I appreciate how RingCentral Contact Center makes staying in touch easy and quick, which is essential for my work as a Service Team Coordinator. The convenience of creating different teams for various positions and the seamless video connectivity are standout features for me. The ability to conduct meetings, talk, and do presentations through the video/meeting feature adds significant value, particularly being able to see individuals or multiple people in a meeting setting. The messaging system, along with the favorites and video features, enhances my communication processes greatly. I also found the initial setup of the RingCentral Contact Center remarkably easy, which is a huge plus. Overall, the convenience and functionality provided by these features contribute significantly to making my job more efficient. Review collected by and hosted on G2.com.

I experience performance issues with RingCentral Contact Center when using video features. Specifically, when I'm on a video call and attempt to share my screen, both the video and overall system start to lag, which can interrupt the flow of meetings and presentations. Review collected by and hosted on G2.com.

The best thing about RingCentral Contact Center is its omnichannel communication—agents can seamlessly handle customer interactions across voice, email, chat, SMS, and social media in one unified platform. This makes customer service faster, more consistent, and highly adaptable. Review collected by and hosted on G2.com.

there is nothing as such that i disclike so far Review collected by and hosted on G2.com.

They get back to you really fast, and can resolve any of your inquiries promptly Review collected by and hosted on G2.com.

So far, we have had no complaints or any issues with the service that they have been able to provide to our company, truly appreciated. Review collected by and hosted on G2.com.

Their response time is not too long. They assist efficiently. Review collected by and hosted on G2.com.

It could be faster but all good, they are efficient. Review collected by and hosted on G2.com.

I have been using Ring central every day for years across several contracts and they have always been reliable and clear. Anytime I have had an issue their customer service was able to fix it quickly. Review collected by and hosted on G2.com.

There are times when it can slow down my system but those are rare. Review collected by and hosted on G2.com.

I love RingCentral for its easy setup and access, which significantly helps our sales department. It permits seamless text communication and phone calls, increasing accessibility for us and our agents. Its agility saves us time, making it efficient and better than our previous solution. Review collected by and hosted on G2.com.

I find the quality of the calls to be inconsistent. Sometimes the call quality is low or medium, which seems to depend on the internet connection and service provider. Review collected by and hosted on G2.com.

This product is dependable, user-friendly, and extremely stable. Review collected by and hosted on G2.com.

The AI should work for Spanish speakers as well. Review collected by and hosted on G2.com.

You can integrate it with ATS also if you didn't get a chance to open the app or web you will get a notification in your inbox. Review collected by and hosted on G2.com.

The outage. I have recently face an issue with text messaging. Review collected by and hosted on G2.com.

The service is excellent, and the product quality, along with the range of options, fully meets all the VOIP requirements for my business. I especially appreciate the Zoom-like feature for meetings, which is fantastic and comes included without the restrictions found on the free Zoom platform. Review collected by and hosted on G2.com.

So many options, hard to utilize all of them. Review collected by and hosted on G2.com.

RingCentral is an outstanding cloud-based communication platform that combines reliability, flexibility, and ease of use. The setup process is quick and straightforward, and the system works flawlessly across all my devices—desktop phone, computer, and smartphone. This seamless integration is especially important in my current role, where I split my time evenly between the office and working remotely.

One of RingCentral’s greatest strengths is its ability to deliver a consistent user experience regardless of location or device. The HD video and audio conferencing features are crystal clear, and our team relies on them daily without ever encountering issues or dropped connections. Both the mobile and desktop apps are intuitively designed, making it easy for anyone on our team to navigate and use the platform effectively.

What really stands out, though, is RingCentral's customer service. Every time I’ve reached out with a question or needed assistance, their support team has been responsive, knowledgeable, and genuinely helpful. They take the time to ensure issues are resolved thoroughly, and their professionalism gives me confidence that we’re in good hands.

Overall, RingCentral has been a reliable and feature-rich communication solution that supports the needs of both our in-office and remote teams. I highly recommend it to any business looking for a modern, scalable phone and communications system—with the added peace of mind of top-tier customer support. Review collected by and hosted on G2.com.

I have not come acorss with dislikes or cons about the Contact Center Review collected by and hosted on G2.com.