What problems is Ving solving and how is that benefiting you?
When I first started as the Safety Manager for our small city municipality (280 total employees/city population 37K), I was very delighted that I was not going to have to create monthly safety meetings just to have safety meetings. However, over the years I've felt the need to cover some basic topics (lockout/tagout, housekeeping, body mechanics, etc.) but I did not want to have a safety meeting just to have a safety meeting. This is where Ving fills a void in our training program. They have a HUGE selection of safety microlearning topics. Rachel-Walla-Housman is a very knowledgeable Safety Professional who started creating safety videos for her YouTube channel during COVID. Most people in the safety community already know of Rachel and the content she created resonates with workers no matter the industry.
So with already having many trainings on various topics, you need a platform to share that content. The Ving website is so easy to manage and track your employee's progress. You can even schedule trainings into the future and the Ving website handles all the rest. If you need offline access to the content stored on the Ving website, you can even download training records in an Excel format. This is extremely helpful for me because I use Excel for many different safety-related activities.
Lastly, I want to spend some time talking about their customer service. First of all, when you start your Ving app program, you are assigned a Ving customer rep (front end who handles the setup, the topics you choose, etc.) and a Ving Success Manager (backend; customer service with anything related to the website and training sessions). This has been so instrumental in the success of our Ving safety program. Any issue, no matter how trivial, is quickly addressed by one of those customer service reps. One of the world-class customer service things that my customer service team does is when I have an issue they don't try to call you where you might end up playing phone tag. Then, if you've ever had to get technical support over the phone it can be difficult without being able to share your screen. However, our Success Manager records a short video while using our Ving website to answer my questions. That is so legendary. There's no more need to hunt and peck around your Ving website trying to fix it yourself.
Additionally, they are constantly looking for ways to improve the services they provide and introducing new features (checklists, long-form safety training, etc.). They are also open to receive feedback on ideas that might make their website even better.
All in all, I am so thankful for our partnership with Ving. Review collected by and hosted on G2.com.
