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Zoom Workplace Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the intuitive interface of Zoom Workplace, making it easy to join and navigate meetings effortlessly. (4529 mentions)
Users value the high-quality video and audio of Zoom, enhancing their videoconferencing experience seamlessly. (2666 mentions)
Users appreciate the high video quality of Zoom Workplace, enhancing communication within and between teams. (1940 mentions)
Users highlight the reliability of Zoom, appreciating its consistent performance even with low bandwidth issues. (1865 mentions)
Users love the ease of screen sharing in Zoom Workplace, enhancing collaboration and overall video conferencing experience. (1578 mentions)
Users find that Zoom enhances communication efficiently with vendors and colleagues, especially during challenging times like Covid. (1352 mentions)
Users find the configuration complexities of Zoom Workplace confusing, necessitating training for effective use of features. (1196 mentions)
Users feel frustrated with the limited features of Zoom Workplace, especially regarding command accessibility and logical organization. (1178 mentions)
Users are concerned about meeting issues such as security risks, usability challenges, and distracting background noise. (1161 mentions)
Users face connection issues, such as lag and difficulties accessing features, affecting their overall experience with Zoom Workplace. (808 mentions)
Users often face video issues like delays, poor visibility, and difficulty locating recordings, affecting their meetings. (801 mentions)
Users find the lack of essential features in Zoom Workplace hampers usability and collaboration efforts. (746 mentions)

Top Pros or Advantages of Zoom Workplace

1. Ease of Use
Users value the intuitive interface of Zoom Workplace, making it easy to join and navigate meetings effortlessly.
See 4529 mentions

See Related User Reviews

Ashutosh M.
AM

Ashutosh M.

Small-Business (50 or fewer emp.)

5.0/5

""Zooming Into Efficiency: A Comprehensive Review of the Zoom App""

What do you like about Zoom Workplace?

Zoom is one of the best apps for videoconferencing because of its intuitive and easy-to-use interface. It makes it easy for hosts and participants to

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Zoom is an excellent video communications platform"

What do you like about Zoom Workplace?

Works well, high quality, everyone is familiar with it. easy to use

2. Video Conferencing
Users value the high-quality video and audio of Zoom, enhancing their videoconferencing experience seamlessly.
See 2666 mentions

See Related User Reviews

Tabresh R.
TR

Tabresh R.

Small-Business (50 or fewer emp.)

5.0/5

"Zoom in to your meetings"

What do you like about Zoom Workplace?

Zoom gives us many view modes like gallery view, speaker view. It provides high video and audio quality. There are some salient features like annotati

Ashutosh M.
AM

Ashutosh M.

Small-Business (50 or fewer emp.)

5.0/5

""Zooming Into Efficiency: A Comprehensive Review of the Zoom App""

What do you like about Zoom Workplace?

Zoom is one of the best apps for videoconferencing because of its intuitive and easy-to-use interface. It makes it easy for hosts and participants to

3. Video Quality
Users appreciate the high video quality of Zoom Workplace, enhancing communication within and between teams.
See 1940 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Zoom is super useful"

What do you like about Zoom Workplace?

The zoom meeting help us with whole lot of feature enabling to better communication with in the team and between teams. With a larger set of audience

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Zoom is an excellent video communications platform"

What do you like about Zoom Workplace?

Works well, high quality, everyone is familiar with it. easy to use

4. Reliability
Users highlight the reliability of Zoom, appreciating its consistent performance even with low bandwidth issues.
See 1865 mentions

See Related User Reviews

David .
D

David .

Mid-Market (51-1000 emp.)

5.0/5

"The best platform for online meetings"

What do you like about Zoom Workplace?

What we like most about zoom in our organization is the security for our meetings and for our staff, because you have the control of options that can

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Zoom professional and personal video calls got us through the COVID pandemic."

What do you like about Zoom Workplace?

Zoom works across all platforms seem less Lu, from Windows to Chrome to Mac/os and iOS. While there are occasional hiccups, updating the Zoom softwar

5. Screen Sharing
Users love the ease of screen sharing in Zoom Workplace, enhancing collaboration and overall video conferencing experience.
See 1578 mentions

See Related User Reviews

Thirukumaranathan R.
TR

Thirukumaranathan R.

Mid-Market (51-1000 emp.)

