The Top 20 Easiest To Use Live Chat Software

See the top Live Chat Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Gladly

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

22%

Mid Market

61%

Enterprise

17%

Textline

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.6

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

69%

Mid Market

27%

Enterprise

Podium

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

61%

Mid Market

34%

Enterprise

Birdeye

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

47%

Mid Market

34%

Enterprise

19%

LiveChat

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

45%

Mid Market

37%

Enterprise

18%

Qualified

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

Mid Market

70%

Enterprise

21%

Chatway Live Chat

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.7

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

95%

Mid Market

Enterprise

Missive

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

88%

Mid Market

12%

Enterprise

Sendblue

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

88%

Mid Market

12%

#10

Kustomer

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.4

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

22%

Mid Market

66%

Enterprise

12%

#11

UJET

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

Mid Market

57%

Enterprise

34%

#12

WhatsApp Business Platform

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.1

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

68%

Mid Market

25%

Enterprise

#13

Genesys Cloud CX

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

14%

Mid Market

45%

Enterprise

41%

#14

Gorgias

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

81%

Mid Market

18%

Enterprise

#15

Enchant

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

10.0

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

86%

Mid Market

13%

Enterprise

#16

Callbell

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

10.0

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

79%

Mid Market

17%

Enterprise

#17

Front

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.2

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

48%

Mid Market

42%

Enterprise

10%

#18

Zendesk for Customer Service

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.4

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

41%

Mid Market

46%

Enterprise

14%

#19

Freshdesk

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.4

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

48%

Mid Market

40%

Enterprise

12%

#20

Smartsupp

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

96%

Mid Market

Enterprise