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Best UCaaS Platforms for Small Business

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Products classified in the overall UCaaS Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business UCaaS Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business UCaaS Platforms category.

In addition to qualifying for inclusion in the UCaaS Platforms category, to qualify for inclusion in the Small Business UCaaS Platforms category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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28 Listings in Small Business UCaaS Platforms Available

(3,435)4.5 out of 5
1st Easiest To Use in UCaaS Platforms software
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Entry Level Price:Starting at $15.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

    Users
    • Owner
    • President
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Nextiva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    147
    Ease of Use
    138
    Helpful
    119
    Easy Setup
    93
    Reliability
    90
    Cons
    Difficult Configuration
    26
    Complexity
    25
    Number Issues
    22
    Complex Processes
    21
    Difficult Setup
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Nextiva features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.5
    Tenancy Flexibility
    Average: 8.7
    8.5
    Video Conferencing
    Average: 8.7
    9.1
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Nextiva
    Year Founded
    2008
    HQ Location
    Scottsdale, Arizona
    Twitter
    @Nextiva
    21,352 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,629 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

Users
  • Owner
  • President
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Nextiva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
147
Ease of Use
138
Helpful
119
Easy Setup
93
Reliability
90
Cons
Difficult Configuration
26
Complexity
25
Number Issues
22
Complex Processes
21
Difficult Setup
20
Nextiva features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.5
Tenancy Flexibility
Average: 8.7
8.5
Video Conferencing
Average: 8.7
9.1
Native VoIP
Average: 8.9
Seller Details
Seller
Nextiva
Year Founded
2008
HQ Location
Scottsdale, Arizona
Twitter
@Nextiva
21,352 Twitter followers
LinkedIn® Page
www.linkedin.com
1,629 employees on LinkedIn®
(55,584)4.5 out of 5
Optimized for quick response
4th Easiest To Use in UCaaS Platforms software
View top Consulting Services for Zoom Workplace
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with bui

    Users
    • Owner
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoom Workplace is a platform for organizing meetings and video conferences, offering tools for collaboration and communication.
    • Reviewers frequently mention the platform's ease of use, reliable audio and video quality, and robust collaboration tools such as screen sharing and calendar integration.
    • Users experienced issues with the software's performance in low-bandwidth environments, occasional crashes, and limitations in offline collaboration and advanced features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoom Workplace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4,796
    Video Conferencing
    2,796
    Video Quality
    2,099
    Reliability
    2,032
    Screen Sharing
    1,687
    Cons
    Zoom Issues
    1,272
    Limited Features
    1,252
    Meeting Issues
    1,222
    Connection Issues
    869
    Video Issues
    815
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoom Workplace features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Tenancy Flexibility
    Average: 8.7
    9.3
    Video Conferencing
    Average: 8.7
    8.8
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoom
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,046,552 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,652 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with bui

Users
  • Owner
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoom Workplace is a platform for organizing meetings and video conferences, offering tools for collaboration and communication.
  • Reviewers frequently mention the platform's ease of use, reliable audio and video quality, and robust collaboration tools such as screen sharing and calendar integration.
  • Users experienced issues with the software's performance in low-bandwidth environments, occasional crashes, and limitations in offline collaboration and advanced features.
Zoom Workplace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4,796
Video Conferencing
2,796
Video Quality
2,099
Reliability
2,032
Screen Sharing
1,687
Cons
Zoom Issues
1,272
Limited Features
1,252
Meeting Issues
1,222
Connection Issues
869
Video Issues
815
Zoom Workplace features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.9
Tenancy Flexibility
Average: 8.7
9.3
Video Conferencing
Average: 8.7
8.8
Native VoIP
Average: 8.9
Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,046,552 Twitter followers
LinkedIn® Page
www.linkedin.com
12,652 employees on LinkedIn®

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(18,668)4.2 out of 5
7th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$0.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Ca

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Webex Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    462
    Video Conferencing
    309
    Video Quality
    282
    Reliability
    275
    Features
    261
    Cons
    Slow Loading
    122
    Limited Features
    111
    Performance Issues
    104
    Connectivity Issues
    99
    Learning Curve
    92
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Webex Suite features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Tenancy Flexibility
    Average: 8.7
    9.1
    Video Conferencing
    Average: 8.7
    8.9
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,555 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Ca

