The Top 20 Easiest To Use Live Chat Software

See the top Live Chat Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Gladly

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

22%

Mid Market

61%

Enterprise

17%

Textline

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

69%

Mid Market

27%

Enterprise

UJET

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.7

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

Mid Market

57%

Enterprise

34%

Chatway Live Chat

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.6

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

98%

Mid Market

Enterprise

Podium

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

Qualified

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

Mid Market

70%

Enterprise

21%

Birdeye

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

50%

Mid Market

36%

Enterprise

15%

Missive

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

90%

Mid Market

10%

Enterprise

Sendblue

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

88%

Mid Market

12%

#10

WhatsApp Business Platform

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.5

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

66%

Mid Market

27%

Enterprise

#11

Genesys Cloud CX

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

15%

Mid Market

45%

Enterprise

40%

#12

Zendesk for Customer Service

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

#13

Freshdesk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

48%

Mid Market

40%

Enterprise

12%

#14

Crisp

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

87%

Mid Market

13%

#15

JustCall

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.4

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

8.5

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

#16

Smartsupp

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

96%

Mid Market

Enterprise

#17

Glia

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

19%

Mid Market

73%

Enterprise

#18

Kustomer

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

21%

Mid Market

66%

Enterprise

13%

#19

Tidio

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#20

Kapture CX

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

29%

Mid Market

56%

Enterprise

15%