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Best UCaaS Platforms for Small Business

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Products classified in the overall UCaaS Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business UCaaS Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business UCaaS Platforms category.

In addition to qualifying for inclusion in the UCaaS Platforms category, to qualify for inclusion in the Small Business UCaaS Platforms category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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31 Listings in Small Business UCaaS Platforms Available

Entry Level Price:Starting at $15.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

    Users
    • Owner
    • President
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Nextiva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    135
    Ease of Use
    128
    Helpful
    111
    Easy Setup
    94
    Reliability
    90
    Cons
    Difficult Configuration
    27
    Complexity
    25
    Number Issues
    22
    Complex Processes
    20
    Difficult Setup
    19
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Nextiva features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.5
    Tenancy Flexibility
    Average: 8.7
    8.5
    Video Conferencing
    Average: 8.7
    9.1
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Nextiva
    Year Founded
    2008
    HQ Location
    Scottsdale, Arizona
    Twitter
    @Nextiva
    21,316 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,629 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

Users
  • Owner
  • President
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Nextiva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
135
Ease of Use
128
Helpful
111
Easy Setup
94
Reliability
90
Cons
Difficult Configuration
27
Complexity
25
Number Issues
22
Complex Processes
20
Difficult Setup
19
Nextiva features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.5
Tenancy Flexibility
Average: 8.7
8.5
Video Conferencing
Average: 8.7
9.1
Native VoIP
Average: 8.9
Seller Details
Seller
Nextiva
Year Founded
2008
HQ Location
Scottsdale, Arizona
Twitter
@Nextiva
21,316 Twitter followers
LinkedIn® Page
www.linkedin.com
1,629 employees on LinkedIn®
(55,831)4.5 out of 5
Optimized for quick response
3rd Easiest To Use in UCaaS Platforms software
View top Consulting Services for Zoom Workplace
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with bui

    Users
    • Owner
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoom Workplace is a platform that centralizes communication, collaboration, and execution in one environment, offering features for videoconferencing, virtual meetings, webinars, and more.
    • Reviewers appreciate the simplicity and reliability of Zoom Workplace for daily meetings, highlighting the ease of joining calls, scheduling meetings, sharing screens, and the clear audio and video quality.
    • Users mentioned occasional minor connection issues or short audio delays, and noted that the platform can use a lot of system resources during long meetings.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoom Workplace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4,634
    Video Conferencing
    2,761
    Video Quality
    2,115
    Reliability
    2,006
    Screen Sharing
    1,696
    Cons
    Limited Features
    1,266
    Zoom Issues
    1,210
    Meeting Issues
    1,180
    Connection Issues
    877
    Video Issues
    804
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoom Workplace features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Tenancy Flexibility
    Average: 8.7
    9.3
    Video Conferencing
    Average: 8.7
    8.8
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoom
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,045,642 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,688 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with bui

Users
  • Owner
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoom Workplace is a platform that centralizes communication, collaboration, and execution in one environment, offering features for videoconferencing, virtual meetings, webinars, and more.
  • Reviewers appreciate the simplicity and reliability of Zoom Workplace for daily meetings, highlighting the ease of joining calls, scheduling meetings, sharing screens, and the clear audio and video quality.
  • Users mentioned occasional minor connection issues or short audio delays, and noted that the platform can use a lot of system resources during long meetings.
Zoom Workplace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4,634
Video Conferencing
2,761
Video Quality
2,115
Reliability
2,006
Screen Sharing
1,696
Cons
Limited Features
1,266
Zoom Issues
1,210
Meeting Issues
1,180
Connection Issues
877
Video Issues
804
Zoom Workplace features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.9
Tenancy Flexibility
Average: 8.7
9.3
Video Conferencing
Average: 8.7
8.8
Native VoIP
Average: 8.9
Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,045,642 Twitter followers
LinkedIn® Page
www.linkedin.com
12,688 employees on LinkedIn®
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Entry Level Price:$0.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Ca

