Integration with analytics – the ability to track where visitors came from, how they navigate the website, and what interests them helps respond more intelligently and quickly. Review collected by and hosted on G2.com.

I haven't come across anything essential that I'm missing yet. Review collected by and hosted on G2.com.

What I like best about Smartsupp is how simple it is to set up and customize the chat widget so it matches our store’s style. I also appreciate the virtual assistant feature, which helps answer customer questions automatically and saves us a lot of time. Review collected by and hosted on G2.com.

What I dislike about Smartsupp is that the pricing can be a bit unclear. When registering, I could choose a free plan, but now that my demo version is about to expire, I can’t find this option anymore. It leaves me unsure whether my account will continue on the basic free features or be suspended completely. Review collected by and hosted on G2.com.

I appreciate Smartsupp's surprisingly easy setup, which was straightforward even for someone with my technical background as a software engineer. The platform effectively addresses my needs by tracking visitors and managing replies when I'm offline, which is crucial as I risk losing customers during those times. I find the AI features particularly useful as they help guide customers efficiently, enhancing customer interaction and satisfaction. Smartsupp is also very easy to use and relatable, with a simplicity that stands out, making it a product I would buy again. The uncomplicated setup process reinforces its user-friendly nature, and I have no immediate desire to change anything about it. Additionally, I am so satisfied with Smartsupp that I would confidently recommend it to others, rating it a perfect 10 for recommendation. Review collected by and hosted on G2.com.

Nothing 4now Review collected by and hosted on G2.com.

In my opinion, the best thing about Smartsupp is how it combines live chat with visitor tracking and chatbot automation in one simple platform. It’s especially useful for small and medium businesses because it’s easy to set up, affordable, and helps improve customer support and sales at the same time. I also appreciate how you can see what pages visitors are browsing in real time — it gives a lot of insight into customer behavior and helps you offer help at the right moment. Review collected by and hosted on G2.com.

In my opinion, I don't see any major disadvantages with Smartsupp so far. Review collected by and hosted on G2.com.

Once in the past, I was also a paying client of Smartsupp, including Smartlook, which was great and its then-timelessness was unique. During the crisis, when my e-shop was suffering, I reduced operating costs to a minimum, including the Smartlook service, which was not essential. Currently, I am returning to Smartsupp primarily because of Mira AI, in which I see the future of client communication and, for me as an e-shop operator, especially a time saver. As with everything new, it is necessary to get hands-on experience and learn to set everything up properly, which requires time and good technical support, which I currently see positively. Not everything, especially technical issues, can be solved by AI, so I started communicating with support via email. I would especially like to commend the fact that there are plenty of guides, recommendations, and videos on functionality available online, but having the option to resolve technical issues with a live expert is an absolute necessity. Review collected by and hosted on G2.com.

I would welcome the option of immediate phone support exclusively for technical issues, which are resolved slowly and poorly explained via email, while clients can probably study the rest themselves. Also, various settings and changes appear on the e-shop with a relatively large delay, and then I don't know if everything went correctly and according to my expectations. Somehow better devise an easy choice for the client whether they want to communicate exclusively with a live operator if they are online or just with Mira AI. Review collected by and hosted on G2.com.

We appreciate the chat and chatbot integration, for better connection and faster communication with customers. Faster problem solving and advice for our clients. It is definitely a practical helper and makes the work process easier. Review collected by and hosted on G2.com.

We have been using it for a short time, and so far we have not found any disadvantages or defects. Review collected by and hosted on G2.com.

Installation and configuration are straightforward. The main benefit is that the Mira AI assistant functions flawlessly. Its responses are highly relevant, making it an excellent tool for saving time in support tasks! Review collected by and hosted on G2.com.

The interface requires a bit of time to get used to. As a beginner, I found that both the Mira AI and Real Chat interfaces demanded some mental effort to understand, but with some patience, I was able to start figuring things out. Review collected by and hosted on G2.com.

✅ Easy to set up and use: Smartsupp integrates seamlessly with most e-commerce platforms and websites. The user interface is clean and beginner-friendly.

✅ Powerful features: Includes live chat, automated chatbots for handling common queries, visitor tracking, and even video recordings that show how users navigate your site.

✅ Affordable plans: Suitable for small to medium businesses, with a free option and reasonably priced paid tiers.

✅ Mobile app: Lets you chat with customers on the go, so you never miss an opportunity.

✅ Multilingual support: Useful for global businesses looking to serve customers in different languages. Review collected by and hosted on G2.com.

🚩 Limited advanced automation: While the chatbot builder is solid, it may lack some of the sophisticated flows that higher-end platforms offer.

🚩 Customization constraints: Some users may find design and layout options for the chat widget somewhat basic.

🚩 Reports could be deeper: It is not possible to view the visit history after the visitor logs out. Review collected by and hosted on G2.com.

In particular, the Mira AI feature seems extremely useful, as it helps automate responses and makes customer support more efficient. I also really like the option of automatic welcome messages, which is a great way to engage visitors right from the start and encourage them to start a conversation. Review collected by and hosted on G2.com.

Unfortunately, in Mira AI you cannot directly correct its replies so that it learns from those edits – instead, you have to add exact response patterns for specific questions, which takes more time.

On the mobile app, messages often arrive with a delay, and sometimes they are delivered twice instead of once. Another issue is that Mira, with the 5-second delay, is not able to pick up the customer’s previous question automatically – the question needs to be repeated again, which reduces efficiency. Review collected by and hosted on G2.com.

What I like most about Smartsupp is how easy it is to use and integrate with my online store. The live chat widget looks modern and professional, and it helps me communicate with customers in real time. I also appreciate the visitor recording feature, which allows me to understand customer behavior and improve conversions. The setup process was quick, and the dashboard is intuitive even for non-technical users. Review collected by and hosted on G2.com.

Sometimes the notifications don’t appear instantly, and there can be a short delay before a new message pops up. Review collected by and hosted on G2.com.