This company is extremely overpriced for the service you get. The customer service is nonexistent and the CEO is extremely rude. The only conversation they will have with you is when will they get their money. Remember that you are paying for time which includes their mistakes which were many. Oh, they have themselves covered in the contract, so be very careful. they list their services as a consultation that they hold NO liability for. I ended up spending $100k on a system that did not work and had so many glitches. They even tried to get me to pay for the errors and sent me the files with the wrong access codes. I could not even get in my own software. Had to hire a professional to hack into it. I got the same amount of work done (higher quality) in a 16th of the time and a 16th of the cost. The worst was how the CEO and his team (by order), handle the situation as if I was in the flea market spending $10. I was so stressed thinking I had lost everything. NEVER AGAIN!
The Project manager communicated well and provided a clear work timesheet unfortunately that the didn't stick to
Everything else, CEO kept threatening to take my money and software when I started questioning the project and cost. I started to ask for an extension because we had gone $60k over budget but all he was interested in was being paid right away. no one else was allowed to communicate with me until that was done.
Don't do it! I lost over $60K making this mistake. I did eventually get the software but it did not work and they wanted me to pay them to gain access.