Missive Reviews & Product Details

Coming from the Microsoft/Outlook world, Missive feels much more collaborative, especially for shared inbox environments. It makes it easy to organize and distribute emails without constantly forwarding messages or creating multiple copies across different mailboxes.

The ability to assign emails, link related conversations together, and move seamlessly between threads has been extremely helpful. If one conversation is relevant to another, we can easily connect them and follow the full trail without losing context. The SLA functionality is another strong feature, helping ensure critical mailboxes are handled within the expected timeframes.

The rules and automation features are also very powerful and have allowed us to rethink how we process emails, saving time and improving consistency. Review collected by and hosted on G2.com.

In the past, the search function wasn’t as strong as we would have liked, especially when trying to locate older or very specific messages. However, this is an area they’ve been actively improving, and we’ve seen noticeable progress over time. Review collected by and hosted on G2.com.

Missive helps our office to communicate as a team. The chat is amazing! That is my favourite bit. We can put notes on emails and use like a mini CRM. Review collected by and hosted on G2.com.

My only negative is that we cannot access other people's inboxes without having them as part of our own. We do not need access day to day, so we have a rule that tags another person in an email when the out of office is set. It is not ideal, but it works just fine for now. It would be great to somehow allow this. Review collected by and hosted on G2.com.

I absolutely love Missive. I have been using it quite some time now, since they were just in the start-up phase. For private mail accounts it provides all tools you need (for free, mostly). Lots of functionality and lots of integrations: from Todoist (or similar) to openAI or API access.

Also an absolute must for teams: affordable plans for a very broad package of team functionality: delegating conversations, tagging each other, discussing conversations, managed signatures, managed responses (templates), and shared inboxes. Review collected by and hosted on G2.com.

So far there is not much I do not like about Missive. I think it is a responsive web-app across the different platforms (instead of a dedicated app), but that's something you barely notice while using it. It makes the experience solid, stable, and uniform across all platforms. Review collected by and hosted on G2.com.

Missive has become an essential tool for how our team manages communication. We depend greatly on shared inboxes, and Missive streamlines collaboration while maintaining both context and consistency. Features like internal comments, shared visibility, and clear ownership help ensure that everyone stays informed about the status of any conversation at all times.

From the client’s point of view, the process is straightforward and professional. Clients only need to remember one or two email addresses, while our team can handle messages together behind the scenes. This reduces friction for clients and allows us to maintain a unified, consistent voice, no matter who is replying. Review collected by and hosted on G2.com.

For quite some time, we found search to be a real challenge. Locating older conversations or particular messages was not as straightforward as we would have preferred, especially given the large volume of emails we handle. However, search functionality has definitely improved over time, and it is now far more user-friendly than it used to be. Review collected by and hosted on G2.com.

I like Missive's visual layout - I think it's very clear and appealing. One of the features I’ve found most useful is the task function - being able to assign tasks and be assigned tasks has made a big difference to how I manage my workload. This is a great improvement compared to the previous email software I used, and it has integrated seamlessly into my everyday work.

The recent addition of the Sent view has also been really helpful in keeping my own emails separate and easy to track, though I think there’s still room for improvement with that function. Review collected by and hosted on G2.com.

Lately, the Sent feature has not been functioning as expected and no longer separates my personal sent messages from All Sent, which can be quite confusing. Review collected by and hosted on G2.com.

Missive is incredibly intuitive and easy to set up. We were fully productive within a very short time. The interface is clean and well-designed, making it easy for the whole team to collaborate efficiently. Support is fast and helpful, and new useful features are released regularly. Review collected by and hosted on G2.com.

There is very little to complain about. Some advanced features take a bit of time to fully explore, but this is more about the richness of the tool than a real downside. Review collected by and hosted on G2.com.

I really value the email assignment system during busy periods like quarterly closes - our

controller can distribute workload evenly and track who's handling which vendor inquiry. The

snooze feature is brilliant for following up on outstanding invoices or payments - I can set

reminders for exactly when I need to chase something without cluttering my inbox. Review collected by and hosted on G2.com.

I wish there were better automation for recurring tasks, like monthly statement requests or

quarterly tax document collection. The tagging system works but could be more

sophisticated for categorizing by GL account codes or expense categories that accountants

actually use. Review collected by and hosted on G2.com.

What I appreciate the most is how easy it was for the whole team to adopt, we’re faster, more consistent, and more aligned in how we communicate with clients. Review collected by and hosted on G2.com.

Missive doesn’t yet support email sequences, which would be a game-changer for account management and sourcing. It’s the one feature keeping me from fully replacing our CRM. Hopefully it’s on the roadmap! Review collected by and hosted on G2.com.

I like using Missive because it helps our team keep all our emails in one shared inbox. Everyone can see messages, assign a colleague to take care of an email, and reply from a single email address, which makes work faster. They usually update the system from time to time with new features to make it better. Their support team is great at clarifying questions/inquiries and providing tailor fit answers. Our transition from Gmail to Missive was easy even for those that are not super tech-savvy people. Review collected by and hosted on G2.com.

I still have a few email feature related questions that aren't there yet but are possible with CRMs and a few limitations with integrations through Zapier without using webhooks. Review collected by and hosted on G2.com.

Overall, Missive has improved visibility, collaboration, and response time across our email workflows. It is a reliable system for teams that want more control and clarity in managing communication. Review collected by and hosted on G2.com.

It would be helpful if tasks could include a scheduled appointment time, with the option to either trigger a pop up reminder or automatically return to the inbox at the set time. This would make follow ups more flexible and easier to manage without relying on external calendar tools or snoozing the email as well. Review collected by and hosted on G2.com.