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Smartsupp

By Smartsupp

4.7 out of 5 stars

How would you rate your experience with Smartsupp?

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Smartsupp Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Smartsupp, making customer communication quick and efficient. (154 mentions)
Users appreciate the helpfulness of SmartSupp, enhancing customer support and satisfaction through effective communication tools. (103 mentions)
Users love the ease of use and integration of Smartsupp, enhancing their customer communication effectively. (82 mentions)
Users appreciate the easy setup of Smartsupp, highlighting its user-friendly interface and seamless integration. (80 mentions)
Users find Smartsupp's intuitive interface easy to use, enhancing customer support and improving communication effectively. (70 mentions)
Users feel that the subscription cost is too expensive and suggest more affordable options for better value. (39 mentions)
Users feel that the pricing can be a bit high for small businesses, suggesting it could be cheaper. (25 mentions)
Users note that Smartsupp has missing features on its free plan, limiting its effectiveness for growing businesses. (23 mentions)
Users face AI limitations with Smartsupp, such as insufficient automation templates and restricted knowledge base options. (21 mentions)
Users find overlimit chatbot costs can increase rapidly, and express concerns about AI chat features being promoted excessively. (19 mentions)
Users find Smartsupp's limited features on the free plan insufficient for growing business needs and customization options. (16 mentions)

Top Pros or Advantages of Smartsupp

1. Ease of Use
Users love the ease of use of Smartsupp, making customer communication quick and efficient.
See 154 mentions

See Related User Reviews

Jan R.
JR

Jan R.

Small-Business (50 or fewer emp.)

5.0/5

"Top online support solutions"

What do you like about Smartsupp?

SmartSupp is simply an amazing service! Their online chat makes it quick and easy to communicate with our customers, allowing us to provide immediate

Jacek G.
JG

Jacek G.

Small-Business (50 or fewer emp.)

4.0/5

"SmartS Up – An Innovative and User-Friendly Solution!"

What do you like about Smartsupp?

Smartsupp is an excellent live chat and chatbot solution that enhances customer communication. What I love most is its ease of use and integration wit

2. Helpful
Users appreciate the helpfulness of SmartSupp, enhancing customer support and satisfaction through effective communication tools.
See 103 mentions

See Related User Reviews

Jan R.
JR

Jan R.

Small-Business (50 or fewer emp.)

5.0/5

"Top online support solutions"

What do you like about Smartsupp?

SmartSupp is simply an amazing service! Their online chat makes it quick and easy to communicate with our customers, allowing us to provide immediate

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"excellent, everything works smoothly and I was quit surprised by functionality of this software"

What do you like about Smartsupp?

Very easy to use and Virtual assistant Mira AI is great to use

3. Features
Users love the ease of use and integration of Smartsupp, enhancing their customer communication effectively.
See 82 mentions

See Related User Reviews

PI

Peter I.

Small-Business (50 or fewer emp.)

5.0/5

"Very good application for e-commerce"

What do you like about Smartsupp?

Ease of Use Ease of Implementation Customer Support Number of Features Ease of Integration

Jan R.
JR

Jan R.

Small-Business (50 or fewer emp.)

5.0/5

"Top online support solutions"

What do you like about Smartsupp?

SmartSupp is simply an amazing service! Their online chat makes it quick and easy to communicate with our customers, allowing us to provide immediate

4. Easy Setup
Users appreciate the easy setup of Smartsupp, highlighting its user-friendly interface and seamless integration.
See 80 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"User-Friendly Interface and Customizable AI Training"

What do you like about Smartsupp?

Easy-to-configure interface, and the AI can be well-trained with the right information. Easy integration.

DU

Daniel U.

Small-Business (50 or fewer emp.)

5.0/5

"Absolute satisfaction"

What do you like about Smartsupp?

Ease of deployment and user friendliness

5. Intuitive
Users find Smartsupp's intuitive interface easy to use, enhancing customer support and improving communication effectively.
See 70 mentions

See Related User Reviews

Jan R.
JR

Jan R.

