RUN Powered by ADP Reviews & Product Details

It is user friendly, easy to manage with small and large teams, and has helpful customer service. The payroll reports are accurate and easy to generate for different users or custom reports. It is able to integrate with our accounting system for linking payroll transactions. Review collected by and hosted on G2.com.

It is a bit pricey for the amount of features it offers, but it's reasonable for the HR package that we have. It is sometimes difficult to get help since there are so many customer services reps, we don't always get the same one to answer our questions. Review collected by and hosted on G2.com.

I’m thankful to use software that submits all quarterly taxes and forms. ADP’s uploading process is easy and fast—I upload a notice, and they take care of the rest. It’s especially helpful when you have employees in two states, because it helps me make sure I don’t miss anything. Review collected by and hosted on G2.com.

If I have an issue or concern, ADP doesn't have a "call center" to help me through. ADP wants me to use an AI chat box - then I ask for a representative - then we instant message. I like a good ol' phone conversation. Review collected by and hosted on G2.com.

The most helpful thing about Run by ADP is having a direct agent, along with customer support specialists who are easy to reach, extremely helpful, and quick to respond. The integration into my company has been smooth and has made accounting easier. On top of that, the affordable rates make the ROI worth it for me. The UI performance—whether I’m using the app or the browser—seamlessly ties everything together, and having AI included makes it even better. Review collected by and hosted on G2.com.

There has been nothing to dislike about ADP, So far all me needs have been meet, Via the UI, Customer service, My direct agent, and having the options to use the app or browser make it all the better Review collected by and hosted on G2.com.

I really like how simple and easy the platform is to navigate. The interface is straightforward, and it doesn’t take long to figure out where everything is. One of my favorite features is the ability to chat with customer service when I have questions. The support team has been helpful and makes it easier to get issues resolved without having to spend a lot of time searching for answers.

The main downside for me is the pricing. I feel the cost can add up, especially when you are charged a fee for each payroll run. I would prefer a simple flat monthly fee rather than paying separately for every payroll run. A more predictable pricing structure would make budgeting much easier.

I also have not personally used the integrations with ADP RUN, so I can't speak to how well those features work.

Overall, I’ve had a good experience. The platform is user-friendly, customer support is helpful, and the payroll process is relatively straightforward. If the pricing were a little more affordable or offered as a flat fee, I would be even happier with the service. Review collected by and hosted on G2.com.

I dislike the pricing structure, especially having to pay a fee for each payroll run. I would much prefer a flat monthly fee that makes the cost more predictable. I also don’t like that there isn’t an easy way to make manual adjustments to tax amounts when needed. Having more flexibility and control over tax adjustments would be a helpful improvement. Review collected by and hosted on G2.com.

Very easy-to-use software and extremely flexible as well. The live chat is also really useful for solving day-to-day issues as they come up. The user interface is great too—everything is where it should be, which makes it simple to navigate. Reports are useful, especially detailed payroll reports that can combine multiple employees over multiple pay periods. Review collected by and hosted on G2.com.

I don't like the fact that if a company has multiple legal entities it needs multiple accounts to manage payrolls, it would be great if that would be managed with one account, as it happens on QuickBooks, where the user can switch between the legal entities. Review collected by and hosted on G2.com.

RUN makes it incredibly easy for my team to run monthly payroll. The support associates are always very kind and helpful when I have questions. I am always receiving emails asking if I need assistance setting something up or an introduction to a new feature. It is cost effective for a small business. The AI support chat is always initially helpful, and if I need further assistance it connects me with an associate quickly. The platform is very user-friendly. Review collected by and hosted on G2.com.

I don't know all of its capabilities and what I can integrate it with that would be helpful for my company. Otherwise, I don't have very many complaints. Review collected by and hosted on G2.com.

The job posting feature uses AI to put together a job description and requirements, track the status, and schedule the next steps directly into onboarding. Training is available for staff, the company organization features are useful, and payroll is easy to run—you can do it from an app on the go when needed. Review collected by and hosted on G2.com.

It’s a great product. My staff have said the app for tracking time sometimes doesn’t work, so I have to manually add missing clock-in or clock-out entries almost every pay period. I don’t think this is an ADP issue; it’s likely a phone compatibility issue with older phones or user error. Review collected by and hosted on G2.com.

Easy to use, without a bunch of extra stuff that makes it confusing or hard to find things. The notifications are nice, and it’s also affordable compared to other payroll programs. The integrations seem nice, but we don’t use them. Support is easy to contact, and the chat is simple to use. AI hasn’t been super helpful, but I can always seem to reach someone when I need to. The security precautions are nice as well. Review collected by and hosted on G2.com.

We’ve had an issue adding an admin who is also an employee. Other payroll systems I’ve used have allowed an employee profile to be made an admin without having to create a separate profile. We ran into a problem because this employee only has one phone number, and we couldn’t attach it to both accounts. We’ve also had issues with multiple people working in the same payroll. There’s a lot to enter, and we have several people who review and double-check it. It’s been glitchy to have it open on multiple computers at the same time, although I understand some of that may also come down to communication on our part. Review collected by and hosted on G2.com.

I’ve tried several payroll providers, but RUN by ADP is still at the top of my list. It’s user-friendly, and having great customer support that I can reach whenever I need it is a big plus. The pricing is also affordable for the level of support and service you get.

We’re currently in the process of integrating our health insurance with ADP, and so far it has been the best experience. We used to do everything manually, but once I learned you could integrate everything, it immediately made our lives easier. I also like that the payroll schedule doesn’t feel as cramped as it does with other payroll providers.

Overall, the website feels top-tier. I can create reports in seconds, access forms directly on the site, and simply invite new employees so they can create their own profiles and upload their own files. I also want to commend their AI: there are times when the customer support line is long, but most of the time the AI can easily answer my questions. Review collected by and hosted on G2.com.

In all honesty, the only thing I don’t like about RUN is that it can be slow at times, or I’ll have trouble logging in. Other than that, I can’t really think of anything else to complain about. Overall, it’s a really good provider. Review collected by and hosted on G2.com.

I really like how easy it is to run my payroll with no issues at all. Reports are made for me in minutes when needed and every rep I've spoken too have been very helpful. The pricing is amazing too, definitely lower than competitors. Review collected by and hosted on G2.com.

The only complaint I would have is that when my audit was completed I was never given a break down of the charges, instead just the amount owed. I have also had to go into chat 2 weeks in a row to get them to remove the charge, as I am in the process of disputing it. This has taken time out of my busy day to get it resolved. Review collected by and hosted on G2.com.