Qualified offers an easy to use interface that even the most non technical marketer can pick it up quickly. I've used Qualified to scale our Business Development Rep workload, especially when it comes to event and webinar follow-ups. I'm able to create an entire follow up strategy in under 20 minutes and able to meet hundreds to thousands of people instantly. More importantly as a marketer I'm able to get instant feedback to what's working and what is not in driving meeting conversions. Making real time adjustments. The onboarding and customer support that Qualified has provided is the best I've had of any technology I've used in my marketing tech stack.

As a leader of a revenue marketing team, I am so excited for the scale that Qualified is going to bring our team. Review collected by and hosted on G2.com.

That I haven't had the time to use it to its full capacity. But I keep finding new use cases each day to make our BDR lives easier. Review collected by and hosted on G2.com.

Ease of use, the implementation and support team is incredible. Implementation was simple and quick and the team really helped each step of the way. Our partners, Camille and Alise, are super knowledgable and responsive. It's nice to have support that wants to ideate, improve, and work towards your goals with you. The ROI is super easy to measure and this made an immediate impact to our pipeline. Review collected by and hosted on G2.com.

The backend of the platform can be a bit confusing to navigate but our team has really helped us get the hang of it and is always happy to help when we can't figure it out. Review collected by and hosted on G2.com.

What stands out most is the incredible level of partnership and support. We have a dedicated Qualified Success Architect who has been instrumental in our success. From the initial implementation of AI and automation to ongoing A/B testing, performance analysis, and strategic advice, they are always one step ahead. Their deep knowledge of the platform and commitment to our user adoption have been key in helping our team not only use the tool but to truly maximize its value. This hands-on, expert support goes far beyond what we've experienced with other vendors. Review collected by and hosted on G2.com.

Like any advanced AI tool, it requires some manual work to ensure there are no hallucinations or errors in the automated conversations, which is to be expected. Additionally, while the reporting is quite comprehensive on its own, it does not fully integrate with all of our other tools, requiring some manual effort to consolidate analytics. Review collected by and hosted on G2.com.

Qualified simplifies the process of engaging with high-intent visitors in real time, while also giving us clear insights into visitor activity. This visibility helps our team route leads more efficiently and have more meaningful conversations with the right prospects at the right time. I also want to highlight the outstanding support we’ve received from our Qualified Success Architect, Michael Witt. Mike has been an invaluable resource; always responsive, knowledgeable, and proactive. His guidance has helped us optimize our setup and get the most out of Qualified. Review collected by and hosted on G2.com.

While Qualified has proven to be a valuable tool overall, I found that the learning curve for building segments and configuring the routing logic could be smoother. It took me a while to fully grasp how everything was organized and to feel confident making adjustments. Introducing a more guided or visual setup process would likely help new admins become comfortable with the system more quickly. Review collected by and hosted on G2.com.

It's a combination of the product as it is today and the potential we can see that Qualified is committed developing in it. Just as important, the onboarding and implementation experience was amazing in order to realize its full value at launch and going forward. The Qualified onboarding team was knowledgeable, positive, and generous with their time introducing us to the system, and getting us up and running. They're comforting to work with. It just feels good. Review collected by and hosted on G2.com.

Nothing I dislike yet. There are a lot moving parts to the system, and a lot to learn. Not a bad a bad thing at all. Review collected by and hosted on G2.com.

Qualified stands out as the most consistent and user friendly tool in our entire tech stack. We're continually impressed by their commitment to innovation, as they are always raising the bar with new product features. Crucially, they ensure our team is well prepared to seamlessly integrate and maximize the value of these updates. The impact of integrating our AI SDR, Daisy has been transformative. By efficiently qualifying leads and engaging prospects, Daisy has supercharged our pipeline and become a critical factor in achieving our goals.

A key part, if not the most important to this success is our dedicated success architect, Danielle. She is truly the best of the best - an organized, concise, and incredibly valuable strategic and logistical partner. Her expertise ensures we get the most out of the platform and we truly value all she does for us! Review collected by and hosted on G2.com.

I have not found anything that I dislike about Qualified thus far in our user journey! Review collected by and hosted on G2.com.

Our Customer Success manager is honestly the best part about working with Qualified. They operate like true partners — proactive, hands-on, and always bringing ideas that help us accelerate the pipeline. Combine that with an easy-to-use platform that marketing can launch, test, and optimize without heavy lift, plus Piper’s AI automation, and it’s a winning combination. It’s rare to have both great technology and a truly invested CS team. Qualified gives us both. I leverage Piper, the AI SDR, for all my ABM and digital campaigns. The integration of Qualified, HubSpot, and Salesforce has been super easy to implement. Piper the AI SDR has become my daily workflow. Review collected by and hosted on G2.com.

The only thing I’d like to see is even more customization options for the chatbot experience. There are a few deeper personalization elements I wish I could tailor myself, but I know those enhancements are already on the roadmap and coming soon. Overall, it hasn’t been a blocker — just something I’m looking forward to as the platform continues to evolve. Review collected by and hosted on G2.com.

There is so much I love about Qualified. The implementation and integration process is smooth and organized, and you have a solutions architect with you every step of the way that is quick to respond and answer any questions/concerns you have, as well as help you strategize the best path forward for your particular use case. I also love that the AI SDR chat is open-ended, meaning that visitors can really come and chat about whatever it is they have questions on. Our AI SDR, Corra, is constantly learning our website and content and providing great answers - which means we no longer have to conduct constant audits and be involved in the manual, tedious task of updating playbooks and how conversations flow. And I especially love that Corra helps us to engage visitors, create leads, and book meetings. She even follows up via email! The user interface is easy to navigate and I actually have fun logging in daily to check out the chats, where visitors are coming from, and measuring engagement. Receiving alerts every time a meeting is booked is such a great feeling! Review collected by and hosted on G2.com.

I haven't found anything I dislike about Qualified at this point in time in our journey! Review collected by and hosted on G2.com.

Qualified is great! We switched over from Drift recently and the implementation process was organized, easy to follow, and we completed it ahead of schedule. At first it seemed like it would be a lot of work, but Maddie organized everything efficiently. Our AI SDR Corra is working hard answering questions, booking meetings and sending emails. It was fun to train her and see what her responses were! Once we went live, Maddie was on top of every question or tweak that we had to improve Corra's performance. What I like best though? We no longer have to manually set up playbooks for each page and/or solution on our website. This was a lot of work and our team can now put that time elsewhere. Maddie and her team are fantastic to work with! Review collected by and hosted on G2.com.

Nothing, we have had a great experience with Qualified. Review collected by and hosted on G2.com.

My favorite thing about Qualified is our ability to route inbound conversations effectively and pounce on website visitors to increase speed to lead and outbound efforts. We are able to integrate our very complex routing rules in SFDC to make sure visitors speak to the right person. Our CSM, Cassie Tran, is also exceptional. She's very quick to respond, understands our business extremely well, and proactively addresses any potential challenges before we even see them. Review collected by and hosted on G2.com.

The system felt complex at first, but it was easy to master with the help of our CSM. Review collected by and hosted on G2.com.