.AI is designed to support these requirements, offering features that enhance productivity and facilitate effective collaboration from any device. Streams.AI offers advanced contact center features, such as auto-attendant routing and call analytics, which help organizations manage customer interactions more effectively. Administrative controls are built into the system, allowing IT teams to customize settings and monitor usage, ensuring that the platform aligns with organizational policies and compliance requirements. One of the standout aspects of Streams.AI is its commitment to security and reliability. With built-in compliance measures and 24/7 support, PanTerra Networks provides a managed communications experience that businesses can trust. This level of support is particularly crucial for industries that handle sensitive information, as it ensures that communications remain secure and uninterrupted. Stream.AI's scalability means that it can grow alongside any business, accommodating increasing demands without compromising performance. Security and reliability are standout aspects of Streams.AI, as the platform incorporates built-in compliance measures and offers 24/7 support. PanTerra Networks provides a managed communications experience that businesses can trust. This commitment to security ensures that communications remain secure and uninterrupted, fostering confidence and engagement among users. By integrating multiple functionalities into a single customer engaging platform, Streams.AI simplifies workflows and fosters a more connected and efficient work environment. **Average Rating:** 4.3/5.0 **Total Reviews:** 37 **How Do G2 Users Rate Streams.AI?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 6.4/10 (Category avg: 8.8/10) - **Native VoIP:** 8.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Streams.AI?** - **Seller:** [PanTerra Networks](https://www.g2.com/sellers/panterra-networks) - **Company Website:** https://www.panterranetworks.com - **Year Founded:** 2001 - **HQ Location:** San Jose, California - **Twitter:** @panterranetwork (467 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27096/ (133 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 51% Small-Business, 31% Mid-Market #### What Are Streams.AI's Pros and Cons? **Pros:** - Reliability (3 reviews) - Cloud Storage (2 reviews) - Ease of Use (2 reviews) - High Quality (2 reviews) - Business Tools (1 reviews) **Cons:** - Difficult Interface (2 reviews) - Inconvenience (2 reviews) - Admin Control (1 reviews) - Admin Control Issues (1 reviews) - Complex Process (1 reviews) ### What Do G2 Reviewers Say About Streams.AI? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **reliability** of Streams.AI, experiencing exceptional uptime and consistent performance over the long term. - Users admire the **cloud storage capabilities** of Streams.AI, enhancing patient care from anywhere with a balanced work-life approach. - Users find Streams.AI incredibly **easy to use** , enhancing patient care and supporting a balanced work-life experience. - Users praise the **high quality** of Streams.AI, enjoying reliable performance and exceptional service delivery in healthcare. - Users commend the **business tools** of Streams.AI for enhancing patient care and improving work-life balance for providers. **Cons:** - Users find the **difficult interface** of Streams.AI frustrating and non-intuitive, hindering efficient access to necessary features. - Users express **inconvenience** with the admin portal's unintuitive process and issues with VM traffic management. - Users find the **admin portal frustrating** due to its complexity and lack of intuitive navigation for changes. - Users find the **admin control issues** on Streams.AI frustrating, as the portal lacks intuitiveness for infrequent tasks. - Users feel frustrated with the **complex process** of the admin portal, finding it unintuitive and difficult to navigate. #### What Are Recent G2 Reviews of Streams.AI? **"[Outstanding Customer Service and Excellent Value](https://www.g2.com/survey_responses/streams-ai-review-12529303)"** **Rating:** 5.0/5.0 stars *— jen r.* [Read full review](https://www.g2.com/survey_responses/streams-ai-review-12529303) --- **"[Easy to Use, Competitive Pricing, and Amazing Support](https://www.g2.com/survey_responses/streams-ai-review-12774016)"** **Rating:** 5.0/5.0 stars *— Verified User in Legal Services* [Read full review](https://www.g2.com/survey_responses/streams-ai-review-12774016) --- #### What Are G2 Users Discussing About Streams.AI? - [What software do streamers use to stream?](https://www.g2.com/discussions/what-software-do-streamers-use-to-stream) - [What is the function of broadcast software?](https://www.g2.com/discussions/streams-what-is-the-function-of-broadcast-software) - [What are Streams software?](https://www.g2.com/discussions/what-are-streams-software) - 1 comment - [What are features of streaming?](https://www.g2.com/discussions/what-are-features-of-streaming) ### 9. [CTM](https://www.g2.com/products/ctm-ctm/reviews) CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. **Average Rating:** 4.5/5.0 **Total Reviews:** 727 **How Do G2 Users Rate CTM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.6/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind CTM?** - **Seller:** [CTM](https://www.g2.com/sellers/ctm) - **Company Website:** https://www.ctm.com/ - **Year Founded:** 2009 - **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108 - **LinkedIn® Page:** https://www.linkedin.com/company/5377709/ (114 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 65% Small-Business, 30% Mid-Market #### What Are CTM's Pros and Cons? **Pros:** - Customer Support (49 reviews) - Ease of Use (47 reviews) - Helpful (43 reviews) - Call Tracking (30 reviews) - Features (28 reviews) **Cons:** - Learning Curve (23 reviews) - Complexity (15 reviews) - Difficult Navigation (15 reviews) - Steep Learning Curve (15 reviews) - Missing Functionality (11 reviews) ### What Do G2 Reviewers Say About CTM? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** of CTM, appreciating their prompt and helpful assistance whenever needed. - Users find CTM to have an **intuitive interface** and appreciate its straightforward usability with excellent support. - Users praise the **excellent support and user-friendly features** of CTM, enhancing their business operations and training. - Users value the **accurate call tracking** of CTM, enhancing campaign insights and optimizing marketing strategies effectively. - Users value the **user-friendly interface** of CTM and the exceptional responsiveness of customer support. **Cons:** - Users find the **learning curve steep** for CTM, making setup and integration challenging and time-consuming. - Users find the **complexity overwhelming** , with numerous features and a steep learning curve that hinders effective use. - Users find **difficult navigation** in CallTrackingMetrics challenging, particularly for new users trying to access various features. - Users find the **steep learning curve** of CTM challenging, impacting their ability to effectively utilize its features. - Users struggle with the **missing functionality** of preset templates and limited global number availability in CTM. #### What Are Recent G2 Reviews of CTM? **"[Outstanding Support, Ease of Use & Centralized Data](https://www.g2.com/survey_responses/ctm-review-11884549)"** **Rating:** 5.0/5.0 stars *— Kim F.* [Read full review](https://www.g2.com/survey_responses/ctm-review-11884549) --- **"[CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance](https://www.g2.com/survey_responses/ctm-review-10369199)"** **Rating:** 4.5/5.0 stars *— Loganathan V.* [Read full review](https://www.g2.com/survey_responses/ctm-review-10369199) --- #### What Are G2 Users Discussing About CTM? - [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for) ### 10. [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments. **Average Rating:** 4.2/5.0 **Total Reviews:** 348 **How Do G2 Users Rate Rocket.Chat?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.3/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Rocket.Chat?