--- title: RUN Powered by ADP Reviews meta_title: 'RUN Powered by ADP Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 6525 reviews by the users' company size, role or industry to find out how RUN Powered by ADP works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 6525 scale: '5' date_modified: '2026-10-08' parent_category: name: HR url: https://www.g2.com/categories/hr ---

RUN Powered by ADP Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Sandra T.
ST
Sandra T.
Human Resources
Small-Business (50 or fewer emp.)
"RUN by ADP Takes the Stress Out of Payroll"
4.5/5
What do you like best about RUN Powered by ADP?

Using RUN by ADP for payroll processing has been one of the best decisions we’ve made. RUN has automated our payroll tasks and helps us make sure employees are paid on time, payroll taxes are filed and paid accurately, and employee and payroll data is always at our fingertips whenever we need it. What I like best about RUN is the relief from payroll stress it has taken off my shoulders, along with the peace of mind it provides throughout the payroll process. Review collected by and hosted on G2.com.

What do you dislike about RUN Powered by ADP?

I cannot think of any one thing I dislike about RUN. If I had to choose something, I’d say that running reports can sometimes be a little challenging. The reports have certain look-back periods, and it can be difficult to pull all the data you need into a single report. I’ve also found it hard to get summary-form totals, since almost every payroll transaction is listed as its own line item. That said, you can export reports into different formats, and with a bit of time you can create summary reports in Excel, for example. There’s also a custom report section where you can build your own reports, so there are tools available to help alleviate this issue. Review collected by and hosted on G2.com.

Shadab M.
SM
Shadab M.
CEO
Small-Business (50 or fewer emp.)
"All-in-One Platform That Keeps Our Business Organized and On Track"
5/5
What do you like best about RUN Powered by ADP?

It helps me stay organized and feel more at ease. I like that it brings all aspects of my business together in one platform, and that it supports both me and my team. I also appreciate the updates and notifications, because they help ensure I don’t miss anything important. Review collected by and hosted on G2.com.

What do you dislike about RUN Powered by ADP?

There really aren’t any downsides, per se. That said, one improvement I’d like is that when I click on Payroll, I can see all employees and contractors in a single window, instead of having to keep hitting “Next” at the bottom of the screen. Review collected by and hosted on G2.com.

DT
Divyarani T.
Sr. Payroll Excutive
Mid-Market (51-1000 emp.)
"Efficient Payroll Processing with Insightful Reporting"
4.5/5
What do you like best about RUN Powered by ADP?

I find RUN Powered by ADP very helpful for processing payroll for my companies. It's quick and easy to use, and I can update employee details even during payroll processing. I appreciate the payroll reports—it gives me both pre and post-payroll reports that are efficient for making the process error-free. The pre-payroll reports allow for easy verification of bonuses or reimbursements and ensure correct rates for each employee. The post-payroll and quarterly reports are convenient for validation and analysis, providing important details like bank direct deposits and check numbers. Additionally, RUN Powered by ADP is very easy to handle, and after initial assistance, I quickly became familiar with the system. It's convenient for processing payroll along with timesheets and employee profiles. Review collected by and hosted on G2.com.

What do you dislike about RUN Powered by ADP?

It could have flagged employees whose hours were recorded as zero during payroll processing, which would help in identifying and rectifying those cases. Review collected by and hosted on G2.com.

Maria H.
MH
Maria H.
Accounting
Small-Business (50 or fewer emp.)
"Seamless Payroll with Exceptional Support"
5/5
What do you like best about RUN Powered by ADP?

I love RUN Powered by ADP for its ease and accuracy, which is great for our bi-weekly payroll and related tax filings. The support team is fantastic and usually very quick, with the chat mode used for about 98% of my questions. The wait times are actually quick, which I appreciate a lot. The reporting options and their flexibility stand out to me as great features. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about RUN Powered by ADP?

I would be interested in actually being able to see more "note" areas for when I make changes to payroll rates or any changes that I make to an employee for instance on their bank changes Review collected by and hosted on G2.com.

Kara E.
KE
Kara E.
Board Member, REAT Professional Co-Chair
Small-Business (50 or fewer emp.)
"User-Friendly with Room for HR Improvement"
3.5/5
What do you like best about RUN Powered by ADP?

I love that RUN Powered by ADP is quick, easy, and user-friendly. I appreciate the time clocking in feature, the kiosk, and how it helps with clock ins and outs, PTO, and sick time. Having it connected with a free ZipRecruiter account is really nice because it gives me candidates when I need to hire. It's also fairly easy to set up. Review collected by and hosted on G2.com.

What do you dislike about RUN Powered by ADP?

I think for the amount of money that I spend, I should have more HR support. Especially when it comes to employee mitigations and things like that, help with employee handbooks and documents like that. I just think I spend a lot of money with RUN Powered by ADP, and I don't get those features. Review collected by and hosted on G2.com.

Response from Rebecca Howie of RUN Powered by ADP

We thank you for your review of RUN Powered by ADP® and couldn't be happier to hear that our product delivers for you.

Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you.

-Your RUN Powered by ADP® Team

Butler Roofing & Construction L.
BL
Butler Roofing & Construction L.
Owner/Admin
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Simple, Easy-to-Use Interface with Helpful Support and Quick AI Solutions"
5/5
What do you like best about RUN Powered by ADP?

