Tekmetric Reviews & Product Details

The system is very easy to use. I love how detailed it is and how much information it can gather. Customer Support is really great, and I truly enjoy working with their team. I also love that I can go to the chat to get answers, and the responses are always very timely. They are working daily to add more options, and I find myself loving this software more and more each day. Review collected by and hosted on G2.com.

The part I like least is the accounting-side reporting, but I can work around it. It shows who went into the RO# and when, but it doesn’t always show what they did. Overall, the accounting side could use an update. That said, I believe they’re currently working on solving some of these issues. Review collected by and hosted on G2.com.

I really like Tekmetic’s usability. Out of all the auto shop software I use, this one has the most user-friendly features and the best tracking data for metrics. The integration is also very high-end and works amazingly well. The ai integration to fox text is very helpful. They also listen to the community to add features that are requested giving great user support with issues that come up. Review collected by and hosted on G2.com.

There isn’t much to dislike overall; my only real complaint is that I’d like the ability to customize the settings in more depth. Review collected by and hosted on G2.com.

Everything is in one place. I haven’t had any issues with the software; it’s very easy to use and makes creating work orders straightforward. It integrates with everything we need and feels tailored to businesses. It’s not cloud-based, so performance is quick, and we can use it anywhere. Pricing is okay—like anything else, everything comes at a price. They stayed involved and made sure the onboarding was completed and satisfactory, and whenever I had a problem, they were there to help very quickly. With the new phones and AI intelligence, it’s also making things a lot easier for us to use. Review collected by and hosted on G2.com.

Honestly, I still haven’t found anything that feels like a downside to this software. Review collected by and hosted on G2.com.

I really like being able to easily provide pictures and videos of faults to our clients. the fact that I can grab my phone and have evidence of a failure in out customers hands in minutes really helps to maintain a good trust and rapport with clients, especially those that are weary of mechinaic to begin with. Review collected by and hosted on G2.com.

My biggest frustrations with tekmetric are that the labor times occasionally differ significantly from any of our other labor guides, so we do find ourselves double checking them to prevent shorting out technicians time. Review collected by and hosted on G2.com.

As an automotive shop owner ,I have tried several different shop management software options. Tek Metric offers a cleans easy to navigate interface. This particular aspect has made it easy for my technicians to switch over with only a small amount of training needed to get them up and running efficiently.

Tek Metric integrates seamlessly with many of the other products that our shop uses.

Tek Metric payments has been incredible and I have no regrets switching from my previous payment processor. The previous vendor I was calling almost every month with various issues. I have not once had to call Tek Metric regarding issues with payment processing.

The reports section of Tek Metric is a must have for any shop owner or manager. It allows me to break down the numbers and see where we need to improve and where we are excelling. Our shop also recently started using Tek Metric Marketing which allows us to send out text and email campaigns as well as followup with customers for reviews, to name a few. This has been a game changer.

One thing that I particularly appreciate, is Tek Metric's commitment to always improving their product. They take your suggestions seriously. Review collected by and hosted on G2.com.

In the two years that our shop has been using Tekmetric I have had no complaints. Any issue that we have come across has generally been lack of knowledge on our part and Tekmetric has been quick to respond with tutorials or one on one training. Review collected by and hosted on G2.com.

Tekmetric has been a total game-changer for managing our shop workflow. Its intuitive, modern interface makes it easy to write up estimates, create detailed job templates, and build inspection reports without a lot of extra steps.

A few standout features make a massive difference in our day-to-day operations. Job and estimate creation is especially streamlined: the layout is clean and fast, and writing jobs, searching parts, and organizing labor times takes a fraction of the time compared to legacy management systems. The digital vehicle inspections (DVIs) are also seamless. Being able to send clear inspections directly to customers via text or email, complete with photos and notes, builds trust quickly and has noticeably improved sales approvals.

Workflow management is another strong point. Moving repair orders through the shop pipeline keeps advisers and technicians on the same page, which helps cut down on bottlenecks and miscommunication. On top of that, the cloud-based access is genuinely convenient. We can pull up shop data, review reports, or track productivity from anywhere on a tablet or computer, which gives us a lot of flexibility.