** - **Seller:** [Rocket.Chat Technologies](https://www.g2.com/sellers/rocket-chat-technologies) - **Year Founded:** 2015 - **HQ Location:** Wilmington, Delaware - **Twitter:** @RocketChat (24,290 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9487844/ (189 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 49% Mid-Market, 36% Small-Business #### What Are Rocket.Chat's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Features (11 reviews) - Communication (9 reviews) - Easy Communication (9 reviews) - Security (9 reviews) **Cons:** - Not User-Friendly (7 reviews) - User Interface (7 reviews) - Learning Curve (5 reviews) - Not Intuitive (5 reviews) - Poor Interface Design (5 reviews) ### What Do G2 Reviewers Say About Rocket.Chat? *AI-generated summary from verified user reviews* **Pros:** - Users find Rocket.Chat **easy to use** , enjoying its flexibility and smooth setup across various platforms for effective communication. - Users value the **flexibility and control** of Rocket.Chat, enabling tailored, secure communication for effective collaboration. - Users value the **flexibility and control** Rocket.Chat offers, enhancing team collaboration and communication management efficiently. - Users appreciate the **easy communication** offered by Rocket.Chat, enhancing collaboration with freelancers and within departments. - Users value the **strong security and privacy features** of Rocket.Chat, ensuring a controlled and compliant communication environment. **Cons:** - Users find Rocket.Chat's interface **not user-friendly** , often noting its complexity and need for better onboarding and navigation. - Users find the **user interface complex and dated** , which hinders adoption and smooth functionality for new users. - Users find the **learning curve steep** for Rocket.Chat, especially for new users navigating its complex interface. - Users find the **interface not intuitive** , complicating the experience and hindering smoother adoption for new users. - Users find the **poor interface design** of Rocket.Chat hampers usability and complicates the overall user experience. #### What Are Recent G2 Reviews of Rocket.Chat? **"[Rocket.Chat: Flexible, Secure, and Built for Custom Workflows](https://www.g2.com/survey_responses/rocket-chat-review-12706525)"** **Rating:** 4.5/5.0 stars *— Maricela B.* [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12706525) --- **"[Intuitive, High-ROI Communication That Speeds Engineering Resolutions](https://www.g2.com/survey_responses/rocket-chat-review-12725883)"** **Rating:** 4.5/5.0 stars *— Steve H.* [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12725883) --- #### What Are G2 Users Discussing About Rocket.Chat? - [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) - 1 comment ### 11. [Sify Technologies](https://www.g2.com/products/sify-technologies/reviews) It ensure optimal supply chain efficiency from the manufactures to the various distribution networks with cloud based web and mobile solution suite. Collaborative software that helps the principal organization to connect with the supply chain members. Mobile software solution that helps field/sales executives connect with the organization. Enable timely flow of information, in-depth customer insights, and accurate data for faster decision-making. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Sify Technologies?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Sify Technologies?** - **Seller:** [Sify Technologies Ltd](https://www.g2.com/sellers/sify-technologies-ltd) - **Year Founded:** 1995 - **HQ Location:** Chennai, Tamil nadu - **Twitter:** @sifytech (1,751 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5600 (4,034 employees on LinkedIn®) - **Ownership:** SIFY (NASDAQ) **Who Uses This Product?** - **Company Size:** 58% Mid-Market, 25% Enterprise #### What Are Sify Technologies's Pros and Cons? **Pros:** - Customer Service (1 reviews) - Easy Integration (1 reviews) **Cons:** - High Cost (1 reviews) - High Pricing (1 reviews) ### What Do G2 Reviewers Say About Sify Technologies? *AI-generated summary from verified user reviews* **Pros:** - Users find Sify Technologies to have the **best customer service** among ISPs, enhancing their overall experience. - Users love the **easy integration** of Sify Technologies, enhancing their experience with seamless cloud services. **Cons:** - Users believe that Sify Technologies needs to address its **high cost** due to growing competition in the market. - Users feel that Sify Technologies should address **high pricing** to remain competitive in the market. #### What Are Recent G2 Reviews of Sify Technologies? **"[Comprehensive ICT Services at an Affordable Cost](https://www.g2.com/survey_responses/sify-technologies-review-9412969)"** **Rating:** 4.5/5.0 stars *— Priyojeet K.* [Read full review](https://www.g2.com/survey_responses/sify-technologies-review-9412969) --- **"["Best ICT service provider in present market "-Sify Technologies](https://www.g2.com/survey_responses/sify-technologies-review-8785328)"** **Rating:** 5.0/5.0 stars *— Prajwal V.* [Read full review](https://www.g2.com/survey_responses/sify-technologies-review-8785328) --- #### What Are G2 Users Discussing About Sify Technologies? - [What is Sify cloud?](https://www.g2.com/discussions/what-is-sify-cloud) - [Who is the owner of Sify?](https://www.g2.com/discussions/who-is-the-owner-of-sify) - [What are the industry standard applications offered by Sify?](https://www.g2.com/discussions/what-are-the-industry-standard-applications-offered-by-sify) ### 12. [ViiBE](https://www.g2.com/products/viibe/reviews) ViiBE is Viirtue's quote to cash solution for our white label resellers. Our streamlined, full customer lifecycle software automates your quote to cash process ultimately scaling your business by eliminating hours of administrative work while providing best-in-class user experiences for your clients. This innovative software helps MSPs, VARs, and Telcos quickly go-to-market with a Unified Communications business and compete with the big players. About Viirtue: Viirtue is a channel driven UCaaS provider serving proprietary, industry disrupting tools to nearly 300 channel partners and resellers and tens of thousands of end users. **Average Rating:** 4.8/5.0 **Total Reviews:** 31 **How Do G2 Users Rate ViiBE?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 7.2/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.3/10 (Category avg: 8.8/10) - **Native VoIP:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind ViiBE?** - **Seller:** [Viirtue](https://www.g2.com/sellers/viirtue) - **Year Founded:** 2017 - **HQ Location:** St Petersburg, Florida - **Twitter:** @Viirtue1 (139 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/viirtue (53 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 76% Small-Business, 12% Enterprise #### What Are Recent G2 Reviews of ViiBE? **"[Stellar Support and User-Friendly Experience](https://www.g2.com/survey_responses/viibe-review-13061360)"** **Rating:** 5.0/5.0 stars *— Masiah G.* [Read full review](https://www.g2.com/survey_responses/viibe-review-13061360) --- **"[Top-Notch Support, Endless Integrations, and Game-Changing AI Features](https://www.g2.com/survey_responses/viibe-review-13044448)"** **Rating:** 5.0/5.0 stars *— Douglas G.* [Read full review](https://www.g2.com/survey_responses/viibe-review-13044448) --- ### 13. [Zoiper](https://www.g2.com/products/zoiper/reviews) Zoiper's Whitelabel Softphone is a customizable VoIP solution designed for businesses seeking to offer a branded communication experience to their users. This platform enables companies to tailor the softphone's interface, features, and functionalities to align with their brand identity and meet specific operational requirements. Key Features and Functionality: - Brand Customization: Incorporate your company's logo, color scheme, fonts, and icons to create a cohesive brand experience. - User Interface Personalization: Develop a custom interface that enhances user experience and reflects your brand's aesthetics. - Smart Provisioning: Configure different features and licenses for various user groups, such as novice or business users, ensuring tailored functionality. - Custom Feature Sets: Add or remove features according to the specific needs of different user segments. - Flexible Licensing Models: Choose from per-user to unlimited user installations to suit your business model. - Advanced Communication Support: Ensure compatibility with IMS/RCS, VoLTE, and secure communication protocols for enhanced connectivity and security. Primary Value and User Solutions: Zoiper's Whitelabel Softphone empowers businesses to deliver a seamless and branded communication experience to their users. By offering extensive customization options, companies can align the softphone with their brand identity, enhancing user engagement and satisfaction. The platform's flexibility in provisioning and feature configuration allows businesses to cater to diverse user needs, improving operational efficiency. Additionally, support for advanced communication standards and secure protocols ensures reliable and secure communication, addressing the critical needs of modern enterprises. **Average Rating:** 4.4/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Zoiper?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.9/10 (Category avg: 8.8/10) - **Video Conferencing:** 7.5/10 (Category avg: 8.8/10) - **Native VoIP:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Zoiper?