5.0/5

"Best part of zoom"

What do you like about Zoom Workplace?

zoom is the best software for video conference. Easy to handle. video recording is useful to us

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Zoom Review"

What do you like about Zoom Workplace?

Video, ease of access, ability to share screens

6. Easy Communication
Users find that Zoom enhances communication efficiently with vendors and colleagues, especially during challenging times like Covid.
See 1352 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Zoom simply works the best. It's the easiest to use and very reliable."

What do you like about Zoom Workplace?

Remote control of screens that are shared by participants. It makes Training and Troubleshooting very easy.

ATHARV B.
AB

ATHARV B.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent video conferencing experience"

What do you like about Zoom Workplace?

Zoom provides the best video conferencing experience, very user friendly, provides maximum audience connectivity, enables two way communication betw

Top Cons or Disadvantages of Zoom Workplace

1. Zoom Issues
Users find the configuration complexities of Zoom Workplace confusing, necessitating training for effective use of features.
See 1196 mentions

See Related User Reviews

David .
D

David .

Mid-Market (51-1000 emp.)

5.0/5

"The best platform for online meetings"

What do you dislike about Zoom Workplace?

One thing that some of our employees have complained about is that zoom has a lot of configuration options that can sometimes get a little confusing.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable and Innovative"

What do you dislike about Zoom Workplace?

Living in an area with low bandwidth options the ubiquitous expectations of people to use Zoom is annoying, and I wish that there was an option where

2. Limited Features
Users feel frustrated with the limited features of Zoom Workplace, especially regarding command accessibility and logical organization.
See 1178 mentions

See Related User Reviews

Lesley M.
LM

Lesley M.

Small-Business (50 or fewer emp.)

5.0/5

"Zoom Overall Satisfaction"

What do you dislike about Zoom Workplace?

The audio quality could be enhanced. In the free version, the number of participants can be raised. The cost of the premium version may be reduced.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Zoom keeps us connected when we cannot meet in-person."

What do you dislike about Zoom Workplace?

I don't have any complaints. Maybe that storage of recordings is limited without an extra fee... But most of our groups don't need a record saved fo

3. Meeting Issues
Users are concerned about meeting issues such as security risks, usability challenges, and distracting background noise.
See 1161 mentions

See Related User Reviews

Mitali K.
MK

Mitali K.

Small-Business (50 or fewer emp.)

4.0/5

"Quality Calling Using Less Data"

What do you dislike about Zoom Workplace?

Loose meeting security, no browser version for the app, and limited usability.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Best Video Conferencing"

What do you dislike about Zoom Workplace?

Trying to mute participants can be hard to find them in the list when it is larger meeting.

4. Connection Issues
Users face connection issues, such as lag and difficulties accessing features, affecting their overall experience with Zoom Workplace.
See 808 mentions

See Related User Reviews

Prajwal M.
PM

Prajwal M.

Enterprise (> 1000 emp.)

5.0/5

"Zoom: Stay connected"

What do you dislike about Zoom Workplace?

After the updates it has becomes a little bit easier to use, but it can improve by using less system resources, making updates faster, and simplifying

Kai H.
KH

Kai H.

Mid-Market (51-1000 emp.)

5.0/5

"The best way to connect remotely"

What do you dislike about Zoom Workplace?

Sometimes there is lag in video/audio (likely due to poor internet connection, though);

5. Video Issues
Users often face video issues like delays, poor visibility, and difficulty locating recordings, affecting their meetings.
See 801 mentions

See Related User Reviews

NAGHARJUN G.
NG

NAGHARJUN G.

Enterprise (> 1000 emp.)

5.0/5

"Good tool for conferencing and Video meeting"

What do you dislike about Zoom Workplace?

Some times while switch on the video it may take some time or its not clearly visible to the another person, please fix it asap

JT

Jeremy T.

Small-Business (50 or fewer emp.)

5.0/5

"Greatest form of communication"

What do you dislike about Zoom Workplace?

Some of the connections take forever. I understand it all has to do with their wifi and streaming capabilities. I wish there would be more control on

6. Missing Features
Users find the lack of essential features in Zoom Workplace hampers usability and collaboration efforts.
See 746 mentions

See Related User Reviews

Michelle T.
MT

Michelle T.

Small-Business (50 or fewer emp.)