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Webex Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    283
    Video Conferencing
    198
    Reliability
    192
    Features
    178
    Video Quality
    166
    Cons
    Slow Loading
    107
    Not User-Friendly
    97
    Performance Issues
    97
    Lack of Intuitiveness
    86
    User Interface
    84
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Webex Suite features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Tenancy Flexibility
    Average: 8.7
    9.1
    Video Conferencing
    Average: 8.7
    8.9
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,514 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Ca

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Enterprise
  • 31% Mid-Market
Webex Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
283
Video Conferencing
198
Reliability
192
Features
178
Video Quality
166
Cons
Slow Loading
107
Not User-Friendly
97
Performance Issues
97
Lack of Intuitiveness
86
User Interface
84
Webex Suite features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
9.0
Tenancy Flexibility
Average: 8.7
9.1
Video Conferencing
Average: 8.7
8.9
Native VoIP
Average: 8.9
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,514 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
(1,310)4.2 out of 5
Optimized for quick response
6th Easiest To Use in UCaaS Platforms software
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that

    Users
    • Office Manager
    • Owner
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • RingEX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    216
    Customer Support
    127
    Phone Calls
    109
    Helpful
    108
    Reliability
    107
    Cons
    Poor Customer Support
    55
    Complex Processes
    49
    Customer Service
    49
    Call Issues
    47
    Customer Support
    47
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • RingEX features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Tenancy Flexibility
    Average: 8.7
    8.6
    Video Conferencing
    Average: 8.7
    8.7
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,229 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,678 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that

Users
  • Office Manager
  • Owner
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 34% Mid-Market
RingEX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
216
Customer Support
127
Phone Calls
109
Helpful
108
Reliability
107
Cons
Poor Customer Support
55
Complex Processes
49
Customer Service
49
Call Issues
47
Customer Support
47
RingEX features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.6
Tenancy Flexibility
Average: 8.7
8.6
Video Conferencing
Average: 8.7
8.7
Native VoIP
Average: 8.9
Seller Details
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,229 Twitter followers
LinkedIn® Page
www.linkedin.com
6,678 employees on LinkedIn®
(820)4.2 out of 5
Optimized for quick response
5th Easiest To Use in UCaaS Platforms software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure

    Users
    • Owner
    • Office Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 58% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • 8x8 Work Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    110
    Easy Communication
    60
    Reliability
    55
    Customer Support
    45
    Features
    36
    Cons
    Customer Service
    25
    Customer Support
    22
    Poor Customer Support
    19
    Limited Features
    18
    Technical Issues
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 8x8 Work features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Tenancy Flexibility
    Average: 8.7
    8.1
    Video Conferencing
    Average: 8.7
    8.6
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    8x8
    Company Website
    Year Founded
    1987
    HQ Location
    San Jose, CA
    Twitter
    @8x8
    11,073 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,847 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure

Users
  • Owner
  • Office Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 58% Small-Business
  • 32% Mid-Market
8x8 Work Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
110
Easy Communication
60
Reliability
55
Customer Support
45
Features
36
Cons
Customer Service
25
Customer Support
22
Poor Customer Support
19
Limited Features
18
Technical Issues
17
8x8 Work features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.8
8.3
Tenancy Flexibility
Average: 8.7
8.1
Video Conferencing
Average: 8.7
8.6
Native VoIP
Average: 8.9
Seller Details
Seller
8x8
Company Website
Year Founded
1987
HQ Location
San Jose, CA
Twitter
@8x8
11,073 Twitter followers
LinkedIn® Page
www.linkedin.com
2,847 employees on LinkedIn®
(619)4.5 out of 5
Optimized for quick response
14th Easiest To Use in UCaaS Platforms software
Entry Level Price:$0 user/mo
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Webex Calling Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    69
    Reliability
    50
    Call Quality
    41
    Video Conferencing
    31
    Integrations
    30
    Cons
    Complex Processes
    18
    Lack of Intuitiveness
    18
    Slow Performance
    17
    Performance Issues
    16
    Limited Customization
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Webex Calling features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Tenancy Flexibility
    Average: 8.7
    9.4
    Video Conferencing
    Average: 8.7
    9.3
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,514 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 32% Small-Business
Webex Calling Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
Reliability
50
Call Quality
41
Video Conferencing
31
Integrations
30
Cons
Complex Processes
18
Lack of Intuitiveness
18
Slow Performance
17
Performance Issues
16
Limited Customization
13
Webex Calling features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
9.2
Tenancy Flexibility
Average: 8.7
9.4
Video Conferencing
Average: 8.7
9.3
Native VoIP
Average: 8.9
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,514 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