** - **Seller:** [Zoiper.com](https://www.g2.com/sellers/zoiper-com) - **Year Founded:** 2003 - **HQ Location:** N/A - **Twitter:** @Zoiper (2,243 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5219260/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 53% Small-Business, 45% Mid-Market #### What Are Zoiper's Pros and Cons? **Pros:** - Affordable (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Easy Setup (1 reviews) - Features (1 reviews) **Cons:** - Missed Calls (1 reviews) - Privacy Concerns (1 reviews) - Security Concerns (1 reviews) - Software Bugs (1 reviews) ### What Do G2 Reviewers Say About Zoiper? *AI-generated summary from verified user reviews* **Pros:** - Users find Zoiper to be a **cost-effective solution** compared to traditional phones and VoIP alternatives. - Users love the **ease of use** of Zoiper, allowing for quick and efficient calling. - Users value the **easy integrations** of Zoiper, making setup and feature utilization seamless and efficient. - Users value the **easy setup** of Zoiper, making integration a smooth experience for everyone. - Users value the **ease of setup and integration** of Zoiper, enhancing their overall communication experience. **Cons:** - Users find the **interface accessibility lacking** , which makes navigation and usage less enjoyable than desired. - Users express **privacy concerns** regarding Zoiper, citing potential vulnerabilities and risks of data breaches with improper configuration. - Users express concerns about **security vulnerabilities** in Zoiper, especially regarding sensitive data handling and configuration risks. - Users experience **frequent crashes** and often need to reopen Zoiper in safe mode for stability. #### What Are Recent G2 Reviews of Zoiper? **"[Easy Setup, Affordable, and Reliable VoIP App](https://www.g2.com/survey_responses/zoiper-review-12628222)"** **Rating:** 4.5/5.0 stars *— Verified User in Legal Services* [Read full review](https://www.g2.com/survey_responses/zoiper-review-12628222) --- **"[Very intuitive, the free account is good for personal use](https://www.g2.com/survey_responses/zoiper-review-11398689)"** **Rating:** 4.0/5.0 stars *— Santiago G.* [Read full review](https://www.g2.com/survey_responses/zoiper-review-11398689) --- #### What Are G2 Users Discussing About Zoiper? - [What is zoiper software?](https://www.g2.com/discussions/what-is-zoiper-software) - [Is zoiper a softphone?](https://www.g2.com/discussions/is-zoiper-a-softphone) - 1 comment - [What is zoiper used for?](https://www.g2.com/discussions/what-is-zoiper-used-for) - [How much does zoiper cost?](https://www.g2.com/discussions/how-much-does-zoiper-cost) ### 14. [ITC Cloud](https://www.g2.com/products/itc-cloud/reviews) As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy! **Average Rating:** 4.4/5.0 **Total Reviews:** 19 **How Do G2 Users Rate ITC Cloud?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 6.7/10 (Category avg: 8.8/10) - **Native VoIP:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind ITC Cloud?** - **Seller:** [In-Telecom](https://www.g2.com/sellers/in-telecom) - **Year Founded:** 2009 - **HQ Location:** Slidell, Louisiana - **Twitter:** @_intelecom_ (46 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/in-telecom/ (139 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 45% Small-Business, 45% Mid-Market #### What Are ITC Cloud's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Affordable (5 reviews) - Efficiency (5 reviews) - Reliability (5 reviews) - Remote Work (5 reviews) **Cons:** - Poor Connectivity (5 reviews) - Security Concerns (5 reviews) - Expensive (4 reviews) - Internet Dependency (4 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About ITC Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users find ITC Cloud's **ease of use** exceptional, facilitating quick setup and intuitive navigation for all devices. - Users value the **affordability** of ITC Cloud, making it a perfect choice for small to medium-sized enterprises. - Users appreciate the **efficiency** of ITC Cloud, which enhances business operations both nationally and internationally. - Users value the **reliability** of ITC Cloud, enabling seamless data tracking and consistent performance across locations. - Users value the **flexibility of remote work** with ITC Cloud, enabling collaboration from anywhere on any device. **Cons:** - Users often face **poor connectivity** issues, particularly on mobile devices in unreliable network conditions. - Users express concerns over **security issues** such as data loss, theft, and vulnerabilities affecting their experience. - Users note that the ITC Cloud can be **expensive** , necessitating careful monitoring to avoid additional billing costs. - Users face notable **internet dependency issues** , which hinder performance, especially on mobile devices with unreliable connections. - Users experience **connection issues** on poor networks, impacting functionality and usability, especially on mobile devices. #### What Are Recent G2 Reviews of ITC Cloud? **"[Cost-Effective Prospect Outreach with Reliable Data Tracking](https://www.g2.com/survey_responses/itc-cloud-review-12276771)"** **Rating:** 4.5/5.0 stars *— Aman S.* [Read full review](https://www.g2.com/survey_responses/itc-cloud-review-12276771) --- **"["Cloud Computing Unleashed: A Comprehensive Review of ITC Cloud](https://www.g2.com/survey_responses/itc-cloud-review-7895654)"** **Rating:** 4.0/5.0 stars *— Earnest P.* [Read full review](https://www.g2.com/survey_responses/itc-cloud-review-7895654) --- ### 15. [MiCloud Flex](https://www.g2.com/products/micloud-flex/reviews) Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through our global, mobile cloud. **Average Rating:** 3.8/5.0 **Total Reviews:** 30 **How Do G2 Users Rate MiCloud Flex?** - **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 7.8/10 (Category avg: 8.8/10) - **Video Conferencing:** 3.3/10 (Category avg: 8.8/10) - **Native VoIP:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind MiCloud Flex?** - **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) - **Year Founded:** 1972 - **HQ Location:** Kanata, Ontario - **Twitter:** @Mitel (22,451 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4924/ (4,011 employees on LinkedIn®) - **Total Revenue (USD mm):** $1,300 **Who Uses This Product?** - **Company Size:** 73% Mid-Market, 23% Enterprise #### What Are Recent G2 Reviews of MiCloud Flex? **"[Extremely efficient and simple to use](https://www.g2.com/survey_responses/micloud-flex-review-516926)"** **Rating:** 5.0/5.0 stars *— Samuel C.* [Read full review](https://www.g2.com/survey_responses/micloud-flex-review-516926) --- **"[Good system!](https://www.g2.com/survey_responses/micloud-flex-review-656711)"** **Rating:** 4.5/5.0 stars *— Anna L.* [Read full review](https://www.g2.com/survey_responses/micloud-flex-review-656711) --- #### What Are G2 Users Discussing About MiCloud Flex? - [What is MiCloud Flex used for?](https://www.g2.com/discussions/what-is-micloud-flex-used-for) ### 16. [XTIUM Unified Communications as a Service](https://www.g2.com/products/xtium-unified-communications-as-a-service/reviews) XTIUM, created through the business combination of ATSG and Evolve IP, delivers a modern security-first approach to the managed IT services experience. Leveraging AI innovations, enterprise-grade cybersecurity, virtual desktops, unified communications, and more, XTIUM acts as a trusted partner to help businesses reduce risk, boost operational efficiency, and scale with confidence. At XTIUM, we empower IT leaders to scale confidently, reduce risk, and drive measurable business outcomes with a level of service and accountability that sets a new industry standard. Our mission is simple: to make our clients more secure, more agile, and more successful, every step of the way. **Average Rating:** 4.2/5.0 **Total Reviews:** 69 **How Do G2 Users Rate XTIUM Unified Communications as a Service?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.9/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.2/10 (Category avg: 8.8/10) - **Native VoIP:** 8.6/10 (Category avg: 8.9/10) **Who Is the Company Behind XTIUM Unified Communications as a Service?** - **Seller:** [Xtium](https://www.g2.com/sellers/xtium-367414e0-0979-4601-8508-a216e2b31350) - **Year Founded:** 2007 - **HQ Location:** New York, NY - **LinkedIn® Page:** https://www.linkedin.com/company/xtium/ (463 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 64% Mid-Market, 21% Small-Business #### What Are XTIUM Unified Communications as a Service's Pros and Cons? **Pros:** - Communication (3 reviews) - Reliability (3 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Easy Communication (2 reviews) **Cons:** - Expensive (2 reviews) - Licensing Issues (1 reviews) - Small Business Limitations (1 reviews) ### What Do G2 Reviewers Say About XTIUM Unified Communications as a Service? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **seamless communication** offered by XTIUM, enhancing collaboration and efficiency in business environments. - Users highlight the **reliability** of XTIUM, ensuring seamless communication and support for hybrid working environments. - Users commend the **excellent customer support** of XTIUM, benefiting from seamless updates and integrated communication systems. - Users value the **ease of use** of XTIUM UCaaS, enhancing communication and collaboration effortlessly. - Users praise the **easy communication** of XTIUM, especially for direct chats and seamless multi-party conferencing. **Cons:** - Users find the **cost of the software subscription to be high** , raising concerns about overall return on investment. - Users find the **licensing costs** for XTIUM Unified Communications as a Service to be relatively high. - Users find **small business limitations** with XTIUM, as it may not justify the investment for smaller setups. #### What Are Recent G2 Reviews of XTIUM Unified Communications as a Service? **"[Not quite perfect, but a great option for your SMB UCaaS needs.](https://www.g2.com/survey_responses/xtium-unified-communications-as-a-service-review-9566358)"** **Rating:** 4.5/5.0 stars *— Bryan M.