Moxie

3.7
(24)

Enterprise social software and customer experience software enabling organizations to use collaboration software tools to innovate and communicate.

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Showing 24 Moxie reviews
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A
Administrator
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Verified Current User
Review Source
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Above and Beyond, couldn't be happier! "

What do you like best?

We use Moxie for our call center. They can find anything that we put out there for them to use as a resource to provide exceptional customer service. Moxie has been our partner for as long as I can remember.

What do you dislike?

I think the look could feel a little more modern. The search ability is good, but at times I think it could be better and easier to access the data our call center reps are looking for.

Recommendations to others considering the product:

I feel Moxie is the industry leader when it comes to products like this. Moxie allows quick knowledge share that is vital to providing top notch customer service to our customers. We are able to change content on the go and get communication out in real time. I believe all the utilities I network with use Moxie.

What problems are you solving with the product? What benefits have you realized?

We are using Moxie as a knowledge share. Our call center reps need to know a large amount of information and at times cannot recall the specifics so they open Moxie to find what they need. This is so much more efficient and cost effective than printing off paper copies for them to reference.

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I
Internal Consultant
Validated Reviewer
Verified Current User
Review Source
content

"Moxie support"

What do you like best?

Support from the moxie team

Ease of use of the tool

What do you dislike?

There isn't anything that I dislike about Moxie. Whenever we have raised issues or concerns they are quick to respond and assist.

Recommendations to others considering the product:

Great tool for implementing self service and electronic communications with your customers. Reporting suite is excellent and sales team helps you understand what Moxie can do for you. The team is more than willing to invest time to ensure your end users are having a great experience and that your organization is maximizing the benefits Moxie can provide

What problems are you solving with the product? What benefits have you realized?

Moxie enables us to serve our chat and email customers. It is quick and efficient. It also enables us to easily implement a customer satisfaction metric to measure csat with our overall handling of the customer scenario

What Live Chat solution do you use?

Thanks for letting us know!
UF
User in Financial Services
Validated Reviewer
Review Source
content

"Not great."

What do you like best?

Ability to add many standard responses in both chat and email platforms.

What do you dislike?

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more than once to an email. If you hit send and then realize you forgot to say something, no chance to hit reply again to send a second response. Again, just clunky. Not at all slick like some other programs I’ve used.

Recommendations to others considering the product:

Don’t sacrifice ease of use for cost.

What problems are you solving with the product? What benefits have you realized?

I can’t speak to this; I feel like the program has hindered us rather than offered any improvements.

Ashley M.
Validated Reviewer
Review Source
content

"Moxie is customer service at its best! "

What do you like best?

Moxie is so nice and timely, their app is amazing and allows for instant communication at your fingertips! I can chat with customers or my team anytime, anywhere, and upload anything! It is great and offers some unique options that are very customizable.

What do you dislike?

Moxie is really just for customer chatting, not much else.

Recommendations to others considering the product:

Try the chat out for free on their website!

What problems are you solving with the product? What benefits have you realized?

Chatting is made easy! No need for other services, worrying about email, or missing a phone call!

Alex F.
Validated Reviewer
Review Source
content

"A great chat solution that scales well and adapts to mobile"

What do you like best?

Moxie is an innovative cross platform solution that helps drive customer engagement and sales across multiple device platforms including mobile.

What do you dislike?

From a sys admin experience side of things it can be difficult to maintain compatibility with the moxie agent as it tends to be particular about what flavor of IE and java it requires which lags considerably behind the current version.

Recommendations to others considering the product:

Be wary of their limitations with updating their product to be compatible with the latest versions of Java and IE.

What problems are you solving with the product? What benefits have you realized?

Driving customer engagement and closing sales for users adverse to phone interaction. Proactively pinging customers to avoid abandoned baskets.

AH
Administrator in Hospitality
Validated Reviewer
Review Source
content

"My Review Of Moxie"

What do you like best?

The agents like the ease of use within Moxie and claimed they were able to move between various queue boxes efficiently. It was a major complaint initially once we moved away from Moxie to Oracle Service Cloud.

What do you dislike?