Small-Business (50 or fewer emp.)

5.0/5

"Top online support solutions"

What do you like about Smartsupp?

SmartSupp is simply an amazing service! Their online chat makes it quick and easy to communicate with our customers, allowing us to provide immediate

RR

Richard R.

Small-Business (50 or fewer emp.)

5.0/5

"Very happy with service"

What do you like about Smartsupp?

It is very easy to use, typing without freezing unlike other apps, you get notifications immediately client messages.

Top Cons or Disadvantages of Smartsupp

1. Expensive
Users feel that the subscription cost is too expensive and suggest more affordable options for better value.
See 39 mentions

See Related User Reviews

BA

Bachir A.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect"

What do you dislike about Smartsupp?

The subscription price is a little expensive

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"A useful tool"

What do you dislike about Smartsupp?

The cost of using a chatbot could be lower or offer larger packages.

2. Cost
Users feel that the pricing can be a bit high for small businesses, suggesting it could be cheaper.
See 25 mentions

See Related User Reviews

JJ

Jarosław J.

Small-Business (50 or fewer emp.)

5.0/5

"Failure-free on-site chat solution"

What do you dislike about Smartsupp?

- It could be a little cheaper :) - more appearance options

ZV

Zydrunas V.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient and User-Friendly Chat Solution"

What do you dislike about Smartsupp?

The pricing can be a bit high for small businesses

3. Missing Features
Users note that Smartsupp has missing features on its free plan, limiting its effectiveness for growing businesses.
See 23 mentions

See Related User Reviews

Edgar M.
EM

Edgar M.

Small-Business (50 or fewer emp.)

4.5/5

"Simple implementation, quick results"

What do you dislike about Smartsupp?

Limitations on building a knowledge base and a limited number of predefined answers

Jacek G.
JG

Jacek G.

Small-Business (50 or fewer emp.)

4.0/5

"SmartS Up – An Innovative and User-Friendly Solution!"

What do you dislike about Smartsupp?

While Smartsupp is a great tool, one drawback is that the free plan has limited features, which may not be sufficient for growing businesses. Addition

4. AI Limitations
Users face AI limitations with Smartsupp, such as insufficient automation templates and restricted knowledge base options.
See 21 mentions

See Related User Reviews

Edgar M.
EM

Edgar M.

Small-Business (50 or fewer emp.)

4.5/5

"Simple implementation, quick results"

What do you dislike about Smartsupp?

Limitations on building a knowledge base and a limited number of predefined answers

Jana A.
JA

Jana A.

Small-Business (50 or fewer emp.)

3.5/5

"Smartsupp's chatbot automation template is impressive, but our visitors rarely use it."

What do you dislike about Smartsupp?

We find that our visitors rarely use the chatbot automation template. This might be due to our specific audience preferences or the chatbot's limited

5. Chat Management
Users find overlimit chatbot costs can increase rapidly, and express concerns about AI chat features being promoted excessively.
See 19 mentions

See Related User Reviews

Ladislav P.
LP

Ladislav P.

Small-Business (50 or fewer emp.)

5.0/5

"Great tool!"

What do you dislike about Smartsupp?

Not many, perhaps the automated chat messages could be easier to set up in multiple languages.

Jan K.
JK

Jan K.

Enterprise (> 1000 emp.)

4.0/5

"Simple and intuitive tool worth trying"

What do you dislike about Smartsupp?

Basic pricing seems ok, but overlimit chatbot conversations can get pricey real quick. We do not have bad experience with bots using chatbot yet, but

6. Limited Features
Users find Smartsupp's limited features on the free plan insufficient for growing business needs and customization options.
See 16 mentions

See Related User Reviews

Edgar M.
EM

Edgar M.

Small-Business (50 or fewer emp.)

4.5/5

"Simple implementation, quick results"

What do you dislike about Smartsupp?

Limitations on building a knowledge base and a limited number of predefined answers

DJ

Darren J.

Small-Business (50 or fewer emp.)