5.0/5

"Zooming around the globe"

What do you dislike about Zoom Workplace?

can't always find previously used virtual backgrounds when updating software; sometimes it's difficult to know when you need to update, even if you ha

CK

Christina K.

Small-Business (50 or fewer emp.)

5.0/5

"Very useful tool"

What do you dislike about Zoom Workplace?

There are a ton of features so it can sometimes be hard to find what you're looking for -- this is obviously a kind of lame dislike because there's no

Zoom Workplace Reviews (55,024)

View 74 Video Reviews
Reviews

Zoom Workplace Reviews (55,024)

View 74 Video Reviews
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OJ
Teaching Assistant
Education Management
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Effortless Meetings and Seamless Collaboration with Zoom Workplace"
What do you like best about Zoom Workplace?

What I like best about Zoom Workplace is how reliable and easy it is for managing all my professional meetings with current and potential clients in one place. I work with freelancing clients, potential clients, and interviewers, and Zoom makes scheduling, joining, and conducting meetings seamless. The interface is easy and the built-in features like screen sharing and automatic meeting transcripts make all of my discussions more efficient and productive. It’s also great that I can access meetings from any device without complications. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

While Zoom is reliable overall, I often times don't like the video quality on my laptop since it's often less sharp compared to Google Meet, even when my internet connection is strong. Sometimes the feed becomes grainy which always gets frustrating during client calls and interviews. Review collected by and hosted on G2.com.

Avtar S.
AS
Developer
Small-Business (50 or fewer emp.)
"Best Tool for staying Connected"
What do you like best about Zoom Workplace?

The most helpful feature of Zoom Workplace, in my experience, is the Breakout Rooms. As a team leader, this has been the best thing that has happened to me. This feature truly allows me to split larger meetings into smaller groups, and as the host, I can move between these groups during the meeting. Zoom also provides the option to record the meeting, which is very convenient. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Zoom is truly a reliable tool. I don't have any dislikes when it comes to using Zoom. Review collected by and hosted on G2.com.

Samantha P.
SP
Writer/Editor
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Seamless Meetings and Flexible Controls Make Zoom Workplace Stand Out"
What do you like best about Zoom Workplace?

I like the formatting of Zoom Workplace, especially in comparison to other things we use. I like that in some meetings, when I join, I don't have to bother with my camera or microphone, I log in and it's like being in a presentation. In other instances, I will log in and already be muted, which is also really helpful depending on where I am working.

We also have a weekly meeting that consists of many people online and people in one big room together. We do things all together as a group and then are separated into our own online group. I like that Zoom allows us to speak to one another without being broadcast to the other room and vice versa. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The only downside is that it can be a little slow to open. Review collected by and hosted on G2.com.

Damian R.
DR
Founder and CEO
Small-Business (50 or fewer emp.)
"Solid and widely used platform"
What do you like best about Zoom Workplace?

They are committed to consistently evolving their product, and that's great for a software provider. The new AI notetaking feature is an excellent tool for saving time after meetings and sending summaries that include next steps. Native AI tools can make it easier to rely on a single application for meeting support, rather than cobbling together multiple options in the past. This can reduce monthly subscriptions. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The reliability of some AI tools is not perfect, so I often add a tool like Fathom to ensure I have a backup. There have been times when I went looking for meeting summaries, only to find the AI was turned on and there wasn't one, and I was glad to have the backup transcript. New features are great, but their rollout is confusing and results in information overload. They need to get better at communicating these. The price point is still not competitive. Many new players are rolling out platforms with more features for less. Going beyond Zoom's basic paid first tier is more costly. Review collected by and hosted on G2.com.

Andres R.
AR
Ground coordinator
Mid-Market (51-1000 emp.)
"Zoom my partner for meetings"
What do you like best about Zoom Workplace?

What I like best about Zoom Workplace is how easy it is to use. The platform feels clean and straightforward, so joining meetings or sharing my screen takes just a couple of clicks. The customer support was very nice to me. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

I would say like 1 of 50 meetings that we have with zoom shows sometimes audio issues that we need to create a new meeting and start again. But in general, works pretty good for me. Review collected by and hosted on G2.com.

Manish G.
MG
Devops Support Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Smooth Video Conferencing with Essential Features"
What do you like best about Zoom Workplace?