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Enterprise
  • 31% Mid-Market
Webex Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
462
Video Conferencing
309
Video Quality
282
Reliability
275
Features
261
Cons
Slow Loading
122
Limited Features
111
Performance Issues
104
Connectivity Issues
99
Learning Curve
92
Webex Suite features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
9.0
Tenancy Flexibility
Average: 8.7
9.1
Video Conferencing
Average: 8.7
8.9
Native VoIP
Average: 8.9
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,555 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
(618)4.5 out of 5
Optimized for quick response
14th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$0 user/mo
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Consumer Services
    Market Segment
    • 42% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Webex Calling Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    102
    Reliability
    76
    Call Quality
    63
    Easy Communication
    63
    Communication
    55
    Cons
    Internet Dependency
    22
    Complex Processes
    21
    Difficult Configuration
    21
    Performance Issues
    21
    Lack of Intuitiveness
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Webex Calling features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Tenancy Flexibility
    Average: 8.7
    9.4
    Video Conferencing
    Average: 8.7
    9.3
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,555 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Consumer Services
Market Segment
  • 42% Mid-Market
  • 31% Small-Business
Webex Calling Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
102
Reliability
76
Call Quality
63
Easy Communication
63
Communication
55
Cons
Internet Dependency
22
Complex Processes
21
Difficult Configuration
21
Performance Issues
21
Lack of Intuitiveness
18
Webex Calling features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
9.2
Tenancy Flexibility
Average: 8.7
9.4
Video Conferencing
Average: 8.7
9.3
Native VoIP
Average: 8.9
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,555 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
(454)4.6 out of 5
3rd Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

    Users
    • CEO
    • Director
    Industries
    • Staffing and Recruiting
    • Insurance
    Market Segment
    • 78% Small-Business
    • 19% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ringover Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    73
    Customer Support
    49
    Reliability
    43
    Helpful
    38
    Intuitive
    36
    Cons
    Expensive
    11
    High Cost
    11
    Glitches
    9
    Mobile App Issues
    8
    Software Bugs
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ringover features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.5
    Tenancy Flexibility
    Average: 8.7
    10.0
    Video Conferencing
    Average: 8.7
    9.3
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ringover
    Year Founded
    2018
    HQ Location
    Montrouge
    Twitter
    @ringoverapp
    858 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    214 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

Users
  • CEO
  • Director
Industries
  • Staffing and Recruiting
  • Insurance
Market Segment
  • 78% Small-Business
  • 19% Mid-Market
Ringover Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
73
Customer Support
49
Reliability
43
Helpful
38
Intuitive
36
Cons
Expensive
11
High Cost
11
Glitches
9
Mobile App Issues
8
Software Bugs
8
Ringover features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
9.5
Tenancy Flexibility
Average: 8.7
10.0
Video Conferencing
Average: 8.7
9.3
Native VoIP
Average: 8.9
Seller Details
Seller
Ringover
Year Founded
2018
HQ Location
Montrouge
Twitter
@ringoverapp
858 Twitter followers
LinkedIn® Page
www.linkedin.com
214 employees on LinkedIn®
(814)4.2 out of 5
Optimized for quick response
8th Easiest To Use in UCaaS Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure

    Users
    • Owner
    • Office Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 58% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • 8x8 Work Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    108
    Easy Communication
    60
    Reliability
    53
    Customer Support
    43
    Features
    35
    Cons
    Customer Service
    24
    Customer Support
    20
    Limited Features
    19
    Poor Customer Support
    18
    Glitches
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 8x8 Work features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Tenancy Flexibility
    Average: 8.7
    8.1
    Video Conferencing
    Average: 8.7
    8.6
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    8x8
    Company Website
    Year Founded
    1987
    HQ Location
    San Jose, CA
    Twitter
    @8x8
    11,078 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,853 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure

