# The Top 20 Easiest To Use Live Chat Software See the top Live Chat Software products based on usability ratings. A product’s usability score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Live+Chat+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Live+Chat+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Live+Chat+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Live+Chat+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Deasiest_to_use%0aSee+the+top+Live+Chat+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Live+Chat+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Deasiest_to_use%0aSee+the+top+Live+Chat+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") The Top 20 Easiest To Use Live Chat Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Live+Chat+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Live+Chat+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Live+Chat+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Live+Chat+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Deasiest_to_use%0aSee+the+top+Live+Chat+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Live+Chat+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ftab%3Deasiest_to_use%0aSee+the+top+Live+Chat+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") [Collapse AllExpand All](#) Usability Score Compare [Expand/Collapse Gladly](#) #1 [![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg "Gladly")](/products/gladly/reviews) [Gladly](/products/gladly/reviews) 9.5 [Expand/Collapse Gladly](#) Overall Usability Score 9.5 Usability Score Breakdown Ease of Admin Average: 9.0 9.2 Ease of Use Average: 9.2 9.5 Meets Requirements Average: 9.2 9.3 Customer Segment Breakdown Small Business 22% Mid Market 61% Enterprise 17% [Expand/Collapse Textline](#) #2 [![Textline](https://images.g2crowd.com/uploads/product/hd_favicon/1861992ed92ee2c6ea680c7de690063e/textline.svg "Textline")](/products/textline/reviews) [Textline](/products/textline/reviews) 9.4 [Expand/Collapse Textline](#) Overall Usability Score 9.4 Usability Score Breakdown Ease of Admin Average: 9.0 9.5 Ease of Use Average: 9.2 9.6 Meets Requirements Average: 9.2 9.5 Customer Segment Breakdown Small Business 69% Mid Market 27% Enterprise 4% [Expand/Collapse Chatway Live Chat](#) #3 [![Chatway Live Chat](https://images.g2crowd.com/uploads/product/hd_favicon/808aae86fb12c8f3b2f6e677d7f08dc9/chatway-chatway-live-chat.svg "Chatway Live Chat")](/products/chatway-chatway-live-chat/reviews) [Chatway Live Chat](/products/chatway-chatway-live-chat/reviews) 9.3 [Expand/Collapse Chatway Live Chat](#) Overall Usability Score 9.3 Usability Score Breakdown Ease of Admin Average: 9.0 9.6 Ease of Use Average: 9.2 9.8 Meets Requirements Average: 9.2 9.7 Customer Segment Breakdown Small Business 95% Mid Market 3% Enterprise 1% [Expand/Collapse Podium](#) #4 [![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium")](/products/podium/reviews) [Podium](/products/podium/reviews) 9.3 [Expand/Collapse Podium](#) Overall Usability Score 9.3 Usability Score Breakdown Ease of Admin Average: 9.0 9.3 Ease of Use Average: 9.2 9.2 Meets Requirements Average: 9.2 9.2 Customer Segment Breakdown Small Business 60% Mid Market 35% Enterprise 5% [Expand/Collapse Qualified](#) #5 [![Qualified](https://images.g2crowd.com/uploads/product/hd_favicon/1552675057/qualified.svg "Qualified")](/products/qualified/reviews) [Qualified](/products/qualified/reviews) 9.2 [Expand/Collapse Qualified](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.0 9.1 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 9.5 Customer Segment Breakdown Small Business 9% Mid Market 70% Enterprise 21% [Expand/Collapse Birdeye](#) #6 [![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")](/products/birdeye/reviews) [Birdeye](/products/birdeye/reviews) 9.2 [Expand/Collapse Birdeye](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.0 9.0 Ease of Use Average: 9.2 9.2 Meets Requirements Average: 9.2 9.3 Customer Segment Breakdown Small Business 48% Mid Market 35% Enterprise 17% [Expand/Collapse LiveChat](#) #7 [![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](/products/livechat/reviews) [LiveChat](/products/livechat/reviews) 9.2 [Expand/Collapse LiveChat](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.0 8.9 Ease of Use Average: 9.2 9.2 Meets Requirements Average: 9.2 9.1 Customer Segment Breakdown Small Business 45% Mid Market 37% Enterprise 18% [Expand/Collapse Sendblue](#) #8 [![Sendblue](https://images.g2crowd.com/uploads/product/hd_favicon/8ecd3fd4abf88408e06e699abf2dcf20/sendblue.svg "Sendblue")](/products/sendblue/reviews) [Sendblue](/products/sendblue/reviews) 9.2 [Expand/Collapse Sendblue](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.0 8.7 Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.2 9.4 Customer Segment Breakdown Small Business 88% Mid Market 13% [Expand/Collapse Missive](#) #9 [![Missive](https://images.g2crowd.com/uploads/product/hd_favicon/7a4f901d50e8d0824a8699df35276baa/missive.svg "Missive")](/products/missive/reviews) [Missive](/products/missive/reviews) 9.1 [Expand/Collapse Missive](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 