RUN Powered by ADP Reviews & Product Details

RUN by ADP has made processing payroll easy. The interface is very clean and user friendly. The side navigation panel makes locating any type of additional data a breeze.

We integrated our accounting software with our payroll processing. The GL file is generated right after we approve our payroll.

The pricing is extremely fair and less than we had been paying with our previous vendor (Paychex).

Most of our issues when they arise are addressed by ADP support whether it be utilizing the AI chat or use instructions or a representative that reaches out directly.

Overall, RUN by ADP has performed superiorly when compared to other vendors. Review collected by and hosted on G2.com.

I feel like the AI needs a bit of work as when I have asked it questions in the past, it does not always understand what I am asking. Review collected by and hosted on G2.com.

We switched from ADP to another payroll service since all of our business accounting is with the other service. I thought having payroll and PTO tracking in one place with accounting would simplify things for me as the business owner. BOY WAS I WRONG. Run Powered by ADP services are 24 hours a day. The other payroll service's customer service ends at 8pm EST. I'm often doing payroll or other HR things late into the evening or very early in the morning and trying to work around the inconvenient time schedule of other service was insane difficult. With ADP I can have questions answered any time of the day. I am not shuffled between different people with different skill sets and waiting on hold for next expert to help me. One call to ADP and one customer service representative answers all my questions, helps me correct any errors, teaches me how to prevent mistakes from happening in the future and educates me on the process I have questions about. Switching back to ADP was a seamless process as well. Where as switching from ADP to the other payroll service was complicated, lengthy and confusing. Run Powered by ADP's new feature of allowing my staff to request PTO is very helpful to keep track of the PTO they have use and have left to use. The ADP time tracking option via mobile app is super easy to use and convenient. There is not one thing I do not like about ADP. If asked I will recommend ADP every single time. Review collected by and hosted on G2.com.

NOTHING. ADP services are extraordinary and of the highest quality in the payroll, HR market. Review collected by and hosted on G2.com.

What I like best about RUN Powered by ADP is how user-friendly and efficient it is. It simplifies payroll processing, making it easy to manage employee payments, taxes, and compliance in one place. I also appreciate the reliability of the system and how it helps reduce errors, saving time and effort. Overall, it streamlines administrative tasks so I can focus more on other important responsibilities. Review collected by and hosted on G2.com.

One thing I dislike about RUN Powered by ADP is that it can feel a bit limited when it comes to customization and reporting. Some features aren’t as flexible as I’d like, especially when generating specific reports or adjusting settings to fit unique needs. There are also times when the system can be a bit slow or not as intuitive when navigating certain sections, which can affect efficiency. Review collected by and hosted on G2.com.

What I like best about RUN Powered by ADP is their customer support. The team is always very patient and responsive, and they consistently help resolve my issues. If they’re unable to fix something immediately, they make the effort to find the right resources and clearly guide me on how to resolve it. Review collected by and hosted on G2.com.

What I dislike about RUN Powered by ADP is that the platform can sometimes be a bit difficult to navigate, especially when trying to find specific features or information. Additionally, customer support wait times can occasionally be longer than expected. Review collected by and hosted on G2.com.

I like the run portal interface. Prior to ADP I was using Paychex for payroll and am very happy with the ADP portal experience, it's much more user friendly and easier to get things done. Primarily, I use the payroll feature to run payroll and the reports. I like the payroll report package that is generated after each pay period, it contains everything I need to see. I also run quarterly reports which are great. Review collected by and hosted on G2.com.

The only thing that I miss from Paychex that ADP doesn't have is the 15 minute window of time that Paychex offers after submitting payroll to make any adjustments. It's a nice failsafe to have 15 minutes to go back and make an adjustment if you notice that something isn't right. Seems like this could be added into the software easily. The other issue that ADP might want to consider is having a dedicated representative for each account. This is something that Paychex offers that ADP does not. I primarily use the Run software and don't have to contact an agent frequently, but it would be nice to have a dedicated human to contact should the need arise. Review collected by and hosted on G2.com.

I find RUN Powered by ADP very helpful for processing payroll for my companies. It's quick and easy to use, and I can update employee details even during payroll processing. I appreciate the payroll reports—it gives me both pre and post-payroll reports that are efficient for making the process error-free. The pre-payroll reports allow for easy verification of bonuses or reimbursements and ensure correct rates for each employee. The post-payroll and quarterly reports are convenient for validation and analysis, providing important details like bank direct deposits and check numbers. Additionally, RUN Powered by ADP is very easy to handle, and after initial assistance, I quickly became familiar with the system. It's convenient for processing payroll along with timesheets and employee profiles. Review collected by and hosted on G2.com.

It could have flagged employees whose hours were recorded as zero during payroll processing, which would help in identifying and rectifying those cases. Review collected by and hosted on G2.com.

I use RUN Powered by ADP for my small business, and overall it has made payroll and tax filing much easier to manage. The platform is user-friendly, and I like that I can process payroll quickly and keep everything organized in one place.

One of the biggest benefits is the automatic tax calculations and filings, which saves me time and helps reduce errors. The employee access features are also helpful, allowing staff to view their pay stubs and information without needing to contact me directly.

Customer support has been responsive when needed, and I appreciate the guidance when navigating certain features. As a business owner, having a reliable system like ADP gives me peace of mind knowing payroll is being handled correctly.

Overall, RUN by ADP is a solid choice for small businesses looking for an efficient and dependable payroll solution. Review collected by and hosted on G2.com.

My least favorite part is that I can’t run a sample or preview payroll before submitting it. I would like the ability to review a full payroll breakdown in advance for added confidence before finalizing. Review collected by and hosted on G2.com.

There are many functions within ADP and even with the different features, they do make it very easy to navigate and whenever you do have questions or looking for something very specific, the chat function with a real person is the most impressive feature. For something that would take me 10-15 minutes on research and looking through job aids, I can get my question answered within minutes. This feature alone saves me so much time, when I am juggling multiple responsibilities. Review collected by and hosted on G2.com.

I wish that ADP had a double check feature in terms of the option of inputting estimated total hours in first and then as I put in each individual employees hours that if it does not balance at the end due to my mistake that it will notify me. I find that sometimes it can be difficult to input time especially because it varies and mistakes can happen due to that. Review collected by and hosted on G2.com.

I like that I have support all the time for anything I need help with. The platform is really easy to use. When things are working perfectly, I really like the time card uploads. I do wish that I didnt have to convert back and forth from decimals to 60 minute increments. The HR portion of ADP is very helpful to me as I am a new HR manager. I really like the analytics that are provided after payroll is processed. Review collected by and hosted on G2.com.

The only thing I can think of that I dislike is the fact that when doing time cards in the time cards place. I have to convert decimals to time. So 5:30 hours worked is 5.5 hours when doing time cards. I wish they could just add the conversion to the bottom of the Calendar so it makes it easier for tracking hours. I also wish I had the ability to remove annoucements. Review collected by and hosted on G2.com.

What I like most about RUN Powered by ADP is how easy it is to understand, and that the help function is there when I need a fast response. I also appreciate that it sends me reminders, because life gets busy and those small prompts are genuinely helpful. Another feature I like is the chat option: whenever I need to ask a question, I can use it while I’m waiting and still continue using the site and staying connected. Review collected by and hosted on G2.com.

At the moment, I don’t have any dislikes. We’ve been using it for over a year, and we haven’t had any complaints. Review collected by and hosted on G2.com.