Overall, Tekmetric simplifies shop management, speeds up repair order throughput, and helps us deliver a transparent, professional experience for our customers. Review collected by and hosted on G2.com.

I’d love to see deeper custom reporting filters, along with a few more direct third-party integrations available out of the box so I don’t have to rely on workarounds. That said, the core platform is rock-solid, and it keeps improving over time. Review collected by and hosted on G2.com.

The reporting side of things is next level and so appreciated to cover KPI's that matter to ensure overall business health! Having so many integrations to help make our teams job easier/smoother and the overall guest experience excellent has been a huge blessing. There is a bit of a learning curve as there is with any change but it was well worth it! Since making the move, our guest's comments about the way we do things is so great and better than what they have seen from other shops. It has also given us a revenue boost. We broke our revenue and profitability records two months in a row! Thank you for all the hard work and support you have shown our small shop! Review collected by and hosted on G2.com.

There aren't many things I would change, but the we do hope that the summary tracks more in the future. With our past shop management software, virtually every click was tracked. This was important for tracking who has been in the RO and who has made any changes in the RO, all the way down to time and date stamping notes, price changes, and tech hour updates. There have also been several times that after making changes to individual jobs that the overall price has not updated and the guest was charged the wrong amount causing voided transactions. The only work around we have found is before giving the guest a final price, we refresh the page to be sure it is accurate. Review collected by and hosted on G2.com.

WHAT I LIKE BEST ABOUT TEKMETRIC IS HOW USER-FRIENDLY AND ORGANIZED IT IS. IT MAKES BUILDING ESTIMATES, COMMUNICATING WITH CUSTOMERS, TRACKING REPAIRS, AND MANAGING THE ENTIRE REPAIR ORDER PROCESS MUCH EASIER. EVERYTHING IS IN ONE PLACE, WHICH SAVES TIME AND HELPS ME STAY ORGANIZED THROUGHOUT THE DAY. Review collected by and hosted on G2.com.

ONE THING I DISLIKE ABOUT TEKMETRIC IS THAT SOME FEATURES CAN TAKE EXTRA STEPS TO COMPLETE, AND CERTAIN PARTS OF THE SYSTEM COULD BE MORE CUSTOMIZABLE. I WOULD ALSO LIKE TO SEE MORE OPTIONS FOR CUSTOMIZING ESTIMATES, CANNED JOBS, REPORTS, AND WORKFLOW SETTINGS TO BETTER FIT THE WAY OUR SHOP OPERATES. Review collected by and hosted on G2.com.

Tekmetric is constantly improving based on the requests of the users. It has many features to track daily work flow. The interface is very user friendly and easy to follow. There are many integrations that make ordering and tracking financials easy. We almost never have any down time and we have access to the system on the computer and on our phones. Review collected by and hosted on G2.com.

There is isn't really anything I dislike. There are some features that could be improved and some features that can be added but it does seem like Tekmetric is constantly improving and it is only a matter of time until those things are even better. Review collected by and hosted on G2.com.

The software does a good job of automating the quoting process, and the user interface is straightforward and easy to navigate. Integration was fairly simple, and overall performance has been good. Moving in and out of invoices is quick, and the system does not feel overly complicated.

From a pricing standpoint, it makes sense when you consider that the billing and inspection software are combined into one platform rather than paying for two separate systems.

Support has been fairly good. They were not always able to answer every question immediately, so in some cases I had to test things myself while waiting for a response. That said, they were willing to follow up and find the answers when needed.

I cannot really comment on the AI or intelligence features yet, as I have not used them enough to properly evaluate that part of the system.

There is still quite a bit of room for improvement. The Tech Board is a good feature for submitting ideas and requesting new functionality, but getting a specific feature approved and implemented can take a long time, especially when it depends on receiving enough votes.

Overall, I think it is a good upgrade for a shop. The pricing is better than our previous setup, and having one system instead of using two separate platforms makes day-to-day operations simpler.

Overall rating: 8/10. Review collected by and hosted on G2.com.

Quick Quotes cannot be done without customer info, Cannot copy parts form one job to another job Review collected by and hosted on G2.com.