The Top 20 Live Chat Software

Check out this list of the top Live Chat Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

39%

Computer Software

26%

Financial Services

19%

Manufacturing

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.8

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.4

9.0

Ease of Setup

Average: 9.2

8.2

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 9.3

8.7

Qualified

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

61%

Information Technology and Services

27%

Computer & Network Security

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.2

9.2

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 9.3

9.2

Smartsupp

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

40%

Apparel & Fashion

22%

Consumer Goods

22%

Automotive

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 9.3

9.2

Fin by Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

26%

Financial Services

13%

Internet

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.4

9.0

Ease of Setup

Average: 9.2

8.6

Quality of Support

Average: 9.4

8.7

Ease of Admin

Average: 9.3

8.8

Zendesk for Customer Service

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

31%

Information Technology and Services

29%

Financial Services

20%

Retail

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.4

8.9

Ease of Setup

Average: 9.2

8.9

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 9.3

8.8

Podium

Overall Satisfaction Score

Top Industries of Reviewers:

Automotive

35%

Retail

30%

Consumer Services

19%

Construction

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 9.3

9.5

Birdeye

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

31%

Hospital & Health Care

24%

Medical Practice

23%

Real Estate

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.2

9.2

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 9.3

9.2

Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

47%

Computer Software

28%

Financial Services

13%

Retail

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.7

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.4

8.7

Ease of Setup

Average: 9.2

8.3

Quality of Support

Average: 9.4

8.6

Ease of Admin

Average: 9.3

8.6

Tidio

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

32%

Marketing and Advertising

28%

Information Technology and Services

20%

Computer Software

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.2

9.0

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 9.3

9.1

#10

Missive

Overall Satisfaction Score

Top Industries of Reviewers:

Leisure, Travel & Tourism

43%

Construction

28%

Marketing and Advertising

15%

Accounting

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.2

8.8

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 9.3

9.0

#11

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

45%

Consumer Services

22%

Furniture

19%

Apparel & Fashion

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.4

9.5

Ease of Setup

Average: 9.2

9.4

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 9.3

9.3

#12

Chatway Live Chat

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

33%

Leisure, Travel & Tourism

29%

Design

21%

Computer Software

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.2

9.8

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 9.3

9.6

#13

UJET

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

57%

Food & Beverages

15%

Outsourcing/Offshoring

14%

Telecommunications

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.2

9.8

Quality of Support

Average: 9.4

9.8

Ease of Admin

Average: 9.3

9.7

#14

Textline

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

31%

Hospital & Health Care

23%

Consumer Services

23%

Health, Wellness and Fitness

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.2

9.6

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 9.3

9.5

#15

Breakout

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

70%

Consumer Services

10%

Financial Services

10%

Computer & Network Security

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.2

10.0

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.3

10.0

#16

HubSpot Service Hub

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

51%

Information Technology and Services

28%

Marketing and Advertising

11%

Financial Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.8

Meets Requirements

Average: 9.4

8.8

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.2

8.7

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 9.3

8.9

#17

Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Computer Software

33%

Retail

14%

Financial Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.2

9.1

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 9.3

9.0

#18

Glassix

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

31%

Information Technology and Services

28%

Education Management

21%

Internet

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.2

9.8

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 9.3

10.0

#19

Desku.io

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

54%

Marketing and Advertising

23%

Consumer Services

15%

Consumer Goods

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.2

10.0

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.3

10.0

#20

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

30%

Information Technology and Services

30%

Hospital & Health Care

20%

Consumer Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.2

10.0

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.3

10.0