    Users
    • CEO
    • Director
    Industries
    • Staffing and Recruiting
    • Insurance
    Market Segment
    • 77% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ringover Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    81
    Customer Support
    52
    Reliability
    46
    Helpful
    41
    Intuitive
    41
    Cons
    Expensive
    12
    High Cost
    12
    Glitches
    9
    Missing Features
    8
    Mobile App Issues
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ringover features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.5
    Tenancy Flexibility
    Average: 8.7
    10.0
    Video Conferencing
    Average: 8.7
    9.3
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ringover
    Year Founded
    2018
    HQ Location
    Montrouge
    Twitter
    @ringoverapp
    848 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    271 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

Users
  • CEO
  • Director
Industries
  • Staffing and Recruiting
  • Insurance
Market Segment
  • 77% Small-Business
  • 20% Mid-Market
Ringover Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
81
Customer Support
52
Reliability
46
Helpful
41
Intuitive
41
Cons
Expensive
12
High Cost
12
Glitches
9
Missing Features
8
Mobile App Issues
8
Ringover features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
9.5
Tenancy Flexibility
Average: 8.7
10.0
Video Conferencing
Average: 8.7
9.3
Native VoIP
Average: 8.9
Seller Details
Seller
Ringover
Year Founded
2018
HQ Location
Montrouge
Twitter
@ringoverapp
848 Twitter followers
LinkedIn® Page
www.linkedin.com
271 employees on LinkedIn®
(1,389)4.4 out of 5
Optimized for quick response
10th Easiest To Use in UCaaS Platforms software
Entry Level Price:Starting at $27.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—a

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 70% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • GoTo Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    128
    Customer Support
    46
    Reliability
    44
    Easy Setup
    40
    Features
    34
    Cons
    Call Issues
    30
    Limitations
    20
    Limited Features
    19
    Customer Service
    18
    Poor Customer Support
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • GoTo Connect features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    7.8
    Tenancy Flexibility
    Average: 8.7
    8.9
    Video Conferencing
    Average: 8.7
    9.0
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,347 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,028 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—a

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 70% Small-Business
  • 24% Mid-Market
GoTo Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
128
Customer Support
46
Reliability
44
Easy Setup
40
Features
34
Cons
Call Issues
30
Limitations
20
Limited Features
19
Customer Service
18
Poor Customer Support
18
GoTo Connect features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
7.8
Tenancy Flexibility
Average: 8.7
8.9
Video Conferencing
Average: 8.7
9.0
Native VoIP
Average: 8.9
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,347 Twitter followers
LinkedIn® Page
www.linkedin.com
1,028 employees on LinkedIn®
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialaxy is a cloud-based telephony solution that helps to connect with your customers anywhere around the globe. It is a platform that brings communications together by accessing through a mobile, tab

    Users
    • CEO
    • Project Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Mid-Market
    • 47% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dialaxy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    94
    Customer Support
    63
    Reliability
    56
    Helpful
    49
    Call Quality
    48
    Cons
    Number Issues
    20
    Missing Features
    19
    Limited Features
    18
    Geographical Restrictions
    15
    Complex Processes
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dialaxy features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.8
    10.0
    Tenancy Flexibility
    Average: 8.7
    10.0
    Video Conferencing
    Average: 8.7
    9.3
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2023
    HQ Location
    Glenealy Central, HK
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialaxy is a cloud-based telephony solution that helps to connect with your customers anywhere around the globe. It is a platform that brings communications together by accessing through a mobile, tab