Users
  • Owner
  • Office Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 58% Small-Business
  • 31% Mid-Market
8x8 Work Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
108
Easy Communication
60
Reliability
53
Customer Support
43
Features
35
Cons
Customer Service
24
Customer Support
20
Limited Features
19
Poor Customer Support
18
Glitches
16
8x8 Work features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.8
8.3
Tenancy Flexibility
Average: 8.7
8.1
Video Conferencing
Average: 8.7
8.6
Native VoIP
Average: 8.9
Seller Details
Seller
8x8
Company Website
Year Founded
1987
HQ Location
San Jose, CA
Twitter
@8x8
11,078 Twitter followers
LinkedIn® Page
www.linkedin.com
2,853 employees on LinkedIn®
(1,291)4.1 out of 5
5th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that

    Users
    • Office Manager
    • Owner
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • RingEX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    222
    Customer Support
    134
    Helpful
    116
    Reliability
    111
    Phone Calls
    102
    Cons
    Poor Customer Support
    61
    Customer Service
    55
    Customer Support
    51
    Call Issues
    45
    Complex Processes
    44
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • RingEX features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Tenancy Flexibility
    Average: 8.7
    8.6
    Video Conferencing
    Average: 8.7
    8.7
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,292 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,611 employees on LinkedIn®
    Ownership
    NYSE:RNG
Product Description
How are these determined?Information
This description is provided by the seller.

RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that

Users
  • Office Manager
  • Owner
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
RingEX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
222
Customer Support
134
Helpful
116
Reliability
111
Phone Calls
102
Cons
Poor Customer Support
61
Customer Service
55
Customer Support
51
Call Issues
45
Complex Processes
44
RingEX features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.7
Tenancy Flexibility
Average: 8.7
8.6
Video Conferencing
Average: 8.7
8.7
Native VoIP
Average: 8.9
Seller Details
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,292 Twitter followers
LinkedIn® Page
www.linkedin.com
6,611 employees on LinkedIn®
Ownership
NYSE:RNG
(1,387)4.4 out of 5
Optimized for quick response
11th Easiest To Use in UCaaS Platforms software
Save to My Lists
Entry Level Price:Starting at $27.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—a

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 70% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • GoTo Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    115
    Customer Support
    44
    Reliability
    42
    Easy Setup
    40
    User Interface
    31
    Cons
    Call Issues
    27
    Customer Service
    17
    Limitations
    17
    Limited Features
    17
    Poor Customer Support
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • GoTo Connect features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    7.8
    Tenancy Flexibility
    Average: 8.7
    8.9
    Video Conferencing
    Average: 8.7
    9.0
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,387 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,037 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—a

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 70% Small-Business
  • 24% Mid-Market
GoTo Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
115
Customer Support
44
Reliability
42
Easy Setup
40
User Interface
31
Cons
Call Issues
27
Customer Service
17
Limitations
17
Limited Features
17
Poor Customer Support
16
GoTo Connect features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
7.8
Tenancy Flexibility
Average: 8.7
8.9
Video Conferencing
Average: 8.7
9.0
Native VoIP
Average: 8.9
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,387 Twitter followers
LinkedIn® Page
www.linkedin.com
1,037 employees on LinkedIn®
(81)4.8 out of 5
15th Easiest To Use in UCaaS Platforms software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

    Users
    No information available
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 75% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Yeastar P-Series PBX System Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Features
    25
    Integrations
    19
    Customer Support
    18
    Easy Setup
    18
    Cons
    Missing Functionality
    10
    Missing Features
    8
    Expensive
    7
    Limited Features
    7
    High Cost
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Tenancy Flexibility
    Average: 8.7
    8.0
    Video Conferencing
    Average: 8.7
    9.3
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    Xiamen, China
    Twitter
    @Yeastar
    2,450 Twitter followers
    LinkedIn® Page
    cn.linkedin.com
    195 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