I use Zoom Workplace primarily for conducting interviews, trainings, and meetings, and I really appreciate its clear audio and video conferencing capabilities. This ensures that communication is effective and helps identify the person who is being interviewed, which is crucial for my work. I find the smooth video conferencing and screen sharing features invaluable, as they seamlessly facilitate presentations and interactions. Additionally, I like the raising hand feature, which allows individuals to provide feedback or intervene during a training session or meeting, thus promoting interactive and inclusive discussions. The app and web support enhances accessibility, allowing me to use the platform on various devices, which is very convenient. I particularly enjoy the option to connect with multiple team members simultaneously, a capability that many other video conferencing apps lack, making Zoom Workplace a more versatile choice for team collaboration and communication. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

I find that Zoom Workplace could benefit from offering more advanced features. Specifically, integrating with DevOps tools would be highly beneficial for teams like mine. Additionally, while the whiteboard feature exists, it lacks the versatility and functionality of more sophisticated tools like Miro board and sticky notes. Enhanced whiteboard capabilities would greatly improve collaborative sessions during meetings. Review collected by and hosted on G2.com.

VD
Software Developer
Small-Business (50 or fewer emp.)
"Reliable and easy-to-use video conferencing, with great new AI features"
What do you like best about Zoom Workplace?

Zoom workplace is one of the best meeting place which I have used and features I like most about zoom are as follows:

1) Its inbuilt white board which remove users reliance on external software.

2) Meet recording feature is also good for sharing high quality video of meet.

3) The calendar inside app makes it really easy to manage the sessions and plan the future tasks

4) Recent AI companinon feature is good as well it supports user to manage current session

5) Security and control over access of session is really good for large groups

6) Begineer friendly and easy to use platform Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Zoom provides really less flexibility for free users like:

1) 40 minutes group meetings for free users

2) Also the zoom cloud storage is only available for paid users and platform does not has option to connect to external storage provider which makes it inconvinent to share recorded sessions Review collected by and hosted on G2.com.

JS
Logistics coordinator
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"All in One: Integration and Dynamism with Next-Level AI"
What do you like best about Zoom Workplace?

It is that place where you can integrate all your information, adjust it, and work as a team, "All in one place," and if we talk about the active use of artificial intelligence, this takes us to another level, meaning the hybrid work of technology and humans allows your purpose of using the platform to be more dynamic and accurate. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Sometimes word bugs are generated in the AI companion summaries and I think it can look a bit overwhelmed in terms of the available functions. I believe they should be released gradually to allow for a better user adaptability curve. Review collected by and hosted on G2.com.

Thomas T.
TT
Sales Director
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Smooth Meetings with Exceptional Tools, Slight Tech Demands"
What do you like best about Zoom Workplace?

I love how smooth the platform of Zoom Workplace is, which makes my experience using it seamless and efficient. The tools available during meetings are incredibly valuable to me; they enhance my ability to communicate and collaborate effectively. I appreciate the writing tools, chat feature, screen drawing options, and reactions, all of which make meetings more interactive and engaging. The ease of initial setup was impressive, allowing me to get started with minimal hassle. Overall, I find Zoom Workplace to be extremely functional and user-friendly, so much so that I would highly recommend it to others. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Sometimes it's kind of heavy and my PC can't keep up with it. Review collected by and hosted on G2.com.

JO
Head of Human Resources
Mid-Market (51-1000 emp.)
"Exceptional Video Quality and Seamless Communication Integration"
What do you like best about Zoom Workplace?

The most significant advantage of Zoom Workplace is its exceptional video and audio quality, which has now evolved into a comprehensive unified communications platform. Personally, I find the seamless integration of Zoom Phone (telephony) with meetings to be the standout feature. This integration enables my team to handle business calls and video conferences within a single application, greatly streamlining our technology stack and minimizing complexity. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

While the platform itself is reliable, there are still some aspects that could be enhanced. The most significant is its integration with external document and project management tools like Google Docs or SharePoint, which is not as comprehensive as what its main competitors offer. This occasionally requires me to switch between different platforms, disrupting my workflow. Furthermore, although Team Chat works well, it is less intuitive for handling large-scale projects and does not feel as robust as other specialized messaging tools, particularly when it comes to organizing conversation threads. Review collected by and hosted on G2.com.

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