9.0 8.8 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.2 9.0 Customer Segment Breakdown Small Business 88% Mid Market 12% Enterprise 0% [Expand/Collapse Kustomer](#) #10 [![Kustomer](https://images.g2crowd.com/uploads/product/hd_favicon/549a61e64a7f54024fa731bd899ce6f7/kustomer.svg "Kustomer")](/products/kustomer/reviews) [Kustomer](/products/kustomer/reviews) 9.1 [Expand/Collapse Kustomer](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 9.0 8.5 Ease of Use Average: 9.2 9.0 Meets Requirements Average: 9.2 8.9 Customer Segment Breakdown Small Business 22% Mid Market 66% Enterprise 12% [Expand/Collapse UJET](#) #11 [![UJET](https://images.g2crowd.com/uploads/product/hd_favicon/cf86b2228585a78f2178fa888f56ef6f/ujet.svg "UJET")](/products/ujet/reviews) [UJET](/products/ujet/reviews) 9.1 [Expand/Collapse UJET](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 9.0 9.5 Ease of Use Average: 9.2 9.4 Meets Requirements Average: 9.2 9.6 Customer Segment Breakdown Small Business 9% Mid Market 57% Enterprise 34% [Expand/Collapse WhatsApp Business Platform](#) #12 [![WhatsApp Business Platform](https://images.g2crowd.com/uploads/product/hd_favicon/a9ea329e7708e29d75164eac28c08fd5/whatsapp-business-platform.svg "WhatsApp Business Platform")](/products/whatsapp-business-platform/reviews) [WhatsApp Business Platform](/products/whatsapp-business-platform/reviews) 9.0 [Expand/Collapse WhatsApp Business Platform](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.0 8.4 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 8.9 Customer Segment Breakdown Small Business 67% Mid Market 26% Enterprise 7% [Expand/Collapse Genesys Cloud CX](#) #13 [![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")](/products/genesys-cloud-cx/reviews) [Genesys Cloud CX](/products/genesys-cloud-cx/reviews) 8.9 [Expand/Collapse Genesys Cloud CX](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.0 9.2 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 9.0 Customer Segment Breakdown Small Business 14% Mid Market 45% Enterprise 40% [Expand/Collapse JustCall](#) #14 [![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall")](/products/saas-labs-justcall/reviews) [JustCall](/products/saas-labs-justcall/reviews) 8.9 [Expand/Collapse JustCall](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.0 8.5 Ease of Use Average: 9.2 8.7 Meets Requirements Average: 9.2 8.6 Customer Segment Breakdown Small Business 61% Mid Market 32% Enterprise 7% [Expand/Collapse RingCentral Contact Center](#) #15 [![RingCentral Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/041de46bcc46bc861a8b5a3a2c784358/ringcentral-contact-center.svg "RingCentral Contact Center")](/products/ringcentral-contact-center/reviews) [RingCentral Contact Center](/products/ringcentral-contact-center/reviews) 8.9 [Expand/Collapse RingCentral Contact Center](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.0 9.9 Ease of Use Average: 9.2 9.5 Meets Requirements Average: 9.2 9.6 Customer Segment Breakdown Small Business 48% Mid Market 39% Enterprise 13% [Expand/Collapse Crisp](#) #16 [![Crisp](https://images.g2crowd.com/uploads/product/hd_favicon/1487567046/crisp.png "Crisp")](/products/crisp/reviews) [Crisp](/products/crisp/reviews) 8.9 [Expand/Collapse Crisp](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.0 9.1 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 8.8 Customer Segment Breakdown Small Business 88% Mid Market 12% [Expand/Collapse Zendesk for Customer Service](#) #17 [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](/products/zendesk-for-customer-service/reviews) [Zendesk for Customer Service](/products/zendesk-for-customer-service/reviews) 8.9 [Expand/Collapse Zendesk for Customer Service](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.0 8.5 Ease of Use Average: 9.2 8.6 Meets Requirements Average: 9.2 8.9 Customer Segment Breakdown Small Business 41% Mid Market 45% Enterprise 14% [Expand/Collapse Freshdesk](#) #18 [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](/products/freshdesk/reviews) [Freshdesk](/products/freshdesk/reviews) 8.9 [Expand/Collapse Freshdesk](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.0 8.5 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.2 8.6 Customer Segment Breakdown Small Business 49% Mid Market 40% Enterprise 12% [Expand/Collapse Front](#) #19 [![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")](/products/front/reviews) [Front](/products/front/reviews) 8.8 [Expand/Collapse Front](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.0 8.0 Ease of Use Average: 9.2 9.0 Meets Requirements Average: 9.2 9.0 Customer Segment Breakdown Small Business 48% Mid Market 42% Enterprise 10% [Expand/Collapse Enchant](#) #20 [![Enchant](https://images.g2crowd.com/uploads/product/hd_favicon/73d1bbe00cba712b2471af8e6cb68f68/enchant.svg "Enchant")](/products/enchant/reviews) [Enchant](/products/enchant/reviews) 8.8 [Expand/Collapse Enchant](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.0 9.9 Ease of Use Average: 9.2 9.9 Meets Requirements Average: 9.2 9.4 Customer Segment Breakdown Small Business 86% Mid Market 13% Enterprise 2%