Best UCaaS Platforms with Conference Transcripts Capabilities

How Many UCaaS Platforms Products Does G2 Track?

Total Products under this Category: 318

Category Stats (Sep 2026)

  • Average Rating: 4.36/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Vodafone Unified Communications (+26.68%) - Among all products in this category, Vodafone Unified Communications recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank UCaaS Platforms Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 98,900+ Authentic Reviews
  • 318+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for UCaaS Platforms

G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence

Highlighted products: Zoom Workplace, Webex Suite, Nextiva, RingEX, Webex Calling, 8x8 Work, Dialpad Connect, and Dialaxy.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=cisco-webex-suite&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work&focus%5B%5D=dialpad-connect&focus%5B%5D=dialaxy)

Zoom Workplace

Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with built-in AI and seamless integrations that help teams focus and work flawlessly. Zoom Communications: Unified, Effortless Connection for Modern Work Bring every way your teams communicate—meetings, chat, calls, email, and scheduling—into one seamless experience. With Zoom, collaboration happens faster and more naturally across channels, without switching apps or losing context. From spontaneous chats to scheduled meetings and calls, everything stays connected, searchable, and secure—powered by one intuitive platform built for how modern teams work. Zoom Productivity: Workflows Connected, Work Effortless Transform how work gets done with AI-first collaboration that keeps people, content, and actions in one place. From brainstorming on whiteboards to co-creating in docs, sharing clips, and automating follow-ups, Zoom connects every step of your workflow. With Zoom Hub and integrated video management, knowledge stays organized, accessible, and actionable—so teams can move from idea to outcome without friction. Zoom Spaces: Smarter, Connected Workplaces for Every Team Bring your physical and hybrid environments to life with intelligent, connected spaces. Zoom Spaces unifies meeting rooms, desk reservations, digital signage, and visitor management into one seamless experience—making it simple to collaborate, navigate, and manage the workplace. Whether employees are remote, hybrid, or on-site, Zoom creates a consistent, secure, and flexible environment that keeps teams connected wherever work happens. Zoom Employee Engagement: Connect, Inspire, and Empower Every Employee Foster belonging and alignment with Workvivo by Zoom—a modern employee experience platform that unites communication, culture, and community in one place. From company-wide updates to recognition, feedback, and social engagement, Workvivo gives every employee a voice and a sense of connection. Built right into Zoom Workplace, it helps organizations strengthen culture, boost engagement, and keep teams informed and inspired—no matter where they work.

Average Rating: 4.5/5.0

Total Reviews: 53,598

How Do G2 Users Rate Zoom Workplace?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 8.9/10 (Category avg: 8.8/10)
  • Video Conferencing: 9.3/10 (Category avg: 8.8/10)
  • Native VoIP: 8.8/10 (Category avg: 9.0/10)

Who Is the Company Behind Zoom Workplace?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @zoom
    1,042,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 51% Small, 31% Medium

What Do G2 Reviewers Say About Zoom Workplace?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Zoom Workplace, enjoying seamless access to features with just a click.
  • Users appreciate the ease of collaboration in Zoom Workplace, especially with breakout rooms and seamless screen sharing.
  • Users value the reliability of Zoom Workplace, ensuring seamless connectivity and stability even during adverse conditions.
  • Users find the ease of use for meetings in Zoom Workplace invaluable for seamless collaboration and productivity.
  • Users enjoy the easy-to-use video conferencing features of Zoom, facilitating smooth communication and collaboration in hybrid work settings.
Cons
  • Users note the limited features of Zoom Workplace, expressing a need for improved built-in collaboration tools.
  • Users experience Zoom issues like fatigue, connectivity problems, and confusing configurations that hinder their overall meeting effectiveness.
  • Users experience Zoom fatigue, notification overload, and connectivity issues, making long meetings feel overwhelming and impersonal.
  • Users find missing features in Zoom Workplace, like improved sharing links and chat access post-calls, frustrating.
  • Users often face connection issues with Zoom Workplace, leading to a frustrating and less seamless experience.

What Are Recent G2 Reviews of Zoom Workplace?

What Are G2 Users Discussing About Zoom Workplace?

Dialpad Connect

Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items

Average Rating: 4.4/5.0

Total Reviews: 4,041

How Do G2 Users Rate Dialpad Connect?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 8.8/10 (Category avg: 8.8/10)
  • Video Conferencing: 9.3/10 (Category avg: 8.8/10)
  • Native VoIP: 9.2/10 (Category avg: 9.0/10)

Who Is the Company Behind Dialpad Connect?