5.0/5

"Love it"

What do you dislike about Smartsupp?

You can't make the icon smaller for phone

Smartsupp Reviews (984)

Reviews

Smartsupp Reviews (984)

4.7
984 reviews
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G2 reviews are authentic and verified.
VM
IT specialist
Small-Business (50 or fewer emp.)
"Smartsupp: a chat that has taken our customer support to the next level"
What do you like best about Smartsupp?

Integration with analytics – the ability to track where visitors came from, how they navigate the website, and what interests them helps respond more intelligently and quickly. Review collected by and hosted on G2.com.

What do you dislike about Smartsupp?

I haven't come across anything essential that I'm missing yet. Review collected by and hosted on G2.com.

DO
Owner
Small-Business (50 or fewer emp.)
"Easy to install and …just works!"
What do you like best about Smartsupp?

What I like best about Smartsupp is how simple it is to set up and customize the chat widget so it matches our store’s style. I also appreciate the virtual assistant feature, which helps answer customer questions automatically and saves us a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Smartsupp?

What I dislike about Smartsupp is that the pricing can be a bit unclear. When registering, I could choose a free plan, but now that my demo version is about to expire, I can’t find this option anymore. It leaves me unsure whether my account will continue on the basic free features or be suspended completely. Review collected by and hosted on G2.com.

EN
"Effortless Setup and Reliable Automated Responses"
What do you like best about Smartsupp?

I appreciate Smartsupp's surprisingly easy setup, which was straightforward even for someone with my technical background as a software engineer. The platform effectively addresses my needs by tracking visitors and managing replies when I'm offline, which is crucial as I risk losing customers during those times. I find the AI features particularly useful as they help guide customers efficiently, enhancing customer interaction and satisfaction. Smartsupp is also very easy to use and relatable, with a simplicity that stands out, making it a product I would buy again. The uncomplicated setup process reinforces its user-friendly nature, and I have no immediate desire to change anything about it. Additionally, I am so satisfied with Smartsupp that I would confidently recommend it to others, rating it a perfect 10 for recommendation. Review collected by and hosted on G2.com.

What do you dislike about Smartsupp?

Nothing 4now Review collected by and hosted on G2.com.

Verified User in Wholesale
CW
Small-Business (50 or fewer emp.)
"My opinion about Smartsupp"
What do you like best about Smartsupp?

In my opinion, the best thing about Smartsupp is how it combines live chat with visitor tracking and chatbot automation in one simple platform. It’s especially useful for small and medium businesses because it’s easy to set up, affordable, and helps improve customer support and sales at the same time. I also appreciate how you can see what pages visitors are browsing in real time — it gives a lot of insight into customer behavior and helps you offer help at the right moment. Review collected by and hosted on G2.com.

What do you dislike about Smartsupp?

In my opinion, I don't see any major disadvantages with Smartsupp so far. Review collected by and hosted on G2.com.

R
majitel a provozovatel e-shopů
Small-Business (50 or fewer emp.)
"My first experiences with the Smartsupp app with Mira AI"
What do you like best about Smartsupp?

Once in the past, I was also a paying client of Smartsupp, including Smartlook, which was great and its then-timelessness was unique. During the crisis, when my e-shop was suffering, I reduced operating costs to a minimum, including the Smartlook service, which was not essential. Currently, I am returning to Smartsupp primarily because of Mira AI, in which I see the future of client communication and, for me as an e-shop operator, especially a time saver. As with everything new, it is necessary to get hands-on experience and learn to set everything up properly, which requires time and good technical support, which I currently see positively. Not everything, especially technical issues, can be solved by AI, so I started communicating with support via email. I would especially like to commend the fact that there are plenty of guides, recommendations, and videos on functionality available online, but having the option to resolve technical issues with a live expert is an absolute necessity. Review collected by and hosted on G2.com.

What do you dislike about Smartsupp?