* [Read full review](https://www.g2.com/survey_responses/xtium-unified-communications-as-a-service-review-9566358) --- **"[Migration with EvolveIP](https://www.g2.com/survey_responses/xtium-unified-communications-as-a-service-review-9978813)"** **Rating:** 4.5/5.0 stars *— Chris C.* [Read full review](https://www.g2.com/survey_responses/xtium-unified-communications-as-a-service-review-9978813) --- #### What Are G2 Users Discussing About XTIUM Unified Communications as a Service? - [What are the benefits of unified communications?](https://www.g2.com/discussions/unified-communications-by-evolve-ip-what-are-the-benefits-of-unified-communications) - [What are the features of Microsoft Teams?](https://www.g2.com/discussions/microsoft-teams-direct-routing-what-are-the-features-of-microsoft-teams) - [Where is Evolve IP located?](https://www.g2.com/discussions/where-is-evolve-ip-located) - [What is Evolve IP?](https://www.g2.com/discussions/what-is-evolve-ip) - [What are the benefits of AudioCodes Direct Routing SBCs for Microsoft Teams?](https://www.g2.com/discussions/what-are-the-benefits-of-audiocodes-direct-routing-sbcs-for-microsoft-teams) ### 17. [EnableX](https://www.g2.com/products/enablex-programmable-cloud/reviews) EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade platform seamlessly integrates voice, video, and text messaging into web, desktop, and mobile applications through developer-friendly APIs and SDKs, ensuring effortless connectivity across channels and platforms, including SMS, WhatsApp, RCS, Instagram, and Facebook Messenger. Beyond traditional communications, EnableX enhances customer interactions with AI-powered solutions like FaceAI which offers real-time facial and emotion recognition, and Text-to-Speech (TTS) for natural, emotion-aware customer interactions. These advanced capabilities drive intelligent automation, personalised engagement, and richer conversational experiences. Trusted by telecom operators, enterprises, service providers, and system integrators worldwide, EnableX offers transparent pricing, flexible deployment options (public, private, or on-premise), and white-label solutions that provide businesses with full control over their communication infrastructure. With EnableX, businesses can focus on what matters most: delivering seamless, intelligent, and engaging customer interactions with ease and efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 169 **How Do G2 Users Rate EnableX?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 6.7/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.3/10 (Category avg: 8.8/10) - **Native VoIP:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind EnableX?** - **Seller:** [VCLOUDX](https://www.g2.com/sellers/vcloudx) - **Year Founded:** 2017 - **HQ Location:** Singapore - **Twitter:** @EnablexIo (108 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18241218/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Small-Business, 31% Mid-Market #### What Are EnableX's Pros and Cons? **Pros:** - Ease of Use (31 reviews) - Easy Integration (14 reviews) - Easy Integrations (13 reviews) - Video Quality (13 reviews) - Easy Setup (12 reviews) **Cons:** - Poor Documentation (9 reviews) - Limited Features (8 reviews) - Limited Customization (6 reviews) - Audio Issues (4 reviews) - Missing Features (4 reviews) ### What Do G2 Reviewers Say About EnableX? *AI-generated summary from verified user reviews* **Pros:** - Users find EnableX Programmable Cloud to have **ease of use** , allowing quick development and deployment of applications. - Users appreciate the **easy integration** of EnableX Programmable Cloud, streamlining their video and SMS services seamlessly. - Users appreciate the **easy integrations** of EnableX, finding the API and SDKs straightforward and efficient to use. - Users praise the **high video quality** of EnableX Programmable Cloud, enhancing their communication experience significantly. - Users praise the **easy setup** of EnableX, allowing rapid integration and swift deployment of video applications. **Cons:** - Users emphasize the need for **improved documentation** , suggesting better structure and clarity for easier implementation. - Users note the **limited features** of EnableX, particularly the lack of integration with popular platforms and chat options. - Users note the **limited customization** options in EnableX Programmable Cloud, hindering the integration of specific features they need. - Users experience occasional **audio issues** during low network conditions, affecting the overall quality of the tool. - Users find the **missing features** like chat and background effects limit EnableX's usability and branding potential. #### What Are Recent G2 Reviews of EnableX? **"[This is a very best Video call app for corporates meetings and webinar](https://www.g2.com/survey_responses/enablex-review-9978410)"** **Rating:** 4.5/5.0 stars *— Ashish S.* [Read full review](https://www.g2.com/survey_responses/enablex-review-9978410) --- **"[EnableX Voice API features](https://www.g2.com/survey_responses/enablex-review-10316535)"** **Rating:** 5.0/5.0 stars *— Nishant C.* [Read full review](https://www.g2.com/survey_responses/enablex-review-10316535) --- #### What Are G2 Users Discussing About EnableX? - [What advice would you give to others considering EnableX for video conferencing and communication solutions?](https://www.g2.com/discussions/what-advice-would-you-give-to-others-considering-enablex-for-video-conferencing-and-communication-solutions) - [What is EnableX Communication APIs used for?](https://www.g2.com/discussions/what-is-enablex-communication-apis-used-for) - [What is EnableX Video Meeting used for?](https://www.g2.com/discussions/what-is-enablex-video-meeting-used-for) ### 18. [Mitel](https://www.g2.com/products/mitel/reviews) Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work. **Average Rating:** 3.8/5.0 **Total Reviews:** 220 **How Do G2 Users Rate Mitel?** - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 7.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.1/10 (Category avg: 8.8/10) - **Native VoIP:** 8.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Mitel?** - **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) - **Year Founded:** 1972 - **HQ Location:** Kanata, Ontario - **Twitter:** @Mitel (22,451 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4924/ (4,011 employees on LinkedIn®) - **Total Revenue (USD mm):** $1,300 **Who Uses This Product?** - **Who Uses This:** Office Manager, IT Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 47% Small-Business, 46% Mid-Market #### What Are Mitel's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Easy Access (1 reviews) - Easy Implementation (1 reviews) - Easy Integration (1 reviews) **Cons:** - Performance Issues (2 reviews) - App Instability (1 reviews) - Complex Reporting (1 reviews) - Connection Issues (1 reviews) - Dialing Issues (1 reviews) ### What Do G2 Reviewers Say About Mitel? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Mitel, appreciating the simple integration and friendly interface across devices. - Users find the **easy setup** of Mitel's solutions seamless, enhancing integration with existing platforms and user experience. - Users value the **easy access** and integration of Mitel solutions with existing platforms and telephony systems. - Users appreciate the **easy implementation** of Mitel solutions, effortlessly integrating with existing platforms and systems. - Users appreciate the **easy integration** of Mitel solutions with existing platforms and their user-friendly interfaces. **Cons:** - Users experience **performance issues** with Mitel, reporting frequent bugs and a non-functional mobility application. - Users report significant **app instability** , with the Mobility application often being non-functional and unreliable. - Users find **complex reporting** challenging due to time-consuming navigation and frequent technical difficulties. - Users experience **connection issues** with the Mitel Mobility application, which is often non-functional and unreliable. - Users often face **difficulties with random dialing issues** , leading to frustration and inefficiency during calls. #### What Are Recent G2 Reviews of Mitel? **"[A Unified communication platform short review](https://www.g2.com/survey_responses/mitel-review-11054570)"** **Rating:** 5.0/5.0 stars *— Menard B.* [Read full review](https://www.g2.com/survey_responses/mitel-review-11054570) --- **"[Sunsetting soon, move to cloud](https://www.g2.com/survey_responses/mitel-review-11913776)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/mitel-review-11913776) --- #### What Are G2 Users Discussing About Mitel? - [What is Mitel MiCloud Connect used for?](https://www.g2.com/discussions/what-is-mitel-micloud-connect-used-for) - [How do I download Mitel connect?](https://www.g2.com/discussions/how-do-i-download-mitel-connect) - [What does Mitel Connect do?](https://www.g2.com/discussions/what-does-mitel-connect-do) - [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/how-do-i-share-my-screen-with-mitel-connect) - [What is MiCloud connect?](https://www.g2.com/discussions/what-is-micloud-connect) ### 19. [Nexogy Teams](https://www.g2.com/products/nexogy-teams/reviews) nexogy teams let you experience collaboration by taking your office’s phone line wherever you go. This way clients and colleagues will see your office’s phone number on their caller id when interacting on the phone with you. Instead of your home or mobile phone number. This allows you to maintain credible, professional communications with both colleagues and clients while working from home. Plus, you get messaging, audio, video calls, file sharing, and other great collaboration features. **Average Rating:** 4.5/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Nexogy Teams?