Users
No information available
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 75% Small-Business
  • 21% Mid-Market
Yeastar P-Series PBX System Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Features
25
Integrations
19
Customer Support
18
Easy Setup
18
Cons
Missing Functionality
10
Missing Features
8
Expensive
7
Limited Features
7
High Cost
6
Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.8
8.6
Tenancy Flexibility
Average: 8.7
8.0
Video Conferencing
Average: 8.7
9.3
Native VoIP
Average: 8.9
Seller Details
Year Founded
2006
HQ Location
Xiamen, China
Twitter
@Yeastar
2,450 Twitter followers
LinkedIn® Page
cn.linkedin.com
195 employees on LinkedIn®
(160)4.7 out of 5
2nd Easiest To Use in UCaaS Platforms software
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Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialaxy is a cloud-based telephony solution that helps to connect with your customers anywhere around the globe. It is a platform that brings communications together by accessing through a mobile, tab

    Users
    • CEO
    • Sales Executive
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Mid-Market
    • 44% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dialaxy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    85
    Customer Support
    59
    Reliability
    52
    Call Quality
    48
    Helpful
    46
    Cons
    Number Issues
    19
    Limited Features
    13
    Missing Features
    13
    Geographical Restrictions
    12
    Complex Processes
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dialaxy features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.8
    0.0
    No information available
    10.0
    Video Conferencing
    Average: 8.7
    9.5
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2023
    HQ Location
    Glenealy Central, HK
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialaxy is a cloud-based telephony solution that helps to connect with your customers anywhere around the globe. It is a platform that brings communications together by accessing through a mobile, tab

Users
  • CEO
  • Sales Executive
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Mid-Market
  • 44% Small-Business
Dialaxy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
85
Customer Support
59
Reliability
52
Call Quality
48
Helpful
46
Cons
Number Issues
19
Limited Features
13
Missing Features
13
Geographical Restrictions
12
Complex Processes
11
Dialaxy features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
10.0
Video Conferencing
Average: 8.7
9.5
Native VoIP
Average: 8.9
Seller Details
Year Founded
2023
HQ Location
Glenealy Central, HK
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while

    Users
    • President
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Wildix Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Reliability
    8
    Features
    7
    Customer Support
    5
    Flexibility
    4
    Cons
    Long Wait Times
    3
    Missing Functionality
    3
    Expensive
    2
    Poor Customer Support
    2
    Admin Control Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Wildix features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Tenancy Flexibility
    Average: 8.7
    8.6
    Video Conferencing
    Average: 8.7
    9.5
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Wildix
    Year Founded
    2005
    HQ Location
    Tallinn, Harjumaa, Estonia
    Twitter
    @wildix
    9 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while