Users
  • CEO
  • Project Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Mid-Market
  • 47% Small-Business
Dialaxy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
94
Customer Support
63
Reliability
56
Helpful
49
Call Quality
48
Cons
Number Issues
20
Missing Features
19
Limited Features
18
Geographical Restrictions
15
Complex Processes
14
Dialaxy features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.8
10.0
Tenancy Flexibility
Average: 8.7
10.0
Video Conferencing
Average: 8.7
9.3
Native VoIP
Average: 8.9
Seller Details
Year Founded
2023
HQ Location
Glenealy Central, HK
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    One stop solution to manage your online meetings, video conferencing, meeting rooms, business phones, and webinars for your organization. The best solution for your remote collaboration for the hybrid

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 80% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoho Meeting Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    48
    Easy Setup
    21
    Features
    16
    Affordable
    15
    Simple
    15
    Cons
    Video Quality
    10
    Audio Issues
    9
    Missing Features
    7
    Missing Functionality
    7
    Poor Quality
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho Meeting features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    9.3
    Tenancy Flexibility
    Average: 8.7
    9.2
    Video Conferencing
    Average: 8.7
    9.1
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    137,068 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

One stop solution to manage your online meetings, video conferencing, meeting rooms, business phones, and webinars for your organization. The best solution for your remote collaboration for the hybrid

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 80% Small-Business
  • 14% Mid-Market
Zoho Meeting Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
48
Easy Setup
21
Features
16
Affordable
15
Simple
15
Cons
Video Quality
10
Audio Issues
9
Missing Features
7
Missing Functionality
7
Poor Quality
7
Zoho Meeting features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
9.3
Tenancy Flexibility
Average: 8.7
9.2
Video Conferencing
Average: 8.7
9.1
Native VoIP
Average: 8.9
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,068 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybr

    Users
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 54% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoho Cliq Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Communication
    10
    Easy Communication
    10
    File Sharing
    7
    Team Collaboration
    7
    Cons
    Slow Loading
    4
    Difficult Navigation
    3
    Missing Functionality
    3
    Not Intuitive
    3
    User Interface
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho Cliq features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Tenancy Flexibility
    Average: 8.7
    9.3
    Video Conferencing
    Average: 8.7
    9.0
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    137,068 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybr

Users
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 54% Small-Business
  • 31% Mid-Market
Zoho Cliq Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Communication
10
Easy Communication
10
File Sharing
7
Team Collaboration
7
Cons
Slow Loading
4
Difficult Navigation
3
Missing Functionality
3
Not Intuitive
3
User Interface
3
Zoho Cliq features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.2
Tenancy Flexibility
Average: 8.7
9.3
Video Conferencing
Average: 8.7
9.0
Native VoIP
Average: 8.9
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,068 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

    Users
    No information available
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 75% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Yeastar P-Series PBX System Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Features
    25
    Integrations
    19
    Customer Support
    18
    Easy Setup
    18
    Cons
    Missing Functionality
    10
    Missing Features
    8
    Expensive
    7
    Limited Features
    7
    High Cost
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Tenancy Flexibility
    Average: 8.7
    8.0
    Video Conferencing
    Average: 8.7
    9.3
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    Xiamen, China
    Twitter
    @Yeastar
    2,480 Twitter followers
    LinkedIn® Page
    cn.linkedin.com
    200 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

Users
No information available
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 75% Small-Business
  • 21% Mid-Market
Yeastar P-Series PBX System Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Features
25
Integrations
19
Customer Support
18
Easy Setup
18
Cons
Missing Functionality
10
Missing Features
8
Expensive
7
Limited Features
7
High Cost
6
Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.8
8.6
Tenancy Flexibility
Average: 8.7
8.0
Video Conferencing
Average: 8.7
9.3
Native VoIP
Average: 8.9
Seller Details
Year Founded
2006
HQ Location
Xiamen, China
Twitter
@Yeastar
2,480 Twitter followers
LinkedIn® Page
cn.linkedin.com
200 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while