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

What problems are you solving with the product? What benefits have you realized?

Our service agents really became comfortable with Moxie. They complained about the ease of use once we switched to another product, but I suspect it's because the ad gotten used to Moxie. Overall, it was not as versatile as Oracle Service Cloud.

Terrance D.
Validated Reviewer
Review Source
content

"CRM Review - Moxie"

What do you like best?

As a software package, Moxie delivers a relatively robust set of tools for intermediate level projects and solutions.

What do you dislike?

Often times, the deliverables aren't as scalable as our vendors would like. Our team also finds that it can take considerable time in upskilling agents in training for various services (Concierge, KBot, etc.)

What problems are you solving with the product? What benefits have you realized?

Customer experience solutions, CRM

Sara C.
Validated Reviewer
Review Source
content

"Moxie Customer Review"

What do you like best?

I like the connectivity between customers and helping guide them efficiently.

What do you dislike?

I have not had issues with Moxie yet. However, I can see this application being hard for people who are not great with technology.

What problems are you solving with the product? What benefits have you realized?

It is easier to optimize customer service without using too many people to answer questions.

AH
Administrator in Hospital & Health Care
Validated Reviewer
Review Source
content

"Offers Modern Marketing Solutions"

What do you like best?

Great use of talent across the board. Addresses use of talent, resources, and experience to give you the most bang for your buck. Definitely strives for customer engagement and has provided much success with sales.

What do you dislike?

I had the system crash several times in the first month of using. However, this problem has become less frequent with time.

Recommendations to others considering the product:

Stick with it! There's a learnig curve.

What problems are you solving with the product? What benefits have you realized?

Communication between associates and clientele has become so efficient. Everything flows so smoothly now.

C
Consultant
Validated Reviewer
Review Source
content

"SR specialist"

What do you like best?

Well we use it for search tools for our guide each day for our job.

What do you dislike?

Sometimes it brings up stuff non related to subject

Recommendations to others considering the product:

Search engine tool that can rely answers for questions

What problems are you solving with the product? What benefits have you realized?

Merchants that are starting with the company and making changes to their credit card machines

I
Internal Consultant
Validated Reviewer
Review Source
content

"Moxie review from a previous but satisfied user. "

What do you like best?

Easy to use interface. Customization of responses allows for my efficient interaction.

What do you dislike?

Experienced quite a few system crashes that I wasn’t expecting with such frequency. Easily fixed with a reset, but still time consuming.

What problems are you solving with the product? What benefits have you realized?

The chat and messaging experience allows for quicker response team and easier correspondence. These days people would rather chat electronically than speak over the phone.

UE
User in Education Management
Validated Reviewer
Verified Current User
Review Source
content

"Great"

What do you like best?

Good product for the company and easy to use. Gets the necessary jobs done!

What do you dislike?

I don't like the navigation issues that arise from time to time

What problems are you solving with the product? What benefits have you realized?

I am solving organization and flow issues. I am glad I have this software to help

UI
User in Insurance
Validated Reviewer
Review Source
content

"Easy to use"

What do you like best?

Very easy to use. I like that you can set up your workspace to how it is the most visually appealing to you and the search feature when looking for the frequently used sayings

What do you dislike?

Glitches do happen semi frequently. There are several work around that make it not so annoying once you're used to it.

What problems are you solving with the product? What benefits have you realized?

I use moxie for all customer service questions.

UH
User in Human Resources
Validated Reviewer
Verified Current User
Review Source
content

"If it's not broke don't fix it"

What do you like best?

I like the organization that this program has. It is simple to toggle between inboxes and respond in a timely manner.

What do you dislike?

It has become outdated and more efficient software is available

What problems are you solving with the product? What benefits have you realized?

This assists in constant email communications between clients and the business. It avoids phone calls in and allows electronic responses

UC
User in Consumer Goods
Validated Reviewer
Review Source
content

"MM"

What do you like best?

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

What do you dislike?

It took awhile for us to get the final product in place and moving, however we were extremely satisfied with their work!

Recommendations to others considering the product:

be patient with the process. It takes time to make a good brand, image, and marketing content.

