RUN Powered by ADP Reviews & Product Details

The customer service is quick and responsive. They can nearly always solve the issue at hand. Always willing to go the extra mile. They'll work through problems with you and explain how they're solved. Review collected by and hosted on G2.com.

Some tougher issues they seem to lack expertise on. Some agents aren't as educated on particular issues, but I think this can only get better. Most of the time they're able to solve my problems. Review collected by and hosted on G2.com.

I like that RUN keeps payroll, tax information, employee details, and reports all in one place. It’s easy to navigate, and whenever I’ve had a question or run into an issue, I’ve been able to use the live chat and get help resolving it without much hassle. Review collected by and hosted on G2.com.

Sometimes the platform can be a little slow, especially when generating reports or navigating certain areas. It would also be helpful to have more options to customize reports and an easier way to correct certain errors or make adjustments when needed. Review collected by and hosted on G2.com.

It is easy to use and customizable. This allows the app to meet specific but different needs for a company's payroll. ADP assisted us in creating a specific tax related earning for a QSEHRA that two other national payroll companies were not able assist us. ADP made the process easy for our payroll department and ultimately for our employees. Review collected by and hosted on G2.com.

There is not much to dislike. It is thorough and complete. Provides excellent reporting tools to document what was done per each payroll. The support is second to none, and complete. That is, ADP makes sure we are satisfied with the solutions provided. Review collected by and hosted on G2.com.

ADP Run is easy to navigate and manage everything in one place. My staff have access to everything they need, and the platform is customizable to fit the needs of each of my companies. Being able to manage multiple companies under one login is especially convenient and saves me a lot of time. I also really appreciate how simple the reporting is. It’s easy to find, run, and understand the reports I need. Review collected by and hosted on G2.com.

having to navigate through multiple pages to complete certain tasks. For example, when reviewing timecards, it would be helpful to see an employee’s available PTO and sick time and enter time-off requests directly from that same screen. It does appear ADP may already be working toward implementing something similar, which would make things much easier for managers.

I would also like the ability to integrate an existing 401(k) provider with RUN. I understand ADP offers its own retirement solutions, but not every company is going to use ADP for its 401(k). Having more flexibility to integrate outside retirement plans would make the platform more customizable for different companies. Review collected by and hosted on G2.com.

ADP Run is perfect for our small business. Payroll is absolutely seamless, intuitive, and so easy, and the reports are easy to create, download, and edit. Review collected by and hosted on G2.com.

The only things I dislike (which are fixable on ADP's part) is when I run a Years of Service or Birthday report, it automatically brings up ALL employees. I don't need to know Years of Service or Birthdays for terminated employees, so I always have to Choose the Active employees. Just annoying. Review collected by and hosted on G2.com.

The online software is very user-friendly. I can easily onboard employees, change their pay rate, and process pay in mere minutes. The app also allows me to do this on the go, which I had to do during my last pay cycle. Review collected by and hosted on G2.com.

The software doesn't seem to connect to GIACT verification. While this isn't a disabling feature, it does leave me a little worried that I will have an employee who accidentally fat-fingered their account and their pay will be rejected. It hasn't happened yet (knock on wood). Review collected by and hosted on G2.com.

Run is an excellent product. It’s easy to use, powerful for a small business like ours, and especially helpful when it comes to payroll. Direct Deposit makes it simple to process payroll in minutes, instead of the hours it used to take. Review collected by and hosted on G2.com.

Run takes a little getting used to at first. Some of the more powerful features, like geofencing employees’ clock-ins, really benefit from a walkthrough to understand how they work. It’s not so much a dislike as it is a learning curve. Review collected by and hosted on G2.com.

What I like most about RUN Powered by ADP is how simple and convenient it makes managing payroll and HR tasks. I really appreciate having everything in one place—especially payroll processing, tax filing, employee information, and reporting. The platform saves me time and gives me peace of mind, because I know key payroll and compliance requirements are being handled accurately. I also like that it’s user-friendly and easy to access whenever I need it. Review collected by and hosted on G2.com.

One thing I dislike is that certain features and processes can be hard to navigate, especially when I’m trying to make changes or locate specific information. On top of that, there can be extra costs for some services and features, which can make the platform feel more expensive overall than I initially expected. Customer support is generally helpful, but when the issue is more complex, getting it fully resolved can sometimes take longer than I’d prefer. Review collected by and hosted on G2.com.

The system & UI is every user friendly & organized. The chat system is also fantastic. It's super easy to connect with a real agent & they are always knowledgable, explain things clear, & help tremendously. The chat stays open even if you go to different ADP pages & they can provide links to pages through the chat when you are trying to find something. Review collected by and hosted on G2.com.

Sometimes certain reports can be hard to find. I'm not sure if it is just because of the names, but it would be nice to be able to search more general terms that associate with each report for those who don't know the legal terms. Review collected by and hosted on G2.com.

This has been a great way to meet my client’s need to simplify his administrative tasks. He has no experience with payroll or the reporting that’s required, and ADP takes a lot of the stress out of that part of his business. Review collected by and hosted on G2.com.

The one downside is getting a customer service rep who is outside the USA and doesn’t have the knowledge needed to help resolve issues. I’ve since learned that I can request a US-based rep, which should make things easier if I run into problems again. Review collected by and hosted on G2.com.