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.9/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.9/10 (Category avg: 8.8/10) - **Native VoIP:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Nexogy Teams?** - **Seller:** [Nexogy](https://www.g2.com/sellers/nexogy) - **Year Founded:** 1999 - **HQ Location:** Coral Gables, US - **LinkedIn® Page:** https://www.linkedin.com/company/nexogy/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Staffing and Recruiting - **Company Size:** 92% Mid-Market, 8% Small-Business #### What Are Nexogy Teams's Pros and Cons? **Pros:** - Convenience (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) - Simple (1 reviews) **Cons:** - Software Bugs (1 reviews) - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About Nexogy Teams? *AI-generated summary from verified user reviews* **Pros:** - Users value the **convenience** of Nexogy Teams, with easy access to call logs and text messaging features. - Users find Nexogy Teams to be **easy to use** , enhancing their overall communication experience effortlessly. - Users value the **easy access** to call logs and text capabilities with Nexogy Teams for efficient communication. - Users find Nexogy Teams **eco-friendly and easy to use** , appreciating its effectiveness in enhancing communication. **Cons:** - Users report experiencing **technical issues** with Nexogy Teams, impacting their overall experience at times. - Users occasionally experience **technical issues** with Nexogy Teams, impacting their overall usage despite other positive aspects. #### What Are Recent G2 Reviews of Nexogy Teams? **"[Very Friendly Software](https://www.g2.com/survey_responses/nexogy-teams-review-5417038)"** **Rating:** 4.0/5.0 stars *— Ankita D.* [Read full review](https://www.g2.com/survey_responses/nexogy-teams-review-5417038) --- **"[Use of Nexology](https://www.g2.com/survey_responses/nexogy-teams-review-5414256)"** **Rating:** 5.0/5.0 stars *— Rohit S.* [Read full review](https://www.g2.com/survey_responses/nexogy-teams-review-5414256) --- #### What Are G2 Users Discussing About Nexogy Teams? - [What is Nexogy Teams used for?](https://www.g2.com/discussions/what-is-nexogy-teams-used-for) ### 20. [Mitel MiCollab](https://www.g2.com/products/mitel-micollab/reviews) Mitel MiCollab is an enterprise collaboration platform that securely and swiftly powers communications for whenever you need them, wherever you are. KEY BENEFITS - Everything you need in one place – single application for voice, video, messaging, presence, conferencing, mobility, and team collaboration - Multiple devices, single experience – communications experience that’s consistent across all your devices - Increased business productivity – with unified service, spend less time trying to connect and more time engaged in productive communications - Harness the power of teams – Keep up with projects, stay connected with colleagues, and boost the sharing of knowledge and ideas across business silos - Simple Deployments: Deployment QR codes to simplify the process FEATURES - Unified communications and team collaboration - Available for PC, Mac, Web, and Mobile Devices - Mobile-first design - Real-time voice and video calling - Audio conferencing with web sharing - One number reach - Simultaneous ringing / Mobile twinning - Collaborative workspaces - Individual and group chat - File annotation - WebRTC softphone - Outlook® and calendar integration - File and screen sharing - Multiple layers of security - Multi-region / language support **Average Rating:** 4.2/5.0 **Total Reviews:** 29 **How Do G2 Users Rate Mitel MiCollab?** - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.0/10 (Category avg: 8.8/10) - **Native VoIP:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Mitel MiCollab?** - **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) - **Year Founded:** 1972 - **HQ Location:** Kanata, Ontario - **Twitter:** @Mitel (22,451 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4924/ (4,011 employees on LinkedIn®) - **Total Revenue (USD mm):** $1,300 **Who Uses This Product?** - **Company Size:** 52% Mid-Market, 27% Small-Business #### What Are Mitel MiCollab's Pros and Cons? **Pros:** - Features (3 reviews) - Calling Features (2 reviews) - Convenience (2 reviews) - Ease of Use (2 reviews) - Easy Communication (2 reviews) **Cons:** - Admin Control (2 reviews) - User Interface (2 reviews) - Admin Control Issues (1 reviews) - Customer Service (1 reviews) - Customer Support (1 reviews) ### What Do G2 Reviewers Say About Mitel MiCollab? *AI-generated summary from verified user reviews* **Pros:** - Users value the **enriched features** of Mitel MiCollab, appreciating its ease of use and professional interface. - Users value the **seamless connectivity** of Mitel MiCollab for effective communication and easy call management. - Users enjoy the **mobility** of Mitel MiCollab, allowing seamless connectivity and communication anywhere, anytime. - Users praise the **ease of use** of Mitel MiCollab, finding it intuitive and professional for daily tasks. - Users value the **easy communication** facilitated by Mitel MiCollab, enhancing connectivity with customers and colleagues. **Cons:** - Users report that the **admin control is complex** and not user-friendly, leading to slow support responses and difficulties managing tasks. - Users find the **admin user interface outdated and unintuitive** , complicating management and delaying support responses. - Users face **admin control issues** with Mitel MiCollab, leading to delays in support and a frustrating experience. - Users faced challenges with **customer service** , experiencing long wait times for support on both minor and major issues. - Users often face **slow customer support** , leading to prolonged resolution times for both minor and major issues. #### What Are Recent G2 Reviews of Mitel MiCollab? **"[MiCollab is sometimes very reliable and easy to use.](https://www.g2.com/survey_responses/mitel-micollab-review-9110442)"** **Rating:** 4.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/mitel-micollab-review-9110442) --- **"[Mitel MiCollab](https://www.g2.com/survey_responses/mitel-micollab-review-10473338)"** **Rating:** 5.0/5.0 stars *— Verified User in Manufacturing* [Read full review](https://www.g2.com/survey_responses/mitel-micollab-review-10473338) --- #### What Are G2 Users Discussing About Mitel MiCollab? - [What is MiCollab client?](https://www.g2.com/discussions/what-is-micollab-client) - 1 comment - [How do you use Mitel MiCollab?](https://www.g2.com/discussions/how-do-you-use-mitel-micollab) - 1 comment - [What is the latest version of MiCollab?](https://www.g2.com/discussions/what-is-the-latest-version-of-micollab) - [What is MiCollab used for?](https://www.g2.com/discussions/what-is-micollab-used-for) ### 21. [@work](https://www.g2.com/products/work/reviews) @work is a secure workplace collaboration suite designed to bring your whole company together at an optimum value. **Average Rating:** 4.5/5.0 **Total Reviews:** 26 **How Do G2 Users Rate @work?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind @work?** - **Seller:** [eUnite](https://www.g2.com/sellers/eunite) - **Year Founded:** 2003 - **HQ Location:** Irvine, US - **LinkedIn® Page:** https://www.linkedin.com/company/euniteinc/ (71 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 38% Small-Business, 31% Mid-Market #### What Are @work's Pros and Cons? **Pros:** - Convenience (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Security (1 reviews) - Task Management (1 reviews) **Cons:** - Difficult Navigation (1 reviews) - Learning Curve (1 reviews) - Performance Issues (1 reviews) - Slow Speed (1 reviews) ### What Do G2 Reviewers Say About @work? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **seamless convenience** of @work, enabling them to efficiently streamline their workflow. - Users value the **ease of use** of @work, finding it a seamless platform to enhance workflow efficiency. - Users appreciate the **efficiency** of @work, effectively streamlining their workflow for better productivity. - Users value the **security** features of @work, ensuring their tasks are managed effectively and safely. - Users find **effective task alignment** with @work enhances productivity and ensures secure management of their tasks. **Cons:** - Users find the **difficult navigation** of @work frustrating, posing a challenge for newcomers adapting to the platform. - Users find the **steep learning curve** of @work challenging, which can hinder quick adaptation and efficiency. - Users experience occasional **performance issues** with @work, as it sometimes slows down system efficiency. - Users experience **slow speed** at times, impacting overall productivity despite the software's usefulness. #### What Are Recent G2 Reviews of @work? **"[Supply chain manager](https://www.g2.com/survey_responses/work-review-9739186)"** **Rating:** 4.5/5.0 stars *— Arvind S.