  • Seller: Dialpad
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Ramon, California
  • Twitter: @DialpadHQ
    60 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,503 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 56% Small, 32% Medium

What Do G2 Reviewers Say About Dialpad Connect?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Dialpad Connect, enjoying its intuitive interface and seamless integrations.
  • Users value the call management features of Dialpad Connect, noting ease of use and excellent call quality.
  • Users value the helpfulness of AI transcription, enhancing efficiency and ease of use in their workflows.
  • Users value the call recording feature of Dialpad Connect for its utility and ease of review.
  • Users love the AI-powered features of Dialpad Connect, enhancing productivity with real-time transcription and sentiment analysis.
Cons
  • Users report call quality issues with Dialpad Connect, especially during important conversations and varying network conditions.
  • Users experience connection issues with Dialpad Connect, often facing call quality problems that disrupt communication.
  • Users find the missing functionality frustrating, especially the lack of options beyond DND and syncing issues with Podio.
  • Users experience recording issues with Dialpad Connect, expressing frustrations about voice recording and voicemail customization.
  • Users report call quality issues including dropped calls and difficulties in connecting, leading to frustration and lost communications.

What Are Recent G2 Reviews of Dialpad Connect?

What Are G2 Users Discussing About Dialpad Connect?

Intermedia Unite

Intermedia Unite® is a comprehensive business communications solution designed to streamline collaboration, enhance customer engagement, and improve team productivity. By integrating various communication tools into a single platform, Unite eliminates the need for multiple fragmented applications, allowing users to connect seamlessly from any location. This all-in-one platform is particularly beneficial for organizations looking to foster a collaborative work environment while maintaining efficiency in their operations. Targeted at businesses of all sizes, Intermedia Unite® caters to teams that require a reliable and cohesive communication system. Its user-friendly interface and robust features make it suitable for remote workers, in-office teams, and hybrid environments. The platform is particularly advantageous for organizations that rely heavily on real-time communication, such as customer service teams, sales departments, and project management groups. By consolidating business phone services, video conferencing, team chat, and file sharing, Unite enables employees to collaborate effectively without the hassle of switching between different applications. One of the standout features of Intermedia Unite® is its enterprise-grade calling capabilities, which come equipped with over 100 features designed to enhance communication. This includes integrated customer engagement tools that allow businesses to connect with their clients more effectively. Additionally, the platform offers enhanced experiences for Microsoft Teams users, making it a versatile choice for organizations already utilizing Microsoft products. The mobile and desktop applications ensure that users can make calls, hold meetings, and engage with customers from virtually anywhere, all while preserving a consistent business identity. Intermedia Unite® also leverages AI technology to provide transcription, summaries, and insights, which help teams capture important details and follow up on discussions efficiently. This feature not only saves time but also enhances accountability among team members, ensuring that critical information is not overlooked. Furthermore, with a commitment to reliability, Intermedia Unite® boasts an impressive 99.999% uptime and is backed by J.D. Power-certified support, ensuring that users can depend on the platform for their communication needs. Overall, Intermedia Unite® stands out in the crowded communications landscape by offering a unified solution that enhances productivity and fosters collaboration. Its combination of advanced features, user-friendly design, and reliable performance makes it a valuable tool for any organization looking to improve its communication strategies and customer engagement efforts.

Average Rating: 4.5/5.0

Total Reviews: 502

How Do G2 Users Rate Intermedia Unite?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 8.8/10 (Category avg: 8.8/10)
  • Video Conferencing: 9.0/10 (Category avg: 8.8/10)
  • Native VoIP: 9.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Intermedia Unite?

  • Seller: Intermedia
  • Company Website:
  • Year Founded: 1993
  • HQ Location: Sunnyvale, California
  • Twitter: @intermedia_net
    4,556 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,410 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 67% Small, 21% Medium

What Do G2 Reviewers Say About Intermedia Unite?

AI-generated summary from verified user reviews

Pros
  • Users praise the quick and effective customer support of Intermedia Unite, enhancing their overall experience significantly.
  • Users find Intermedia Unite to be user-friendly and easy to understand, enhancing their communication experience significantly.
  • Users praise the responsive and knowledgeable customer support of Intermedia Unite, enhancing their overall experience.
  • Users highlight the intuitive interface of Intermedia Unite, making communication seamless and easy to navigate.
  • Users value the reliability of Intermedia Unite, ensuring smooth communication with minimal issues experienced over time.
Cons
  • Users face high dependence on internet connectivity with Intermedia Unite, leading to dropped calls and frustration.
  • Users report administrative complexities in Intermedia Unite, leading to confusion and requests for assistance from new admins.
  • Users experience administrative complexities with Intermedia Unite, leading to confusion and disruption for new admins.
  • Users often face connection issues with Intermedia Unite, leading to dropped calls and administrative complexities.
  • Users find the product expensive, especially with additional fees for credit card processing that inflate overall costs.

What Are Recent G2 Reviews of Intermedia Unite?

What Are G2 Users Discussing About Intermedia Unite?