Freshdesk Pricing Overview

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Freshdesk Pricing Key Insights

Last updated on Apr 29, 2026

Freshdesk offers 6 pricing editions, starting from $19 to $119. Freshdesk pricing tiers are designed to support different usage levels and team sizes. Freshdesk also offers a free trial. Compare the Freshdesk pricing table below to figure out the best fit for your needs. Some plans may require you to contact Freshworks for custom pricing.

Freshdesk Email and Ticketing (Growth) — $19 / 1 User per month billed annually Per Month

Freshdesk Omni (Growth) — $29 / 1 User per month billed annually Per Month

Freshdesk Email and Ticketing (Pro) — $55 / 1 User per month billed annually

Freshdesk Omni (Pro) — $79 / 1 user per month billed annually Per Month

Freshdesk Email and Ticketing (Enterprise) — $89 / 1 User per month billed annually Per Month

Freshdesk Omni (Enterprise) — $119 / 1 User per month billed annually Per Month

Rated 4.4 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

Freshdesk Email and Ticketing (Growth)

$19.00

1 User per month billed annually Per Month

Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Freshdesk Omni (Growth)

$29.00

1 User per month billed annually Per Month

Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Freshdesk Email and Ticketing (Pro)

$55.00

1 User per month billed annually

Everything in Freshdesk Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms

Multi-Product

Help Desk and Ticketing: Everything in Freshdesk Growth, plus, Collaborators, Multilingual help desk

Freddy AI: Email AI Agent (First 500 sessions included. $49 per 100 sessions), AI Copilot, Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)

Analytics: Everything in Freshdesk Growth, plus, Custom real-time dashboard, Agent availability dashboard

Self-service: Multilingual translations, Full portal customization

Security, routing, SLA: Everything in Freshdesk Growth, plus, Business hours, Multiple SLA policies

Freshdesk Omni (Pro)

$79.00

1 user per month billed annually Per Month

Our Most Recommended Plan - Everything in Freshdesk Omni Growth plus customized support portals, custom objects, advanced ticketing, custom reporting and more.

"Omnichannel helpdesk: Everything in Freshdesk Omni Growth, plus, Multilingual helpdesk, Assignment (IntelliAssign, load-based, round robin)

Freddy AI - AI agents, Conversational AI, Vertical AI, Agentic Workflows, Email AI Agent (First 500 sessions included. $49 per 100 sessions), AI Copilot, Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)

Analytics: Everything in Freshdesk Omni Growth, plus, Custom real-time dashboard, Agent availability dashboard

Self-service: Multilingual translations, Full portal customization

Security, routing, SLA: Everything in Freshdesk Omni Growth, plus, Business hours, Multiple SLA policies

Freshdesk Email and Ticketing (Enterprise)

$89.00

1 User per month billed annually Per Month

Everything in Freshdesk Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more. Free 14-day trial.

Help Desk and Ticketing: - Everything in Freshdesk Pro

Freddy AI: Freddy AI: Email AI Agent (First 500 sessions included. $49 per 100 sessions), AI Copilot, Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)

Analytics: Everything in Freshdesk Growth, plus, Custom real-time dashboard, Agent availability dashboard

Self-service: Everything in Freshdesk Pro, plus, Approval workflow, Flexible knowledge base hierarchy

Security, routing, SLA: Everything in Freshdesk Pro, plus, Agent shifts, JWT authentication, Allowed domains and IP whitelisting

Freshdesk Omni (Enterprise)

$119.00

1 User per month billed annually Per Month

Everything in Freshdesk Omni Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more. Free 14-day trial.

Omnichannel helpdesk: Everything in Freshdesk Omni Pro plus, Skill-based assignment

Freddy AI, Everything in Freshdesk Omni Pro plus, AI Insights, Proactive insights, Converstional insights

Analytics: Everything in Freshdesk Omni Pro, plus, Custom object analysis

Self-service: Everything in Freshdesk Omni Pro plus, Approval workflow, Flexible knowledge base hierarchy

Security, routing, SLA: Everything in Freshdesk Omni Pro, plus, Agent shifts, JWT authentication, Allowed domains and IP whitelisting

Unlike other competitors, Freshdesk offers a free program for upto 2 users & 6 months, that comes with all the basic capabilities that are needed to provide stellar customer support.

Pricing information for Freshdesk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Freshdesk must be conducted with the seller.

