Missive Reviews & Product Details

Missive is a lot better than other mails like the normal ones like Outlook. We also tried Spark mail, but Missive collaboration feature, it's really one of the best out there. So what we really like about it is that you can collaborate by using a ton of features and shortcuts so that it makes the day a lot more productive. Customer support is really top, they take their time to explain you how it works and show you, and they also reply to mails very quickly, so they are great. Review collected by and hosted on G2.com.

The pricing is a little bit high for Missif but that's because I'm based in Italy and of course it's a little bit expensive. But other than that I don't have any complaints. Review collected by and hosted on G2.com.

Coming from the Microsoft/Outlook world, Missive feels much more collaborative, especially for shared inbox environments. It makes it easy to organize and distribute emails without constantly forwarding messages or creating multiple copies across different mailboxes.

The ability to assign emails, link related conversations together, and move seamlessly between threads has been extremely helpful. If one conversation is relevant to another, we can easily connect them and follow the full trail without losing context. The SLA functionality is another strong feature, helping ensure critical mailboxes are handled within the expected timeframes.

The rules and automation features are also very powerful and have allowed us to rethink how we process emails, saving time and improving consistency. Review collected by and hosted on G2.com.

In the past, the search function wasn’t as strong as we would have liked, especially when trying to locate older or very specific messages. However, this is an area they’ve been actively improving, and we’ve seen noticeable progress over time. Review collected by and hosted on G2.com.

Missive helps our office to communicate as a team. The chat is amazing! That is my favourite bit. We can put notes on emails and use like a mini CRM. Review collected by and hosted on G2.com.

My only negative is that we cannot access other people's inboxes without having them as part of our own. We do not need access day to day, so we have a rule that tags another person in an email when the out of office is set. It is not ideal, but it works just fine for now. It would be great to somehow allow this. Review collected by and hosted on G2.com.

I like the team inboxes and comments embedded with messages. Review collected by and hosted on G2.com.

Some of the backend admin setup is more challenging than it needs to be.

Comment filtering and options are not as robust as they could be. Most relevant example is that comments to a team (rather than an individual) go to ALL team members’ inboxes like a broadcast. Admins should have the option to choose how this functions and decide whether the comments go to the Team Inbox instead of All Team Members’ inboxes. This follows the philosophy of Team Inboxes helping to centralize work by allowing comments to be centralized as well. We’ve worked around it with a creative label/archiving rule, but it’s not ideal. Review collected by and hosted on G2.com.

I absolutely love Missive. I have been using it quite some time now, since they were just in the start-up phase. For private mail accounts it provides all tools you need (for free, mostly). Lots of functionality and lots of integrations: from Todoist (or similar) to openAI or API access.

Also an absolute must for teams: affordable plans for a very broad package of team functionality: delegating conversations, tagging each other, discussing conversations, managed signatures, managed responses (templates), and shared inboxes. Review collected by and hosted on G2.com.

So far there is not much I do not like about Missive. I think it is a responsive web-app across the different platforms (instead of a dedicated app), but that's something you barely notice while using it. It makes the experience solid, stable, and uniform across all platforms. Review collected by and hosted on G2.com.

Missive has become an essential tool for how our team manages communication. We depend greatly on shared inboxes, and Missive streamlines collaboration while maintaining both context and consistency. Features like internal comments, shared visibility, and clear ownership help ensure that everyone stays informed about the status of any conversation at all times.

From the client’s point of view, the process is straightforward and professional. Clients only need to remember one or two email addresses, while our team can handle messages together behind the scenes. This reduces friction for clients and allows us to maintain a unified, consistent voice, no matter who is replying. Review collected by and hosted on G2.com.

For quite some time, we found search to be a real challenge. Locating older conversations or particular messages was not as straightforward as we would have preferred, especially given the large volume of emails we handle. However, search functionality has definitely improved over time, and it is now far more user-friendly than it used to be. Review collected by and hosted on G2.com.

Having email and team chat in the same place saves me time compared to constantly switching between tools. I mostly use it on desktop, but the mobile app also works well for quick checks when I’m away. Internal comments are especially useful for adding context or handing things off to teammates without cluttering up the main email thread. Review collected by and hosted on G2.com.

Initial setup can take a bit of time, especially if you want your rules and notifications dialed in properly from the start. Until everyone has adjusted their settings, the notifications can also feel overwhelming and a little noisy.

In my experience, it’s worth keeping the number of features, ease of integration, and overall ease of use in mind when writing your review, since those areas can influence how smooth the setup feels and how manageable notifications are day to day. Review collected by and hosted on G2.com.

I like Missive's visual layout - I think it's very clear and appealing. One of the features I’ve found most useful is the task function - being able to assign tasks and be assigned tasks has made a big difference to how I manage my workload. This is a great improvement compared to the previous email software I used, and it has integrated seamlessly into my everyday work.

The recent addition of the Sent view has also been really helpful in keeping my own emails separate and easy to track, though I think there’s still room for improvement with that function. Review collected by and hosted on G2.com.

Lately, the Sent feature has not been functioning as expected and no longer separates my personal sent messages from All Sent, which can be quite confusing. Review collected by and hosted on G2.com.

Missive is incredibly intuitive and easy to set up. We were fully productive within a very short time. The interface is clean and well-designed, making it easy for the whole team to collaborate efficiently. Support is fast and helpful, and new useful features are released regularly. Review collected by and hosted on G2.com.

There is very little to complain about. Some advanced features take a bit of time to fully explore, but this is more about the richness of the tool than a real downside. Review collected by and hosted on G2.com.

I really value the email assignment system during busy periods like quarterly closes - our

controller can distribute workload evenly and track who's handling which vendor inquiry. The

snooze feature is brilliant for following up on outstanding invoices or payments - I can set

reminders for exactly when I need to chase something without cluttering my inbox. Review collected by and hosted on G2.com.

I wish there were better automation for recurring tasks, like monthly statement requests or

quarterly tax document collection. The tagging system works but could be more

sophisticated for categorizing by GL account codes or expense categories that accountants

actually use. Review collected by and hosted on G2.com.