* [Read full review](https://www.g2.com/survey_responses/work-review-9739186) --- **"[my experience with work is immpersive](https://www.g2.com/survey_responses/work-review-9882144)"** **Rating:** 4.0/5.0 stars *— Haseeb u.* [Read full review](https://www.g2.com/survey_responses/work-review-9882144) --- #### What Are G2 Users Discussing About @work? - [What is workflow automation software?](https://www.g2.com/discussions/work-what-is-workflow-automation-software) - [What is the purpose of workflow?](https://www.g2.com/discussions/what-is-the-purpose-of-workflow) - 1 comment - [What are workflow requirements?](https://www.g2.com/discussions/what-are-workflow-requirements) - [What are the features of workflow?](https://www.g2.com/discussions/what-are-the-features-of-workflow) ### 22. [Infinite Connect](https://www.g2.com/products/infinite-connect/reviews) All-in-one hosted unified communications platform that enables your team to work from anywhere. With reliable voice, video, and messaging integrated in one solution, we connect you wherever you are — and however you need. **Average Rating:** 4.8/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Infinite Connect?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.2/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.6/10 (Category avg: 8.8/10) - **Native VoIP:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Infinite Connect?** - **Seller:** [Xcyte Digital](https://www.g2.com/sellers/xcyte-digital) - **Year Founded:** 2022 - **HQ Location:** Toronto, CA - **LinkedIn® Page:** https://www.linkedin.com/company/xcyte-digital-corporation (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 92% Small-Business, 8% Mid-Market #### What Are Recent G2 Reviews of Infinite Connect? **"[Seamless, Very Professionally Looking, ZERO Installs: The Best WebMeeting Platform](https://www.g2.com/survey_responses/infinite-connect-review-4493485)"** **Rating:** 5.0/5.0 stars *— Hans D.* [Read full review](https://www.g2.com/survey_responses/infinite-connect-review-4493485) --- **"[Our remote team was able to replace all our collaboration apps with one integrated solution](https://www.g2.com/survey_responses/infinite-connect-review-4493667)"** **Rating:** 5.0/5.0 stars *— Andy B.* [Read full review](https://www.g2.com/survey_responses/infinite-connect-review-4493667) --- #### What Are G2 Users Discussing About Infinite Connect? - [What is Infinite Connect used for?](https://www.g2.com/discussions/what-is-infinite-connect-used-for) ### 23. [2600Hz](https://www.g2.com/products/2600hz/reviews) 2600Hz is an award-winning provider of unified communications that modernizes how businesses provide unified cloud communication and collaboration services to their customers. Our revolutionary, distributed multi-tenant platform called KAZOO lets our partners do business their way, empowering them to customize every part of their UC solution including pricing, branding, customer offerings and more. With thoughtfully engineered tools built by leaders in the telecom industry, KAZOO offers feature-rich UCaaS, CPaaS, CCaaS, mobile, and remote collaboration solutions. KAZOO is a true end-to-end white label solution that offers a full enterprise-PBX, next-gen call center, intuitive collaboration tools, automatic sign up and provisioning, international expansion, and a wide range of other services all in one platform. KAZOO was designed to scale effortlessly and features over 300 open APIs for our partners to build their own integrations as well as a suite of pre-built applications that resellers can use immediately — all packaged in a modern user interface. We give our partners access to the building blocks of KAZOO, so they have their own platform and complete control over their offering. Our partners have the flexibility to create their own customized communication solution, enabling them to differentiate their brand and offering in the market as well as provide a tailored solution for the industries and niches they service. **Average Rating:** 4.3/5.0 **Total Reviews:** 22 **How Do G2 Users Rate 2600Hz?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.8/10 (Category avg: 8.8/10) - **Video Conferencing:** 4.2/10 (Category avg: 8.8/10) - **Native VoIP:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind 2600Hz?** - **Seller:** [2600Hz](https://www.g2.com/sellers/2600hz) - **Year Founded:** 2010 - **HQ Location:** San Francisco, CA - **Twitter:** @2600hertz (2,879 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1361265 (59 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 82% Small-Business, 14% Mid-Market #### What Are Recent G2 Reviews of 2600Hz? **"[Good Product for most telephony](https://www.g2.com/survey_responses/2600hz-review-7974295)"** **Rating:** 4.0/5.0 stars *— Shaz M.* [Read full review](https://www.g2.com/survey_responses/2600hz-review-7974295) --- **"[The only true cloud ucaas product](https://www.g2.com/survey_responses/2600hz-review-7579085)"** **Rating:** 5.0/5.0 stars *— Richard G.* [Read full review](https://www.g2.com/survey_responses/2600hz-review-7579085) --- #### What Are G2 Users Discussing About 2600Hz? - [What is 2600Hz used for?](https://www.g2.com/discussions/what-is-2600hz-used-for) ### 24. [Call Center for Skype](https://www.g2.com/products/call-center-for-skype/reviews) Call Center for Skype is a software based Skype IP PBX that allows you to implement a Skype system with auto-attendant, interactive voice response, automatic call distribuiton, call recording, and voicemail capabilities. **Average Rating:** 4.3/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Call Center for Skype?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Call Center for Skype?** - **Seller:** [PrettyMay](https://www.g2.com/sellers/prettymay) - **HQ Location:** N/A - **Twitter:** @prettymay (6 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Small-Business, 29% Enterprise #### What Are Call Center for Skype's Pros and Cons? **Pros:** - Helpful (1 reviews) ### What Do G2 Reviewers Say About Call Center for Skype? *AI-generated summary from verified user reviews* **Pros:** - Users find the **helpfulness** of Call Center for Skype invaluable for gaining knowledge and support. #### What Are Recent G2 Reviews of Call Center for Skype? **"[Efficiency and Connectivity](https://www.g2.com/survey_responses/call-center-for-skype-review-9464192)"** **Rating:** 5.0/5.0 stars *— Suleman S.* [Read full review](https://www.g2.com/survey_responses/call-center-for-skype-review-9464192) --- **"[Excellent Call cering centre](https://www.g2.com/survey_responses/call-center-for-skype-review-12287140)"** **Rating:** 4.0/5.0 stars *— Mohammed A.* [Read full review](https://www.g2.com/survey_responses/call-center-for-skype-review-12287140) --- #### What Are G2 Users Discussing About Call Center for Skype? - [What type of software is Skype?](https://www.g2.com/discussions/what-type-of-software-is-skype) - 1 comment - [What are the features of Skype can we take the control of your system by using Skype?](https://www.g2.com/discussions/what-are-the-features-of-skype-can-we-take-the-control-of-your-system-by-using-skype) - 1 comment - [Which software is used in call Centre?](https://www.g2.com/discussions/which-software-is-used-in-call-centre) - 1 comment - [What are the features of call center software?](https://www.g2.com/discussions/what-are-the-features-of-call-center-software) ### 25. [VirtualPBX](https://www.g2.com/products/virtualpbx/reviews) VirtualPBX is a leading provider of business communication solutions, offering a suite of products designed to help companies of all sizes connect with their customers and teams. The three core products are VirtualPBX Business Phone Plans, VirtualText, and VirtualPBX Contact Center. VirtualPBX Business Phone Plans: This is a comprehensive VoIP phone system that provides professional-grade features for small and medium businesses. It allows users to manage their business calls from any device—whether it's a mobile phone, desktop, or traditional desk phone. Key features include an auto-attendant, customizable greetings, advanced call reporting, call recording, and seamless CRM integrations. The plans are designed to be flexible and scalable, providing businesses with the tools they need to stay connected and professional from anywhere. VirtualText: This is a standalone business text messaging service that enables organizations to streamline customer and team communication. VirtualText allows businesses to send and receive SMS and MMS messages using their existing business phone numbers. It offers a shared inbox for team collaboration, and powerful marketing features like automated messaging, drip campaigns, scheduled blasts, and contact segmentation. The service also integrates with popular CRMs and internal communication apps, helping businesses to manage conversations, send targeted messages, and stay compliant with industry regulations. VirtualPBX Contact Center: Designed for businesses with higher call volumes, the Contact Center solution provides advanced features to manage and optimize customer service operations. It includes everything from the Business Phone Plans, with added capabilities like Automatic Call Distribution (ACD) queues, live dashboards for real-time monitoring, and in-depth call analytics. The system allows for features like call tagging, callback options, and supervisor tools like "whisper" and "barge" to improve agent performance and customer experiences. The Contact Center is built to streamline workflows, providing robust integrations with CRMs to give agents the full context of every customer interaction. **Average Rating:** 4.2/5.0 **Total Reviews:** 35 **How Do G2 Users Rate VirtualPBX?