    Users
    • President
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Wildix Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Reliability
    8
    Features
    7
    Customer Support
    5
    Flexibility
    4
    Cons
    Long Wait Times
    3
    Missing Functionality
    3
    Expensive
    2
    Poor Customer Support
    2
    Admin Control Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Wildix features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Tenancy Flexibility
    Average: 8.7
    8.6
    Video Conferencing
    Average: 8.7
    9.5
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Wildix
    Year Founded
    2005
    HQ Location
    Tallinn, Harjumaa, Estonia
    Twitter
    @wildix
    9 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    332 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while

Users
  • President
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Wildix Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Reliability
8
Features
7
Customer Support
5
Flexibility
4
Cons
Long Wait Times
3
Missing Functionality
3
Expensive
2
Poor Customer Support
2
Admin Control Issues
1
Wildix features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.8
8.7
Tenancy Flexibility
Average: 8.7
8.6
Video Conferencing
Average: 8.7
9.5
Native VoIP
Average: 8.9
Seller Details
Seller
Wildix
Year Founded
2005
HQ Location
Tallinn, Harjumaa, Estonia
Twitter
@wildix
9 Twitter followers
LinkedIn® Page
www.linkedin.com
332 employees on LinkedIn®
(531)4.4 out of 5
12th Easiest To Use in UCaaS Platforms software
View top Consulting Services for 3CX
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 50% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • 3CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Reliability
    32
    Flexibility
    23
    Features
    22
    Easy Setup
    21
    Cons
    Complex Processes
    11
    Difficult Configuration
    10
    Learning Curve
    10
    Limited Features
    10
    Expensive
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 3CX features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    10.0
    Tenancy Flexibility
    Average: 8.7
    8.6
    Video Conferencing
    Average: 8.7
    9.7
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    3CX
    Company Website
    Year Founded
    2005
    HQ Location
    Nicosia
    Twitter
    @3CX
    30,356 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    181 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 50% Mid-Market
  • 43% Small-Business
3CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Reliability
32
Flexibility
23
Features
22
Easy Setup
21
Cons
Complex Processes
11
Difficult Configuration
10
Learning Curve
10
Limited Features
10
Expensive
9
3CX features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
10.0
Tenancy Flexibility
Average: 8.7
8.6
Video Conferencing
Average: 8.7
9.7
Native VoIP
Average: 8.9
Seller Details
Seller
3CX
Company Website
Year Founded
2005
HQ Location
Nicosia
Twitter
@3CX
30,356 Twitter followers
LinkedIn® Page
www.linkedin.com
181 employees on LinkedIn®
Entry Level Price:$15.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 67% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Intermedia Unite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    14
    Ease of Use
    14
    Customer Service
    9
    Intuitive
    9
    Reliability
    9
    Cons
    Internet Dependency
    3
    Admin Control
    2
    Admin Control Issues
    2
    Connection Issues
    2
    Customer Service
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Intermedia Unite features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Tenancy Flexibility
    Average: 8.7
    9.0
    Video Conferencing
    Average: 8.7
    8.9
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1993
    HQ Location
    Sunnyvale, California
    Twitter
    @intermedia_net
    4,575 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,314 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 67% Small-Business
  • 21% Mid-Market
Intermedia Unite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
14
Ease of Use
14
Customer Service
9
Intuitive
9
Reliability
9
Cons
Internet Dependency
3
Admin Control
2
Admin Control Issues
2
Connection Issues
2
Customer Service
2
Intermedia Unite features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.8
Tenancy Flexibility
Average: 8.7
9.0
Video Conferencing
Average: 8.7
8.9
Native VoIP
Average: 8.9
Seller Details
Company Website
Year Founded
1993
HQ Location
Sunnyvale, California
Twitter
@intermedia_net
4,575 Twitter followers
LinkedIn® Page
www.linkedin.com
1,314 employees on LinkedIn®