Pricing information was last updated on January 05, 2026

Is Freshdesk Worth the Price? What Reviewers Say

AI summary of verified G2 reviews

Based on recent G2 reviews that discuss pricing and value, many reviewers say Freshdesk is good value for money because its ticketing and automation reduce manual work and help teams respond faster. Several reviewers highlight easy setup and quick adoption as added reasons the cost feels justified. Most reviewers describe the strongest value for support teams that need organized, centralized ticket handling, while some users report the platform remains cost-effective as workflows grow. Reviewers frequently mention that advanced features and deeper reporting can make pricing feel steep as the team grows or needs become more complex. A common theme across reviews is that Freshdesk feels less cost-effective for smaller teams or lighter use when only basic features are needed.

Freshdesk Pricing FAQs

Generated using AI

Is Freshdesk free, or does it offer a free trial?

Freshdesk does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details.

How much does Freshdesk cost in 2026?

According to G2 data, Freshdesk pricing in 2026 starts at $19.00 and can reach $119.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Freshworks's official pricing page for the most current details.

Who is Freshdesk pricing best suited for?

Based on G2 reviewer demographics and sentiment, Freshdesk's pricing is best suited for small to mid-market businesses with 10 to 500 employees seeking centralized ticketing without enterprise complexity. G2 reviewers from IT services, software, education, and financial services dominate the review base, frequently praising Freshdesk's ease of setup and competitive entry-level pricing. The Growth tiers suit small teams needing core helpdesk functionality, while the Pro tiers appeal to mid-market teams requiring custom reporting and AI tools. G2 enterprise reviewers acknowledge Freshdesk's capabilities but occasionally note that advanced features become costly at scale. Education and nonprofit organizations specifically flag per-agent pricing as a budget challenge.

What are the key differences between the free and paid versions of Freshdesk?

Freshdesk does not offer a permanent free tier under its current pricing structure, but a 14-day free trial is available. G2 reviewers note that several features critical to growing teams, including advanced analytics, custom dashboards, multilingual support, multiple SLA policies, AI Copilot, and full portal customization, are locked behind Freshdesk's paid plans. The entry-level Email and Ticketing Growth plan at $19/month covers basic ticketing, automations, and a knowledge base. Freshdesk's higher tiers unlock omnichannel capabilities, Freddy AI agents, sentiment analysis, and skills-based routing. G2 users frequently mention that essential reporting and automation features require upgrading, making the paid tiers necessary for teams beyond basic email support.

Is Freshdesk considered good value for its pricing?

Freshdesk is broadly considered good value, particularly at entry-level tiers. G2 reviewers frequently praise its cost-effectiveness compared to competitors like Zendesk, with multiple users noting they switched specifically for cost savings. One G2 reviewer from financial services cited a 20% cost reduction versus Zendesk. However, G2 reviews consistently flag two value concerns: the steep price jumps between tiers (one small business reviewer described 4x-5x increases between plans) and AI add-ons like Freddy Copilot being expensive extras. High-rating reviewers in mid-market segments generally affirm the value proposition, while small businesses and education-sector users frequently cite pricing as a barrier to accessing higher-tier features.

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Freshdesk Pricing Reviews

(2)

Kaddiel G.

Product Manager

Computer & Network Security

Mid-Market (51-1000 emp.)

11/8/2024

"Revolutionized Our Customer Management with Efficiency"

5/5

What do you like best about Freshdesk?

I like how easy it is to find a ticket in Freshdesk. Having a specific view of what I'm looking for allows me to give quick responses, which improves our efficiency in all aspects. I also appreciate that the initial setup was simple and without many complications. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

I believe that one of the aspects Freshdesk could improve is the incorporation of automatic summaries with artificial intelligence at the ticket level. It would be of great value to have a contextual summary of the complete ticket history, especially in long threads with multiple interactions between the customer and different agents. This functionality would allow understanding in seconds the current state of the case, the key points addressed, the actions already taken, and the pending issues, without the need to read the entire exchange of emails or internal notes. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/4/2023

"Laggy & complex interface that is full of Bugs that never get fixed"

0/5

What do you like best about Freshdesk?

We switched to FresDesk as an alternative to FogBugz (for ticketing), and were pretty pleased initially. The cost seemed reasonable and it provided a lot of good functionality. We weren't too crazy about the interface, but overall it did the job and offered Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

After using Freshdesk for 3+ years, we are all very displeased with it. Every single support agent using the system dislikes it. The system is often slow and laggy, even basic tasks like inserting signatures take a long time. The interface is also extremely cluttered, so much that you often only have about 1/3 of the screen space to write an actual message. The rest is just scroll bars and other information that is completely unnecessary. Freshdesk is also extremely buggy, which is frustrating everyone. Messages will disappear while you are typing, cursors will move around after signatures are inserted and other issues that make the system tedious to use. Review collected by and hosted on G2.com.