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind VirtualPBX?** - **Seller:** [VirtualPBX](https://www.g2.com/sellers/virtualpbx) - **Year Founded:** 1997 - **HQ Location:** San Jose, CA - **Twitter:** @VirtualPBX (5,359 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/108679/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 97% Small-Business, 3% Mid-Market #### What Are VirtualPBX's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Customer Service (2 reviews) - Helpful (2 reviews) - Convenience (1 reviews) - Efficiency (1 reviews) ### What Do G2 Reviewers Say About VirtualPBX? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** of VirtualPBX, highlighting their professionalism and helpfulness in resolving issues. - Users commend the **exceptional customer service** of VirtualPBX, noting their professionalism and effective support throughout the process. - Users highlight the **exceptional professionalism** of VirtualPBX's support team, ensuring a seamless and satisfactory experience. - Users praise the **excellent customer service** of VirtualPBX, highlighting their helpfulness and thorough support. - Users commend the **efficiency** of VirtualPBX, noting prompt assistance and excellent service throughout the process. #### What Are Recent G2 Reviews of VirtualPBX? **"[Reliable Communication with Stellar Support](https://www.g2.com/survey_responses/virtualpbx-review-12686476)"** **Rating:** 5.0/5.0 stars *— Misael S.* [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12686476) --- **"[VirtualPBX: Essential for Solopreneurs, Easy Call Management](https://www.g2.com/survey_responses/virtualpbx-review-12980109)"** **Rating:** 5.0/5.0 stars *— Vernon D.* [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12980109) --- #### What Are G2 Users Discussing About VirtualPBX? - [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5) - [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps) - [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for) - [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software) ## What Is UCaaS Platforms? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to UCaaS Platforms? - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) - [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) --- ## How Do You Choose the Right UCaaS Platforms? ### What You Should Know About UCaaS Platforms ### What are UCaaS Platforms? UCaaS is a type of software as a service (SaaS) that provides multiple channels for communication in one platform. UCaaS platforms offer robust communication channels and features aimed at promoting efficiency and productivity in internal and external communications. UCaaS platforms include features such as instant messaging, [VoIP](https://www.g2.com/categories/voip), softphone (software for making phone calls online), CRM, SMS, and [video conferencing](https://www.g2.com/categories/video-conferencing) with many other cherry-picked collaboration tools like [screen sharing](https://www.g2.com/categories/screen-sharing), [whiteboarding](https://www.g2.com/categories/collaborative-whiteboard), and file sharing. UCaaS tools are also notable because the features provided by the platform are available on multiple devices. Users can easily access communication tools provided from desktops, laptops, mobile devices, and proprietary hardware if a service provides it. Businesses have been leveraging unified communications (UC) systems for quite some time, but older solutions require extensive hardware setup and maintenance. The IT support required to maintain these on-premises solutions was expensive and demanding on manpower. UCaaS brings unified communications systems into the future by offering all the functionality buyers are looking for in a service conveniently hosted in the cloud. The pay-as-you-go model that comes with a cloud-based solution has driven down the cost for unified communications, which has made them more widely available to non-enterprise companies. **What Does UCaaS Stand For?** UCaaS stands for unified communications as a service. #### What Types of UCaaS Platforms Exist? There are two main distinctions buyers can make when looking for UCaaS products—internal versus external use and customizability. While some UCaaS systems can be used for both internal and external communications, many are specific to internal or external use cases. Additionally, customizability is determined if the UCaaS in question is a built-to-order, single-tenant system (one platform per user) or an out-of-the-box, multi-tenant system (one platform shared by multiple users). **Internal use:** UCaaS products that support internal communications provide team collaboration tools, like whiteboarding and instant messaging, on top of the VoIP and video conferencing features that buyers expect. Internal-facing UCaaS products provide integrations with content management solutions to ease file sharing and storage needs. Many UCaaS solutions are available via mobile applications, making it a convenient option for teams. **External use:** UCaaS for external use serves as the backbone for call center infrastructure. Call center representatives will have multiple communication channels to leverage when interacting with customers, and UCaaS systems conforming to this use case will provide integrations with help desk software to assist with ticketing and obtaining customer information. **Single-tenant systems:** A single-tenant system is built for a specific client by a UCaaS service provider. Companies can pick and choose the functionality and integrations they require out of their UCaaS, ensuring they only pay for the features they need. Single-tenant systems are a great option for companies with specific needs, like particular APIs or less extensive offerings for a small business. Single-tenant systems can potentially be very expensive. A UCaaS provider may charge extra to develop a tool with all the functionality a business wants. If a business wants an enterprise-level custom product, they can expect a price tag that reflects that functionality accordingly. **Multi-tenant systems:** Multi-tenant systems are generalized, out-of-the-box UCaaS products intended for use by multiple organizations. These offerings come as they are and have comparatively fewer customization options for businesses. Businesses looking for a UCaaS system they can simply deploy and maintain may stand to save money by choosing a multi-tenant system if they don’t require any specific integrations or APIs. ** ** ### What are the Common Features of UCaaS Platforms? A UCaaS product is a bundle of communication channels loaded into one offering, so the features of a typical UCaaS product often look like a list of point solutions. UCaaS products can vary in what channels they provide and the other collaboration tools they feature. Listed below are many of the popular features offered by UCaaS solutions, but this list is by no means exhaustive. **Instant messaging:** One of the basic features of a UCaaS is 1:1 and group instant messaging. Users can either message each other directly or send messages to a group, promoting real-time business communication and collaboration. **VoIP conferencing:** Audio conferencing in UCaaS products is provided via voice over internet protocol (VoIP). Users can access VoIP-based phone systems or audio conferencing over other devices. **Video conferencing:** Another stable feature of UCaaS is video-based conferencing. The audio component of the video feed is hosted via VoIP telephony. Video conferencing often features a call recording function, allowing users to save and share the video with others. **Screen sharing:** Any UCaaS that provides video conferencing will also provide screen sharing. Users can easily share a live feed of their screen or a specific program, making it a great feature for a collaborative user experience. **File sharing:** Users can share files using a UCaaS platform. Some UCaaS products will streamline document and content sharing by integrating directly with content management systems. **Whiteboard:** UCaaS products that heavily emphasize internal collaboration often natively provide a collaborative whiteboard software within the platform. Teams can use the whiteboard during in-person meetings or web conferencing, which can assist in streamlining workflows. **Call routing:** An auto attendant automatically routes calls throughout an enterprise. This type of workflow automation is especially useful for companies that require an expansive PBX phone system. [**Voicemail to email**](https://www.g2.com/categories/ucaas-platforms/f/voicemail-to-email): One benefit of UCaaS is the unified nature of the communication channels provided by the platform. Users can receive voicemails via email since phone calls are hosted over VoIP. **Voicemail transcription:** Some UCaaS