# The Top 20 Live Chat Software Check out this list of the top Live Chat Software products based on user satisfaction. A product's satisfaction score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Live+Chat+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Live+Chat+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Live+Chat+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Live+Chat+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") Filters The next elements are filters and will change the displayed results once they are selected. All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ The Top 20 Live Chat Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Live+Chat+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Live+Chat+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Live+Chat+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Live+Chat+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ [Collapse AllExpand All](#) G2 Satisfaction Score Information Compare [Expand/Collapse Zendesk for Customer Service](#) #1 [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg)](/products/zendesk-for-customer-service/reviews) [Zendesk for Customer Service](/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service") 99 [Expand/Collapse Zendesk for Customer Service](#) Overall Satisfaction Score 99 Top Industries of Reviewers: Computer Software 31% Information Technology and Services 28% Retail 20% Financial Services 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.9 Meets Requirements Average: 9.4 9.1 Ease of Doing Business With Average: 9.4 8.8 Ease of Setup Average: 9.2 8.6 Quality of Support Average: 9.3 8.7 Ease of Admin Average: 9.2 8.7 [Expand/Collapse Qualified](#) #2 [![Qualified](https://images.g2crowd.com/uploads/product/hd_favicon/1552675057/qualified.svg)](/products/qualified/reviews) [Qualified](/products/qualified/reviews "Qualified") 99 [Expand/Collapse Qualified](#) Overall Satisfaction Score 99 Top Industries of Reviewers: Computer Software 62% Information Technology and Services 27% Computer & Network Security 7% Marketing and Advertising 5% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.2 Meets Requirements Average: 9.4 9.6 Ease of Doing Business With Average: 9.4 9.9 Ease of Setup Average: 9.2 9.2 Quality of Support Average: 9.3 9.9 Ease of Admin Average: 9.2 9.2 [Expand/Collapse Fin](#) #3 [![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/df38f4e5568236bd9d4fb58e523fd491/fin.svg)](/products/fin/reviews) [Fin](/products/fin/reviews "Fin") 98 [Expand/Collapse Fin](#) Overall Satisfaction Score 98 Top Industries of Reviewers: Computer Software 51% Information Technology and Services 26% Financial Services 13% Internet 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.9 Meets Requirements Average: 9.4 8.9 Ease of Doing Business With Average: 9.4 9.0 Ease of Setup Average: 9.2 8.5 Quality of Support Average: 9.3 8.7 Ease of Admin Average: 9.2 8.7 [Expand/Collapse Smartsupp](#) #4 [![Smartsupp](https://images.g2crowd.com/uploads/product/hd_favicon/bda35bab637cbc4068d25b04262606f9/smartsupp.svg)](/products/smartsupp/reviews) [Smartsupp](/products/smartsupp/reviews "Smartsupp") 98 [Expand/Collapse Smartsupp](#) Overall Satisfaction Score 98 Top Industries of Reviewers: Retail 39% Consumer Goods 22% Apparel & Fashion 21% Health, Wellness and Fitness 18% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.3 Meets Requirements Average: 9.4 9.1 Ease of Doing Business With Average: 9.4 9.0 Ease of Setup Average: 9.2 9.3 Quality of Support Average: 9.3 9.0 Ease of Admin Average: 9.2 9.1 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #5 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)") 96 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Satisfaction Score 96 Top Industries of Reviewers: Information Technology and Services 41% Computer Software 26% Financial Services 18% Manufacturing 16% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.7 Meets Requirements Average: 9.4 9.0 Ease of Doing Business With Average: 9.4 9.0 Ease of Setup Average: 9.2 8.1 Quality of Support Average: 9.3 8.9 Ease of Admin Average: 9.2 8.6 [Expand/Collapse Tidio](#) #6 [![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg)](/products/tidio/reviews) [Tidio](/products/tidio/reviews "Tidio") 93 [Expand/Collapse Tidio](#) Overall Satisfaction Score 93 Top Industries of Reviewers: Retail 32% Marketing and Advertising 28% Computer Software 20% Information Technology and Services 