What problems are you solving with the product? What benefits have you realized?

marketing, communications, brand, image, content strategy

UR
User in Real Estate
Validated Reviewer
Review Source
content

"Moxie was easy to use and a great platform for the duties I required it for."

What do you like best?

The interface was intuitive and easy to use. I did not have to train extensively in order to utilize it effectively.

What do you dislike?

There were some connectivity issues in the beginning, but once I got IT involved it was smooth sailing from there.

What problems are you solving with the product? What benefits have you realized?

Moxie makes it easier to communicate, pinpoint problems and ultimately have a smoother transition from ideas to reality.

UR
User in Religious Institutions
Validated Reviewer
Verified Current User
Review Source
content

"Customer engagement"

What do you like best?

The way you can curate unique customer engagement to your company and website in mobile format.

What do you dislike?

I don't like the learning curve it took to work this product.

What problems are you solving with the product? What benefits have you realized?

Creating unique mission experiences for college students.

Kyle L.
Validated Reviewer
Verified Current User
Review Source
content

"Email and Chat Provider - Spaces by Moxie V 9.10.3369"

What do you like best?

We use Moxie to manage email and chat for our customer care and customer service operations. On demand system that is used across multiple locations seamlessly. Moxie provides a lot of great features and functionality hard to find a competitor that offers the same level of service for the limited scale that we choose to use.

What do you dislike?

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in the US unless the support ticket is escalated. So our contacts and history of support contacts are now irrelevant. During the transition access to quality support and working items to resolution was VERY difficult. We'd go days/weeks/months between responses.

Recommendations to others considering the product:

Moxie has been a good standalone email and chat application.

What problems are you solving with the product? What benefits have you realized?

Single source of chat and email for our agents. Moxie is cost effective.

UL
User in Law Practice
Validated Reviewer
Review Source
content

"Moxie has its pros and cons"

What do you like best?

Customization of the frequently used sayings has been helpful in letting our reps be efficient.

What do you dislike?

It tends to crash a lot which requires a reset, resulting in business interruptions.

Recommendations to others considering the product:

Check the compatibility w/you current phone routing prior to partnering with Moxie.

What problems are you solving with the product? What benefits have you realized?

We are able to assist our customers via chat. Efficient partnering w/customers.

UB
User in Banking
Validated Reviewer
Review Source
content

"Good Chat Feature"

What do you like best?

Ease of use by end user and there is ability to have standard responses saved.

What do you dislike?

We are very new to using this software. Not sure at this time.

What problems are you solving with the product? What benefits have you realized?

Ability to respond to questions in a timely response and ensure that all inquires are answered (some get lost when we use email)

UR
User in Retail
Validated Reviewer
Review Source
content

"Makes emailing and chatting quick and easy"

What do you like best?

Moxie makes receiving and responding to emails quick and efficient.

What do you dislike?

Moxie's set up can be a little confusing, especially when you are first learning how to use.

What problems are you solving with the product? What benefits have you realized?

We solve customer service issues through email and chat.

UI
User in Insurance
Validated Reviewer
Review Source
content

"very helpful for quick communication"

What do you like best?

the interface is pretty straightforward for the most part

What do you dislike?

sometimes trying to navigate to person-specific info seems to freeze the application

Recommendations to others considering the product:

simple and easy to use app

What problems are you solving with the product? What benefits have you realized?

ease of communication between coworkers regardless of physical location

AF
Administrator in Financial Services
Validated Reviewer
Review Source
content

"Moxie for Customer Service Inquiries"

What do you like best?

The reporting is very easy to use and complete

What do you dislike?

At times its slow to connect at peak times of day

What problems are you solving with the product? What benefits have you realized?

Customer service inquires. Having all inquiries in a centralized area is more efficient.

CI
Consultant in Individual & Family Services
Validated Reviewer
Review Source
content

"Very user friendly. "

What do you like best?

The ability to send messages to coworkers

What do you dislike?

There is nothing I strongly dislike about moxie

What problems are you solving with the product? What benefits have you realized?

It allows realt time chat wothout having to go through the phone.

Kate from G2

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* We monitor all Moxie reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.