solutions can transcribe voicemails into text-based messages that are easier to store and keep track of compared to audio files. Other Features of UCaaS Platforms: [CCaaS option](https://www.g2.com/categories/ucaas-platforms/f/ccaas-option), [Conference transcripts](https://www.g2.com/categories/ucaas-platforms/f/conference-transcripts), [Tenancy flexibility](https://www.g2.com/categories/ucaas-platforms/f/tenancy-flexibility) ### What are the Benefits of UCaaS Platforms? Businesses often find point solutions for each of the communication channels they want covered. This means one product for VoIP phone services, another for business messaging, and one more for video conferencing. That also doesn’t include all the other productivity and collaboration tools teams use in conjunction with these channels. A UCaaS solution bundles all these communication channels and productivity tools into a single offering, which provides multiple benefits. **Savings:** When a business covers all its communication channels with point solutions, the costs of licenses and monthly payments add up, especially for small and mid-market businesses. A UCaaS solution can bundle all communication channels, internal and external, into one platform for a business to pay for. While the initial price tag of a UCaaS product could potentially be high, the cost could be the same or higher when paying for several disparate solutions across months or years. Additionally, UCaaS customers can choose an option that allows them to only pay for the channels and features they want or a scaled-down, out-of-the-box solution to save money as well. **Increased efficiency:** One issue with point solution communication software is there isn’t a guarantee that they will integrate. A conversation happening via instant messaging might become one that is better over a video feed. If a team only has point solutions to choose from, they will have to move to another application to continue, which may or may not be an easy transition. Even worse, the conversation may be put off entirely. This is especially necessary for sales or help desk representatives speaking to customers or clients in one channel who need to continue in another. When teams use UCaaS, they can move between different communications tools without leaving the application itself, streamlining conversations and ensuring users have access to the channel they need when they need it. **Enhanced collaboration potential:** While businesses have the option to use point solutions for communication and collaboration, those solutions may not integrate. If they don’t, it can be problematic if users need to use multiple solutions during a conference call or collaboration session. For example, a remote team may benefit greatly from a UCaaS platform as it allows users to hold a video conference call while simultaneously whiteboarding or sharing content in real-time. The ability to use collaboration tools and conferencing solutions at the same time bolsters fruitful brainstorming sessions and meaningful conversations. ### Who Uses UCaaS Platforms? The beauty of UCaaS is that it’s universally helpful regardless of the industry. The need for meaningful communication and collaboration is a necessity in every business. While larger businesses in the mid-market and enterprise levels arguably benefit more from comprehensive communication coverage, small businesses can still find benefits in the breadth of collaboration tools provided by UCaaS. However, the potentially high price tag attached to a UCaaS system will often make it a better choice for mid-market and enterprise organizations, and small businesses can easily have their collaboration and communications needs fulfilled by cheaper point solutions. #### Software Related to UCaaS Platforms Related solutions that can be used together with UCaaS platforms include: [Cloud communication platforms](https://www.g2.com/categories/cloud-communication-platforms) **:** Cloud communication platforms can overlap heavily with UCaaS, in that both provide the infrastructure to support unified communications for a business. However, UCaaS platforms are fully built tools that may come with integrations, whereas cloud communications platforms are closer to development tools that allow businesses to connect their software to communications channels via APIs. The end result is the same though, and what companies have is a unified communication platform that connects to the tools they use currently. **Contact center as a service (CCaaS):** CCaaS solutions can best be thought of as UCaaS solutions specifically for call centers. The infrastructure of both types is the same. Both provide unified cloud-based communication and a host of other internal collaboration tools. However, since CCaaS solutions are specifically intended for call centers, they come with a host of other features and tools helpful to call center representatives. This includes features like speech analytics and integrations with [customer data platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) and other customer data repositories. ### Challenges with UCaaS Platforms  **Adoption:** One of the biggest challenges a company will face when switching its business phone system to a UCaaS platform is hesitance or resistance from employees. Changing any business system can be difficult or daunting, especially when there is a significant learning curve. To have a smooth transition, it’s important to provide employees with any extra support they may need as they begin to navigate a new platform. Creating a solid deployment plan in addition to working with a vendor that offers unlimited help desk support can make all the difference during this transition period.  **Interoperability:** Another potential challenge with the transition to a UCaaS platform is a lack of integrations with a company’s existing technology. Sometimes a hardware upgrade may be necessary or recommended to fully utilize UCaaS software features.  ### How to Buy UCaaS Platforms #### Requirements Gathering (RFI/RFP) for UCaaS Platforms Whether a company is just starting to explore UCaaS software or looking for a more appropriate solution for its needs, g2.com can help inform buyers of the market and assist them in selecting the best software for their business. The first step in deciding which kind of UCaaS software a buyer should look at is to assess the needs of the organization as a whole. Does the organization already use this kind of software? If so, what works and what doesn’t? Is this the first time the organization will be using UCaaS software? If that’s the case, buyers will need to determine how they plan to implement this software and whether or not their current systems are compatible. Some points to consider are: **Company size:** Buyers will need to ensure that the products they are looking at will suit the size and need of the organization. When purchasing software, it’s important to ensure the product has the appropriate scalability to adapt to changing needs. **Interoperability:** As mentioned earlier, it’s crucial to assess the organization’s current hardware and software setup as sometimes the current legacy system is not compatible with newer technology. This is important to assess beforehand so that a buyer knows what to look for in a product and is prepared to move forward if existing systems need to be upgraded. #### Compare UCaaS Products **Create a long list** The first step to finding the perfect software is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must haves or requirements for the buyer. G2.com provides information about the best UCaaS software, allowing buyers to filter options as well as user reviews to help narrow down the product list to a more relevant selection. **Create a short list** Creating a short list of products is an important step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can easily determine which software ticks the important boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. To ensure a buyer gets the most out of a demo, it’s important to go in prepared. Buyers should have a business scenario ready that will fully test each product in consideration. Additionally, buyers should inquire about cost, vendor support, and any concerns they have about the product. Adequate preparation will make it easier for a buyer to compare products after demos have been completed. #### Selection of UCaaS Platforms **Choose a selection team** UCaaS software is very practical and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments and seniority levels (such as IT, management, sales, etc.) to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support needed from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Once a buyer has made the final decision on a product and is ready to move forward with a purchase, it is recommended that the buyer conducts a final demo, inquires about a trial run, and determines what the next steps are if the product doesn’t ultimately fit their needs. It's also important to look into the kind of support the vendor provides following implementation. Most vendors will provide customer support services to ensure a pleasant customer experience. These steps can provide a buyer with an additional sense of security and confidence when making a final decision.