Missive Reviews & Product Details

I absolutely love Missive. I have been using it quite some time now, since they were just in the start-up phase. For private mail accounts it provides all tools you need (for free, mostly). Lots of functionality and lots of integrations: from Todoist (or similar) to openAI or API access.

Also an absolute must for teams: affordable plans for a very broad package of team functionality: delegating conversations, tagging each other, discussing conversations, managed signatures, managed responses (templates), and shared inboxes. Review collected by and hosted on G2.com.

So far there is not much I do not like about Missive. I think it is a responsive web-app across the different platforms (instead of a dedicated app), but that's something you barely notice while using it. It makes the experience solid, stable, and uniform across all platforms. Review collected by and hosted on G2.com.

Missive has become an essential tool for how our team manages communication. We depend greatly on shared inboxes, and Missive streamlines collaboration while maintaining both context and consistency. Features like internal comments, shared visibility, and clear ownership help ensure that everyone stays informed about the status of any conversation at all times.

From the client’s point of view, the process is straightforward and professional. Clients only need to remember one or two email addresses, while our team can handle messages together behind the scenes. This reduces friction for clients and allows us to maintain a unified, consistent voice, no matter who is replying. Review collected by and hosted on G2.com.

For quite some time, we found search to be a real challenge. Locating older conversations or particular messages was not as straightforward as we would have preferred, especially given the large volume of emails we handle. However, search functionality has definitely improved over time, and it is now far more user-friendly than it used to be. Review collected by and hosted on G2.com.

I like Missive's visual layout - I think it's very clear and appealing. One of the features I’ve found most useful is the task function - being able to assign tasks and be assigned tasks has made a big difference to how I manage my workload. This is a great improvement compared to the previous email software I used, and it has integrated seamlessly into my everyday work.

The recent addition of the Sent view has also been really helpful in keeping my own emails separate and easy to track, though I think there’s still room for improvement with that function. Review collected by and hosted on G2.com.

Lately, the Sent feature has not been functioning as expected and no longer separates my personal sent messages from All Sent, which can be quite confusing. Review collected by and hosted on G2.com.

What I appreciate the most is how easy it was for the whole team to adopt, we’re faster, more consistent, and more aligned in how we communicate with clients. Review collected by and hosted on G2.com.

Missive doesn’t yet support email sequences, which would be a game-changer for account management and sourcing. It’s the one feature keeping me from fully replacing our CRM. Hopefully it’s on the roadmap! Review collected by and hosted on G2.com.

I like using Missive because it helps our team keep all our emails in one shared inbox. Everyone can see messages, assign a colleague to take care of an email, and reply from a single email address, which makes work faster. They usually update the system from time to time with new features to make it better. Their support team is great at clarifying questions/inquiries and providing tailor fit answers. Our transition from Gmail to Missive was easy even for those that are not super tech-savvy people. Review collected by and hosted on G2.com.

I still have a few email feature related questions that aren't there yet but are possible with CRMs and a few limitations with integrations through Zapier without using webhooks. Review collected by and hosted on G2.com.

I've been thrilled with Missive, since I started using it for my small business a few months ago. I was nervous that it would be too difficult and complicated but the opposite is true. It's extremely intuitive and easy to figure out.

Missive has all the functionality I need to bring an assistant on board. One of my favorite features is how I can save template responses and quickly pull them into an email with a hashtag and the title. It saves me so much time. I also use something they call Labels, which are like folders and very useful for keeping my inbox tidy.

Plus, the customer support is fantastic, which is incredibly reassuring. Review collected by and hosted on G2.com.

I haven't found much yet that isn't helpful. I came across a small bug recently where emails were coming into my inbox in duplicate but the customer support team fixed that very quickly. Review collected by and hosted on G2.com.

Honestly, Missive is just really practical. Our team was a mess before, and now it's not.

The main thing is that our shared inboxes (support@, info@, etc.) aren't confusing anymore. Before, we'd all be in there, and we had no idea who was replying to what.

Now, it's simple:

Chat in the email: If I'm not sure about a reply, I just @ my boss in a chat panel on the side of the email. We figure it out, and I send the reply. No forwards, no separate Slack messages. It’s all just attached to the one conversation.

Assigning tasks is obvious: A new email comes in. My boss assigns it to me. It's mine. Everyone else on the team can see it's mine, so they don't touch it. It’s impossible to have two people reply to the same customer.

It cleans up my day: I use "snooze" all the time. If I can't deal with something until tomorrow, I hit snooze, and it just comes back tomorrow. My inbox stays clean, and I don't forget. I also use their templates for common questions, which saves me a ton of time.

That's basically it. It just took our messy, shared email problems and made them simple. It works. Review collected by and hosted on G2.com.

But the search... it's a nightmare.

Seriously, trying to find a specific past email is awful. If you don't know the exact subject line or person, good luck. It's clunky, slow, and I often just give up and go find the email in my old Gmail account, which completely defeats the purpose.

So, for managing what's happening right now, it's great. For finding anything that happened more than a week ago? It's genuinely terrible. We just live with it because the day-to-day collaboration is so much better. Review collected by and hosted on G2.com.

What I like best about Missive is how it brings structure and logic to what would otherwise be chaos. It’s not just an inbox; it’s an operational layer that connects communication, automation, and collaboration in one clean interface.

As a social media agency managing dozens of brand accounts, we use Missive as the backbone of our entire DM and comment management system. It integrates seamlessly with Make.com and allows us to automate classification, reply generation, FAQ extraction, influencer vetting, and even spam filtering, all while keeping the human touch intact.

The shared inbox setup, message assignment, and internal comments make teamwork feel natural and transparent. It’s one of the few tools that scales with complexity instead of breaking under it. Review collected by and hosted on G2.com.

Missive has an incredibly strong foundation, it’s stable, intuitive, and powerful enough to handle complex team communication. The only thing I’d love to see evolve is its own AI capabilities.

Right now, we build most of our automation and AI layers externally through Make.com, which works great, but it would be amazing if Missive had more native AI tools for message classification, auto-replies, or workflow suggestions directly inside the platform.

The structure is already there, if Missive expanded its AI side, it could easily become the ultimate communication hub for agencies like ours. Review collected by and hosted on G2.com.

I like the ability to communicate with my team on a thread and keep it together so all the information is right there to refer back to. Review collected by and hosted on G2.com.

The only thing I can think of is that you can't move a conversation only thread to a label/folder. Other than that, I have not dislikes about Missive. Review collected by and hosted on G2.com.

The fact that I can tag people into the conversation is the best feature for me. I also like to have separated things that are more general and others that are assigned just to me. I also enjoy the Task feature, so I can remember to do something by a certain due date. Review collected by and hosted on G2.com.

It's not as easy to find threads of conversation as in Gmail, for example. Sometimes I have to cross Missive with Gmail to go exactly to that email that is older. I also get confused when there's (1) new notification and it takes me some time to find where this is (for example, "hidden" in the Rooms section or in other sections that I don't use often). Review collected by and hosted on G2.com.