The interface is simple and easy to use. The reps are very helpful and prompt with answering questions. The AI tool helps me with quick solutions..... I feel like I am getting my money's worth because ADP takes care of all the filing and taxes for you. I just click "run payroll" every month and give everything a once over so it's just one less thing I need to worry about since ADP is a pro at this. I can trust ADP is taking care of things the way they should and if mistakes are made, they own them. They are available to answer my questions and concerns all the time and explain things so well. Review collected by and hosted on G2.com.

What do you dislike about RUN Powered by ADP?

The labeling on the invoices can be a little vague, which is hard to know what the charges are for exactly without doing a little digging. Most of the rest is very clear. Review collected by and hosted on G2.com.

KH
Kerry H.
Founder & Co-Owner
Small-Business (50 or fewer emp.)
"Straightforward Payroll, But Ongoing Tax Issues Need Fixing"
2.5/5
What do you like best about RUN Powered by ADP?

I like the ease of use and how straightforward it is to process payroll. The live help and customer support are also very valuable. When I have a question or run into an issue, it’s reassuring to know I can quickly reach someone who can provide clear guidance and help resolve it. Review collected by and hosted on G2.com.

What do you dislike about RUN Powered by ADP?

Tax-related issues have been the biggest concern. We have experienced previous errors, along with ongoing issues that have remained unresolved for too long. Although customer support is generally helpful, resolving tax matters has required repeated follow-up and has caused unnecessary stress and uncertainty. Review collected by and hosted on G2.com.

Elise W.
EW
Elise W.
Owner
Small-Business (50 or fewer emp.)
"Opaque and Irresponsible Handling of Account Access"
0.5/5
What do you like best about RUN Powered by ADP?

ADP ran my payroll reliably for two years and handled all the accounting correctly. The representative who onboarded me was thorough and knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about RUN Powered by ADP?

After having ADP continuously for two years, I attempted to log in in order to make a change to payroll. As I searched for my password, I was surprised to discover that my notification emails prior to each payroll cycle had stopped six months prior.

—

After hours of unsuccessful logins and dead ends, I found out that my account access had been removed without notifying me — in spite of the fact that ADP had continued to process my payroll and charge their monthly fee (which is why things had appeared normal).

—

The customer service agent was prohibited both from unarchiving my account, and from creating a new login (b/c my primary email was already associated with the original account). It took several hours of phone calls to resolve this issue.

—

I should have received multiple emails, phone calls, and text messages before an action so extreme as permanently removing my account access was taken.

—

It turns out that the default behavior of the ADP system is to archive an account if the owner does not "regularly" log in — but this necessity is not made known, there are no prompts to log in, and even the customer service agent didn't know what login frequency is required. This is insane behavior for a system that is designed to be "set it and forget it." Moreover, it is incredibly irresponsible for a financial institution I had trusted with hundreds of thousands of dollars. I cannot overstate my shock and the loss of trust.

—

Needless to say I will be ending my relationship with ADP and using another payment processor moving forward. Review collected by and hosted on G2.com.

Calton D.
CD
Calton D.
Owner
Small-Business (50 or fewer emp.)
"Excellent and Simple Platform, Unfortunately Replacing Helpful Representatives with AI 'Assistants'"
5/5
What do you like best about RUN Powered by ADP?

RUN is a very simple platform that allows great capabilities for business owners to maintain control over their payroll workflow, without it being overly complicated or time consuming. The integrated time-keeping is very useful, and keeps everything that I need in one platform.

I enjoy the ease of use and simplicity, and it functions very quickly. Review collected by and hosted on G2.com.

What do you dislike about RUN Powered by ADP?

AI assistant has now replaced a majority of what real and helpful agents used to do. I absolutely detest the decision to implement AI, and I am tremendously disappointed in ADP for this decision especially considering that ADP has always offered what I would consider to be the best customer service that I have ever had the pleasure to interact with both professionally and personally. AI is not the answer to customer service, and it cannot replace a helpful and thoughtful human representative. The time to resolution for me has drastically increased since this implementation, and completely soured my experience. Review collected by and hosted on G2.com.

Glenda C.
GC
Glenda C.
Business Manager
Small-Business (50 or fewer emp.)
"Knowledgeable Support and User-Friendly, Adaptable Reporting"
5/5
What do you like best about RUN Powered by ADP?

The help you can get from representatives who understand what it is you actually need and provide learning and training in the process

ADP can be reached when you need them, they are very good to long time clients. They resolve your issue and they will waive any fees if you explain the issue that caused the fee. They are very good with Non profit organizations and I have work at different companies that also used ADP Review collected by and hosted on G2.com.

What do you dislike about RUN Powered by ADP?

when I am 400 in the chat line but mostly I don't have too many complaints that I don't resolve ASAP The reporting and processing is very user friendly and adaptable across the board

Agree but chat has been improved upon. Sometimes the message is not communicated well but ADP agent always guides you through Review collected by and hosted on G2.com.

Questions about RUN Powered by ADP? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity 2 months ago

What is RUN Powered by ADP used for?

Lisa S.
LS
Lisa Sun
•
Last activity 2 months ago

RUN Powered by ADP: Great 24/7 support, but how do you handle slow logins and maintenance?

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

8 months

Average Discount

14%

RUN Powered by ADP Comparisons
RUN Powered by ADP Features
Payroll Reporting
User, Role, and Access Management
Performance and Reliability
Web Portal
Mobile
Payroll Entry
Time Off Accrual
Direct Deposit
Tax Calculation
Tax Filing
Automatic Tax Payment