Overall Satisfaction Score
100
The Top 20 Live Chat Software
Check out this list of the top Live Chat Software products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
Filters
The next elements are filters and will change the displayed results once they are selected.
The Top 20 Live Chat Software
Top Industries of Reviewers:
Computer Software
31%
Information Technology and Services
29%
Retail
20%
Financial Services
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.8
Meets Requirements
Average: 9.4
9.1
Ease of Doing Business With
Average: 9.5
8.8
Ease of Setup
Average: 9.2
8.6
Quality of Support
Average: 9.4
8.6
Ease of Admin
Average: 9.3
8.7
Overall Satisfaction Score
99
Top Industries of Reviewers:
Computer Software
61%
Information Technology and Services
27%
Computer & Network Security
7%
Marketing and Advertising
5%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.2
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 9.5
9.8
Ease of Setup
Average: 9.2
9.1
Quality of Support
Average: 9.4
9.8
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
97
Top Industries of Reviewers:
Computer Software
51%
Information Technology and Services
26%
Financial Services
13%
Internet
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.9
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.5
8.9
Ease of Setup
Average: 9.2
8.5
Quality of Support
Average: 9.4
8.7
Ease of Admin
Average: 9.3
8.7
Overall Satisfaction Score
96
Top Industries of Reviewers:
Information Technology and Services
40%
Computer Software
25%
Financial Services
18%
Manufacturing
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.6
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 9.5
8.9
Ease of Setup
Average: 9.2
8.0
Quality of Support
Average: 9.4
8.9
Ease of Admin
Average: 9.3
8.6
Overall Satisfaction Score
96
Top Industries of Reviewers:
Retail
32%
Marketing and Advertising
27%
Computer Software
20%
Information Technology and Services
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.1
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.5
9.0
Ease of Setup
Average: 9.2
9.0
Quality of Support
Average: 9.4
8.9
Ease of Admin
Average: 9.3
9.0
Overall Satisfaction Score
95
Top Industries of Reviewers:
Retail
39%
Apparel & Fashion
21%
Consumer Goods
21%
Health, Wellness and Fitness
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 9.5
9.1
Ease of Setup
Average: 9.2
9.2
Quality of Support
Average: 9.4
9.1
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
93
Top Industries of Reviewers:
Information Technology and Services
48%
Computer Software
28%
Financial Services
13%
Retail
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.7
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.5
8.6
Ease of Setup
Average: 9.2
8.3
Quality of Support
Average: 9.4
8.5
Ease of Admin
Average: 9.3
8.5
Overall Satisfaction Score
91
Top Industries of Reviewers:
Construction
32%
Medical Practice
24%
Hospital & Health Care
23%
Real Estate
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 9.5
9.2
Ease of Setup
Average: 9.2
9.2
Quality of Support
Average: 9.4
9.3
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
86
Top Industries of Reviewers:
Automotive
35%
Retail
30%
Consumer Services
19%
Construction
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.2
9.2
Quality of Support
Average: 9.4
9.2
Ease of Admin
Average: 9.3
9.4
Overall Satisfaction Score
85
Top Industries of Reviewers:
Retail
32%
Leisure, Travel & Tourism
32%
Design
20%
Computer Software
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.9
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 9.5
9.7
Ease of Setup
Average: 9.2
9.8
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 9.3
9.7
Overall Satisfaction Score
82
Top Industries of Reviewers:
Computer Software
40%
Insurance
20%
Food & Beverages
20%
Retail
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
10.0
Meets Requirements
Average: 9.4
9.9
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.2
10.0
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 9.3
9.4
Overall Satisfaction Score
82
Top Industries of Reviewers:
Computer Software
70%
Consumer Services
10%
Design
10%
Computer & Network Security
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
10.0
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.2
10.0
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 9.3
10.0
Overall Satisfaction Score
82
Top Industries of Reviewers:
Retail
45%
Consumer Services
22%
Furniture
19%
Apparel & Fashion
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.6
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 9.5
9.4
Ease of Setup
Average: 9.2
9.4
Quality of Support
Average: 9.4
9.4
Ease of Admin
Average: 9.3
9.3
Overall Satisfaction Score
81
Top Industries of Reviewers:
Leisure, Travel & Tourism
38%
Construction
25%
Accounting
23%
Marketing and Advertising
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.1
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 9.5
9.7
Ease of Setup
Average: 9.2
9.0
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 9.3
8.9
Overall Satisfaction Score
80
Top Industries of Reviewers:
Insurance
28%
Hospital & Health Care
24%
Consumer Services
24%
Transportation/Trucking/Railroad
24%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.6
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 9.5
9.8
Ease of Setup
Average: 9.2
9.6
Quality of Support
Average: 9.4
9.4
Ease of Admin
Average: 9.3
9.6
Overall Satisfaction Score
79
Top Industries of Reviewers:
Computer Software
54%
Marketing and Advertising
23%
Consumer Services
15%
Consumer Goods
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
10.0
Meets Requirements
Average: 9.4
9.9
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.2
10.0
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 9.3
10.0
Overall Satisfaction Score
78
Top Industries of Reviewers:
Higher Education
67%
Education Management
27%
Accounting
3%
Financial Services
3%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
10.0
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.2
9.6
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 9.3
10.0
Overall Satisfaction Score
78
Top Industries of Reviewers:
Retail
38%
Computer Software
25%
E-Learning
25%
Construction
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
10.0
Meets Requirements
Average: 9.4
9.9
Ease of Doing Business With
Average: 9.5
9.9
Ease of Setup
Average: 9.2
9.9
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 9.3
10.0
Overall Satisfaction Score
76
Top Industries of Reviewers:
Internet
33%
Health, Wellness and Fitness
22%
Online Media
22%
Automotive
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.9
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.2
10.0
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 9.3
10.0
Overall Satisfaction Score
75
Top Industries of Reviewers:
Computer Software
51%
Information Technology and Services
28%
Marketing and Advertising
11%
Financial Services
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.8
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.5
9.2
Ease of Setup
Average: 9.2
8.8
Quality of Support
Average: 9.4
8.9
Ease of Admin
Average: 9.3
9.0