Users
  • President
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Wildix Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Reliability
8
Features
7
Customer Support
5
Flexibility
4
Cons
Long Wait Times
3
Missing Functionality
3
Expensive
2
Poor Customer Support
2
Admin Control Issues
1
Wildix features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.8
8.7
Tenancy Flexibility
Average: 8.7
8.6
Video Conferencing
Average: 8.7
9.5
Native VoIP
Average: 8.9
Seller Details
Seller
Wildix
Year Founded
2005
HQ Location
Tallinn, Harjumaa, Estonia
Twitter
@wildix
9 Twitter followers
LinkedIn® Page
www.linkedin.com
339 employees on LinkedIn®
(515)4.5 out of 5
Optimized for quick response
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Entry Level Price:$15.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 67% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Intermedia Unite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    15
    Ease of Use
    14
    Customer Service
    10
    Reliability
    10
    Intuitive
    9
    Cons
    Internet Dependency
    3
    Admin Control
    2
    Admin Control Issues
    2
    Connection Issues
    2
    Customer Service
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Intermedia Unite features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Tenancy Flexibility
    Average: 8.7
    9.0
    Video Conferencing
    Average: 8.7
    8.9
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1993
    HQ Location
    Sunnyvale, California
    Twitter
    @intermedia_net
    4,575 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,290 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 67% Small-Business
  • 21% Mid-Market
Intermedia Unite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
15
Ease of Use
14
Customer Service
10
Reliability
10
Intuitive
9
Cons
Internet Dependency
3
Admin Control
2
Admin Control Issues
2
Connection Issues
2
Customer Service
2
Intermedia Unite features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.8
Tenancy Flexibility
Average: 8.7
9.0
Video Conferencing
Average: 8.7
8.9
Native VoIP
Average: 8.9
Seller Details
Company Website
Year Founded
1993
HQ Location
Sunnyvale, California
Twitter
@intermedia_net
4,575 Twitter followers
LinkedIn® Page
www.linkedin.com
1,290 employees on LinkedIn®
(526)4.4 out of 5
12th Easiest To Use in UCaaS Platforms software
View top Consulting Services for 3CX
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 50% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • 3CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Reliability
    27
    Easy Setup
    20
    Flexibility
    20
    Features
    18
    Cons
    Complex Processes
    9
    Learning Curve
    8
    Limited Features
    8
    Connection Issues
    7
    Difficult Configuration
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 3CX features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    10.0
    Tenancy Flexibility
    Average: 8.7
    8.6
    Video Conferencing
    Average: 8.7
    9.7
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    3CX
    Company Website
    Year Founded
    2005
    HQ Location
    Nicosia
    Twitter
    @3CX
    29,962 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    177 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 50% Mid-Market
  • 43% Small-Business
3CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Reliability
27
Easy Setup
20
Flexibility
20
Features
18
Cons
Complex Processes
9
Learning Curve
8
Limited Features
8
Connection Issues
7
Difficult Configuration
7
3CX features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
10.0
Tenancy Flexibility
Average: 8.7
8.6
Video Conferencing
Average: 8.7
9.7
Native VoIP
Average: 8.9
Seller Details
Seller
3CX
Company Website
Year Founded
2005
HQ Location
Nicosia
Twitter
@3CX
29,962 Twitter followers
LinkedIn® Page
www.linkedin.com
177 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    One stop solution to manage your online meetings, video conferencing, meeting rooms, business phones, and webinars for your organization. The best solution for your remote collaboration for the hybrid

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 80% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoho Meeting Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Easy Setup
    22
    Features
    20
    Simple
    17
    Affordable
    16
    Cons
    Video Quality
    9
    Missing Functionality
    8
    Audio Issues
    7
    Limited Features
    7
    Missing Features
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho Meeting features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    9.3
    Tenancy Flexibility
    Average: 8.7
    9.2
    Video Conferencing
    Average: 8.7
    9.1
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,633 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

One stop solution to manage your online meetings, video conferencing, meeting rooms, business phones, and webinars for your organization. The best solution for your remote collaboration for the hybrid

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 80% Small-Business
  • 14% Mid-Market
Zoho Meeting Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Easy Setup
22
Features
20
Simple
17
Affordable
16
Cons
Video Quality
9
Missing Functionality
8
Audio Issues
7
Limited Features
7
Missing Features
7
Zoho Meeting features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
9.3
Tenancy Flexibility
Average: 8.7
9.2
Video Conferencing
Average: 8.7
9.1
Native VoIP
Average: 8.9
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,633 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
(493)4.3 out of 5
Optimized for quick response
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give yo

    Users
    • President
    • Office Manager
    Industries
    • Staffing and Recruiting
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Vonage Business Communications Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Easy Communication
    16
    Calling Features
    14
    Reliability
    14
    VoIP Services
    14
    Cons
    Call Connectivity Issues
    8
    Texting Limitations
    8
    Call Drops
    7
    Customer Service
    7
    Call Dropping
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Vonage Business Communications features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Tenancy Flexibility
    Average: 8.7
    8.6
    Video Conferencing
    Average: 8.7
    8.9
    Native VoIP
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,161 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,761 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give yo

Users
  • President
  • Office Manager
Industries
  • Staffing and Recruiting
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
Vonage Business Communications Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Easy Communication
16
Calling Features
14
Reliability
14
VoIP Services
14
Cons
Call Connectivity Issues
8
Texting Limitations
8
Call Drops
7
Customer Service
7
Call Dropping
5
Vonage Business Communications features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.6
Tenancy Flexibility
Average: 8.7
8.6
Video Conferencing
Average: 8.7
8.9
Native VoIP
Average: 8.9
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,161 Twitter followers
LinkedIn® Page
www.linkedin.com
2,761 employees on LinkedIn®