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.1 Meets Requirements Average: 9.4 8.8 Ease of Doing Business With Average: 9.4 9.0 Ease of Setup Average: 9.2 9.0 Quality of Support Average: 9.3 9.0 Ease of Admin Average: 9.2 9.0 [Expand/Collapse Podium](#) #7 [![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg)](/products/podium/reviews) [Podium](/products/podium/reviews "Podium") 92 [Expand/Collapse Podium](#) Overall Satisfaction Score 92 Top Industries of Reviewers: Automotive 35% Retail 30% Consumer Services 19% Construction 16% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.4 Meets Requirements Average: 9.4 9.3 Ease of Doing Business With Average: 9.4 9.3 Ease of Setup Average: 9.2 9.3 Quality of Support Average: 9.3 9.2 Ease of Admin Average: 9.2 9.4 [Expand/Collapse Zoho Desk](#) #8 [![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg)](/products/zoho-desk/reviews) [Zoho Desk](/products/zoho-desk/reviews "Zoho Desk") 92 [Expand/Collapse Zoho Desk](#) Overall Satisfaction Score 92 Top Industries of Reviewers: Information Technology and Services 48% Computer Software 28% Financial Services 13% Retail 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.7 Meets Requirements Average: 9.4 8.9 Ease of Doing Business With Average: 9.4 8.6 Ease of Setup Average: 9.2 8.2 Quality of Support Average: 9.3 8.4 Ease of Admin Average: 9.2 8.4 [Expand/Collapse Birdeye](#) #9 [![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg)](/products/birdeye/reviews) [Birdeye](/products/birdeye/reviews "Birdeye") 92 [Expand/Collapse Birdeye](#) Overall Satisfaction Score 92 Top Industries of Reviewers: Construction 31% Medical Practice 24% Hospital & Health Care 23% Real Estate 22% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.3 Meets Requirements Average: 9.4 9.4 Ease of Doing Business With Average: 9.4 9.3 Ease of Setup Average: 9.2 9.2 Quality of Support Average: 9.3 9.3 Ease of Admin Average: 9.2 9.2 [Expand/Collapse Missive](#) #10 [![Missive](https://images.g2crowd.com/uploads/product/hd_favicon/7a4f901d50e8d0824a8699df35276baa/missive.svg)](/products/missive/reviews) [Missive](/products/missive/reviews "Missive") 85 [Expand/Collapse Missive](#) Overall Satisfaction Score 85 Top Industries of Reviewers: Leisure, Travel & Tourism 38% Construction 25% Accounting 23% Marketing and Advertising 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.1 Meets Requirements Average: 9.4 9.2 Ease of Doing Business With Average: 9.4 9.7 Ease of Setup Average: 9.2 9.0 Quality of Support Average: 9.3 9.6 Ease of Admin Average: 9.2 9.0 [Expand/Collapse Chatway Live Chat](#) #11 [![Chatway Live Chat](https://images.g2crowd.com/uploads/product/hd_favicon/808aae86fb12c8f3b2f6e677d7f08dc9/chatway-chatway-live-chat.svg)](/products/chatway-chatway-live-chat/reviews) [Chatway Live Chat](/products/chatway-chatway-live-chat/reviews "Chatway Live Chat") 85 [Expand/Collapse Chatway Live Chat](#) Overall Satisfaction Score 85 Top Industries of Reviewers: Retail 32% Leisure, Travel & Tourism 32% Design 20% Computer Software 16% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.9 Meets Requirements Average: 9.4 9.8 Ease of Doing Business With Average: 9.4 9.7 Ease of Setup Average: 9.2 9.8 Quality of Support Average: 9.3 9.9 Ease of Admin Average: 9.2 9.7 [Expand/Collapse Gladly](#) #12 [![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg)](/products/gladly/reviews) [Gladly](/products/gladly/reviews "Gladly") 85 [Expand/Collapse Gladly](#) Overall Satisfaction Score 85 Top Industries of Reviewers: Retail 45% Consumer Services 22% Furniture 19% Apparel & Fashion 15% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.6 Meets Requirements Average: 9.4 9.4 Ease of Doing Business With Average: 9.4 9.4 Ease of Setup Average: 9.2 9.4 Quality of Support Average: 9.3 9.4 Ease of Admin Average: 9.2 9.3 [Expand/Collapse Breakout](#) #13 [![Breakout](https://images.g2crowd.com/uploads/product/hd_favicon/4d246d8f4aa3d97006d6c74a46f47463/breakout-2025-03-16.svg)](/products/breakout-2025-03-16/reviews) [Breakout](/products/breakout-2025-03-16/reviews "Breakout") 81 [Expand/Collapse Breakout](#) Overall Satisfaction Score 81 Top Industries of Reviewers: Computer Software 70% Consumer Services 10% Financial Services 10% Computer & Network Security 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 10.0 Meets Requirements Average: 9.4 10.0 Ease of Doing Business With Average: 9.4 10.0 Ease of Setup Average: 9.2 10.0 Quality of Support Average: 9.3 10.0 Ease of Admin Average: 9.2 10.0 [Expand/Collapse Textline](#) #14 [![Textline](https://images.g2crowd.com/uploads/product/hd_favicon/1861992ed92ee2c6ea680c7de690063e/textline.svg)](/products/textline/reviews) [Textline](/products/textline/reviews "Textline") 81 [Expand/Collapse Textline](#) Overall Satisfaction Score 81 Top Industries of Reviewers: Insurance 30% Hospital & Health Care 26% Health, Wellness and Fitness 22% Consumer Services 22% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.6 Meets Requirements Average: 9.4 9.6 Ease of Doing Business With Average: 9.4 9.8 Ease of Setup Average: 9.2 9.5 Quality of Support Average: 9.3 9.4 Ease of Admin Average: 9.2 9.6 [Expand/Collapse HubSpot Service Hub](#) #15 [![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg)](/products/hubspot-service-hub/reviews) [HubSpot Service Hub](/products/hubspot-service-hub/reviews "HubSpot Service Hub") 79 [Expand/Collapse HubSpot Service Hub](#) Overall Satisfaction Score 79 Top Industries of Reviewers: Computer Software 51% Information Technology and Services 28% Marketing and Advertising 11% Financial Services 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.8 Meets Requirements Average: 9.4 8.9 Ease of Doing Business With Average: 9.4 9.2 Ease of Setup Average: 9.2 8.7 Quality of Support Average: 9.3 8.9 Ease of Admin Average: 9.2 9.0 [Expand/Collapse Sobot Omnichannel Suite](#) #16 [![Sobot Omnichannel Suite](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_95f212905cfe2d1eea63c56227a89024/sobot-omnichannel-suite.png)](/products/sobot-omnichannel-suite/reviews) [Sobot Omnichannel Suite](/products/sobot-omnichannel-suite/reviews "Sobot Omnichannel Suite") 78 [Expand/Collapse Sobot Omnichannel Suite](#) Overall Satisfaction Score 78 Top Industries of Reviewers: Retail 33% Computer Software 33% Consumer Goods 17% Financial Services 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 10.0 Meets Requirements Average: 9.4 10.0 Ease of Doing Business With Average: 9.4 10.0 Ease of Setup Average: 9.2 10.0 Quality of Support Average: 9.3 9.9 Ease of Admin Average: 9.2 9.3 [Expand/Collapse Desku.io](#) #17 [![Desku.io](https://images.g2crowd.com/uploads/product/hd_favicon/39020a29729f2670a19837c76ecde9e8/desku-io.svg)](/products/desku-io/reviews) [Desku.io](/products/desku-io/reviews "Desku.io") 78 [Expand/Collapse Desku.io](#) Overall Satisfaction Score 78 Top Industries of Reviewers: Computer Software 54% Marketing and Advertising 23% Consumer Services 15% Consumer Goods 8% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 10.0 Meets Requirements Average: 9.4 10.0 Ease of Doing Business With Average: 9.4 10.0 Ease of Setup Average: 9.2 10.0 Quality of Support Average: 9.3 10.0 Ease of Admin Average: 9.2 10.0 [Expand/Collapse Chaport](#) #18 [![Chaport](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7e4c92e54435925e3a1e9f15f883228e/chaport.png)](/products/chaport/reviews) [Chaport](/products/chaport/reviews "Chaport") 75 [Expand/Collapse Chaport](#) Overall Satisfaction Score 75 Top Industries of Reviewers: Retail 38% Computer Software 25% E-Learning 25% Construction 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.9 Meets Requirements Average: 9.4 9.9 Ease of Doing Business With Average: 9.4 9.9 Ease of Setup Average: 9.2 9.9 Quality of Support Average: 9.3 9.8 Ease of Admin Average: 9.2 9.9 [Expand/Collapse Freshdesk](#) #19 [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg)](/products/freshdesk/reviews) [Freshdesk](/products/freshdesk/reviews "Freshdesk") 74 [Expand/Collapse Freshdesk](#) Overall Satisfaction Score 74 Top Industries of Reviewers: Information Technology and Services 41% Computer Software 33% Retail 14% Financial Services 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.0 Meets Requirements Average: 9.4 8.8 Ease of Doing Business With Average: 9.4 8.8 Ease of Setup Average: 9.2 9.0 Quality of Support Average: 9.3 8.8 Ease of Admin Average: 9.2 8.7 [Expand/Collapse UJET](#) #20 [![UJET](https://images.g2crowd.com/uploads/product/hd_favicon/cf86b2228585a78f2178fa888f56ef6f/ujet.svg)](/products/ujet/reviews) [UJET](/products/ujet/reviews "UJET") 74 [Expand/Collapse UJET](#) Overall Satisfaction Score 74 Top Industries of Reviewers: Consumer Services 57% Food & Beverages 15% Outsourcing/Offshoring 14% Telecommunications 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.5 Meets Requirements Average: 9.4 9.7 Ease of Doing Business With Average: 9.4 9.5 Ease of Setup Average: 9.2 9.5 Quality of Support Average: 9.3 9.5 Ease of Admin Average: 9.2 9.6