Our onboarding and go-live went smoothly, and the biggest reason was hands-on support from our Qualified contact. He helped us prepare a rollback plan before launch. He then monitored conversations closely through the first weekend, flagged edge cases (people testing or trying to break the agent), and shared regular updates. That made launching a customer-facing AI agent on our website a lot less stressful. The conversation analytics dashboard makes it easy to see volume and quality, and the ability to create a separate production experience that filters out internal test traffic keeps reporting clean. Known-lead recognition is also valuable because it lets us tell existing contacts apart from net-new visitors. Review collected by and hosted on G2.com.

The agent needs ongoing tuning. Some visitors use it for off-topic or work-related questions with no buying intent, so you need to set up guardrails and monitor early on. Junk conversations can also flow into your marketing automation platform, so plan for filtering on your side. Review collected by and hosted on G2.com.

Qualified/PiperX enables our sales and marketing teams to engage high intent website visitors in real time. PiperX helps us identify the right prospects, understand their behavior, route leads efficiently, and connect them with relevant content and the appropriate sales resources. The result is stronger sales and marketing alignment, greater visibility into marketing activity, more personalized engagement and a more efficient way to turn website interest into meaningful conversations and meeting bookings. Review collected by and hosted on G2.com.

My biggest challenge, not necessarily "dislike", with Qualified/PiperX was shifting my mindset around this new paradigm of engaging high intent website visitors in real time. It required re-thinking traditional sales and marketing processes. The PiperX implementation also challenged the organization to have important change management discussions and reconsider how our teams, processes and responsibilities need to evolve. Review collected by and hosted on G2.com.

I really appreciate Qualified's service model, especially our CSM, Ethan, who is incredibly proactive. It's probably the best success team I've ever worked with, helping us find use cases and solve problems. The visibility into the prospect and customer journey on our website is really helpful, letting us see real-time activities and history to inform our conversations. The livestream feature is frequently used by our SDRs to engage prospects on high-intent pages to pull them into our pipeline earlier. The signals component is valuable, as it aggregates customer engagement into accounts, helping our team prioritize outreach and making our communications more relevant. Qualified also offered unique functionality like real-time engagement and monitoring through the livestream component, which we couldn’t find elsewhere. Review collected by and hosted on G2.com.

I'd say our connection with Salesforce could be a little bit better. Sometimes I tend to lose prospects between Salesforce and Qualified, and I have a hard time finding a prospect tagged with the Qualified campaign. It would really be nice if the integration was better, like having everything I see within Qualified embedded into Salesforce, maybe within an iframe. Review collected by and hosted on G2.com.

Working with Qualified has been a great experience from day one. Our rep, James, was responsive, knowledgeable, and genuinely invested in our success. He took the time to understand our sales and marketing goals and helped us get set up quickly. The platform makes it easy to engage website visitors in real time and route conversations to the right reps. Review collected by and hosted on G2.com.

There’s a bit of a learning curve when configuring more advanced routing and playbooks, but the support team was quick to help. Review collected by and hosted on G2.com.

So far, we've liked everything about Qualified. Our CSM Keenan Murphy has made the process so painless, and we have had the opportunity to participate in some really exciting updates and new releases as they're coming out. We've also seen improvements in our conversions and meetings booked, so we're very pleased with that. Review collected by and hosted on G2.com.

So far, I have not found a thing to dislike. Review collected by and hosted on G2.com.

What I can speak to most is the implementation experience. Our CSM, Cati, has been incredibly responsive and patient throughout a pretty complex rollout involving Legal, InfoSec, and multiple internal teams. She's walked us through routing logic, testing, and configuration in detail, and has been proactive about flagging things we hadn't thought to ask about. We haven't fully gone live yet, but the level of support getting us there has been excellent. Review collected by and hosted on G2.com.

The Salesforce task that gets created when a meeting is booked is pretty bare-bones, no AI-generated summary like what shows up in Slack, so reps working primarily in Salesforce don't get much context. We also noticed the AI agent occasionally drifts around guardrails in ways we didn't expect, so there's real work involved in onboarding to get its behavior fully dialed in. Nothing deal-breaking, but worth knowing going in. Review collected by and hosted on G2.com.

Qualified has transformed how we engage with website visitors. We went live with our AI SDR, Lily, across our website and email campaigns, and she's helped us respond instantly, personalize interactions, and guide leads more effectively so our team can focus on high-value conversations. We've seen a strong volume of visitor conversations convert into booked meetings, and the quality of those meetings has been noticeably better than we saw with Drift.

A huge part of why this has worked so well is our Qualified Success Architect, Elle. She's been phenomenal every step of the way, from the most thorough, well thought out onboarding I've experienced with any vendor, to consistently checking in to make sure we're maximizing every feature available to us. She's been a true partner and extension to our team, always excited to walk us through new capabilities so nothing we're paying for goes unused.

I've now used Qualified at two different companies, and I'd bring them with me anywhere. Between the platform and the people, it's genuinely one of the best vendor relationships I've ever had. Review collected by and hosted on G2.com.

Honestly, I can't think of a single thing. Review collected by and hosted on G2.com.

The most helpful part of Qualified has been our QSA, Elle Anderson. She's been more of an extension of our GTM team than a vendor contact and comes to our calls with actual recommendations based on what she's seeing in our data, flags things we haven't thought to ask about, and helps us pressure-test conversation flows before we push them live. That level of partnership is rare and it's shortened our time-to-value considerably.

The other big upside is the AI SDR working around the clock. Our previous chat tool required a human SDR to be online for a visitor to get a real conversation, which meant nights and weekends were dead time. Now every visitor gets engaged and qualified in the moment and can book a meeting on the spot. That's coverage we'd otherwise have had to hire for, and it lets our BDRs focus on active conversations rather than yesterday's leads. Review collected by and hosted on G2.com.

Nothing, honestly. We've been using Qualified across our full inbound motion and it's done what we needed it to do without issues. Anytime we've had a question or wanted to change how something was configured, we've gotten a fast answer. I don't have a complaint to offer here. Review collected by and hosted on G2.com.

What I like best about Qualified is its intuitive, user-friendly interface and how easy it is to build and manage chat experiences. It helps us engage website visitors in real time and connect high-intent prospects with our sales team faster. The AI SDR capabilities, chat experiences, and CRM integration make it easy to deliver a better buyer experience while improving lead qualification. The customer success team is exceptional. Austin Moore is always responsive, knowledgeable, and proactive in helping us get the most value from the platform. Review collected by and hosted on G2.com.

Overall, we've had a great experience with Qualified. The platform continues to evolve, and the support team is always very helpful and receptive to feedback. Review collected by and hosted on G2.com.

I like how intuitive the interface is and how easy it is for a non-technical person to build, update and test things. I also like the transparency in the roadmap and how quickly new features are typically rolled out Review collected by and hosted on G2.com.

The price tag is a little steep for some of my smaller clients and doesn't include a self-serve option that could bring the price down. I think the Salesforce acquisition has slowed down the speed at which new features are being released. There are limited SMS dialogue capabilities Review collected by and hosted on G2.com.