I would welcome the option of immediate phone support exclusively for technical issues, which are resolved slowly and poorly explained via email, while clients can probably study the rest themselves. Also, various settings and changes appear on the e-shop with a relatively large delay, and then I don't know if everything went correctly and according to my expectations. Somehow better devise an easy choice for the client whether they want to communicate exclusively with a live operator if they are online or just with Mira AI. Review collected by and hosted on G2.com.

Silvia S.
SS
sales representative
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"We welcomed Smartsupp into our company as a practical solution."
What do you like best about Smartsupp?

We appreciate the chat and chatbot integration, for better connection and faster communication with customers. Faster problem solving and advice for our clients. It is definitely a practical helper and makes the work process easier. Review collected by and hosted on G2.com.

What do you dislike about Smartsupp?

We have been using it for a short time, and so far we have not found any disadvantages or defects. Review collected by and hosted on G2.com.

FB
business leader
Small-Business (50 or fewer emp.)
"A real professional chatbot"
What do you like best about Smartsupp?

Installation and configuration are straightforward. The main benefit is that the Mira AI assistant functions flawlessly. Its responses are highly relevant, making it an excellent tool for saving time in support tasks! Review collected by and hosted on G2.com.

What do you dislike about Smartsupp?

The interface requires a bit of time to get used to. As a beginner, I found that both the Mira AI and Real Chat interfaces demanded some mental effort to understand, but with some patience, I was able to start figuring things out. Review collected by and hosted on G2.com.

KORVEL L.
KL
CEO
Small-Business (50 or fewer emp.)
"Affordable Live Chat & Visitor Engagement Tool for Growing Businesses"
What do you like best about Smartsupp?

✅ Easy to set up and use: Smartsupp integrates seamlessly with most e-commerce platforms and websites. The user interface is clean and beginner-friendly.

✅ Powerful features: Includes live chat, automated chatbots for handling common queries, visitor tracking, and even video recordings that show how users navigate your site.

✅ Affordable plans: Suitable for small to medium businesses, with a free option and reasonably priced paid tiers.

✅ Mobile app: Lets you chat with customers on the go, so you never miss an opportunity.

✅ Multilingual support: Useful for global businesses looking to serve customers in different languages. Review collected by and hosted on G2.com.

What do you dislike about Smartsupp?

🚩 Limited advanced automation: While the chatbot builder is solid, it may lack some of the sophisticated flows that higher-end platforms offer.

🚩 Customization constraints: Some users may find design and layout options for the chat widget somewhat basic.

🚩 Reports could be deeper: It is not possible to view the visit history after the visitor logs out. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Small-Business (50 or fewer emp.)
"Smartsupp looks very promising."
What do you like best about Smartsupp?

In particular, the Mira AI feature seems extremely useful, as it helps automate responses and makes customer support more efficient. I also really like the option of automatic welcome messages, which is a great way to engage visitors right from the start and encourage them to start a conversation. Review collected by and hosted on G2.com.

What do you dislike about Smartsupp?

Unfortunately, in Mira AI you cannot directly correct its replies so that it learns from those edits – instead, you have to add exact response patterns for specific questions, which takes more time.

On the mobile app, messages often arrive with a delay, and sometimes they are delivered twice instead of once. Another issue is that Mira, with the 5-second delay, is not able to pick up the customer’s previous question automatically – the question needs to be repeated again, which reduces efficiency. Review collected by and hosted on G2.com.

KS
ceo
Small-Business (50 or fewer emp.)
"Easy Integration and Modern Live Chat, but Notification Delays"
What do you like best about Smartsupp?

What I like most about Smartsupp is how easy it is to use and integrate with my online store. The live chat widget looks modern and professional, and it helps me communicate with customers in real time. I also appreciate the visitor recording feature, which allows me to understand customer behavior and improve conversions. The setup process was quick, and the dashboard is intuitive even for non-technical users. Review collected by and hosted on G2.com.

What do you dislike about Smartsupp?

Sometimes the notifications don’t appear instantly, and there can be a short delay before a new message pops up. Review collected by and hosted on G2.com.