I like how the IVY lets customers pull basic status updates or account info themselves just by using the keypad. It ties into our backend tools so they don't have to wait for a live agent for simple things. Review collected by and hosted on G2.com.

If I have the web app open on my computer and the mobile app on my phone, both devices ring and show pop-up alerts at the same time when a call or text comes in. It’s a minor annoyance but happens every time. Review collected by and hosted on G2.com.

What I like most about Dialaxy is having a clear record of conversations related to our marketing projects. When campaign requirements or deliverables change during a client call, I can refer back to the discussion instead of relying only on written notes. That makes it easier to keep campaign tasks aligned with what the client actually requested. Review collected by and hosted on G2.com.

More customizable call labels would be helpful for our workflow. For example, being able to mark calls as campaign planning, content feedback, client approval, or follow-up would make older conversations easier to sort through. That would be particularly useful when managing several accounts at the same time. Review collected by and hosted on G2.com.

What I like most about Dialaxy is how quickly I can get comfortable with the basic workflow. For customer calls and follow-ups, I don't need to spend much time figuring things out, which is useful when I'm managing several conversations during the day. It feels practical for regular use without adding another complicated process to my workload. Review collected by and hosted on G2.com.

I'd like more options for managing actions after a call. Being able to turn a conversation directly into a reminder or assigned follow-up would make the workflow more convenient. That would be particularly helpful when a customer needs additional information or another team member needs to take action. Review collected by and hosted on G2.com.

Dialaxy is helpful for keeping track of customer conversations involving technical questions and troubleshooting. When a customer follows up about an issue discussed earlier, I can refer to the previous call details and understand the background before suggesting the next steps. This makes it easier to provide consistent guidance without relying entirely on memory. Review collected by and hosted on G2.com.

I would like more flexibility in categorizing calls by technical issue, such as configuration questions, account access, feature guidance, or troubleshooting. These labels would make it easier to find similar conversations and review how different types of customer inquiries are being handled. Review collected by and hosted on G2.com.

Dialaxy is straightforward to use for managing everyday customer calls, which is helpful when coordinating several implementations at once. I can focus on the conversation instead of spending too much time figuring out how to manage the communication itself. It also makes it easier to revisit previous discussions when a customer has questions during setup. Review collected by and hosted on G2.com.

I would like more flexibility in recording the next step after a customer call. For example, it would be useful to distinguish between a pending setup question, a scheduled training session, and a customer who is ready for the next implementation stage. That could make follow-up work easier to prioritize. Review collected by and hosted on G2.com.

Dialaxy is straightforward to use when handling customer calls throughout the day. I don't have to spend too much time figuring out the communication workflow, which helps when I'm already coordinating several operational tasks. It's also useful to have previous call details available when I need to revisit a discussion. Review collected by and hosted on G2.com.

I would like more flexibility in categorizing calls according to their purpose, such as product questions, account issues, implementation discussions, or follow-up requests. This would make it easier to sort conversations and find relevant details when reviewing several customer interactions. Review collected by and hosted on G2.com.

What I like about Dialaxy is that it's lightweight and runs smoothly in the browser without using too much RAM. I can keep it open in a background tab without noticing any major slowdown, even on lower spec office computers. I also like that it focuses on the features we actually need, such as calling, SMS/MMS, and call management, without adding unnecessary features that can make the platform feel heavy. Dialaxy offers good value for the price, with the core calling and messaging features we need without unnecessary. Review collected by and hosted on G2.com.

What I like about Dialaxy is also what makes it different from some other communication platforms. It mainly focuses on calling, SMS/MMS, and call management rather than trying to include heavy video meeting features. If a team needs an all-in-one video conferencing platform, they may find those features limited. For our needs, though, keeping the platform focused makes it faster and simpler to use. Review collected by and hosted on G2.com.

The automated call and SMS logging is really useful. Every incoming or outgoing call gets recorded with the timestamp, duration, and a link to the recording, plus the full text message thread, and it all drops straight into the customer timeline in our CRM. I don't have to chase people for notes or dig through separate system later. Review collected by and hosted on G2.com.

It's a small thing, but when I clear voice mail, tag a lead, or answer a call, the status doesn't always update right away in every open browser tab. I sometimes have to refresh to see the change. Review collected by and hosted on G2.com.

What I like most about Dialaxy is that it keeps our business calling and messaging in one place. I regularly deal with prospects and follow-ups, so having a dedicated business number and access to call history makes things much easier to manage. I also like that I can use it without needing complicated phone setup. Review collected by and hosted on G2.com.

One small thing is that I sometimes have to refresh the dashboard to see the latest activity. It's not a major issue, but having everything update instantly would make the experience a little smoother. Review collected by and hosted on G2.com.

I like the shared numbers and team inboxes. Since we have remote employees, multiple people can handle incoming calls and sms from the same virtual number. It makes it easier to keep customer messages moving without giving every team member a separate phone line. Review collected by and hosted on G2.com.

The analytics are useful for the basic things I need, such as call volume, call duration, and missed calls. I do wish there were more options for custom reporting, especially when I need to filter or combine serval variables for more detailed reports. Review collected by and hosted on G2.com.